Navigating and Transforming Toxic Workplace Cultures E43
In a recent episode of the Culture Crush Business podcast hosted by Kindra Maples, Catherine Mattice, CEO of Civility Partners, and Danielle Pener, Principal Attorney at Alta Employment Law Workplace Investigations, collaborated to illuminate the intricate dynamics of tackling toxic workplace cultures.
Throughout their engaging dialogue, Catherine and Danielle explored the nuances of managing workplace culture, emphasizing the dual challenges of reactive responses to crises and proactive strategies for preventing them. They discussed the triggers prompting organizations to seek their expertise, ranging from public scandals to internal acknowledgments of systemic issues, underscoring the complexity of organizational dynamics.
Are you looking for a little more guidance in how to tackle improving culture in a toxic workplace? This is your episode to listen to!
Kindra Maples and her guests advocated for a comprehensive approach to workplace culture management, advocating for ethical leadership that prioritizes both employee well-being and organizational effectiveness.
Civility Partners is a strategic organizational development firm that collaborates with clients to foster positive work environments. Their array of services encompasses executive coaching, corporate training, and extensive culture change initiatives. They specialize in aiding organizations plagued by cultures of harassment, discrimination, and bullying to bolster employee engagement, refine performance management, enhance management effectiveness, and more.
Their dedication stems from a profound desire to alleviate the suffering experienced by countless individuals in the workplace. This genuine concern for employee well-being serves as the driving force behind their endeavors.
Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, a strategic organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500’s to small businesses across many industries.
Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning.
Catherine’s award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.”
Connect with Catherine on LinkedIn and follow Civility Partners on Facebook, X and Instagram.
Alta Employment Law is a workplace investigations law firm based in California with offices in San Francisco and San Diego. The attorneys conduct neutral third-party workplace investigations for companies of all sizes that need to meet their legal obligations to conduct prompt, thorough and independent workplace investigations into employee claims of harassment, discrimination, and other workplace misconduct.
The attorneys of Alta Employment Law are disciplined, detail-oriented and adaptive. They excel at defining and containing scope and maintaining clear lines of communication with clients. They are approachable and deeply committed to maintaining neutrality throughout the process. A key to their success is creating an environment in which each participant can be forthcoming in interviews. This allows them to achieve unmatched levels of quality in the evidence they gather.
With decades of experience in employment law, including years as in-house counsel, and more than a decade conducting investigations for companies of all sizes, the attorneys understand the hallmarks of excellent investigations. Clients can feel confident that their conclusions will always be well-reasoned and that the findings delivered will withstand scrutiny.
Danielle Pener has been practicing employment law for over two decades. In addition to working at both large and small law firms, she served as in-house employment law counsel at a Fortune 500 company and a Bay Area technology company.
In 2015, she founded Alta Employment Law to meet a growing need for workplace investigations and employment law advice and counsel, but quickly found that her passion lay in investigations. She loves being able to bring all of her experience, skills and talents to helping employees and employers navigate the complexities of the modern workplace.
Exclusive focus on investigations has allowed Danielle to refine her process such that she is able to efficiently and effectively gather relevant facts regardless of a client’s sector or size. She has investigated complaints in settings ranging from professional services to manufacturing, high tech to hospitality, at Fortune 100 companies, large and small privately-held companies, and nonprofit organizations. She also has a well-developed toolkit for managing complexities such as complaints that involve executives, witnesses represented by counsel, reluctant witnesses and situations involving multiple complainants.
Throughout her career, Danielle has been recognized for being thoughtful and meticulous. Clients appreciate her skillful management of the investigation process, and referring attorneys recommend her to their clients based on the excellent quality of her work.
Danielle is a member of the State Bar of California and the Association of Workplace Investigators (AWI). She is an AWI Certificate holder, leads AWI’s Workplace Investigation Basics seminars for those learning investigations, and has spoken at the AWI Annual Conference.
Danielle also holds inactive bar licenses in Missouri and Kansas. She graduated Phi Beta Kappa from Washington University in St. Louis, with a double major in Political Science and Women’s Studies, and was in the top 20% of her class at UC Davis School of Law.
Connect with Danielle on LinkedIn.
About Culture Crush
At Culture Crush, culture isn’t just a corporate buzzword. It’s a key factor that can either boost your company or lead to its failure.
We’re culture consultants, with a focus on leadership, appreciation, communication, processes, accessibility, mental health, diversity, inclusion, and creating a dynamic workplace.
As a growing company:
Culture Crush Business is your hub for company culture resources. With deep cultural insights and years of expertise, we evaluate your company’s needs and connect you with the precise resources to cultivate a thriving culture.
We work with CEOs, founders, HR Directors, or Culture Leaders of companies or teams, who value company culture and understand its impact on their business success.With Culture Crush you’ll learn how to transform your workplace into a place of unity, efficiency, and growth. Don’t just fix your company culture – transform it with Culture Crush Business.
On this podcast: We focus on everything surrounding businesses with good company culture. We will talk with company leaders to learn about real-life experiences, tips, and best practices for creating a healthy work environment where employees are finding joy and satisfaction in their work while also striving and growing within the company. We share the resources to help improve company culture and showcase them on the podcast with their tips and tricks for growing culture.
About the Host
Kindra Maples is spartan racer, past animal trainer, previous magician’s assistant, and has a weakness for Oreo cookie shakes. Her journey working with people actually started working with animals as a teenager (don’t worry we won’t go that far back for her bio).
She worked for over 15 years in the zoo industry working with animals and the public. Her passion of working with animals shifted into working with people in education, operations and leadership roles. From there her passion of leadership and helping people develop has continued to grow.
Then came the opportunity for leading the Culture Crush Business Podcast and she jumped on it. Leadership, growth, and strong company cultures are all areas that Kindra is interested in diving into further.
Thank you for our Sponsor!
This episode is sponsored by Gateway Bank, a community bank in Arizona that specializes in serving small businesses across the Valley and the country.
When you work with Gateway, you don’t have to call an 800 number for support, or submit your loan application and wait weeks or months for an answer. You get fast, personal service from a team who knows you and cares about you.
When Gateway was founded in 2007, the team had a vision of building a hometown bank that prioritizes people over profits. Over 15 years later, they’re proud to still be one of the highest-performing AND highest-rated community banks around.
Whether you need a loan or banking services for your business, Gateway is here to help. Visit gcbaz.com/culturecrush for details and a free consultation with bank President James Christensen.
All loans subject to approval. Member FDIC.
