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North Georgia Business Radio

Mike Hill - Trenton Services

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From Ordinary to Extraordinary: Mike Hill’s Blueprint for Local Business Success

Running a business is exciting, challenging, and—when done right—deeply rewarding. In this episode of North Georgia Business Radio, host Phil Bonelli welcomes back Mike Hill of Trenton Services for a powerful sequel conversation about transforming small and medium-sized businesses into high-performing, profitable enterprises.

Mike Hill, an experienced business consultant and author of The Extraordinary Business, shares the strategies he uses to help entrepreneurs thrive. From tracking key performance indicators (KPIs) to preparing for the unexpected, his advice is rooted in both practicality and proven success.

The Power of Data and KPIs

Early in the conversation, Mike emphasizes that great decisions are built on great data. He encourages business owners to invest in proper infrastructure—like cloud-based tools—and to automate processes such as customer surveys and invoicing. Tracking performance data allows owners to measure quality, monitor profit margins, and identify areas of improvement.

One memorable example? A propane company he led implemented route optimization (even mimicking UPS’s “right-turn-only” efficiency strategy) and saved hundreds of thousands of dollars. As Mike puts it, KPIs are not just numbers—they are roadmaps to better decision-making and stronger margins.

Exit Planning and Crisis Management

Beyond daily operations, Mike stresses that every business will change hands—whether through sale, succession, or an unforeseen event. Many owners overlook exit planning, which often takes two to three years to fully prepare. From organizing financials to establishing governance and key-person insurance, exit planning protects both the business and the family behind it.

The episode wraps with a discussion on crisis management. Mike reminds listeners that downturns are inevitable, but planning for worst-case scenarios allows businesses to not just survive—but emerge stronger. Building cash reserves, creating flexible plans, and turning slow periods into productive “make lemonade out of lemons” moments are hallmarks of resilient businesses.

Your Next Step

Whether you are an entrepreneur looking to improve profitability, prepare for the future, or weather your next storm, Mike Hill’s insights are a masterclass in local business leadership. Explore his free resources and services at teamtrenton.com and consider how tracking your numbers today can create the extraordinary business you’ve always envisioned.

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Highlights of the Show:

00:33 – 02:43 – Phil introduces Mike Hill of Trenton Services and kicks off a discussion about the importance of data in decision-making.
02:43 – 06:27 – Mike explains why cloud-based systems and automated tools are essential for collecting useful business KPIs.
06:27 – 11:45 – Case studies on margins, AR collections, and route optimization—showing how tracking KPIs saves time and money.
12:14 – 14:44 – Phil and Mike discuss how fun and productivity intersect, and Mike introduces his “PERs” (per person, per dollar) KPI concept.
16:01 – 18:21 – Why knowing your numbers drives profitability and the difference between an average business and an extraordinary one.
20:05 – 25:56 – Exit planning essentials: why every business will change hands and how to prepare 2–3 years in advance.
26:25 – 29:06 – Common pitfalls in financials and why only 30–40% of listed businesses actually sell.
30:05 – 34:18 – Crisis management mindset: expect problems, plan for worst-case scenarios, and stay productive during downturns.
37:06 – 39:21 – Building cash reserves and leveraging your balance sheet for survival and opportunity in tough times.
39:21 – 40:16 – Phil wraps up with a call to action: connect with Mike Hill at Team Trenton for guidance and free resources.