Kevin Boyd - Boyd's Cleaning Service

Seizing Opportunity: How Saying Yes to an Opportunity Launched a 44-Year Cleaning Business

When opportunity comes knocking for your business, are you going to answer?

During this episode of North GA Business Radio, Gainesville’s Mr. Clean, the Master of Clean himself, Kevin Boyd from Boyd’s Cleaning Service, is speaking with host Phil Bonelli about how his company has been providing high-touch, high-service janitorial solutions to our North Georgia community for almost 44 years.

The nuggets of pure leadership GOLD Kevin drops during this conversation can help every business leader in our community!

Boyd’s Cleaning Service specializes in commercial and industrial cleaning services for medical offices, surgical suites, large facilities and multi-site locations.

The company’s emphasis on effective front-facing and internal workplace communication and community involvement has been pivotal to guiding Boyd’s Cleaning through 44 successful years in the industry.

Giving Back To The Community:

Center for Hope and Healing: Support this organization that helps children and families in need. Learn more about their services and how you can contribute at their website.
Family Promise: Get involved with Family Promise, an organization dedicated to helping homeless and low-income families. Visit their website to learn about volunteer opportunities and ways to support their mission.
Sisu: Formerly known as Challenge Child, Sisu is an organization that provides support for children with special needs and their families. Learn more about their programs and how you can contribute to their cause by visiting their website.

Key Highlights of This Episode:

00:00:07 – Introduction to Boyd’s Cleaning
Phil Bonelli introduces the episode and Kevin Boyd, the owner of Boyd’s Cleaning. They discuss the business’s focus on local and commercial cleaning, specifically in the medical industry.

00:03:13 – Boyd’s Cleaning Niche
Kevin Boyd explains how Boyd’s Cleaning shifted its focus to the medical industry, emphasizing the importance of providing high-quality service and matching their business model with their mission statement.

00:06:20 – Maintaining a Culture of Excellence
Kevin Boyd discusses the importance of hiring individuals with the right attitude and training for the job. He emphasizes the significance of building relationships and providing flexibility for part-time employees.

00:09:41 – Importance of Communication
Kevin Boyd highlights the crucial role of communication in the success of their business. He discusses the internal and external communication strategies and the significance of conscientiousness in employees.

00:13:34 – Handling Mistakes with Grace
Kevin Boyd emphasizes the importance of handling mistakes with grace and humility, both with personnel and clients. He discusses the role of strong relationships and the need to communicate problems and potential solutions.

00:14:49 – Importance of Effective Communication
Kevin emphasizes the importance of effective communication in preventing mistakes, highlighting the significance of being conscientious in business operations.

00:15:08 – Quick Thinking and Problem-Solving
Kevin shares an anecdote about a quick-thinking employee who prevented significant damage during a water pipe burst, showcasing the impact of small acts in saving thousands of dollars for the client.

00:16:38 – Heart to Serve and Building Trust
Both Kevin and Phil discuss the necessity of having a heart to serve in business, emphasizing the importance of building trust through service and care for clients and employees.

00:17:56 – The Formula for Business Success
Kevin introduces a formula for business success, emphasizing the role of trust as a crucial factor in achieving potential results in business strategy and execution.

00:23:31 – The American Dream and Seizing Opportunities
Kevin shares the inspiring story of how his parents’ cleaning business began, highlighting the American dream and the importance of seizing opportunities, even when they seem challenging.

00:29:11 – Seizing Opportunity and Building Success
Kevin Boyd discusses how his parents turned an opportunity into a successful, multi-generational business that now blesses 90 families. He emphasizes the importance of seizing opportunities and rallying the troops.

00:30:07 – Embracing Change and Looking to the Future
Kevin Boyd talks about the impact of COVID on the cleaning industry, emphasizing the importance of air quality and new technologies like electrostatic spray disinfecting. He also mentions future trends like AI and robots in cleaning.

00:33:11 – Adapting to Technological Advances
Kevin Boyd shares insights into the use of electrostatic spray disinfecting to combat the flu and the importance of embracing new technologies to efficiently clean and maintain healthy environments.

00:35:30 – Giving Back and Community Involvement
Kevin Boyd expresses his commitment to giving back to the community, especially in supporting organizations focused on children’s well-being like the Center for Hope and Healing. He emphasizes the importance of contributing to a successful community.

00:38:42 – The Formula for Success
Kevin Boyd shares a formula for success he learned from Dr. Gary McGibony, emphasizing the combination of strategy, execution, and trust to achieve results. He highlights the importance of continuous learning and growth in business.