E52 Improve Delivery to Customers by Focusing on Customer Outcomes within Project Delivery and Sales
Are you providing value for your customers? How is that value translating to sales? In this episode, we chat with Mark Boundy about how organizations can improve delivery to customers by focusing on customer outcomes within project delivery and sales.
Mark runs Boundy Consulting which helps their clients find, win, and keep more business…more effectively and more profitably. We discuss his book, “Radical Value” and how focusing on customer value will make a dramatic impact on your delivery to customers.
There is a direct connection between Sales and Project Management. Both use daily huddles, both work with remote teams, both focus on customer deliverables, and both impact customer outcomes. Mark shares his experiences and guidance on how the project team makes an impact to organizational sales through successful project delivery.
Thanks to our sponsor THE PMO SQUAD. Visit www.thepmosquad.com to learn about all their services including Project Management Resources, Project Management Training, and PMO Start-up and Improvement.
Check out all prior episodes and upcoming guests by visiting www.projectmanagementofficehours.com.
Boundy Consulting, LLC helps our clients find, win, and keep more business…more effectively and more profitably. They focus on the most important part of sales and marketing — the one most companies do poorly: customer value. Boundy consulting helps clients understand, build, grow, sell, and price more effectively by focusing on value.
Mark Boundy has grown businesses in a variety of industries for 25 years, amassing wide-ranging experience in sales, marketing, new product development, and product management. He helps his clients find, win, and keep more business—more profitably. He’s led firms to be value – and price – leaders in a wide variety of product and service industries.
Mark wrote “Radical Value. Elevate Your Company – and Career – By Unleashing the Power Within Customer Centricity”
Mark lives in Phoenix, Arizona, father of two grown sons. He is an avid mountain biker and culinary hobbyist.
ABOUT PROJECT MANAGEMENT OFFICE HOURS SERIES
Project Management Office Hours is intended to provide Project Management professionals a place to drop in and discuss Success Stories, Best Practices, and Lessons Learned. Project Management Consultant Joy Gumz has shared with us, “Operations keep the lights on, strategy provides the light at the end of the tunnel, but project management is the train engine that moves the organization forward.”
Each of us has a unique story to tell, but collectively we share a message that organizations who embrace Project Management Best Practices perform better than those which don’t. Organizations which align Projects to Strategy perform better. Organizations with Engage Executive Sponsors deliver better results. Organizations which measure Project Management performance outperform those which don’t.
During our Project Management Office Hours, we hear directly from industry leaders how to make an impact in our profession. How we, collectively, will Advance Project Management Best Practices, One Listener at a time!
ABOUT YOUR HOST
Joe Pusz started THE PMO SQUAD to bring real-world PMO Leadership experience to the consulting space and to advocate for Project Management through his blog PMOJOE.com. The old saying is “Do what you love and you’ll never work a day in your life.” Following this mindset, Joe left Corporate America in 2013 to start THE PMO SQUAD and work with fellow Natural Born Project Managers to advance Project Management Best Practices.
ABOUT OUR SPONSOR
THE PMO SQUAD focuses exclusively on PMO and Project Management consulting. Corporate America is full of Accidental Project Managers running projects who haven’t been trained to be PMs. To help solve this problem THE PMO SQUAD is on the Leading Edge with PMO As a Service. PMO As a Service allows our clients to focus on their respective core competencies while THE PMO SQUAD delivers Project Management expertise. Contact Joe at 678-591-7868. Follow The PMO Squad on LinkedIn, Twitter and Facebook.