What do Whack-A-Mole, Operating Systems, and Orthodontics have in common? Tune in to find out…
Ever feel like you’re playing a never-ending game of Whack-A-Mole in your business? You’re not alone. In this episode, host Phil Bonelli sits down with Dr. Jacob Koch of Koch Orthodontics to explore how implementing the right systems can transform your business from chaotic to controlled.
Dr. Koch shares his journey from overwhelmed orthodontist to empowered leader, revealing the pivotal role of the Entrepreneurial Operating System (EOS) in his practice’s growth.
Phil and Dr. Koch also discuss the power of clear communication, intentional purpose-driven culture building, and the importance of assembling the right team.
This episode is a must-listen for entrepreneurs and business leaders looking to streamline their operations, build a strong team culture, and achieve sustainable growth.
Dr. Koch’s insights offer a roadmap for transforming your business from reactive to proactive, ensuring you’re no longer at the mercy of the Whack-A-Mole game of business challenges.
Connect with Dr. Koch and Koch Orthodontics Team:
https://www.facebook.com/Kochorthodontics/
https://www.instagram.com/kochorthodontics/
Connect with Phil Bonelli:
https://www.facebook.com/Hopewell-Farms-GA-105614501707618/
https://www.instagram.com/hopewellfarmsga/
https://www.hopewellfarmsga.com/
Connect with Beau Henderson:
https://www.facebook.com/RichLifeAdvisors
https://www.facebook.com/NorthGARadioX
This Segment Is Brought To You By Our Amazing Sponsors
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Highlights Of The Show:
00:00:36 – Importance of Trust in Orthodontics
Dr. Koch emphasizes the importance of trust in orthodontics and how their practice focuses on honest recommendations and transparent pricing to build trust with patients and their families.
00:04:30 – Establishing Trust and Honesty
Dr. Koch shares a story of recommending no treatment to a patient, which later proved to be the right decision, emphasizing the importance of genuine and honest recommendations to establish trust with patients and their families.
00:07:13 – Building a Positive Culture and Language
Dr. Koch discusses the importance of language in shaping the culture of the practice, emphasizing the use of positive language and the term “team” instead of “staff” to create a supportive and empowering environment.
00:10:05 – Implementing EOS in Business Operations
Dr. Koch explains the Entrepreneurial Operating System (EOS) as a way to work on the business, not just in the business, and how it has helped create accountability and teamwork within the practice.
00:13:04 – Implementing the EOS Meeting System
Dr. Koch discusses the Entrepreneurial Operating System (EOS) and its recommended 90-minute weekly meeting structure. The purpose of the meeting is to discuss and resolve business issues by creating actionable to-do items.
00:15:07 – Importance of an Intentional Business Operating System
Dr. Koch emphasizes the need for an intentional business operating system to address regular issues and improve the business. He shares the impact of implementing EOS and the importance of executive buy-in.
00:19:30 – Importance of Culture in Business
Phil and Dr. Koch discuss the significance of a strong company culture and the impact it has on the success of a business. They emphasize the need for intentionality in shaping and maintaining a positive culture.
00:21:16 – Integrating Philanthropy into Company Culture
Dr. Koch shares his involvement with Helping Mamas, a charity that provides baby supplies to mothers in need. He discusses how he integrates philanthropy into his company’s culture by requiring team members to volunteer at Helping Mamas.
00:25:34 – Benefits of Fractional CFOs
Dr. Koch discusses his introduction to the concept of fractional CFOs and the benefits of working with a fractional CFO like Doug Boucher. They touch on the value of having financial expertise to support business growth.
00:25:57 – The Need for C Suite Knowledge
Dr. Jacob Koch discusses the need for C suite knowledge in his business, but not yet ready for a full-time C suite officer due to financial constraints. He explains the value of a fractional CFO in bridging the gap.
00:26:45 – Importance of Different Perspectives
Dr. Koch emphasizes the importance of having a different perspective and insight in business. He highlights how the fractional CFO has brought a new level of maturity and responsibility to his business.
00:27:42 – An Experienced Executive’s Impact
The conversation delves into the benefits of having an experienced executive who has been there and done that, in addition to the financial aspect. Dr. Koch discusses the massive changes and enlightenment brought about by setting up the financial scaffolding.
00:32:26 – Letting Go and Trusting Others
Dr. Koch shares his experience of hiring an executive assistant to manage his email, highlighting the need to let go and trust others’ expertise. He emphasizes the importance of delegating tasks and allowing others to thrive in their areas of expertise.
00:38:05 – Openness to Guidance and Mentorship
The conversation touches on the significance of being open to guidance and mentorship, as well as the value of questioning one’s thinking. Dr. Koch and the host emphasize the necessity of humility and seeking advice from others.
00:40:06 – Building a Great Culture
Dr. Koch encourages listeners to invest in their operating system and build a great culture within their business, emphasizing that it is achievable.
00:40:13 – Highlighting Local Businesses
Phil encourages the audience to suggest local businesses to be highlighted on the show, promoting support for the local business community.
00:40:30 – Supporting Local Businesses
Phil reminds the audience to support local businesses, highlighting the importance of community support for small businesses.
