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Keeping Businesses Connected: Edwin Archer on Network Infrastructure, Rapid Response & Building Arch Enterprise

May 8, 2026 by Jacob Lapera

Atlanta Business Radio
Atlanta Business Radio
Keeping Businesses Connected: Edwin Archer on Network Infrastructure, Rapid Response & Building Arch Enterprise
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In this episode of Atlanta Business Radio, Lee Kantor talks with Edwin Archer, CEO of Arch Enterprise, about building a network infrastructure support company that keeps businesses operational when critical systems fail. Edwin shares his journey from Jamaica’s telecommunications industry to launching his own business in Atlanta, servicing ATMs, POS systems, fiber networks, and data center equipment for major clients. He discusses entrepreneurship, work ethic, scaling a technical services company, and why hands-on infrastructure support remains essential in the age of AI.

With over 38 years of experience in the technology sector, Edwin Archer is a seasoned leader and technical expert specializing in complex network infrastructure and telecommunications.

As the founder and CEO of Arch Enterprise Inc. since 2009, he directs a wide range of field service operations, including the installation, diagnostic repair, and management of Cisco-based routing and switching systems, VoIP platforms, and Microsoft Server environments.

Throughout his career, Edwin has demonstrated a deep proficiency in managing large-scale technical projects. During his 13-year tenure at Acuative, he led a team of 19 technicians and maintained an MPLS network encompassing more than 500 remote devices. His technical repertoire spans optical transport systems, WAN/MPLS configurations, and low-voltage cabling.

Based in Atlanta, he holds several key business credentials, including Minority-Owned Business and Disadvantaged Business Enterprise (DBE) certifications. He is recognized for his ability to bridge the gap between high-level leadership and hands-on technical execution, ensuring reliable connectivity and system performance for a diverse client base.

Connect with Edwin on LinkedIn and Facebook.

What You’ll Learn In This Episode

  • Building and maintaining critical network infrastructure for businesses and financial systems
  • How field engineers troubleshoot outages involving ATMs, POS systems, fiber optics, routers, and firewalls
  • Importance of fast response times and reliability in minimizing business downtime
  • Edwin Archer’s journey from telecom work in Jamaica to entrepreneurship in the U.S.
  • How strong work ethic, punctuality, and consistency help build trust with major clients
  • Steps involved in growing a technical services company from solo operation to multi-staff business
  • Challenges of hiring and managing skilled field technicians across multiple locations
  • Real-world insights into supporting industries like banking, retail, hospitality, healthcare, and data centers
  • Why hands-on hardware and infrastructure support remains essential despite advances in AI
  • Entrepreneurial lessons on persistence, sacrifice, adaptability, and never saying “no” too quickly to opportunities

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studio in Atlanta, Georgia. It’s time for Atlanta Business Radio, brought to you by Kennesaw State University’s Executive MBA program, the Accelerated Degree program for working professionals looking to advance their career and enhance their leadership skills. And now, here’s your host.

Lee Kantor: Lee Kantor here, another episode of Atlanta Business Radio. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, CSU’s executive MBA program. Without them, we couldn’t be sharing these important stories. Today on the show, we have the CEO with Arch Enterprise, Edwin Archer. Welcome.

Edwin Archer: Thank you sir. Thank you. Thank you for inviting me.

Lee Kantor: Well, I am excited to learn what you’re up to. Tell us about Arch Enterprise. How are you serving folks?

Edwin Archer: Oh, we’re serving folks by giving them the opportunity to maintain their network environment. And what that means is anytime there is a prime example, JP Morgan Chase, anytime their ATM machines down, you could bet Arch Enterprise Truck Service truck will be pulling up in another hour or two to service us ATM. Um, another example is T.J. Maxx, HomeGoods, Marshalls. Anytime they registers down their POS system, their credit card machines down and you see this long line. They have only one person serving. Trust me, they’re waiting on us to come out to service the POS system and so on and so on. Camera system firewalls, you know, fiber optics, cable system down. So we are in that area of service where anything breaks, we fix it and it and the network world.

Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?

Edwin Archer: Do you have the time? I’ll make it short. I originally from Jamaica and my dad was an engineer at the phone company called JTC back in the day in Jamaica. And as a kid growing up, I watched my dad leave late at night go out and I was curious. I told my mom, I said, mom, where dad is going so late. So what happened is, if there’s an outage in the area for all the phone lines to be down, someone hit the light pole and damage all the the the phone lines on that pole. So my dad, as an engineer, he, his responsibility is to go out and make sure all those phone lines are connected back together. And I was so fascinated about it. And, um, I’m gonna cut it short on this level one day. Um, Hurricane Gilbert hit in 1908 in Jamaica, and I just graduated from, um, tech school. I was a network engineer there. Um, well electrical engineer and um, he said, hey, son, um, we need help. The, the island is torn up and we need, we need bodies to come out to actually help restore the, the, the infrastructure on the island. And that’s how I started. That’s how my career started working for the phone company in Jamaica, going into people’s homes, fixing their phone lines. Then I moved up to the PBX department, going into hotels, restaurants, installing their phone system. And then the light bulb went off one day and said, I need to expand my bandwidth and I migrate to the United States. And I worked for a lot of companies in the United States like Cox Communication, um, uh, Global Crossing nor, um, Nortel networks see beyond. I travel the world to Guam, Mexico City, Canada. And, uh, one day I decided. I said, you know what? I need to take a leap of faith and start my own business while I have my full time job, and I end up making more money on the side part time than my full time job. And that’s when the lightbulb went off again. I said, this is it. I’m going out. I’m going off of this adventure.

Lee Kantor: So now is the work actually dealing with the the actual fiber optic cables and the cabling and things like that, the actual wires that connect one point to another? Or is it the software like within the machines?

Edwin Archer: Right? So let me, let me break it down a little bit. So before you even go on your computer and say, hey, I’m going to Google cars.com. On the backbone side, there’s, there’s where the, the fiber will come inside the building When you come inside the building, there’s equipment like a firewall or a switch. That’s that um, wire have to connect to. And then from there, from the switch, um, the cables have to run from the switch to your PC or it run to a wireless device like you got the airport, you want to connect to the internet. It says, okay, connect to, um, march.com. And that’s how you’re able to connect to the internet. So basically we’re on the backbone side of the infrastructure.

Lee Kantor: And then when something goes wrong, is it that like a wire physically breaks or is that. Well.

Edwin Archer: That’s a good question. Yes, it could be a wire break. It could be a simple outage as there was a power glitch last night. And the, the that box, that router did not come up back on its own like it’s supposed to. So we have to send one of my engineers out there physically to reboot that box just like your PC one day. Why is it going so slow? And they said, go ahead and reboot it or restart it and voila, it’s working properly now because now it got all that trash out and now it can work properly now. So it could be like simple as a Comcast or AT&T or whoever your SBA provider is, um, have an outage and it’s take us to come out there to tell you it’s, there’s nothing wrong on site. It’s the, the, the ISP, me, either AT&T or Verizon or whoever you have your provider with, they have a problem on their end causing the outage right now. So we got to wait on them. So it could be a scenario like that also.

Lee Kantor: So your company can tell if it’s something that you have to physically send a human being to fix it, or else it could be something where you just might have to wait.

Edwin Archer: Yes. So if so, my clients say, for example, JP Morgan, right. Say one of their branch. They’re one of the bank’s branches down hard, like they call it down hard, meaning nobody can do any transaction. The there’s a sign on the door says closed because there’s no internet. Um, um activity here. So we come in that. So chase support doesn’t know what’s going on because they’re remote, they’re in China or they in India. So it’s going to take us to tell them what’s really going on. It could be an outage on their fiber, where we have the tester to go in and test to make sure that there’s a we got a continuity going on on that box. Or it could be simple that one of their ups, their power system that provide power to that unit just shut off. And it’s only going to take us to just press the reset button for it to come back up and power up all the units.

Lee Kantor: So there’s multiple points of failure and you know where to start looking faster.

Edwin Archer: Oh yes.

Edwin Archer: And a lot of other a lot of this is visual. Um, I’ve been doing this for 30 years. So if there’s a location it’s down, I could visually just as soon as I walk into the room and I know exactly what equipment I’m looking for, I could visually look at the equipment. And if there’s no light blinking or sometimes there’s a light blinking, it doesn’t it doesn’t mean that the, the, the fiber is down. So that’s when I would take out my laptop and get on the, the device and make sure that I’m seeing some connection coming from the internet provider. And if there’s any, that’s when we’re going to make another phone call to AT&T or Verizon and say, hey, guys, what’s going on on your end?

Lee Kantor: Right. And then you. But you can tell right away, hey, I know the problem isn’t here. It’s it’s with you guys.

Edwin Archer: Yes.

Edwin Archer: Correct. And then that’s when we start racking up the hours, man, because we cannot leave the customer high and dry. So we have to wait for that, um, provider to do their part to make sure when they told us, okay, go ahead and check it now, then we’ll check our end to make sure it is internet connection. Then I will ask the client, the customer on site, hey, go ahead and reboot all your devices. Now it’s up now and sometimes it will take all the device on site to reboot for everything to come back.

Edwin Archer: To go back.

Lee Kantor: To the way it was and then.

Edwin Archer: Right.

Lee Kantor: And this is, I mean, this is serious business because they can’t afford every minute they’re down.

Edwin Archer: That’s money.

Lee Kantor: Money is just like being lit on fire.

Edwin Archer: Yeah.

Edwin Archer: And you think about that ATM machine when you pull up to an ATM machine and you need that money, you need that cash right away. And you drove 20 miles, maybe half an hour to get to that machine. And you see red blinking across the screen. I know you’re gonna be mad.

Edwin Archer: Right?

Edwin Archer: So. That’s where we come in. And, and some areas are very sketchy. So we have to wait on a security guard to be out there with us. Because when you open up an ATM, it probably, you know, that’s right.

Edwin Archer: It’s all the money.

Lee Kantor: Is there.

Edwin Archer: Right, right.

Edwin Archer: So certain areas in Atlanta, we have to wait for security guard to come out.

Edwin Archer: Right.

Lee Kantor: But you’ve been doing this long enough. You have systems in place so that you can handle whatever’s thrown at you, right?

Edwin Archer: Yes.

Edwin Archer: Oh, gosh. Yeah. Sometimes when a client is telling me what’s wrong, um, on the way to the location, I already fixed the problem in my head.

Edwin Archer: Right.

Edwin Archer: They know. Yes.

Lee Kantor: And then, so what was it like getting those first clients? Was that difficult? You know, as somebody, uh, when you’re starting from scratch, I mean, they, you had experience in the industry, but your company was new at the beginning. So how did you build up the trust to get these major accounts?

Edwin Archer: Well, good question. Um, I was on a platform for engineers, so I was getting jobs off that platform. And my first job was with Walmart installed in their credit card machines and on the app. What they look for is your punctuality. Do you show up on time? Do you do all the necessary details on that work order to the tee example, if you got to get on site at 8:00 8 a.m., I always get on site an hour before because I’m factoring in traffic accident. Anything could possible. I want a buffer time. So I my reputation is online with these app. So I show up early. I inform the client. I know I’m supposed to be here at 8:00, but I just want you to know that I’m here in the parking lot waiting. Sometimes they want us to wait until eight. Sometimes like, oh my gosh, Edwin, you’re there already. Okay, I’m going to call the manager. I’m going to have them let you in. This is awesome. That’s one thing. The next thing is deliverables. When the job is done, the client like to get the deliverables deliverables, including pictures of what you just did, the sign off sheet from the client, the customer on site signed off saying the job is done, they’re satisfied, and so on and so on. You have to deliver both those same time as soon as you get the job done. What I found out later on, guys, are the engineers were going on site, don’t show up on time, don’t have the proper tools and the deliverables. They have to chase them down for deliverables. So when I build my reputation on that, since I’m Jamaican and my work ethic is like through the roof, I’m very, you know, strategically like follow directions and orders. Um, after being on the platform for a couple of months, a company called me Pitney Bowes. I don’t know if you’re familiar with Pitney Bowes.

Edwin Archer: They they sure.

Edwin Archer: They’re a manufacturer of stamp machines. They call me up one day and says, hey, I would like to have a conversation with you. Edwin, I said, sure. I’m just thinking. It was just a regular job they want to issue to me. Then they set up a Zoom call, and then the day of that Zoom call, it was six people on it. I was like, whoa, what’s going on here? Was the CFO, the director of operations and all say, hey, when we we look we’re looking at your profile on on the platform. And I see that you always show up on time. Your ratings is high. You, you did a wonderful job. Each job that you do, we get good ratings. The, the, the ratings that you do on these product lines are you ace everything. I would want to offer you a contract. At the time I was by myself. I still have a full time job and I was like, whoa, in my head. Like, how am I going to pull this off? And it happened to within a week after that, I got laid off from my job and I was able to take on that project. And I told him, I’m just by myself.

Edwin Archer: And they on a conference call, they said, Edwin, I know you will figure it out. So I have to hire techs. I have to get a payroll system and so on and so on. So my company grew from that contract, and that’s how I was able to grow my company, hire folks, hire HR managers, bought at least eight company vehicles to because the contract, the era that I was, um, servicing it was in Atlanta, Augusta, Athens, Savannah and, um, and, um, uh, Macon, Macon, Georgia. So it was a, I couldn’t have been those places at the same time. So I have to go on indeed search the job description, find the text, interview them, hire them and how I was paying them with my credit card at the time. Go to the my debit card, go to the ATM machine. Um, just pull up $400 this week. I watched the card. They pull it out, and then I’ll lock that card so they can go back and take any more money out. Until now I have a a payroll system. Adp and now, you know, I have a staff to manage all that now. But that’s, that’s how I started off. And I grow, grow, grow.

Lee Kantor: Now how what was it like at the beginning when you were trying to find the workers? I’m sure it was not that easy to find people as skilled and with the same work ethic that you had. That’s a tough thing to find.

Edwin Archer: Yeah, it it was a trial.

Edwin Archer: By error and I know it come with it because I was a manager of the the job that I have before, um, I was a district manager. So my job was to hire techs, manage them, take them out for lunch, you know, do payroll, all that. So I already know the flow of the.

Edwin Archer: Headache.

Lee Kantor: Right. So you knew who you were looking for.

Edwin Archer: Yes, I know, so I use indeed as a platform to do my bidding like I put in Pitney Bowes technician in. Indeed. And it will pop up all these resumes, pop up people texts that’s already, um, done have the experience working on Pitney Bowes machine. So that would make it easy for me. And, and these are older guys and, you know, they’re in their, they’re in their way. So I could deal with that in terms of they already disciplined in that, in that realm. Um, and, and, and that’s what makes it so better for me because I find guys, I already have the experience.

Lee Kantor: Now. Um, any advice for the aspiring entrepreneur that, you know, maybe is working at a job and dreams one day that they can be you like what, what do you recommend that they be doing so that when they take the leap, they’re ready to go and then they can, you know, build a business like you did? I mean, because you were kind of one foot in, one foot out at the beginning, And then you went all in?

Edwin Archer: Yes, yes.

Edwin Archer: Um.

Edwin Archer: The advice I could say is, um. Don’t give up. Um, not every day is going to be the same. You’re gonna have highs and lows. And I just put my blinders on and, uh. Because I’m good at what I do. I don’t have to reach out to someone to ask them, um, how I do this, how I do that. I already came in knowing what I know. And, um, all I’m gonna say is just don’t give up on your dream. Um, work hard. I, I, you know, I don’t sleep like, literally, I was just working night and day to build this company is there, there was no day off. There’s, you’re starting your company like mine. There’s no day off. I have clients call me 4:00 in the morning. Um, a Marriott hotel, their whole system down. I’m not gonna tell them. Hey, um, I’m done for the day. Um, could I come early in the morning? No, I got up out of bed. I said, I’ll be there in 20 minutes. That’s all they want to hear. So you. It depends on what business you’re gonna get into. Just make sure that you have the love you love for that. And also knowing that this is going to come with a lot of sacrifice. Late, late night, early morning, you never know if you get home and then you get another call that you got to go back outside to do a job. So it’s it come with a with a territory. And um, all I’m saying is it’s, it’s going to take a lot of sacrifice to build your company and just don’t give up. Stay on course.

Lee Kantor: Now in your business, the industry, it seems like is changing pretty rapidly with the advent of AI and the need for all these data centers. It seems that there’s, you know, you have, I would imagine, pretty good job security. There’s a lot of things that could go wrong on all these things. Um, how has, how has kind of all this, um, you know, the need for more compute impacted your business.

Edwin Archer: Well, it.

Edwin Archer: It’s for the best because if you think about it, I’m not in the software section of my business. I’m more hardware. I have to put my hands on the equipment, go out there, troubleshoot, replace the equipment, install the equipment. So for that we are always busy. We always have issues where the client don’t have the manpower to send their texts out, or they don’t have anybody. They depend on us. So the more I expand, the more these data centers are growing. It’s there’s going to be a need for arch enterprise for someone to go out there physically, like Google, Amazon, they have all these data centers where they have to, there’s someone have to maintain these equipment. They’re not going to work on their own. And AI cannot come in and say, hey, we want to replace this equipment or upgrade the equipment. Physically, someone have to go out there, open up the box, take it out of the nice. Wrapping it up. Screw it. Screw the the old one off. Install the new one. So yes. So AI doesn’t affect us that much. It’s just it just giving us more bandwidth to learn more technology that’s coming out and keep us busy.

Lee Kantor: Now, do you have an ideal client? Um, you mentioned a variety of industries. Are there certain, uh, industries you prefer to work in?

Edwin Archer: Um.

Edwin Archer: No, not at all. I always tell my, uh, my engineers that come on board, especially the younger ones, um, that never run away from any work orders that you see look unfamiliar. Uh, that’s what made me so successful. So successful because I never like, oh, I can’t do that. Oh, I never saw that before. Do your research. There’s always YouTube, there’s Google. You could go in and look up what it is that I’m looking at because I never tell my clients, no, never. I always tell them yes until I get on site. And the situation changed and I’ll let them know, you know what, this is something different. And do you have support on this? Because this is, you know, and I could go on and go on, but I never, never tell my client no, always yes. Until there’s a situation come up where I said, hmm, this is way much bigger than I thought.

Lee Kantor: So is most of your work in hospitality or like the financial?

Edwin Archer: Like all the above all the above all the above hotels, hospitals, um, we have a big project going on with Northside Hospital right now. Um, you know, it’s gas stations, um, Walmarts, data centers, you name it. Um. We do. We go everywhere.

Lee Kantor: Now, do the companies hire you or do companies hire some other IT people and then they hire you?

Edwin Archer: Yes.

Edwin Archer: So sometimes we have a direct clients that they come to us directly, some of the banks and there’s some, um clients, they have the contract to service their client and they will reach out to us.

Edwin Archer: Because you’re.

Lee Kantor: Your experts are what you do.

Edwin Archer: Right?

Edwin Archer: And we’re in the, we’re on the ground. They don’t have field engineers, so they will reach out to us to help them out, get on site, tell them what what’s the lay of the land is, you know. Oh, yeah. The the the the, uh, the system is tied down. We’re going to need this. We’re going to need that. We’re going to need a tall ladder to reach the equipment. We don’t have it here. You know, it could be any scenario like in warehouses, a lot of warehouses, they, their, their, their equipment is way, way, way up in, in, in the ceiling, like 30, 40 foot up. And we don’t have ladders that tall. So we’ll tell a client, hey, you’re going to need a lift and either sometimes the lift will be on site or they have to order a lift, and then it will take the next day for us to come out, get on the lift, go up all the way up to service that equipment. And the reason why those equipment are so high up in the in the ceiling is because it’s a warehouse. They have forklifts moving back and forth so they can afford that infrastructure to get damage.

Lee Kantor: So you work with a lot of like if a company was moving to Atlanta and they didn’t have field engineers, you’d be a good partner for them.

Edwin Archer: Yes, sir. That’s correct.

Lee Kantor: So what do you need more of? How can we help you?

Edwin Archer: Oh, boy.

Edwin Archer: How can you help me buy? You know, I think more for me is getting our name, our company name out there. Uh, arch enterprise. We’ve been around, um, since 2009 and anything that we can do. Um, yeah, I know. You know, you know, there’s going to be a lot of questions. And if I could help you along with anyone after this conversation, we have, if they have any interest in getting into this type of business, uh, I welcome a conversation. I’m welcome. A personal call to any of your students or whoever it is, I’m willing to, you know, take that time, dedicate that time to help out who I can help and guide and coach whatever I could do to help someone, because you never know that person I helped today turn around and get a contract, a big contract, and then turn around and say, hey Edwin, you were there for me. You help me, I want to, I want to give you a piece of this pie. So I look at it that way.

Lee Kantor: So do you, uh, need more clients? You need more workers. Employees what?

Edwin Archer: Both both sides.

Edwin Archer: Clients? Yeah, clients. So more clients is the more text we’re going to need. So yeah, so.

Lee Kantor: So they go hand in hand. The more clients then you need more techs. So if somebody wants to learn more about your company and connect with you, is there a website? What’s the best way to get a hold of you?

Edwin Archer: Well.

Edwin Archer: The website is Arch Enterprise inc.com.

Edwin Archer: Arch Enterprise.

Edwin Archer: Inc.com. And the information is on the website or phone number or staff, HR staff or dispatch staff is there. I’m on there also. You can reach out to me personally as a CEO. I’ll I’ll take calls. You know, I’ll give you my number now if you need, but yes, but um, yeah, but um, I’m 24 over seven.

Lee Kantor: All right. Well, Edwin, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Edwin Archer: Yes, sir. Thank you for having me.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

Tagged With: Arch Enterprise, Edwin Archer

The Power of Improv in Treating Social Anxiety

May 5, 2026 by Jacob Lapera

ABR-Curtain-Up-Anxiety-Down-Feature
Atlanta Business Radio
The Power of Improv in Treating Social Anxiety
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In this episode of Atlanta Business Radio, Lee Kantor interviews Murray Dabby and Lesly Fredman with Curtain Up, Anxiety Down, an improv-based program designed to help people with social anxiety. They explain how structured improv exercises—combined with reflection and therapeutic support—help participants reduce fear, build confidence, and improve real-world social skills. Their 12-week classes focus on movement, play, and collaboration rather than performance or comedy, creating a safe space for gradual growth. Participants range from college students to professionals, often entering with significant anxiety and leaving with improved confidence, stronger self-expression, and deeper social connection. Real-life breakthroughs include overcoming fear of public speaking, dancing at major events, and engaging more comfortably in social situations.

Lesly Fredman is a Creativity Coach, Managing and Artistic Director of Theatre on the Prowl, with over 30 years experience teaching improvisation, performing, and directing numerous theatrical productions; and a Certified Laughter Yoga Leader.

She is the co-creator/leader, with Imago therapist Jesse Bathrick, of playshops for couples (“Play Date Nights”) and women in transition (“Navigating the Space In Between” and “Off and On the Map”); and with poet Alice Teeter, of Improvoetry Workshops, a blend of poetry and improvisation to enliven the creative process. She has led church retreats (“Play as Spiritual Practice”) and improv classes for men in recovery from alcohol and drug addiction and adults suffering from social anxiety.

She has a B.A. in Humanities with an emphasis in Theatre from Florida Presbyterian College and a year of graduate work at the University of Oregon in Eugene, OR. She has received training from Coaches Training Institute, one of the premier life coach training organizations in the world; and is a member of the Creativity Coaching Association and the Artist Conference Network, a nationwide coaching community of artists.

Murray Dabby LCSW is a psychotherapist, group therapist, relationship coach, teacher and trainer with over 30 years of experience. He practices and trains people in the non-diagnostic performance based Social Therapy. He is director of the Atlanta Center for Social Therapy where he sees groups, individuals, couples and families in his therapeutic practice.

With a background in working with chronic mentally ill, family therapy, diagnostic research, community activism and community social work, he was one of the founders of the East Side Institute for Group and Short Term Psychotherapy, an international training program where the social therapeutic method is taught, practiced and developed. He continues on the affiliate faculty there.

He co-developed The Couples College training for couples on relationship building in a group context. He  has a history in the performing arts: as a musician, community theatre director, and using performance and improvisation in his teaching methods. He has trained professionals and non-professionals alike, nationally and abroad, in workshops with professionals in business, therapeutic settings, and in working with refugees of war in the former Yugoslavia.

He also runs a youth non-profit the Atlanta All Stars Talent Show Network, and is an Adjunct Professor at Clark Atlanta University.

Follow Curtain Up, Anxiety Down on Facebook.

What You’ll Learn In This Episode

  • Role of structured play in reducing fear of social interaction and judgment
  • Core improv principles (“yes, and,” collaboration, listening) applied to real-life communication
  • Step-by-step structure of the 12-week program (movement, games, role-play, reflection)
  • Importance of movement and embodiment in overcoming social anxiety
  • Reframing mistakes and failure as part of learning and growth
  • Real-world application of improv skills in situations like networking, parties, and public speaking
  • Use of role-play to safely rehearse personal fears and challenges
  • Long-term impact of improv practice on confidence, self-expression, and social connection
  • Value of reflection and group feedback in reinforcing personal growth
  • Overall philosophy of using creativity and play for emotional resilience and wellbeing

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studio in Atlanta, Georgia. It’s time for Atlanta Business Radio, brought to you by Kennesaw State University’s Executive MBA program, the Accelerated Degree program for working professionals looking to advance their career and enhance their leadership skills. And now, here’s your host.

Lee Kantor: Lee Kantor here, another episode of Atlanta Business Radio. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, CSU’s executive MBA program. Without them, we wouldn’t be sharing these important stories. Today on the show, we have, uh, Murray Darby and Leslie Friedman with Curtain Up, Anxiety Down. Welcome.

Murray Dabby: Thank you very much. Yeah.

Lee Kantor: Well, before we get too far into things, tell us about Curtain Anxiety Down. How do you serve folks?

Murray Dabby: Okay, Leslie, would you like to start?

Lesly Fredman: Sure. Curtain up. Anxiety down is an improv class for people with social anxiety. And so what we do is play. We have improv. And then we also have, uh, time for processing. So it’s both improv and also the therapy that that goes along with that.

Lee Kantor: So do people with social anxiety think, oh, well, the, the next move I should make is take an improv class.

Murray Dabby: It’s usually the last thing that they think about. And, uh, and it’s amazing to us that people with social anxiety actually call us and show up at the door and stay with us the entire time. Because you know, what they tell us right away is how scared they are of doing it. And, um, you know, and, and we have like a lot of people that, that come in people who have very severe social anxiety sometimes, you know, from trauma or they may be students, new students at college, and they couldn’t hack the, the social aspect of it. And then we have professionals that come in who want to, they get anxious speaking in groups, in boardrooms, in lawyers that have to speak in court, and they want to just improve their ability to be able to just talk to others or network with others. Yeah.

Lee Kantor: So what was the genesis of the idea to use improv in this kind of therapeutic manner? I’ve seen improv used in business, like for sales help or, uh, to help in communications, but never in a therapeutic manner like this.

Murray Dabby: Yeah.

Lesly Fredman: Well, you know, improv really is not necessarily about comedy. I mean, improv is really, for me, I think all the time that I’ve been teaching improv is about relationships. In scenes, you have relationships and people are able to create characters. They’re able to step outside of themselves and try different ways of being on. And so improv in that way can be really, really helpful for people, um, who are, who are just, uh, have a hard time expressing themselves. And we always say, put your feelings and emotions into a character and play with them and try that on.

Murray Dabby: Yeah. And, and to, to the, to your question a little bit also is that, um, Leslie and I met at a workshop, uh, that I was leading and she approached me to talk about, oh, you know, there’s, um, can we work together and, and presented the idea of working with people who have social anxiety. Both of us, Leslie, much more so than me, has been doing improv for a very long time and is a real pro at it, and I’ve used it therapeutically and as well in workshops through the years. And it’s also something that I did that helped me personally, uh, because I was a professional who was giving talks and I was not doing well at it. And so, you know, doing improv helped me to kind of relax and, uh, and, and, uh, also speak more impromptu. Uh, so we both had some history with it. Uh, I.

Lesly Fredman: I had, um, started, uh, working with people with social anxiety, but really, uh, had been contacted by someone in who worked with second city and he was, uh, worked in conjunction with them so that people took improv with Second City and then came to him. He was, uh, had a group called Panic and Recovery Center. And so that whole idea of working with a therapist, if I was going to work with people with social anxiety, uh, was just seemed like that’s the fit. That’s what would, would really work. Mhm. Um, and so yeah, that, that’s how that was, that came into being. And, and I’ve also found that improv all the years I’ve taught it has been really helpful for people. I feel people, you know, going out into their real lives, you know, have said that improv, uh, makes them, uh, look at, look at other, other people as partners in conversations. That’s one of the rules of improv is to make your partner look good to, to work with your partner. And I found it just to be that people become more generous in spirit. So I found that improv is a wonderful play to play. Playing is essential and also it really helps us learn life lessons.

Murray Dabby: Mhm. Yeah.

Lee Kantor: Now, in the environment that you, um, work with people, is this specifically in a therapeutic manner or like, is this part of a theater? Because there’s improv classes that a lot of the theaters, is this a kind of a separate area where you use improv techniques and games, maybe in this kind of more serious therapeutic setting?

Murray Dabby: Yeah.

Murray Dabby: You know, commonly if you go straight to an improv class or improv, you know, some of what people have shared with us is, you know, and I found this to it can feel competitive, it can feel hard. We use improv, but we do use it therapeutically in the sense that we go slow, we go Thoughtfully, we think about what it is, who’s in our class, what they need, how we structure the exercises so that people can succeed at them, but also be challenged at the same time by them. And also, we spend much more time than in a typical improv class talking about the experience, uh, looking at what it means to them, what’s challenging, how to apply it in their lives so that we, you know, we’re, we’re giving people and helping people to learn tools. As Leslie was talking about using improv in everyday life, um, how to, how to go to a party, for example, where you don’t know anybody and you could personally assign yourself a role. Oh, I could be a co-host instead of feeling like you’re nervous and you don’t know anybody, you could just introduce yourself to people as they walk into the party and say, oh, hi, the drinks are over there and the food’s over there. And what brings you here? You know, so so people could find ways of utilizing the characters, as Leslie talked about, um, in, in, in their lives.

Lesly Fredman: And, and as we said before, improv is not just about comedy. And that’s one thing we do let people know right off the bat. You don’t try to be funny, don’t force it, because that’s what scares people a lot is, oh, I have to be funny. I have to be witty, I have to be. I have to come out with these things to say that, you know, and a lot of improv can be competitive. And that’s not what we’re about. We really are about, you know, how the imagination and play and relating and is using that as, as a way to, um, really move, move away from some of that fear of being with other people.

Murray Dabby: And finding.

Lesly Fredman: Ways to connect to them.

Murray Dabby: Mhm.

Lee Kantor: Now is the is the class like how many people are in a, in a class?

Murray Dabby: Uh, right now we have a class of 12 people. And, uh, and, you know, it can range from, you know, six, seven, 8 to 12 people, depending. We’ve been doing this for about 14 years now. Usually two classes a year. Uh, and by the way, right now, I don’t know if you know this, but the class is the subject of a documentary. So it’s being filmed by professional filmmakers who have, uh, who are, who are going to kind of present this in a, in a full length documentary.

Lee Kantor: And is it go by age? Is this adult only or do you have some with younger folks?

Murray Dabby: It’s with adults, uh, ages. You know, usually college age, uh, so it could be as young as 19 to people in their 70s we’ve had. And, um, uh, I.

Lesly Fredman: I just want to jump in. It’s, it’s so that’s one of the things about the class that is so appealing is that it really is a mix of people of. And that, and that’s helpful in itself.

Murray Dabby: Yeah, yeah, yeah.

Lesly Fredman: Speaking from a different perspectives, you know, that, that, that we like a lot.

Murray Dabby: Yeah. Now, and we’ve.

Murray Dabby: Done, we’ve done a, a, some groups with teens. Um, I’ve mainly done it because the teens were kind of, they were sort of small groups and, and I did, and I have a history of working with teens because I used to run a, um, a performance program, a kind of a inner city performance program that, uh, that worked with young people. And I did a lot of work using improv with, with kids and their families all doing it together. So yeah, so we do we have that history.

Lee Kantor: So if somebody went to a class, what can they expect? Like, can you walk us through what a class is an hour? Is it two hours? Like what’s a class? What happens in a class?

Murray Dabby: Uh, well.

Murray Dabby: It’s two hours, 12, 12 for 12 weeks, two hours a week, um, in the evening. And I don’t know les. Well, I could just start and you could say the rest, but, you know, we usually start slow. The first class is, is, uh, getting to know you introductions, teaching the rules of improv, uh, helping people with the fear of failure. We help people to enjoy failure. Um, you know, by, you know, somebody could scream out, uh, I failed, I failed, and everybody applause. Um, you know, and it’s mostly nonverbal or, you know, movement. Leslie’s a movement wonder an expert. And so she, she gets people to kind of move around and be comfortable in their bodies.

Lesly Fredman: Yeah, movement is so important because when you do have anxiety, you know, it often just means that you are not comfortable in your body and you don’t want to be looked at. And so movement really is a challenge. But it’s so important because I always think, you know, if you move, then things shift. And I always like to think that any kind of movement is really a dance, but it’s not performing. So it’s, it’s just being locating yourself in your body, locating yourself in the room and locating yourself in this room with other people and being comfortable with, with moving with them.

Murray Dabby: And I want to say to add to that, I mean, there’s more to say about the class, but we had a, we were doing a class. We’re kind of in the tail end of it. We’re having the last class next week. And we started with people that were so uncomfortable moving. I mean, they were barely budging when we first started, and now they’re just dancing and teaching dancing. Uh, so it, it, it is like, it’s really wild. You know, the advance that people made in just the 11 weeks.

Murray Dabby: Yeah. Now, so.

Lesly Fredman: We do, we do, we start with movement always and then go in to do some exercises, theater exercises, games.

Murray Dabby: We have people.

Murray Dabby: Talking in gibberish to each other. And then, uh, to kind of get comfortable just making sounds and then it moves to gibberish and the translator of gibberish, you know, little skits. And then we, you know, we, we then advance those skits and performances. Um, you know, as we, as the weeks go on.

Lee Kantor: And how, how does it culminate? Is there something at the end?

Lesly Fredman: You mean at the final?

Lee Kantor: Right in the final class.

Lesly Fredman: Um, we don’t do any. No, there’s no recital or performance that we do, but we end every, every last class really is a very, um, one that we find very moving. Um, because we, everyone gets a chance to hear from everyone else the impact they had in the class.

Murray Dabby: Yeah.

Lesly Fredman: It’s, that’s what we do that we, we spend most of that last class appreciating.

Murray Dabby: Yeah. Which is, which is.

Murray Dabby: Really powerful for people who live with social anxiety because they live there. Oftentimes people live their lives trying to be invisible or feeling invisible or not being seen. And to know that what you did was made a huge contribution to the class is, is so powerful. And people leave, you know, and people have really built, you know, connections with one another. Um, but also in our last class before this final one, this is to me also a great culmination, um, people present to us what they’re most uncomfortable skit might be or scene might be for them and one that they desire. And then Leslie and I develop, um, like a scenario that the whole class or participates in, uh, that creates some version of that scene, you know, in a fantasy like thing or in a, you know, and, uh, and so people get to do, um, really, you know, kind of amazing performances collectively as a class. And those are, those are a lot of fun.

Murray Dabby: Yeah.

Lee Kantor: So they get to kind of work out and, you know, do a, uh, a, not a pretend, uh, way to address maybe a fear. Like if they said, I’m a nervous about my review with my boss, you can create a scenario that gives them a safe place to kind of practice.

Murray Dabby: Exactly, exactly, exactly. You know, an example in the class, there’s one woman that came to the class and she was afraid of singing in public. She used to sing when she was a kid and then went through a lot of trauma, um, and stopped singing. And she has a beautiful voice, but she’s tried to go to auditions and she always freezes. And so, frankly, by the middle of the class, she started singing. But then the final performance was reliving that fearful moment as a child, but then going into an audition and really killing it.

Murray Dabby: Yeah.

Lesly Fredman: So we give them the chance. Yes. To do the uncomfortable one or the, you know, and then followed by this scene where they do get to Enjoy something that they want.

Murray Dabby: Mhm.

Lesly Fredman: You know, and you know, and sometimes it’s interesting. Sometimes even the most comfortable scenes might still be a little comfortable, uncomfortable. But but people, you know, the, the beauty of that still is that people can acknowledge that. And it’s, there’s no, you know, it’s not embarrassing to say that. It’s just, you know, realizing that, oh, I still, I’m still not, you know, really comfortable with.

Murray Dabby: Yeah.

Lesly Fredman: I’m thinking and.

Murray Dabby: Yeah.

Lesly Fredman: And that, you know, I mean, and that’s not unusual at all.

Murray Dabby: Right. Yes.

Lesly Fredman: People have, as Murray said, I mean, what we do notice is by the end of the class series, people have made progress for themselves in ways that are very significant.

Murray Dabby: Mhm.

Lee Kantor: Is there a story you can share that maybe illustrates that maybe don’t obviously don’t name the person, but maybe share what they came in with and how they were able to get over it, or maybe exceed their expectations or maybe surprised you.

Murray Dabby: Mm.

Lesly Fredman: Murray, what about this one I love about, um, who came in was going to his brother’s wedding.

Murray Dabby: Oh yes. Oh yes, I.

Murray Dabby: Know, I know, yeah, yeah. This is a, you know, this is a guy who is very techie. Uh, he’s basically lives his life in front of a computer, um, very nonsocial, uh, you know, very much to himself. He had significant body dis, you know, uh, he called body dysmorphia. He’s very uncomfortable in his own skin, his own body. He was, he was, you know, significantly overweight, that kind of thing. And he, uh, Indian. So he was going to his family’s, his brother’s wedding, which was a, you know, a, you know, you go to an Indian wedding, you’re dancing for four days. And he was so freaked out about having to go to this wedding, and he wanted to dance at his brother’s wedding, and he did not know how to move. And so we worked with him and with the class on moving together and being comfortable with moving and moving your arms up and down, moving your legs up and down, you know, moving your body, leading with your belly, you know, like in a way, the things that you might be more like, I tend to have discomfort about my belly. And, you know, Leslie will say, well, lead with your belly and like, walk through the room with your belly in front of you as opposed to, you know, trying to hide it, which is what we might often do if we’re just uncomfortable. And by the sixth or seventh class, I remember it was the it was his brother’s wedding happened and he danced to the entire thing. And he, he just was so good. Um, and he just had no idea. I mean, that this was possible.

Lesly Fredman: And in fact, it was really funny. We’ve sometimes said, you know, what’s what was your favorite part of the class or what was the most helpful or significant? Significant. And he said, well, he, he said, I really hated you, Leslie, because.

Murray Dabby: You.

Lesly Fredman: Move so much. And yet, I mean, that really was the thing for him. That was so, uh, it was so wonderful to hear that he was able to go to this event and, and have and enjoy it.

Murray Dabby: Not.

Lesly Fredman: Do it, but enjoy it.

Murray Dabby: Yeah. Yeah.

Murray Dabby: Uh, you know, another quick example is there’s, you know, there was a woman in one of our classes and you remember this Leslie who, uh, who was, was very, very self-controlled and anxious and wanted to have the experience of being fearless and being an adventurer. And one of our last skits is we created a skit where she was a pirate, uh, leading a troop, and she had to have the, you know, the gumption of a pirate. And she just, like, was running the thing and controlling everybody and being completely fearless. And then Leslie in the class was who was one of the, you know, her, the, uh, the, the crew members, you know, spoke up, uh, against her a little bit, almost like mutinous. And she pulled out a pistol and shot her shot.

Murray Dabby: And, and.

Murray Dabby: She, and she said that that experience of being able to be fearless that way, just like was so moving for her and freed her up because she doesn’t have that experience in her life. She spends, you know, a lot of it being very careful and very cautious.

Murray Dabby: So she really.

Lesly Fredman: Yeah. And she really loves the idea of playing and wants to be more playful. I mean, that was something she said a lot. Yeah. And so and, and her desire, I loved it. It was to be, to be the Tasmanian devil, you know, to be wild and fearless. And so we created this scene and it was, it was quite wonderful until I was shot.

Lee Kantor: But now is the when a person goes through that and has that aha moment or the light bulb goes on, is it something that is. Now they’ve unlocked this and now they’re going to be better over time? Or is this something that they got to continue to just like this is.

Murray Dabby: You know.

Murray Dabby: Yeah, you’re always like, it’s a kind of thing like exercise. You’re always having to exercise that ability. Uh, but when you do something as dramatic as that, and I had that in my own past, I, you know, I had, you know, a very dramatic kind of improv, uh, moment as well. Um, it impacts you. It’s like, it’s, it’s like deciding to sky jump, you know, skydive or bungee jump. And you’ve never done that before and you couldn’t imagine doing it. And then you realize, oh, I have a capability or going to a foreign country by yourself. Um, you know, which was important to me when I was younger. Just those kinds of actions do stay with you, but you do have to continue, uh, and find ways of continuing it in your life, right?

Lesly Fredman: I mean, you know, this is the class isn’t a cure for social anxiety. I mean, it’s, but what it is, it’s, it provides a whole different perspective on how you can be in the world. I mean, I, I am such a proponent of playing and the whole idea of play is so essential to us as adults. We sometimes just think plays just childish. But playing is just a very is very profound, and to be in touch with that creative spark, to have access to that and to see your life as you know that that it includes this kind, these kinds of moments and that this can be an outlook you have. It’s, um, I think it just really can, um, it just means a lot for people to be able to have that.

Murray Dabby: Yeah. Yeah.

Murray Dabby: And, and there’s more and more people adopting that and talking about it. Leslie and I are part of different groups that like believe in. And you could see if you, you know, kind of Google it, there’s a lot more articles on, on play and the value of play and, and performance in different kinds of places. You know, Leslie, part of the global play brigade, which happened during the pandemic, uh, where we did play around the world with people even even in Wuhan, China. Uh, we, you know, uh, where people were locked down and being online together, uh, in little boxes with, with tens of, you know, to hundreds of people all in boxes just playing together and being connected that way.

Lee Kantor: Now, is there anything that our listener can do right now? Are there any activities or games that they can play to or bring play into their world or family or their coworkers?

Murray Dabby: Mhm.

Lesly Fredman: Well, you know, uh, um, for me, I mean, I always think about, uh, characters, you know, I mean, to, to find some kind of character that is inside you something, you know, sometimes it’s just a feeling you have and, and bring that out and then and share it with somebody, you know, find a playmate is what I say, you know, I mean, that, that it really is, uh, something that, um, you can do it any time and think about, I will just say the rules of improv, which is funny to talk about the rules in improv, but it is about being a partner to somebody in a scene and that you’re saying, yes. And, and that means that you’re really opening yourself up to hearing other people and listening to other people. And I, that’s sometimes I think that gets in the way is people are not able to hear each other or listen because they’re so anxious. So they don’t they can’t connect in ways. So for me, I, you know, it’s, it’s all about finding relationship fun.

Murray Dabby: Mhm. Yeah, yeah.

Murray Dabby: And, and to add that, I mean, you know, there are simple things that are kind of ordinary in life, but you don’t even think about it as much. Dancing, I think is amazing, you know, but dancing can be done in different ways. There are people that dance with partners and you have like organized dancing, but dancing in groups where you’re freeform and playing with one another and being goofy and imitating each other and being on the floor and imitating each different person that’s around you. Uh, it can be a way, a simple way of playing that brings a lot of joy and, you know, gets the dopamine hits going. You feel really good doing something like that.

Lesly Fredman: And finding, finding ways to, to, to laugh. You know, it’s not about, as we say, just comedy, but laughter is such a is so liberating as well. Singing in the shower. I mean, singing in the shower is another thing that it can be so playful and liberating just belting it out.

Lee Kantor: So if somebody wants to learn more about curtain up, anxiety down, where should they go? Is there a website? Is there socials?

Murray Dabby: Yes, there’s a website called Curtain Up Enough anxiety down.com. And they could certainly. So that’s one place where they could find out more about it. Uh, it’s also on my site, Atlanta Center for Social therapy.com. And Leslie, your site.

Murray Dabby: Is my.

Lesly Fredman: My website, Leslie friedman.com. We talked about it.

Murray Dabby: Yeah. Yeah.

Murray Dabby: And they can also call both of us, you know, or email. Mine is Murray at Atlanta, social therapy.com and Leslie’s Leslie friedman@gmail.com.

Murray Dabby: Yeah.

Lee Kantor: Well, Murray and Leslie, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Murray Dabby: Oh, thank you so much. And thanks for the opportunity.

Murray Dabby: Yeah.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

Tagged With: Anxiety Down, Curtain Up, Lesly Fredman, Murray Dabby

Connection Over Isolation: A New Approach to Loneliness

May 5, 2026 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Connection Over Isolation: A New Approach to Loneliness
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In this episode of High Velocity Radio, Lee Kantor speaks with Carrie Sackett, America’s “loneliness coach” from ZPD Coaching. Carrie explains that loneliness is a growing social epidemic, affecting people across all demographics—even those who appear successful. She emphasizes that loneliness isn’t just an individual problem but a relational one, rooted in how people connect (or fail to connect) with others. Her work focuses on building “social intelligence,” a skill set that strengthens authentic connection, emotional awareness, and a sense of belonging.

Carrie Sackett, MS, PCC is America’s loneliness coach and founder of ZPD Coaching. She helps people build up their social intelligence muscles and break out of the inner mental loops which keeps them stuck and lonely–in life and in their relationships and careers.

Carrie has been practicing a boldly transformative approach to emotional wellness and personal growth for over 25 years—in the coaches’ chair as well as in corporate world as a Fortune 500 global change leader and award-winning employee engagement professional.

She is an internationally published author, speaker and coach. Carrie trains coaches, therapists and business leaders in the breakthrough tools of social intelligence. Her articles appear in leading coaching magazines. And she regularly introduces next generation tools for social intelligence on podcasts.

Connect with Carrie on LinkedIn.

What You’ll Learn In This Episode

  • Why loneliness is a growing social issue—and not just an individual problem.
  • How “social intelligence” helps build deeper, more authentic human connections.
  • The hidden ways loneliness shows up across different life stages and careers.
  • Why traditional advice (like “just join a club”) often fails to solve loneliness.
  • The gap between recognizing loneliness in others and actually talking about it.
  • How hyper-individualism and remote work contribute to modern isolation.
  • Practical tools like having a “loneliness buddy” to stay connected.
  • Why vulnerability and reaching out to others are essential for emotional growth.
  • How asking for real-time feedback improves relationships and self-awareness.
  • The role of human connection in overcoming imposter syndrome and self-doubt.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor here. Another episode of High Velocity Radio in. This is gonna be a good one. Today we have America’s Loneliness coach with us, she is also with ZPD coaching. Her name is Carrie Sackett. Welcome.

Carrie Sackett: Hi, Lee. It’s great to be here. Thanks for having me.

Lee Kantor: Well, I am excited to learn what you’re up to. Tell us about your practice. How are you serving folks?

Carrie Sackett: Sure. I am America’s loneliness coach. I help people build up their, let’s call it social intelligence, which means building up our muscles for connection, feeling seen and heard, building community and one place. There are a lot of places that people are lonely these days. People are lonely by demographic young people and older people. People are lonely as solopreneurs, as stay at home parents. People are lonely at the top. So the top of their careers, they’re at the. They’re doing. They’re achieving everything they want to achieve. And it can feel lonely up there at the top. So that’s a little bit of what I do and how I and who I work with.

Lee Kantor: Now, do you mind sharing a little bit about your backstory and how you became America’s loneliness coach? What what about that drew you to pursue that?

Carrie Sackett: Sure. I was finishing writing my book and where I, I talk a lot and focus on emotional growth. So social intelligence is really it’s, you know, there’s a lot of intelligences out there. They focus on what’s happening inside of you or what you think is happening inside of someone else. But the the social intelligence is a relational emotional toolkit for what’s happening between you and others. So I was finishing up my book, and all these articles and research papers were coming out on loneliness. It’s a crisis if 1 in 3 people are experiencing loneliness at least once a week, I would call that a social epidemic, you know? But the prescriptions to people are things like, hey, you individual, you can fix your loneliness. If you join a club or talk to a stranger or take a pill. And I have nothing, you know, I have nothing against talking to strangers. I’m a New Yorker. I love talking to strangers. I love doing things I’m passionate about with others. But those prescriptions are based on the assumption that it’s something wrong inside of us that we have to fix. And loneliness. If it’s a social issue, then we have to address it socially. It is something that is happening between people who are feeling lonely and people who aren’t feeling lonely or and all the gradations in between. That’s where loneliness is happening. So that’s what I help people do as I work with them, is to build up their capacity to be in the moment with others, and to connect in ways that are more authentic and more, um, um, ways where we feel a sense of belonging. We have to create that with others.

Lee Kantor: So how did they determine that there was this epidemic of loneliness? Are they asking people, are you lonely or are they asking you to tell people what you’re doing? And then they’re kind of determining, oh, you are lonely.

Carrie Sackett: That is such a great question. And you’re pointing to the the methodological piece, which is so important. So the surveys I’ve seen, they go out to individuals and they say, how often do you feel lonely? So, so people self-select how often they feel lonely. And then all those numbers come back. They tabulate them and they come up with the statistics. Those questions are based on a framework of isolated individuals. It’s the assumption is that all of us in this world walk around as isolated individuals in our little bubbles in a square box around us where we. I have to manage my emotions myself, and if I don’t, then I’m dysregulated and I have to, uh, be this certain kind of person in the world. And if I’m not, I need to go get self help so I can, uh, be that better person. What that miss is, is that we are a social species. We grow and develop with others. It doesn’t only happen inside of ourselves. So say your question again, because I think I’m. Then I’ll hit the punch line for. Oh yes, I know what it is. So in those surveys, what if we asked the question, do you know someone who you think is lonely? So already that’s a relational question because it’s it’s, uh, looking out into the world.

Carrie Sackett: So. And then you follow that up with, do you know they’re lonely because they told you so? And you’re going to find a gap there. Whenever I give talks and I ask people to raise their hand in the room, usually everyone raises their hand. Yes, I think I, I’m pretty sure I know someone who’s lonely, who’s someone who’s in my life. And then you ask them, do you know it because they told you so? And then maybe, you know, between 20 and 30% of the hands go up. So there’s a huge gap. What’s come up with some prescriptions for closing that gap between the gap of all of us walk around every day knowing people who are lonely, including possibly ourselves. And then the way we relate to those people we think are lonely is we don’t even we don’t include it in the conversation or the relationship. That’s a gap that we could do something about. That’s what I focus on.

Lee Kantor: So now, are people coming up to you and saying, Carrie, I’m lonely. Help me be less lonely. Like, is that your coach? Like, is that what you do most of the time?

Carrie Sackett: That is a big part of what I do. Yes.

Lee Kantor: So so these individuals are are kind of self-aware enough to understand that they are lonely. And then they feel that they can’t fix that on their own. So they need an expert to help guide them to a better solution than they currently have.

Carrie Sackett: Yes. The only caveat I would add to your question is expert. I’ll put in in. Um, yes, I do happen to be an expert. The main part about that is that, um, I’m somebody else. We do not have to figure ourselves out by ourselves. That is what’s keeping us from growing. That’s what keeps us stuck. We we can figure ourselves out with others. And that’s way more transformational and way more sustainable.

Lee Kantor: And that’s where this umbrella of social intelligence comes in.

Carrie Sackett: Yep. So people get to practice.

Lee Kantor: So let’s go through, let’s go through, um, just for the listeners understanding of, okay, how first, I guess define how social intelligence works. And did you coin that phrase? Or is that a, is that a terminology that’s out there?

Carrie Sackett: Um, it’s both, uh, a couple of hotshots wrote books on social intelligence, maybe 20, 25 years ago. And, the market didn’t buy it. And and that tells you something about our culture. We’re a very individualistic culture. We’d rather look inside of ourselves to fix ourselves. Social intelligence is an invitation to look outward. That’s more uncomfortable. There’s more uncertainty there. Um, I, I, I created this term out of my work and then discovered the attempts to bring this into the world 25 years ago. There is so much more uncertainty in the world now that, um, I think it’s, it’s a relevant term again, how in the world could we possibly go through all the uncertainty, uh, in our, in the big world, in our cities and states, in our institutions, um, by ourselves? No wonder we’re lonely.

Lee Kantor: Is that an American? Is that an American cultural, uh, issue? Because other cultures, um, are not as maverick like as we are, I think.

Carrie Sackett: Yes, it’s for sure. It’s a more Anglo culture. Like the UK has a minister of loneliness, actually, and they, they’ve implemented a whole systemic program in their country. Um, I, yes, the cultures that are more, uh, founded in rugged individualism are the cultures that have higher loneliness issues nowadays. Uh, Western culture has expanded around the world and Western forms of life. There’s less community based living. So loneliness is on the rise everywhere. Uh, and the West has its particular version of this, and I am not the only person saying that rugged individualism has. We’ve kind of reached a limit. It’s been very good for us as a country, and now we’re kind of stuck. David Brooks, who’s at Yale now, he’s a former New York Times op ed contributor. He’s talked about hyper individualism. The leading business consultants like Adam Grant has talked about it as well, that the unit to look at inside of a company is the team, not the individual. So there’s more growing awareness that we have to be doing something new in this moment. And I’m proposing that these activities involved in social intelligence, building up our relational awareness, the ways that we impact and are impacted on by each other, our Uh, emotional growth, our capacity to hold an emotion and also choose what we’re doing in that moment. Those are two muscles that we need to keep exercising in order to combat loneliness, and to create that sense of community and belonging that we all crave.

Lee Kantor: Now, do you think that some of this work from home, um, all, all of these delivery vehicles where you can have everything sent to your house, all of this, uh, ecosystem we’ve created around being self-sufficient on my own terms is kind of hurting us in this area in order to become more socially intelligent.

Carrie Sackett: Yeah.

Lee Kantor: But is, is the genie out of the bottle? Like, is this like.

Carrie Sackett: I could tell you, um, you know, uh, I have a client who just moved to a new city, and she has a new job, and she works from home and she’s so lonely. She’s struggling to build her life in a new city where she doesn’t know people because we we are we no longer have as much of those institutional pillars through which to connect with people and make friends.

Lee Kantor: Right. So as an individual, what do you do to combat that? You obviously have to be proactive and you can’t just wait, you know, for someone to say, hey, come out. Hey, Carrie, come over. Like you can’t sit in your house and wait. You have to take some action, right?

Carrie Sackett: You have to take action. And you, while you’re. It’s. It’s. If it were only as simple as cognitively knowing to take action, then the crisis would be gone. Because we, you know, people know what you people kind of know what you’re. I mean, we all know we’re not supposed to eat ultra processed food or, you know, and we still do it. So it can’t be only knowing that’s going to get us out of this. So that’s where the relational muscles come in and the emotional muscles. So when I work with people, I, we, I ask them if they have someone in their life, they could do a pre ask with, hey, is there. And when I, when I give talks at universities, the kids absolutely love this tool. Is there someone in your life that you can ask now if you can reach out to them when you’re feeling lonely? And then and then you can decide how you do that. Maybe it’s just maybe it’s a six minute phone call. Maybe it’s a text message. Maybe it’s an emoji sent so that you’re not feeling alone with being alone.

Lee Kantor: So people, you think that an average person kind of clocks the way they’re feeling as they’re labeling it as I’m feeling lonely.

Carrie Sackett: Not only people feel despair. I mean, we have a we have a lot of words for feeling miserable nowadays.

Lee Kantor: Right? But so are we using lonely as kind of that umbrella for I’m feeling sad or despair or whatever the other emotion that maybe is tangentially connected to loneliness or could be construed as loneliness.

Carrie Sackett: Probably. Um, Language is a language and emotions is a very challenging. It’s very challenging for us to put language to our emotions. There’s no somebody lonely as somebody else’s despairing. So I’m not sure, um, what what’s important to you in asking that?

Lee Kantor: Well, I’m just trying to understand. I’m trying to look at it through the, the individual, like your, your friend, uh, or your client that’s in a new city and they’re maybe they’re overwhelmed. Maybe, uh, they don’t know a lot of people there yet. And maybe they’re not plugged into any type of community or activity that would bring about more people around them. Are, are they self-aware enough to go, oh, what I’m feeling really is His loneliness. I’m not overwhelmed. I’m not frustrated, or I’m not regretting that I made this move. It’s actually loneliness, what I’m feeling. And in order to if I can’t articulate it and define what I’m feeling, it’s hard to correct it.

Carrie Sackett: Yes, yes, of course we can feel more than one thing at the same time. But in this case, yes, this woman was absolutely aware she was lonely. A stranger turned to her, um, on the, uh and said, you know, I really, um, just said something to her out of the blue, just unprompted. It was a compliment. And my client went back, this is how she got this is how she realized, oh my God, I’ve got it. I need help on this. She went back to the person who gave her the compliment in tears to say, thank you so much. I haven’t talked to anybody all day. I am so lonely.

Lee Kantor: But is that an unusual instance or are are lonely people feeling on the brink of tears all the time?

Carrie Sackett: Well, some people I. Some people feel lonely in their marriages. Some people feel lonely because their kids aren’t going to have kids and they won’t be grandparents. Some people feel lonely because they have a chronic illness, and they can’t do everything that everybody else does. There’s so many kinds of lonely.

Lee Kantor: Now, when you’re working with your clients, is there any low hanging fruit? Are there anything they can be doing an activity or an exercise that can at least start them in the right direction? Or is this something that.

Carrie Sackett: They can have? Loneliness, buddy. See, I’m. I want to make loneliness more ordinary. I wish we could go get our coffee in the morning and say to the barista, good morning. I’m feeling lonely today. Can I have a double latte? Wouldn’t that be? Wouldn’t it be? We could if we could have there be less shame around loneliness and more ordinariness around it. So one way to be ordinary about it is to get a loneliness buddy. Get a buddy. You don’t have to call them a loneliness buddy. Have a buddy at free. Ask them. Hey, the next time I’m feeling lonely, can I reach out to you? That’s a that’s a low risk ask because it’s not the moment when you’re feeling really lonely. It’s before the moment. And what you’re doing is you’re you’re supporting yourself to not be alone when you’re feeling alone. Another one, this came up in one of the groups that I run. We discovered that this person, she. She had a loneliness buddy. You know, someone like an accountability buddy. Yes. I’m going to go to this club meeting. Yes. I’m going to go out and talk to somebody while I’m at the supermarket or whatever it is. What we discovered is that moment, the moment when you’re at home and you’re supposed to be out doing the thing you should be doing to be less lonely and you don’t feel like it. We discovered, oh, that’s the moment to reach out to your buddy, have reach out to someone so they could tell you, oh, come on, get out of the house. Sometimes we can’t do that by ourselves. We need others to help us break out of this.

Lee Kantor: Now are you do you feel that, like with the advent now of AI and these conversations people are having with AI that that’s displacing some of this, like they think they’re addressing it, but they’re actually having interactions with non humans.

Carrie Sackett: I think there’s some there’s absolutely some value and AI cannot replace. Actual human interaction. Ai cannot replace that. The nervousness that we feel when we reach out to our buddy and say, I, I, um, I don’t want to get out of the house. Will you help me? When we do that with another human, there’s more vulnerability, there’s more. And there’s, and there’s more risk of actually being supported by another human, someone who says, okay, I’ll tell you what you I’ll tell you. You’re telling me you want me to tell you to get out of the house. Okay, get out of the house. That’s not easy to do. That takes vulnerability and letting people impact on you and letting yourself impact on others. Ai cannot replace that otherwise. Ai, you can stay more in your head in social intelligence. It’s more what’s happening between you and other humans.

Lee Kantor: And when you’re working with somebody regarding social intelligence, is it helping them be more socially intelligent and or helping them interact better and be more socially intelligent with others, whether it’s an individual in a relationship or a community? Yeah.

Carrie Sackett: Yeah. Like have you ever Have you ever wondered what a colleague thinks of you in a particular moment, or what your spouse thinks of you, and then you decide in your head what they’re thinking, and then you operate from that conclusion forever after. We do that all the time. Have you ever walked into a meeting unsure of where you are? Uh, you know, you walk into a room and you’re not sure what room you’re in. You know, that’s like when you go to a new country, you land there, but you know, you don’t quite know where you are. There’s different cultures. It’s different people. They speak differently. They move differently. They feel differently. Social intelligence, those tools. When we build up those relational muscles, we’re able to. We have the capacity to ask the room the the meeting your colleagues at the meeting? How is what I’m saying landing with you all? We can actually ask other people those questions. How am I impacting on you? Are you open to hearing how you’re impacting on me? That’s what gives us a more grounded sense of where we are. And again, with all of the uncertainty in our world and in our workplaces, having the capacity to ask those kinds of questions, having the the strength to ask those kinds of questions is and, and still be standing with whatever people say back to us, that’s more important now than ever.

Lee Kantor: And I would imagine if you get good at this, then your relationship will become deeper. You’ll have more and more meaningful relationships. Yes, you’ll be a more vital member of your community. Like the ramifications of getting good at this? Really, the impact is real.

Carrie Sackett: The impact is real. Absolutely. More success business wise, more intimacy in your life. More capacity to lead uncomfortable and difficult conversations. More capacity to be curious about others. That’s part of building that connection. Absolutely. All all of that.

Lee Kantor: Now, when you’re working with a client, can you share a story? Maybe obviously don’t name them, but maybe share the challenge they came to you with and how maybe some of the actions or some of the, the words of wisdom you shared to help them get to a new level?

Carrie Sackett: Yes. Um, So I recently was working with, um, a young man with, well, imposter syndrome just got promoted, didn’t feel like he, you know, fits in, deserves the role. Always feels like an outsider. Um, what we worked on together, we brought, we brought that into the coaching space. So I would ask him. Are you curious? Are you curious about how I’m experiencing you right now? And, and then he would sort of sheepishly, sheepishly say, uh, okay. Yeah. And then I would say, okay, well, why don’t you ask me? He said, what do you mean, ask you? Well, why don’t you ask me? Why don’t you try try out this line of asking me, hey, Carrie, how are you experiencing me right now? And then he would say the line. And then I asked him, okay, how was it to say that? He said, that was terrifying. I said, well, how was it to be terrified with me? And he said, oh, I guess it wasn’t that bad. And I said, all right, now I’ll answer your question on how I’m experiencing you right now. And isn’t it great that you got you got to practice asking me this question and you go, that’s like a look at how we build our relational muscles.

Carrie Sackett: And so then I gave him my experience of him, which was way better than his experience of himself. So then it was like, okay, so what do we do with that? What do we make of that? I see you differently than you see you. So what we’re loosening up in this work is the way that each of us, we all do it, myself included. We hang on to. We hang on to stuff. We’re certain that what we see from where we stand is the truth. But the the reality is we’re a social species. We grow and develop with others. Other people stand in different places than me, and those other perspectives can be helpful and valuable and bounce us out of our heads. I’m not saying other people are always right and you should never listen to your intuition. I’m not saying anything like that. But if we could see life as an ongoing process where we’re exercising our muscles with others, then we can see more possibilities for ourselves by inviting in how others see and experience us.

Lee Kantor: And that’s where it sounds like having a coach like yourself is extremely valuable, because I think that, as you mentioned earlier, we’re just out of practice or maybe we never learned how to do this. Um, and we need some outside person, you know, fresh eyes on this to give us some tools to help us kind of navigate this in a way that’s going to help us, you know, make the impact that I’m sure most of us are trying to, um, you know, be able to do in their life and their career.

Carrie Sackett: Yes, I really, I love what you’re saying. And that’s the, that’s kind of the ordinariness I was talking about earlier. Yeah, we all, we all can do it.

Lee Kantor: Right. And it’s nothing like you were saying. It’s nothing to feel shame about. This is just as a as a society. We’re just kind of out of practice. And especially through the pandemic, we were all forced to isolate and go into hibernation for a period. And now we’re back out there and some of us have lost maybe some of those skills that we had before.

Carrie Sackett: Yeah. Yes. And we’re in this culture where you’re supposed to know even before something happens, you’re supposed to know. And so now we have all these people who are waiting. I work with, you know, people all the time. Their their general posture is, well, I can’t go out in the world until I fix myself. And what we you know, even what that story is that I just told you is actually you can you can go out into the world messy and you’re practicing with me building up these muscles so you can navigate the messiness, navigate the uncertainty. We don’t have to wait to live our lives until we have it all together.

Lee Kantor: Yeah. And we have to give ourselves the grace that we typically give others.

Carrie Sackett: Yes, absolutely. We are way harder on ourselves. Yes. Than other people are.

Lee Kantor: So if somebody wanted to learn more, get a hold of your books or get a hold of you. What is the website? What is the best way to connect?

Carrie Sackett: Sure, my website is ZPD coaching Zeta Peter David coaching the ZPD is actually a scientific term called the Zone of Proximal Development. The. The theory is we. We need others to help us grow and develop the same way. When we were babies and we couldn’t become a speaker unless we had people around us who were more developed and who who encouraged us and cheered us on to become speakers. They didn’t throw the grammar book at us and tell us to come back when we get it right. So that’s the that’s the name of my company. Zpd coaching on my website. You can schedule a time to speak with me. That’s really what I recommend with this is to do a 20 minute free consultation with me. And we’ll talk and we’ll get to know each other and figure out a path forward. I do want to add, I also I do a lot of work with couples and families as well.

Lee Kantor: Yeah, that’s critical there as well. Yeah. Well, thank you so much for sharing your story today, Carrie. You’re doing such important work and we appreciate you.

Carrie Sackett: Thank you Lee.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: Carrie Sackett, ZPD Coaching

Fixing Stalled Revenue: How Go-to-Market Strategy Drives Growth

May 5, 2026 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Fixing Stalled Revenue: How Go-to-Market Strategy Drives Growth
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In this episode on High Velocity Radio, Lee speaks with James Hayden, a go-to-market strategist and fractional CRO, about how companies can fix stalled revenue and build scalable growth. James explains the importance of achieving strong product-market fit, identifying ideal customers, and targeting early adopters before expanding to the broader market. He shares how aligning sales with product, operations, and finance is critical to driving consistent results, and why many organizations struggle due to silos, poor processes, or lack of clear revenue focus. Through real-world examples, he highlights the impact of leadership, disciplined sales activity, and the right tools—from CRM systems to sales intelligence platforms—in creating predictable growth. The conversation emphasizes a holistic, hands-on approach to diagnosing problems, building effective teams, and turning underperforming sales organizations into high-performing revenue engines.

James Hayden is a Go-To-Market strategist and Fractional CRO who has helped 140+ companies drive over $1B in revenue. With 8+ years designing and implementing AI solutions, he specializes in GTM diagnostics, sales enablement, BDR training, and CRM optimization (HubSpot).

He advises founders and leadership teams on building repeatable revenue engines, partner/channel strategy, and AI-powered sales acceleration.

Connect with James on LinkedIn and Facebook.

What You’ll Learn In This Episode

  • How to define your ideal customer profile and key buyer personas in complex sales.
  • The role of alignment across sales, product, operations, and finance in driving growth.
  • Common breakdowns in sales teams, including poor reporting, lack of focus, and unclear expectations.
  • Why revenue-generating activity—not just “consulting”—must be the priority for sales teams.
  • Practical ways to build predictable pipelines using the right messaging, channels, and cadence.
  • How tools like CRM systems and sales intelligence platforms improve visibility and decision-making.
  • The impact of leadership, accountability, and culture in turning around underperforming teams.
  • Why a holistic, hands-on approach is more effective than applying generic sales tactics.
  • How discipline, clear goals, and consistent execution can transform results quickly.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor here another episode of High Velocity Radio, and this is going to be a good one. Today on the show, we have James Hayden, who is a go to market strategist and fractional CRO Chief Revenue Officer. And that’s what we’re going to be talking about today. Welcome, James.

James Hayden: Hey, Lee, good to hear your voice.

Lee Kantor: Well, I’m excited to learn what you’re up to. Tell us about your, uh, the services you offer regarding go to market and fractional CRO services.

James Hayden: You bet. So I work with organizations when revenue gets stuck, if you will, a lot of organizations, when they’re launching a new product, they haven’t done the right product to market fit. So I work with organizations On on getting that set up. I’ve worked with a number of organizations on turning around the existing sales teams, and it really means an alignment with a lot of the rest of the organization as well. So in general, I’d say if there’s if there’s a revenue issue in the organization, I come in and work with the teams to fix it. I’ve worked with approximately, it’s just over 140 companies, and I can explain that. It sounds sounds like I can’t keep a job, but that’s. I had a bulk of 80 companies working for the New Zealand government on organizations that were expanding outside of New Zealand as an advisor to them on, on launching their businesses. So I really focus I focus on finding finding the right market. Do they have the right pricing in place? I usually roll up my sleeves with, with the team I, I call myself a practitioner that is steeped in. In the latest knowledge in the industry on how to how to build the businesses. So I go out and do it myself. Then I can knowledgeably go in with the teams and from from there, make sure we have the right people in place and there’s a process to that. Make sure that we have some kind of processes in place in terms of, of reporting and aligning with the rest of the organization around operations, financial part product teams. And, um, we, we go out and build, build new markets.

Lee Kantor: So who is your ideal client? Like, are they startups? Are they already kind of seasoned companies that have just hit a plateau and they need help and like kind of a turnaround situation? Like who, who is ideal for you?

James Hayden: Yeah. Good question. My, for the most part, my ideal audience is startups. And those companies that hit that plateau at about 15 million in revenue and need and want to take it to the next level. So in the venture capital world, that would be the like the series B funded companies and, and startups. I’ve worked with a couple of larger companies and have a bit of large company experience in my background, but the bulk of, of what I do is in, uh, in those types of businesses.

Lee Kantor: So you mentioned early kind of identifying that ideal client fit. If you don’t get that right, foundationally, you’re going to be off into a million rabbit holes. How do you help them? Is there some advice you can give a emerging company to get that ideal client fit? How do you kind of know who the right person is to be talking to.

James Hayden: The right person within the.

Lee Kantor: Or just when you’re when you’re going to market. I say I’m a startup and I think I have a good widget. How do I know who the ideal person I should be talking to to sell this widget is?

James Hayden: It’s it’s really getting, getting out on initially getting out on um, meetings and calls, um, whether that’s meetings by video or if you can face face to face with potential clients and fine tuning that, that value proposition or the hooks to get other businesses interested. And it’s super important in, in building a new market to look at product adoption lifecycle. And that sounds theoretical, but it really, really, really works. Um, and it’s, it’s based in science from crossing the chasm. If, if you’re familiar with that in the technology industry and then the tipping point. And so when you’re launching a new product, it’s important to find the early adopters and innovators, they see the world quite differently than the rest of the market. And it’s the reason you see product placement, for example, in movies because, um, as humans, we look to people who are, who are leaders and then we adopt what they’re doing or what the products are. So finding those early adopters and innovators in the market, the message is different than it is to the mass market. But to get from that point of early adoption to a mass market, you need to get those early adopters in who are driving, driving the market. They’re looking for innovation in the marketplace. They readily, uh, I should say they embrace innovation and technology.

James Hayden: And there’s just some companies that are, that are followers. And so it’s, it’s a very different approach. So it’s, it’s a laser focused identification on who those, uh, who those companies are. Then within, within the organization, it’s about defining the right roles or personas there. I mean, there’s some great technology and data that if I’d had it 30 some years ago when I was beginning, you know, doing individual selling on my own, it would be a dream come true. So defining initially, defining an ideal customer profile, what that what that customer looks like. And again, that needs to be somewhat flexible and it can be iterative what that customer looks like. Then defining the people who will buy. So if you go to sales methodologies or several types of buyers in a complex sale like Miller, Hyman, and in the book I wrote, we talk about economic buyer, user, buyer, technical buyer, and coach defining those markets, developing that persona, using, um, a technology where you can prospect actively with those clients and fill in those gaps of information you have. Like, um, Zoominfo is, is a great product for sales intelligence that I utilize amazing data. I don’t know how to get all the contact information they do. Um, but it’s an incredible way to build a market for companies. I’ve gone through several technology selection, having the right CRM in place for reporting.

James Hayden: Now, that’s a bit of a balance because as you begin in the business and one of the small clients I’m working with right now is looking at $25,000 a year for a CRM package. What we did initially is we, we used Google Docs or like an Excel spreadsheet put in macros. So, so we could build that kind of reporting. And so we’ve got predictability. And what, what you want to get to with any organization is that message that resonates with people. So you’re getting the right message to the right people at the right time. I know that sounds easy. It’s it, it really takes it takes some work digging in. It’s the reason I like to be involved in, in the initial building of that and then messaging people. And there’s several different ways or, or means of messaging people. Um, one of the new ones I know some people are uncomfortable with is text messaging because you can get people’s mobile numbers using an email campaign. It’s still super effective, uh, to, to phone people, get them, get them engaged in a conversation, a very crisp conversation about why you’re calling and the benefits to your business. Um, email, um, you can use, but it’s of those things I mentioned the least effective.

Lee Kantor: So email’s the least effective.

James Hayden: Yeah. The, the open rates and email are about 20%. The open rates of a text are about 95%. Texts are opened in North America within five minutes by 95% of the people. I mean, that’s it’s amazing, but it can be intrusive. And, you know, I, I work with, uh, reps and teams on how to handle that objective of somebody feels it’s intrusive and, um, we’ve turned it around in most cases where, uh, you know, if you’re dealing with an executive and executive, and you talk about the most effective way to communicate with them. And, hey, I got a hold of you. Wouldn’t you want your people, if they’re generating revenue to use the most effective means possible? Um, yeah, last year we turned around a client who was a little bit angry when they first got that message and, uh, proposal and, uh, went right into a proof of concept.

Lee Kantor: So now when you’re working with a client, what’s your first move to understand kind of where they’re at so you can assess if you can even help them.

James Hayden: It’s, yeah, it’s, it’s a bit like going to the doctor. So there’s, there’s a diagnostic, uh, phase, um, with, with questions. And, um, I generally don’t get called in unless they’re stuck in some areas. So, um, where they’re, where they’re stuck is what I, what do I have to, for example, um, one of the, one of the organizations I’m advising brought me in because sales people aren’t reporting on their product. Uh, they’re not reporting in the CRM on the product. So what that does for the organization is the operations team has one picture of the business. The CFO has another picture of the business sales organization has another picture of the business, but they’re, um, the reps don’t, don’t have a cadence to the, to the meeting they’re in. Hence the rest of the organization has difficulty catching up with them. So that’s, that’s one of the issues. So first of all, it’s identifying the, the symptoms and the issues within the organization. And then what, what approach to, to take. But, you know, I mean, just going in, going in with a, with a template for everybody doesn’t, doesn’t make sense. But there are certain things you can see when, uh, when revenue is, is challenged, you know, getting Building. Building a demand for a new product. Depending on what space you’re in. Oftentimes, you need to build category or generic demand for the product, and then you have to answer the question of what. Um, why would they choose your company? So it’s. Why would they choose a solution? Like, uh, the product has. And then the next step is, um, why our company? So it’s, it’s taking a look at that, you know, really understanding the people within the organization and, um, and the structure, the organizational structure of sales, how it’s tied back into the groups, the product group, the, um, the operations group and the finance group getting more connectivity there.

James Hayden: Um, between those organizations. It’s critical. I’ve been, I’ve been involved myself and I can, I’ve got plenty of scar tissue from organizations where product wasn’t connected to sales. So, you know, we’ve gone out ahead of the product team brought in products that product team isn’t able to deliver on. So I’m bringing my, uh, my, my war stories and scar tissue to, to solve some of those issues for, for companies. But it’s really the primary areas are people, you know, do they have the right people in place? Do they have the right processes in place to go after the market? Um, how does the product look? Um, and that may have to be adjusted. So as having, um, having an open discussion and um, dialog with, with the product team and, and building that product to market fit and organizational structure. And then do they have supporting technology to, uh, for, for the sales teams really to ramp the business. And what that looks like today in organizations is good sales intelligence system and, and some kind of good sales reporting system. You know, Salesforce, HubSpot, um, are the, are the real big ones, but there are some other good smaller products depending on the organization too. Or like I said, um, if you’re, if you’re a nimble startup, sometimes a spreadsheet can work while you’re getting, you know, you’re getting your cash flow going and, and ramping up.

Lee Kantor: So it sounds, you’re taking a very holistic approach on this. You’re not just kind of taking a tactic and just forcing it into the company. You’re looking at everything holistically. So every so it’s not as siloed and the information is shared amongst everybody. So everybody can kind of be rowing in the same direction.

James Hayden: Absolutely. One of the organizations I came into, um, there were 32 salespeople and a couple of, um, um, of managers that, that they reported into that had been the poorest performing division in the, in the organization for four years. The founders were looking to recapitalize or essentially get some kind of an exit for the business. That division had been pulling the entire company down. And what what it took or the, the approach I had was I went out and I, I met went on sales calls with each of the 3232 salespeople. And what I came back to was, um, they’d been told by. The, the executive leadership that their job was really to consult with clients, but they weren’t hitting the revenue numbers. So when, when you’re in a revenue generating position, your job is, is generating revenue. So what, what I needed to do was instill in that team that their job was, was about generating revenue. So I gave them a mantra they heard. I probably 200 times during the year, every, every one of the calls we had was, your job is about getting in front of clients in revenue generating activity. Period. The expense reports, the the all the other reporting data do outside of those hours where you can meet with clients. And then what I looked at too was because they’d been taught rather than, than going out and looking for revenue opportunities to consult, which is an easy, you know, kind of an easy, um, conversation is show them how it’s done. So I initially went out with that organization on some of the, some of the key sales calls with each one of the reps and showed them an approach to do it.

James Hayden: Um, we were working in technology and it was when, um, the Wynn Hotel in Las Vegas was, was just opening. Um, we went after that business. That was a big first win that we had. So getting, getting a substantial win to get people talking about, a new approach and a new belief in. They can be the winning team. Like I said, this team had been, um, out of four divisions in the company. They’d been four out of four for five years in a row. And so it was, it was modeling, modeling the right kind of behavior and then instilling that approach about, hey, our job is this now, because they asked me what what I expected from them. And so it, it was a series of things I did. Like we had a mid-year meeting to prepare for the end of the year push, um, in Scottsdale, Arizona. And I had the team on the call and they said, you know what, what attire should we wear for the meeting? And I said to the team, I said, look, because that was that was the focus. Let’s get the revenue up. And, and again, I believe leadership needs to have clear communication. So I said, dress in a way that shows how you’re going to blow out or exceed your number. So we had some crazy things people wore. You know, there were, um, there were people dressed up, you know, Superman, Supergirl.

James Hayden: I don’t know if I could say this on your program, but one was dressed up as a pimp and said it was pumping incremental margin profitably and, um, and, and that, and so I, I came in with a bullwhip and I said, we’re going to whip your clients into shape. And then the E that we had on the team came in with the lasso and we’re going to lasso up the, the revenue. But the point was it was focused. Then what what happened from there was I went to I had the product team in place and the financial team, uh, and I said, you know, we’re going to go off agenda a bit. I want to know anything, anything that could stop you from exceeding your number. This year. We got into a three hour off agenda discussion. And and at the end of it, I said, here are the things we’re going to discuss. I can’t guarantee I’ll solve all of them, but we solved a couple. But I’m going to get back to you on a status on that. And then I asked the team if I did that, that they would make their number. I said, just I want you to envision it. We had a couple motivational speakers in one who had climbed Mount Rainier with me, who was a mountain guide and, and other other people. And I said, you don’t this is not obligatory, but I want I’m committing to you that I’m going to put everything behind it. And I’d like you to shake hands and for you to commit to make that number.

James Hayden: Everybody in the team shook hands, agreed to do it. Um, the end of the year, the team finished number one out of four. It was a very quick, quick turnaround. But it’s that kind of focus. I hope that’s illustrative of Um, the focus, it takes us a little bit different. You know, I’m in a startup is a different focus. You have fewer people and that, but that’s, um, it’s coming in and diagnosing it. And one, one of the things that’s been pivotal for me was, um, there was a sales training group that I utilized to work with. I need coaching to, I, you know, I’m not, I’m not perfect. And I think we have to go back to the basics every year. And the head of that organization, it’s a, it’s an approach that I really, really believe in. I stumbled into it after 17 years. And, um, they, I found out through another executive, um, their approach, um, we became fast friends and he’d asked me to work with him on writing a book, which it, it took four and a half years to, to do it. And what, what he said that got me committed to the book was he said, look, you can come into organizations, you know how to how to turn it around. Can you tell me what you do? And I stopped dead in my tracks. And, um, I said, well, I just come in and I know, you know, to put pieces together. I’ve got some pattern recognition. He said, I’ll tell you what you really you don’t you’re great at doing that.

James Hayden: What you what you’ll get if you write this book with me because he said he was having a hard time doing it, and he needed a practitioner with some case histories to, to do that is you’ll go from a conscious, competent to. Or you’re an unconscious, sorry, you’re an unconscious competent, you’ll go from being a conscious, competent. Yeah, look, I still have I still have plenty of work to do on my own, but it really, really made a difference in, in sitting down and going through that thought process about what I, what I do and figuring that out. So we published the book in 2013. It’s called Real world selling strategies. The Art of selling conversation that’s available on Amazon and actually in audible too. I did the narration on it on the revision of it. Um, so we were, I revised the book because from 2013 to 2023, the world changed a lot and technology had had a big impact. Um, channel channel sales or selling through partners was something we didn’t cover. That’s pretty substantial. Um, in, in technology, Gartner reports 70% of sales come through channel partners, not direct sales. So that’s an important piece of the sales equation too. Um, I also covered how to utilize AI. And we’re, it seems like we’re revising that every day in, in the sales process and have been involved in, in organizations, uh, that sell AI. So anyway, that was, I hope that was a good, uh, good illustration of of an approach.

Lee Kantor: Yeah. Now, if somebody wants to learn more and have a more substantive conversation with you or somebody on the team or get the book, is there a website?

James Hayden: Um, you bet I have. I have a personal website. It’s James B Hayden hayden.com.

Lee Kantor: All right. Well, James, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

James Hayden: Thank you, thank you. I mean, revenue revenue, uh, is what makes companies, right?

Lee Kantor: If if nobody’s buying anything, nobody’s eating. So it’s a critical component to any successful organization.

James Hayden: Absolutely.

Lee Kantor: All right. Well thank you again. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: Fractional CRO, James Hayden

Hidden Revenue: Finding Profit You Already Earned

May 5, 2026 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Hidden Revenue: Finding Profit You Already Earned
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In this episode of High Velocity Radio, Lee speak with Doug Brown, founder of CEO Sales Strategies. He shares how he helps businesses uncover hidden revenue and profit already inside their operations by identifying inefficiencies, missed follow-ups, underpricing, and untapped sales opportunities. He explains that many founders are too focused on working in the business instead of on it, which leads to money being left on the table. Through real examples, he highlights how simple changes—like improving processes, targeting ideal customers, and reviewing expenses—can dramatically increase profitability. Brown also emphasizes the growing role of AI as a tool for insight, the importance of preparing early for business exits, and how fixing financial issues can create meaningful personal and life-changing impact beyond just revenue growth.

Doug C. Brown is a revenue growth advisor with over 30 years of experience helping founder-led companies uncover hidden profit, improve margins, and capture cash already inside the business.

Over his career, he has generated more than $1 billion in revenue, delivered a $17 million turnaround at Intuit, produced $14 million in one year for Tony Robbins’ Business Breakthroughs International, and helped companies grow from $3.5 million to successful exits at 5x revenue.

He has worked with Fortune 500 brands, national companies, and more than 200 founder-led businesses across industries including manufacturing, healthcare, technology, and professional services. He is also the host of the CEO Sales Strategies Podcast, ranked in the top 2.5% globally, where he shares insights on revenue growth, profit improvement, and business scalability.

Connect with Doug on LinkedIn, Facebook and X.

What You’ll Learn In This Episode

  • How to identify hidden revenue and profit already inside your business.
  • Common ways companies lose money, including poor follow-up, underpricing, and missed upsells.
  • Why founders often miss opportunities by working in the business instead of on it.
  • Practical ways to increase margins and revenue without adding new customers.
  • How small operational fixes can lead to significant financial gains.
  • The importance of understanding your ideal customer and targeting the right buyers.
  • How reviewing expenses can instantly improve profitability.
  • The role of AI in uncovering patterns, optimizing decisions, and avoiding costly mistakes.
  • Why preparing early is critical for a successful business exit and higher valuation.
  • How improving business performance can reduce stress and create positive personal impact.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor here another episode of High Velocity Radio and this is going to be a good one. Today on the show, we have the founder of CEO Sales Strategies, Doug Brown. Welcome.

Doug Brown: Hey, Lee, thanks for having me on here. Very grateful.

Lee Kantor: Well, I’m excited to learn what you’re up to. Tell us about CEO Sales Strategies. How are you helping folks?

Doug Brown: Well, what we do is we find hidden revenue and hidden margins for companies. So that’s money that they’ve already spent but never made it to their bank accounts.

Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?

Doug Brown: Well, I got involved in this line of work actually, starting with my dad’s business when I was a kid. I noticed things like, we had, uh, way too much inventory at the end of the year, and we would pay taxes on that. And so I was asking my dad and the family members like, why do we want to carry all this? Why don’t we carry half of this and pay half the tax? Right? And so when we did, we lowered the tax rate and not the rate, but the actual taxes. And we had more money back in the, in the, in the, in the, you know, in our pocket, so to speak. But then I was looking through his business and I was finding things like proposals, never followed up on Under-pricing that was happening, you know, risk factors within the business that if we eliminated them, we could go out expenses, but we could also go after the revenue side of the business. And when you improve both of those, you get a very wide margin, makes your business far more profitable when you’re having more operating cash. Plus, if you ever want to go sell it, it boosts the exit value and the valuation of the company.

Lee Kantor: So you were always drawn to kind of the operational side of business.

Doug Brown: You know, I was always drawn to the sales side of the business, but I kind of got pulled into this side of the business just because of of the nature of who I am. I, I look at things and I spot patterns, I look at numbers, metrics, math, and I spot patterns, and then I question what the patterns really are. And it gives us a true story. And, you know, then we can apply an optimization process to that story. So for example, if I have a sales, this happened just the other day. We look through somebody’s, you know, business, heating and air conditioning company, and we look through the business and within 30 minutes we found $42,000 in profit. And it was just from asking questions about when they got on site, what are they doing? And then, you know, we could offer more profitable jobs. We could offer some add ons, we could offer, uh, different things that they, they had, they just were never doing it. And so, you know, right then and there, you know, we, we did. And, uh, well, I should say we did that part a month ago. And then this month they reported that they actually have, uh, doubled their revenue from the previous April of last year to this year. Uh, we just had that conversation two days ago.

Lee Kantor: So when you’re working with, um, the, I guess you talked to the leader, the CEO or the founder, is that who you typically.

Doug Brown: Yeah. Typically that’s who we work with. Um, we work with the, the founder or the, the CEO of the company. Um, the person who really looks at the, you know, the, the bottom line and the up and the top line together. Right. Because business is easy. It’s money in. Money out equals some result. And so usually founders and CEOs are responsible for that result. And that’s why we talk with them.

Lee Kantor: But do you find that in most especially founder led businesses, the founder is busy working on the business and they don’t they’re not kind of keeping track of every hole there might be in their funnel or pipeline.

Doug Brown: Yeah. I mean, so essentially they’re working in the business and that’s part of the reason they’re not focused on that. Right? So what I do is I get them working on the business in that capacity. So it’s, it’s amazing the amounts of money sometimes Lee, that I find. I mean, I’ve literally found millions and millions of dollars in companies that were just sitting there just sitting in the business. And then we were able to move it to the bank account. And here’s the cool part. When founders and owners realize this, CEOs realize this, that money was never going to go into the bank account. So essentially that money is just profit moving into the bank account.

Lee Kantor: Now, when you’re working, how much time do you spend in kind of discovery in terms of just getting the lay of the land?

Doug Brown: Yeah. So it depends on the size of the company. Um, but you know, traditionally it takes about, I usually can start finding stuff within within 2 to 3 hours. Um, significant stuff. Uh, I, uh, I’ve been doing some trades companies lately and I just found this is kind of, you know, for a smaller company, they had $772,000 in revenue. And within three hours we found $226,000 in profit. They weren’t collecting.

Lee Kantor: So when you say not collecting, is it that it was there and they just didn’t bill it? Or was it potentially there if they asked for an upsell or something like that?

Doug Brown: So it was in all of the above. Uh, it was there. They hadn’t collected some, some was, they had their process and they weren’t asking for, uh, you know, extending the sale or increasing the transactional value of the process. Like they weren’t asking, for example, if you went in and found, uh, like they got called in for a leak in the wall, right? They, uh, I mean, that’s a pretty significant thing when, when, you know, the basement starts flooding and the walls are all, you know, I mean, you got to worry about mold and all this stuff as a homeowner or as a, you know, commercial building owner, but, uh, they have this really cool process. There’s just an automatic shut off valve. I mean, it’s a shut off process. So if, if anywhere in the building a leak is detected, it will shut the water off immediately in that zone. And so it’s $3,000. And so for example, you know, we looked up how many people were actually buying that when they offered it. And then it was like, well, why don’t we offer it to everybody? So there were 75 people a year they weren’t offering it to. And so, you know, at if you just run some quick numbers, it’s 75 people at, you know, 15% taking that, that’s 11 people. Now, it doesn’t sound like a lot, but you know, it’s 3000 bucks. So there’s $34,000 just sitting there, uh, at, you know, a super high profit in that case. So the profit on that thing would be somewhere around 70 to 75%.

Lee Kantor: Now, is most of your work in the trades or do you do like, um, consultants or coaches or people like that?

Doug Brown: Uh, you know, it depends on the company. I’ve worked in 353 industries at this point. So anything from the trades business to recruiting companies to manufacturers to, um, medical companies to sales driven companies, done a lot for like training companies as well. Um, you know, some of the larger training companies. Um, but, you know, every business has something sitting there And the natural occurrence of finding out what’s sitting there then reveals what could be additional potential growth. So we uncover one thing and it’s like, oh geez. Well, that could lead to this amount of business if we wanted it to, you know, implement that, that new thing that we just found. So the old thing that’s sitting there, uh, almost always leads to something new in an increased value. Um, you know, I, I can give an example. Chet Holmes and Tony Robbins owned a company. Uh, most people will know Tony Robbins. Chet Holmes used to, he wrote a book called The Ultimate Sales Machine. And, uh, when I was looking through their business, I found a 15% refund rate that was happening. And I identified that. And we were able to clear that refund rate within 24 hours. And we dropped it from over 15% down to 1%. Now, if you think about this, that in itself is a win. But they’re driving 2000 leads a week through this program at this point. So those 300 people that were clear that were were refunding are now buying new products and services. But we were able to identify in that group a product that there was underperforming in their company that was selling $86,000 a year. And when we retrenched that tool, and we put not a lot of money into doing that, we went from $86,000 in sales that year to $8.2 million in sales that year on that new initiative.

Lee Kantor: So when you’re saying finding money, it’s not necessarily, oh, we were mislabeling this thing in the, in my books. Like you’re actually helping them in, in all aspects of their business, find opportunities. Maybe they’re not leveraging, or it might be even coming up with new offerings that might help them make more money down the road.

Doug Brown: Yeah yeah, yeah. I mean, it could be, you know, so it’s exactly that. So the first question we ask them is do you want to grow your revenue or do you want to grow your margins or do you want to grow both. Right. So whatever they want to achieve, then we work the plan to achieve that. And then we start looking for things. And we do this diagnostic process as we’re going through, it just starts uncovering things. And every business is dysfunctional to some level. I mean, I’ve worked with companies like Intuit and Procter and Gamble and, you know, enterprise Rent-A-Car, all of them have some level of, oh, wow, we could find some money here, but every small business has this as a similar level in that size capacity of that business where they’re leaving money on the table. You know, I mean, I just did one, uh, where we found, uh, the merchants were just, uh, taking advantage of them on the credit card side and we were able to go back and reclaim tens of thousands of dollars. They had to not change any credit card company whatsoever. They stay with the same credit card company, but they were able to get, you know, 40 I think it was $46,000 back, if I remember correctly. Um, somewhere in that area on just from the merchant, because the merchant was overcharging them, they had the tax rates wrong. They had different things. So it can be something like that. Or it could be like, hey, your company’s not asking for referrals whatsoever. And what’s the cost of a referral? Zero. Um, and how many referrals could we get a year? We figure that out. And then we put a referral program, active referral program in. Their sales team starts asking, everybody in the company starts asking and they’re magically picking up sales all over the place. So there’s all kinds of things that happen. We’ve identified 21 areas, and in each of those areas, this 5 or 6 subsets of the area. So there’s literally well over 100 ways of doing this.

Lee Kantor: Now, how do you recommend companies, especially smaller companies, leverage AI and automation? Is that something that’s now evolved to a must have rather than a nice to have.

Doug Brown: You know, every it depends on the business, right? So, um, but in most cases, AI is a tool and it’s a tool that is going and has been and will continue to reshape how we’re doing business. So my recommendation to everybody is learn AI, you know, because AI is going to have some functionality into it that, um, absolutely will be helpful in any business. But, you know, we mentioned the trades business earlier, uh, AI is really not penetrating the trades business in a deep way at this point because, you know, it’s not going to go out and turn a wrench, right? Not yet. Um, but what AI will do is it will help identify some buying patterns of your, you know, ideal right fit buyer. So in that capacity, you should be able to understand that because then you can figure out, okay, how many people am I selling to every single year who are profitable or not profitable? Um, I just, uh, was talking to another company and, you know, they, they were spending a tremendous amount of money on marketing and I ran some numbers for them and used AI to actually do it initially. And then we dug into it. And long story short, they were losing money on every client.

Doug Brown: They thought they were making a few hundred dollars on every client. Turns out they were losing $860 on every single client because they didn’t figure in all of the numbers. And that sounds like a huge disparity. But I mean, you think about it, you sell 50 clients a month and you’re losing $900 a client that’s 45 grand a month that you’re basically losing in that business. Now, that was easy enough to start to adjust because we just started adjusting the marketing spend and how the marketing allocation went away. You know, in certain categories, they didn’t need that. They weren’t looking at the marketing across the board. They were just looking at, hey, we’re closing sales. So it can be all kinds of things that are over the map. Lee and I know that it doesn’t sound like, well, give me the whole process, but that is the whole process. Like we look through the whole company from every single stage of the client journey, and we find these things and then we, uh, bring them forth to the owner and say, hey, do you want to fix them? Or, you know, or are you good with, with this?

Lee Kantor: And then so your deliverable is at first a list of all the opportunities. And second, if they want to have you help them fix it, then you can help them fix it.

Doug Brown: Yes. Yeah. So we build a growth map right out of the front, front end, you know, and the growth map shows them all of the things that They can do in order to improve their margins or improve their revenue. And then if they want us to help them, we’ll build them a growth plan, which is like, hey, here’s what we’re going to do over the next 12 to 24 months, depending on the size company. And this is where we can get you from point A to point B to point C to point D, and we just lay it all out for them. Um, and you know, they can still take that map and do it on their own or we, you know, most of the time people want us to help them at that point. Um, but, you know, again, it’s a very straightforward process. The hardest part. See, here’s the thing that happens. Lee companies have all kinds of data and stuff, but they don’t have any real visibility to the data that gives them the, um, the ability to actually make decisions on this level. So like they might be looking like at their CRM data, but they’re not looking at the financial and the CRM and the marketing and customer service data. All, all collectively. And that’s where they can’t see it. So we’ve developed our own in-house process to be able to show them that. And they can, you know, we can see where it started in marketing and where it’s breaking down, let’s say, in operations. And so we fixed the problem in operations, and all of a sudden more money is pushing through. And then we teach customer service on how to actually sell, not just answer questions. And so now we’ve created an internal sales team within customer service, which can be highly profitable for companies. So it just depends on what company needs what.

Lee Kantor: Now when you’re working with your clients, is this something that, um, like what’s the signal of when this is the appropriate time? Like I know every today is the appropriate time, but is it if I was going to exit in five years, should I be having this conversation with you in order to just kind of get my business in the best shape so that when I do exit, I get the most for it? Or is there something that. Hey, I’m just starting. Maybe I should foundationally put everything in place so that I’ll have a better than even chance of making it.

Doug Brown: Yeah. So again, it depends on the goal. So if you’re just starting, like I just talked to a CEO, he’s like, no, I don’t want to do this. We’ve only been in business a year and we’ll handle it for now. And then when, when we get dysfunctional, we’ll call you. Right. And so my response was, why do we want to get dysfunctional?

Lee Kantor: Like, why don’t you skip that step?

Doug Brown: It’s like, why do we want to bleed out a few million dollars over the next three years or whatever? Figuring this out when we can figure this out now and maybe put $10 million in the business, put the systems, put the processes in, and all of this stuff, because he doesn’t have the data, he can’t see it. And so it’s one of those situations that when is the right time? Um, we don’t know until we run the diagnostic, but I can tell you normally within a conversation and just running a very small percentage of the diagnostic, like on a call within 20 minutes or so, I can tell them if there’s money there or not. And so it just depends. Now, the guy who wants the exit or the gal who wants to exit in five years, they need to get their stuff in order earlier than later. Because here’s the thing about exit. Most of the time people think they’re going to be able to sell their company, but a lot of times they can’t. And so why not build the company into the most profitable asset now and then? It makes it far more attractive for the exit down the line. Right? But it doesn’t mean that they can still sell the company like I had. I had a telecommunications company. We sold it three times. Funding fell through for the buyers all three times.

Doug Brown: We ended up keeping that thing till the end. Um and so it’s, it doesn’t, you know, a lot of companies, uh, want to sell. I, I have a friend who, uh, eventually sold their company for $2 billion and they wanted to sell within a year of the first conversation. It was 11 years later that that company sold. So if they’re planning on trying to exit the business, there’s multiple ways of exiting a business. Um, there’s a great story. There’s a company around me called Sullivan Tire. They exited the business, but they sold it to all the employees. So there’s different ways of doing it. But if you’re going to sell to a, a P company or an investor company or another person looking at your company, the more you have your stuff in order and the higher your EBITDA is, generally that’s what they go off of EBITDA being operating cash flow. The higher that is, the more you get for evaluation and the more you get for a multiple on your company in most cases, especially if you have the systems processes in place. So yeah, if you’re an owner and you want to sell. Don’t wait till a year before or two years before you really want to start. Now, if you’re a year before, start now, but you know, if you can start earlier.

Lee Kantor: So is there any low hanging fruit for a listener right now that they could start poking around on where they can fix some of this themselves?

Doug Brown: Yeah. There is. Um, you know, there’s the, the, the, the easy one is, you know, just do a review of your expenses. That’s, that’s a very clean one. Right. Um, you know, my wife and I do this every single year, just even for our home. And we reduced our expenses this year by $6,700, if I remember correctly. What was that on Oversubscriptions? You know, um, you know, streaming channels, we weren’t using, uh, auto insurance that we could readjust, uh, you know, uh, truck insurance, uh, you know, uh, telecommunications, electricity, all, all kinds of things you can look at right on the expense. So that’s, that’s a quick one. Um, you know, a lot of companies don’t want to look at expense, but here’s what I, I tell them is like for every $1,000 you save, if your company’s at 13% EBITDA for every $1,000 you save, it’s like selling $7,600 in product. So if you as a company owner can knock your bills down by $10,000, it’s equivalent to selling $76,000. If you can knock it down by 100,000, that’s equivalent to selling three quarters of $1 million. So which one do you want to do? So on the sales side, the easiest thing to start doing is look at every little section that’s going on in your company sales process and ask this question, are we creating more sales at this point? Are we creating more relationships at this point? Are we increasing what they’re buying, how often they’re buying, and how many people we’re extending the relationship through at each stage of that process? If they just asked that question, they’ll get the answers.

Doug Brown: You know, are we following up with people? Are we dropping the ball? Follow up is an easy one to fix because the majority of companies are not very good at it. Are we selling to the ideal right fit buyer? Harvard University and Wharton School of Business did a study recently that was backed up, I think, by Marketo and HubSpot, um, which said that 97% of people selling today do not, in part or in full, know their ideal right fit economic buyer. What that means is we don’t really know who we’re really selling to, who buys the quickest, the most, the best. And so we’re creating all these marketing messages around stuff that’s not even hitting the target. And so those are a couple of things that they could do right out.

Lee Kantor: So how do you help them identify their ideal fit client if if nine out of ten are missing.

Doug Brown: Yeah. Believe it or not, it’s not that hard. So we have a whole process for it that we run through. And we do use AI for that process as well because it speeds up the process. In the old days, this would take us three weeks to figure it out. Um, but if somebody wants to like really start to figure it out quickly, look at all your clients, ask the question, who the best clients that you, you know, spend the most with you are not your hassle clients. If you have data like this, right? Made the decision quickly. They’re, they’re a joy to work with. And then look at all the common threads. Why did they buy? If you don’t know, call them up and ask them why didn’t they buy? Call them up and ask them. Start looking for overlapping patterns. That’ll start to reveal some of the stuff. But you know, with AI and with things today, you can research a lot deeper. But in the old days, that’s how we started out. We started out surveying all the all the clients that bought didn’t buy. Asking questions, looking for overlapping patterns. And then it will reveal itself. And by the way, you only need like 3 to 5 data points and it’ll give you your ideal right fit buyer.

Lee Kantor: So how often do you use your system on your own company?

Doug Brown: Uh, once or twice a year.

Lee Kantor: So this is something that once a company understands how this works, it’s not a set it and forget it. This is something you have to revisit on a regular rhythm.

Doug Brown: Depend. Well, you know all companies. Yes. To answer your question, you should because things change. So, you know, it doesn’t have to be the pandemic that changes your business, right? You might be growing as you’re growing. And let’s say you don’t have your numbers anchored. Your numbers can, you know, outstrip you pretty quickly. A company working, uh, they installed, uh, utility poles. They, they grew from 3 million to 17 million in 16 months, pretty fast growth. When I talked with them, they were like, we’re close to being out of business. And I said, why? And they said, I don’t know. And I looked at their books. They had $11 million uncollected, over 180 days on their books. And when I asked them why, they said, we don’t know. And I said, who’s paying attention to this? And they said, it’s a friend of my daughter’s. We hired her because she seemed to have experience. And within 45 days, not even it was like 42 days. We had collected all $11 million. There were clients literally saying, hey, we had the check sitting here, but no one contacted us with the information to get get pay you or we wanted to do direct deposit. Et cetera. Et cetera. Et cetera. So, you know, the company’s super healthy within, you know, 40, 45 within six weeks. So it could be something as silly as that. Or it could be something that, you know, people never even thought existed in the company. Um, you know, or people know in the company they’re afraid to tell. Right. So, uh, I worked with a company, they were doing, uh, 48 million a year and they had, uh, two of their sales team members going through the company, terrorizing people, literally threatening them. If they didn’t do this, they were going to come after them. Et cetera. Et cetera. Et cetera. Ceo didn’t even know about it. And once we remove those two people and put a sale system in, the company grew from 48 million to 110 million in the next two years. People became way more productive. So sometimes it’s people issues, sometimes it’s not.

Lee Kantor: So is there a story you can share maybe the most rewarding for you in all the years you’ve been doing this? Is there. Don’t name the name of the company or maybe name the challenge that they had and how you were able to help them get to a new level that meant the most to you?

Doug Brown: Yeah. This one might make me cry a little bit, though. Like, seriously. Like, um, so I was working with a financial company. It was owned by two brothers and the, uh, and they had a partner, two brothers and a, in a partner. And, uh, I was talking with this gentleman and he was just like, so pushing back like, so hard on this thing. And normally on that type of thing, it’s like, well, this isn’t the client that I can really help, right? I mean, they’re just not open. They’re not they’re not coachable, they’re, you know, that type of thing. But something told me, stay with this guy. It was like a little inner voice in my head. And I stayed with him. And finally at the end, he goes, okay, you’ve convinced me. And he said, I’ll do it. And I said, I don’t want to convince you. I want you to be buying into this because this requires commitment on your end as much as on our end, like as we work a lot on performance, right? So we actually make our money when the company does better versus saying, hey, we want this huge consulting fee up front or whatever. And so he bought in and we helped him. Uh, and I told him, I said, I need a minimum of 60 days commitment. And then you, you know, you guys can be on your own if you want. And so we worked on that thing for 60 days and we started turning the company in the right direction. And he said, at the end of 60 days, he goes. You know, I think we can take this now.

Doug Brown: And I said, fine. And, you know, we sort of like friendly emailed back and forth over the next year. So this is like 14 months after the first time I started. And I was at a live event and I felt these arms come around the back of me and like, give me a bear hug and just literally lifted me off the ground. And, uh, and then I heard his voice and he was laughing and I knew who it was. And he said, how you doing? And I said, well, if you put me down, I’ll tell you. When he put me down, another set of arms came around me, um, not as strong. And then one on my leg, two little arms and then two little arms on my other leg. And, uh, they all were giving me a hug and I, and he, he came around the front of me and he said, hey, there’s something I never told you. And I said, what? He goes, uh, my wife and kids, we were doing so bad as you knew, Because when I was pushing back like that, he said, I was a. My wife and I were talking about getting a divorce, and I had moved out of the house and I was estranged from my children. There they are holding on to your legs. And, um, he said in, my brother and I were damn close to, uh, with the partner declaring bankruptcy. And he said, we just didn’t have the money or the this or that. And he said, he said, I really, really did not like you during our conversation whatsoever.

Doug Brown: He said, I frankly can use the H word, the hate word. I hated our conversation. But he said, if it wasn’t for that conversation and you working with us for the next 60 days, we turned our company around in. Four months later, I was back with my wife, back at home with the kids. Things got a lot better. And, you know, we have more than doubled the business in the last 14 months since you disengaged with us. And he said, you know, I want to thank you and thank God that God sent you to me. That was super impactful. In fact, I left the room and started breaking down, crying a little bit. Right? Because what people don’t, at least for me, it’s not about the money anymore. You know, I own the house, I own the cars. I own all that stuff. You know, I had that early on in my life because I worked really hard. But it’s the impact. Like the family didn’t break up. Now the family’s together, the kids grow up more healthy, they go on and they start families. So it’s that ripple effect that goes through life. And to me, what we do is exactly that we can help people go from a high, you know, stress state and lower their stress states because usually it’s around money that causes the stress states in the business. And usually the money is just sitting there, you know, for years, sometimes sometimes longer. And it’s just not moving from point A to point B. So in his case, you know, he’s still doing well today.

Lee Kantor: Yeah. And it’s it’s not for lack of desire or lack of a good idea or a good company. It just they don’t know where the holes in the swing are. And they need fresh eyes to look at it and go, hey, look over here. Look over there. You know, I’m sure a lot of the times these people want to work hard and are hard workers. They just don’t know what to work hard on. If people want to learn more, what’s a website.

Doug Brown: W w w dot CEO sales strategies.com? Or they can send me an email at Doug at CEO sales strategies.com.

Lee Kantor: All right, man, thank you so much for sharing your story. You’re doing important work and we appreciate you.

Tagged With: CEO Sales Strategies, Doug Brown

Making the Invisible Visible: The Leadership Power of Psychological Safety

May 1, 2026 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Making the Invisible Visible: The Leadership Power of Psychological Safety
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In this episode of High Velocity Radio, Lee Kantor interviews Maxine Attong, founder of the Gestalt Experience, about helping leaders uncover hidden team dynamics that affect performance. Maxine explains that many organizations focus on processes and technology but overlook the human side—emotions, trust, and relationships. She emphasizes that psychological safety is a strategic necessity, starting with leadership alignment and self-awareness. Without it, teams hold back ideas, avoid honest communication, and underperform. She shares how leaders can spot issues—like lack of discussion, delayed information, or disengagement—and address them through reflection, feedback, and open conversations. Through coaching, Maxine helps leaders become more authentic and intentional, leading to stronger engagement, better collaboration, and improved results.

Maxine Attong is a Gestalt Organizational Development strategist, executive coach, and former COO who helps leaders and teams perform in high-pressure, high-uncertainty environments. With over 25 years of experience across corporate and international sectors, including the United Nations, she specializes in aligning leadership, strengthening accountability, and embedding psychological safety as a driver of performance.

A Certified Professional Facilitator and Professional Certified Coach (ICF-PCC), Maxine is known for her ability to “make the invisible visible”—surfacing the unspoken dynamics that shape decision-making, trust, and execution. She has worked with senior leaders and multicultural teams across North America, Europe, Africa, Latin America, and the Caribbean

Maxine is also a Certified Management Accountant (CMA), bringing financial and operational rigor to her leadership work. She is the author of Lead Your Team to Win, which captures her work on embedding psychological safety in teams, and Change or Die: The Business Process Improvement Manual.

Through her work, Maxine helps leaders move from awareness to decisive action—so they can build aligned, accountable, and high-performing teams.

Connect with Maxine on LinkedIn.

What You’ll Learn In This Episode

  • How leaders can identify and address hidden tensions that impact team performance.
  • Why psychological safety is a strategic driver of productivity—not just an HR concept.
  • Common signs of low trust in teams, such as lack of open discussion and incomplete information.
  • The role of leadership behavior in shaping team culture and engagement.
  • How emotional awareness and human connection influence creativity and accountability.
  • Practical ways to build trust, including open conversations and consistent check-ins.
  • The difference between vulnerability and oversharing in leadership.
  • How disengagement often mirrors the relationship leaders create with their teams.
  • Measurable impacts of strong team culture, including higher engagement and more innovation.
  • Key challenges executives face, such as confidence, identity, and leading authentically after promotion.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor here another episode of High Velocity Radio and this is going to be a good one. Today on the show, we have the founder of the Gestalt Experience, Maxine Attong. Welcome.

Maxine Attong: Hi. Thanks for having us.

Lee Kantor: Well, Maxine, before we get too far into things, tell us about your practice. How are you serving folks?

Maxine Attong: I really help leaders and team leaders make the invisible visible very often in teams. There’s some a little bit of tension that we can’t quite name, and it does affect productivity. So it could be interpersonal relationships. It could be seen as, you know, high absenteeism, high turnover in the team or the leader just doesn’t feel settled. Everything looks fine, but the leader just feels instinctively that something is wrong. That’s why I step in and really help teams to come to the moment where they can move. Beyond that. They could name what’s happening. They could come up with suitable actions for it and sort of get over that hump.

Lee Kantor: Now, do you primarily work with organizations or individuals?

Maxine Attong: I work individuals. I’m an executive coach and I work with organizations, a lot of NGOs and international organizations as well, as well as some people.

Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?

Maxine Attong: Well, I started off way back when as an accountant and leading teams in finance and strategy. And I think my own experience of being frustrated, um, seeing people’s potential, but not really understanding how to tap into it. I became very curious about human behavior and how I, as a leader, despite my technical skills and my search for excellence, why it White is that I wasn’t really meeting people. So I started doing facilitation as a way to help groups make decisions and became a certified professional facilitator. And then I started to realize, I asked myself the question, if I could help groups make decisions, what would it be like if I were to work with the individuals and get them ready for decisions? So that led me into coaching. So I’m a PCC level executive coach with the with ICF. And because of that, I became just really more and more curious about what makes humans tick. So I went back and did a master’s in organizational development, really understanding the theories that take human behavior from normal to high performance. So it really was because of my own failures as a leader. And that feeling I had of, I am not saving these people enough. I am not feeling happy even though the work looks good. It was really from that curiosity that I started this entire journey.

Lee Kantor: So now, having worked with a variety of organizations, do you see some common threads about why certain organizations are maybe more functional than others? Like, are there some mistakes that companies are making that, you know, when you insert yourself and your and your process into them, that you can really make an impact?

Maxine Attong: Yeah. I think, you know, now with, of course, there’s a lot of technology, there’s AI and we talk about replacing workers. And I think sometimes we forget that humans will always be humans. Um, and what I mean by that is that we have a lot of emotions and we need to deal with those emotions before we do anything else. So there’s a way in which a lot of people show up in the organization, sort of not as who they are, but who their profession says they should be. And in everybody’s life there becomes an aha moment where it is that we have to reconcile many parts of us. We have to reconcile what happened to us as children. We have to reconcile what happened to us when we were married. If we went through a divorce, it comes in different forms. And so in organizations, we we deal with people, whether they are in hybrid, whether they’re face to face. We’re dealing with those people and we’re trying to extract the most valuable thing from them, i.e. their productivity, their creativity, and their intelligence. And if it is that we are pretending that those clouds don’t exist around them, we’re not going to be able to get what we really want from them.

Maxine Attong: I mean, it just does not work. And so how does that show up in organizations? A lot of organizations talk about people not being accountable or the basis of of high functioning team is trust. So before you talk about the accountability, what is it that you are doing as a leader to inculcate trust in your teams? A A lot of times people are complaining that, you know, because team members are not bringing new ideas, they’re just doing enough work. Well, what is your relationship like with them that will encourage them to bring a lot of ideas? So a lot of it, we think about, you know, processes. We make sure we have efficient processes. We bring in all this fancy technology, we train the technical capabilities of our team members. And what are we doing in terms of what makes them human, what makes them creative. And that will redound to productivity. We need to deal with it.

Lee Kantor: Now, a lot of organizations at least give lip service to how their people or their most important asset, and that their culture is important. But is there some advice or tactics that an organization can do to really live into those words? When it comes to psychological safety, where in order to create that environment of trust there, the employee has to feel safe in order to share and be vulnerable, and to be as productive as the organization would like them to be.

Maxine Attong: Is that I think the first thing for.

Maxine Attong: For organizations who really want to embed psychological safety is to understand that this is strategic. I think the word psychological safety, people think it’s like a fluffy word. It’s the realm of the human resources team. And they don’t realize that it is something tactical and it is a strategic differentiator. Why is it strategic? Because we have to be intentional and deliberate in inculcating it in our teams on a daily basis. And so fish rots from the head. So leaders, the leadership team, we need to make the assumption. We need to make the assumption or ask the question, do the leaders feel safe? Because if leaders don’t feel safe, they cannot create psychological safety. And a lot of leaders right now, you know, have high anxiety. Will I keep my job? Will there be another cost cutting exercise? All that’s happening in the world, you know, they are in pressure situations. So if the leadership team does not feel safe, they are not going to create psychological safety for the rest of the organization. If the leadership team does not agree on what psychological safety looks like here and what behaviors promote or don’t promote it, it’s not going to be safe. So very, very often, you know, leaders want to bring in an initiative and the leadership team is not aligned or not in agreement with the initiative. And what happens? Somebody pushes it ahead and eventually it trickle down. And it feels so first and foremost, if you really want to put psychological safety into your organization, realize that one, it’s a strategic move that will redound to productivity. And two, the leadership team needs to be aligned and in agreement to what it means and how it will be effected.

Lee Kantor: Now, are there some symptoms or signals that an organization can look at to tell if there is a culture of psychological safety within their organizations? Are there signs that maybe there isn’t and something’s amiss?

Maxine Attong: Yeah. So I think the first sign a lot of organizations do their pulse surveys or their satisfaction surveys, the employee engagement surveys, if those if those give you high marks, especially in the more in the less in the ones that are not about, you know, the physical conditions, but really about the leadership. If those marks are high and people are engaged, then you know that you’re on to something great. Keep pressing. If those engagement scores are low, I would suggest that maybe people don’t feel safe. If you go to meetings and yours is the only voice or everything that you everything that you say people are in high agreement with without any discussion. That’s a sign that probably people aren’t safe. If you’re making decisions and you’re not getting full data. That’s a that’s another sign. Or you realize three months down the road, oh, this is what is really happening. I made a decision based on incomplete data. That’s a sign that people are not telling you the truth. So if you are a leader, everything people are agreeing with no discussions. You’re getting data late. You’re realizing things after the after the fact. Maybe people aren’t feeling safe enough to speak up and tell you the truth.

Lee Kantor: Now, in your work, have you been able to kind of quantify the ramifications of, um, not having a psychologically safe environment in an organization?

Maxine Attong: So what I’ve seen is engagement scores go up like 15, at least 15 points in one year. And that is really because of leaders being very deliberate and intentional about their behavior. Um, that will take 6 to 1 year to change according to. Of course, the leaders, I guess their ability or their willingness to accept the feedback, um, to. I have seen teams go from the leader alone carrying the weight of it to people actually holding each other accountable, which for leaders is a great thing because it frees you up a lot to not carry the burden of the team alone. What else I’ve seen is, uh, more, more ideation. So in teams that would have been, you know, where the leader says everything, the leader comes up on one idea. They move from like two ideas a month to maybe like six ideas a month. So those are the things that I’ve seen. And in terms of the bottom line, there always is an uptick on it. And so, you know, people talk about customer experience and everybody wants customer experience. And that’s the new buzzword. How are you going to create customer experience. If your front line people do not feel safe enough to make a decision, that will give the customer a different experience. So all of those buzzwords that we come up with, at the end of the day, it’s a human given to service. And if that human does not feel safe to question or to put their voice into the room, the organization is going to miss the mark.

Lee Kantor: Yeah, I agree with you 100% when it comes to it seems like there was such an emphasis on kind of leaning into all these digital technical, um, ways to measure things. And we’ve lost some of the humanity and the human to human interaction and the, you know, the way that that can’t just snugly fit into boxes. There has to be grace. There has to be a little more, uh, give and take when a deal, when you’re dealing with humans. And if you just ignore that, I think you There’s got to be a price. You pay for it.

Maxine Attong: Yeah yeah, yeah. You know, I think there’s no there’s no measurement for the heart. Right. We don’t we don’t go around taking measurements of the half of the heart and we can’t see people shrink. You know, people often wonder, like leaders will say, you know, when I had this person, they were so brilliant when I promoted them, they were so promising. And what happened? And that’s a great question to ask what happened? And I would often ask leaders, do you really want the truth of what happened? Because we could have that discussion. So you’re absolutely right. There’s something that we we do that erodes that human in so many very sad ways.

Lee Kantor: Now, when you have a case where like you’re describing this human is kind of, uh, shrinking back, is there anything an organization can do to bring them back so they can blossom again?

Maxine Attong: Yeah, I think this is where conversations matter the most. So can you have a conversation with that person? I would I would look at two things. If I were a leader of a person who I saw shrinking, I would really have a come to Jesus moment with myself. What did I do to help this individual shrink? Was it something that I said? Was it something that I did? Did. And so I could look at my own, my own behavior with that individual and really take a helicopter view? You know, what was my body language like? What words did I say? Um, when did I create some tension about individual? And of course, feedback is great. You can get feedback from the individual. You know, what’s happening with you. It could be something that’s personal that they’re going through. It could be something that maybe you did to offend them and how, how safe do they feel that, that you could, um, that they could actually share that with you. So this is where anonymous feedback is golden. You can do anonymous feedback with your team. It doesn’t have to be anything like a, an expensive feedback. You could do a simple Google document, a simple MailChimp document, or any survey.

Maxine Attong: Don’t let people put in their names and get feedback on your behavior as the leader. Because very often as leaders, our teams mirror what we do. We got to take responsibility. The second thing I would do is if it is that I get feedback and there’s nothing that I could make an assumption that maybe this person is going through something personal and have that discussion. And of course, if if it goes beyond that, then you need to look at things like, are they technically capable? Did I give them too much, too much work at one time? Do they need some special other intervention? And so if you come to other invention, that’s where you get, you know, if you need a coach, if it is, you need to go to an employee assistance program. If you need to get the human resources team involved. So it is a matter of finding out, you know, doing evaluations, assessing the situation before you actually move to action, because we want to make sure that we as leader, understand what’s going on with our team member, and only when we understand, we will know what is the right thing to do.

Lee Kantor: Now, is there a story you can share about your work where you were able to help an organization or an individual get to a new level? Obviously don’t name the name, but maybe share the challenge they came to you with and how you were able to help them.

Maxine Attong: So I had a leader who came to me, um, it was one on one coaching and she was complaining about exactly this. Um, her teams are not getting engaged. They’re doing the work and the work is fine, but nothing more than that. And she was really frustrated and very tired, and she did all the things that we usually say to do, you know, be very clear in your communication, give specific instructions, um, you know, do the one on one check ins. And still she was saying her team is not engaged. So in coaching, she mentioned a conversation where her team member members said to her, wow, I never knew you. Had you. I never knew you had two children and I’ve been working with you for five years. So I said to the team leader, it seems that your team was mirroring the relationship that you have with them. And she understood that. She said, wow. Yes, I have always had a professional distance. I always focus on work and I keep it moving. And so she had to make some decisions about how she wanted to be. And I think a lot of leaders sometimes confuse being vulnerable with oversharing. You know, they kind of like want to tell their teams everything. And that’s not what is required. In fact, that’s probably not safe to do. And some leaders like this one, when she thought about being vulnerable with her team, it was something that she definitely wanted to avoid.

Maxine Attong: So we had to work out, you know, how do you be yourself? How do you share information that is safe? What topics is it okay to talk about? And for her, she wanted to talk about like her leadership journey to share it with them. Some of the technical stuff that she did, some things about her children. And so it wasn’t overnight because of course, when we leaders change behavior, our teams look at us and say, is she for real? Let’s see how long it will last. So we have to be consistent. And so eventually what she did as well is what we decided is at the beginning of meetings, do a 15 minute check in, don’t rush to work. Let people talk about what’s top of their mind, what their anxieties are, what they might be concerned about, whether professionally or personally. And so eventually, her team actually began to move a little closer to her and to begin to build that relationship. And so they started to bring ideas to the table. They started to discuss things freely, because what she didn’t realize is that her team was mirroring the relationship she set up with them. And so if you were to scale that to an organization, you would begin to realize if it is. If we just focus on work, our people will come and do as they are contracted to do their work. They’ll do it well and nothing more.

Lee Kantor: Now, how do you deliver your coaching to organizations? Is it primarily one on one? Is it group? Do you do online work? Um, how do you deliver what you do?

Maxine Attong: So I do it in whatever way the client wants because that’s best if it’s one on one coaching. I’m definitely online because, you know, time, time is a factor in that. So we get online, we do our coaching, we go our way. If it’s a team, I do it online as well. But if it’s like a one day engagement or a half day engagement, those are face to face. So with teams we usually do with teams, if I’m going to work with a team, I prefer to work with a team over 3 to 6 months for the team to really get what it looks like. Usually we’ll start with a 1 or 2 day, um, team retreat where it is, they could really surface the problems and decide on how they want to move forward. And then we do monthly check ins, you know, it could be twice a month, two hours a month, 2 hours or 2 hours a session online where it is, if we really start working on what, what it is that we all agreed is happening in the room. So that’s kind of like what it looks like. And sometimes the intervention could be different because sometimes it’s, um, a team needs to learn how to communicate. You know, a team needs to trust what to communicate. So we may be dealing with that. A team may want to say, okay, we have a work plan, we want to run a test on it. We could do that. A team might say, we want to work on our processes. I’ve done a lot of work in business process improvement. That’s what my first book is on. So so I work with a team. I say that I bring solutions to teams and I help leaders to deal with their teams. So that’s kind of like the range of what I do now.

Lee Kantor: When you’re working with an individual, what’s the kind of the typical challenge they’re having right before that they start working with you. What, what, what’s your kind of sweet spot in terms of working with executives?

Maxine Attong: So I think for executives, a lot of them say they want to work on their executive presence. You know, how they are received because they they are technically capable. They’ve they’ve reached the height of their career and they really want to be more whatever they think executive presence is. And with women, especially with female leaders, they want to work on their assertiveness and their confidence. So that’s kind of like the the range that I see coming to me. And it’s interesting because the, the core of it is. Am I good enough for this role that I have? Um, am I all that I could be for this role that I have? Sometimes the question is I’ve gotten this role. So I with Fred, do I still want this role or what can I do to make this role mine? So those are some of the questions that executive leaders really have in their mind because they’ve they’ve done it. They have a high level of confidence. And they really begin now to look at themselves differently and say, this is who I am and how do I express this in this role without losing myself? Or how do I do my role well, without losing who I am? Or can I take a risk now that I’ve reached the top of my ladder to really show who I am and lead from what I think I should be leading at? Like so those are some of the questions that those leaders come with. And I love those questions because it really is about their innate, who they are at their core and how they know themselves or don’t know themselves, or how they want to rediscover themselves and reclaim themselves in a way that makes their leadership so much more powerful.

Lee Kantor: Now, are they coming to you after they got the promotion, or are they coming to you if they didn’t get the promotion?

Maxine Attong: Most times it’s when they got a promotion or when they’re preparing and readying themselves for promotion. I think what most people miss about promotions is that at a certain level, you’re capabilities are almost assumed. So some people who didn’t get promoted for a while, they come to me to say, okay, how do I get promoted? Because it is about what are your networks like? How strategic are you being? Who’s champion? Champion? Champion in you in rooms that you are not present in? So it’s really about rebuilding a lot of the assumptions about work as a meritocracy. So those are the people who don’t get promoted, who come to me to get promoted. Yeah.

Lee Kantor: So if somebody wants to learn more, have a more substantive conversation with you, what’s the website? What’s the best way to connect?

Maxine Attong: So I have.

Maxine Attong: Just experience.com and you can contact me through there. I think my phone number is on there as well. You can also link with me on LinkedIn. I do accept all, all connections, except I guess people who are just marketing or where it is that they just joined LinkedIn because some of those are fake profiles. But once you have a profile, I will definitely connect with you. I’m not. Yeah, it’s all good. And so connect with me. Send me a message on LinkedIn that all of the above is fine.

Lee Kantor: Well, Maxine, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Maxine Attong: Thank you for having me. And for, of course, asking me those great questions.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: Gestalt Experience, Maxine Attong

Centralized Strategy, Local Impact: Cracking the Franchise Code

May 1, 2026 by Jacob Lapera

Franchise Marketing Radio
Franchise Marketing Radio
Centralized Strategy, Local Impact: Cracking the Franchise Code
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In this episode of Franchise Marketing Radio, host Lee Kantor speaks with Melissa Telsrow, president and co-founder of Hiper, about solving the complexities of digital marketing for franchise and multi-location brands. Melissa explains how Hiper helps franchisors balance centralized brand control with local flexibility. Many franchise systems struggle with inconsistent messaging when individual locations manage their own marketing—or face inefficiencies when everything is handled separately. Hiper addresses this by combining technology, templates, and managed services to create a unified yet locally adaptable strategy.

As co-founder of Hiper, Melissa Telsrow helps franchise, nonprofit, and multi-location brands (2–200+ locations) scale local marketing. Her work spans local social, search, and reputation management with technical systems that ensure brand cohesion across all markets.

She leads content and strategy teams focused on authentic brand storytelling through short-form video. She helps organizations and their leaders show up on today’s social discovery platforms with content that feels human, stays on brand, and drives growth.

Connect with Melissa on LinkedIn and Facebook.

What You’ll Learn In This Episode

  • Overview of Hiper and its focus on multi-location and franchise marketing.
  • Challenges franchisors face managing consistent digital presence across many locations.
  • Importance of balancing centralized brand control with local franchisee flexibility.
  • Use of baseline, brand-approved content combined with local, authentic content.
  • Role of tools, templates, and automation in simplifying marketing for franchisees.
  • Key marketing channels: social media, local search (including AI-driven discovery), and reputation management.
  • Metrics that matter: discovery (reach), engagement, and conversions.
  • Growing importance of organic content over paid ads in the AI search era.
  • Value of peer-to-peer learning and sharing best practices across franchisees.
  • How simplifying workflows increases franchisee participation and overall marketing success.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Coming to you live from the Business RadioX studio. It’s Franchise Marketing Radio.

Lee Kantor: Lee Kantor here. Another episode of Franchise Marketing Radio. And this is gonna be a good one. Today on the show, we have the president and co-founder with Hiper, Melissa Telsrow. Welcome.

Melissa Telsrow: Thank you. Thanks for having me, I appreciate it.

Lee Kantor: Well, I am excited to learn what you’re up to. Tell us about Hiper, how you serving folks?

Melissa Telsrow: Yeah for sure. So Hiper, we’ve been around for just over a decade, and we are a digital marketing agency that specializes in multi-location and supporting multi-location organizations. So that could be franchises, it could be a lot of national non-profits that have chapters across the country, distributor networks. So it tends to be a little bit more of a complicated digital strategy and execution support, but we’ve been doing that since day one. So.

Lee Kantor: So so what’s your backstory? How’d you get involved in that line of work?

Melissa Telsrow: Yeah for sure. So my background is actually in franchising. So I spent my career about 13 years at a coffee franchise here in the Midwest and worked my way up through the years. And 2015 is when I went into business with actually my boss at the time we launched Hiper. And so in that experience of working with franchisees and leading field marketing teams, we really saw the need to help connect the marketing support in more of a modern way, um, between the franchisee and the franchisor and helping to bridge the gap sometimes that, that is there for what the franchise franchises need in a digital marketing space because it just, it becomes more and more complicated as it relates to social media, email marketing, your digital presence. And so that was really the catalyst for going off on our own and taking that Hiper local approach to other franchise and multi-location brands and companies.

Lee Kantor: So if the franchisor isn’t using you, how are they going about it? Are they just trying to figure it out on their own? Like, what does it look like from their end?

Melissa Telsrow: Yeah. You know, it’s we have fascinating conversations. And I will say, sometimes when the franchisor approaches us, they honestly, they feel like it’s an impossible challenge to tackle. Like, how do you gain control of, you know, a social media presence, a digital presence when you have ten, 50, 100 locations because it can get complicated pretty quickly. And so for some brands, that just means that they’re kind of, I don’t want to say a blind eye, but just leaving it up to the franchisee to take control over in whatever way that looks like, and then they just manage their national presence. Um, but it gets to a point where it can become, you know, not only a brand liability, but also you lose some of the brand cohesion and just brand consistency when you don’t have centralized control and management. And so, um, oftentimes the catalyst for calling us is they see something on social media or something out in digital. It’s like how, like, how is this out there? Um, and so they bring us in almost as a fixer to help. Um, you know, our programs really depend on the right technology as the foundation to bring that centralized access and management so that they can help support the franchisees. Um, and then once we have control essentially of the entire digital ecosystem, then that’s where the real fun begins. And we can help to drive sales and actions, but it really starts with kind of that foundation. Yeah, I would say a lot of times they’re just, they’re struggling internally, um, trying to have their internal teams manage it. Um, but it just gets, it gets challenging pretty quickly. Or the franchisees are all working with individual agencies, which also is very expensive. So there’s a lot of power, um, and efficiencies and effectiveness, um, to running it centrally, but really balancing, you know, how much, um, flexibility can they allow their franchisees to have versus where are those brand controls?

Lee Kantor: Yeah, I can see where it would be tricky because you have the overarching like, say I’m a hamburger company. Yeah. And then I’m like, you know, what’s happening in my New York hamburger company is going to be different than what’s happening in my Alabama hamburger company. And then those franchisees might have a different kind of way to interact with their people in their respective markets. That might be similar, but not the same. And, you know, to have one consistent brand message sounds like a great idea, but you also want that local guy or girl to be able to have their own personality and make it their business, because that’s what they kind of bought, right? Their own business.

Melissa Telsrow: Yeah, totally. And that is exactly the local nuance that I think separates programs as well. So for us, when we are supporting a brand, we kind of look at look at it from three different ways. One is just the, the overall brand campaigns that are relevant to everyone. And it’s kind of what we always call it, like the baseline. So regardless of the franchisee has anything to add on top of that or not, we can make it relevant and just kind of cover our bases. But then how can we make it easier for the franchisees to share those local moments, share experiences, lived experience, content from their own communities. And we do that through, um, like one of the tools we use is called Soce where we have, um, pre-built templates, but templates in the way where we’re guiding them to add their own photos, add their own employee videos. Um, and over time sharing that data to say, hey, look at what, you know, Alabama is doing. They’re sharing these types of moments, these real authentic photos. And it really becomes a balance of sharing what works across the organization and then giving them kind of a proven and approved path to, um, share those local moments, but make it easy for them. Um, so we have those templates where they can log into a centralized dashboard. And then we also have a local ticketing system that says, okay, we recognize that you’re going to have your very own custom request needs. And we have a team to help you. So almost like their own field team that can create local assets. So kind of it takes all three of those to put together a program that has that local nuance, but still operates under a brand umbrella. And I think that, um, any one of those missing, you’re almost like a sub optimized program because to your point, you definitely need a way for them to share those local moments happening in each of their markets.

Lee Kantor: Yeah. And just not to share them just for the sake of, hey, this was an interesting thing. And that’s they should do things like that. But also just for the sense of ownership that they have in the sense of pride they have, and to be able to, to make them the face of that local community that they’re that’s part of the why that they bought the franchise to begin with.

Melissa Telsrow: Yes. Yeah. You said that so well, and that’s exactly it. So how are we making it easier for them to do that? Because franchisees are all at different levels. Some feel very comfortable with social media, others don’t. Um, and so what is that right balance? And, um, and if they have the right tools that are easy in the right data and, you know, we love to share peer to peer, it’s like, here’s what’s happening in this market. Here’s how they did this, here’s how they executed it. Because those, um, I guess best practice sharing across the franchisees is really what inspires and motivates others to do similar things. But we have to make sure that they kind of have a sandbox to work within and to work from. And so yeah, so we really, we kind of act as that managed service layer between the franchisor and the franchisee to support their local efforts and to support what they’re doing locally. Um, which I think a lot of programs, it’s just, it’s missing that piece. But for those that can crack that code, it’s really, really powerful for sure.

Lee Kantor: Now when you’re working with the franchisor, with their kind of helping their franchisee be successful in a Hiper local manner. Do they also ask you to, hey, while you’re doing that, can you help me get more franchisees? Like, because as a franchisor, part of their job is to be good and serve their franchisee. But another part of their job is to get more franchisees.

Melissa Telsrow: Yeah. That’s right. You know, that’s a great question. And for our clients so far, they typically work with agencies that they specialize in that. However, what has been helpful is in our programs, we measure, um, local franchisee program adoption. And we can show year over year growth of how engaged the franchisees are in the local marketing programs, which becomes a selling point for their franchisees to know that they have best in class technology solutions that they have, you know, the most modern marketing playbooks, which have to include social media, short form video, and really meeting customers where they’re spending time consuming media. So I think that those two things go hand in hand. Um, but we’re not the, the agency actually, um, recruiting for the franchisee, we’re more of the B2C.

Lee Kantor: So then the franchisor typically, um, has kind of a separation when it comes to this. They don’t have one agency that handles everything. They have specialists that handle either one of those needs.

Melissa Telsrow: Yeah. That’s what we have found for the franchisees or franchisors that we, um, have worked with where they typically their sales, um, department and the franchise sales and business development will have, um, an agency and um, they’re specializing in franchise sales and lead nurturing. Um, whereas for the programs that we’re running are focusing on supporting the existing franchisees today and their marketing playbook.

Lee Kantor: Well, I would just think that the work you’re doing, kind of the boots on the ground in the local market is the ammunition they need to sell the next franchise.

Melissa Telsrow: Yeah. Honestly it is. And it’s that it’s that data. Um, and, you know, helping them with their, um, you know, kind of the sales resources that they need. Um, because our programs and especially now it’s really quite vital. Um, the areas that we serve are social media, um, local search and making sure that they’re visible in AI overviews and AI summaries at every location comes up in those local AI recommendations, in addition to traditional SEO and then reputation management and helping, um, to manage the reviews coming in across all the channels, which are typically Google, Facebook and Yelp for, for most franchise systems. So those three areas just are a vital part of the franchisee success. And to know that they have a robust program with the right technology and human support with it, um, really is a valuable, you know, um, a valuable selling point for the franchisor for sure.

Lee Kantor: Now in the, I guess before they work with you, are they thinking like, oh, the franchisees, they’re gonna do this, like they’re going to be able to know what to post because they’re human and they’re probably on Facebook themselves or their spouses, and they’ll figure out what the appropriate things are. And that’s probably not the case, I would imagine in most cases. Um, and you have to kind of guide them to create, do you need them to create the content? Or is it something that you create enough content and they can just kind of post it themselves? Or is it a combination?

Melissa Telsrow: Yeah, honestly, it’s a it’s a combination because we know only a percent of the system will be active on the program. However, that’s where, as I said, we are tracking adoption metrics and can show that more and more franchisees or local operators are engaging in our program because we’re making it easier and they’re seeing success. And so, um, this combination of, we have a set amount of content that we’re publishing for you. So if you don’t have time, if you don’t have resources, it’s just being done at the brand level for you. So you have an active and relevant.

Lee Kantor: So in the background, this is just happening. You don’t have to do anything. It’s just happening. And you’re gonna there’s going to be a Hiper local post in my market saying something about whatever’s going on.

Melissa Telsrow: Yeah, that’s exactly right. But the differentiator in what we tried to really focus on is not only that, you know, you have that baseline covered. How can we, um, Capture local moments from you to add additional local flavor to your content mix. Because we know that truly, truly drives, drives results, drives, business drives, awareness drives, shareability. Um, and we do that in a couple of different ways. I mean, we are constantly sourcing user generated content from local markets and asking for permission to use that content. We’re sharing, um, local content that, you know, the tools we use make it easy for franchisees to upload their own images. And then we have a way in which we’re looking at a national level to amplify what’s happening locally and to almost give them a large. So it’s almost like a reward for using the program where we’re amplifying across national channels, top performing local content. So it gives them an incentive to add to what we’re doing, um, because they’ll have a national stage and have an even larger audience. Um, so yeah, so there’s a few different, you know, um, techniques that we have found over the years, but ultimately we’re trying to, um, engage and support with the franchisees and make it easier for them. But again, I think it’s really important that there’s always a baseline layer that’s being done for them because there are times in the year when they don’t have time or resources, or maybe they had, you know, employee changes. Um, and so we know that that baseline layer is really important.

Lee Kantor: Now, um, is there a story you can share about one of your clients? You don’t have to name the name of the organization, but how you were able to help them maybe get a surprising result or maybe they were blown away with the result.

Melissa Telsrow: Yeah. You know, we have, um, we have one client that is an, it’s an interesting one. So they have, um, 34 locations. And um, I’m just going to pull this up quick. They have 34 locations and all of their content is approved before it gets published for brand compliance and guardrails.

Lee Kantor: Is that is that the norm or is that an exception?

Melissa Telsrow: It’s not an exception. And I would say, um, it just depends on the brand and the industry, right? So if it’s a regulated industry, then for sure, like some industries, for example, you can’t say the word guarantee or um, if they have sensitive content, if you know, depending on kind of what they’re working with. Um, and that was a real pain point of, um, local operators having the ability to post content that nobody sees before it goes out becomes, you know, a vicarious liability. And so, um, for certain organizations, they need that content approval layer. And so through the, our platform that we license for them, they can, you know, schedule all of their posts. And then we have a 24 hour review period. And, um, our team at Hiper, we know the brand guidelines. Um, we know what can be approved and we can approve as just a moderation layer. Um, we can approve those, but there are certain topics that always get pulled out of the queue that require special approval because of the content type. Um, and that has, so that means that 100% of content is reviewed and approved before it goes live. Um, you know, but then we have other organizations that they’re, you know, or their operators can post whatever they’d like. Um, and they have more of a passive kind of review of that. But the one, um, client that I was talking about that we were review all of their content over the last three years, we’ve increased local social media publishing by 138%. Um, really because of, we’re sharing the data frequently, we’re sharing best practices, we’re amplifying what’s going on locally. And then the local operators know, like they won’t get in trouble for something going live that it shouldn’t or needed to be changed slightly to follow brand guidelines guidelines. Um, because we have that layer of brand governance.

Lee Kantor: Now when it comes to social media for the local operator is that are there like, what are your metrics that matter and what are the areas? Like if you were giving advice to a local operator, what are the metrics that matter that you think that they should be paying attention to and being on top of when it comes to, you know, doing it in an effective, efficient manner, not just kind of doing it to do it.

Melissa Telsrow: Yeah. That’s such a good, such a good question and channel strategy for us. We look at the channels that are what we consider the brand channels and really just held for the brand only. And then which channels make sense for a local presence like Facebook, Instagram, um, Google business profiles. And so for us, when we’re looking at the data, um, we want to make sure that there’s a certain level or a certain amount of content that is reaching non-followers and new, new eyeballs based on interests and outside of their existing followers. And that’s really for brand discovery. And, you know, people are searching online, they’re going to TikTok, they’re going to YouTube, they’re going to reels to discover new brands and products. And, um, so that short form video content layer is an important part of their mix because that’s going outside of their existing followers. And so, um, we look at kind of follower growth as well as, um, social content views coming from search, which is really important. So if somebody is searching for their product or service, is their content coming up in search in social media similar to how, you know, people tend to use Google, but now they’re using social media.

Melissa Telsrow: So we look at those brand discovery metrics. Um, and then for in-feed content, the engagement rate by reach for us becomes important in terms of how many people are engaging with your content that it reached. So kind of normalizes for, um, for reach. And we almost, we follow a typical sales funnel where at the top of the funnel is your short form video. As I mentioned, for awareness and brand discovery, In-feed content is focused on engagement metrics and really fostering your community because that’s where we’re building trust and authority. And then we’re seeing conversions happening in direct message, um, using chat automation like Manychat, um, and trying to get more information and convert. And so that could be an order now, or, you know, online delivery, um, for some brands, you know, for our nonprofit clients, that could be, they sign up for a local event or fundraising effort. But we do follow a traditional marketing sales funnel, but we, um, look at it in kind of the social media ecosystem and where that audience is and what is their intent.

Lee Kantor: Now, do you so do you view social media as kind of like its role as kind of being a Costco sample rather than, you know, it’s going to close the sale? Or do you feel that it should be something that takes them all the way through purchase?

Melissa Telsrow: Yeah, it should for sure. Take them all the way through purchase for sure, and or whatever that action is. Because again, some, some brands, it is a purchase. Um, some brands it’s um, an action like a lead or, um, or they’re getting a resource that they needed. So whatever that action is, it should take them all the way through. But we do know from data that people are going to 3 or 4 sites to vet before they make a decision. So it’s kind of this infinity loop of how people are discovering and engaging with brands where they may discover you on social, and then they may, um, you know, put you into ChatGPT to get a recommendation, um, or map and, and find you through a Google business profile. So we do see all of those signals connected. And that’s why for our programs, um, we make sure that it’s not only social media, but it’s local search and reputation, so that all of those trust and authority signals are working together.

Lee Kantor: Now do you find paid is imperative? Like, is that a must have or is that a nice to have for most brands?

Melissa Telsrow: Yeah, I would say.

Melissa Telsrow: Paid is a nice to have. Um, but things have shifted so much with AI search and AI overviews, which of course are not paid that my recommendation is to double down on organic, um, and to build those trust and authority signals and be visible. Right. Because I think the biggest risk for brands is being invisible. If somebody is actively engaging in search or discovery for your product or service, um, because if they’re using an, um, like a, an LLM that’s rendering one recommendation, it’s not like a whole search results page like on Google. And all of that is organic. Um, and people are just becoming more, um, I guess just critical of like, is this AI content, is this original content? Is this paid? Is it not? And so I really believe in a solid organic, um, kind of ecosystem where if you can strategically add on paid, um, then that’s kind of the, the best to have, but I would say paid is a nice to have and certainly not a, a must have. Now depending on your industry, I should say that’s a caveat.

Lee Kantor: Now when you’re working with a franchisee, are you telling them, hey, look, you can we can do it all for you. This can happen in the background, but like how like, how are you kind of approaching them within their work flow? Is this something like, look, we need you to do something 30 minutes a week or, you know, 30 hours a week. Like what’s the expectation for a franchisee when it comes to social?

Melissa Telsrow: Yeah, hopefully it’s minimal. Um, and we try to encourage a monthly webinar with the local operators every month to share like results of what we saw last month. Here’s the editorial calendar, here’s what we’re focusing on, here’s what we’re doing for you. And then here are some key moments for you to engage with. If you have the time and resources, um, and some brands, you know, they set more strict guidelines of an expectation, but we found it best to, you know, to show them where their efforts, um, are expected within the monthly content calendar. Um, and where they’ll get the most, um, most results from those efforts. And again, usually that’s, you know, upload photos like real photos. So we’re just looking for like real photos, real moments that are candid, not as polished, um, that will resonate with, with users who are, you know, consuming that content. Um, so hopefully it’s, you know, maybe a couple hours a week, but it certainly should not be, um, because these are not marketers for the most part, you know, these are operators. And so we can’t expect them to, um, you know, to put in the time like a marketing professional would. But just be very prescriptive as what we have found to be the best and share peer to peer data and best practices to inspire them.

Lee Kantor: So if you say like, hey, if you take, you know, ten pictures vertically in this way that involves, you know, the product and a person and they just send them to you and then you take it from there.

Melissa Telsrow: Yeah.

Melissa Telsrow: It could, uh, so that could be a custom post request or in the tools that we use, they could find a template that is like seasonal, and then they could just upload their photos and schedule it for publishing right within the tool. And really, I, removing that type of friction has been pretty key because some brands still operate with like, here’s a PDF marketing playbook, and then the franchisee has to like copy and paste and go on to something. But if we’re bringing tools to their program where they can log in, they can see the different templates, upload their photos and schedule it for tomorrow and then it’s done. Um, and really, that’s what we’re going for is removing as many bottlenecks or friction points as possible.

Lee Kantor: So if somebody wants to learn more, have a more substantive conversation with you or somebody on the team, what’s the best way to connect?

Melissa Telsrow: Yeah.

Melissa Telsrow: Um, well, you can find me on LinkedIn at Melissa Telsrow, T E L S R O W. Otherwise, our website is hiperlocalmarketing.com and that’s spelled with an I, so H I P E R localmarketing.com.

Lee Kantor: Well, Melissa, thank you so much for sharing your story today and such. You’re doing such important work and we appreciate you.

Melissa Telsrow: Yeah.

Melissa Telsrow: Thank you. I appreciate the conversation. Thank you so much.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Franchise Marketing Radio.

Tagged With: Hiper, Melissa Telsrow

Reinventing the Job Search: Career Strategy Insights with Zachary Kuhl

May 1, 2026 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Reinventing the Job Search: Career Strategy Insights with Zachary Kuhl
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In this episode of High Velocity Radio, Lee Kantor talks with career coach Zachary Kuhl of Strategically Human about cutting through the noise in today’s job market. Kuhl shares insider insights from recruiting, explaining how candidates can stand out by focusing on measurable results, clear positioning, and consistent outreach. He emphasizes that job searching is a full-time effort requiring both volume and strategy—and that success comes from knowing your value, telling your career story effectively, and targeting the right opportunities.

Zachary Kuhl is a talent strategist and career coach with over a decade of experience recruiting for startups, Fortune 500 companies, and university career services. He is the author of the guidebook Push: 6 Tips & Exercises To Push You Further In Your Career, a practical resource designed to help professionals navigate crossroads and gain momentum in their professional lives.

By combining his deep background in hospitality and corporate recruiting, he provides actionable exercises that help individuals bridge the gap between where they are and where they want to be.

In addition to his coaching, he is a forward-thinking researcher on the intersection of technology and labor. His white paper, The Strategic Human, offers a nuanced look at how AI is reshaping the job market by eroding routine cognitive work and impacting entry-level roles.

Rather than leaning into “AI panic,” he focuses on the subtle, structural shifts in employment, helping audiences understand how to remain relevant and strategic in an increasingly automated economy.

Connect with Zach on LinkedIn and X.

What You’ll Learn In This Episode

  • Overview of Strategically Human and its approach to research-backed, actionable career coaching.
  • Differences between high-volume (data-driven) and match-driven (headhunting) recruitment.
  • Importance of identifying whether you’re a “mass” or “bespoke” candidate in the job market.
  • How to stand out by turning experience into measurable, tangible results.
  • The role of visibility, networking, and personal branding in attracting opportunities.
  • Common job search mistakes, including being too broad or misaligned in applications.
  • Why job searching requires high volume (40–50 applications/week) plus targeted outreach.
  • Insights into recruiter behavior, job boards, and hidden hiring biases.
  • Strategies to combat bias and better position your resume and experience.
  • The concept of building and communicating a clear “career story.”

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor here. Another episode of High Velocity Radio and this is going to be a good one. Today on the show we have career coach with Strategically Human, Zachary Kuhl. Welcome.

Zachary Kuhl: Thank you. It’s nice to be here.

Lee Kantor: Well, I am excited to learn what you’re up to. Tell us about your practice. How are you serving folks?

Zachary Kuhl: So right now, what we focus on primarily is trying to find real world applications to give to folks outside of the well, let’s be honest, career coaching has been sort of a polarized business. Some folks think it’s just fancy life coaching. Some folks think it’s just a bunch of workbooks. We’re trying to strike the right balance, give people research backed, actionable steps that they can actually use in the job market as it is today. Instead of just advice from five years ago or speculations on what’s going to happen in the next five years.

Lee Kantor: So what’s your backstory? How did you get involved in career coaching?

Zachary Kuhl: So my background is actually in talent acquisition and recruitment. So I started on the hiring side of things, worked in the hospitality business for a while before moving into go to market and sales when the pandemic hit a couple of years ago. And through that process, it became pretty clear that the job market was moving a lot faster than anyone had realized. And I was talking to a lot of folks who were in sort of sales and marketing backgrounds, and they were going through a lot of disruption, lots of hiring and then firing phases, and people were just unsure about how to leverage their existing experience up against the new challenges and new opportunities that were coming down the pipeline. And so I started to develop sort of a framework that I would use with the people that I was actually recruiting go out, reach out to them, give them tips about how to actually get the job. So they would get the jobs, my clients. And then I realized that it’s a lot more fulfilling to actually work on just the side of the folks who are trying to get the job. So then I transitioned into the actual career coaching side from there.

Lee Kantor: So in talent acquisition, do you find that people who have that role are across industries? Is it the similar work? Is there the same strategy or is kind of every business or company have their own unique way of doing it?

Zachary Kuhl: Every company is a little bit different, but there’s two primary schools of thought across all organizations. So there’s high volume recruitment or what we call data driven recruitment. And then there’s match driven recruitment. So high volume is exactly what it sounds like. Try to get as many people into the interview process as you can to hopefully filter through and find the best number of candidates for the most number of roles the organization has. The match driven is where it’s more like headhunting, where you’re trying to find someone with a specific skill set for the specific problem. Every organization does a little bit of both, but depending on if you are in a specialty organization or if you are in a high volume organization, that’ll affect it. And so I’ve done a little bit of both. And so from that side of it, I know some of the, let’s call it dirty secrets of the hiring business. From the high volume side of things, the things that will automatically get you booted into the no pile. The communication strategies that they’ll use, but also because I’ve been on the match driven side, I know what it takes to stand out from the crowd and to leverage your experience to match what you’re trying to get.

Lee Kantor: Now was the first kind of decision that a candidate has to make is, am I, you know, am I a mass candidate or am I a bespoke candidate?

Zachary Kuhl: Yeah, I think that’s really where a lot of people need to start. If you have some sort of specialty skill set, or you even just have an outlook on a problem that, you know, the organization you’re targeting has to deal with. You have to figure out the best way to get that opinion or that viewpoint in front of that organization, which requires some real out-of-the-box thinking. It’s more than just having a nice resume and a nice cover letter. You have to know how to network and how to put yourself out there in a way that shows that you’re the subject matter expert, which will put you above the rest.

Lee Kantor: But is that where a lot of the frustration lies? Where the candidate thinks that they are a bespoke, but they’re a mass, and then they’re going about it in a way that’s just not going to serve them.

Zachary Kuhl: That’s definitely a part of it. I think what we’ve seen a lot in the last couple of years as well, is you’ll have folks who they think that they are a great fit for whatever position or whatever organization it may be. And what they end up forgetting is that they are their their perspective is unique, but the actual applicable skill set that they have probably isn’t. And so that’s when you have to get really good at taking your theoretical point of view and put it into an actual, tangible thing. And that means that you’re going to need to be volunteering in your community more. You’re going to need to be willing to take on more responsibilities in your current position, things that will take you from that mass candidate to that bespoke, because you’ve taken the extra steps to take your theory and your perspective and make it practical and tangible.

Lee Kantor: All right, so let’s break down each one of those. So what are some actionable things a mass candidate could do to stand out?

Zachary Kuhl: So the easiest thing is to just make yourself more known in your current role. If you’re in any sort of position, just being someone who’s willing to be vocal in the room is going to be a very, very valuable skill set. There are plenty of people who make it to any position in an organization, and they don’t quite know what their place is, and so they will just be happy to be in the room and sit back quietly. At that point, you’re basically just as good as the wallpaper, even if you’re wrong or your ideas aren’t, uh, taken up on if you can at first show that you have something to add and you’re willing to put yourself out there, people will naturally gravitate towards you and they’ll start giving you more responsibility. And that’s the first thing that you can do. Instead of going to your resume and saying, well, I’ve worked on this team with this title, which is great, you can actually go and say, you know, I’ve worked at this, this company with this title, and I’ve worked on this project that had this outcome. The more actual, tangible things you can put your hands on and attach your name to, the more valuable you are in the market. That’s the first step. Secondly is do something similar in your own community. If there’s nonprofits, if there’s initiatives that you care deeply about, give a couple of hours of your time during the week to do whatever you can and again, measure the impact of what that thing is. And you can market that on your resume, on your portfolio, whatever it may be.

Lee Kantor: So now if you’re going the other way and you’re hoping to be attractive to a headhunter, what should you be doing to stand out in that regard?

Zachary Kuhl: It’s still the same thing. You have to build your value where you are. Um, a very unpopular opinion with, uh, with candidates is the fact that if you can’t be considered for a promotion where you currently are, then it’s going to be very hard to get a headhunter to notice you. You have to build the skill sets with what you have available in front of you, and again, then attaching your name to whatever those projects or those outcomes are, it’s going to make you more valuable to them. But the thing that people will miss when it comes to the headhunter side of it, is that once you do that work, you do have to let people know. And I know that people have some polarizing opinions about LinkedIn or getting on different video platforms and things like that. But if you can position yourself as someone in the public eye that is actually doing anything that is tied to your career. The easier will be for people to find you because you’re simply more visible.

Lee Kantor: So now when you’re working with your clients, is this a difficult conversation or are they kind of hungry for this kind of information?

Zachary Kuhl: It depends on the client. You have some folks who they feel they’ve done everything right, and they want to just unlock whatever the next step is, and they don’t believe that they need to do a whole lot more. There are some folks who are more open to it, but the folks who are most successful understand that the market is ever changing, and that years of experience or the right degree, or knowing the right person is only part of the battle. Uh, and so the ones who are more willing to take up that advice and are willing to put themselves out there are the ones who usually find themselves success faster.

Lee Kantor: Now, since you’ve been kind of on the inside. Um, are the, are people’s perceived biases as true as they might think when it comes to age or race? Um, is, are those things that are, are, did you see that with your eyes or was that something that’s implied? Or is there kind of just some subconscious bias when it comes to some of that stuff? Or is that real issues that, you know, if you’re 50, 55 years old, that that’s, that’s a reality.

Zachary Kuhl: I can only speak to my experience. I’ll say that. But in my experience, it is a real thing for sure. Sometimes it is conscious, sometimes it is unconscious, um, or I should say subconscious. So when it comes to things like, uh, ageism or the school that you went to, or the amount of jobs that you’ve had in a certain amount of time, those biases exist, especially when you get into smaller organizations where the amount of, let’s call it layers to the cake are smaller, when you’re a part of a larger organization where you have a very robust legal department and talent acquisition team and HR team, it’s easier to build in processes that actively work against personal bias. But if you’re talking about a smaller organization, a startup organization, anything like that, where there’s only a handful of decision makers there bias, whether they know they’re doing it or not, whether they want to do it or not is going to affect that, that decision making. And so if we’re talking about something like ageism, there’s a few very easy things you can do to work against that. One of it is not list the dates when you’ve graduated from whatever education you have. Only putting the last five years of relevant experience, um, sort of things like that. And then any other biases that you feel you might be victim to if you’re working with a coach like myself or my team. We can address those through the coaching process and figure out how we want to try to combat them, but it’s very personalized at that point about what you feel like you might be at risk of being, um, biased for.

Lee Kantor: So now when a person is hiring a coach like yourself or just a career coach in general, is it because this is a Hail Mary for them? Or is this something that they’re being proactively strategic around or they don’t want to, you know, they think it’s going to shorten the amount of time that they’ll be looking like kind of where’s their mindset?

Zachary Kuhl: Most of the people that we work with have come to us sort of as a Hail Mary last ditch attempt, if I’m being honest. They have they’ve done everything that they think that they need to do and they haven’t gotten the results that they want. And so they come to work with us, which is why we take the research and the data side of what we do very seriously. There’s a lot of great coaching services out there. There’s a lot of not so great coaching services out there. We want to give as much resources as we can to our clients that they can then continue to use down their career, whether they work with us or not. Because by the time that someone gets to us, they’ve already went through all the steps that they think that they need to go through. They’ve updated their resume, they’ve contacted people at the company, they’ve gotten great references. They’re using multiple job boards, things like that. And so by the time someone gets to us, usually what we end up finding in the first meeting or two is that they’re usually just focusing on the wrong areas. And by that, I mean that they are far too focused on trying to get in touch with someone in the organization. Trying to get an inside lead or their resume is overly extensive or under utilized, or their portfolio is a mess. There’s some aspect of it that they tried so hard to polish it that it’s just become almost useless. And so a lot of what we do is just helping people backpedal a little bit, look at the larger picture, and then break down the steps that they need to get to where they want to go, and then we help them through those steps. But ultimately, at the end of the day, it’s not a great business model, but we want to teach people how to be able to do this on their own, because a lot of this is just slowing down and looking at how to market yourself, how to sell yourself better.

Lee Kantor: Now, do you specialize in industry or niche or type of work?

Zachary Kuhl: So my background is mostly in go to market. So a lot of sales organizations, high growth, things like that. So that’s a lot of what I focus on. But as the market’s been changing, a lot of my focus has been moving towards computer science and what’s been going on in that space. But we can work with anyone. We have a big focus on health care as well, because that’s a huge need right now in the market. Um, but if you come to us and you’re someone who’s got a background in accounting, a lot of the same principles that we use are going to apply to that same hiring process. Because at the end of the day, it’s all talent acquisition. We know the steps that go through it. It’s just the decision making factors might be different, and there’s enough out there that we can do the research to find out what those factors are.

Lee Kantor: Now, a lot of, um, executives that I spoke to, they are always looking for a players. They feel like those players are, you know, ten X, you know what a C player can be and how do you coach your people up when it comes to how good they are rather than how good they think they are? Is there a way to assess that? Number one, and is there a way to explain it to a potential employer? Uh, when it comes to an industry or like you said, accountants, like how do you show you’re an a player accountant when it’s kind of a commodity type industry?

Zachary Kuhl: Well, a lot of it comes down to what’s actually measurable, what you’ve actually been able to do or the outcomes that you can bring to the table. And so there’s this thin line. You have to walk between being realistic about what you’ve done and not trying to oversell what you think you could do. I tell everyone there’s a thin line between brave and stupid. And so what we want to look at is the actual tangible outcomes of your work. So if you are, let’s go with the accountant example. If you’re someone who’s working accounting, you’re trying to make it into a more senior role, or you’re trying to get into a more prestigious firm, one of the easiest ways you can show that you actually make an impact is by measuring your impact. Look at the portfolios that you’ve managed. Look at the time it takes you to complete any amount of tasks and compare that to the average of your team. Okay, let’s say you’re 5% faster. Okay, great. We can mark that. Let’s work with that. You have 13% less errors. The more you can break things down into tangible numbers, the easier it is for you to physically say, I am this much better than X. I sit in, you know, this grade point average of the curve. If you really want to get into the numbers of something. Because once you can see the tangible outcomes of what you do every day, and sometimes it’s a pain to figure that out, you have to sit down and do the math and really compare yourself to others. But once you know where you’re at compared to your peers, it becomes very clear to you where you sit at and figuring out where you want to push those values farther and where you might want to push some value back.

Lee Kantor: Now, for the folks that aren’t looking for a job today, but at you know, in today’s world, at some point you will be, um, how important is it to kind of check what the market is paying? Like, should you be doing that regularly and seeing, okay, where am I at relative to where other people like me are at?

Zachary Kuhl: My advice to people is to always look at the market about every six months. Go look at the data from U.S. labor statistics is the easiest way to get sort of a national average. But you also should be going out and interviewing at least every 12 to 18 months, even if you’re not planning on taking another job, just to get yourself out there to get you into the practice of doing all these things that we’ve talked about. And again, figure out realistically what you could get from the market. You might not be looking, and you might go through this exercise and end up getting an offer that you would have never considered before, and it might be the right move for you at that time. But keeping those skill sets sharp and keeping an eye on what’s going on is the best way for you to know when it might be time to move on.

Lee Kantor: Now, when you’re saying interviewer, are you saying externally or internally?

Zachary Kuhl: Both. Ideally. Um, but at least externally, um, it’s one of those things that some people, they get a little antsy about because, well, what if someone finds out about it X, Y, and z? I’m not saying you have to go and do a whole big blast on LinkedIn. You can go and quietly apply to a couple of different places and see what it gets you. But if you’re in a position where you’re just comfortable where you’re at and you don’t know what’s going on with the market, and suddenly you’re a victim of a layoff or a reshuffle that you didn’t see coming down the pipeline, you’re going to wish that maybe you had some options, or you’re going to at least wish that you had some practice under your belt.

Lee Kantor: Now, what advice would you give people that are in, say, the creative field or the arts? Is the is the same strategy apply for an actor as it does for an accountant?

Zachary Kuhl: I’ll be honest, I’ve got a little bit less experience there. I do work with some graphic designers and things like that, but I do think that it is a little bit more of a business mindset in that world, because you have to be almost more data driven with your outcomes than someone who works in any other career. Because if you work in any other career, the the tangible data is right in front of you, you know, or are you able to sell enough? Did you move enough units where projects completed on time? Did your client base like what you delivered? If you’re a creative person, you’re usually working for yourself in some capacity. And so you have to be very, very clear on what your deliverables were, what you got done, and the timeline and efficiency that you got those things done. It’s much harder in the creative space for my experience.

Lee Kantor: Now, talk about your book. Why was it important for you to write a book? I mean, you mentioned, uh, a little bit ago that you said that, you know, maybe your, um, strategy of helping people become kind of, um, self-sufficient maybe isn’t the best business model, but it was the book along the same lines, the thinking.

Zachary Kuhl: So the book is where it all started. I had moved into freelance coaching and had developed a few exercises I would do with people, because when I got started, it was a lot of not quite executive coaching, but a lot of higher level level, uh, folks who were really going through more of a crisis, a crisis of confidence. And so I started to develop these exercises that I would go through with people to help them identify a lot of what we talked about. What skill sets do you bring to the table that are unique to you? What are you better at than others? What maybe should you not advertise as much? And so I built these exercises, and I had toyed around with the idea of trying to write a really extensive book. And the more that I worked on it, the more that I realized there’s just a lot of clutter. And if you look at if you go to any bookstore and you go to the business section or self-help section, you’ll find books similar to this about, you know, uh, become a CEO in ten weeks or some nonsense like that. And so I wanted to strip all the noise out. And so it’s more of a guidebook. It’s right around 100 pages, and it’s just six tips and exercises that you can sit down and do in an afternoon to actually figure out what your value is going into the market and what you need to do for your next steps. And the idea behind it is quite simple. There’s lots of folks that we talk to who don’t technically need to work with us. They just need to identify what those skill sets are to push ahead. And if someone can spend a couple bucks on a guidebook that helps them do that, the labor market overall would be much better off.

Lee Kantor: Now, when a person is looking for work and say they don’t have a job right now, what should their day look like? Like, I can see how this could just be, you know, overwhelming and frustrating. And you could get burnt out in a very short period of time. How do you help coach them on the kind of the grind it takes to get that next gig?

Zachary Kuhl: That’s a great question, because getting a job is a full time job. That’s that’s very, very real. And the burnout is definitely a big part of it. The first step is, I think, figuring out what your timeline realistically needs to be. If you’re someone who their finances are in order and you can take a week to, you know, put some feelers out there and see if there’s any sort of organic leads that you can follow. Great. Maybe start there. But if you’re like most of us and you start to instantly become stressed about the money coming in, regardless of your finances, we like to work in blocks. And so if we’re working with someone who is currently unemployed, we do four days a week where the coach will work very closely with you. It’ll be one day of doing applications, one day of doing cold outreach, one day of doing applications, one day of doing cold outreach, taking some time off and then coming back in the next week until interviews start to come in, and then we break the block up for interview prep. But you want to split your time between passive applications and actively reaching out to people who might be able to help you.

Lee Kantor: So do those kind of job boards work? Like, is that a realistic possibility to get a job through one of those kind of, you know, mega job boards?

Zachary Kuhl: Yes and no. Here’s the uncomfortable truth. Most of the job. I want to say most all the job boards are now more engagement machines than anything else. So to give you some insight on the talent acquisition side of things, if I use indy.com, which most organizations are going to use, I pay them for a couple of things. I pay them for premium listing spots, having my job towards the top of the board to give me the most number of applicants. And I also pay for something called clicks, which is the amount of people that I actually say I want to talk to who have applied, and I pay for messages, which are people who haven’t applied, but I found them and I want to contact them. And so the entire business model of indeed is around getting me the business to pay for the most amount of premium advertising spots, clicks and messages that I can. So they’re going to continue to feed you the business leads, but they’re not going to be the very, very best leads. Because if they’re the very, very best leads, then you’re going to pay for less clicks and less messages. And so if you’re a candidate, you do need to be on those job boards because that’s where the employers are. But it’s not enough to just put out a couple a day. You need to really push volume and you need to do the cold outreach on the other side. Find people on LinkedIn if you can. There’s tools right now, AI scraping tools that people are building to help you find internal email addresses for people. If that’s something you’re willing to try, that’s a great avenue as well. But you need to hit both sides of it, so to say, to really be effective.

Lee Kantor: So what kind of volume do you recommend? Is it ten 100 or 1000? I mean, this it seems like it could be anything.

Zachary Kuhl: In a hyper competitive role. So if you’re not a true specialist, um it’s probably going to be 40 to 50 applications a week. Uh, and that, uh, at least half of those, if you can find contact information for someone in the organization, you need to do the cold reach on top of at least half of those as well.

Lee Kantor: So 50 and then 25, like that combo, you know, twice a week, that’s your week.

Zachary Kuhl: That’s the week. And we usually find success within 2 to 3 weeks. If we hit that volume with the clients we work with in the past.

Lee Kantor: So you better be resilient. You better have some sticktoitiveness because this is not for the faint of heart.

Zachary Kuhl: No, that’s like I said, getting a job has become a full time job. Definitely.

Lee Kantor: Now, what do you say to the people who are like, I’m sending out all this stuff and nobody everybody’s ghosting me. No, I’m not even getting like a any response whatsoever. Like I’m just putting information into the ether.

Zachary Kuhl: Well, if everyone else in the world is crazy, but you, then you’re probably the one who’s insane. Um, there’s something wrong with the process. You’re either not applying to the right places or you’re not leveraging your experience and the way you should be for the places that you’re applying or you’re just completely scattershot. And this is one of the most common ones that we see. We have people who they’re applying to roles that they think they could be a fit for, roles that are exactly what they were doing before, and roles that are underneath what they think that they’re good for. And so the roles that your peer two, you got a decent shot at, but you’re not putting enough applications out to the roles that you might be good enough for. You’re probably not doing the outreach side of. So people think maybe you’re not at the level and the roles that you’re above, well, then they’re gonna the employer thinks they’re gonna have to pay you more because you’re above that level. And so they’re not going to engage with you either. You need to pick an avenue and be very intentional about your efforts in that avenue.

Lee Kantor: So is there a story you could share, maybe your favorite success story when it comes to helping somebody get a dream job or get a position that, that, you know, maybe, uh, that they were surprised that they were able to get.

Zachary Kuhl: Yeah. There was one individual that I worked with when I was still doing freelance coaching before we sort of made this official. He had a very unorthodox background. Uh, he was a data engineer, but he had never went to school for it. He had worked with, um, one of the larger banks, I think it was either Bank of America or JP Morgan. And he had spent 13 years of his career there. Everything that he knew, he had learned internally within the organization. He had gotten a couple other, um, um, like certifications from third party sources. But he had all these wealth of experience, but he was missing that college education that a lot of people want to see for the roles he was interested in. Primarily, he didn’t have the masters of computer science. He didn’t want to go back to school. Whatever his employment situation was, he was working at an office that was going to be winding down. And so the office was going to close. I wanted to relocate. He didn’t want relocate, so we had to find him something else. And it became really clear that he had all the know how that he needed to be successful in the types of roles he was looking for, but he didn’t know how to translate it into layman’s terms, because a huge part about the hiring process that people don’t think about is recruiters like myself. I only know enough about the role I’m recruiting for to be able to talk about it for about a half hour.

Zachary Kuhl: I don’t know all the jargon, I don’t know all the inside baseball terminology. And so if you lean too heavily into specialty knowledge. It can almost be a deterrent. And everything that he was talking about in our interview prep and all of his resume work was extremely knowledgeable, but it wasn’t anything that a layman could make sense of. And so we had to really sit down together and figure out what he did in the day to day, that he could translate into something that you and I could understand, to be able to leverage that into his job search. And so that’s what we did. Over the course of about three weeks, we started to get interviews coming in, and he eventually ended up getting a head of engineering role, actually for a Web3 startup at the time, which was a huge bump in pay for him. It was breaking into a new field and something he was personally very passionate about. And it all came from that conversation of sitting down and saying, okay, you clearly know what you’re talking about, but how are we going to translate this and leverage this? So other people see it? Just because you’re missing this piece of paper doesn’t mean that you don’t know where you’re going. We just have to be able to convince everyone else by breaking it down to language that they can understand.

Lee Kantor: Now, if a person is just trying to do this on their own without the help of you or coach like you, what is the kind of the typical timeline for somebody who’s just out there winging it, doing the best they can? Like, how long does a job search typically take?

Zachary Kuhl: I don’t know if there’s official numbers for this. We’ve done some independent research, and from the surveys we’ve put out, it’s usually 6 to 6 and a half months if you’re doing it by yourself. And so that’s why whether you’re working with a coach or not, just being very intentional with your output and how you’re positioning yourself will save a lot of time off of that. Because if you’re currently working full time and you’re doing this part time, maybe six, six and a half months is a timeline, that’s reasonable. But if you’re not working, that can be a really rough situation.

Lee Kantor: But earlier you said it could be a matter of weeks if you’re just kind of relentlessly working the system you recommend.

Zachary Kuhl: Right. If you’re doing it, like I said, with the system that we recommend a couple of weeks, but from the surveys we’ve put out to people who are passively looking, they’re reporting back to us as taking 6 to 6 and a half months. We have no idea what their output is.

Lee Kantor: Right. But part of what makes your thing work is you’re being relentless and you’re doing volume.

Zachary Kuhl: Exactly. If you can do the volume, you can shave that down to a couple of weeks or a month and a half reasonably. Um, but most people, even if they are doing the volume side of it, they’re too scattershot in the approach as well. Um, and so my advice to anyone who’s doing it on their own is to be very relentless with the volume, but very intentional with where you’re putting that volume as well.

Lee Kantor: Right. But in order to do that, you have to have a clear understanding of who you are and the value you provide to the market, not just what you think.

Zachary Kuhl: Yes. That’s true.

Lee Kantor: Right. Because that’s I mean, that’s a big part of the value you’re providing is you’re giving them a true kind of assessment so they can aim like a laser instead of just aiming and thinking that they, they are hitting the bullseye when they may not even be in the, in the room.

Zachary Kuhl: No, you’re not wrong about that. And that’s a big part of it is just the objectiveness of it. We’re as human beings, we’re really, really bad at being objective about what we’re good at and really, really bad about being objective, about what we’re bad at. And so having that outside person being, you know, ideally would be a coach of some kind makes it a lot easier to get there.

Lee Kantor: So now how does it work? Okay, I raised my hand. I’m like, Zach, I’m in. What do you do? Some sort of assessment. Do you look at my resume? Like, how do you kind of build the plan for me so that I am like a laser now.

Zachary Kuhl: So we start by doing an intro call with you, and before the intro call starts, you have to send us over some information. So we need your your updated resume or your updated work history. It doesn’t need to be in resume format. You can just send it over in an email. Um, and we need to know what exactly it is that you’re wanting to do. Um, if you come to us and you just say, I just need a job, that’s a fine place to start. But we do need to know what your intention is. If you’re just curiously looking, we probably will pass on you for now because we’re really, again, intentional. And then from there, we will then go into the intro call. We’ll ask you a whole bunch of questions, ranging from where you went to school, to how much you want to make in the next five years. And from that assessment, well, then look at your resume and we’ll build what we call your career story, which is where you’ve been, what you’re doing and where you want to go. All stories consist of three parts beginning, middle and end, and using that resume and that first intro call or what we call our personality interview with you, we build out what we think that story is. And then in our second meeting, we run through that story together, make sure it’s a story that you’re comfortable with, you feel represents you well, and that you’re comfortable speaking to. And then we build the job search strategy from there. But figuring out that career story, that is what we use to build all the materials around.

Lee Kantor: Now, are you helping me identify the places I have to apply or am I doing that? Like, um, is like, how much is this done for me? And how much is this? Do it myself.

Zachary Kuhl: So it depends on the level of assistance that you want. And so if you’re looking for more of just helping you identify the avenues, that’s a little bit more of a cheaper service, if you want more of a hands on service, we will go out and we’ll add usually 25 to 40 jobs, depending on how difficult of a specialty it is into a personalized job tracker for you. And then we use that job tracker to also track your applications going out. So we have a tangible record of how many applications you got going out the door versus the number of applications that you’ve passed on for whatever reason. And then we also use that with a rating system that we build into it to help us figure out what appeals to you and what does not appeal to you to adjust our search going forward. And so if you go with that model, we, most of us come from a recruitment background. We have access to recruiter seats on a lot of job boards. So we can easily filter through postings that you would never find. And so that service does cost a lot more, if I’m being frank about it. If you’re someone who, uh, you know, time is of the essence, it could definitely be a worthwhile service if you’re someone who just wants to help with the confidence and sort of the positioning, that’s something we can do in a matter of a couple of meetings and then send you on your way.

Lee Kantor: So if somebody wants to learn more, have a more substantive conversation with you or somebody on the team, what’s the website? What’s the best way to connect?

Zachary Kuhl: Uh, so best way to get in touch with us is to go to strategically human.org. Um, that’s the name of our website on there. You’ll find a little bit more about us. There’ll be a link to the job or the guidebook as well as our white paper. And then there’ll be some information on the different services that we offer in a contact link. That’s the best way.

Lee Kantor: Well, thank you so much for sharing your story. You’re doing such important work and we appreciate you.

Zachary Kuhl: Of course. Thanks for having me on.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: Stategically Human, Zach Kuhl

Mastering Mindset: Turning Self-Doubt into Success

May 1, 2026 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Mastering Mindset: Turning Self-Doubt into Success
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In this episode of High Velocity Radio, Lee interviews Paul Boehnke, a coach specializing in helping individuals overcome negative self-talk and build aligned businesses. He explains how the “inner critic” — rooted in fear and habit — can limit growth, but can be reframed into a supportive voice through awareness and intentional thought habits. Drawing from his background as a classical musician, He emphasizes self-discipline, mindset, and alignment with personal values as keys to success, especially for solo entrepreneurs. He highlights that business struggles often stem not from lack of knowledge, but from internal misalignment. He also distinguishes coaching from therapy and consulting, noting that coaching focuses on forward movement, clarity, and accountability. Through practical strategies and mindset shifts, he helps clients transition careers, overcome perfectionism, and create more fulfilling, effective paths forward.

As a classical musician, Paul Boehnke stumbled on a unique process that not only helped his performances but could easily be applied to taming his inner critic. Then he realized this process not only works for him but works for everyone, musician or not.

As a speaker, author, and coach, Paul helps coaches and entrepreneurs find energetic alignment with their business so they have greater impact, make more money, and have more fun.

In his book, “Thoughts On Demand: Turn Negative Self-Talk into Unstoppable Confidence” he shares a process that transforms the voice in your head from an adversary into an ally.

Connect with Paul on LinkedIn.

What You’ll Learn In This Episode

  • Overview of Paul Boehnke’s coaching practice focused on inner critic work and solo entrepreneurs
  • Exploration of negative self-talk and how it impacts personal and professional growth
  • Insights into how the inner critic forms and why it persists as a protective mechanism
  • Techniques for identifying hidden beliefs behind behaviors like procrastination and perfectionism
  • Introduction to reframing and replacing limiting thought patterns with supportive ones
  • Discussion on career transitions and managing fear, uncertainty, and identity shifts
  • Importance of aligning business strategies with personal values and energy
  • Differences between coaching, therapy, and consulting in personal development
  • Real client example showing how overcoming perfectionism improved business performance
  • Overview of coaching formats offered, including one-on-one sessions, group programs, and online resources

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor here another episode of High Velocity Radio and this is gonna be a good one. Today on the show, we have Paul Boehnke with Paul Boehnke Coaching. Welcome.

Paul Boehnke: Thank you Lee. It’s a pleasure to be here.

Lee Kantor: Well, I’m excited to learn about your practice. Uh, tell us about your coaching practice. How are you serving folks?

Paul Boehnke: Well, um, yeah, there are a couple of different focuses that I seem to have in my business. The first is, um, I love doing work around the inner critic. That negative self-talk, the little voice in our head, which is always telling us what we can or cannot do. And it seems to be in the way of so many things that we want. And I love helping people sort of uncover what’s really going on with that voice and figuring out how we can reprogram that voice, change it so that it’s supportive and encouraging. So that’s sort of one of the major parts of what I do. I also do a bit of business coaching with mostly solo entrepreneurs. And sometimes that inner critic work, of course, comes in to that business building as well. So those two areas fit together pretty nicely.

Lee Kantor: Can you share a little bit about your backstory? How’d you get involved in this line of work?

Paul Boehnke: Well, of course, I got into coaching because I was a classical musician for 30 years.

Lee Kantor: It was a logical next step.

Paul Boehnke: Then of course, yes, actually. Well, actually it was for me on the inside. You know, I think, uh, being an artist, uh, it is about so much more than, uh, just mastering the tools of your art. I think being an artist is really becoming a master of yourself, really sort of getting a hold of what are all those hidden fears, motivations, worries that get in the way of creativity. And an artist’s job, I think, is to clear away all of those hidden things so that creativity has a place to be. And it turned out that was a great preparation for coaching, helping other people do that same sort of thing. So on what looked like on the outside, I’m sure what looked like a rather drastic shift to my friends and colleagues on the inside, it felt like just a little minor shift in the focus of what I was doing.

Lee Kantor: Now, do you still work as a classical musician?

Paul Boehnke: Actually I do. Not nearly as much. I played a concert yesterday, as a matter of fact. So it is still in my life. And my family were all musicians, and so I can’t quite get away from it even if I wanted.

Lee Kantor: And then now the focus though, like career wise, is more along coaching.

Paul Boehnke: Yes, yes, that’s that’s what I do full time and, you know, play a couple, three concerts a year maybe.

Lee Kantor: Now for yourself, was that a difficult transition to make to, you know, having kind of the image of yourself as I am a musician to. Now I am a coach who also does music.

Paul Boehnke: Well, if I’m going to be honest, during that switch, of course I had my own little voice in my head saying, you’re doing what? What do you think you’re doing? Who’s who’s who’s going to trust you for this? But you know, once, once I realized that taking that step is what I needed to do, you take the first baby step and you realize, well, I didn’t die. So I guess maybe I could take the second baby step, and then pretty soon you’re off and running. So yeah, making a shift like that can be, oh, what’s the word can be a little intimidating, but also felt so strongly in my mind that I knew, although I loved being a musician, I could tell that time was sort of coming to an end and there was going to need to be something else. And so I just needed to step into it. And the more you step into something, the more comfortable and easy it becomes for you.

Lee Kantor: Now, how do you work with your clients who are in a similar state of their career may be where one chapter of their career is ending, and then now they have to take that leap into something else. How do you help them? Number one, to come to terms with that maybe reality and number two, to help, you know, have the inner confidence to launch into this new kind of world?

Paul Boehnke: Yeah. Well, it’s a great question. And I think, you know, you kind of highlighted the two parts. How do you help people, um, come to the realization that something needs to change? And usually they can come to that realization fairly easily on their own, mostly. But what gets them stuck is the fear of, okay, if I’m letting all of this go, then what? Um, there’s this void that feels. And for some people, there might be grief of sort of letting something go. So you work through that process like you would any process. Um, but then stepping into what, what is needed. Um, you know, I think when, when we are able to help people find things that are inspiring to them, that move them, that really resonate with their values, then they have the sense of clear purpose of what’s going on for them themselves and their lives. Um, it almost feels bigger than them and they’re drawn to it. Um, so then we just sort of help get that clear for them and help them feel supported as they take those baby steps into the next thing.

Lee Kantor: Now, when a person is struggling, a lot of times they part of the struggle is kind of the way that they’re talking to themselves. Um, is that kind of negative self-talk? Is that something that is just a human behavioral way to protect us, you know, as a species? Or is this or some people just able to not have negative self-talk?

Paul Boehnke: Well, I have yet to meet anyone who doesn’t have some now. Um, we all have our unique varieties or unique amounts of it, but I think it is very naturally part of our humanity. Um, you know, the fear center of our brain, the amygdala, it’s job is to look out for everything dangerous and point it out to us so that we can stay safe. And it’s done a great job of that over the millennia because, well, here we are. Um, but, uh, most of what goes on in our lives now is not life threatening, even though our amygdala still thinks it is. So we have developed these, shall we say, habits of thought that, um, encourage us to find all the bad things that could possibly go wrong, rather than the good habits of thought that try to keep us safe by saying, oh no, you’re not really quite good enough for this. Uh, you know, stay away from that because then you won’t be humiliated, be shamed, be whatever it is And it turns out that those are just habits of thought. They are not who we are. They don’t define us. It’s just who we are. These are habits of thought that don’t define us unless we say that they do, of course. Um, and when we can first of all realize that the grip that those thoughts have on us seems to lessen. Um, in my work, I’ve also not come in, not encountered any sort of inner critic message that isn’t ultimately based on some sort of a lie.

Paul Boehnke: And when we can really get to the bottom of what’s the lie underneath this, then that helps us even more to release it. Um, and then what we want to do is, uh, find a new belief, a new thing that we want to hear from our mind. Um, and that isn’t going to be just the opposite of some old message because that just creates an argument which will keep the old message alive. But when we can do a little end run around that argument, address the issues that that lie brings up, but do it in a way that supports and encourages us. Then all we have to do is turn that thought into a habit, which is actually one of the skills that’s most useful to me that I learned as a musician. How do you get your brain to do what you want it to do and to do it on cue? This is actually a whole process or framework that I use with my clients called Thoughts on Demand. Um, I’ve actually written a book which goes into detail of that whole process by the same title, but that’s kind of how we do that. We sort of pick apart what’s really going on with this negative self-talk, and then we find out what do we want to replace it with. And then it’s just a matter of creating a habit, which is not a difficult thing to do.

Lee Kantor: Now, do you have any advice for the listener right now? Is there something they can be doing to number one, to just maybe increase their awareness of, oh, I am doing that thing. I am, um, using negative self-talk. Like I’m sure there has to be an awareness element where they, the person, you know, maybe instinctively says, I don’t, I don’t do that. And then maybe there’s a way to show them that they do do that. And then once you do that, how, what’s kind of a baby step you can do to stop doing that a little bit?

Paul Boehnke: Yeah, great. So one of the interesting things about this inner critic is it is a very wily shapeshifter. It can look and behave in all sorts of ways. Um, you know, some of the ways that it disguises itself are through procrastination or perfectionism or worry or imposter syndrome or being particularly shy or particularly, um, gregarious, shall we say. And it will hide behind all sorts of different behaviors. But when we really get to the bottom of why am I procrastinating? Or why am I, um, a perfectionist? What’s really going on in my mind underneath those things, that’s when we begin to sort of uncover what those lies are and what’s really going on for us. And we come to realize that we have a whole lot of options to stay safe and to move forward in ways that are really encouraging to us without having to rely on those other habits which aren’t serving us very well. And then, as I mentioned, just sort of this process of creating new habits about the way you think. So in a nutshell, it’s about as simple as that. It’s, um, uh, what I want to say in some ways, it can take a little time to sort of begin to recognize that.

Paul Boehnke: But if you see, oh, yes, I’m finding I procrastinate a lot. Oh, well, that’s, that’s pretty interesting. Why? What’s going on underneath that procrastination? What are you telling yourself? And it can be such a huge range of things, even for that one. One issue I can think of one client I had who loved procrastinating and then suddenly at the last second, you know, going full tilt and working all night long to get some sort of project done. And what we discovered was that he actually loved the feeling of that adrenaline fueled drama, shall we say. And the lie was that he thought he needed procrastination in order to feel alive that way. Well, when we uncovered that, all of a sudden he realized, oh, feeling alive is really what I’m trying to do. How do I be vital, engaged, productive? I don’t have to procrastinate to do that. So that’s the sort of thing that you start looking at. What are these habits that you have that somehow don’t quite seem to serve you, and then find out what’s really going on underneath it.

Lee Kantor: Now, as part of your, um, kind of business coaching, how much do you lean on your background as a as a musician and the discipline and the systems that it took to reach the levels that you were able to reach in that regard, because I would imagine there’s a lot of transferable skills, uh, from the processes that you were able to create in order to help you become the best you, you were in that realm that would easily transfer to the business sector.

Paul Boehnke: Yeah. Um, another great question. I think that, um. The self discipline you mentioned, that’s huge, I think for anything. And you can learn that whether you’re a musician or an athlete or whatever it is that you’re doing something that takes some practice and takes time. What a fabulous way to learn self discipline, to sort of keep focused on what’s important to you and to keep showing up, keep practicing, keep doing whatever it is you’re doing. And that was certainly handy. Um, I also say that I think one of the things which has helped me build my business successfully is my own self-awareness of my energies, how I feel, what inspires me, what drags me down. Um, because I think the biggest problem that most entrepreneurs have as they’re trying to build a new business is they tend to think that it’s all about the information. If I just know how to do this, if I know what to do and how to do it, then I will have a business. And the what and the how are definitely important. There are things that one needs to do to have a business that works. There are certain ways to go about it that make it more effective. The thing is, that kind of information is pretty easy to come by, particularly in this day of the internet. You can go to your computer and do a search. Sir, what do I need to do to start my XYZ business? And all of a sudden you’ve got pages and pages of information about how to do that.

Paul Boehnke: And you can say, okay, here’s my first step. How do I go about doing that? Yes, your computer and it will tell you how to go about doing that. And that’s all great, powerful information. But the reason I think people sometimes struggle is because there’s something out of alignment with what they’re who they are, how they’re being, how they want to show up in the world and what they are trying to do in their business. There’s a mismatch in there, and the energy, they end up fighting against themselves. They’re doing something, but they’re not engaged or inspired by it or not completely bought in. And so when that’s the case, you don’t do the job very well. And the focus I have with my business clients is, first, let’s find that energetic alignment. Let’s find out what really inspires you, why you want to have this business. What are your values that this honors? How do we then craft a business that fits that? Because that will help with that self-discipline. It will help with the follow through. It’ll help with the the quality of the work that you do. And there are a million ways to build a business. Um, but when we find the couple ways that are really in alignment with you, that’s what’s going to work for you.

Paul Boehnke: We don’t have to be everywhere. Um, just as an example, from my own experience, I remember when I started this business, um, I remember a lot of people telling me, oh, well, you have to be on social media and not only do you have to be on social media, you’ve got to be posting like all the time and well, not just posting a lot, but you have to really create content which is valuable to people so that they want to, you know, come back and engage. And well, when they do engage, then you have to go back in and engage with them and keep this. Well, it was feeling overwhelming for me. Social media never felt like a natural place for me to be. I didn’t quite get it. Um, and any time I would post or do anything on social media, No one would see it. It wouldn’t, uh, you know, uh, generate any interest, any conversation, any, anything. It was not effective for me because it was not in alignment with me. Now I’ve got another friend and colleague who loves social media, and he gets almost all of his coaching clients through Facebook. I couldn’t get anybody to see my posts. So the, the what and the how, the information of how to create a business is really important. But I think what’s even more crucial is finding ways to build your business, which are in alignment with you.

Lee Kantor: And isn’t that where having a coach really is an important, uh, piece of that puzzle? Because having somebody with fresh eyes and the ability to look at things, you know, kind of objectively and, and hold you accountable, those are all, uh, important traits that a business person needs to get to a new level, especially if they’re stuck or they’ve reached a plateau, or they’re frustrated to have somebody to come in and kind of hold them accountable, be a cheerleader and help them kind of work through the path that might take them to a new level. I would think that that’s can really be a game changer for a lot of folks.

Paul Boehnke: I think it can, um, you know, there are people who, of course, build a business all on their own and they do it really well. Yay. That’s great for them. Um, if, however, one finds themselves feeling isolated, which a lot of solo entrepreneurs do, um, wondering about things, how do I, how do I go about things? Now we’re also talking about the what and the how again, but also having the kind of support that gives you the confidence to go ahead and do things. Yes, coaching brings a lot of that. It helps. As a coach, I can listen to you watch what’s going on and just sort of reflect back what I see and ask questions about that, and often that will spark new insights in the the person said, oh man, I had no idea I was doing that or this is what was going on for my mind. No wonder I am struggling in this way. That is the real power of a coach because we can ask questions. A coach will ask questions that we don’t ask ourselves. Um, and so that is why it can be so powerful, so helpful. And yes, of course, the accountability and the encouragement, it also feels good. I know when I have worked with coaches, which I almost always have one. Um, it feels so good to know that there’s somebody else in my corner. It’s like there’s somebody in the next cube to me that I can turn to and ask for support and encouragement for fun, for whatever it is that needs to happen. So yes, working with a coach can really be a game changer for people. It can provide this sort of support and the momentum to get things done much more quickly than you would do on your own.

Lee Kantor: Now, for the listener out there that maybe has never had a coach, how would you How would you answer their question about kind of differentiating between should I get a coach? Should I get a therapist? Should I hire a consultant or should I just do this myself? You mentioned that there’s lots of information out there.

Paul Boehnke: Yes. Um, I think there’s nothing wrong with trying to do it yourself. Um, it has a tendency to be the slow way. I mean, there are people out there who are happy to support you, who can help move things along much more quickly, much more easily without all the mistakes. Um, so that would be a benefit for that, uh, difference between coaching and therapy. Therapy is in general about sort of healing old wounds from the past. And coaching is not, uh, trying to heal old wounds. We will sometimes ask questions about the past, but merely to gain enough information so that we know where we are and how to move forward from where we are. Uh, we don’t need to sort of rehash re practice, go over and over that past to try to heal things. We just sort of briefly look at it. So that’s kind of one of the major differences. Therapy is trying to heal something. And coaching is really trying to help you move forward from wherever you are at the moment. And consultants, um, they tend to sort of come in and answer the question, what do I need to do? And how do I do it to get my business going or whatever it is. And that’s really powerful, useful information. Um, that can be really helpful. But then their responsibility is normally done. Then it’s on the person to implement that and to follow it through, which of course, for all sorts of reasons gets a bit tricky sometimes, which is why coaching can be this really great, um, synergistic partnership between the coach and their client, um, where together they’re really sort of figuring out how to move forward, what to do. Um, the coach can help uncover those places of misalignment. Um, which then makes everything so much smoother, so much easier. The kind of growth that happens, um, can be quite astonishing. And unlike the consultant, the coach is there all the way along. As long as you would like their support, they’re happy to sort of support, encourage, ask the next question.

Lee Kantor: Now, is there a story you can share about a client? Uh, don’t name the name of the client, but maybe share the challenge they had when they came to you and how you were able to help them get to a new level.

Paul Boehnke: Sure. So, um, I had one client actually who is a brand new coach and he was, uh, beginning to start running his business. And he was, of course, doing things like, you know, setting up his website and figuring out his coaching practices and pricing and going to networking events and, you know, doing all of those different things that a business owner will do. Now, his negative self-talk for him showed up in the form of perfectionism. And so every time he would accomplish something, he’d get something done in his business. This little voice would say, oh, well, that really isn’t good enough. You. You think that’s enough? You know, there would be this nagging voice that was always raising the bar on whatever the expectation was. And by the time he came to me, um, he was feeling pretty exhausted, uh, discouraged, and kind of ready to quit. Well, together, we sort of dug into this process. He, of course, discovered that building a business is not a journey of perfection. In fact, many of the things that he were seeing as failures, it actually is what was spurring new growth and opening new opportunities for him that he hadn’t seen in the past. And he was able to sort of rewrite that script in his head so that the perfectionism wasn’t there.

Paul Boehnke: What he learned from perfectionism was doing things really well. That was a skill. Actually, I’ve never met a perfectionist who wants to give up that skill of doing things well. But when perfectionism becomes tricky is when it feels like you are compelled to do things perfectly rather than choosing to do things really, really well. Well, so he was through this work, he was able to sort of release that compulsion and choose to do work really well when it suited him. There’s a sense of peace that began to sort of come into his business working. Things were moving quicker, more easily. Clients were coming in, and when I saw him a few months later, um, he mentioned, you know, how things had changed and things were much more fun. And he wasn’t, uh, dragged down by these perfectionistic tendencies. And then he also said, but what surprised him the most was that the piece that he was beginning to find in his, um, business building. Well, that was beginning to spread to other parts of his life as well. And this is the sort of thing that happens when we can get our handle on negative self talk and turn that from, well, something that feels like an adversary into something that’s more of an ally.

Lee Kantor: So how do you deliver your coaching? Is it mainly one on ones? Do you do group coaching? Are there online courses? Like how do you deliver the coaching?

Paul Boehnke: Yeah. Great question. So I do a little bit of each. I do have an online program that walks people through this process that I’ve briefly discovered about reprograming negative self-talk. And, um, the one on one clients I have have access to that. And that’s something that we often work on. Um, so most of my work is through one on one clients. Um, I also do group programs. Both one on one of the groups tends to be focused on that negative self-talk. The other group tends to be focused on how to get your business up and running from an aligned point of view. Um, but I have online resources that are available on demand for my clients. And it’s that one on one or group work that really supports them through taking those steps.

Lee Kantor: So if somebody wants to learn more, have a more substantive conversation with you or somebody on your team when it, uh, is there a website, is there socials to get the book or to get information about the coaching or just kind of learn more about your resources and all the stuff you have going on?

Paul Boehnke: Yeah. So I will share actually three different things. Hope that’s not overwhelming or confusing. The easiest is probably my website, which is just my name, Paul benki.com. Um, last name is BOEHNKE. The book, which is called Thoughts on Demand. You can learn about that at thoughts on-demand dot ORG. Um, I also have a YouTube channel. Um, the handle at YouTube is at inner critic coach and I’ve got tons of videos there that sort of talk about all sorts of different topics that I work with in my coaching. That’s, that’s a way to sort of get to know me and how I think, um, but you can contact me certainly through my website. Um, and I’d be happy to offer a complimentary conversation. We can talk about sort of what’s going on for you, uh, if and how I might be able to help and if moving together, uh, working together looks like the thing to do. I’m happy to sort of share how that looks.

Lee Kantor: Well, Paul, thank you so much for sharing your story today, doing such important work. And we appreciate you.

Paul Boehnke: Well, thank you so much, Lee, has been my pleasure.

Lee Kantor: All right. This Lee Kantor we’ll see you all next time on High Velocity Radio.

Tagged With: Paul Boehnke, Paul Boehnke Coaching

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