Ryan Magnon is Vice President of Quality for The West Paces Hotel Group. His current responsibilities include oversight of global customer and employee satisfaction, service excellence training, process management and improvement, change management, and quality leadership training for all brands within the company. Ryan also consults with outside organizations and companies on applying the service and quality principles that have enabled growth and customer loyalty.
Ryan has a track record of success including his service as a Quality Officer in the U.S. Air Force and selection to US Air Force Flight School. As a Quality Officer, he implemented a number of successful Quality initiatives as a Six Sigma Black Belt, in areas such as flight operations, logistics, and medical services.
He then applied the same skills and expertise within the commercial real estate industry at Prosero, an e-procurement solutions provider, assisting property owners and retail management companies like Trizec Properties and Cushman and Wakefield by improving their purchasing strategy and supply chain processes.
He then joined the management team that established the first supply chain consortium for the tire manufacturing industry, RubberNetwork, saving its member companies millions annually and vastly improving service efficiency.
Ryan assisted companies like Michelin, Goodyear, Continental and Cooper Tire with their processes and service delivery. Ryan graduated from Georgia Tech with a BS in Management.
He currently serves on the Board of the US Malcolm Baldrige National Quality Foundation and is a senior member of the American Society for Quality. Ryan has spoken on the topic of Service Quality for organizations like Net Promoter, Aflac and American Society for Quality.