Simon Angove: Workforce Optimization

August 2, 2010 by admin

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Winning in todayâ€™s competitive environment requires organizations to deliver a superior customer experience, consistently and cost-effectively, across all parts of the enterprise, from branch offices to contact centers to back office operations. However it is a challenge for organizations to balance this mandate with the need to control what are often an organizationâ€™s largest operating expenses: labor costs.

GMT provides workforce management and performance management solutions which help organizations improve customer service and sales while decreasing operating expenses. GMTâ€™s solutions are uniquely tailored to the specific challenges of a variety of industries:

Contact Centers: providing workforce and performance management solutions for operations ranging in size from small operations with 20 agents to large, multi-site operations with thousands of agents

Branch Offices: providing workforce management and performance management solutions for large retail banks and small- and mid-size community banks and credit unions

Back Offices: providing workforce and performance management solutions for operations ranging in size from small operations with 20 employees to large, multi-site operations with 10,000 employees Along with our GMT Planet workforce management solution, we also offer SureServices, our award-winning suite of services offerings, designed to help you realize a rapid return on your investment.

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