Breakout Topic: “The Crooked Road.”
Breakout Topic: “The Crooked Road.” An IT executive’s guiding principles for career success, including a network infrastructure evolution case study that illustrates the opportunity to balance often conflicting requirements.
Through the majority of Cathleen Lilli’s career, she has had the great opportunity to span many jobs as an IT professional. These jobs range from Application Development, Systems Engineering, to Sales & IT management positions (application & infrastructure). The variation of job roles assisted her in understanding all aspects of delivering IT services. Additionally, she had a unique opportunity for two years, as the Customer Service Partner representing the Chief Operations Officer for a large Northeast Bank. In this role, she was able to transform the Operations Division from inward-focused to a customer driven and customer-focused organization. This experience was personally rewarding and incredibly eye opening for her to see that when the conversation changes to focus on the customer all differences are set aside and solutions are developed.