E93 Meet the Award Winning OneLink PMO Family
In this episode of Project Management Office Hours Luis will be joined by OneLink team to talk to Joe about their journey, company culture, gratitude and recently being named 2021 The Americas PMO of the Year Award Winner.
What does gratitude mean to you? “With this opportunity we have the chance to share knowledge and we all should be grateful for having the opportunity to be together while being apart.” -Danny. There is so much to take away from a virtual world, we can connect faster and easier these days all with a click of a button.
“For us, the most important thing within our company culture is the wellbeing of all our community. We call our employees Incredybles®️.” -Luis The PMO Team is led by Luis Guardado and he will be joined by team members Jose Quinteros, Ivette Torres, Daniel Recinos, Lorena Mora, Maria Arias, and Marta Moreno.
OneLink shares with us the steps they take to deliver the best results; 1. Keep it simple, 2. One stop shop, 3. Incredible management, 4. Innovation. This approach is what sets OneLink apart from the rest, by putting people first.
To discover more, visit:
OneLink: https://onelinkbpo.com/inicio/
LinkedIn: https://www.linkedin.com/company/onelink
Instagram: https://www.instagram.com/onelinkbposv
Twitter: https://twitter.com/onelinkbpo
Thank you to THE PMO SQUAD and The PMO Leader for sponsoring this show.
The PMO Squad was recently awarded the Platinum Medallion from the US Dept of Labor with the HIRE Vets program. They are one of only 8 Platinum Medallion recipients in Arizona.
Learn more about The PMO Squad – www.thepmosquad.com
Where do PMO Leaders go for Information, Learning, Networking and Services? The PMO Leader community has “Everything You Need to Become a Great PMO Leader”. One PMO World, One Community!
Learn more about The PMO Leader – www.thepmoleader.com
OneLink provides outsourcing services, management consulting, technological, and tailored-integrated solutions to clients across an omnichannel environment. With over 14,000 Incredybles®️ (As they call their employees) they deliver operational consistency for businesses of all sizes in Colombia, El Salvador, Nicaragua, Guatemala, Mexico, and Brazil. 
They believe that providing an excellent service depends on happy Incredybles®️. Therefore, their priority is their team. Every day, they work to maintain a happy and healthy environment that promotes personal and professional growth within the OneLink family. They strongly believe in an Employee-first approach as it drives top levels of client engagement and industry-leading agent retention.
At the core of the organization, 6 values dictate the way they operate. As a result, and thanks to their innovative approach, they are redefining the contact center experience by pairing new technology with Incredyble®️ people and by leveraging their expertise to deliver advanced solutions that create engaging experiences while transmitting their unique culture of happiness as they work towards their strategic partners’ results.
OneLink provides digitally enabled CX, BPO, and technology services to leading brands in North America and Latin America. Their comprehensive portfolio of complex CX, back office, chatbots, and many other automation services are continuously enhanced through digital engineering that allows them to support clients in different languages, including English, Spanish, as well as Portuguese, French, German, and Japanese.
In times of digitalization and as they come up with automated solutions to avoid costly “call centers”, they focus on interpreting data while implementing a more consultative approach that provide them the necessary tools to seed new ideas across all digital channels, including Facebook Messenger, WhatsApp, SMS among many others.
In 2020, Frost & Sullivan recognized this organization stating: “By becoming a strategic partner and applying state-of-the-art technology in all its operations, the Company provides a seamless experience to its customers regardless of their geography”.
Additionally, treating their clients as strategic partners, addressing their needs during pandemic times has allowed them to secure new large contracts. They have successfully adjusted labor size and seamlessly transition to IFH while optimizing thru automation, human skills, and proven cost benefits even in 24/7 operations.
They are #TheIncredyblePlacetoWork, but also a BPO with a purpose, their goal is to lead the BPO industry in every country they operate. We constantly develop new ideas to help them provide unique experiences for their clients and their customers in every interaction whenever and wherever they need us.
Luis Guardado is a highly engaged professional with 11 years of proven experience leading Project Management Offices (PMO) across Latin America, He has served in different multinationals as HSBC, TELUS International, and the United Nations; in this last experience, he was responsible for the Presidential Strategy Implementation in El Salvador.
Since 2014, he has been working as Regional Director of PMO and Business Development at OneLink, being responsible of the design and flawless execution for the company Strategy, generating value through the regional Project Portfolio Implementation, and Commercial- Business Development efforts across the region (6 countries – México, Colombia, Brazil, Guatemala, Nicaragua, El Salvador). Since 2018, he has co-led The Corporate Innovation and Digital Transformation Unit along with the CIO.
He holds a master’s degree in Finance, Business Administration and Innovation, and he is an expert in project rescue and recovery methodology. In addition, he has served as a lecturer and university professor since 2008 teaching classes in Strategy and Portfolio and Project Management, Business Development, Design Thinking and Neurosemantics conferences
In addition, he has represented several boards of educational institutions and NGOs dedicated to promoting knowledge sharing, entrepreneurial projects, and social assistance with the focus of helping communities in need.
The year 2021 has been a hugely rewarding year for OneLink’s EMPO. The team has been world-wide recognized with The Americas PMO of the Year Award by the PMO Global Alliance, an award that represents their approach as enablers of business success and drivers of strategy, always putting people first.
In 2021, the ContactCenterWorld Association recognized Luis Guardado with the Best Project Manager in the Americas award, for his hard work in delivering innovative technology and business improvement strategies that exceed client’s expectations at OneLink.
At the Customer Experience Summit 2021, organized by the Colombian BPO Association, OneLink’s EPMO was recognized as the Best #PMO in the Americas for its business case: “Enablers of Business Success and Promoters of Corporate Strategy” in the category of Best Internal Operation. This award celebrates the excellence of companies that improve and professionalize the business-customer relationship.
ABOUT PROJECT MANAGEMENT OFFICE HOURS SERIES
Project Management Office Hours is intended to provide Project Management professionals a place to drop in and discuss Success Stories, Best Practices, and Lessons Learned. Project Management Consultant Joy Gumz has shared with us, “Operations keep the lights on, strategy provides the light at the end of the tunnel, but project management is the train engine that moves the organization forward.”
Each of us has a unique story to tell, but collectively we share a message that organizations who embrace Project Management Best Practices perform better than those which don’t. Organizations which align Projects to Strategy perform better. Organizations with Engage Executive Sponsors deliver better results. Organizations which measure Project Management performance outperform those which don’t.
During our Project Management Office Hours, we hear directly from Industry leaders how to make an impact in our profession. How we, collectively, will Advance Project Management Best Practices, One Listener at a time!
ABOUT YOUR HOST
Joe Pusz started THE PMO SQUAD to bring real world PMO Leadership experience to the consulting space and to advocate for Project Management through his blog PMOJOE.com. The old saying is “Do what you love and you’ll never work a day in your life.” Following this mindset Joe left Corporate America in 2013 to start THE PMO SQUAD and work with fellow Natural Born Project Managers to advance Project Management Best Practices.
ABOUT OUR SPONSOR
THE PMO SQUAD focuses exclusively on PMO and Project Management consulting. Corporate America is full of Accidental Project Managers running projects who haven’t been trained to be PMs. To help solve this problem THE PMO SQUAD is on the Leading Edge with PMO As a Service. PMO As a Service allows our clients to focus on their respective core competencies while THE PMO SQUAD delivers Project Management expertise. Contact Joe at 678-591-7868. Follow The PMO Squad on LinkedIn, Twitter and Facebook.
Where do PMO Leaders go for Information, Learning, Networking and Services? The PMO Leader community has “Everything You Need to Become a Great PMO Leader”. One PMO World, One Community! Learn more about The PMO Leader – www.thepmoleader.com
