How Helping Technologically Challenged Individuals and Companies Can Build A Multi-Million Dollar Company Ep 7
In this episode, Luke Ford, CEO of My Computer Works discussed the importance of staying true to your purpose and mission as an entrepreneur, especially during difficult times, and how by helping technologically challenged clients, he was able to grow MCW to a multi-million dollar company despite all the challenges he went through over the years.
Entrepreneurs and aspiring entrepreneurs will learn how to grow a company from scratch and learn important lessons on hiring, firing, and leading a team.
Technology powers so much of our lives these days, but expert support wasn’t always accessible. That’s why, in 2005, we began My Computer Works to provide low-cost help desk and personal technology support solutions for homes and small businesses nationwide.
For us, providing support is really about helping families stay connected, businesses keep running, and people get the maximum enjoyment out of their devices. It’s why over 125,000 people have trusted us to fix their personal and professional technology challenges over the years. With a US-based team, same-day service and a device-agnostic approach, My Computer Works delivers an unrivaled support experience.
Luke Ford is the founder and CEO of My Computer Works Corporation (MCW). MCW was founded in 2005 in Scottsdale, Arizona to provide remote computer support to consumers, home offices, small and micro-businesses. Currently, MCW offers nationwide on-site and remote computer support, as well as remote data backup solutions. MCW currently has 60 employees and has been recognized four times by INC Magazine as one of the fastest growing companies in the United States. MCW has recently built a commercial services business providing implementation and installation services for distributors, service providers, and value- added resellers. Luke and his team anticipate revenues in 2019 in excess of $7.0M and are preparing for revenue growth in 2020 of 20%.
Luke accepted his first job out of the University of Arizona in 1990 with IBM’s Phoenix branch as a sales executive. In 1997, after graduating from The American Graduate School of International Management, Thunderbird, where he received an MBA in International Business, Luke spent time working in both Central Europe and Latin America launching new services for IBM. After 10 years with IBM in various management and sales positions, Luke worked for both EDS and Capgemini Ernst and Young in general management capacities. In 2018, Luke was asked to Join the Board of Directors of Insight Investments LLC, a holding company, for four technology focused companies: Insight Financial Services, Red 8, Second Gear and Ampil.
As a member of Entrepreneur Organization (EO) Luke has been a mentor/coach to several small business owners in Maricopa County helping these companies with strategy, marketing, sales, operations, HR and Finance. Luke has mentored a variety of industries including: Home Services, Electrical Services, Marketing, Recruiting Services, Accounting, Business Process Outsourcing and Fitness Training. His focus is to help leaders of companies between $250,000 and $500,000 rapidly achieve $1,000,000 in sales and 10% net income.
In 2017, Luke was asked to be a guest lecturer at the University of Arizona McGuire Center for Entrepreneurship and the MBA program at the Eller College of Management. Luke continues to teach several classes in entrepreneurship each semester at the University of Arizona.
Luke is originally from Youngstown, Ohio, but moved with his family to Scottsdale, Arizona in 1976. After graduating from the University of Arizona in 1990 with a degree in Finance, Luke married his wife Raegan. Together they have three grown boys, three graduates from the University of Arizona, working at Johnson and Johnson, Honeywell and Dell/EMC respectively
Luke spends his free time and weekends spending time with his wife of 29 years, Raegan. They often can be found exercising and hiking the McDowell Mountains and enjoying the many wonderful restaurants in the Valley.
About Our Host
Chris Yap is a seasoned BPO executive with over 17 years experience in the industry. Chris came to the US in 2005 to actively promote the Philippines, a preferred outsourcing destination of the world. In doing so, Chris was able to help generate over 40,000 jobs in the Philippines for companies like Dell, Covergys and West Teleservices, which are now consolidated with other large BPO companies in the world.
Chris has been happily married to Eizel for over 16 years and is blessed with 3 wonderful boys. In addition to his passion for business, Chris is also very passionate about helping to solve the child poverty problem. He is doing this by partnering with Food For The Poor where his company sponsors the feeding of children ages 5 and below on a monthly basis.
Connect with Chris on LinkedIn.
About Our Sponsor
Gabtech Global is a business process outsourcing company based in Glendale, Arizona with a fulfillment center in Bohol, Philippines.
Gabtech Global specializes in providing affordable outsourced customer support, after hours and overflow call center services, link building and Virtual Assistant Services.
They work with companies making $100,000 a year in revenue to companies making $100,000 a day in revenue.