Building a Better Plumbing Future
During this episode of North Georgia Business Radio, host Phil Bonelli and co-host JD Mealor welcome Chris Griffin, owner of Mastercraft Plumbing, for an episode brimming with wisdom, wit, and—yes—some solid plumbing talk. Known for being “#1 in the #2 business,” Chris brings a fresh, business-centric approach to a traditionally hands-on trade, redefining what it means to offer customer service in the plumbing industry.
Mastercraft Plumbing has built a stellar reputation for reliability, professionalism, and care—from their office staff to their technicians. Chris shares how his team goes above and beyond, ensuring not just functional plumbing but an exceptional customer experience. From pre-visit technician photos to thoughtful job site behavior, every detail is designed to put clients at ease and leave them fully satisfied.
But what really sets Chris apart is his commitment to the future of the trades. Noticing a dire shortage of licensed plumbers, he launched the Trades Education Center, a 12-week, hands-on training program designed to take students from novice to apprentice level. With strong community support and industry backing from brands like Milwaukee and Oatey, the school is already placing students into meaningful careers.
Chris also sheds light on a rising trend: whole-home water filtration. He explains the importance of high-quality systems, debunks common misconceptions about municipal water safety, and emphasizes the risks of cheap overseas filters.
Throughout the episode, listeners will hear themes of servant leadership, the importance of local business relationships (with a shout-out to Cadence Bank), and why thoughtful customer service can be the difference between “just fixing the leak” and creating lifelong customers.
Whether you’re a homeowner, aspiring tradesperson, or just someone who values top-notch service, this episode is packed with practical advice and genuine inspiration.
Connect with Chris and the Mastercraft Team:
Website – Mastercraft Plumbing
Connect with Phil Bonelli:
https://www.facebook.com/Hopewell-Farms-GA-105614501707618/
https://www.instagram.com/hopewellfarmsga/
https://www.hopewellfarmsga.com/
Connect with Beau Henderson:
https://www.facebook.com/RichLifeAdvisors
https://www.facebook.com/NorthGARadioX
This Segment Is Brought To You By Our Amazing Sponsors
Hopewell Farms GA
Roundtable Advisors
RichLife Advisors
Cadence Bank
Highlights of the Show:
00:30 – 01:00
Phil introduces guest Chris Griffin and sets the tone for an energetic, dad-joke-filled episode.
02:36 – 03:04
Phil praises Mastercraft for stellar service on a personal property project—highlighting their professionalism and customer-first approach.
04:14 – 05:36
Chris discusses the problems with choosing the cheapest plumbing provider—and how Mastercraft often gets called back to fix their mistakes.
06:19 – 07:27
How Friday “pow-wows” and culture-building help the team stay connected and respectful across roles.
09:07 – 10:56
What “customer service” really means in plumbing—Chris walks through the entire journey, from phone call to follow-up.
14:18 – 15:12
Chris explains why building trust at every customer touchpoint is more important than just “fixing the leak.”
21:31 – 25:25
Chris unveils the Trades Education Center, addressing the plumber shortage and training a new generation hands-on.
26:47 – 28:52
Breaking down the path to becoming a licensed plumber in Georgia—and how Mastercraft helps students pursue that path.
32:19 – 35:01
The truth about water filtration: municipal water vs. real clean water, and why high-quality filters matter.
38:01 – 39:02
For well users: why testing is critical before choosing a filtration system, and what Mastercraft does to help.
40:12 – End
Final business takeaways: excellent service, forward-thinking trades education, and deep community ties.
