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Mindy Colbert With Colbert Consulting

July 1, 2025 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Mindy Colbert With Colbert Consulting
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Mindy Colbert, Political Strategist and Senior Political Advisor is the Founder and CEO of Colbert Consulting, an Indiana-based firm specializing in fundraising, strategic government connections and business and political advisory services.

With over a decade of experience in the industry, she has earned a reputation as a powerhouse in political fundraising and strategic networking, having set fund raising records and worked on two presidential campaigns. Her expertise lies in forging vital relationships for her clients, enabling them to achieve what would typically take years in a fraction of the time.

Her journey into the political sphere was inspired by her upbringing in rural Indiana, where her father, a farmer, served as a county commissioner. A graduate of DePauw University with a degree in English writing, she has leveraged her storytelling abilities to excel in the competitive world of political fundraising and strategy.

Her career highlights include serving as a senior political advisor and fundraiser for Indiana’s Governor Eric Holcomb during his two terms, earning the highest honor a governor can bestow, the Sagamore of the Wabash and being recognized as one of Indianapolis’ Best and Brightest.

Under her leadership, Colbert Consulting has become a trusted resource for clients navigating the political landscape. She is a graduate of the Women’s Campaign School at Yale University and a graduate of the American Enterprise Institute Leadership Network. Mindy’s approach is rooted in authenticity and relationship-building, ensuring her clients connect with key donors, government officials and influential stakeholders.

She also plays a pivotal role in shaping community initiatives, including her advisory work with Purdue University on the development of its Indianapolis campus. Her memberships in organizations like the Republican Governor’s Association National Finance Committee and the NAWBO Indianapolis Chapter reflect her commitment to creating impactful opportunities for individuals and businesses alike.

She is one of the nation’s leading experts in the art of political fundraising, guiding businesses in building strong organizational foundations and helping individuals navigate the complexities of political engagement. Her life is grounded in the values of family, faith and community. A leader from a young age and a 4-H champion, Mindy served as an active member in Indiana 4-H.

A proud mother of two, she balances her career with nurturing the next generation, instilling in her children the same resilience and sense of purpose that has shaped her own path. Mindy enjoys traveling with her family to other countries to show her children the world.

Connect with Mindy on LinkedIn.

What You’ll Learn in This Episode

  • Why it’s important for business owners to understand what’s going on in the political landscape
  • What can business owners do to increase awareness of the government
  • How to build a non-profit from the ground up- “from idea to impact”

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor here. Another episode of High Velocity Radio, and this is going to be a good one. Today on the show, we have Mindy Colbert, and she is a Political Strategist, Senior Political Advisor, Founder and CEO of Colbert Consulting. Welcome.

Speaker3: Thank you so much for having me.

Lee Kantor: Well, I’m so excited to learn what you’re up to. Tell us about Colbert Consulting. How you serving folks?

Speaker3: Yeah, we are a consulting business that specializes in fundraising, business strategy, also speaking and coaching. And we do political fundraising as well as advising businesses on how to get plugged into the political world and form a strategic giving plan so that they can become more visible for their initiatives.

Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?

Speaker3: Yeah, well, I think that my background and my upbringing had a huge impact on how I ended up in the political world and being an entrepreneur. My dad is a corn and soybean farmer in rural central Indiana, and so I grew up watching him run the family business and very much be an entrepreneur in his own right. Very much a self-starter. And then he also ran for and was elected as county commissioner, served multiple terms there. And so I helped him on the campaign trail. This was when I was in grade school. So I helped him on the campaign trail. I went to meetings with him and really saw firsthand how the political environment worked and what public service looked like. And so I decided I wanted to be involved in politics somehow. Plan to go to law school and ended up turning that down to to start a job for the Indiana Chamber of Commerce, fundraising for their political action committee, which is what we call a PAC. And it turns out I had some skills that just really resonated with fundraising. And so a few years later, I kept getting inbound calls saying, would you fundraise for us? Would you fundraise for my campaign or organization? So I definitely saw there was a need in the marketplace and a void I could fill. So I decided to go ahead and start my own business in 2012. I started out part time and went full time in 2014, and haven’t looked back since. I’ve had the privilege of working on some presidential campaigns, congressional campaigns, and most recently was a senior political advisor and political fundraiser for Governor Eric Holcomb of Indiana. And when he served two terms, and at the end of his term, I was at a crossroads with my business thinking, do I continue doing what I’ve done all these years working on multiple campaigns, or do I expand? And so I ended up expanding into advising companies on on how to get engaged in the political world. And like I said, how to give strategically so that they could have their initiatives more visible.

Lee Kantor: So do you mind sharing a little bit about the why business leaders should invest kind of in the political ecosystem? Is there some like because most business people I know, at least they just are trying to run a business like the political stuff is kind of either background noise or things they’re trying to ignore on purpose. Why is it important for them to maybe lean into it a little bit?

Speaker3: Yeah. You know, it’s funny you say that because you’re absolutely right. I mean, 77% of Americans avoid talking about politics because they view it as divisive. And and so I think it’s important for us to unpack kind of what I mean, in the context of politics in this case. And so I see politics as the vehicle and the destination is, is government and legislation. And so usually the divisive piece, uh, tends to be the, the, the legislation. Right. What, what comes out of the process. And so, um, I always tell business owners, if you if you’ve waited until someone gets elected to office to then voice your opinion of, of how things are going to affect your industry or your own personal values as, as a business owner, um, you’ve arguably waited too late. And so it’s crucial to getting involved in, in the election of, of those people, um, so that you can get aligned early and understand early where that person’s coming from and also be able to voice your opinion. And, um, I always tell my clients, you know, politics, uh, it affects your business. It can actually grow your business. And it is a business itself. Many campaigns function just like a start up business. And so, um, those are three key reasons why you should want to get involved.

Lee Kantor: And for the a business leader who maybe has never gotten involved, is there some low hanging fruit? Is there kind of a way to ease into that world?

Speaker3: Yeah, absolutely. I mean, there’s a point of entry, um, no matter what your budget is. But. But I always tell folks, the first step is to find where you align. Um, Ronald Reagan once said, if someone agrees with you 80% of the time, that person is a friend, an ally, not a 20% traitor. And so, um, it’s going to be very hard to find anyone that you agree with 100% of the time. So I always advise folks to find where they align 80% of the time. Um, and then and then, um, go from there.

Lee Kantor: So what about like, if one, uh, party is kind of the, the majority today, you know, but it fluctuates over the years. Like, do you jump from party to party? Like what’s the kind of the ongoing strategy when it comes to, you know, choosing the right folks to kind of back?

Speaker3: Yeah, I mean, that’s that is, um, going to be based off of the entrepreneur and what their comfort level is. Um, I always say to folks who, who, who say to me, well, I’m not sure I want to give to so-and-so, um, Because I’m afraid of how it will affect my business. And I tell those folks, well, you aren’t afraid to promote your business, correct? And they’re like, no, absolutely not. I promote my business all the time. Well, um, your personal values align with your business, correct? And almost always our personal values are aligned with our business. And so I say to them, if you’re not afraid to align your personal values with your business, then why are you afraid to align your personal values with the democratic process that you know will ultimately affect your business? And so while this is not a one size fits all, um, type of a type of approach, it’s it’s very, um, sitting down and learning what is important to the business owner, what their objectives are, and then analyzing the climate in which in which their business resides. Um, there are some, some key points that that will be the guiding star regardless.

Lee Kantor: So once you kind of understand your true north, it’s you can kind of match up with the appropriate folks.

Speaker3: Yeah, 100%. And you know, like I said, the the politics affects your business. It grows your business. And it is a business. So to unpack that a little bit further, it affects your business because regardless of what your own, um, personal values are, who you may align with, more legislation that comes out of the political process by vis a vis, um, those elected into office, whether it’s regulation around the product you produce, whether it’s regulation around the service you provide, or maybe it’s even a change in tax climate, um, in which your business, um, um, conducts business. So regardless, it’s going to affect your business in, in some way, shape or form. And, um, then, you know, it can grow your business, which oftentimes people say, okay, well, how how could it grow my business? How is that possible? But what I say to them is, um, when you engage in the political process and you attend fundraisers because let’s face it, fundraising is the lifeblood of every campaign, and pretty much every campaign will have a gazillion fundraisers that you can attend, um, from large to small. And and so no matter what your budget is, you can be involved in that process. And what’s so great about that is, um, you will run into people there from all different verticals, all different industries, and I don’t really know of any other conference or or atmosphere where you can get access like that to, um, high level individuals from all different industries. And so these are all going to be like minded people who are vision driven, who are focused on collaboration and big ideas. And so no matter what vertical you’re in, um, it’s a great crowd to be a part of, um, to further your own business interests.

Lee Kantor: Now, you talk about fundraising and you’re talking specifically here around the campaign, uh, financing and things like that. Do you do work with associations and organizations that need to fundraise, like chambers of commerce. You mentioned that was an early part or part of your early career?

Speaker3: Yes, absolutely. And and so I’ve done virtually every type of organizational fundraising out there, every different category, political and nonprofit. And so, um, what’s really neat is there are some major differences between political fundraising and regular nonprofit fundraising. Um, but then there’s a lot of similarities. And so some of those differences are, um, I like to use the phrase runway, um, in political fundraising. The runway is very short. Um, you want to build capital very rapidly. Usually a campaign starts 12 to 18 months out from election day. And so you want to, um, raise a lot of capital quickly just so you can spend it down, because you have to spend your money to get your candidate’s message out and to get people to the polls. So you’re raising to deplete it. Then in the nonprofit world, usually that runway is much longer. You have a capital campaign and you are, um, building to a solicitation, and there’s a lot more leading up to it. And then once you are able to secure the gift, then, um, you’re also building coffers and you’re building for, for a much longer period of time. Uh, unlike a campaign where you want to deplete everything. So, um, those are some main differences, but but also the similarities around how to ask and, and, um, all of that are very much the same in both worlds.

Lee Kantor: Now, when we do a lot of work with associations like chambers of commerce and a variety of different associations. So this is um, maybe this is tangential to what you do, but from my understanding of like chambers of commerce, for example, they have advocacy is an important component. And there’s a political element to what they’re doing is the deliverable to their members. But the members that benefit maybe from the advocacy are these are the, you know, the the more enterprise level, larger organizations, the smaller kind of mom and pops that are part of a chamber of commerce, uh, the deliverable from the chamber standpoint back to them might be a little different than to the enterprise. Do you help kind of those kind of groups, uh, form a value proposition for each kind of, um, constituent?

Speaker3: Yeah. I mean, I do think that that what you’re referring to about the legislation that’s passed, I do think it benefits everyone or maybe not benefit, but impacts everyone, um, equally. And I think too, um, if you’re a smaller shop with, with maybe a smaller budget and you’re participating in the Chamber of Commerce, but but you want to participate in your own way as well. Um, there are various points of entry where, where you can make a direct connection with the campaign. It doesn’t necessarily have to be, um, through through the chamber or like, uh, entity. Um, you could walk door to door with the campaign and the candidate. You could make phone calls. You can volunteer. Um, being a part of that campaign apparatus is so important because, um, not only are you helping further that that candidate’s journey, but also, um, when when a candidate is, is looking to be briefed on a certain subject, um, nobody’s going to be an expert in everything, right? It’s just just impossible. And so if they’re doing debate prep or they’re, um, getting ready to do, um, an interview on a certain certain issue, then then they’ll probably want to be briefed, uh, in depth on a certain subject. And so when they’re looking for experts in a certain industry, um, they’re going to look first at the people that have helped their campaign, either financially or volunteering, because those are the people they know want to support them, want them to win, and they’re going to want to collaborate with those experts of industry to get their talking points and understand the issues at an even deeper level. And so, um, take for example, your, your, your mom and pop store example by getting in at the ground level of a campaign. Um, I’m sure small business issues will probably, depending on the, the, the type of race that’s, that’s at hand will come up. And so you’re, you’re in a prime position to, um, be called upon as an expert to say this is how this environment is affecting my business. This is what is working. Well, this is what we could really use some help on.

Lee Kantor: So you get kind of a seat at the table.

Speaker3: Absolutely.

Lee Kantor: So now, if you were to give advice for a nonprofit that maybe is building from kind of ground zero, how do you go from idea to impact?

Speaker3: Two different things. One, I think there are so many well-intended nonprofits out there. Um, I see it all the time and, and a lot of them are, are cash strapped. They are, I’m barely holding on because raising capital is difficult. There’s a lot of entities out there, and there’s a lot of breakthrough that needs to happen to get your message out. So first and foremost, if you’re looking at starting another nonprofit, um, I would look at who’s already in the space that aligns with you and look at where you can join ideas and join forces because, um, most likely someone that’s that’s already doing that, um, is is going to appreciate the collaboration rather than everybody trying to row in the same direction. Um, but but in different boats, so to speak. So, um, I think first of all, look at who else out there is, is aligning with what you want to do and already exist. And then secondly, um, what I found in my experience and, and this has been through, uh, the fundraising lane, but has really come together, um, on all different nonprofits. And that is authentic relationships. Um, part of why I have enjoyed the fundraising lane so much, and so many people come up to me and say, well, how did you get involved in that? Right. Um. The thought of asking for money for a living. Just. I think that sounds awful. And and to me, um, it’s all about hearing people’s story and, um, to to go back to my college days, I was an English writing major, and, um, my favorite type of writing that I did was profile work.

Speaker3: And profile work is where you sit down and you interview someone and you listen to their story and listen to their background. And I just really enjoyed that. And so, um, it really clicked with me one day of of why I enjoy the fundraising lane. Because, um, that’s what it’s been. I’ve been able to sit down with, with, with CEOs and thought leaders around the country and just hear their story of how they got to where they are. And, um, when you take out that transactional piece, when you take out that cold call mentality or sales mentality, and it’s just understanding why people are involved in the industry they’re in and how they got there, and make it much more about authentic relationships. It’s a lot easier, um, and more enjoyable to to get them on board for the common cause. And so I think when you’re putting a nonprofit together, it’s much the same. It don’t think about it as going out trying to sell something. Think of it as going out, trying to understand the void in the marketplace of of the nonprofit world and, and what people care about. And then they’re automatically going to come on board with you.

Lee Kantor: Is there a story you can share, maybe where a client came to you with help, or they needed help and and you helped them get to a new level? Uh, using the strategies and experiences you have, obviously don’t name the organization, but maybe share what their problem was and how you were able to help them.

Speaker3: Yeah. So there was, um, a company who, um, they, they did ambulance work and they, um, were dealing with some issues. Um, in in Texas. And so, um, they basically needed a way to, um, to flag some issues that were happening down there. And, um, there just wasn’t a good way for them to flag it. I mean, it could go through all the normal channels, but a lot of times those are sent to emails that that nobody ever sees. And so what happened was, um, I took the issue and I happened to know this is where the, the, the fundraising in connection world is, is so great because the world becomes very small. And, um, so it turns out that that person knew someone who knew someone in Texas. And so, um, we were able to connect the dots very quickly and, and get this person, um, connected to the folks in Texas that they need to get connected to. And as a result, many, many people were able to get their their health needs addressed that they weren’t getting addressed before.

Lee Kantor: So by being able to connect the dots and, and kind of tap into your network, they were able to benefit from your network directly because it accelerated the relationship building that they were able to do.

Speaker3: Yes. Yeah. And I mean, a lot of times this is about, um, you know, impacting the greater good, right? And, you know, I even remember, um, a long time ago when, um, uh, runways were shut down in, in, in Puerto Rico because of Hurricane Maria. And so, um, I remember getting a phone call of, um, you know, someone who just wanted to help. Right. And and we knew we want to get insulin there. There are people there that, that need their medications. And so, um, just being a part of a project to help get people medicine that they needed, um, that’s where, again, the world becomes very small. And, um, being a part of this network of, of highly influential individuals, um, there are a lot of needs out there that are being, um, served that maybe government can’t get to quickly enough. And so private industry steps in to to fill that void. And, um, it’s been really neat to see.

Lee Kantor: So who is your ideal client? What’s the ideal client profile look for you?

Speaker3: Yeah. So, um, it really spans, um, anyone from a startup business who doesn’t have any type of political apparatus, but they are looking to get involved all the way up to, um, very large businesses who, um, maybe have certain efforts, but they don’t necessarily have a strategic giving plan in place. They just kind of, um, go where the wind takes them. So, um, either type of company that in that regard and then also, um, specifically those who are looking to, um, have a bigger, bigger impact in Indiana. That’s definitely my sweet spot. But also, um, those, um, who might be looking for more visibility nationwide. And so, um, again, it’s not a one size fits all, but we can hop on a phone call and go through what kind of your, um, um, initiatives are and what you would like to accomplish and, um, can figure out if it does fit that kind of national profile, um, or is more individually state organized.

Lee Kantor: And if somebody wants to learn more, have a more substantive, uh, conversation with you or somebody on your team, what’s the website? What’s the best way to connect?

Speaker3: Yeah, absolutely. It’s Colbert Hyphen consulting.com. And go to the contact us section and fill that out.

Lee Kantor: And it’s Colbert Hyphen consulting.com. Correct. Well, Mindy, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Speaker3: Thank you for having me, Lee.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: Colbert Consulting, Mindy Colbert

Lisa Gillette With BIGSKY Coaching & Consulting

June 30, 2025 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Lisa Gillette With BIGSKY Coaching & Consulting
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Lisa Gillette is an equal pay activist and former sports television executive turned ICF-certified leadership coach. She works with women working in male-dominated fields, helping them navigate gender bias, negotiate top-tier compensation, and lead with confidence at the highest levels.

Host of the podcast “Grace, Grit, Getting It Done!” Lisa founded BIGSKY Coaching & Consulting to help women rise – all the way into the C-Suite.

Connect with Lisa on LinkedIn, Facebook, Instagram and Tiktok.

What You’ll Learn in This Episode

  • Her proudest achievement working in sports television
  • Why she decide to become a coach
  • Why does she focus on women working in male-dominated fields
  • Why did she create her training NEGOTIATE LIKE A LEADER

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor here. Another episode of High Velocity Radio, and this is going to be a good one. Today on the show, we have Lisa Gillette, who is with BIGSKY Coaching and Consulting. Welcome.

Lisa Gillette: Well, thanks for having me.

Lee Kantor: Well, I’m excited to learn what you’re up to. Please share a little bit about big Sky. How are you serving folks?

Lisa Gillette: So big Sky Coaching and Consulting is a company I started after I ran away from corporate America. I escaped and I called it big Sky because I believe when you can see the big picture, you’ll find the opportunity. So I’m a coach, I’m a certified coach, and I’m also an equal pay activist. So I work primarily with women who work in male dominated fields. I help them navigate the culture and negotiate fair pay.

Lee Kantor: So what were you doing in corporate America? It sounds like there might be some scar tissue around that.

Lisa Gillette: There’s always scar tissue. Come on. I was an executive in sports television for the last ten years of my 25 year career.

Lee Kantor: So you were in sports television, a male dominated field. Did you? Is this where the equal pay activism comes from?

Lisa Gillette: Well, actually, I would say it’s been there all along because I started my career in TV, in cable. And I’ll be honest, I did not negotiate my first job offer. I was so excited to have health insurance. I just said yes. But two years later, when a competitor came calling, you better believe I negotiated that offer. So yeah, it’s so it’s been part of the organic development of of my career. Yeah. To ask.

Lee Kantor: And now this is something that asking about pay is something that not everybody is comfortable with. And I think women are probably less comfortable than men when it comes to this. What made you comfortable to negotiate, even at your second opportunity?

Lisa Gillette: You know, I my father owned his own company, and so he was a great business mentor to me. And he shared with me this one statement. He said, no matter what they ask you, no matter what they tell you, when you finally get a number, always put a big smile on your face and say, I am so excited about this opportunity. But I have one question. Is there any upward movement in any of these numbers? And it works. Then you lean back and you stop talking. And as many of us know, we’re really uncomfortable with silence. We may be uncomfortable asking, but we’re super uncomfortable with silence. So it’s a great negotiating strategy to just see if you can get a little bit more.

Lee Kantor: Now, I had interviewed a woman executive coach a while ago, and she said something to me This was eye opening to me, but it’s probably not for you. She said that most women don’t negotiate. They do what you did in your very first job. They’d say thank you, and then they walk away where most men will push back and ask for something else.

Lisa Gillette: Well, that’s not really shown in the data, but I did hear 60% of all people feel really uncomfortable negotiating men and women. But something I read in Forbes, oh, this is a couple of years ago. Many men can come to a negotiation feeling like it’s a sports event. They’re going to play and they’re going to play hard. Many women feel that to negotiate is almost like a conflict. It’s like sitting in the dentist chair. You just sit there as still as you can. You wait for it to be over, and you walk out feeling like, oh my God, I got out of there. So, you know, to your point, a lot of people are uncomfortable. But one of the things that I really don’t believe is that it’s women’s fault that they don’t ask because women are asking, but they need to ask in a way where they I call it bringing the receipts. You’ve got to show your return to the bottom line. You’ve got to show how you contributed and helped the company reach its annual goals. Whether it’s a new job offer, you want to show how you did it in your last job or a current, you know, promotion and a title in your new role. You’ve got to bring the receipts and you’ve got to speak about it in a way. So it’s a conversation and you make it a win win for everybody. And I think those are the effective strategies that men and women both can use.

Lee Kantor: Now, when you made the transition from sports television to coaching, was that transition difficult or did you kind of organically leave in a way that you set yourself up for success as a coach?

Lisa Gillette: Well, what was really interesting is I was mentoring a lot when I was in corporate and the very first time that I actually mentored, and this was my big aha moment. I, um, I was at a breakfast meeting, an industry organization, and it was for women, and we were talking around the table about, hey, what are the biggest challenges and the biggest opportunities, I think. The I think the question was, what do you love about your job and what do you not like? And the woman across the table from me burst into tears. She started. She said, well, I my boss chose me and I was like, oh my God. And I jumped up. I ran to her. I put my arms around her and I said, oh, you’re not alone. And I thought for a minute I don’t recognize her. Does she work in my company? Because my boss shouts at me too. And so I realized at that point, okay, I need to figure out how to deal with difficult people. I need to figure out how to find out what people’s biggest pain point is, and understand how I can offer them a solution. And so that was one of the things that I’ve always had done, and especially when I, you know, I worked in two cable networks and one MSO before I got into sports.

Lisa Gillette: And they were not necessarily male dominated unless you went into master control. And then primarily the engineers were men. So by the time I got to sports, I had a really good idea of, okay, let me be a problem solver. I know there’s a way I can fix this, but I need to create buy in first. So one of the things I did I was especially in my last role, I pitched a lot of multi-million dollar projects, and they didn’t want to give me the money until I was able to convince them the ROI, the return on the investment by giving me, you know, $10 million. I was going to save them 20. And so that just sort of became how I started. I just realized I needed to coach. And quite honestly, Lea, when I left corporate, I bummed around. For two years, I traveled all over the world, and then my college roommate, God bless her, said Lisa. You always said you were going to go into coaching. What’s up with that girlfriend? It’s like, oh yeah, I did. And so I got certified and I realized what I’ve been doing all along was mentoring, not coaching. And so now I do both. So that that was the transition.

Lee Kantor: So how do you kind of delineate between mentoring and coaching.

Lisa Gillette: So that’s why I have coaching and consulting in my my company’s title mentoring is literally saying okay how did that work out for you. What would you do different next time? Let me give you a roadmap. I know this about your skills. Coaching is. How did that work out for you? What would you do different next time? What have you done in the past you might be able to use here to solve this problem? It’s all questioning.

Lee Kantor: So when you start providing kind of the roadmap or the here do these four things, that’s when it it’s no longer coaching.

Lisa Gillette: It’s mentoring. Yeah, that is mentoring.

Lee Kantor: And is that and is that different than consulting or is mentoring and consulting kind of similar.

Lisa Gillette: For what I do? I call it consulting, but it’s literally mentoring. And isn’t that what a consultant does? They come in, they assess the problems. They tell you, here’s what you really need to improve, here’s what you’re doing well. And if you want to get to that next level, here’s steps one, two, three, four.

Lee Kantor: Right. Well some of them do. You’re paying them to do it for you.

Lisa Gillette: Oh okay. Well that’s true but I would call that an independent contractor. So I think that’s just a difference in terms. But yeah, you could hire a consultant or a vendor to do what you need them to do to execute.

Lee Kantor: Now, sometimes when you’re working with your clients, are they looking for you to do some of the work or are they or I mean, you have to be clear upfront. That’s like, you’re going to have to do all this. I’m going to make recommendations, but ultimately it’s your life and your choices.

Lisa Gillette: So I’m a member in good standing and I want to keep it that way with the ICF, the International Coaching Federation. And they have a very clear protocol about what coaching is and is not. And so coaching really is very simply asking the empowering questions that allow the client to get a deeper perspective. Just come up one step, one step on the track, one step on the ladder, get a wider view and then understand, oh, I am good at XYZ or I’m not good at x, y, z. So I need to hire a team who is because that’s not my strength just to get that deeper perspective. So there’s a very I just got a client yesterday and we had exactly this conversation. And the first thing I always ask, what’s your experience of coaching. And from that it will lead me to either explain more or less depending on what they know.

Lee Kantor: Are most people nowadays kind of have. Have they had coaching experience or they’ve heard of coach? I’m sure everyone’s heard of coaching at this point, but have they actually been coached at some point?

Lisa Gillette: Well, I would say it’s about 50 over 50 with my clients. Um, I know that when I was working in corporate, the worst thing that could happen to you as an executive was to be assigned a coach, because that meant that you weren’t performing. And it also gave the company reason to at some point say, hey, we tried to help you. You’re just not executing. We’re not going to pick up your contract. And that’s why I really don’t work in the corporate domain, because what I really want to do is offer people coaching support so they can make the choice about, should they go work someplace else? I’m not going to drive that train. They need to. How comfortable do they feel negotiating? One of the things that I did recently was I created a negotiating framework with an online course with a playbook that’s full of strategies. And so for people who don’t necessarily want coaching, they want to learn the step by step framework to negotiate top dollar. I’ve got an online course for them. So everybody’s different. Everybody has different needs. I do have a coaching protocol that I use. And literally it is how to earn trust. So simple. How to gain respect, how to get recognized and how to ask so that you’re rewarded. And I take everybody through that. But everybody is at different places in that protocol. So it’s a very individualistic kind of coaching I do with each individual client.

Lee Kantor: Or most of your clients, kind of high level executives that are looking for more. Or are they kind of more at the earlier stage in their career and they’re aspiring to be that high level executive?

Lisa Gillette: So I have a group coaching program for people who are, you know, managers or directors. And then the prime primarily my clients are more senior and many of them are thinking, do I leave and start my own business because I’m you may have heard of the leaky leadership ladder. Boy, can I get all those L’s out. Um, many women and some men get to that role. Where I got to. I was right underneath the C-suite, and I looked at everybody in the offices, and I was like, I don’t see any skirts there. Everybody is Richard or David or Michael. And that’s when I was like, okay, time to take my coat, say goodbye and leave. So I do have some clients that are at that place. I have many clients who are trying to get from that VP to that SVP rule. I can think of three right now that I’m working with, but I do group coaching with more junior women.

Lee Kantor: Is there anything you’ve noticed is a thread that kind of, ah, signals that maybe a woman is going to be successful in their career and get to those highest levels when it comes to maybe playing sports as when they were young. Oh yeah.

Lisa Gillette: Oh, yes. That’s. You’ve done your research, haven’t you? I bet you have. Yeah. Because it teaches you how to play on a team. And what’s that expression? Boy, I heard this the first time I started managing. There’s no iron team, and you need to learn how to work with others. And that’s the thing. You’re not going to work with people who you would choose as friends. And so you have to be able to work with all sorts of different people and get the job done. So yeah, that’s one criteria. I think another criteria for women who can succeed in a male dominated field is that they’re able to shake off what I call male pattern misbehavior. There can be a lot of testing. Um, pretty early on in my career, I had the great fortune to build up three post-production facilities. And I remember the first meeting I was in with some vendors I had. I was a director at the time. I had my manager with me who happened to be a man. And every single question was directed towards him. So I just sat there and I smiled. And then at the end of the conversation, they looked at him and they said, well, are we going to sign this deal or not? And he said, you need to talk to my boss. And he pointed to me, and the expressions on the faces were priceless. Now they did not end up winning the job, but not because of that. So I think women who are able to just kind of go, okay, it’s game on, let’s go. I can handle this. I’m not a fragile little flower. And you do kind of have to have that mentality to succeed in a man’s world.

Lee Kantor: And when you’re working with these women leaders, is there something that they’re doing that is kind of self-sabotaging in your mind? Or is it something that they just didn’t learn it like? What do you think is is what’s holding them back?

Lisa Gillette: Well, I mean, can you define holding them back, not getting into the C-suite? Is that what you mean by.

Lee Kantor: Well, it’s they’re not getting to where they’d like to go. I don’t want to say something stopping them, but they obviously, if they’re hiring a coach, they want something else than what they have.

Lisa Gillette: They want another opinion and they want some expert support. And I would say one of the biggest things that holds women back is that idea that, um, do your work, keep quiet, you will be recognized and you will be rewarded. And that might work in school. But in the corporate environment, if you cannot speak to the talent, the expertise, the experience you bring to the table, no one else can or will do that for you. So many women feel very uncomfortable talking about their accomplishments. And one of the things I coach around is how to authentically speak to your past accomplishments by quantifying it, not just. I led a team of 48 people. Okay, great. You’ve had management experience. Doesn’t mean you’re a good manager. I led a team of 48 people. That was we were actually able to reach our quota every year. In fact, sometimes we reach beyond it. We achieve beyond it. We were continually successful. We had a great retention rate, we had late turnover, and we were one of the most productive divisions that everybody wanted to work with. See how I just quantified that kind of talking off the top of my head? Women feel uncomfortable doing that.

Lee Kantor: And and you have to remind your boss or your or your client of what you’re doing. Otherwise, sometimes they just take it for granted.

Lisa Gillette: Well, they just if there’s no problem, they’re not they’re going to go, okay, everything’s running fine and they’re not going to know the details. You are exactly right. Exactly right. And that can happen in a general reminder. Um, one of the things that, um, I always share with my client is, oh, you got a new boss or you got a new job. So if you had someone new working for you, what would you want them to ask you? And they normally say things like, well, do I want an email or a text or a phone call? And I say, great. How do you want them to communicate with you? So then I respond by saying, how important would it be for you to have that conversation with your boss and ask them how they want you to communicate with them? That’s the coaching protocol, right?

Lee Kantor: Mhm.

Lisa Gillette: So that I think is something that is super important for any woman is to be able to ask, to be able to communicate. And I provide a lot of what I call customizable scripts. So if you’re going to have that difficult conversation. What’s the best way to do it is to say you, you know, the other person, you say you seem to be upset or you seem to have an issue, I can I help you with this? We can figure this out together. So you immediately take the focus to the other person who’s you do. This is a coaching tool. Acknowledge and validate. Anyone in your situation who had just lost their best team member, of course, would be wondering how they’re going to replace them. That’s a legitimate response. How can I help you with that? Can I recommend some people who might be able you could hire. We can figure this out together. So that’s a really simple script that I provide. And that’s one of the things I do that I think is a little bit different than many coaches is I provide scripts that can be customized once we’ve identified what the initial obstacle is. Then I’ve got a script to navigate around that, and that’s because I had to do that. So it’s all based in past experience.

Lee Kantor: And it’s based on these are things that are going to happen in a lot of cases. So be ready for them and you can prepare ahead of time. Is it reminds me of a story my wife was doing, uh, annual review. She she worked in corporate for a long time, and she’d have an annual review. And then the first time she had an annual review kind of took her. I mean, not that it should, but it took her by surprise, and she was like, trying to remember all the stuff. And then from that point forward, she just made a folder. So whenever something happened, she just put it in the folder so that she had the receipts. Like you said at the end, she was ready. So then the annual review took her just a few minutes because she was just going through the folder that had all the receipts.

Lisa Gillette: Exactly. That’s exactly right. I call it logging your wins, because we know that the human brain, let’s face it, the human brain is not to think, create or ideate. The major reason we have brains is to keep our bodies safe, right? There’s so much that goes on in our brain behind our conscious thought. So the brain is trained to remember the bad stuff instead of the good stuff, which is why it’s critical to keep a log of wins. I help the company, uh, close this deal. I help the company reach their annual quota. Um, you know, the president of the company said. Great job on that presentation. Write it all down. Yeah. Yeah. Your wife learned very quickly. Is she coaching now?

Lee Kantor: Uh, she’s not coaching now, but she’s, uh. I mean, when she told me she was doing that. I’m like, everybody should do that. Like that.

Lisa Gillette: Exactly.

Lee Kantor: It takes all the stress out of it because it’s like you said. And there’s also a recency bias where you only remember what just happened. You know, in the last month you don’t remember ten months ago.

Lisa Gillette: Exactly. Like what did you do for me today? I’m forgetting what you did for me yesterday. Absolutely. Absolutely.

Lee Kantor: So, um, who is that ideal client for you right now? Is it somebody that is kind of needs to negotiate? Is that kind of the point of entry? A lot of folks have when it comes when they’re coming to you because they’re in that. I gotta triage this because I don’t know, I don’t want to miss out an opportunity, so I want to negotiate properly.

Lisa Gillette: Um, I do a lot of that in my group coaching with younger women. Um, that is, I would say, the big sell. I don’t know how to start the conversation. I don’t know what to say. I feel uncomfortable saying it. Um, one of the things that I love that you said about your wife is log your wins. That’s one of the things I do in my online course, which is, you know, what are the steps to prepare? How do you do the research? Formal and informal. Um, one of the things that I think many people forget, and it’s so important is if I would say to you, Lee, I know you’re an expert in radio broadcast. I know you know how to interview. Could you give me some pointers? You’re immediately going to go to me, Lisa. Of course. I’d love to help you. So when you have to negotiate a salary, you want to have your data. You want to have your formal data. And there’s so many websites right now out there that list salary ranges. And what’s happened now in the last ten years is most job descriptions will list a salary range. That wasn’t the case so much when I was working in corporate. You really had to ask and dig. But if I wanted to go talk to a male counterpart and say to him, Bob, I don’t know why I use Bob, it just pops up. Bob, you know, Bob, I you’re really good at your job, and I know you know this industry. If I was looking at this title with this number of years of experience, do you think a range from X to Y would be fair.

Lisa Gillette: Or is that below market? Now Bob is going to go. Oh, she thinks I’m an expert. I’m going to share my opinion. And so that is a great way to do informal research. And I tell all my clients who are negotiating. You have to go talk to your male counterparts to get the real deal. I mean, here there was a study done well, maybe five years ago, I don’t. I think Pew might have done that Pew Research. I’m not sure. Don’t quote me on that. But they found out that most recruiters today working in corporate America always go a little bit higher with the salary for women versus men, for the very thing you said, because most women don’t negotiate. Now, the research says 60% of men and women don’t. But look at the cultural norm, the societal expectation. Women don’t ask. Women are supposed to be there to help. They’re not supposed to be there to execute there. They don’t ask if recruiters are thinking, well, I better give that woman like another 2000 Thousand, in the salary total because she’s not going to ask. Then you’ve got to come in with your research when you do ask. Because one thing I tell my clients, if you don’t ask, the answer is always no. So be prepared. Do your research. Have your numbers. Have your receipts. Have those quantifiable contributions to the bottom line. Document it and bring it all in. And then make the conversation a win win.

Lee Kantor: So if somebody wants to learn more, have a more substantive conversation with you. What is the best way to connect is that. Do you have a website? Is it through LinkedIn?

Lisa Gillette: Do you have a website? And I am on LinkedIn. So I would say one really easy way to reach me is big sky. Big sky dot. I had to get a vanity URL and a vanity email. Big Sky is my website. There’s a bunch of free stuff there, and there’s also some other stuff that if you want to spend just a little bit of money, there’s a strategies playbook. There’s also information about my online course. And you could also reach out to me on my email, which is Lisa Lisa at Big Sky Dot coach. I use the phrase big sky for my company because when you see the big picture, you find the opportunities. So Lisa at Big Sky Coach or Big Sky coach, that’s the website and you can contact me either way.

Lee Kantor: Good stuff. Well Lisa, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Lisa Gillette: Well, thank you, Lee, for this opportunity. I really appreciate it.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: BIGSKY Coaching & Consulting, Lisa Gillette

Jennifer Whitcomb With The Trillium Group

June 30, 2025 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Jennifer Whitcomb With The Trillium Group
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Jennifer Whitcomb, Principal of The Trillium Group is a seasoned leadership and executive coach with over 25 years of experience working with leaders across five continents. Renowned for her ability to help leaders navigate complex challenges, she partners with clients to enhance their presence, clarify their vision, and create actionable strategies for growth and success.

Her coaching philosophy centers on the belief that leadership development is an ongoing journey. She specializes in helping leaders unlock their full potential by fostering self-awareness, resilience, and authentic communication. Through a customized, results-oriented approach, Jennifer empowers clients to identify obstacles, leverage their strengths, and achieve their most ambitious goals.

Her coaching process is collaborative and tailored, providing a confidential space for leaders to gain new perspectives, broaden their skills, and receive honest, supportive feedback. Jennifer is known for her warmth, integrity, and practical wisdom, helping clients move forward with clarity and confidence.

She is a former Director and faculty member of the Leadership Coaching Certificate Program and Organization Development Program at Georgetown University. As one of only 4% of coaches worldwide to achieve the Master Coach Certification, Jennifer is recognized for her commitment to excellence in the coaching profession.

Outside of her coaching work, she enjoys making award-winning jam and playing pickleball.

Connect with Jennifer on LinkedIn.

What You’ll Learn in This Episode

  • When to consider working with an executive coach
  • How to choose an executive coach
  • What are the advantages of working with a coach

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor here. Another episode of High Velocity Radio in. This is going to be a good one. Today on the show we have Jennifer Whitcomb and she is with the Trillium Group. Welcome.

Jennifer Whitcomb: Thank you. We appreciate to be here.

Lee Kantor: Well, I am so excited to learn what you’re up to. Tell us about the Trillium Group. How are you serving folks?

Jennifer Whitcomb: Yeah, so I work with people now for over 30 years and primarily in leadership development, and most of my work now is one on one. I tend to work with senior level executives to help them with whatever they may be faced with at the time and, and to be more successful so they can put their best step forward.

Lee Kantor: Now, when you’re working with a senior level executive in this type of executive coaching is that usually because that individual raised their hand and said, hey, Jennifer, I’m interested, or is it something that organizations now are just saying, you know what, we have to put our leadership team, you know, we’re going to pair them with coaches to get the most out of them.

Jennifer Whitcomb: Yes. I think that’s a great question, Lee, because I swear, like it. It happens in all kinds of ways. Like primarily my client is the organization and sometimes there’s a succession plan going on. And so people are being tapped to be the next leader of their area or another area. And then they may say, hey, it might be helpful for you to work with a coach to help you prepare for that. And other times people say, hey, I’m, I would love to work with a coach. Can you please find one for me? So I just doing some work now with somebody who just selected me to work with her and she volunteered. She said, hey, I, I really feel I’m at a place right now. I’m dealing with a particular challenge and I want a coach to help me with that. So all kinds of ways people come and it may be part of a an existing leadership development program, and they’ve got a pool of coaches that they want to use to support that that effort.

Lee Kantor: Mhm. Now when you’re working with a person coming from one of those two ways, is there a different way you approach that or is it kind of the same from your lens?

Jennifer Whitcomb: I would say it’s the same. I mean the the client is of course my organization and my client is also the client themselves. Right. So I want to make sure that that everybody gets the results that they’re looking for. And often the organization wants a particular result and then the individual may want a result. And so I look at how do I bring those two together so that everybody’s happy.

Lee Kantor: So is that that to me is where it could possibly get tricky, because how about after talking with the, you know, the the client, not the organization, but the, the executive, the they realize maybe I shouldn’t be here in this organization like that. That’s kind of the outcome.

Jennifer Whitcomb: That that, um, that often comes up. Right. Because it may be, especially if they raise their hand to say, well, I want to work with somebody. And usually as part of the process, I will ask the organizational client if I’m to work with this person, what happens if that person decides that they do want to leave the organization? And it sometimes happens because people beget more self-awareness, they start learning more about themselves. They get clarity about what their values are. They start questioning things. Am I in the right role? Am I in the right job? Is this the place for me? All of those things. Right. So and I think it’s, it’s part of for me when I’m doing my contracting to make sure that I ask that question. And, and if they say no, well then that’s not the client for me. Right. So yeah.

Lee Kantor: Right. So you address that upfront because that is a possible outcome that, you know, from dealing with these type of people that, that that could happen. Um, yeah. And you have to be the you’re kind of advocating for that, that executive. Not necessarily the organization might be your client, but you can’t just not talk about things.

Jennifer Whitcomb: Right? Right. And and then it becomes a bit of a conflict of interest. Right. So you’ve got to be very careful about like, so who is the client. Right. And I think most of the time it is the organization. And when people say, well, I do want to make a a career change, then I’ll say, well, like I’m probably not the one for you, right? So it just it just depends, right? It just depends, you know, what’s the level of clarity and agreement with everybody before we even get started?

Lee Kantor: Right. And then it’s important to be transparent for all of the parties so they understand that they can comfortably share something with you.

Jennifer Whitcomb: Yes.

Lee Kantor: Right. Because that that’s a that’s one of the key components of coaching, right, is to to be able to be vulnerable and share these things that maybe you wouldn’t or you are kind of struggling with.

Jennifer Whitcomb: Exactly, exactly. And so and I want to create that environment where somebody can feel that way too. Right. So and sometimes the organization is quite happy to say, yes, you know, it’s totally fine if, if you talk about that because either the position is going away anyway or it might be ready for that person to make a move. So they’re quite supportive of that. And it’s just good to know that up front.

Lee Kantor: Yeah I mean I think that in order to really serve everybody, you have to have that level of transparency and authenticity in order to, um, you know, create the best outcome for everybody because the organization, it’s good for them to know that, oh, this person’s got one foot out the door. I’d rather know that today than in six months after I’m investing all this time into them.

Jennifer Whitcomb: Yes. And money. So. And then you know and I’ll, I’ll sometimes suggest like if the organization is great with it, fine. And if the organization is not, I say, well, that’d be something you want to do on your own. Right. Find a nice career coach for you to work with.

Lee Kantor: Right. Well, I mean, so what’s your backstory? How’d you get involved in this line of work?

Jennifer Whitcomb: Well, I was, um, I was doing a some different work, and I’d always had a background in training and development and working with teams, and, um, I noticed that a lot of my colleagues were were moving over to coaching, and I’ve always enjoyed working one on one with people. And I was informally doing that as part of when organizations would work with me around their team. I’d interview the leader, and sometimes that would be where I would start is to work with the leader first before bringing it out to the team. Um, because sometimes I would do some assessment and talk to people, and I would get information about the leader that I would give to the leader because they’d ask for it. And I said, well, I’m wondering if you and I should start working together.

Lee Kantor: You might have some blind spots.

Jennifer Whitcomb: What’s your level of openness around that?

Jennifer Whitcomb: So. So, so often we would and then I think, you know, the field of coaching was, was just getting going. And I thought, I think it’s time for me to start, you know, learning more and getting trained as a coach. So so that was it. And then, um, I had run Georgetown’s Organization Development Certificate program at one point, as well as running my consulting practice. And then, um. And then I thought, huh? So then there was a coach, a leadership coaching program, and then I ran that program. And so I got to see all my colleagues again in that program. So it was all very interesting how we, a lot of us made that transition.

Lee Kantor: Mhm. Now are you seeing more and more organizations, um, embracing coaching as just part of this is just part of how we do business now that we provide coaching for at least the leaders. And hopefully in my dream of dreams, it’ll trickle down to all of the employees. But is it at least getting comfortable as just kind of a a? It’s not a nice to have anymore. It’s a must have.

Jennifer Whitcomb: Yeah, I think it’s really changed and I think it’s continuing to change and evolve. So when I first started getting involved in coaching, I think a lot of people weren’t really sure who it was, a specially the potential recipient of coaching. They thought, oh my gosh, I’ve done something wrong, right?

Lee Kantor: Like fix Bob. Like that’s why, you know, you’re exactly.

Jennifer Whitcomb: And I mean, there still is some coaching out there. That is what I call more on the on the performance side or something’s not working and we’ve got to fix it. And um, and, and yet I would say that has changed quite a bit, where people are realizing that more and more people in the world have had coaches, especially some famous people like Oprah and, and, and, and Bill gates and and.

Lee Kantor: And every professional athlete.

Jennifer Whitcomb: Yes. And professional.

Jennifer Whitcomb: Athletes. And so I think it’s it’s becoming interesting. And I hear the word coach used for so many different things, like a wellness coach, a health coach, a fitness coach, which is, you know, you’ve heard that before, but I think the word coach is being added to lots of different things. Nutrition coach. So, um, so I think it’s just becoming just a very more, um, more common these days.

Lee Kantor: Mhm. Right. There’s no. I mean, I wouldn’t think there’s a stigma anymore about coaching. Um, maybe at one point, like you said early on it would be like, why do I need a coach? You know, I’m fine.

Jennifer Whitcomb: But yes. And in one organization I work with, it was it was viewed so positively. Where. And this is when I was doing a lot of in-person meetings, and I’d be walking down the hall with somebody and they’d say, hey, meet Jen. She’s my coach.

Lee Kantor: Right. They’d be bragging about it. It was a status symbol.

Jennifer Whitcomb: I’m proud that they got selected to that one. Right. It was a Betty right now.

Lee Kantor: Um, when a person’s choosing a coach, is there kind of some do’s and don’ts that you found over the years that, okay, this is going to probably Be a good fit. If if this. If these things happen in this manner.

Jennifer Whitcomb: Yeah. And I think it’s about, you know, what’s the right time to have a coach. Like I think like in, in one, 1 or 2 cases, I probably didn’t ask enough about just what their capacity was to be able to build this into their schedule. Right? So I usually work with people like a couple of times a month, 2 or 3 times if I can like, or within 2 to 3 weeks. And um, and some people, especially if they’ve got like a really busy schedule with travel and if they’re an exec that’s flying all over the place and it’s just it, or they’re in the middle of a merger and acquisition or something, it may not be the right time. Right? Um, or they’ve just got too much going on. So that’s one thing that I really ascertain, you know, this is an investment in you. And, um, and there’s some things that, you know, I want to make sure that this is the right time for for you to take this on. Because even though, like, I’m very sensitive to people being being very busy not to sort of have a lot of extra things between the times that we meet. But I think that’s important, and I think really getting clarity about what’s bringing them the coaching and is coaching the right answer for them, because maybe there’s something else that would be better, right? Um, and I think as they’re choosing a coach to really hopefully have a selection of people that choose from. So in my firm, I, I usually have like a handful or like six people that clients can choose from as to who they could work with. And then they usually interview a handful of people just to see is there the right fit? Is that person going to give me the best type of support I want or the best challenge that I want? Um, and I think for me, I’m a little bit biased. Lee. Is that. Um, I, I hope they choose a coach that has been trained to be a coach. So, yeah.

Lee Kantor: Now, you mentioned the time aspect of this, and I think that that brings up an important part of coaching, that the coaching experience is not just the 30 minutes or hour you spend with the coach. Right. There’s going to be pre-work homework, and it’s going to open up kind of cans of worms that get people thinking. So it’s not, oh, I can just knock this out and like boom, boom, boom, I have my session and then I’m done. And I don’t have to think about it for two weeks.

Jennifer Whitcomb: Yes, I think that’s, I think that that sometimes that people don’t realize and and it’s not that it’s a lot, but it’s, it is something to think about. Can they have the focus to dedicate this time to. Write. Can this become a priority? And and it may be where like between the times that we meet, I might have somebody reflect on something or they may or we come up with that together. And usually I’ll ask, so between now and the next time we meet. What’s something that you think that you can, you can work on to help move the needle forward to your goal that you want to achieve here? What might be one small thing, right. And they’ll say, well, can you send me a short article or I’ll, I’ll, I’ll try this on. And sometimes it’s if it’s a behavioral thing then, you know, where can they have a little bit of practice. Because there needs to be enough time between when we meet for them to try some new behaviors on, try new things. Um, so there’s someone I’m working with now that, um, he’s his, um, his stress is leaking, put it that way. So, um, and so, you know, so between now and the next time we meet, he’s really working on on just his engagement with people and having some practice with that. And one of his colleagues will give him some feedback on how that’s working. Right.

Lee Kantor: Right. But but he has to actually do it like it doesn’t work. Right. It doesn’t do that right. It doesn’t serve a purpose. Like, yeah, I should do that. And then you meet in two weeks and they’re like, yeah, I should have really done that like that. Yeah. Nobody is benefiting from that.

Jennifer Whitcomb: And I think the funny thing, Lee is, is like like I hold people accountable. And that’s part of being a coach. It’s it’s just not a nice conversation. It’s it’s just like, so when we check in next time I’m going to ask you.

Lee Kantor: Right.

Jennifer Whitcomb: And the we really are working on getting from A to B here.

Lee Kantor: Right. And the right answer isn’t yeah I heard you. It’s I did something, you know, something an action actually took place.

Jennifer Whitcomb: And folks I’ve been working with a while for a while ago okay I now I am now going to report to you what I’ve done. And I feel like you’re my probation officer. I said I’m.

Jennifer Whitcomb: Not.

Jennifer Whitcomb: I just am invested in you getting to where you want to be.

Lee Kantor: And. And they’re the ones who came up with the thing they wanted. You know, they they are the ones who have that objective. You didn’t make it up like it’s their objective.

Jennifer Whitcomb: It’s all about them. Yeah. So I have a good laugh, right? Yeah. It’s good.

Lee Kantor: Now, are you finding that young people are. I don’t want to say demanding, but it just are asking for coaching of some kind. Because I feel that young people are very attuned to their mental health. They’re attuned to, you know, wanting to, you know, be their best selves. And if an organization can really provide this type of leadership, it can really help themselves in terms of retention and, um, even recruiting new, new, uh, employees if they can, you know, serve their existing clients through something like coaching.

Jennifer Whitcomb: Yes. No, I totally agree. And because I, because I finally like I work with a lot of folks who are more at the at the, at the.

Lee Kantor: Right, probably at the top end of the organization.

Jennifer Whitcomb: And I, I often think like, like. And I do think now coaching is becoming much more available to, to employees, which is great because I think if they can learn some practices that, let’s say, help them manage their stress. Right. If if they do get stress or manage their priorities or whatever it is, because, I mean, I work with somebody recently, for example, who she was so exhausted. Right. And and I think it was because she wasn’t really clear on what her priorities were. I’m not sure where the alignment was with her boss. Right. On what she should focus in on. So I tuned in on that. I said, well, that may be a place to look at. Right. Um, and let’s have a look at your calendar. Right. So just even things like that. But I think to know some of this before you get too far along in your career is so helpful, right?

Lee Kantor: Yeah, I agree, I think that, um, I think organizations are missing out by not kind of democratizing coaching and bringing it to all levels, because I think young people are so hungry for this. And and, you know, I would hate for them their first experience with coaching. Be some AI chat bot.

Jennifer Whitcomb: Exactly. Which is what’s happening in some places. Right?

Lee Kantor: Right.

Jennifer Whitcomb: So I think just.

Jennifer Whitcomb: I think just to help them, if it’s it really sometimes it’s about self-awareness. Like what are you noticing about yourself about like when you’re your best self and what helps you get there.

Lee Kantor: Right, right. I mean and if you can picture your best self and then have the realization of where you’re at and see that gap, and then have somebody that’s kind of with fresh eyes looking at your situation that can ask you questions that help you kind of shrink that gap. I think everybody wins when that occurs.

Jennifer Whitcomb: Yes, I totally agree, I totally agree.

Jennifer Whitcomb: Um.

Jennifer Whitcomb: Yes. I think it’s becoming more available and I hope that continues. And like you say, just to have a real person as well.

Lee Kantor: Right. I think that that’s critical, I think. I think organizations are going to be making a mistake if they think like, oh, there’s an AI, you know, coach chatbot that we’re going to give to everybody. And we they’re we’ve done it coaching for everybody. And I think.

Jennifer Whitcomb: There’s and I think it’s just there’s just even like nuances about, you know, when somebody gets really quiet for a moment or you hear some emotion in, in their voice, um, or if you’re even in a on a camera to see something in their face, like it’s picking up those cues that I don’t think the AI bought. Will.

Lee Kantor: Right. I mean, how much of communication is nonverbal? I mean.

Jennifer Whitcomb: Yeah, exactly. 80% or something. Right.

Lee Kantor: So it’s we’re just going to ignore that and think we’ve solved the problem. I mean, that’s ridiculous.

Jennifer Whitcomb: And I and I sometimes think it’s what people don’t say. Right.

Lee Kantor: Right. Exactly.

Jennifer Whitcomb: And I’ll say, huh? You got really quiet there. What’s going on?

Jennifer Whitcomb: And they go, oh, you’re always, I guess, my job. I’m sorry.

Lee Kantor: I pay attention, that’s what. That’s why you hired me. I’m. I’m actually listening to what you’re saying. I’m. I’m not going to let you just blow by that. Sorry.

Jennifer Whitcomb: Right.

Jennifer Whitcomb: Yes. Uh huh.

Lee Kantor: Well, this must be such a rewarding work for you.

Jennifer Whitcomb: I really, really love it. I I’ve been doing this for a long time, and I still really enjoy it. And, um, and I just get very excited when I get a new client and I think, great, it’s time to start, you know, something new. Somebody’s got some new goals and and they’re excited and engaged, and they want to work with somebody to help them be their best self. Right?

Lee Kantor: Yeah. And and you get to see kind of the result too. It’s it’s not like some people just do a job and then they never know what happens next. I mean you’re kind of living it with them. Mhm.

Jennifer Whitcomb: Yeah. So true.

Lee Kantor: So who is the ideal client for Trillium.

Jennifer Whitcomb: Oh I think somebody for me anyway is um a senior level leader who is interested in improving themselves. They want to be a better leader perhaps. Or perhaps they’ve got like a juicy challenge or something’s going on that they want help with and that they’re open to coaching. I think that’s the key thing.

Lee Kantor: Is it is there is there something that’s happening that’s kind of like a if this is happening, you might want to consider coaching. Is there like is there kind of signs or signals or breadcrumbs for you that say, you know what, we I get a lot of my clients when this is happening and maybe they are to open their mind to coaching at that point.

Jennifer Whitcomb: Yeah. I think just um, it’s it’s often when just like, you know, I’ve got this challenge going on. Um, I worked with somebody, um, for example, recently who, um, she was new in her role, and the team had been there for quite some time, and she began to pick up that, um, that the team wasn’t really, uh, trusting of the previous leader because she would ask people to do things and she couldn’t figure out where the where the blockage was or where the holdup was, or she tried to have these transparent conversations and people weren’t really forthcoming. And I said, well, tell me a little bit about the history and, and, and how did you come to get that role? Right. So things like that. So I was able to help her have, you know, some difficult, challenging conversations with some of those people. And now she’s doing amazing, right. I mean, and I would think it was about her showing her vulnerability and and she’s such a kind soul. And I think it took them a while for her, for them to see that. But I think that’s a, um, an example where someone like myself can just really help somebody. Right?

Lee Kantor: Yeah, absolutely. Because I think that a lot of times just having somebody to just get stuff out of your own head, yes is useful.

Jennifer Whitcomb: Right. And I think sometimes it can be like the, the new role or even like navigating the politics of an organization. Sometimes people don’t realize that when you go up the next 1 or 2 levels, it’s it’s a little bit different. And really discovering like, so who are your allies and who do you need to build relationships with? Right.

Lee Kantor: Yeah. Absolutely. Yeah. And to have a person at your side, I mean, especially as you’re kind of climbing that ladder, it’s it’s got to be a must have at this point. I would think for most people that are really trying to just keep, um, you know, kind of growing as a, as an executive leader, like, you have to have that kind of voice on your shoulder that’s saying, hey, think about this or think about that or, or, you know, don’t think about this.

Jennifer Whitcomb: Yeah, I really agree. And and I think sometimes people will tell me, like, I’m the only person they can talk to.

Lee Kantor: Right? Because if you think about it like, who else can really fill that role? I mean, like a lot of times their spouse is that doesn’t have the same kind of, uh, you know, situation that they’re in. Their friends are not, uh, you know, the probably the right people to be sharing some of this stuff with. And most people have a hard time being vulnerable, uh, as it is. So to have a trusted kind of adviser like this, I think is critical.

Jennifer Whitcomb: Yes. Because. Because I hold everything in confidence. Right?

Lee Kantor: Right.

Jennifer Whitcomb: And hopefully create the space that people can feel, that they can tell me things. Right. So I think, you know, especially during the pandemic, I mean, there was someone I worked with that was he was, um, sleeping on the couch in the, in the office right at night. And, and I could tell just by looking at him, he was just, I mean, beat, right? Just so exhausted.

Lee Kantor: Right.

Jennifer Whitcomb: And he said, oh, I’m so glad I can talk to you today.

Lee Kantor: Right. It relieves weight. I mean, it takes weight off of their shoulders and, and and I would think just the I know for me personally, when I have somebody that I can just kind of just say all the stuff that I’ve been thinking. I feel lighter.

Jennifer Whitcomb: Mhm. Yes, exactly. Yeah. That’s the goal. Like oh get be lighter and get to where you want to be. Right.

Lee Kantor: Right.

Jennifer Whitcomb: Learn some new things maybe some things that you can. You can apply the next time this happens. Right.

Lee Kantor: Yeah. And it’s not a weakness. Asking for help and to have. Sometimes you need help and sometimes you need helper, you know.

Jennifer Whitcomb: Yeah, exactly. Because I know myself, I can get in my own way. Right.

Lee Kantor: Right. So if somebody wants to learn more, um, and get on your calendar or learn more about the Trillium Group, what is the website? What is the best way to connect?

Jennifer Whitcomb: I would say the website to reach out to me via email. Linkedin. Yes. Absolutely.

Lee Kantor: And the website is the Trillium group.com. Trillium is trillium.

Jennifer Whitcomb: Yes it is. Mhm. Yes. And trillium. Just so you know because it’s a long one. Um, I had no idea when I started my business that we were going to have to have all of this happening with, you know, putting it out there. So I would have chosen a shorter name. Yet. The trillium is the emblem for the province of Ontario, and that’s where I’m from. So I’m Canadian. And so I wanted to have a name of my company that was relevant to where I came from.

Lee Kantor: There you go. Well, Jennifer, thank you so much for sharing your story, doing such important work. And we appreciate you.

Jennifer Whitcomb: Oh, and thank you, Lee, for chatting with me. It was just fabulous.

Lee Kantor: All right, this is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: Jennifer Whitcomb, The Trillium Group

Diana Oehrli With Oehrli Coaching & Communications LLC

June 30, 2025 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Diana Oehrli With Oehrli Coaching & Communications LLC
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Diana Oehrli, Founder of Oehrli Coaching & Communications LLC.

She is an ICF-certified coach, wellness advocate, Substack writer, podcaster, and executive director and trustee of a charitable foundation. Drawing on wisdom from five of the world’s longest-living cultures—and holding a 2nd-degree black belt in Shotokan karate—she integrates real-world wellness practices into all of her work.

A Barnard College graduate and great-grandniece of philosopher Charles Sanders Peirce, Diana blends intellectual rigor with lived experience. Sober since 2006, she holds certifications in Designing Your Life, Tiny Habits, and Recovery Specialization, and completed Harvard’s Certificate in Lifestyle Medicine.

She splits her time between Manhattan, Newport, and the Swiss Alps, where she maintains a private practice exclusively focused on serving high-net-worth clients navigating the pressures of privilege and the complex challenges of generational wealth.

Connect with Diana on LinkedIn, Facebook and Twitter.

What You’ll Learn in This Episode

  • The wealth wellness paradox
  • The five-culture longevity authority
  • The contrarian business model
  • In vivo vs in vitro coaching
  • The Costa Rican chef partnership (in planning)
  • The longevity investment opportunity
  • Protecting wisdom from corporate culture
  • The future of executive health

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor here. Another episode of High Velocity Radio in this is going to be a good one. Today on the show, we have Diana Oehrli and she is a Coach, a Writer, and the Founder of Oehrli Coaching and Communications. Welcome.

Diana Oehrli: Thank you for having me.

Lee Kantor: Well, I’m so excited to learn what you’re up to. Tell us a little bit about early coaching and communications. How are you serving folks?

Diana Oehrli: Well, I work with folks in groups in one on one sessions, and I help them get healthier and find purpose in their lives and find more success.

Lee Kantor: And so what’s your backstory? Have you always been a coach and involved in this line of work?

Diana Oehrli: No no no. I started off as a as a cub reporter, a journalist, and I worked for community newspapers in Rhode Island. Then I transitioned. I’m half Swiss and half American. My dad was a mountain guide from the Swiss Alps, and I moved to Switzerland to take care of my grandparents. And while I was in the Swiss Alps, I worked for the local newspaper here and started an English language magazine for or co-founded an English language magazine for sort of wealthy clients that come to stud, which is a fancy ski resort here in the Swiss Alps. And so journalism and newspapers and magazines have been my my past career. I still write because I have a blog called The Pressures of Privilege, where I write about the good and the bad side of having wealth and privilege. And I’ve in 2016, I got I started becoming a coach, a life coach, and then became an executive coach. I graduated from the corporate coaching program at coach U You and I. I just love helping people one on one. And, uh, and I sorry, I married the my background as a writer and my my love of helping people through the one on one work I do with them and through the groups that I also lead.

Lee Kantor: So do you have kind of a niche within the coaching realm that you focus in on?

Diana Oehrli: Yeah, I think more and more I’m finding that like the wealthy have a health crisis, they have a too much choice. They complicate their lives. You know, they want longevity, but they get sort of blocked. Some of them, they, they, they love using fitness trackers. But then when it comes time to actually implementing what they want to change, they, you know, they get sidetracked. And, you know, a lot of there’s a lot of factors that play into that, including isolation, feeling like not trusting some, you know, not trusting others. And also this sort of hyper agency which which I don’t know if you know what that is, but it’s the ability to change your your your lifestyle because it becomes uncomfortable. So I focus a lot on that.

Lee Kantor: Do people who have that level of wealth, do they feel a sense that I’m very good at something that obviously because I have a lot of wealth, so therefore I can just translate this to my health at, you know, a drop of a hat.

Diana Oehrli: Yeah. I mean, they that’s why these trackers, you know, these longevity trackers are so popular, but it takes more than just an eye chat bot and a hoop to to get you healthy. I think what’s what they’re missing right now. And this is sort of I think this this goes beyond just that, that one demographic. I think we’re seeing, you know, sort of the rise of AI and the depersonalization of, of coaching and therapy, actually, people are turning to ChatGPT and other kind of chatbots to find relief and to find advice and to find support And but, you know, 38% of communication is nonverbal. So, you know, I is missing a lot actually. And actually some chatbots are actually quite dangerous. Um, they, they’ve they’ve been known to give bad advice. And uh, so, you know, there is there is a cultural marker with the wealthy that they just are very distrustful and they, they tend to isolate. And so this, this right now we’re in this perfect storm where, you know, we’ve got probably the greatest wealth disparity in history, uh, combined with this technology that is making it easier to isolate. Um, and so I’m trying to focus on that and trying to get people to kind of go back to common sense and to in person, um, in person activities to help them feel better.

Lee Kantor: Now, are they receptive to this idea? I mean, they must feel that there is something a little off or they wouldn’t be tracking stuff. Yeah.

Diana Oehrli: Well, it’s it’s strange. Like, I think now it’s pretty popular to not drink alcohol. I don’t know if you’ve noticed that, but there’s a lot of, you know, celebrity people who are who have given up drinking and it’s, you know, um, and it’s become like an inn thing. And, and there’s also a rise in like non-religious spirituality. People are into going to 12 step meetings. They’re um, they’re actually talking about it on podcasts. And, um, so I think that we’re at a really good and an interesting point right now where I think there’s some that get it, um, and there’s some that don’t. And I think a lot of them are using booze to compensate.

Lee Kantor: So they’re using alcohol to compensate. But but they’re not drinking the alcohol anymore.

Diana Oehrli: Some are and some aren’t. But yeah. No, what I’m saying is that we have two things going on. On the positive side, you know, there is it’s pretty popular to not drink right now. Um, and, and, and the rise of 12 step meetings that people are now embracing that more and there’s, there’s, there’s less, um, um, stigma when it comes to mental health now. And it’s also more common that, you know, commonly known that the more mentally healthy you are, the more productive you will be. So, so there’s there’s an interesting thing happening where on one side, things have gotten tougher for for people to get healthy, but on the other side it’s getting easier. And um, and. Yeah. So I’m, I’m. Yeah.

Lee Kantor: So so you’re just you’re trying to help them kind of navigate through this. I mean, it’s obviously a disruption because like you mentioned, on one side, you have this wealth disparity. So they have to see that. And they have to either say, oh well that’s the way it goes. Work harder next time. You know they have to have some rationalization to make themselves feel okay about being on the good side of the wealth disparity, but also they realize that something’s missing. That they’re still struggling. Uh, at least emotionally or mentally in some areas, or else they wouldn’t be, you know, taking all these steps to track things if they didn’t think it was worth tracking.

Diana Oehrli: Yeah. Yeah. And they also have lifestyles that are not conducive to mental health. You know, you know, living, um, living all around the world, not having, um, community that’s consistent. Um, you know, going to places where they’re, you know, where they get less taxed, but then they, you know, they’re kind of they’re kind of rootless. They they don’t belong anywhere. Um, that those, those, those make life more difficult. And, and also there’s sort of this whole sort of guilt about about the climate. To add to add to it all. Um, it’s not easy. There’s a lot of pressure that people with wealth have that, um, make it harder for them to, to lead healthy lives.

Lee Kantor: And then on the flip side, they have the resources to take the steps necessary to kind of solve the problem if they really, really wanted to.

Diana Oehrli: They could. But a lot of them don’t. And it’s weird. And I think from what I understand about human nature is that it’s our thinking, you know? Uh, humans can get into negative thinking cycles, and if you think negatively for long enough, it’s going to create depression. And then where do you go when you’re depressed, when you’re you’ve got this, these these negative thought patterns. Who are you going to trust? It’s very. And then, you know, people who are very wealthy are really afraid of being taken advantage of. You know, who are they going to trust in their circle, you know? Um, so it’s, um, it’s I think it’s quite difficult for them.

Lee Kantor: So when you started working with them, did you have kind of an aha moment of, I’m going to be able to reach this person. They’re going to, you know, I have the skills, the unique skills because of my background, because of, uh, what I’ve done in my life that I’m going to be able to kind of open their eyes to a healthier path.

Diana Oehrli: Well, I’ve been writing this blog called The Pressures of Privilege, where I write about some of these struggles that people have. You know, some of my clients have had people I’ve known, friends I’ve had, and people have reached out to me and they’re like, wow, first of all, you’re pretty courageous, Diana, to write about this because it’s it’s kind of like, you know, being wealthy people love to hate rich people, but they also love them. They sort of glorify them on, you know, the sort of the cult of celebrity. They love to glorify them, too. But it’s usually people don’t want to read about, you know, the poor little rich girl, you know, they don’t have a lot of sympathy for for rich people. Um, so a lot of my friends and people who are reading my stuff have have commented and said, wow, that’s pretty courageous that you’re writing about this. And a lot of them have said, Diana, you’ve got it. You know, you’ve actually tapped into exactly the struggle that people with wealth are having. And, um, and, and, and I, you know, I think now it’s. Yeah. So I think they reach out to me because they read my stuff and they and they identify with the stuff that they’re reading.

Lee Kantor: And then have you, um, started coaching some of these folks?

Diana Oehrli: Yeah. Yeah, I have, uh, I’ve been coaching since 2016. Now I, you know, obviously I haven’t only coached people who are wealthy because, um, in order to get the hours to become ICF certified, you know, I had to, to log a lot of hours. And, uh, and honestly, I love helping people no matter. You know what? You know what background they have. I’ve. I’ve had a, uh, a sliding scale for people who can’t afford me at times. I will give away some of my time. Um, because I just think that’s the right thing to do. Um, but, um, I think that it’s easier to work with people or who, um, you know, who kind of like me, you know, who have had sort of who’ve lived in multiple countries who understand the pain of, you know, not belonging anywhere but being everywhere. If that makes any sense.

Lee Kantor: So when you start working with folks, uh, when it comes to let’s just tackle this kind of lack of community that seems to be, um, you know, more and more commonplace that, uh, and, and, and some people have even attributed to the lack of drinking. Actually, I’ve heard some people say that that’s not helping when it comes to especially young people, you know, socializing and pairing off and things like that. Is there any kind of advice you give people to at least dip their toe into reconnecting in the real world with, you know, an actual human being?

Diana Oehrli: Well, I’m a big fan of 12 step meetings. I mean, that’s that’s my background, but not that’s not for everybody. Um, but I there’s there’s so many groups and, um, like church, I don’t know if you’re a big churchgoer. Um, or or hobbies, like I practice. Um, I’m a second degree black belt in Shotokan karate. I derive a huge amount of community through the dojos I belong to. Like, I moved to Sarasota because of karate at one point. Um, and and Sarasota down there has a wonderful community where they go out to dinner after training. Um, and, and I never like, even though I didn’t know a soul in Sarasota, I never felt lonely because I had that community there. And, um, so I think finding a community somehow whether, you know, depending on your interests. So it’s important.

Lee Kantor: Finding your people like that’s important to kind of find people that kind of at least are like, you believe in what you believe in and are interested in a similar thing, at least as a place to plug in and find kind of a safe space where you fit in and, and, uh, you can meet a lot of people, probably in a pretty short period of time.

Diana Oehrli: I also really do believe in this sort of non-religious spirituality. I think that, you know, more and more people are espousing that, whether it’s going to yoga or doing martial arts or, um, I don’t know, do you do anything like that?

Lee Kantor: Lee? Um, what I do, I mean, the way I meet a lot of people is in my business. Um, part of what I do interviewing people, I meet most of the people that way. And a lot of my work is done in person, face to face. So I. I’ve met a lot of my closest friends just through doing the work that I do. It’s just kind of built into the fabric of the activity. Um, and that happens to coincide with one of my interests. I’m curious. I’m interested about business, and I like learning. So when I interview people, um, it just kind of helps me build my community that way.

Diana Oehrli: Yeah. When I worked for newspapers, I had the same. I was so curious. I loved doing, uh, you know, profiles on people, like, what makes people tick, right?

Lee Kantor: Right. And just, um, I mean, I try to have a beginner’s mindset and just want to, um, learn and not judge and just try to kind of my role as the host of these shows. I try to be kind of the listener of what would they ask? And I don’t, even though I may or may not know something about what they’re doing or what their, um, you know what their business is. I tried to ask. Kind of that beginner’s question. Uh, to help them articulate, uh, the heart of what they’re doing and to really get them to share their passion and their wisdom.

Diana Oehrli: Nice. Well, you’d make a great coach.

Lee Kantor: Well. Thank you. Uh, but, um. Now, getting back to your work, is there any advice you can give people like you? You came from a journalistic background and then got into coaching. Was that kind of a shift? Do you have to to do different things in order to kind of grow a coaching practice or, uh, because on one side, it sounds like your activity as a journalist, the writing and blogging has kind of opened the doors for you to get, you know, at least the eyes of the people that you’re trying to coach on your work and then on you.

Diana Oehrli: Yeah. I’m also doing a podcast, by the way, which is really a lot of fun. So I’m in your shoes sometimes too. And I love it. It’s so fun. How did I switch over? Well, there was a period in time when I moved out of the Swiss Alps to a city in Switzerland, and I didn’t know anyone, and and I was writing a memoir, and I was feeling really lonely, and I was working and and let me, let me back up a little bit in order to move to the city. I worked with a coach to help me with that transition. It’s it’s hard to move as a single mother with two kids, um, out of a place I loved. But I did it to give my kids a better education. I worked with a coach who helped me with that process, and through that process, I realized the power of coaching, actually. Um, and then while I was working on this memoir, I was feeling a little alone. I missed being in an office. You know, having colleagues to talk to. So I decided to become a coach myself. And, um. And I loved it. I realized I realized all my blind spots. Thanks to coaching. I realized that, you know, when I run a newspaper back in, I had become. I was a general manager of a community paper in Newport.

Diana Oehrli: I had done an organizational change. I actually computerized the business. We went from, you know, waxing boards to sending the entire paper digitally to the printer. And I and I did that in a very kind of, um, um, dictatorial way. I didn’t get buy in from the staff. I just said, this is what we’re going to do. And we did it in like a two weeks time. And it was kind of a bumpy transition. I would do that differently today. I would get, you know, the whole staff to to understand what was going to happen. And we were going to do it. And I would have it, I would have them actually come up with how to, how to do that whole transition. And I realized, oh my God, I have a lot of blind spots that I need to work on. And um, coaching really, really put, put a light on what I needed to work on myself. So I’m grateful for that. And, uh, and it’s a and it’s a consistent it’s a continual growth. Like I find that, as you say, this sort of beginner’s mindset. I feel like I’m always a beginner. I’m always learning and and growing, and I love that. That’s that’s one of my values, actually.

Lee Kantor: So you mentioned kind of coaching in a, um, kind of offhandedly coaching in a business setting. Are you seeing more and more businesses embrace coaching as maybe a benefit to their people in order to help them kind of become the best them while they’re there at the office?

Diana Oehrli: Yeah. It’s interesting. Um, when I have clients go, you know, they do like the Wheel of Life, um, exercise where they, you know, they sort of look at their whole life together, including their, their romantic, you know, partnership, health. Um, there’s a section called Spiritual and Personal Growth. And they always ask me like, what’s that? And that’s I see that as, like leadership fits under that. And part of leadership is being Self-Aware and and that’s that’s usually why companies hire coaches to help their leaders develop their leadership skills so that they can get more out of their their staff and get more, you know, the happier staff. If you’ve got happy people working for you, you’re going to get more productivity. Um, and, um, and especially here in Europe, I mean, I live very close to to Lausanne and Vevey, which is where Nestle and Philip Morris have their headquarters. And they, they, they definitely use coaches to, um, to improve, you know, productivity within their, uh, leadership teams.

Lee Kantor: Is there? I mean, I think there’s an opportunity to bring coaching to the entire staff, not just the leadership team, especially with this hunger amongst young people. And like you mentioned earlier, their embrace of the 12 step programs or therapy or even, you know, they’re even like you said, they’re kind of going even with these AI chat bots there. They’re so hungry for more kind of self-knowledge and and embracing this self-awareness. I think there’s an opportunity for businesses to really lean into coaching to help their, their whole staff, um, become just their best selves in order, which will in turn, I believe, improve productivity, improve, uh, employee retention, improve, improve acquisition of new talent because their employees are going to want their friends and people they love as part of the team as well. Mhm.

Diana Oehrli: Yeah. But it’s so hard for people to solve problems at work if they don’t have a place to go that’s confidential. That’s, that’s neutral. Like they don’t I don’t have a vested interest in any you know, in, in my client’s outcome. I just want them to, to reach their goals. So you know sometimes they don’t have a like. I had a client once. Who? He wasn’t a CEO. He he worked for a big multinational company and he was having he wanted to quit his job. And he came to me and he he started talking about why he wanted to quit his job. And he started to talk about communication with his boss. And I had him, do you know, like a map of communication and how the communication worked within his firm? And while he was drawing that map, he he all of a sudden had a light bulb moment that made him realize what the problem was, communication wise with his boss. And he realized that he didn’t want to quit his job, but actually he could solve the problem. So sometimes it’s just finding somebody who’s not in your world, who’s completely neutral, who doesn’t have a vested interest, who’s you know, who’s sign an ethical agreement to keep everything confidential like a therapist and who can act, who can ask open ended questions and use certain tools to kind of like get into somebody’s creative side to come up with solutions that they have the solutions within themselves. So I don’t believe in this. Like I, I’m also designing your life coach. I don’t know if you’re familiar with that.

Lee Kantor: No.

Diana Oehrli: Um, it’s, um, it’s the most popular elective at Stanford University. It’s, um, a course that was created by an engineer and a designer for students who were becoming disillusioned with their chosen major. And it’s it’s the most popular course there. And they use creative thinking to come up with, you know, to design their lives literally. And there are all kinds of really cool creative exercises that we use to help people come up with a plan, you know, prototyping different, you know, options. And, um, yeah. So yeah, I’m forgetting what I was saying, but the, uh, using designing your life, for example, with, um, with, with clients is super powerful because once you get them out of there, um, like, kind of like they’re you get them into a more creative way of thinking. They actually tap into what they really want. Oh, yeah, I was I was going to tell you about in vitro versus in vivo. And this is something that I learned from Bill Burnett and and Dave Evans at Stanford, the two professors. Um, in vitro means like through glass, literally, literally. And that’s a type of coaching where people have a course and you do, you know, chapter one, chapter two, chapter three. And literally only 10% of people who buy courses online actually finish them. I mean, I’ve got a bunch of unfinished courses. I haven’t I haven’t finished because it’s I’m just not unless I have a deadline and somebody I’m accountable to. I just have a really hard time finishing those courses. Um, in vivo is meeting the client where they’re at. So I have a wealth of information and knowledge I can teach a client who comes on a call, but I’m not going to say, well, we’re going to go chapter one. Chapter two. I’m going to say to them, well, what’s going on? Like, why are you here? Why are you asking for help? And then we, we dive right into the very thing that they want to address, you know, in the session, rather than having them go through a course. And that’s how I prefer to work. It’s very individualized.

Lee Kantor: And then is that more effective? The people stay with it longer. If it’s kind of dealing in the immediacy of whatever their issue is at that moment.

Diana Oehrli: Yes, definitely. Yeah. That people resist having to do a course unless they’re getting like some kind of educational credit for it or I mean, I just I just finished a course at Harvard on wellness coaching and, you know, lifestyle and wellness coaching. And I finished it. And it was great because they had homework and they had deadlines and they had, you know, they had zoom calls. I thrive in that kind of an academic environment. But if it’s going to be an asynchronous course where I have to finish stuff and there’s nobody really expecting my work, I have a really hard time with that.

Lee Kantor: So when you’re kind of on your own and they’re saying, here, do these, you know, whatever, this ten part course and there’s tests at the end or whatever deliverables at the end, that’s people tend to not do that, but if it’s kind of in the moment and you’re working on it in real time, on real things that are important to them, they will, um, stick with it.

Diana Oehrli: Yeah. Well, actually, this Harvard course had some little quizzes, which were quite fun. They were like puzzles and, um, so maybe that’s why Harvard has such a name. Because they were able to deliver, you know, academic content in a way that actually is palatable. I’ve actually signed up for a lot of courses that I found very difficult to get through, not because it was hard, but because I just lacked the motivation. But in terms of coaching, um, I just love being coached, by the way, um, in order to be a coach, one has to be coached the same way that therapists need to have therapy if they’re going to be therapists. Um, I actually also have a therapist, so I’m constantly working on myself and and and trying to be, you know, trying to walk the talk. You know, if I’m going to help people with their health and wellness, like I’m working on my own health and wellness.

Lee Kantor: Now, how do you help people kind of determine is it more appropriate to have a therapist or a coach or both? Like how do you what’s kind of the the line that separates the two in your mind?

Diana Oehrli: Well, they say typically a coach helps is more forward thinking. Like we’re you know, we’re we’re not going back into your childhood to figure out, like why you have a block that would be more a therapist. Um, uh, area. Um, coaching is is definitely more setting goals and, and and coming up with, um, you know, breaking down the goals so that, so that they become, you know, you know, they become actionable, you know, maybe getting through some limiting beliefs that people might have that are holding you back, but it’s that I would say that’s the biggest distinction. Like, we’re not going to go into your childhood trauma. I mean, I’m definitely trauma informed, but I’m not um, I’m definitely not going to, you know, dig into your childhood to find out, like, you know, what your mother did to you, and that’s why it’s holding you back. That’s that’s definitely a therapist job.

Lee Kantor: But I. But you’re working with them in terms of. Okay, what do you you know, what’s important to you today? And then what can we do to help that dream come true?

Diana Oehrli: Yeah. And identifying your values like what do you like. What’s your what’s your work view. What’s your life view. What do you really care about. And then, you know, if during a session somebody, you know, one of as a client is, um, maybe out of alignment and not being totally authentic, and I can say, well, you know, you’ve told me that X, Y, and Z is really important to you, but right now it seems like you’re you’re not, you know, in alignment with what you’ve said you really care about? Um, you know. I think that’s why people pay for coaches is to have that challenge, that being being challenged that way. You know, and of course, in a very kind way. But if somebody told me, you know, that they care about something and then they’re going against it, you know, that’s why they hire coaches.

Lee Kantor: Right. So you’re the one that’s kind of an accountability partner is like, look, you know, for the last two months we’ve been talking about X and then now you’re doing Y. And where do X go. You know. Yeah.

Diana Oehrli: Yeah. And obviously I definitely strengths based. I definitely, um, really need to um, you know I’m I’m all about focusing on people’s strengths and, um, and and trying to help them. You know, I, I’m not a CBT therapist, but I definitely believe in cognitive behavioral coaching. And there is such a thing which is, you know, identifying some thought patterns that might be. So it’s the same as sort of limiting beliefs. Like if somebody’s saying, you know, things that are a little all black or all white, you know, you can call them out there or if, um, you know, there’s certain distortions, thought distortions that can come up in a session that I can say, oh, well, that sounds like what do you think? Um, this is sounding a little black and white and, uh. Yeah. And then you you you know, I don’t say that that is a distortion, but, you know, I just ask them, what do you think? And, uh, that’s usually welcomed.

Lee Kantor: Now, you mentioned earlier one of your clients, you were able to help them. They thought they needed to quit their job, but they, you know, after talking with you, they were able to kind of navigate a different path. Is there any other stories you can share about how you’ve helped clients get to a new level? You don’t obviously don’t name them, but maybe share the challenge that they had and how you were able to open their mind to maybe a different path.

Diana Oehrli: Oh gosh, I’m just trying to think, you know, I had one who was a vet and she had signed a non-compete and. And then her boss made life really difficult for her, and she ended up quitting, and she ended up working for somebody else. And he tried to sue her. And it was just she just needed a lot of support to get through that. Um, and in the end, she found in the end, she found a job that, um. No, I think she stuck with it. And in the end, I think I think it just worked out. But I just remember at the time, it was really, really hard because he was not a very nice boss, the ex-boss. And, um, she just needed support through that.

Lee Kantor: And, uh, and you were kind of a sounding board and, and helping her kind of kind of work through the, the mental spiral that was happening in her own head. But by talking about it with you, she was able to kind of find peace.

Diana Oehrli: Yeah. And also, she figured out a way through her lawyer to make it less expensive. Um, I think in the end, I think he ended up working for her pro bono. I think in the end. But it was, you know, it required, you know, some brainstorming, like, like analyzing different possibilities, different ways forward. And, um, and sometimes, you know, she didn’t want to take that home to her husband. And where else is she going to go to talk about that?

Lee Kantor: Right. Where else? I mean, that’s the the problem. They I think that they just hold it all in and they just can’t sleep at night because their mind is just trying to solve these problems that they need kind of fresh eyes on.

Diana Oehrli: Mhm. Yeah I’m trying to think of another, another. Um I don’t want to divulge too much right now.

Lee Kantor: No I understand but that’s a that gives the listener a couple good ideas on the types of clients that you’re able to help and, and kind of the way that you go about doing it is there if somebody wants to connect with you and learn more about your writing, your coaching, your podcast. Is there a website? What’s the best way to kind of plug into, your world.

Diana Oehrli: I have a website called Diana. Dot com. Um, if they can’t spell that, which I understand, it’s a Swiss last name. Um, uh, they can go to the pressures of privilege on Substack and all the links are there. And, uh, yeah, those I would say are the easiest ways to find me.

Lee Kantor: And that’s d a n a o e h i.com is the website.

Diana Oehrli: Yeah. That’s correct.

Lee Kantor: Well, Diana, thank you so much for sharing your story today, doing such important work. And we appreciate you.

Diana Oehrli: Oh, thank you so much, Lea. I love talking about this stuff.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: Diana Oehrli

Cortney Newmans With Asteris Lending

June 30, 2025 by Jacob Lapera

Atlanta Business Radio
Atlanta Business Radio
Cortney Newmans With Asteris Lending
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Cortney Newmans recently co-founded Asteris Lending, an institutionally-backed private lending firm headquartered in Atlanta with a mission to originate $1 billion in real estate loans nationwide.

Backed by Nomura Securities International Inc., Asteris brings a sponsor-focused, relationship-driven approach to financing projects ranging from new construction to fix-and-flip and rental investments.

At just 35, he is a lifelong Georgian and first-time founder with a bold vision: to fill a gap in the market by combining institutional capital strength with client-first service—a model designed specifically for today’s real estate investors and developers.

Connect with Cortney on LinkedIn and Facebook.

What You’ll Learn In This Episode

  • Cortney’s background
  • Connection to Atlanta and Macon
  • Inspiration for starting Asteris Lending
  • Being a minority-led organization
  • Purpose of the company

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studio in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by Kennesaw State University’s Executive MBA program, the accelerated degree program for working professionals looking to advance their career and enhance their leadership skills. And now, here’s your host.

Lee Kantor: Lee Kantor here, another episode of Atlanta Business Radio. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, CSU’s executive MBA program. Without them, we wouldn’t be sharing these important stories. Today on Atlanta Business Radio, we have Cortney Newmans, who is with Asteris Lending. Welcome.

Cortney Newmans: Thank you. Thank you. I really appreciate it. Thank you for having me today.

Lee Kantor: Well, before we get too far into things, tell us about austerity lending. Who do you serve? And what are you guys doing over there?

Cortney Newmans: Yeah. Uh, stairs was founded in July of 2024. I was formerly working in the space. So we look to fund real estate investors, builders and developers throughout the country. And our goal and initiatives provide capital that has ease of use and has the best customer service to that product base, to a business purpose. Uh, originators, as far as looking for liquidity within the market to serve housing needs throughout the US. And for my company. We was founded here in Atlanta, Georgia. We launched in May of this year, and we’re serving those that client base. And we also have a satellite office in Greenville, South Carolina as well.

Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?

Cortney Newmans: That was a great story. So in 2012, I formerly worked for a company called Lehman Capital, which was also founded, uh, here in Atlanta and was later, uh, Headquartered in Greenville, South Carolina. I was a third employee with that company, and we spent a good while serving the same community of real estate investors and builders throughout the United States. In that capacity, I led our sales channel over there at level one. Help grow it. For me, being a third employee to about 300 employees in 2021, we were acquired by a mortgage REIT called MFA, and I love working with them. They’re a great partner. And in 2024, I got the entrepreneurial bug. So I actually left the company in 2024 and went out to raise money to do multifamily. And then I got the bug for lending again. Again. And so with me getting the bug for lending again, I hired my investment bank of Nomura out of New York, and we went on the road show to raise capital. And in December of 2024, we settled on a partner who was a global asset management firm who backs us, who has over multi billions of dollars of money behind them to actually put into this space and actually make it successful for us to be a successful company.

Lee Kantor: So then, is your role just looking for opportunity? People who need money that want to do work in real estate?

Cortney Newmans: Yeah. So I wouldn’t say it as broad as that because we’re looking at real estate has so many facets. When we narrow it down, the community we serve is people who are building housing. And the 1 to 4 units. So they’re looking to build neighborhoods throughout metro Atlanta or across the southeast, across the United States. So that’s who we’re serving. And we’re also serving that mom and pop investor who is looking to grow their running portfolio, where they’re buying one rental house or ten rental houses and growing their portfolio over time. That’s our target audience and that’s what we’re looking to serve.

Lee Kantor: So the people who are kind of flipping houses.

Cortney Newmans: Yep. We serve those people as well. As far as people that are flipping houses, developing their land to build houses as well.

Lee Kantor: So how do you even go about finding people like that? Aren’t they kind of entrepreneurial? They seem difficult to locate.

Cortney Newmans: That is that is very true. So we have a lot of, uh, data sets and, uh, a lot of things that we use behind the scenes to be able to crawl the internet, crawl the public records looking for these clients, but also with my extensive background and being in this space for the last 14 years. Uh, relationships. Relationships are key. Once you serve one investor, they probably know 5 or 6. So relationships is what’s driven our business to be successful and going to different conferences where we’re learning about what’s going on in the industry. Learning where housing inventory starts or at learning. What about the rising costs, learning about population growth and what areas are people serving? So we we do a combination of direct marketing to these real estate investors, but also tapping into our internal network, which helps us be able to grant gain business that way.

Lee Kantor: So, um, you know, we hear all these kind of horror stories about the real estate market right now with interest rates being so high. Has this impacted your business as well?

Cortney Newmans: Yes, it definitely impacts our business. And I think from an underwriting perspective, we have to be very careful when we’re looking at a deal. We have to make sure first the operator can financially support that deal and they know what they’re doing, but also understanding that market and say, hey, if this house is going to sell for what you think it’s going to sell for and or, or is it going to rent for what you’re going to rent for? And also giving them the financial capability where we’re not overextending them, but we know we can lend them money to be able to get through their business plan, but also be successful in the end when it comes to it. So I think it’s a two pronged approach of communication from their operator, who’s looking at the opportunity, and us from a lender mitigating that risk and looking at the opportunity to serve them.

Lee Kantor: Now in the markets around the country. How is it lanta in the metro Atlanta area doing? Is this a good market to be in relative to other markets around the US?

Cortney Newmans: I would say it’s medium to roll right now. Our home prices are definitely have top sided there, but also we still have a lot of population growth when I’m looking at different markets around the country. Um, I can give you some of the top markets. Uh, you’re looking at Austin that still has a lot of growth there. You’re looking at Houston, you’re looking at Charleston, South Carolina. And then also Midwest with their job growth with Saint Louis and then, uh, Cincinnati, Ohio and Cleveland, Ohio, because that people can’t afford ability for that market. When I first came into the business, I remember we could buy a house in Atlanta for 70 to $100,000. And now the median home price is in the high 400 years. So that just tells you the affordability factor that’s that’s happening there, which causes that, uh, strain on inventory for people to actually be able to do this business.

Lee Kantor: Is it because there’s just not enough new inventory that everybody is just buying and selling the same old house?

Cortney Newmans: I don’t know where we actually see. I think we’re in a buyer’s market right now. So I think people are locked in on their rates, and they just don’t have the opportunity to afford that step or product in what they’re looking for. So if you’re locked in at a 2 to 2 and a half to 3.5% rate, and you’re telling me to go out and find another property where I have to increase my monthly payment on a PMI schedule, $2,000? A lot of people are not going to be able to afford it. So I think we’re gridlocked when it comes to the interest rates and how they are right now. So if we get some relief there, I think we’ll see some movement in the market. But it’s definitely a buyer’s market in which we’re seeing right now.

Lee Kantor: Now, are you seeing any kind of, um, appetite for those kind of smaller mini homes or I think they call them tiny homes where they’re building neighborhoods with, you know, super small, but almost, um, kind of pre-built homes.

Cortney Newmans: Yes. We’ve seen an appetite for that now. And they’re usually I think you have it segmented in two ways. You’re looking at it from a tiny home perspective, but also from a micro unit perspective. I think what people are looking at from that side, where is affordability, is what can I get out of this product? And I think it is going to vary from neighborhood to neighborhood. From county to county. Or what they will allow. When it comes to that type of neighborhood. But also, what is your demand for the client based based upon the area that end when it comes to see? I do see it as a trend that is growing lately, because it’s serving the need of affordable housing. Because you have less materials you have to do, it’s less labor time, and then you also shorten the time frame when you have to build it. But also with our municipalities, a lot of people have to get on board to be able to allow people to build those type communities to serve the affordability need.

Lee Kantor: So the municipalities might be not as open to it as maybe a builder might be or a developer.

Cortney Newmans: That is correct, because we have a lot of zoning and land use regulations when you go from municipality to municipality. So depending on what your county is going to allow, getting something like that approved can take anywhere up to a year to two years. And just selling that vision to your center council and also to the neighborhood, because they weigh in on what’s getting built into their into their community. So if this is something that they want, they don’t want, then you’re going to have a hard time getting that that zoning for that land pass for that.

Lee Kantor: Yeah, I it’s kind of it’s a tricky situation because I think the thing that I always confuses me about affordable housing, like affordable housing, is it affordable just because rent’s cheap. But if it’s affordable, because rent’s cheap, then they never build any wealth or equity in the property because they’re just renting it. But these tiny houses let them own it, and then they’re going to have a sellable asset that hopefully will appreciate.

Cortney Newmans: Yeah. And that is key there. And I think it’s a balancing it’s a balancing act because people don’t want uh, the, the things in their neighborhood to come down. But I also I think what we have to look at and what we have to have from government use is how can I make this easy to use for people to build houses? Because it takes a lot of time. It takes anywhere for someone to develop. It can take them anywhere from 12 to 24 months just to get the land use permitted. Then you have another 12 to 18 months to just build on that property. So if you’re looking at a particular project where you’re taking it from dirt all the way through construction, that could be a 3 to 5 year timeframe. And so I think if we can work together with these municipalities and different government associations that come down in that timeframe of getting stuff approved on the front end, I think it’ll help us solve the shortage of housing that we need and get more supply out there on the market so it can drive down the prices and get back to a stable, I would say, somewhat stable market that we saw in 2018, 2019.

Lee Kantor: Right. Because if you’re asking a developer to, you know, put money aside and pay interest, you know, at what, 6% ish? Um, that’s a big ask.

Cortney Newmans: And I wish it was at 6%. You’re seeing people when you’re doing developments. That’s that’s double digit interest that you’re paying on that type of money to do developments. And so you’re asking someone to take that risk for, for, for a four year timeline. And so that’s why you just don’t see as much out there as we have the same rising interest rates where you’re in the 7%, where people are buying these houses, you just don’t have the demand for housing. So if you don’t see the demand on the back end, you can’t take that risk on the front end as a developer.

Lee Kantor: Yeah. So you got your work cut out for you?

Cortney Newmans: Yeah, I.

Lee Kantor: Do.

Cortney Newmans: Have our work cut out for us, but because the fundamentals are there and we do see that you’re going to need homes in the future, we do feel like we can be successful. So we want to ride that that wave on the market up. So when we do get an opportunity or break in the market, whether man does go goes up, we want to be able to serve those developers and how our home builders as well.

Lee Kantor: So you’re based here in the Atlanta area, but you’re doing work all over the country.

Cortney Newmans: That is correct. That is correct. Well, we’ll we’ll business purpose lender. So we we we serve real estate investors that have entrepreneur mindset where they’re building houses. We have clients that that build not only here in Georgia but beyond in Alabama and South Carolina. So they’re a regional builder, or you have someone that is doing a build to rent community that could be in Dallas, Texas, or also can be in Houston, Texas. So they’re just honed in on the state of Texas. So we have clients that have different, different strategies, and we’re just trying to match our financing up to meet those needs for them.

Lee Kantor: Right. So you have to build kind of connections and then network and all the markets you serve.

Cortney Newmans: That is correct. That is correct. And we have we’re hiring on good sales staff to be able to do that. I wish I could do it myself, but I’m only I’m not a one man man. And then our operational and underwriting, uh, we have an office in Greenville, South Carolina that serves there. And then our sales here and processing comes in in the Atlanta office.

Lee Kantor: So now that this is kind of your own show, now, is this the is this how you imagine it? Is this the vision you have for the organization?

Cortney Newmans: I think the vision has to get played out. We’re not emphasized right now, but what we are putting in place and what the operational standpoint to serve our clients we’re putting in place is, is what we envision for sure, for us to start. But I think we really have to put in the work and prove ourselves as a lender, which we’re definitely going to do. I have a competitive background, played football in high school and college, so I want to make sure we’re serving that side of the business to please them, but also please our institutional partners as well on the financing side.

Lee Kantor: So what’s the hardest part is, is it getting kind of that the backing, the financial backing so that you can make the loans? Or is it going out there and finding people that want to borrow the money they need to, you know, kind of make their dream come true?

Cortney Newmans: I would say that it’s going to be the latter. Um, I’m not going to say we didn’t go through a process of finding the backing to do it, but I’ve been in the industry for a while, and I knew what we needed to do, and we needed to know how to mitigate the risks on our side. So telling the story and convincing some institutional firms to come on. Has it was a challenge because of the rising interest rate market that we’re in? But we did get there. But I think the business has to be done. We have to be able to prove out our model that we can serve this client base. And so building those relationships with clients and, and show them that we can serve them and give them the money that’s needed to be able to get these loans done and do it in a proficient manner. That is the business model that we really got to operate and prove out. And I think that’s what we’re going to do over the next 3 to 5 years for sure.

Lee Kantor: So what do you need more of right now? Do you need more talent? You need to build your team. Do you need more clients? What do you need?

Cortney Newmans: A talented team that is the that are the two teams that are going to make a success. It’s going to be talent and team. So we’re we’re we’re hiring experienced originators throughout the country. And I think we’re getting some game traction. The game we’re there from hiring those originators. And then once those originators come in with their book of business, it’s just selling the story and then nurturing that client base to be able to get them into our process and building it over time. For us, we don’t want to be a company that’s looking for the next person that we have to serve on a monthly basis. We want to work with our clients. One year, two year, three years from now and have 90% of our client base be repeat business. So once they get into our ecosystem, we serve them and they don’t want to go anywhere else.

Lee Kantor: So what is kind of that ideal originator look like for you, or is it somebody that’s already established, or can it be a hungry person that’s just starting out?

Cortney Newmans: I think it could be, uh, be, uh, be in both sides. I, I came into the industry and I had no clue what real estate was or how to underwrite it, but I knew that I had a love for real estate. And I and my mentors back then, John Warner, John Thompson, who were former Marines, taught me the business. And then I was able to go out there and originate that type of business. So we we really would love to hire experienced originators who are looking to grow their book of business. And they have been in the RTL space, which is the residential, uh, transit transit loan space, for a while. But also, we’re not afraid to hire someone that has been in real estate that has some type of experience, but not necessarily in our direct space.

Lee Kantor: Well, congratulations on all the momentum. If somebody wants to learn more or connect with you or somebody on the team, what is the best way to do that?

Cortney Newmans: The best way to do is go to our website. Uh it is. Com and a lot of times, especially on the iPhone, it’s going to give you a, uh, a spell that does not go to what you’re looking for. So how you spell the stairs is a t e r I s once again, a s t e I s landing. Com. So that’s the best way to reach out to us. We have a contact us form there, and once you be able to reach out, we’ll have someone reach out to you within 24 hours for sure.

Lee Kantor: Good stuff man. Well congratulations again and thank you so much for sharing your story today. You’re doing important work and we appreciate you.

Cortney Newmans: Man. No, I appreciate you for having me on. And I listen to you guys all the time, especially being here in Georgia and as much traffic as I have on the interstate. So I really appreciate the time and and being able to come on today.

Lee Kantor: Alright, this is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

Tagged With: Asteris Lending, Cortney Newmans

John Inhouse With Merrill

June 30, 2025 by Jacob Lapera

Atlanta Business Radio
Atlanta Business Radio
John Inhouse With Merrill
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John Inhouse is the Senior Market Executive for the Atlanta Buckhead & Associates Market of Merrill Lynch Wealth Management (MLWM).

The Atlanta Buckhead & Associates Market covers three offices geographically including Atlanta Buckhead, Avalon, and Atlanta Galleria. He leads over 300 partners and manages over $300 million in revenue and $45 billion in assets and liabilities.

Prior to his current position, he was the Regional Managing Director for the Midsouth Region of Merrill Lynch Wealth Management (MLWM). He joined Merrill in 1990 after attending Youngstown State University while working at Bally’s Health and Fitness.

He was a Circle of Excellence Financial Advisor and Resident Director before becoming a Market Executive. He had led Markets and Regions for MLWM and Private Wealth across the country.

Connect with John on LinkedIn.

What You’ll Learn In This Episode

  • What originally drew John to a career in finance, and what made him stay with Merrill for 35 years
  • The most pivotal moments or changes in the industry that shaped John’s approach to leadership and client service
  • Leadership lessons that have stayed consistent regardless of location or era
  • Legacy—both personally and professionally

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studio in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by Kennesaw State University’s Executive MBA program, the accelerated degree program for working professionals looking to advance their career and enhance their leadership skills. And now, here’s your host.

Lee Kantor: Lee Kantor here, another episode of Atlanta Business Radio. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, CSU’s executive MBA program. Without them, we wouldn’t be sharing these important stories. Today on Atlanta Business Radio, we have John Inhouse, who is the managing director senior Market executive with Merrill. Welcome.

John Inhouse: Thanks so much for having me. It’s a privilege and an honor.

Lee Kantor: Well, I’m excited to get caught up with what’s happening at Merrill. Why don’t you tell the listeners a little bit about your role there?

John Inhouse: Certainly. So I’m a managing director and the senior market executive for Merrill Lynch in Atlanta, which means that I partner with several hundred professionals that help people realize their financial goals and dreams on a daily basis. And we work really hard to do it. And I’m really proud of what I do and what the team does, and I’m passionate about it. I love what I do.

Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?

John Inhouse: So I’ve always been drawn to people, always been drawn to relationships and problem solving and really helping people make thoughtful decisions along the way. And my father had an incredible impact on me. My father always taught me that, you know, people were important and keeping promises and going above and beyond and giving together and doing the right thing and not just saying the words, but actually living. It was a great way to help people and to be a business person. And so I learned a lot from him growing up and of course, all my life. But that coupled with the fact that, you know, I really was interested in Merrill Lynch, I my high school, you know, sort of intern day was with an advisor and it checked all the boxes of helping people and, you know, helping people make thoughtful decisions and having relationships. And, you know, I realized that wealth management wasn’t just about markets. I had a great mentor at Merrill Lynch. It wasn’t about markets. It wasn’t about portfolios. That wasn’t the only thing. It was also just really about guiding people through life’s most meaningful transitions, whether it’s kids, you know, buying a home, kids going to private school or college, and then, of course, retiring and having an impact and helping them realize their their once in a lifetime dreams and goals. I got pretty addicted to that and still am.

Lee Kantor: So now how for people who are not in the wealth management business, but maybe they’ve accumulated some wealth. How do you kind of persuade them to go with somebody like you or somebody on your team, as opposed to just kind of go at it alone, or use one of these kind of robo advisors, or just be more proactive themselves because it seems, you know, you know, over the last 2 or 3 years, the market has been doing pretty well. You know, just by accident, you’d probably be ahead.

John Inhouse: Yeah. Well, the markets, you know, they go up, they go down, and then they always go up higher. At least that’s how history has been. What I’d share with you, Lee, is that having a financial plan. Right. Not an asset allocation plan. Not like okay, put this much in stocks and this much in bonds, but actually having a financial plan that says, you know, John, you can spend this much per month once you retire without running out of money or you know, John, you need to save this much more if you want to send your children to the college. There are so many people that don’t have that plan. The last thing that you should be worried about is what to purchase. The first thing you should be worried about is having a plan, because that plan is the foundation for what’s the most appropriate investment to have. It’s, you know, the best way to explain it. Lee. Um, and, you know, I have a a next door neighbor that’s a medical professional, and he and I have great talks about our business and his business. But the bottom line is, you wouldn’t just prescribe your favorite medication as a physician to every patient you had. That would be malpractice. So the basis is, you know, just like an MRI or a physical, you want to take the time to get a detailed financial plan that gives you a network statement, tells you you know, what your goals are when you want to achieve them, and how to achieve them, and use that as the foundation. That’s why people need someone that help them guide them along the way, because they work so hard all their lives to make their financial dreams and goals come true, and they need a professional to help them. And that’s what we do.

Lee Kantor: Now what about and let’s play along with your, uh, kind of analogy that, you know, medical, uh, using a medical doctor as kind of the parallel here. Uh, when the medical person is working with me, I’m not, um, paying them a percentage of my health as the fee every single year. If a plan is really the most valuable thing an advisor can give me. Can’t I just go somewhere that just, you know, every year checks in with me, and I just purchase a plan?

John Inhouse: Well, you certainly could. Um, and by the way, Merrill absorbs the cost of the financial plan for all of our clients and friends and family. We we do not charge for the financial plan. It’s the most important thing. And we think every family and every client deserves one. So in terms of having your money managed, there will be fees associated with that, whether you do it alone or you do it with a partner. Um, and I, you know, I’ve made a career out of believing and helping people realize their dreams and goals. And I think you’ll you’ll you’ll do much better with an unemotional, you know, professional. I don’t manage my own money. Right. So. And I’ve been in the business 35 years. So how would we expect someone to manage their own money or back to the medical situation? It’s why physicians aren’t allowed to do medical procedures on loved ones. Yeah, it’s hard not to be unemotional. You make you make wrong decisions when you do that.

Lee Kantor: So when you’re working with your clients, and I would imagine most of your clients already have a financial advisor from somewhere else and they’re moving to you. What is kind of the trigger that gets them to say, you know what? Either I’m not going to do this myself anymore, or the person I’m with currently is not kind of making the grade.

John Inhouse: You asked. You asked the best questions, and I mean that. Thank you. Um, the reason why people move from another advisor to us is. John. I haven’t heard from my advisor, John. I’ve never seen a financial plan that puts everything together for me and tells me what type of shape we’re in. We always ask people questions like, what’s the primary intent for your wealth? Most people, the answer is family. We always ask clients and prospects on the first meeting. Do you feel like you have just enough, not enough, or more than enough to reach your goals? 90% of the people say, I don’t know. Or I did a plan ten years ago and it’s not up to date. Um, and then we asked them if they’ve ever talked to anyone about it and they say, yeah, you know, their partner, they’ve talked to their partner or wife or husband or spouse. And then we ask them, have you ever talked to their financial professional about it? And they’re like, not really. You know, I talk to my CPA and that is our opening, because if the person that’s helping you manage your wealth has not delivered a detailed financial plan that covers every part of your, you know, your financial life and what your goals and dreams are. How could they possibly be giving you great advice? And that’s where we come in with financial planning.

Lee Kantor: So let’s talk about that plan. What are some of the elements in that plan?

John Inhouse: Well, first of all we use Monte Carlo. So Monte Carlo gives thousands and thousands of simulations of what could happen, you know, based on capital markets and returns. So you have X amount saved, you make Y, you save Z. On a monthly basis what you put in your 401 K. If you’re doing college savings or, you know, private school savings with something like a 5 to 9, it puts all of that together in one, one plan to show you what percentage chance you have of realizing your goal. So in other words, a client might say, John, I would like x thousand dollars per month to spend when I retire at age 65. Most people have no idea what that number is. We tell them what that number is. And then we update the plan every year or more than more than every year. So they know what type of shape there. And when the market’s up they get closer. They’re able to make educated sound decisions. And the other thing is, Lee, most people don’t know why they own what they own as an investment because they’ve never had a financial plan. The financial plan makes that very clear.

Lee Kantor: Now, as part of the financial plan, is it more holistic than just the money element? Is there kind of an insurance element? Is there other kind of components to it other than just here’s the big pile of money you’ve accumulated?

John Inhouse: Uh, so so another great question. We of course, we would, you know, look at life insurance especially, you know, for, for, you know, a couple or an investor that might have, you know, children that they need to take care of, that life insurance needs to replace their income should they become, you know, disabled or if they pass away early, that’s part of it. Um, of course, estate tax strategies are very important, uh, to a client. Um, college education is important to a client, whether they’re going to, you know, are they going to stay in their same home or are they going to move to another home, or are they going to downsize? Do they do they want to? Do they want a house on the lake? Um, their health is a big consideration. What? You know, what’s health like in their family? Um, you know, we talk about issues and, you know, the percentage of of people that end up in some sort of, you know, long term care, whether it’s, you know, having a hip replaced or, or memory care, all of those things are part of a detailed financial plan, which we call the personal wealth analysis.

Lee Kantor: And then you’re going over that annually. What’s the rhythm of kind of revisiting that?

John Inhouse: You know, I suggest at least annually, I think you should have your plan. I mean, things change year to year. As you know. Lee. Um, I would suggest updating your plan at least once a year. I mean, you know, ideally every six months.

Lee Kantor: Now, when you’re working with maybe young people that are just getting into the industry, um, are you noticing a different type of person, Or is this a profession that is on the upswing? Are people, like hungry to get involved in this line of work?

John Inhouse: So when you think about being a financial advisor, you’ve got to, you know, have the knowledge to to understand people and what’s important to them and then leverage the incredible solutions we have at Merrill Lynch and Bank of America to make those dreams come true. So it is a relationship based business. You know, people want to talk to their financial advisor. They want their financial advisor to know everything about them. So, you know, that’s not something I think you could text about, right? I think that’s something that you want to sit at somebody’s kitchen table or sit in a coffee shop, you know, in a private area and say, what’s most important to you? You know, we talk about seven life priorities with with our clients, right? Like, like family is typically number one unless there’s, you know, there are no errors. And then of course health and, you know, work and all those other, um, leisure what retirement looks like. So I think you’ve got to be able to have a very productive conversation to learn about someone, uh, to learn about a client or family and then help put a plan together that makes those dreams a reality.

Lee Kantor: Now, do you find that is it easy to get, uh, kind of a new batch of, um, advisors, or is this something that’s difficult?

John Inhouse: Um, I think we’re all looking for great people that want to help others and then want to deliver. I, you know, we’re not struggling to hire, uh, new financial advisors. I think people are interested in this business. There’s a little mystery to this business. Um, um, you know, what’s it like? What? You know what you know. Many people don’t really fully understand. Um, wealth management. And so when they do, um, it becomes, at least for me, right? It becomes incredibly addictive and inspiring to help others get a plan and help their dreams come true. Because not having a plan is just not the answer.

Lee Kantor: So who is kind of the ideal Meryl client? Is it an executive? Is it an entrepreneur that has built a company? Is it a professional athlete? Like, what does your ideal client look like?

John Inhouse: At Merrill. And Bank of America we have Merrill Edge to Merrill Lynch. So it’s anyone that wants to put money aside to help their dreams and goals. You know, come together. Whether you’re a brand new investor, you’re a you know, you’re a high school kid with a part time job, or you’re a senior citizen that has a bunch of CDs that’s never done a financial plan. Um, it doesn’t matter if you have, you know, a few dollars or millions of dollars. We can help you and we can make a difference. That’s the beauty of Merrill Lynch, bank of America.

Lee Kantor: Now, you mentioned something earlier that you said that a plan is included for all the the entire household. It’s not just for the your your specific client.

John Inhouse: That’s correct. Sir. The personal wealth analysis. We absorb the cost and time of that plan.

Lee Kantor: Because I’ve talked to a lot of financial planners and wealth advisors, and they tend to focus only on the kind of the breadwinner, and they don’t really try to win over maybe the child or the breadwinner as a client. But that’s different. At Merrill.

John Inhouse: It’s absolutely different. We want to have a relationship, you know, with with their children and grandchildren. The earlier you start investing, the earlier you get your financial plan and understand and start saving money, especially, you know, if it’s a Roth IRA or some sort of individual retirement account, the better the better chance you are of have of realizing your dreams and goals. So, um, you know, we call them the next generation of investors. Uh, and we absolutely want to help them as well.

Lee Kantor: And then do your clients typically stay with that individual as their advisor or do they get handed off?

John Inhouse: Um, they typically stay with the advisory team. Um, and, you know, unless it’s a brand new start up client and that would be that’s what Merrill Edge is for.

Lee Kantor: So they get kind of placed into a team. And then there’s a team of people that they can call on if they have a question or, or need some advice.

John Inhouse: Absolutely, absolutely. But but next generation is is very is very common. Uh, in the industry is certainly at Merrill Lynch where, you know, if you’ve got children, we want, you know, if I’m your advisor, if I’m your primary advisor, Lee, and you’ve got children, I want to be their advisor too. So I will absolutely work with them because they’re an extension of you.

Lee Kantor: Well, at least the ones that I’ve talked to, they tend to be the same age as their clients so that as the client is retiring, so is the advisor.

John Inhouse: And that’s why there’s a need and a desire and a focus on teaming. Um, you know, many of our financial advisors are on teams and they’re generational. Right. That’s, you know, senior advisor. He or she may have a junior advisor because, you know, clients want continuity, they want a succession plan. And that’s what we deliver around timing.

Lee Kantor: So any advice for that young advisor out there? How to pick the right firm to partner with and how to kind of attack the work and build your own book of business?

John Inhouse: Well, that’s that’s a question. It’s going to be hard for me to be objective on, given I spent three and a half years or three and a half decades of my life with Merrill. I think you should come to Merrill because we offer every solution possible, and we do it by putting the client first and by offering a a financial plan to begin with. And I think that’s what’s important. As a new advisor at Merrill Lynch back in 1990, I had an incredible mentor and my mentor said, John, um, you will not, you know, do business with anyone unless you do a financial plan. In 1990. That was unheard of. He gave me incredible career advice that that is that has served me well and more importantly, serve the families that I was a financial advisor for. Even better.

Lee Kantor: So that’s the advice you would give a young person at Merrill starting out?

John Inhouse: Absolutely. Go with a reputable firm that offers financial planning and solutions that can deliver for a client’s dreams and goals, and use the appropriate ones.

Lee Kantor: So what’s on the roadmap for Merrill moving through this year and into next? What. What kind of things are you seeing out there?

John Inhouse: You know, we’re seeing clients that obviously, you know, all that’s going on with interest rates, geopolitical events. Et cetera. We’re seeing clients that that want and desire an update on their financial plan. They want to know that it’s going to be okay. They want financial modeling. They want to stress test. You know, again, if the market did pull back 20%, would you still be able to realize their goals and dreams? That’s what our clients are, are concerned about or thinking about. And our challenge is to be proactive and deliver those plans to them so that that they can sleep well at night and not and not worry and have some peace of mind that if there is a correction, they’re still going to be fine. That’s what we focus on now.

Lee Kantor: How do you help them through the ones that say, yeah, I’d be okay with that. But then the market drops a thousand. Um, and they’re not so sure anymore.

John Inhouse: Uh, I think that’s why you you have a plan in place, right? And the plan can model that out. Right? So if you you could actually say, look, you know, it’s down a thousand points. If it goes down another thousand points, let’s model what that looks like. Look, you’re still, you know, 90% of goal. But clients that we can educate and that understand that, you know, market timing doesn’t work. It’s really time in the market and having a financial plan and a well-diversified portfolio that makes sense for your dreams and goals. Those people don’t panic as much as someone that put money into something they didn’t understand without a plan. And now all of a sudden, the market’s pulled back. Those are the ones that panic, uh, and they don’t make, you know, educated decisions.

Lee Kantor: Yeah. I think that it’s easy to say, oh, well, I’m going to pull all my money out or I’m going to make some drastic move, but they don’t ring a bell when it hits a high or it hits a low. So when are you going to get back in? If you pull all your money out then.

John Inhouse: Exactly. And that’s why market timing simply does not work. It’s time in the market.

Lee Kantor: Yeah. It just I mean, a lot of people say they’re they can handle the risk. But when it actually happens, you know it’s like Mike Tyson say everybody has a plan until you get punched in the face.

John Inhouse: That’s right Lee. And and that’s the importance of educating a family or a client on the financial plans that you could model that out and that we, you know, part of the financial plan is, is understanding asset allocation, understanding your risk tolerance, you know, will you be as happy if your investments up 20% as you would be sad if it was down? Those are questions during the preliminary meetings Things that are so important and so critical to long term financial success.

Lee Kantor: So if somebody wants to learn more, get a hold of somebody on your team. What is the best way to connect?

John Inhouse: Uh, Merrill. Com uh, it’s a great way to connect. And, you know, you can say you’re from Atlanta or the metropolitan area and, um, you know, hopefully they’ll get in touch with one of us and we’ll be able to help them with a financial plan so that they could sleep better at night and have the best probability of success with their financial goals and dreams. I’ve spent three and a half decades of that, and I love it, and I plan to spend a lot more time.

Lee Kantor: All right, John, well, thank you so much for sharing your story. You’re doing important work and we appreciate you.

John Inhouse: Lee, it’s my pleasure and thanks for all the work you do and for for helping people learn. And it’s a privilege and honor to be on your show.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

Tagged With: John Inhouse

Miguel Jimenez With Chase for Business

June 27, 2025 by Jacob Lapera

Tampa Business Radio
Tampa Business Radio
Miguel Jimenez With Chase for Business
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Miguel Jimenez is a Tampa-based Senior Business Consultant at Chase for Business, where he works with small business owners 1:1 day-in and day-out through the firm’s Coaching for Impact program.

He has nearly 15 years of business banking experience and has been with JPMorgan Chase since early 2014.

Connect with Miguel on LinkedIn.

What You’ll Learn In This Episode

  • How does Chase for Business support the Tampa small business community
  • What services/resources they provide
  • Chase for Business’ Coaching for Impact program

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Tampa, Florida. It’s time for Tampa Business Radio. Now, here are your Business RadioX hosts.

Lee Kantor: Lee Kantor here another episode of Tampa Business Radio, and this is going to be a good one. Today on the show, we have Miguel Jimenez, and he is a Senior Business Consultant with Chase for Business. Welcome.

Miguel Jimenez: Hey, Lee, thank you so much for having me.

Lee Kantor: Well, I am so excited to learn what you’re up to. Do you mind sharing for the folks who are listening? Like, what’s a day in the life for a chase for business senior business consultant.

Miguel Jimenez: Well, thank you for the question today. So my job, my job is simple. My job is to work with business owners in the community. And the idea is to get to know them in a way that allows me to, in terms utilize our resources, right, both internal and external, to add value back to that business owner. So I think it’s simple because it’s something that I truly, truly enjoy, something that I’m passionate about and something that I look forward to doing every day.

Lee Kantor: So what are some of the kind of resources maybe a person wouldn’t expect a chase for business consultant to be able to provide?

Miguel Jimenez: Great question. So what we do is we provide one on one executive coaching, right. So we’ll work on a one on one basis with an entrepreneur. And the idea is to understand the business and dissect the business and then be able to add value to the business so that the business can in turn, scale. And we do that on a one on one basis. There’s a customized program. And the best part about it is that it’s 100% free to the public. Anyone, any business owners can take advantage of the work that we’re doing.

Lee Kantor: So you acting as their coach or do you have a team of coaches that you work with?

Miguel Jimenez: Well, so I would be acting as the coach and we have a team of consulting actually across the country, league that is ready to help entrepreneurs across the country.

Lee Kantor: So what’s your back story? How’d you get involved in this line of work?

Miguel Jimenez: Great question. So I actually been working with business owners for the last 15 years. So about five years ago this program started. And when they came to me with the idea, I first, I couldn’t believe it. Right. Um, and because it’s something that isn’t done traditionally in banks. So I was ecstatic, uh, excited to, to do this. I was the first consultant in the state of Florida, and four years later, I’ve been in C for four years now. I love, love the work that we do. We work on a one on one basis for entrepreneur. I’ve been working with entrepreneurs here in the Tampa Bay area myself for the last seven years. Uh, and it’s just a journey that I truly enjoy. You really get to be a part of someone’s journey, right? Because a business is a journey. And and you get to see that that business grow and flourish and, and have a part in that. And it’s something that I’m truly blessed to be able to do.

Lee Kantor: Well, hats off to Chase for taking on this kind of this resource because most banking, I mean sadly, is very transactional. Like the person doesn’t know who their banker is, they don’t really interact unless they need something. And for Chase to really kind of have this mindset shift when it comes to providing this service and resources. Just kudos to you for doing that. That’s a you know, that could be a game changer for these business owners. They’re so fragile.

Miguel Jimenez: 100%. And then the great thing is right. Our program is four months. Um, you’re in the program for at least four months. But after we’re done right, we’ll pair you with one of our local business relationship manager, one of our local bankers and the business owner will always have a contact individual that they can reach out in the event that they need anything. Right. So this is really a relationship building that we’re doing here with our business owners, with our clients. And again, I’m very, very excited about being able to be a part of the growth, Road for local business owners in the Tampa Bay area.

Lee Kantor: Yeah, I would imagine that this is kind of a culture shift for, um, for the community and the bankers because most bankers, like I said, aren’t really reaching out to their customers in this manner. So again, I mean, this is a really could be a game changer for a lot of folks. Can you talk a little bit about maybe the first time you did the coaching and you were working with a client in this kind of intimate manner, because you really have to get to know them in order to really be able to help them.

Miguel Jimenez: Yeah. So, um, yeah, great question again. I’ve been doing this for four years and you’re 100% right. Right. That’s why our program is four months or, uh, it’s a four month program. And we need, depending on the client’s schedule. Right. So I always tell my folks I work for you. It’s not the other way around. So we’re going to meet when you have the the time that we can sit down and have a conversation. Typically for me, Lee, I meet my clients for at least an hour and hey, let’s understand what’s going on, right? Let’s if we’re having this conversation June 24th, 2026, what would you like that to to look like? And once we understand that right now is okay, let me let me show you how a financial institution can play a role in helping you get there. But also let me show you some of the things that perhaps you’re not looking at in order to get there. Right. So it’s really unbiased advice. Um, I like to think of myself as, as an on pay employee of the business, if that makes sense. Um, and I truly, truly enjoy doing that. Getting to know these business owners, getting to know their business, which I call their babies, excuse me. And then in terms of being able to add value to so that that baby can grow.

Lee Kantor: Now, some of the other services Chase offers are not only this coaching, but you’re hosting events like the, um, what is it, the experience in Tampa?

Miguel Jimenez: Yes, we had a great, great event on the experience here about a month ago in the Tampa Bay area was the first time that we, uh, held this event in Tampa. And, uh, we had around close to 1000 business owners come in throughout the day. Right. And the idea is to, hey, how can we create an event where. Yes, to allow you the opportunity to network, but also we’re providing you a ton of resources. That’s really the key here, right? A ton of resources, a ton of tools throughout the bay with a 7.5 hour, uh, event that you can utilize these these tools, you can utilize these resources. You can utilize this information again in terms of help your business grow in scale.

Lee Kantor: And again, you’re trying to elevate kind of the relationship with your clients and be that kind of connector and information source, not just that banker 100%.

Miguel Jimenez: Right. So one of the things I always tell my folks is I don’t sell anything. I don’t sell anything. But the great thing about this league, you ready? You don’t have to be a Chase client to be a part of the coaching for impact program, right? So I say that to say we’re really intentional about adding value to business owner. That’s the key here. How can we help you scale? How can we help you grow? How can we utilize our resources to add value to you? Let’s have a conversation about this right. And even after the four months, a lot of my clients I still meet with on a regular basis. Right. Because a lot of these things, it’s going to take a little more than four months to kind of see, see through. Right. So for me is, hey, let’s let’s continue having these conversations. We’re here for the long run. We really mean what we say. Uh, you know, when we want to be a partner for you and your business.

Lee Kantor: And so from that event, uh, the the experience event, the day long networking and educational event, is that where people can apply for the coaching or, like, how does the coaching work like, or can anybody apply or do you have to be selected to be part of it?

Miguel Jimenez: Great question. So the first answer is yes. Anybody can apply. Anybody can be a member. What I would say is place for business. That will be the best place to go, because in there you’ll find a link for the coaching for impact. That’s the name of my program, coaching for impact. And then what? The beauty about that is that any listeners can, regardless of where they are in the country, they can go to chase for business.com and go under the coaching for impact link. And depending on where they are in the country, they will be paired with a consultant. Right. So for example, there’s two of us here in Tampa. We have some wonderful consultants in Orlando. We have some wonderful consultants in South Florida and then throughout the country. Right. So chase for business.com. And in there you’ll see a link for the coaching for impact. Um and that’s that will take you directly to my program and will allow you to be paired with a consultant anywhere in the country.

Lee Kantor: So is it one of those things that if you sign up, then you’ll get a coach, or do you or is this kind of limited to a, you know, a finite number of, um, business leaders that you partner with.

Miguel Jimenez: Right? So your your your you sign up and then you’ll get a, you’ll get a call a call. And um, someone will reach out to you to understand you and your business a little better and really understand what it is that you’re looking to do. Right. And then from there, you’ll be paired with a coach like myself.

Lee Kantor: And then are you in a cohort or is this kind of one on one coaching?

Miguel Jimenez: One on one? Um, because the thing with cohorts is they’re great, right? But the thing with cohorts is sometimes it might be challenging to disclose some personal information, if that makes sense. Right. Whereas on a one on one basis it’s more intimate program. Um, and is a more intentional program. So this is a one on one, uh, executive coaching program.

Lee Kantor: So, uh, business business leaders are kind of rolling in and out of the program every four months or so.

Miguel Jimenez: Correct? Correct. So we have a startup program, and then we have what we call a graduation, which we actually had our first graduation officially in Tampa at the experience, Um, about a month ago. So, yes, uh, folks are consistently coming in and out of the program and graduating the program. Once we’re, we’re we’re done with whatever we set out to do.

Lee Kantor: Is there kind of a story you can share about one of the recent graduates that maybe their experience, what they had a challenge, and maybe how going through the program helped them get to a new level.

Miguel Jimenez: Um, let’s see. So I can’t share any I cannot share.

Lee Kantor: Any I don’t don’t say any personal, but maybe just kind of the general what their challenge was and how they were able to get to a new level.

Miguel Jimenez: Yeah. So one of the things I love about the program is that it allows, uh, business owners to really kind of take a step back. Right. And, and, and look at their business, uh, from a different perspective. Right. So a lot of times, uh, business owners and rightfully so, are very passionate about what they do. Right? But I always say it’s one thing for you to be passionate about something is an entirely different thing for you to be able to efficiently run that the that business. Right. So one of the things I love. And one of the things I’ve seen in a lot of my clients, excuse me, is that they’re able to kind of take, take a pause, if that makes any sense, and look at and look at the business side of things. Right. You could be a great, uh, if you have a restaurant, for example, you could be a great, uh, chef. You could be a great cook. Right. But do you know how to run that business? Those are two entirely different things. So what I love about the program is that because we’re, we’re we’re working for a period of four months, it really allows us to just kind of pause, understand who we are. Right. It’s very important to understand what we are in order for us to know where we’re going. So one of the things I’ve seen is that, um, folks really just kind of pause and say, you know what? Let’s look at this from a different perspective. Right? Um, and like, for example, if you’re offering a product. Right. And I always tell my folks, okay, just because you like a certain product, that doesn’t mean you’re client. Right? And the idea here is for your clients to buy this. It’s not for you. So I think that’s one of the biggest change that we see and that folks are looking, you know, especially small business owners are looking at their business from a different perspective, which in terms allows them to grow.

Lee Kantor: Now, what type of businesses took place took part in the in the coaching in this last round of the recent graduates. Are they or you mentioned restaurants? Is that were there a bunch of restaurants or was it professional services or. I’m sure it could be any. It could be any business, right?

Miguel Jimenez: It is correct. It is a little bit of everything we have, from restaurant owners to attorneys to medical professionals. It’s a little bit of everything. Again, we focus on the business part of things. Right. So whether you’re a restaurant, an attorney, a medical professional, etc., we’re going to focus on the business part of things. We’re going to look at the numbers. Right. I’m not going to you know, we’re not going to sit here and say, hey, we’re going to make, you know, make you a better medical professional or a better attorney or a better restaurant owner, etc.. No, now the idea is to just focus strictly on the basis, strictly on the numbers, and be able to help you grow and scale from that perspective. So yes, anyone can participate in our program.

Lee Kantor: Now before they begin the coaching, is there some homework or some pre-work that you recommend them doing?

Miguel Jimenez: So I am notorious for homework. I am notorious for homework. So we do initially we do what’s called a Swot analysis. That’s that’s for us to, uh, gain an understanding of the basics and understanding of what you do and understanding of how you get paid and understanding of how you run your business. Right. And then from there, we start. And yes, there’s always homework, right? Because if we’re going to help you grow in scale, then that usually means we have to tweak a certain, you know, a few things here and there, right. So for me, it’s always homework that the business owner always does the work. Right. We can advise and give you a ton of resources, but it’s up to you, the individual, to be able to take that information and put it into place. So yes, there is, um, homework to do. I call it homework, but it’s more, uh, suggestions, if that makes sense.

Lee Kantor: And is there any kind of advice that you can share with entrepreneurs out there? Um, when they’re trying to grow their business over the years, I’m sure you’ve worked with so many. Are there some, uh, kind of do’s and don’ts that you, you like to see in a thriving business?

Miguel Jimenez: That’s the first thing I love to tell entrepreneurs is, you know, being an entrepreneur is difficult. Uh, but it’s supposed to be, uh, but you’re also not supposed to do it alone, right? That’s the one thing that I think entrepreneurs don’t often take into account. You’re not supposed to do this alone. There is not a single entrepreneur that you can show me that has achieved a high level of success, that has done this alone. I say that to say, build a team, a trusted advisor. Your bankers, they work for you. If you have an attorney, they work for you. Your CPA, they work for you. We work for you. It is not the other way around. Build a strong team. Regardless of what you do. It doesn’t matter whether you’re a restaurant owner or your medical profession. You’re an attorney does not matter. Build a strong team that, in terms, can help you grow and scale as you embark in this journey of being an entrepreneur. So that would be my first advice to business owner. Do not do this alone. You’re not. You’re not meant to do this at all.

Lee Kantor: And that’s great advice. And and it kind of does change the mindset of an entrepreneur, because a lot of times they think that they that the bank is doing them a favor. But you’re right, the bank has to earn the business of their clients every day. And and doing things like this help kind of cement that relationship to be that trusted advisor that the business owner needs to be successful 100%.

Miguel Jimenez: In my years in banking, I’ve always told my client whether it was in this role, my previous role as a business relationship manager, I always told my clients, I work for you. It is not the other way around. Your same and same thing applies to to your journey, your CPA. Think about it, right? As a business owner, you’re paying these folks. Right. It’s not the other way around. So I say that to say building a team. Trusted advisor is key in any success of any.

Lee Kantor: Now, any advice right now with the kind of the economy is the way it is. There are some challenges. Obviously, in Tampa, the weather is an issue that pops up, you know, around this time of year. Um, anything that Chase is doing to help in that area.

Miguel Jimenez: Um, so look, what I tell my folks is the separation is in the preparation. What do I mean by that? You’re 100% right. Let’s just take Tampa, for example. And obviously, uh, the weather, right? Last year was was tough. Um, for, excuse me, for Tampa Bay. So what I tell my folks is, look, the separation, the preparation. What does that mean? Let’s start preparing for, you know, some of these, these, these potential storms, whether they happen or not, that’s different. But let’s prepare for them, because if we prepare for them and they do happen, then we have a plan, right? So for example, understand the resources that are out there, right. Last year when the storms happened, one of the things I personally believe, I compose a list of resources, right, that were out in the community, depending on the county you were, etc., depending on the damage you sustained, etc. and I send it out to all my clients because they needed to understand, look, these resources are out there for you in order to help you get back on your feet. Once again, you’re not meant to do this alone, right? So what I love to tell a business owners listening is, look, now that we’re coming into this, this, this new hurricane season, let’s prepare ourselves, let’s understand what some of the resources that are out there and where they are. Right? Because in the event of a story, they were prepared. We understand. Okay, you know what? This happened. Now we know where to go to get support, we know where to go get help, Health, etc.. Right? So just just have a good comprehensive understanding of where these resources are because they are out there. They’re not, uh, perhaps, uh, you know, publicly, uh, um, announced as much as we would like to, but they are definitely out there, um, to help entrepreneurs get back on their feet.

Lee Kantor: Yeah, that’s great advice. Just I mean, the weather is one thing, and and you can count on some weather drama. It may be not every year, but it’s going to happen. So it’s a good idea to prepare when it’s not that chaotic situation rather than in the middle of the chaos. Now you’re trying to find somebody number like that’s that’s not the time to do it.

Miguel Jimenez: Correct? It’s it’s not the time. You’re not in the right mindset. Right? You, you perhaps have to deal with not just damage to your business, but perhaps also to, to your home. Right. So but if you already have that stuff prepared and then you know how to execute, um, um, if indeed if, if something were to happen and hey, if it doesn’t happen, great.

Lee Kantor: Yeah, but it’s one of those things. And if you can even be proactive and start building the relationships before you need the service, then all the better, because they’re going to return your call and they’re going to, you know, give you priority.

Miguel Jimenez: Right? Correct.

Lee Kantor: So if somebody wants to learn more and maybe get on your calendar or somebody on your team’s calendar to learn more about Chase for business, maybe the coaching again, you mentioned the website. Is there other ways to connect with you and your team?

Miguel Jimenez: So the website will be the best way. And I say the website because depending on where our our listeners are listening, the website will map you to the nearest consultant. Right. And then there’s a team of folks like myself spread out across the country from Florida, New York, Chicago, Atlanta, um, and you name it. Right? We are in a lot of cities across the country, so that’ll be the best way. But also, if you go into a branch and you ask for the coaching for impact team, right? Then that branch can also provide you like my contact or or any of my colleagues contact and depending on the city that you’re in.

Lee Kantor: So coaching for impact is the name of the program and that’s around the country.

Miguel Jimenez: Yes, sir.

Lee Kantor: Well, Miguel, thank you so much for sharing your story today. You’re doing such important work and we appreciate, you.

Miguel Jimenez: Know, thank you so much for having me. This was great, Amy. Thank you so much for this conversation. And, um, yeah, if you guys need any resources, Chase for business, um, will be the best place. I would I would recommend for folks to go check out. There’s a bunch of information there. There’s a bunch of tools there. There’s a bunch of resources there. Um, and we’re excited about, uh, helping our community.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Tampa Business Radio.

Tagged With: Chase for Business, Miguel Jimenez

Rachel Rozen With Connection Catalyst

June 27, 2025 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Rachel Rozen With Connection Catalyst
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From Chief Customer Officer to Networking Coach at Connection Catalyst, Rachel Rozen transforms professional networking from “icky” to “sticky.” She’s on a mission to help professionals build authentic connections, drawing from her journey of connecting with 300 people in a year.

Her coaching strategies empower professionals to turn networking challenges into lasting relationships.

When not coaching, she’s cheering for the NY Mets and Syracuse Orange, reading, and experimenting in the kitchen.

Connect with Rachel on LinkedIn.

What You’ll Learn in This Episode

  • How can coaches and consultants use networking as a consistent lead generation strategy—without it feeling transactional or awkward
  • What does it mean to “future-proof” your network—and why is that critical for business longevity
  • What are the biggest networking mistakes entrepreneurs make—and how can they shift their mindset
  • How can someone turn a single coffee chat or LinkedIn message into long-term business collaboration or referrals
  • What are the ‘3 I’s’ of networking—and how can listeners apply them right now in their day-to-day

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor here. Another episode of High Velocity Radio, and this is going to be a good one. Today on the show, we have Rachel Rozen, who is a networking coach with Connection Catalyst. Welcome.

Rachel Rozen: Haley. Thanks for having me.

Lee Kantor: Well, I am so excited to learn what you’re up to. I think you are the first networking coach I’ve ever met. So can you tell us a little bit about that?

Rachel Rozen: Yeah, absolutely. I don’t think there’s many of us out there. And I’m happy to be creating that category for people and know that I exist to help them with networking, because there’s definitely something that I need for myself and then realize I could help others do it. So I work with individuals from college students through C-suite execs, Those that are in business for themselves. Really, anyone that is struggling to network or doesn’t like to do it? Because most people are told to just go network, but nobody really tells you how to approach it and how to do it in a way that feels comfortable for you. So I like to say, take the icky out of networking and help you turn it into sticky relationships.

Lee Kantor: Now, I remember there was a saying a while ago that I heard that there’s a fine line between networking and networking that a lot of people are online doing what they think is networking. But maybe it’s not that bearing fruit like they imagine it will.

Rachel Rozen: Yeah, I think there’s a big difference to people convoluted networking and business development, and they’re two separate things. I always say that networking is a prelude to business development, because you really need to start having conversations and building relationships with people, and if they know what you do, they’re more likely to then become a client or to be a referral partner to help you find clients. And when we think about networking. It’s really about just starting those conversations. How are we planning those seeds for our garden? I use this analogy often, but if we think about it, our garden is our network of people. And if we just plant those seeds and never go back to them, we don’t water them. There’s no sunlight. The chances of it growing are slim to none. But also keeping in mind what’s in our garden isn’t always going to stay for the entire year. It’s. We may have seasonal things, annual perennials, we may have weeds that we need to pull out, and that’s okay too. It’s the same thing with our our network. People are going to come in and out of our lives, but we need to keep pruning that. And that’s what’s going to really help you to have a flourishing network consistently.

Lee Kantor: So what kind of led you down this path? Were you always kind of a connector and throughout your whole career, and then you decided to get into this, uh, specific niche or, like, what was kind of the backstory?

Rachel Rozen: Yeah. So I actually wasn’t I was a workaholic, in all honesty, and I didn’t spend a lot of time networking. But I come from a background in hospitality and customer success, customer experience work. And my last full time role, I was a chief customer officer at a food tech company, and when I left that role, I got all the way to top of the C-suite and got to where I wanted to be and realized I didn’t actually want to be there anymore. But my network wasn’t very wide or very deep, and the people that I knew were only my clients and my colleagues through the years. It wasn’t diverse, and I didn’t want to be doing what I was, what I had been doing. So I had to start from scratch to network. And I ended up meeting 300 people and one on one conversations virtually because it was still pandemic ish times. And from that I realized that there was a skill set around networking, and I was involved in a few different career transition groups as I was looking for my next opportunity, and everyone in that group kept saying, Rachel, how are you doing this? How are you networking? And someone said, can you do a webinar on this? And I did. And that was really the catalyst for me to get started, because I realized that it was resonating with people and no one really knew how to approach it in a tactical way that worked for them. So I’ve been evolving it over the last couple of years, but I’ve really helped so many people to get more comfortable with networking because I also didn’t like it. And now I’m much more comfortable, and I’m an ultimate connector and just getting people to find each other.

Lee Kantor: Do you run into maybe prospective clients or just people in your network in general, that maybe they worked for a big firm and they had a prestigious position, and then they get laid off, and then all of a sudden they realize that no one’s calling them back when they used to get calls back right away because they were at, you know, some prestigious company, but now they’re untethered that it’s hard for them. And that’s a difficult transition.

Rachel Rozen: Yeah. Sometimes. I mean, your title can give you gravitas or the company can give you gravitas, but it doesn’t mean that you’re not who you are, right? Like, there’s so much more to you. And as long as that’s still on your LinkedIn, it’s never going away. It’s still part of your resume. But it really is just to continue to have conversations and letting people know what you’re looking for. And often people in those situations don’t want to tell anybody that they’re looking for a job. And so they’re less likely to find that next opportunity because they’re not putting themselves out there in a way that people can help them because they’re afraid to hear or let people know what’s going on in their their worlds. Maybe they are timid. Maybe they are ashamed of being laid off. There’s many reasons why why that happens, but it is also okay to keep if you are laid off to keep the job on your LinkedIn profile. Nobody needs to know if you don’t want to. In the moment that you are that you are laid off, that’s completely up to you.

Lee Kantor: So now you mentioned earlier kind of differentiating between business development and networking. Can you explain kind of where you draw the lines in each each kind of activity?

Rachel Rozen: Yeah. So in business development you’re often looking for a lead to get a sale and networking. You’re looking to have a conversation with someone and see where that potentially leads. That conversation could lead into a business development conversation where you’re talking about sales, but more often than not, it’s a conversation to get to know somebody and to understand what they might be looking for. What’s something that’s important in their life right now? Or maybe what’s something that they need in their life? And I often I use a framework that I call the three eyes. So when you’re in a networking conversation, it’s more about the give and get. What can I give somebody? What can I get some something back? You know always have to exchange that. But this is often helpful to separate it from a business development conversation. So in a networking conversation, who can you introduce them to or who can they introduce you to? That’s the first AI introduction. The second AI is information. What information can I share with them? What information can I glean from them? Maybe that’s a resource. It could be a book, an article, a podcast. Sometimes it could be something tangible. So the second I information and then the third eye is an invitation. Where can they invite you to or where can you invite them to? Maybe it’s a community. Maybe it’s a webinar. Where are there places that they could show up, or you could show up that you don’t even know exist, that you can meet more people. That’s all networking, whereas business development is how can I get them to potentially buy my product or service?

Lee Kantor: So can you do business development without networking or is that kind of the precursor?

Rachel Rozen: I mean, you definitely can. But I, I do believe that networking is a precursor to business development. Sometimes it’s happening in the moment because someone says, oh, I’m looking for this product or service, and that’s what you have, right? So you’re going to lean right into the business development piece. And sometimes it’s just starting a conversation and seeing who you can introduce them to. And maybe it’ll be a potential lead down the road, but you’re not putting a pitch on them right away. That’s more business development. It’s just talking about who you are, what you do, etc. from a networking standpoint, you’re just building that relationship with them versus trying to sell them anything.

Lee Kantor: So if you were coaching me about how to network, let’s take a two different scenarios. One, like. Kind of in real life, I’m going to a Chamber of Commerce meeting. What are some do’s and don’ts I should be doing there so I don’t feel icky like you described earlier?

Rachel Rozen: Yeah. So I think the first starts with your elevator pitch and I hate using that that word. But there’s really nothing better that I’ve come up with yet. But how are you talking about yourself? So tell me, what do you what would you tell somebody that you do if they said, hey, Lee, tell me. Tell me what you do?

Lee Kantor: Um, I start a Business RadioX and we tell the stories of business in the communities we serve.

Rachel Rozen: Awesome. And what are those type of clients that you look for?

Lee Kantor: Are. Uh, our ideal client is professional service. Uh, people who have a difficult time building relationships with the people most important to them.

Rachel Rozen: Awesome. So that tends to be more on the networking side. You’re just telling someone what they do. The next question ideally is tell me more. So I asked you more of a specific question of who are the clients that you serve. Because it was based off of your first statement. And that could then lead into business development. Or I might ask you another question that could lead into getting to know you a little bit more. So it really just depends upon how the conversation goes. I like to say conversations are like driving down the highway. You can switch lanes, you can take exits and come back on. You just don’t want to go into a traffic jam. So the key, if you’re going to the Chamber of Commerce, is to just keep the conversation going and go in whatever direction it ends up going in. So if it stays in a networking conversation, I’m just trying to get to know you. We keep on that lane if it starts severe towards their potential client, then you can veer in that direction. That’s okay.

Lee Kantor: So any tips on how to get me out of the conversation if I’m like, I’m done.

Rachel Rozen: You want to move on from that person?

Lee Kantor: Yes. How do I get that? I need a pro tip in that area.

Rachel Rozen: Yeah, absolutely. You can say, hey, Lee, it’s been such a pleasure speaking with you. I see Bob over there, and I’ve been really meaning to connect. I’ll def I’m gonna run, you know, jump to go to to go speak to them and we’ll definitely be in touch. One example you can always use getting a drink, the bathroom, anything like that to get out of the out of the conversation. Another great tip is if you see somebody else nearby, you can say, hey, Rachel, this is Carrie. I want to introduce you, and then you slip away. Um, is another great way to get out of the conversation.

Lee Kantor: All right, so you covered in real life, how about online? Is there some kind of regular activity I should be doing? Like, say, for example, on LinkedIn?

Rachel Rozen: So LinkedIn. The best way to meet people is is twofold. One is commenting on people’s posts. So what is the topic that really interests you? Maybe it’s companies that interest you. Searching for those and commenting. Because that’s a great way to build rapport with someone, specifically the person that’s the author and or people that are also commenting within that post. You can start building relationships that way through the comments because they’re seeing your thought leadership. The second way on LinkedIn is LinkedIn has the ability to see events that are happening online within LinkedIn. Sometimes they’re outside of LinkedIn, but all virtual events related to the topic, any topic honestly. And you can see once you, uh, RSVP, who are the attendees on that list and you can start conversations with them. You can ask them, what are they looking forward to in this webinar or after the event. You can connect back with them and continue a conversation after that event as well. So those are two great ways to connect with people on LinkedIn versus just cold connecting.

Lee Kantor: And when you’re working with your clients, um, how do you kind of hold them accountable for some of these activities that sound easy when you kind of rattle them off? But if I’m doing this every day, it can get a little challenging.

Rachel Rozen: Yeah. So with my clients, the goal is, uh, really to get more comfortable with it first of all. So I’m not forcing them to have X amount of conversations or reach out to X amount of people in any specific day. It’s more about how do we get comfortable with the activity that we’re doing. How do we get comfortable with what are we talking about? How are we talking about ourselves? And then finding the right places and spaces to actually show up too. Because I often work with people that over network and they show up to too many places and they’re not actually following up. So we work on creating a schedule that works best for them, because what works for you isn’t necessarily what’s going to work for me. So your ground zero is wherever your starting point is right now, and then we alter that from that point forward so that you can start getting more comfortable with those activities, and then it becomes more of a habit versus something that has to be scheduled, or that you need to be held accountable for because you are automatically doing it. Because these conversations can happen with everyone all the time. Like, I had one client, uh, recently, who just started talking to people in the grocery store, which she would have never done before and led to potential opportunities. You just never know. The more comfortable you are with the way that you talk about yourself and what you do can lead to things that you probably wouldn’t even realize now.

Lee Kantor: Are there some mistakes you see people make when it comes to networking? Like, uh, over and over? That’s like, why are people still doing this?

Rachel Rozen: Yeah, I think one thing is not being strategic about your networking. So, for example, you know, AI is a hot topic right now and you’re just showing up to every AI event that exists. Is that necessary? Are there places that you should be showing up to? What is the follow up with these conversations? Are you wasting your time by going? Are you actually learning something or are you just going to go? So if you’re just going somewhere repetitively, just because that can be problematic and not actually help your growth. Also, people tend to stay in the same circles all the time for the same communities, and they may not be growing in that community anymore. So reevaluating that generally, once a quarter at least to say, are the places that I’m showing up right for me. What did I get from this space in this last quarter? And maybe I need to put that aside and move on and find something else that would much more benefit me today. And the third thing is often what people wear to events. This is one thing that I love talking about, because I’m a New York City and a New York City, people often like to wear black, but people generally wear black at a lot of networking events.

Rachel Rozen: But when you wear black, you blend in with everybody else. If you wear something that has a color or something with a path, you stand out so people are more likely to talk to you. I call this peacocking. So what’s something that you can wear that can start a conversation or maybe a compliment? For women, it tends to be a little bit easier than men at times, but for men it can work as well. So if you’re wearing a suit jacket or a pocket square, do you have cool glasses or socks or a tie? For women, it’s often statement jewelry, or your shoes or your purse. There’s lots of ways that you can make yourself stand out just a little bit, a little bit more. And those are all great conversation starters. And people are attracted to come to you to start the conversation. It starts to get easier to have those conversations over and over again.

Lee Kantor: Now what about kind of pre-work before a marketing event? Should you be kind of checking who’s attending, doing some research, targeting a few people? Is that a good strategy, or should you kind of just leave it up to serendipity?

Rachel Rozen: It really depends upon what you want to get out of that event. So if you have a clear objective of what you want to get out of it, absolutely. Do some research, research ahead of time and choose some people that you are interested in talking to. And I like to call this game Where’s Waldo. If you remember the Where’s Waldo comic. Yeah, uh, back in the day, uh, and you find those people, you can research them ahead of time and then try to find them at the event. And you can also connect with them ahead of time and saying, I’m really interested in talking to you here. Looking forward to seeing you there so that you can maybe find a time to connect when you’re there. Another way that you can play Where’s Waldo too. If you’re not sure who you want to meet and you want to kind of be spontaneous about it, you can say, oh, I only want to meet people that are wearing green shirts, and you just go and talk to people. Wearing green shirts for the day could be just another idea of spontaneous networking or connection.

Lee Kantor: Now, do you have any stories you can share about, uh, people that have worked with you that have either gotten, you know, maybe more business or gotten that dream job.

Rachel Rozen: Yeah. So I don’t guarantee anybody working with me that they’re going to get, um, more business or dream job by any means. It’s really just, uh, to get more connections and feel more comfortable with the connections and generally with people that are working with me. The main thing that shifts for them is their mindset that they hated networking before, and now they’re able to be more comfortable and show up as their genuine, authentic self wherever they are. But I’ll tell you one story about a client who was working with me, and she was really struggling with small talk or even just having conversations with people. And she got on a zoom call with an executive, and she was interviewing for an executive role. And the person that she was interviewing with was in a hotel room. And he started the conversation saying, I apologize, I’m in a hotel room. And normally she would just end it there and start the interview. Well, she decided to have a little bit of small talk, and she really connected with that executive who is very busy. And this is a very large company. He extended the interview 15 minutes, which was huge. And not only that, he scheduled a second, third and fourth interview for that person as well. Just from that one opportunity where she leaned in to have a conversation prior to the start of the interview and really built that connection with that person, and that was huge.

Lee Kantor: Now, is that kind of at the cord or to networking is to kind of humanize it as quickly as possible or as authentically as possible?

Rachel Rozen: Yes, absolutely. And and I’m a big believer in how we have conversations and how we show up as ourselves, because that energy really resonates with people. If you’re in another space, if you’re not, if you’re not present, if you’re thinking about, you know, your sick child at home or work that you need to get back to or really anything else than what’s happening in the present moment. People feel that if you’re energetically in that right space, and being present and connecting with the person in front of you, people feel that too. And the more you can humanize the conversation and a human talking to another human, regardless of their title or their job or the company that they work for, you’re going to start building connections in a much more authentic and genuine way.

Lee Kantor: So how has this coaching journey been for you? Are you more fulfilled? Is this you feel like you’re kind of aligned with your skills and your passions?

Rachel Rozen: Yeah, absolutely. This is definitely something that that fits me a lot more. And I was coaching a lot when I was an executive and when I was in leadership roles, I just never realized that this was my superpower and really helping people to get the best out of themselves. And that’s what I love about coaching, is that I can really work with people for them to find their best self.

Lee Kantor: And when people do work with you, do they do that through one on one coaching group coaching? Like what are the ways that they can work with you?

Rachel Rozen: Yeah, they can work with me either through group or one on one. When it comes to networking specifically to start, I always like people to work in my group coaching program because it gives them the opportunity to actually practice in real time with real people, and having that coach next to them, to coach them through what they’re talking about, whether it be their elevator pitch or their conversations, how what their strategy is. And it’s nice to see how other people are going through it. And they don’t have to be in the same industry. They don’t have to be in the same role. It allows people to diversify one their network and to seeing that they’re not alone, that there are other people that are feeling the same way as that.

Lee Kantor: And when you kind of explain to them that when that when networking, you’re not like necessarily trying to sell anybody anything, does that kind of create an aha moment of taking some of the pressure off that, you know, I got to get to a sale as quickly as possible. Maybe they they have those misconceptions.

Rachel Rozen: Yeah. Sometimes it depends upon the client because there’s some people that are job searching. There are some people that are looking to get promoted. Some people are thinking about it from a business development perspective, but it’s really uh, for most people, the aha moment comes with it’s one human talking to another human, and there’s no specific outcome that I need from this conversation. And knowing that it’s one conversation. Can I get a second conversation or a third conversation? Makes it easier versus thinking that I need to get something or give somebody something in that very moment in time, knowing that it’s an evolution versus a transaction.

Lee Kantor: And that that’s the key, that this is a human relationship and it should be treated as such.

Rachel Rozen: Absolutely.

Lee Kantor: So, Rachel, if somebody wants to learn more, have a more substantive conversation, uh, where can they go? Is there a website?

Rachel Rozen: Yeah, my website is connection catalyst dot me. And they can also find me on LinkedIn.

Lee Kantor: And that’s Rachel. Rachel. Rosen. Rosen. Yes. Well, Rachel, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Rachel Rozen: Thanks, Lee. I really appreciate the conversation today.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: Connection Catalyst, Rachel Rozen

Elizabeth Solaru With Luxury Business Emporium

June 27, 2025 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Elizabeth Solaru With Luxury Business Emporium
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Elizabeth Solaru, CEO and Founder of Luxury Business Emporium.

She is a multi award-winning luxury business consultant, author, and world renowned cake artist. As the CEO and Founder of the Diversity in Luxury Awards, she is a pioneering voice advocating for inclusivity and representation in the luxury sector.

An ex microbiologist and headhunter who interviewed, coached and ran job hunting workshops for C-suite executives, she began her luxury business journey as a celebrated cake artist, earning international acclaim for her innovative designs and impeccable craftsmanship. Her clients include UHNWIs and royalty.

Her creative talent and business acumen led to a successful transition into luxury consulting, where she now advises brands on how to navigate the complexities of the luxury market. Recently ranked as one of the world’s top speakers on luxury business by the World Luxury Chamber of Commerce, Elizabeth regularly shares her expertise as a guest lecturer at prestigious institutions including Sotheby’s Institute of Art, Goldsmith College, and Anglia Ruskin University.

Her latest book, “The Luxpreneur: How to Start and Build a Successful Luxury Brand” has been described as “the blueprint for a luxury business” and a “must-read for those interested in working in the luxury industry.”

Elizabeth has been named as one of the world’s Masterful 100 and has been featured on the BBC, Channel 4 and Sky TV. She has spoken on some of the most exclusive luxury business stages, including JP Morgan, The Global HR Summit, Ernst and Young and The Inner Circle Experience.

In addition to her consulting work, she is passionate about mentorship and is dedicated to empowering the next generation of luxury professionals.

Connect with Elizabeth on LinkedIn.

What You’ll Learn in This Episode

  • How does she define modern luxury today
  • What do people often get wrong about selling to high-net-worth individuals
  • What are the key traits luxury brands must embody to stay relevant
  • How can a business stay premium without discounting or diluting its identity in tough times
  • What’s the next frontier in luxury that most businesses aren’t seeing yet

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor here. Another episode of High Velocity Radio, and this is going to be a good one. Today on the show, we have Elizabeth Solaru, and she’s the CEO and founder of Luxury Business Emporium. Welcome.

Elizabeth Solaru: Thank you so much. I’m very excited to be here. And thank you for having me.

Lee Kantor: Well, I’m excited to learn what you’re up to. For folks who aren’t familiar, can you share a little bit about Luxury Business Emporium? How you serving folks?

Elizabeth Solaru: Yes. So essentially small businesses that want to get into the luxury industry or businesses that want to serve the high end client, I help them get those clients. So that’s what I do in a nutshell.

Lee Kantor: So you’re a coach for brands to help them kind of, uh, earn their way up to the luxury market.

Elizabeth Solaru: Absolutely. So I coach I also consult for a number of brands.

Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?

Elizabeth Solaru: Ah, that’s a very good question. So I started my career many, many moons ago as a scientist. I was a microbiologist, I worked in a hospital. And then I remember thinking, there’s got to be more to life than being a lab rat. So I decided to, uh, do something different. I didn’t know what I wanted to do, but I knew it had to be something in business. So I went off and did an MBA. I probably should have just used that money to set up a business, but, hey, so did an MBA. And then I became a headhunter, started recruiting very high end chief executives and chairs and finance directors, etc. and then 2008, as you know what happened the city tank. So I was laid off from work, and I decided to set up a company that I’d always wanted to do when I was a child, and that was having a cake shop. So I started my cake company, but I knew I had problems because I needed clients, and I knew I wanted a certain type of client. So I took the yellow Pages, I called the Yellow Pages, and as it would have happen, I happened to call someone who happened to be the cousin of the late Queen Elizabeth, and she happened to be one of the best wedding planners in the world, and I started working with her. She wanted, you know, I said, I’ll bring some samples, you can try my cakes. And that’s how it started. And that was my entry into the luxury world. And then that went on for quite a while. And then 2020, the pandemic hit. We were all at home, and I think a bunch of us went on to clubhouse. And then I realized that apart from experts and professors of luxury or luxury experts, not many people were talking about luxury businesses from the perspective of a founder. And that was what I dedicated my rooms in clubhouse to doing. And then people were like, oh my goodness, you should definitely write a book. So I wrote a book, The Lux Printer, and here we are today.

Lee Kantor: So how do you help? To me, I’m a big fan of if no matter what your business is, you should have kind of a premium high end service around it or a product that targets that market just as a rule. But in you, in your work, are you really helping brands kind of rethink, okay, how can I take what I’m doing and kind of measure it up to be a luxury brand? Like what what what is your typical client conversation about?

Elizabeth Solaru: Um. Okay. So I’ll give you I’ll give you an example. Uh, for example, worked with a client who is into cyber security. So then you wouldn’t necessarily think, oh, that’s a luxury brand, but, uh, work with them, help them with the rebrand, help them with their positioning. Uh, realize that their target, they were trying to target high end jewelers. And as you know, with jewelry, very small stones, uh, very immense value. And how? And we’re talking about people who are naturally, um, for lack of a better word, very geeky, very introverted. So how do they meet these very high end luxury jewelry brands? So I work with them. We came up with the strategy that really played to their strengths. And yeah, that’s how they ended up getting, um, quite a number of jewelry brands. So again, there was something there about Niching down. You can’t serve everybody. You’ve got to have your own niche. Um, and their niche was luxury high end jewelry brands and that was our target. So, um, not everyone understands sometimes that what they’re doing right now could easily be become a luxury brand. But there are at least five things that need to happen. I call them the five pillars of luxury branding. Five things need to happen before you can call yourself a luxury brand. And I think this is where people get it wrong.

Lee Kantor: Because a lot of it has. It has to be congruent, right? Like you can’t if you say your luxury, you can’t not look luxury or you can’t behave luxury like you have to be kind of all in on this, right?

Elizabeth Solaru: Oh, absolutely. So I first of all it starts with a person. It starts with your mindset. And then it starts with certain things that need to be in place. So to give you an example. Um, the first thing that people look for in a luxury brand is perception. So how have they perceived, um, that particular company or that person? If you’re a solopreneur and if those things don’t line up, you will not be believed. Uh, the second pillar that I talk about is making sure that your product is good. It doesn’t have to be perfect, but it has to be good. And for lack of a better, better word. Sometimes a lot of people present very mediocre, um, products or services, and they honestly believe it’s the best in class. So sometimes half of what I do is trying to say to them, you think you’re, you know, your product is the best in the market. I can show you it’s not. Um, and these are the reasons why. So what can we do to fix either the product or the perception of your product? So there’s that as well. Um, there’s also something around the business model that you choose. So I talk in my book about the five different types of luxury brands, and people think that, you know, luxury brands is just about, um, maybe having a lot of money or whatever.

Elizabeth Solaru: But there are five different types of brands, and you need to determine which one you want to position yourself in. So are you going to be a mass stage or are you going to be ultra ultra, you know, um, ultra high. Um, in in your branding, if you decide to be a mass stage, you probably might get a thousand clients a year. But if you decide to be ultra, ultra high, you might get 1 or 2 clients a year and the lead times might be 9 to 12 months. So people need to understand that. I also talk about the different types of luxury brand founders. There are nine types and you need to know what your type is. So for example, I come out as a visionary and an artisan and that’s actually both good and bad. It’s good to be an artisan. But the problem is I’m so busy creating the perfect product. Time and money. Um, I don’t care about them. I just want to create an amazing product. Um, also, as a visionary, I’m so focused on the future, I am not grounded enough in the present. So you need to know yourself in order to create that type of luxury brand that you desire.

Lee Kantor: So now in this part of a luxury brands or as a part of luxury brands, isn’t there a level of scarcity or difficulty to get at there? It can’t be for everybody, just by definition, right? There has to be limited supply or I only see so many clients. There has to be a way to kind of shut off the spigot. You can’t serve everybody.

Elizabeth Solaru: Oh, absolutely. That. I think a lot of that is true. Um, a lot of brands sometimes rely on scarcity marketing to get their clients. So, um, a brand that sells leather goods that sells handbags, particularly handbags. Um, Hermes, for example, they do that particularly well. So they are especially around, um, their handbags, the Birkin. And that product is protected. Um, they come down hard against anyone who wants to counterfeit, etc., etc.. So you’ve got all that around that particular brand. So if you want to buy a handbag that is five figures, six figures, you go on a waiting list, you might have to wait two years. And um, again, this is all the stories out there. So, you know, allegedly, you may even have to buy certain products of a certain value in order to qualify for the handbag. So it operates like an exclusive club. But a number of luxury brands that are also successful operate at three tiers. So you have level one, which is the lipsticks, the perfumes, the keychains, maybe the wallets, um, little things that if I save up for a maybe a month, I might be able to buy. Then you’ve got the next level where if I save up for a year, um, and we’re talking about off the peg, we’re talking about shoes.

Elizabeth Solaru: We’re talking about baby handbags. If I save up for a year, I might be able to afford that. And then you’ve got the third level up, which is couture. So that’s handmade, you know, um, that’s more sell a kidney or something like that, or, you know, whatever to be able to afford that. So you have that tiered levels. And I often say to um, clients that I coach or that I consult with, you need to structure your business like that. And it goes to what you said earlier on that if you had those three levels, um, where you have the bottom level driving a lot of the income. Um, and that’s how many, um, luxury brands operate. It’s the, the lower levels that drive the income. However, the marketing, the adverts, everything is always immaculate. So it doesn’t matter whether they’re selling a $50 nail polish or a 100,000 pound handbag. Everything. There is a lot of congruency in the advertising, in the marketing, in the promotion, and I think that is something that many smaller brands can learn.

Lee Kantor: So if you were working with, like you mentioned, the cybersecurity brand earlier, if you’re working with kind of a a business to business brand that so far in their life cycle they’ve just been, you know, just another regular company. What’s the first thing you do to help them, you know, reposition themselves as a luxury brand?

Elizabeth Solaru: So the first thing I would need to do is look at their past and look at where they want to go in the future and see their readiness levels. Because to be honest with you, a lot of people say stuff, we want to do this and we want to do that, but they don’t understand the realities of serving in that market. Because if you’re serving at that market, you can’t give this standard, um, you know, fill out our form or um, or, uh, contact us at blah, blah. You know, you can’t do any of that. Um, you know, yes, you can use tools, but these people will expect, uh, they might expect 24 over seven service. They expect a level of service and a level of detail and dedication that you might not be prepared for. So for me, that readiness level is very, very important. So that’s number one. So that’s the first thing I test. The second thing I will do is to look at what they have to offer. So if what you have to offer is not on par with what the best out there is doing, then you need to raise your game.

Elizabeth Solaru: So there is something around that as well. And then the third thing I will do is say to them, okay, you know, dream clients, let’s go. Who do you want to target? And then we have a list of who we want to target. And we go about targeting these people. Because the way you you don’t you can’t sell. Um, how do I put this? You can’t sell like a retail shop. Um, you’ve got to sell slightly differently, and you’ve got to get your clients slightly differently. And you’ve got to understand that the lead times might be different because you have to build that level of trust. So there are certain activities you need to do. They need to know who you are. And you need to leave what I call breadcrumbs so they can follow those breadcrumbs. Um, this is not a matter of you doing the hard sell or you doing these pitches that are people that are putting people off. You need to have very well crafted, very well thought out ways of attracting these sorts of clients. So that’s what I would do.

Lee Kantor: Now, what do you do when times are tough? Like if there’s an economic downturn, is there a way to do. Is there a way to kind of stay luxury without kind of having a 50% off sale?

Elizabeth Solaru: Oh, absolutely. Um, when times are tough, no matter how tough times get, uh, the luxury sector, although that’s been hit right now, the luxury sector is still thriving. Certain parts of the sector still thriving, and the luxury sector has weathered so much over the last hundred years or so, and it will weather a lot more. So the first thing I would say is obviously don’t give discounts, but you can give more. So rather than um, let me give you an example. So right now, um, certain hotels have realized that, okay, people might not be booking rooms, but they will book to eat, or they might book an afternoon tea, or they might book a spa. So what what they’re trying to do is to at least get people in to eat, to have a treat. Um, they give them more. Um, there’s a lot of, um, hotels turning dead space into, uh, little pop ups. You know, they do, um, collaborations with other brands. Uh, just a pop up one day or two. So they have that element of scarcity. They still have the quality, and then they also have people coming in because it’s different, because it’s new, because that’s one of the things around luxury. People want new things, but they still want the feel of luxury and heritage. So those are some of the things that I would suggest that people do when times are hard. Do not discount, but what you can do is find things that you can add that will attract people. And people think, yep, we’re getting real good value here.

Lee Kantor: Yeah, that’s a great point. I was just recently in Los Angeles at a luxury hotel, and they had a pop up with a Food Network pastry chef, and so then that’s helping both of their brands.

Elizabeth Solaru: Correct? Yeah. So and, you know, you will notice a lot of hotels. We’ll be doing that a lot of brands. Um, so for example, there was a brand, um, very luxury brand in the UK, Selfridges. Um, I think I believe it was um, um, it was actually a company of hundreds of years old set up by an American, I believe, Mr. Selfridge. And they did, um, a car park, boot sale, obviously very high end brands. And they literally had cars with, um, excess stock spilling out of it, and they invited a bunch of people. And people went and they had an amazing time just buying Deadstock again, raising money. Um, it speaks to sustainability. It speaks to diversity. And more importantly, they’re getting people in the door. So those are some of the things that people need to be doing, not necessarily just doing 60% off or 50% off, which dilutes your brand.

Lee Kantor: Now, this is one of the the reasons people hire you and people like yourself, right, where you can combine this high level of creativity with kind of the these, these kind of business disciplines that are needed if you want to do this the right way.

Elizabeth Solaru: Oh, absolutely. Um, because, you know, I don’t want to sound like a cliche, but this is where you have the thinking outside the box. Um, because sometimes when you’re running your company on a day to day basis, there’s more than enough on your plate. Um, you’re trying to juggle so many things. The last thing you want to do is start thinking. So sometimes you just get somebody out from outside who has the objectivity, who has the experience of working with a bunch of other brands across different sectors who might be able to give you at least 1 or 2 good suggestions. Not all suggestions are going to pan out, but at least out of maybe five suggestions, there’ll be one that will hit the jackpot and will feel right for your company. And then you’ll be able to do that. So again, um, when times are hard, creativity and innovation is actually born because people need to survive and people need to eat. So it’s a matter of, okay, I need my clients. How do I go about this? And, um, you know, this is part of the reason I wrote the book The Luxury, because I tell my clients, if you can’t afford me, at least go buy my book and begin to understand the very basics of luxury and luxury clients. And how the modern luxury client actually thinks. As opposed to what we were told in the past where it was a luxury brand dictating luxury. But now with a certain generation, the Gen Zs and the alphas, they are the ones dictating how they want to enjoy their luxury. And they should be listened to.

Lee Kantor: Now, um, who was your ideal client?

Elizabeth Solaru: Oh, that’s a great one. Um, my ideal client would be somebody with a great product. Um, somebody who doesn’t know where to start from. Um, maybe they’ve had a level of success, but they want to go to the next level. Um, that person would be my ideal client because they know what successful is like. They are ready, and they are willing to understand what it would take to level up. So that would be my ideal client.

Lee Kantor: Now, are they kind of retail? Are they, like you mentioned, food? Are they B2B like or is it industry agnostic? It doesn’t matter if they have a good business, you’ll find kind of the luxury angle for them.

Elizabeth Solaru: Yeah, I think there’s an element of that. But I tend to work with a number of coaches. So coaches I tend to work with people in the, um, event space, in the hospitality space, and also, um, to my surprise, cyber security. Who knew that even technology, you know, who knew that even technology, you can find the luxury angle for that. So I would suggest anyone who is ready and willing to take that step into luxury, um, there would be an ideal client.

Lee Kantor: Are there any trends you’re seeing when it comes to luxury that other businesses just aren’t seeing yet?

Elizabeth Solaru: Um, I would say with trends, I mean, I would say, oh, that’s a, that’s a, that’s a tricky one because I honestly don’t believe in trends. Because I believe good, good business survives all trends. But what we’re seeing in luxury right now is we’re seeing a lot of upheaval. So a lot of brands, since the beginning of the year, they’ve had a change in CEO, a changing creative director, a change in, um, um, uh, people running the business, etc.. So and with that change, what I’m seeing is that, um, recruiting the same people with the, you know, with the same background into those jobs is not, um, is no longer, uh, what’s the word I’m looking for is no longer needed because what even luxury brands, the big luxury brands. To give you an example, um, a brand recruited, um, the the former CEO of Renault. The car, the car, the car people. Um, so this guy had been running. Renault was responsible for turning it around, and the caring group recruited him to be CEO of Gucci. Now, that almost never happens in luxury.

Elizabeth Solaru: So that because they want, I suspect it’s because, well, Gucci has been going down for a bit now. So they need somebody with fresh eyes to have a look. So we’re seeing trends where it’s okay to have this cross, um, cross sector um, experience. Uh, we also see trends in the luxury market looking at other markets. So a lot of luxury brands we’re looking to China. And they were doing great with China. But other countries are emerging. So Japan’s doing very very well with luxury Korea doing really really well. Parts of Africa are doing well. India is also growing when it comes to luxury. So what we’re seeing is lots of brands going out of their comfort zone, countries to go into different countries and they’re now, um, um, looking for cultural intelligence. And by that, I mean, for example, the way luxury behaves in the north part of the United States is different to what happens in the southern states of the United States. So that kind of cross-cultural intelligence is becoming more important when it comes to luxury.

Lee Kantor: And in luxury. Is there one part of the world that is usually first? Is it the Asian market or European? Where where does luxury kind of. Who are the first movers in luxury usually.

Elizabeth Solaru: Oh that’s a very that’s a very good question. I think if it’s technology, um, if it’s technology backed or based, definitely the East for sure. Um, because they are, you know, way ahead when it comes to technology. They’re doing things with, um, AI and tech, and the innovation out there is incredible. Um, I think when it comes to certain fashion brands, definitely the West. Um, and that’s because not necessarily because those fashion brands are doing it better, but that’s because those fashion brands have had a hundred year head start over certain brands in other parts of the world. So certain elements of creativity, I would say in the West or, um, parts of Europe, parts of America, for example. So it really depends on the industry. And if you’re looking at things like maybe watches, for example. Definitely. Um, you know, the Swiss, um, you know, Europe, um, because they’ve got some amazing, amazing, um, hydrologists out there. So again, it really depends on the sector.

Lee Kantor: So if somebody wants to learn more about your practice and maybe get on your calendar or get Ahold of your book. Is there a website? What’s the best way to connect?

Elizabeth Solaru: Yes. The best way to connect with me is on LinkedIn as Elizabeth Solari. I’m on LinkedIn. I write about luxury every day. My book you can get from Amazon.com. It’s called The Lock Spinner. How to Start and Build a Successful Luxury Brand. And my website is called The Luxury Business emporium.com.

Lee Kantor: Well, Elizabeth, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Elizabeth Solaru: Thank you very much for your time. I truly appreciate our conversation.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: Elizabeth Solaru, Luxury Business Emporium

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