E10 Miguel Tapasco from Dignity Health Arizona Care Network and Brian Rensing from Zane Tate
In this episode of Project Management Office Hours, Joe Pusz, PMO Joe has a great discussion with special guests Miguel Tapasco from Dignity Health – Arizona Care Network and Brian Rensing from Zane Tate. We are also excited to announce this is our 10th live episode of Project Management Office Hours on the Phoenix Business RadioX network!
Joe begins the show referencing his own presentation at the Phoenix PMI Chandler June breakfast meeting. Joe discussed how to implement Project Management improvements at the Organizational level to get long-term benefits. By improving your “project management plumbing” organizations build culture and deliver organizational change to consistently deliver projects better and increase the return to the organization. The keys are Actively Engaged Sponsors, Adopting a Culture that embraces Project Management processes, Aligning Projects to Strategy, and implementing a Benefits Realization system.
Once we begin the show with Miguel and Brian we learn about the importance of Project Management in their respective careers. Miguel has been within the Healthcare industry for quite some time and he shares his growth through the ranks to his current Project Manager position. As part of his latest role with the Arizona Care Network, Miguel shares the challenges of building a new PMO and integrating with existing processes and culture. Brian shares with us his thoughts on the importance of Project Management to assist organizations in delivering on Strategic initiatives. Also, how all resources should have a basic understanding of Project Management regardless of your role. There are many more topics discussed in this fast moving 1 hour show!
Thank you to our Sponsors, TALAIA and THE PMO SQUAD. TALAIA is a European based PPM Software solution provider which is entering the US market. To sign up for a free 30-day trial and learn more about this PMBOK aligned solution visit – http://en.talaia-openppm.com
Tune in for upcoming shows with Project Management leaders from Dignity Health, Talaia Software, Workday, and many more!
Zane Tate provides strategic consulting to organizations that seek to increase customer acquisition, retention, and engagement. They partner with companies to enable Business Strategy through Digital Transformation addressing:
~ Employee engagement ~ Customer Success in a B2B context ~ Superior Customer Experience in a B2C context ~ Data and Analytics
They transform and scale the capabilities that make your business unique. They turn strategies into actionable roadmaps that enable your company to achieve its desired outcomes. They also work with you to establish or improve strategic partnerships.
Brian Rensing is a transformational business leader with over 20 years Information Technology experience in Retail, Healthcare, Consumer Packaged Goods, & Consulting. Brian sets technology vision aligned with business objectives & defines strategies for implementation.
He has depth of experience in enterprise applications (ERP/CRM) & data, business intelligence, & advanced analytics. He has successfully implemented capabilities that enable differentiated customer experiences.
Arizona Care Network (ACN) is a physician-led, physician governed clinically integrated network comprised of like-minded, high-performing physicians who share a passion for improving quality of care and creating a better patient experience.
As an Accountable Care Organization (ACO) participating doctors, hospitals, and other health care providers come together to provide coordinated, high quality care to their patients. Coordinated care helps ensure that patients, especially the chronically ill, get the right care at the right time, with the goal of avoiding unnecessary duplication of services. This level of coordination is highly efficient and reduces costs.
Arizona Care Network is a partnership between Dignity Health and Tenet Health Systems, (Abrazo Community Health Network). ACN also includes Phoenix Children’s Hospital, the most comprehensive pediatric care in the state and one of the largest children’s hospitals in the country.
ACN’s physician community is composed of more than 1,100 Primary Care Providers and 3,900 Specialist Physicians, including nearly 300 general pediatricians and 80% of local pediatric specialists. Additionally, more than 1,250 locations make up the continuum of care for patients, including:
- More than 35 Skilled Nursing and Home Health Agencies
- 86 Imaging Centers
- 24 Retail Clinics
- 44 Urgent Care/Emergency Centers
- 2 Children’s Hospitals
- 14 Acute Care/Specialty Hospitals
Miguel Tapasco began his career in healthcare in 1999. He began working as a transporter for Tucson Medical Center (TMC). Eventually, Miguel moved into the admissions department where he was part of the patient access services team. His responsibilities included admitting patients from inpatient, outpatient, and emergency department areas.
Miguel received his Bachelor of Information Technology degree in 2004 and began working for the Patient Financial Services department of TMC. Here is where he began his career in project management, implementing projects related to electronic health record (EHR) systems, revenue cycle, hospital billing, admissions, and E-commerce.
In 2006 Miguel received his Master’s degree in Administration from Northern Arizona University. This degree carried a project management emphasis, where exactly half of the coursework was related to program and project management. In 2013 Miguel received his PMP certification, and that same year he transitioned over the Dignity Health Information Technology where he continued to specialize in large, multi-state programs related to hospital billing and revenue cycle. Additionally, he had the opportunity to work on projects related to biomedical equipment, infrastructure, compliance, privacy and system security.
In 2018 Miguel again transitioned to Dignity Health Managed Services Organization (DHMSO), which falls under the overall Dignity Health corporate structure. The Arizona Care Network (ACN) is part of a system of clinically integrated networks (CIN) that fall under DHMSO. Miguel’s primary focus at ACN is to stand up and grow their PMO, as well as manage a portfolio of contract projects worth over 1⁄2 billion dollars. He also manages projects related to ACN’s overall information technology strategy.
Additionally, Miguel facilitates courses in project management and electronic health record systems for two universities.
ABOUT PROJECT MANAGEMENT OFFICE HOURS SERIES
Project Management Office Hours is intended to provide Project Management professionals a place to drop in and discuss Success Stories, Best Practices, and Lessons Learned. Project Management Consultant Joy Gumz has shared with us, “Operations keep the lights on, strategy provides the light at the end of the tunnel, but project management is the train engine that moves the organization forward.”
Each of us has a unique story to tell, but collectively we share a message that organizations who embrace Project Management Best Practices perform better than those which don’t. Organizations which align Projects to Strategy perform better. Organizations with Engage Executive Sponsors deliver better results. Organizations which measure Project Management performance outperform those which don’t.
During our Project Management Office Hours, we hear directly from Industry leaders how to make an impact in our profession. How we, collectively, will Advance Project Management Best Practices, One Listener at a time!
ABOUT YOUR HOST
Joe Pusz started THE PMO SQUAD to bring real world PMO Leadership experience to the consulting space and to advocate for Project Management through his blog PMOJOE.com. The old saying is “Do what you love and you’ll never work a day in your life.” Following this mindset Joe left Corporate America in 2013 to start THE PMO SQUAD and work with fellow Natural Born Project Managers to advance Project Management Best Practices.
THE PMO SQUAD focuses exclusively on PMO and Project Management consulting. Corporate America is full of Accidental Project Managers running projects who haven’t been trained to be PMs. To help solve this problem THE PMO SQUAD is on the Leading Edge with PMO As a Service. PMO As a Service allows our clients to focus on their respective core competencies while THE PMO SQUAD delivers Project Management expertise. Contact Joe at 678-591-7868. Follow The PMO Squad on LinkedIn, Twitter and Facebook.