Customer Experience Radio https://businessradiox.com/series/customerexperience/ Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative. Sun, 05 Apr 2026 14:55:05 +0000 en-US © %s Business Radio X Success stories showcasing CX as a legit business strategy, hosted by Jill Heineck, Founder of Heineck & Company, Inc., a boutique real estate group specialized in high-touch, high level client experiences relocating executives globally. Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative. Business RadioX ® lee@businessradiox.com false https://businessradiox.com/wp-content/uploads/2019/08/1500x1500CXRadioBannerv2.jpg Customer Experience Radio https://businessradiox.com/series/customerexperience/ lee@businessradiox.com Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative. No yes dcecb673-9298-5f00-b57f-f0c7d2631667 https://wordpress.org/?v=6.6.2 Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff https://businessradiox.com/podcast/customerexperience/jacksonhealth/ Fri, 30 Apr 2021 11:14:20 +0000 https://businessradiox.com/?post_type=podcast&p=139267 https://businessradiox.com/wp-content/uploads/2021/04/CX-Radio-Feature.jpg Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff false no 0:00 No no Customer Experience Tip: Surprise and Delight https://businessradiox.com/podcast/customerexperience/surprise-delight-2/ Thu, 01 Apr 2021 13:45:34 +0000 https://businessradiox.com/?post_type=podcast&p=136051 https://businessradiox.com/wp-content/uploads/2020/09/Customer-Experience-Radio.jpg Customer Experience Tip: Surprise and Delight false no 0:00 No no Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman https://businessradiox.com/podcast/customerexperience/joey-coleman/ Fri, 26 Mar 2021 06:54:52 +0000 https://businessradiox.com/?post_type=podcast&p=138277 https://businessradiox.com/wp-content/uploads/2021/03/Joey-Coleman-Headshot-scaled.jpg Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman false no 0:00 No no Customer Experience Tip: Anticipate Wishes https://businessradiox.com/podcast/customerexperience/anticipate-wishes/ Thu, 18 Mar 2021 13:45:12 +0000 https://businessradiox.com/?post_type=podcast&p=136050 https://businessradiox.com/wp-content/uploads/2020/09/Customer-Experience-Radio.jpg Customer Experience Tip: Anticipate Wishes false no 0:00 No no Customer Experience Tip: Offer Stability, Control and Certainty https://businessradiox.com/podcast/customerexperience/stability-control-and-certainty/ Thu, 04 Mar 2021 14:45:56 +0000 https://businessradiox.com/?post_type=podcast&p=136049 https://businessradiox.com/wp-content/uploads/2020/09/Customer-Experience-Radio.jpg Customer Experience Tip: Offer Stability, Control and Certainty false no 0:00 No no Customer Experience Tip: Manage Expectations, Not People https://businessradiox.com/podcast/customerexperience/manage-expectations/ Thu, 18 Feb 2021 14:45:05 +0000 https://businessradiox.com/?post_type=podcast&p=136048 https://businessradiox.com/wp-content/uploads/2020/09/Customer-Experience-Radio.jpg Customer Experience Tip: Manage Expectations, Not People false no 0:00 No no Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design https://businessradiox.com/podcast/customerexperience/performance-solutions-by-design/ Thu, 11 Feb 2021 19:04:07 +0000 https://businessradiox.com/?post_type=podcast&p=136852 https://businessradiox.com/wp-content/uploads/2021/02/Theo-Gilbert-Jamison-scaled.jpg Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design false no 0:00 No no Customer Experience Tip: It’s Not a Transaction, But an Intersection! https://businessradiox.com/podcast/customerexperience/not-a-transaction/ Thu, 04 Feb 2021 14:45:41 +0000 https://businessradiox.com/?post_type=podcast&p=135983 https://businessradiox.com/wp-content/uploads/2020/09/Customer-Experience-Radio.jpg Customer Experience Tip: It’s Not a Transaction, But an Intersection! false no 0:00 No no Customer Experience Tip: Win Win https://businessradiox.com/podcast/customerexperience/win-win/ Thu, 28 Jan 2021 14:45:21 +0000 https://businessradiox.com/?post_type=podcast&p=135980 https://businessradiox.com/wp-content/uploads/2020/09/Customer-Experience-Radio.jpg Customer Experience Tip: Win Win false no 0:00 No no Tactical Tip: Can You Explain What a Reverse Offer Is? https://businessradiox.com/podcast/customerexperience/reverse-offer/ Thu, 14 Jan 2021 14:45:31 +0000 https://businessradiox.com/?post_type=podcast&p=132551 https://businessradiox.com/wp-content/uploads/2019/08/1500x1500CXRadioBannerv2.jpg Tactical Tip: Can You Explain What a Reverse Offer Is? false no 0:00 No no Tactical Tip: What’s This I am Hearing About Selling My House Virtually? https://businessradiox.com/podcast/customerexperience/selling-house-virtually/ Thu, 31 Dec 2020 14:45:12 +0000 https://businessradiox.com/?post_type=podcast&p=132550 https://businessradiox.com/wp-content/uploads/2019/08/1500x1500CXRadioBannerv2.jpg Tactical Tip: What’s This I am Hearing About Selling My House Virtually? false no 0:00 No no Customer Experience: Lessons Learned from Tony Hsieh https://businessradiox.com/podcast/customerexperience/tony-hsieh/ Fri, 18 Dec 2020 10:34:32 +0000 https://businessradiox.com/?post_type=podcast&p=135493 https://businessradiox.com/wp-content/uploads/2020/12/tony-hsieh.jpg Customer Experience: Lessons Learned from Tony Hsieh false no 0:00 No no Tactical Tip: How Will I Know What Comes Next Throughout the Process? https://businessradiox.com/podcast/customerexperience/what-comes-next/ Thu, 17 Dec 2020 14:45:10 +0000 https://businessradiox.com/?post_type=podcast&p=132549 https://businessradiox.com/wp-content/uploads/2019/08/1500x1500CXRadioBannerv2.jpg Tactical Tip: How Will I Know What Comes Next Throughout the Process? false no 0:00 No no Tactical Tip: What is the Showing Process? https://businessradiox.com/podcast/customerexperience/showing-process/ Thu, 03 Dec 2020 14:45:02 +0000 https://businessradiox.com/?post_type=podcast&p=132548 https://businessradiox.com/wp-content/uploads/2019/08/1500x1500CXRadioBannerv2.jpg Tactical Tip: What is the Showing Process? false no 0:00 No no Tactical Tip: What are the Visuals You Will Use to Promote My Property? https://businessradiox.com/podcast/customerexperience/promote-property/ Thu, 19 Nov 2020 14:45:30 +0000 https://businessradiox.com/?post_type=podcast&p=132547 https://businessradiox.com/wp-content/uploads/2019/08/1500x1500CXRadioBannerv2.jpg Tactical Tip: What are the Visuals You Will Use to Promote My Property? false no 0:00 No no Tactical Tip: What Information Do I Need to Get My Listing Started? https://businessradiox.com/podcast/customerexperience/get-listing-started/ Thu, 05 Nov 2020 14:45:12 +0000 https://businessradiox.com/?post_type=podcast&p=132546 https://businessradiox.com/wp-content/uploads/2019/08/1500x1500CXRadioBannerv2.jpg Tactical Tip: What Information Do I Need to Get My Listing Started? false no 0:00 No no Customer Experience Radio Welcomes Hotelier and Director of Operational Excellence Leticia Tavares https://businessradiox.com/podcast/customerexperience/leticia-tavares/ Tue, 03 Nov 2020 12:27:25 +0000 https://businessradiox.com/?post_type=podcast&p=134136 https://businessradiox.com/wp-content/uploads/2020/11/Leticia-Tavares-CX-e1604406173855.jpg Customer Experience Radio Welcomes Hotelier and Director of Operational Excellence Leticia Tavares false no 0:00 No no Customer Experience Radio Welcomes Brady Sandahl with KW Luxury Homes and Debbie Sharp with The Sharp Group https://businessradiox.com/podcast/customerexperience/kw-luxury-homes/ Thu, 22 Oct 2020 17:32:59 +0000 https://businessradiox.com/?post_type=podcast&p=133841 https://businessradiox.com/wp-content/uploads/2020/10/CX-Debbie-Sharp-feature.jpg Customer Experience Radio Welcomes Brady Sandahl with KW Luxury Homes and Debbie Sharp with The Sharp Group false no 0:00 No no Tactical Tip: How Much Time Do I Need to Prep My Home for Market? https://businessradiox.com/podcast/customerexperience/prep-home-for-market/ Thu, 22 Oct 2020 13:45:46 +0000 https://businessradiox.com/?post_type=podcast&p=132545 https://businessradiox.com/wp-content/uploads/2019/08/1500x1500CXRadioBannerv2.jpg Tactical Tip: How Much Time Do I Need to Prep My Home for Market? false no 0:00 No no Customer Experience Radio Welcomes David Wachs with Handwrytten https://businessradiox.com/podcast/customerexperience/handwrytten/ Wed, 14 Oct 2020 09:39:57 +0000 https://businessradiox.com/?post_type=podcast&p=133487 https://businessradiox.com/wp-content/uploads/2020/10/David-Wachs-Handwrytten.jpg Customer Experience Radio Welcomes David Wachs with Handwrytten false no 0:00 No no Tactical Tip: How Do You Maximize My Listing’s Online Exposure? https://businessradiox.com/podcast/customerexperience/maximize-online-exposure/ Thu, 08 Oct 2020 13:45:06 +0000 https://businessradiox.com/?post_type=podcast&p=132543 https://businessradiox.com/wp-content/uploads/2019/08/1500x1500CXRadioBannerv2.jpg Tactical Tip: How Do You Maximize My Listing’s Online Exposure? false no 0:00 No no Tactical Tip: In Absence of Traditional Open Houses, How do You Attract Buyers? https://businessradiox.com/podcast/customerexperience/attract-buyers/ Thu, 24 Sep 2020 13:45:55 +0000 https://businessradiox.com/?post_type=podcast&p=132542 https://businessradiox.com/wp-content/uploads/2019/08/1500x1500CXRadioBannerv2.jpg Tactical Tip: In Absence of Traditional Open Houses, How do You Attract Buyers? false no 0:00 No no Tactical Tip: How Do I Sell My House Safely During COVID? https://businessradiox.com/podcast/customerexperience/sell-house-safely/ Thu, 10 Sep 2020 14:00:36 +0000 https://businessradiox.com/?post_type=podcast&p=132438 https://businessradiox.com/wp-content/uploads/2019/08/1500x1500CXRadioBannerv2.jpg Tactical Tip: How Do I Sell My House Safely During COVID? false no 0:00 No no Customer Experience Radio Welcomes Leadership Coach and Author Jason Young https://businessradiox.com/podcast/customerexperience/jason-young/ Thu, 20 Aug 2020 16:01:20 +0000 https://businessradiox.com/?post_type=podcast&p=131753 https://businessradiox.com/wp-content/uploads/2020/08/Jason-Young.jpg Customer Experience Radio Welcomes Leadership Coach and Author Jason Young false no 0:00 No no Customer Experience Radio Welcomes: Jay Papasan with Papasan Properties Group https://businessradiox.com/podcast/customerexperience/papasan-properties-group/ Thu, 30 Jul 2020 15:52:19 +0000 https://businessradiox.com/?post_type=podcast&p=131244 https://businessradiox.com/wp-content/uploads/2020/07/JayPapasanheadshot-e1596123233558.jpg Customer Experience Radio Welcomes: Jay Papasan with Papasan Properties Group false no 0:00 No no Customer Experience Radio Welcomes: Lauren Herring with IMPACT Group https://businessradiox.com/podcast/customerexperience/impact-group/ Thu, 25 Jun 2020 16:34:53 +0000 https://businessradiox.com/?post_type=podcast&p=130133 https://businessradiox.com/wp-content/uploads/2020/06/IMPACT-Group.png Customer Experience Radio Welcomes: Lauren Herring with IMPACT Group false no 0:00 No no Customer Experience Radio Welcomes: Shane Green with SGEi https://businessradiox.com/podcast/customerexperience/sgei/ Sun, 21 Jun 2020 10:48:43 +0000 https://businessradiox.com/?post_type=podcast&p=129964 https://businessradiox.com/wp-content/uploads/2020/06/Shane-Green-e1592571699397.png Customer Experience Radio Welcomes: Shane Green with SGEi false no 0:00 No no Customer Experience Radio Welcomes: John Hightower with Arch + Tower https://businessradiox.com/podcast/customerexperience/archtower/ Fri, 12 Jun 2020 15:49:58 +0000 https://businessradiox.com/?post_type=podcast&p=129765 https://businessradiox.com/wp-content/uploads/2020/06/John-Hightower-Arch-Tower-e1591954990658.jpg Customer Experience Radio Welcomes: John Hightower with Arch + Tower false no 0:00 No no Customer Experience Radio Welcomes: Nina Arnaiz with Premia Relocation Mortgage https://businessradiox.com/podcast/customerexperience/premia-relocation-mortgage/ Thu, 11 Jun 2020 10:49:49 +0000 https://businessradiox.com/?post_type=podcast&p=129710 https://businessradiox.com/wp-content/uploads/2020/06/Nina-Arnaiz-Premia-Relocation-Mortage-e1591872406295.jpg Customer Experience Radio Welcomes: Nina Arnaiz with Premia Relocation Mortgage false no 0:00 No no Customer Experience Radio Welcomes: Dr. Randy Ross with Remarkable and Scott MacLellan with TouchPoint Support Services https://businessradiox.com/podcast/customerexperience/remarkable/ Wed, 10 Jun 2020 14:49:58 +0000 https://businessradiox.com/?post_type=podcast&p=129681 https://businessradiox.com/wp-content/uploads/2020/06/CX-Radio-Feature.jpg Customer Experience Radio Welcomes: Dr. Randy Ross with Remarkable and Scott MacLellan with TouchPoint Support Services false no 0:00 No no Customer Experience Radio Welcomes: Paige Holden with XONEX Relocation https://businessradiox.com/podcast/customerexperience/xonex/ Thu, 07 May 2020 14:48:03 +0000 https://businessradiox.com/?post_type=podcast&p=128760 https://businessradiox.com/wp-content/uploads/2020/05/xonex.png Customer Experience Radio Welcomes: Paige Holden with XONEX Relocation false no 0:00 No no Customer Experience Radio Welcomes: Wes Moss with Capital Investment Advisors https://businessradiox.com/podcast/customerexperience/capital-investment-advisors/ Wed, 06 May 2020 05:00:19 +0000 https://businessradiox.com/?post_type=podcast&p=128475 https://businessradiox.com/wp-content/uploads/2020/04/CIA-logo.jpg Customer Experience Radio Welcomes: Wes Moss with Capital Investment Advisors false no 0:00 No no Customer Experience Radio Welcomes: Jaida and Amie Burke with Kids Care Organization https://businessradiox.com/podcast/customerexperience/kids-care/ Thu, 30 Apr 2020 05:00:10 +0000 https://businessradiox.com/?post_type=podcast&p=128469 https://businessradiox.com/wp-content/uploads/2020/04/Kids-Care-Feature.jpg Customer Experience Radio Welcomes: Jaida and Amie Burke with Kids Care Organization false no 0:00 No no Customer Experience Radio Welcomes: Katie Cyphers with Academics Plus and Ashley Stamoulis with Suthingirl https://businessradiox.com/podcast/customerexperience/academics-plus/ Thu, 16 Apr 2020 14:43:30 +0000 https://businessradiox.com/?post_type=podcast&p=128015 https://businessradiox.com/wp-content/uploads/2020/04/Academics-Plus-logo.jpg Customer Experience Radio Welcomes: Katie Cyphers with Academics Plus and Ashley Stamoulis with Suthingirl false no 0:00 No no Customer Experience Radio Special Edition: Taking Care of Your Team https://businessradiox.com/podcast/customerexperience/special-edition/ Thu, 19 Mar 2020 11:00:28 +0000 https://businessradiox.com/?post_type=podcast&p=127021 https://businessradiox.com/wp-content/uploads/2019/08/1500x1500CXRadioBannerv2.jpg Customer Experience Radio Special Edition: Taking Care of Your Team false no 0:00 No no Customer Experience Radio Welcomes: Gwinnett Chamber of Commerce President Nick Masino https://businessradiox.com/podcast/customerexperience/gwinnett-chamber-masino/ Thu, 20 Feb 2020 11:28:42 +0000 https://businessradiox.com/?post_type=podcast&p=126064 https://businessradiox.com/wp-content/uploads/2020/02/Nick-Masino-Gwinnett-Chamber-of-Commerce-Feature-e1582197963513.jpg Customer Experience Radio Welcomes: Gwinnett Chamber of Commerce President Nick Masino false no 0:00 No no Customer Experience Radio Welcomes: Leo Falkenstein and Landon Yarborough with Consume Media https://businessradiox.com/podcast/customerexperience/consume-media/ Wed, 15 Jan 2020 20:06:01 +0000 https://businessradiox.com/?post_type=podcast&p=124984 https://businessradiox.com/wp-content/uploads/2020/01/CX-Feature-1-15-20-e1579118360173-scaled.jpeg Customer Experience Radio Welcomes: Leo Falkenstein and Landon Yarborough with Consume Media false no 0:00 No no Customer Experience Radio Welcomes: Dan Schorr and Brad Ross with Premier Foodservice Group https://businessradiox.com/podcast/customerexperience/premier-foodservice-group/ Wed, 20 Nov 2019 17:41:49 +0000 https://businessradiox.com/?post_type=podcast&p=123570 https://businessradiox.com/wp-content/uploads/2019/11/fullsizeoutput29f6-e1574351909795-scaled.jpeg Customer Experience Radio Welcomes: Dan Schorr and Brad Ross with Premier Foodservice Group false no 0:00 No no Customer Experience Radio Welcomes: Author and Speaker Dee Ann Turner https://businessradiox.com/podcast/customerexperience/dee-ann-turner/ Wed, 16 Oct 2019 20:48:38 +0000 https://businessradiox.com/?post_type=podcast&p=114402 https://businessradiox.com/wp-content/uploads/2019/10/CX-Feature-10-16-19-e1571258718520.jpg Customer Experience Radio Welcomes: Author and Speaker Dee Ann Turner false no 0:00 No no Customer Experience Radio Welcomes: Orlando Lynch and Edmund Ruiz with Atlanta Peach Movers https://businessradiox.com/podcast/customerexperience/atlanta-peach-movers/ Wed, 25 Sep 2019 18:01:02 +0000 https://businessradiox.com/?post_type=podcast&p=113733 https://businessradiox.com/wp-content/uploads/2019/09/CXradio-9-25-feature-e1569434046224.jpg Customer Experience Radio Welcomes: Orlando Lynch and Edmund Ruiz with Atlanta Peach Movers false no 0:00 No no Customer Experience Radio Welcomes: Todd Brown and Ben Lawder with Equifax https://businessradiox.com/podcast/customerexperience/equifax-2/ Wed, 21 Aug 2019 16:51:18 +0000 https://businessradiox.com/?post_type=podcast&p=112693 https://businessradiox.com/wp-content/uploads/2019/08/CX-Radio-Feature-8-21-e1566405923395.jpg Customer Experience Radio Welcomes: Todd Brown and Ben Lawder with Equifax false no 0:00 No no Customer Experience Radio Welcomes: David Poole with Bank of America and Merrill Edge https://businessradiox.com/podcast/customerexperience/merrill-edge/ Thu, 18 Jul 2019 14:56:47 +0000 https://businessradiox.com/?post_type=podcast&p=111623 https://businessradiox.com/wp-content/uploads/2019/07/Customer-Experience-Feature-e1563380017598.jpg Customer Experience Radio Welcomes: David Poole with Bank of America and Merrill Edge false no 0:00 No no Customer Experience Radio Welcomes: Mike Gomes and Brian Ericson with Cortland https://businessradiox.com/podcast/customerexperience/cortland/ Fri, 21 Jun 2019 11:14:39 +0000 https://businessradiox.com/?post_type=podcast&p=111038 https://businessradiox.com/wp-content/uploads/2019/06/Customer-Exp-Mike-Gomes-Feature-e1561115399879.jpg Customer Experience Radio Welcomes: Mike Gomes and Brian Ericson with Cortland false no 0:00 No no Customer Experience Radio Welcomes: Katie Logan, VP of Patient Experience and Jennifer Melby, Director of Experience, Piedmont Healthcare https://businessradiox.com/podcast/customerexperience/piedmont-healthcare/ Thu, 16 May 2019 14:14:44 +0000 https://businessradiox.com/?post_type=podcast&p=109897 https://businessradiox.com/wp-content/uploads/2019/05/CER-Feature-e1558003094491.jpg Customer Experience Radio Welcomes: Katie Logan, VP of Patient Experience and Jennifer Melby, Director of Experience, Piedmont Healthcare false no 0:00 No no Customer Experience Radio Welcomes: Horst Schulze, Co-Founder of the Ritz Carlton Hotels https://businessradiox.com/podcast/customerexperience/horst-schulze/ Thu, 18 Apr 2019 10:56:08 +0000 https://businessradiox.com/?post_type=podcast&p=108776 https://businessradiox.com/wp-content/uploads/2019/04/CER-Feature-e1555584907750.jpg Customer Experience Radio Welcomes: Horst Schulze, Co-Founder of the Ritz Carlton Hotels false no 0:00 No no Customer Experience Radio Welcomes: Mark Michelson with CX Talks and Frank Capek with Customer Innovations https://businessradiox.com/podcast/customerexperience/cxtalks/ Thu, 21 Mar 2019 19:35:12 +0000 https://businessradiox.com/?post_type=podcast&p=107601 https://businessradiox.com/wp-content/uploads/2019/03/customerexperienceradio-e1553098819574.jpg Customer Experience Radio Welcomes: Mark Michelson with CX Talks and Frank Capek with Customer Innovations false no 0:00 No no Customer Experience Radio Welcomes: Jim Knight with Knight Speaker and Kathleen Wood with Kathleen Wood Partners & Suzy’s Swirl https://businessradiox.com/podcast/customerexperience/knight-speaker/ Fri, 22 Feb 2019 00:01:12 +0000 https://businessradiox.com/?post_type=podcast&p=106675 https://businessradiox.com/wp-content/uploads/2019/02/20190220104728-e1550793309701.jpg Customer Experience Radio Welcomes: Jim Knight with Knight Speaker and Kathleen Wood with Kathleen Wood Partners & Suzy’s Swirl false no 0:00 No no Customer Experience Radio Welcomes: Mike Wittenstein with StoryMiners and Alan Jones with HiFi Buys https://businessradiox.com/podcast/customerexperience/storyminers/ Thu, 17 Jan 2019 21:52:52 +0000 https://businessradiox.com/?post_type=podcast&p=105685 https://businessradiox.com/wp-content/uploads/2019/01/CERFeature.jpg Customer Experience Radio Welcomes: Mike Wittenstein with StoryMiners and Alan Jones with HiFi Buys false no 0:00 No no