
In this episode of Atlanta Business Radio, Lee Kantor interviews Terry Knox, Senior Human Resources Manager at Uline. Terry discusses Uline’s 1.5-million-square-foot warehouse in Braselton, Georgia, highlighting the company’s 26-year presence in the community. He emphasizes Uline’s community involvement through educational partnerships and charitable initiatives. As a family-owned business, Uline offers competitive benefits including profit sharing and performance bonuses. Currently hiring warehouse and customer service roles at $25–$32 per hour, Uline is hosting a job fair on June 13th. Interested candidates can apply at uline.jobs.

A local employer that continues to seek out strong talent is Uline, a major distributor known for its stability, growth and employee development opportunities in our region.
Senior Human Resources Manager Terry Knox shares how the family-owned company is creating stable, well-paying career opportunities in the region, investing in employee development and hiring for warehouse and customer service roles at its facility.
Connect with Terry on LinkedIn.
What You’ll Learn In This Episode
- Overview of Uline as a leading distributor of shipping and industrial packaging materials in North America.
- Uline’s operations and large warehouse facility located in Braselton, Georgia.
- Community involvement and partnerships with local educational institutions and charitable programs.
- Job opportunities available at Uline, including warehouse and customer service roles.
- Company culture and benefits of working for a family-owned business, such as profit sharing and employee development.
- Importance of local hiring and community engagement in Northeast Georgia.
- Uline’s commitment to employee development and promotion from within.
- Differences in company culture between family-owned businesses and large public companies.
- Competitive pay rates for various positions at Uline.
- Upcoming job fair to attract potential candidates for open positions.
This transcript is machine transcribed by Sonix.
TRANSCRIPT
Intro: Broadcasting live from the Business RadioX Studio in Atlanta, Georgia. It’s time for Atlanta Business Radio, brought to you by My Global Presence. The award winning Atlanta public relations agency that elevates brands and non-profits through authentic storytelling and national media campaigns. Find them at my global presence.com. Now, here’s your host.
Lee Kantor: Lee Kantor here, another episode of Atlanta Business Radio. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, My Global Presence. If you want global visibility and meaningful impact, go to my global presence.com. Today on the show, we have the senior Human Resources Manager with Uline. Terry Knox. Welcome.
Terry Knox: Hey, thanks for having me today, Lee.
Lee Kantor: Well, I am excited to learn what you’re up to. For folks who aren’t familiar, tell us a little bit about you and how you serving folks.
Terry Knox: Absolutely. U-line is the leading distributor of shipping and industrial packaging materials in North America. We’re family owned and we’ve been around for more than 45 years. And if you order from us, we offer same day shipping on more than 43,000 products to help businesses do what they need to do to service their customers. With over 9800 employees across 14 North American branches in 17 sales offices. We’re continuing to grow and we need people to help service our customers.
Lee Kantor: So right now in the Atlanta area, you’re in Braselton, is that right?
Terry Knox: Correct. Our one point 5,000,000 square foot warehouse is located up in Braselton. Um, we’ve been in this community since roughly about 2000. So that’s 26 years of investing in local jobs in northeast Georgia. And again, we shipped those 43,000 products right here from North Georgia. Uh, we’re located about 50 miles north of Atlanta, and we provide stable, well-paying jobs and help the economic activity of the region. Uh, we’ve got increased customer demand nationwide, so we service out of Georgia here, Alabama, Florida, Mississippi, North Carolina, South Carolina and Tennessee.
Lee Kantor: So tell us a little bit about how you chose kind of Brazelton and what happens once you line kind of sets its sets up shop there?
Terry Knox: Yeah. Well, it’s a great area to be in. We’re right here in the heart of Jackson County, and we’ve got a lot of economic growth up here. So we’re right on that 85 corridor. So we can pretty much ship pretty quickly to anywhere. And, uh, all of our customers come to us to make sure that they’re getting what they need to operate and help their customers. So this North Georgia has a great, great community that we hire from. And again, we’re interested in the individuals from that community to continue to help us service our customers.
Lee Kantor: Right. Well, I would imagine that obviously you move there because you felt there was talent that you needed to to work there. How do you kind of immerse yourself in a community like that and really serve the entire community, not just the employees?
Terry Knox: Yeah, absolutely. So, you know, we’re really involved in the the Chamber of Commerce here. So we, we help out with the, the education committee up here in Jackson County, making sure that we’re doing what we can to elevate the youth and making sure that they know and understand what it takes to, to get a good job, whether it be you line or somewhere else. Um, in addition to that, uh, we’ve done some sponsorships of local efforts, like the Hometown Heroes program up here in the Braselton area. In addition to that, we’ve also, you know, helped some school systems with their school supplies and just making sure that even Christmas time, some less less fortunate individuals have presents for their children as well. So we’re not just about having jobs, we’re about being a member of the community.
Lee Kantor: Now, from the jobs front, is it something that you’re hiring right now? Like what? What is kind of the job outlook look like for you right now?
Terry Knox: Yeah, it’s it’s growth. We, we continue to grow. We’ve got nothing but an upward trajectory, um, where we need great people, um, to help service those customers. We talked about a little bit earlier. So here in Braselton, we’re looking to hire warehouse customer service. And we’ve even got some what we call quotes, but similar to inside sales positions open. So we’re looking for great people to fill those roles.
Lee Kantor: And then is that why the partnerships with education are important? So that you can kind of create a pipeline for yourself to, to make sure you’re getting the cream of the crop?
Terry Knox: Absolutely. You’ve got, you’ve got to start early in order to make sure that you have those people ready to do those jobs. Um, especially up here, it’s, it’s critical to make sure that, that we’re impacting the youth in those positive ways so that they’re prepared for the workforce.
Lee Kantor: Now, you lines of family owned business, is that correct?
Terry Knox: Absolutely. Been in business now since the early 80s. So that’s a that’s been a long time. And the lines have continued to grow the business. Um, both, uh, um uh, excuse me. You know, with, with great ethics and, uh, and great, great products for, for our customers. So they continue to invest in, in their people and the communities as we just spoke about.
Lee Kantor: Now in your career, have you worked with, um, other organizations that weren’t family owned?
Terry Knox: Oh, I start, I’d like to say I started off in the system with, uh, fortune 500 companies such as Lowe’s, um, home centers and, uh, DaVita dialysis. So yes, I started out in those publicly facing companies and working for a family is so much different that that family feel, even though we’re a big company, exists in each and every one of these buildings. So, uh, yeah, it’s, it’s, it’s much more what’s the word I’m looking for? There’s just that, that feel of, of community even within the buildings, because we take so much care and pride in our employees.
Lee Kantor: Yeah. I’ve interviewed lots of family business owners over the years, and the culture in those companies is noticeably different. I find when talking to the people that are working in those organizations, can you speak to how the culture might be different? And maybe it’s some subtle things when you’re in a family run business versus a kind of enterprise level, uh, public company.
Terry Knox: Yeah, absolutely. We’re able to give back to our employees, um, in, in a, in a private company. And let me kind of explain that we do profit sharing. Um, in addition to that, we do, um, bonuses. Every employee is eligible for performance bonus. So while public companies are, you know, giving to their shareholders through dividends in a in a private company such as Uline, the owners are able to reinvest back into their employees. In addition to that, there’s other things that, that we do here as well, specifically at Uline, highly structured, extremely professional, um, extremely ethical. Um, we where, you know, we’re, we’re a traditional company. Um, as I said, with being professional, uh, the office workers, you know, wear, wear ties and, and we make sure that we’re presenting well in our warehouses. We have uniforms, um, that our employees are expected to wear, but we do that for that professionalism. And by the way, those uniforms are provided at no cost to our employees as well. We’re able to do those types of things.
Lee Kantor: And then investing in employee development is another core value, right?
Terry Knox: Oh, absolutely. Absolutely. We we want to we want to promote from within. And we did that at Uline. Over 550 people were promoted last year into various roles. Um, and in addition to that, the lines truly believe in education. We do have a tuition reimbursement program here. Um, we do lunch and learns so that our employees get exposed to different things. As a matter of fact, we’ve got one coming up on financial well-being, um, for our employees. So yeah, we really try hard to, to make sure that our employees are well informed and are growing as well. Uh, with the company.
Lee Kantor: Now, you mentioned earlier that there’s, uh, you’re hiring right now and there’s a variety of roles that are available for people to apply. Um, are there any remote work jobs or is this primarily like you have to live near or want to drive into Brazelton in order to be an employee at Uline right now?
Terry Knox: Yes. No, no. Remote jobs is a great question. Uh, we, we say here better together. So if, if you’re going to work with Uline, you’re going to be, you’re gonna need to be relatively close to the branch in order to have those jobs specifically in the warehouse customer service. Um, and that quotes role I talked about earlier as well.
Lee Kantor: And then if somebody is interested in any of the opportunities you talked about, and you may want to just hit them again. What were those openings that you had right now?
Terry Knox: Yeah, absolutely. We’re looking for a warehouse workers. So our general warehouse, we have day and night shift available. Um, we also have our customer service positions open. Uh, and just to give you a general idea, we have industry leading pay, uh, our warehouse associates range starting at 26 to $32 per hour. Um, and our customer service positions are 25 to $30 per hour. And again, that’s all based upon experience. So highly competitive industry leading. Um, and we’re looking to attract that strong talent.
Lee Kantor: And if somebody wants to learn more, is there a website they can go to?
Terry Knox: Yeah. Yes. Thanks for asking. Yes. We want them to go to Uline dot jobs. That’s, uh, that’s where they can learn more about that type in, uh, Braselton Georgia and they’ll come up. But the real big thing is we’ve got a Saturday job fair coming up on June 13th, right around the corner. And again, you can go to Uline dot jobs to learn more about that. We’re looking to see some great people and we’re looking to hire some great people. So that job fair will be held from 8 to 12 again on Saturday, June 13th.
Lee Kantor: And you line the letter ULINE dot jobs. Uh, to learn more about any of those positions, just type in Braselton and you’ll find everything, uh, that’s out there. Terry, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.
Terry Knox: Yeah, absolutely. You’re certainly my pleasure, Lee. Thank you so much for having me today.
Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

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