In this episode of Atlanta Business Radio, Lee Kantor talks with Edwin Archer, CEO of Arch Enterprise, about building a network infrastructure support company that keeps businesses operational when critical systems fail. Edwin shares his journey from Jamaica’s telecommunications industry to launching his own business in Atlanta, servicing ATMs, POS systems, fiber networks, and data center equipment for major clients. He discusses entrepreneurship, work ethic, scaling a technical services company, and why hands-on infrastructure support remains essential in the age of AI.

With over 38 years of experience in the technology sector, Edwin Archer is a seasoned leader and technical expert specializing in complex network infrastructure and telecommunications.
As the founder and CEO of Arch Enterprise Inc. since 2009, he directs a wide range of field service operations, including the installation, diagnostic repair, and management of Cisco-based routing and switching systems, VoIP platforms, and Microsoft Server environments.
Throughout his career, Edwin has demonstrated a deep proficiency in managing large-scale technical projects. During his 13-year tenure at Acuative, he led a team of 19 technicians and maintained an MPLS network encompassing more than 500 remote devices. His technical repertoire spans optical transport systems, WAN/MPLS configurations, and low-voltage cabling.
Based in Atlanta, he holds several key business credentials, including Minority-Owned Business and Disadvantaged Business Enterprise (DBE) certifications. He is recognized for his ability to bridge the gap between high-level leadership and hands-on technical execution, ensuring reliable connectivity and system performance for a diverse client base.
Connect with Edwin on LinkedIn and Facebook.
What You’ll Learn In This Episode
- Building and maintaining critical network infrastructure for businesses and financial systems
- How field engineers troubleshoot outages involving ATMs, POS systems, fiber optics, routers, and firewalls
- Importance of fast response times and reliability in minimizing business downtime
- Edwin Archer’s journey from telecom work in Jamaica to entrepreneurship in the U.S.
- How strong work ethic, punctuality, and consistency help build trust with major clients
- Steps involved in growing a technical services company from solo operation to multi-staff business
- Challenges of hiring and managing skilled field technicians across multiple locations
- Real-world insights into supporting industries like banking, retail, hospitality, healthcare, and data centers
- Why hands-on hardware and infrastructure support remains essential despite advances in AI
- Entrepreneurial lessons on persistence, sacrifice, adaptability, and never saying “no” too quickly to opportunities
This transcript is machine transcribed by Sonix.
TRANSCRIPT
Intro: Broadcasting live from the Business RadioX Studio in Atlanta, Georgia. It’s time for Atlanta Business Radio, brought to you by Kennesaw State University’s Executive MBA program, the Accelerated Degree program for working professionals looking to advance their career and enhance their leadership skills. And now, here’s your host.
Lee Kantor: Lee Kantor here, another episode of Atlanta Business Radio. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, CSU’s executive MBA program. Without them, we couldn’t be sharing these important stories. Today on the show, we have the CEO with Arch Enterprise, Edwin Archer. Welcome.
Edwin Archer: Thank you sir. Thank you. Thank you for inviting me.
Lee Kantor: Well, I am excited to learn what you’re up to. Tell us about Arch Enterprise. How are you serving folks?
Edwin Archer: Oh, we’re serving folks by giving them the opportunity to maintain their network environment. And what that means is anytime there is a prime example, JP Morgan Chase, anytime their ATM machines down, you could bet Arch Enterprise Truck Service truck will be pulling up in another hour or two to service us ATM. Um, another example is T.J. Maxx, HomeGoods, Marshalls. Anytime they registers down their POS system, their credit card machines down and you see this long line. They have only one person serving. Trust me, they’re waiting on us to come out to service the POS system and so on and so on. Camera system firewalls, you know, fiber optics, cable system down. So we are in that area of service where anything breaks, we fix it and it and the network world.
Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?
Edwin Archer: Do you have the time? I’ll make it short. I originally from Jamaica and my dad was an engineer at the phone company called JTC back in the day in Jamaica. And as a kid growing up, I watched my dad leave late at night go out and I was curious. I told my mom, I said, mom, where dad is going so late. So what happened is, if there’s an outage in the area for all the phone lines to be down, someone hit the light pole and damage all the the the phone lines on that pole. So my dad, as an engineer, he, his responsibility is to go out and make sure all those phone lines are connected back together. And I was so fascinated about it. And, um, I’m gonna cut it short on this level one day. Um, Hurricane Gilbert hit in 1908 in Jamaica, and I just graduated from, um, tech school. I was a network engineer there. Um, well electrical engineer and um, he said, hey, son, um, we need help. The, the island is torn up and we need, we need bodies to come out to actually help restore the, the, the infrastructure on the island. And that’s how I started. That’s how my career started working for the phone company in Jamaica, going into people’s homes, fixing their phone lines. Then I moved up to the PBX department, going into hotels, restaurants, installing their phone system. And then the light bulb went off one day and said, I need to expand my bandwidth and I migrate to the United States. And I worked for a lot of companies in the United States like Cox Communication, um, uh, Global Crossing nor, um, Nortel networks see beyond. I travel the world to Guam, Mexico City, Canada. And, uh, one day I decided. I said, you know what? I need to take a leap of faith and start my own business while I have my full time job, and I end up making more money on the side part time than my full time job. And that’s when the lightbulb went off again. I said, this is it. I’m going out. I’m going off of this adventure.
Lee Kantor: So now is the work actually dealing with the the actual fiber optic cables and the cabling and things like that, the actual wires that connect one point to another? Or is it the software like within the machines?
Edwin Archer: Right? So let me, let me break it down a little bit. So before you even go on your computer and say, hey, I’m going to Google cars.com. On the backbone side, there’s, there’s where the, the fiber will come inside the building When you come inside the building, there’s equipment like a firewall or a switch. That’s that um, wire have to connect to. And then from there, from the switch, um, the cables have to run from the switch to your PC or it run to a wireless device like you got the airport, you want to connect to the internet. It says, okay, connect to, um, march.com. And that’s how you’re able to connect to the internet. So basically we’re on the backbone side of the infrastructure.
Lee Kantor: And then when something goes wrong, is it that like a wire physically breaks or is that. Well.
Edwin Archer: That’s a good question. Yes, it could be a wire break. It could be a simple outage as there was a power glitch last night. And the, the that box, that router did not come up back on its own like it’s supposed to. So we have to send one of my engineers out there physically to reboot that box just like your PC one day. Why is it going so slow? And they said, go ahead and reboot it or restart it and voila, it’s working properly now because now it got all that trash out and now it can work properly now. So it could be like simple as a Comcast or AT&T or whoever your SBA provider is, um, have an outage and it’s take us to come out there to tell you it’s, there’s nothing wrong on site. It’s the, the, the ISP, me, either AT&T or Verizon or whoever you have your provider with, they have a problem on their end causing the outage right now. So we got to wait on them. So it could be a scenario like that also.
Lee Kantor: So your company can tell if it’s something that you have to physically send a human being to fix it, or else it could be something where you just might have to wait.
Edwin Archer: Yes. So if so, my clients say, for example, JP Morgan, right. Say one of their branch. They’re one of the bank’s branches down hard, like they call it down hard, meaning nobody can do any transaction. The there’s a sign on the door says closed because there’s no internet. Um, um activity here. So we come in that. So chase support doesn’t know what’s going on because they’re remote, they’re in China or they in India. So it’s going to take us to tell them what’s really going on. It could be an outage on their fiber, where we have the tester to go in and test to make sure that there’s a we got a continuity going on on that box. Or it could be simple that one of their ups, their power system that provide power to that unit just shut off. And it’s only going to take us to just press the reset button for it to come back up and power up all the units.
Lee Kantor: So there’s multiple points of failure and you know where to start looking faster.
Edwin Archer: Oh yes.
Edwin Archer: And a lot of other a lot of this is visual. Um, I’ve been doing this for 30 years. So if there’s a location it’s down, I could visually just as soon as I walk into the room and I know exactly what equipment I’m looking for, I could visually look at the equipment. And if there’s no light blinking or sometimes there’s a light blinking, it doesn’t it doesn’t mean that the, the, the fiber is down. So that’s when I would take out my laptop and get on the, the device and make sure that I’m seeing some connection coming from the internet provider. And if there’s any, that’s when we’re going to make another phone call to AT&T or Verizon and say, hey, guys, what’s going on on your end?
Lee Kantor: Right. And then you. But you can tell right away, hey, I know the problem isn’t here. It’s it’s with you guys.
Edwin Archer: Yes.
Edwin Archer: Correct. And then that’s when we start racking up the hours, man, because we cannot leave the customer high and dry. So we have to wait for that, um, provider to do their part to make sure when they told us, okay, go ahead and check it now, then we’ll check our end to make sure it is internet connection. Then I will ask the client, the customer on site, hey, go ahead and reboot all your devices. Now it’s up now and sometimes it will take all the device on site to reboot for everything to come back.
Edwin Archer: To go back.
Lee Kantor: To the way it was and then.
Edwin Archer: Right.
Lee Kantor: And this is, I mean, this is serious business because they can’t afford every minute they’re down.
Edwin Archer: That’s money.
Lee Kantor: Money is just like being lit on fire.
Edwin Archer: Yeah.
Edwin Archer: And you think about that ATM machine when you pull up to an ATM machine and you need that money, you need that cash right away. And you drove 20 miles, maybe half an hour to get to that machine. And you see red blinking across the screen. I know you’re gonna be mad.
Edwin Archer: Right?
Edwin Archer: So. That’s where we come in. And, and some areas are very sketchy. So we have to wait on a security guard to be out there with us. Because when you open up an ATM, it probably, you know, that’s right.
Edwin Archer: It’s all the money.
Lee Kantor: Is there.
Edwin Archer: Right, right.
Edwin Archer: So certain areas in Atlanta, we have to wait for security guard to come out.
Edwin Archer: Right.
Lee Kantor: But you’ve been doing this long enough. You have systems in place so that you can handle whatever’s thrown at you, right?
Edwin Archer: Yes.
Edwin Archer: Oh, gosh. Yeah. Sometimes when a client is telling me what’s wrong, um, on the way to the location, I already fixed the problem in my head.
Edwin Archer: Right.
Edwin Archer: They know. Yes.
Lee Kantor: And then, so what was it like getting those first clients? Was that difficult? You know, as somebody, uh, when you’re starting from scratch, I mean, they, you had experience in the industry, but your company was new at the beginning. So how did you build up the trust to get these major accounts?
Edwin Archer: Well, good question. Um, I was on a platform for engineers, so I was getting jobs off that platform. And my first job was with Walmart installed in their credit card machines and on the app. What they look for is your punctuality. Do you show up on time? Do you do all the necessary details on that work order to the tee example, if you got to get on site at 8:00 8 a.m., I always get on site an hour before because I’m factoring in traffic accident. Anything could possible. I want a buffer time. So I my reputation is online with these app. So I show up early. I inform the client. I know I’m supposed to be here at 8:00, but I just want you to know that I’m here in the parking lot waiting. Sometimes they want us to wait until eight. Sometimes like, oh my gosh, Edwin, you’re there already. Okay, I’m going to call the manager. I’m going to have them let you in. This is awesome. That’s one thing. The next thing is deliverables. When the job is done, the client like to get the deliverables deliverables, including pictures of what you just did, the sign off sheet from the client, the customer on site signed off saying the job is done, they’re satisfied, and so on and so on. You have to deliver both those same time as soon as you get the job done. What I found out later on, guys, are the engineers were going on site, don’t show up on time, don’t have the proper tools and the deliverables. They have to chase them down for deliverables. So when I build my reputation on that, since I’m Jamaican and my work ethic is like through the roof, I’m very, you know, strategically like follow directions and orders. Um, after being on the platform for a couple of months, a company called me Pitney Bowes. I don’t know if you’re familiar with Pitney Bowes.
Edwin Archer: They they sure.
Edwin Archer: They’re a manufacturer of stamp machines. They call me up one day and says, hey, I would like to have a conversation with you. Edwin, I said, sure. I’m just thinking. It was just a regular job they want to issue to me. Then they set up a Zoom call, and then the day of that Zoom call, it was six people on it. I was like, whoa, what’s going on here? Was the CFO, the director of operations and all say, hey, when we we look we’re looking at your profile on on the platform. And I see that you always show up on time. Your ratings is high. You, you did a wonderful job. Each job that you do, we get good ratings. The, the, the ratings that you do on these product lines are you ace everything. I would want to offer you a contract. At the time I was by myself. I still have a full time job and I was like, whoa, in my head. Like, how am I going to pull this off? And it happened to within a week after that, I got laid off from my job and I was able to take on that project. And I told him, I’m just by myself.
Edwin Archer: And they on a conference call, they said, Edwin, I know you will figure it out. So I have to hire techs. I have to get a payroll system and so on and so on. So my company grew from that contract, and that’s how I was able to grow my company, hire folks, hire HR managers, bought at least eight company vehicles to because the contract, the era that I was, um, servicing it was in Atlanta, Augusta, Athens, Savannah and, um, and, um, uh, Macon, Macon, Georgia. So it was a, I couldn’t have been those places at the same time. So I have to go on indeed search the job description, find the text, interview them, hire them and how I was paying them with my credit card at the time. Go to the my debit card, go to the ATM machine. Um, just pull up $400 this week. I watched the card. They pull it out, and then I’ll lock that card so they can go back and take any more money out. Until now I have a a payroll system. Adp and now, you know, I have a staff to manage all that now. But that’s, that’s how I started off. And I grow, grow, grow.
Lee Kantor: Now how what was it like at the beginning when you were trying to find the workers? I’m sure it was not that easy to find people as skilled and with the same work ethic that you had. That’s a tough thing to find.
Edwin Archer: Yeah, it it was a trial.
Edwin Archer: By error and I know it come with it because I was a manager of the the job that I have before, um, I was a district manager. So my job was to hire techs, manage them, take them out for lunch, you know, do payroll, all that. So I already know the flow of the.
Edwin Archer: Headache.
Lee Kantor: Right. So you knew who you were looking for.
Edwin Archer: Yes, I know, so I use indeed as a platform to do my bidding like I put in Pitney Bowes technician in. Indeed. And it will pop up all these resumes, pop up people texts that’s already, um, done have the experience working on Pitney Bowes machine. So that would make it easy for me. And, and these are older guys and, you know, they’re in their, they’re in their way. So I could deal with that in terms of they already disciplined in that, in that realm. Um, and, and, and that’s what makes it so better for me because I find guys, I already have the experience.
Lee Kantor: Now. Um, any advice for the aspiring entrepreneur that, you know, maybe is working at a job and dreams one day that they can be you like what, what do you recommend that they be doing so that when they take the leap, they’re ready to go and then they can, you know, build a business like you did? I mean, because you were kind of one foot in, one foot out at the beginning, And then you went all in?
Edwin Archer: Yes, yes.
Edwin Archer: Um.
Edwin Archer: The advice I could say is, um. Don’t give up. Um, not every day is going to be the same. You’re gonna have highs and lows. And I just put my blinders on and, uh. Because I’m good at what I do. I don’t have to reach out to someone to ask them, um, how I do this, how I do that. I already came in knowing what I know. And, um, all I’m gonna say is just don’t give up on your dream. Um, work hard. I, I, you know, I don’t sleep like, literally, I was just working night and day to build this company is there, there was no day off. There’s, you’re starting your company like mine. There’s no day off. I have clients call me 4:00 in the morning. Um, a Marriott hotel, their whole system down. I’m not gonna tell them. Hey, um, I’m done for the day. Um, could I come early in the morning? No, I got up out of bed. I said, I’ll be there in 20 minutes. That’s all they want to hear. So you. It depends on what business you’re gonna get into. Just make sure that you have the love you love for that. And also knowing that this is going to come with a lot of sacrifice. Late, late night, early morning, you never know if you get home and then you get another call that you got to go back outside to do a job. So it’s it come with a with a territory. And um, all I’m saying is it’s, it’s going to take a lot of sacrifice to build your company and just don’t give up. Stay on course.
Lee Kantor: Now in your business, the industry, it seems like is changing pretty rapidly with the advent of AI and the need for all these data centers. It seems that there’s, you know, you have, I would imagine, pretty good job security. There’s a lot of things that could go wrong on all these things. Um, how has, how has kind of all this, um, you know, the need for more compute impacted your business.
Edwin Archer: Well, it.
Edwin Archer: It’s for the best because if you think about it, I’m not in the software section of my business. I’m more hardware. I have to put my hands on the equipment, go out there, troubleshoot, replace the equipment, install the equipment. So for that we are always busy. We always have issues where the client don’t have the manpower to send their texts out, or they don’t have anybody. They depend on us. So the more I expand, the more these data centers are growing. It’s there’s going to be a need for arch enterprise for someone to go out there physically, like Google, Amazon, they have all these data centers where they have to, there’s someone have to maintain these equipment. They’re not going to work on their own. And AI cannot come in and say, hey, we want to replace this equipment or upgrade the equipment. Physically, someone have to go out there, open up the box, take it out of the nice. Wrapping it up. Screw it. Screw the the old one off. Install the new one. So yes. So AI doesn’t affect us that much. It’s just it just giving us more bandwidth to learn more technology that’s coming out and keep us busy.
Lee Kantor: Now, do you have an ideal client? Um, you mentioned a variety of industries. Are there certain, uh, industries you prefer to work in?
Edwin Archer: Um.
Edwin Archer: No, not at all. I always tell my, uh, my engineers that come on board, especially the younger ones, um, that never run away from any work orders that you see look unfamiliar. Uh, that’s what made me so successful. So successful because I never like, oh, I can’t do that. Oh, I never saw that before. Do your research. There’s always YouTube, there’s Google. You could go in and look up what it is that I’m looking at because I never tell my clients, no, never. I always tell them yes until I get on site. And the situation changed and I’ll let them know, you know what, this is something different. And do you have support on this? Because this is, you know, and I could go on and go on, but I never, never tell my client no, always yes. Until there’s a situation come up where I said, hmm, this is way much bigger than I thought.
Lee Kantor: So is most of your work in hospitality or like the financial?
Edwin Archer: Like all the above all the above all the above hotels, hospitals, um, we have a big project going on with Northside Hospital right now. Um, you know, it’s gas stations, um, Walmarts, data centers, you name it. Um. We do. We go everywhere.
Lee Kantor: Now, do the companies hire you or do companies hire some other IT people and then they hire you?
Edwin Archer: Yes.
Edwin Archer: So sometimes we have a direct clients that they come to us directly, some of the banks and there’s some, um clients, they have the contract to service their client and they will reach out to us.
Edwin Archer: Because you’re.
Lee Kantor: Your experts are what you do.
Edwin Archer: Right?
Edwin Archer: And we’re in the, we’re on the ground. They don’t have field engineers, so they will reach out to us to help them out, get on site, tell them what what’s the lay of the land is, you know. Oh, yeah. The the the the, uh, the system is tied down. We’re going to need this. We’re going to need that. We’re going to need a tall ladder to reach the equipment. We don’t have it here. You know, it could be any scenario like in warehouses, a lot of warehouses, they, their, their, their equipment is way, way, way up in, in, in the ceiling, like 30, 40 foot up. And we don’t have ladders that tall. So we’ll tell a client, hey, you’re going to need a lift and either sometimes the lift will be on site or they have to order a lift, and then it will take the next day for us to come out, get on the lift, go up all the way up to service that equipment. And the reason why those equipment are so high up in the in the ceiling is because it’s a warehouse. They have forklifts moving back and forth so they can afford that infrastructure to get damage.
Lee Kantor: So you work with a lot of like if a company was moving to Atlanta and they didn’t have field engineers, you’d be a good partner for them.
Edwin Archer: Yes, sir. That’s correct.
Lee Kantor: So what do you need more of? How can we help you?
Edwin Archer: Oh, boy.
Edwin Archer: How can you help me buy? You know, I think more for me is getting our name, our company name out there. Uh, arch enterprise. We’ve been around, um, since 2009 and anything that we can do. Um, yeah, I know. You know, you know, there’s going to be a lot of questions. And if I could help you along with anyone after this conversation, we have, if they have any interest in getting into this type of business, uh, I welcome a conversation. I’m welcome. A personal call to any of your students or whoever it is, I’m willing to, you know, take that time, dedicate that time to help out who I can help and guide and coach whatever I could do to help someone, because you never know that person I helped today turn around and get a contract, a big contract, and then turn around and say, hey Edwin, you were there for me. You help me, I want to, I want to give you a piece of this pie. So I look at it that way.
Lee Kantor: So do you, uh, need more clients? You need more workers. Employees what?
Edwin Archer: Both both sides.
Edwin Archer: Clients? Yeah, clients. So more clients is the more text we’re going to need. So yeah, so.
Lee Kantor: So they go hand in hand. The more clients then you need more techs. So if somebody wants to learn more about your company and connect with you, is there a website? What’s the best way to get a hold of you?
Edwin Archer: Well.
Edwin Archer: The website is Arch Enterprise inc.com.
Edwin Archer: Arch Enterprise.
Edwin Archer: Inc.com. And the information is on the website or phone number or staff, HR staff or dispatch staff is there. I’m on there also. You can reach out to me personally as a CEO. I’ll I’ll take calls. You know, I’ll give you my number now if you need, but yes, but um, yeah, but um, I’m 24 over seven.
Lee Kantor: All right. Well, Edwin, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.
Edwin Archer: Yes, sir. Thank you for having me.
Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.


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