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Michael Williams With Bank Of America

May 15, 2023 by Jacob Lapera

Atlanta Business Radio
Atlanta Business Radio
Michael Williams With Bank Of America
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Michael Williams holds the corporate title of Senior Vice President and a Small Business Banker Manager for Bank of America. He is responsible for leading 13 Small Business Bankers across Greater Atlanta. This team is responsible for delivering the full capabilities of our company to small business owners.

Williams joined Bank of America in July of 2011 as a Consumer Market Manager in Augusta, Georgia. During his 12 years, he has held multiple leadership roles in different markets and segments across our consumer, advance client solutions and small business enterprise prior to his current assignment. He has championed various region and divisional initiatives and takes pride in being a change agent.

Prior to joining Bank of America he successfully held such positions as Regional Service Director, District Manager and Community Bank President during his ten year career with another Top 5 Financial Services Institution. During this time he received a great deal recognition for his success in sales, service, operations and team member development.

He is committed to building high performing teams through the coaching and development of others by consistently and effectively executing trend based and real time coaching sessions with direct reports. He defines success by his ability to make himself available to all team members as a sounding board as well as mentor, coach and to provide career developmental advance.

Michael is an active leader within the community, volunteering and supporting organizations such as Cystic Fibrosis Foundation, Autism Society and Special Olympics.

Connect with Michael on LinkedIn.

What You’ll Learn In This Episode

  • What economic factors are small business owners most concerned about
  • How are entrepreneurs managing their business as a potential recession looms
  • Labor shortages
  • Implementing sustainable practices
  • Concern over rising interest rates is growing for small business owners, and they’re split when evaluating how this will impact their decision to seek financing this year – how is Bank of America helping to ease those concerns as a potential lender

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by on pay. Atlanta’s New standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:24] Lee Kantor here another episode of Atlanta Business Radio, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Onpay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have Michael Williams with Bank of America. Welcome, Michael.

Michael Williams: [00:00:43] Good morning. Thank you for having me.

Lee Kantor: [00:00:45] Well, you are the senior vice president, small business banking manager, Atlanta North. And your firm has recently released a survey about small business. Can you share a little bit about some of the findings?

Michael Williams: [00:00:59] Yeah, it was. You know, we typically have a spring small business owner survey and we’re very excited about the results. One of the one of the key themes that came through is that despite the ever changing economic landscape, our small business owners have a positive business outlook. When you look at the data, two thirds believe that their revenue will increase over the next 12 months. So that’s pretty exciting to see. Our small business owners and entrepreneurs are still very bullish about the upcoming year.

Lee Kantor: [00:01:36] Now, how are you defining small business? Because a lot of different entities define it in a lot of different ways. And for the mom and pop person that’s running a store downtown versus, you know, a $50 Million business, $100 million business, sometimes that’s categorized as small business. Can you tell us how your firm defined it?

Michael Williams: [00:01:59] Yeah. So small business is defined as anyone with one employees to typically under 50 employees revenues no more than $5 Million. So what you’ll find is in our survey of a thousand small business owners, a good portion of those across the US would be defined as what we consider our mom and pop small businesses as well. So we’re well represented demographics here.

Lee Kantor: [00:02:29] Now, were there any surprises or is that a surprise to you to see that level of optimism? I talked to small business owners every day. So, I mean, it’s hard to be in a small business without being optimistic. So that didn’t shock me. But were there any surprises other than that for you?

Michael Williams: [00:02:46] What I think about surprises, no, that didn’t surprise me because, you know, our small business owners have success and they’re confident in their ability to manage their business. Right. And so that optimism comes from things that they can control. Right. Certain things within the business that they can control outweigh in some situations some of the challenges that they feel they’ll have to overcome, especially when you think about the last few years and having to really deal with a global health crisis as well as a rising interest rate environment. Small business owners have, you know. Come up with a new set of skills that allow them to quickly adapt and learn from situations and challenges within the environment. So I wasn’t surprised by that at all.

Lee Kantor: [00:03:41] Now, you mentioned some of the challenges that are facing small business like interest rates raising for credit. You know, there’s inflation. A lot of folks during the pandemic especially were dealing with supply chain. How does a small business owner kind of manage these large economic issues that are out of their control for the most part? Have you have you learned anything from that?

Michael Williams: [00:04:12] Yes. When it comes to, you know, things like inflation, you know, small business owners, you know, tell us that inflation and supply chain, as you mentioned, remain a challenge for the business owner as they adapt. 88% of small business owners say inflation is currently impacting their business, and that’s holding steady from what we saw last spring in the survey as well. And so this is forcing small business owners to increase prices. About 60% of the folks who had concerns about inflation shared that one of the ways they were dealing with it as they were increasing prices, another a little over 40% stated that they were reevaluating their business spending over the next year. And they’re also starting to reduce some business costs and a little over 25% even reported some sales being lost, you know, as the impact of inflation.

Lee Kantor: [00:05:22] Now, what are you hearing about kind of these issues regarding talent? Talent challenges are impacting businesses of all sizes. I would imagine that small businesses are no exception to this, as there’s a help wanted sign out. You know, if you go down the street, almost every business has one.

Michael Williams: [00:05:42] Yes, right. It’s a very competitive market when it comes to labor. And the labor shortage continues to be a concern across the country. And so small business owners recognize that overcoming this challenge and and the importance of remaining competitive in the marketplace requires listening to and acting based on the needs of their employees. Many say that they’re taking action to improve their labor outlook for the long term. For example, over the next 12 months, over half of the small business owners have implemented additional perks and benefits to attract new talent. Right? Starting with increasing base pay for new employees, allowing one of the things we learned from the health crisis, right, allowing remote and hybrid work environments, introducing new employee training programs, as well as providing additional health care benefits as well.

Lee Kantor: [00:06:51] Now, are you finding any interest for small businesses to lean on technology regarding automation or robotics? Even this chatgpt I’m seeing involved is in customer service and even order taking in some places. I recently was at a totally robotic automated pizza kiosk that exists now and is operational here in Atlanta, where you can buy a freshly made pizza through a vending machine. Are you seeing any of those kind of, you know, as that being part of the talent solution is to automate or create robotics around, you know, tasks that had been previously done by humans?

Michael Williams: [00:07:39] I definitely think so. What we’re seeing that, like you said, right in different, you know, pop up coffeehouses and things I think about around town as well. But it’s amazing how innovative the business owners are right there looking ahead to the future to find ways to implement new technologies that will help not only differentiate their business from competitors, but also find new ways to optimize their staffing and their overall strategy. So, you know, when I think about digital as well and just how technology’s going to impact their ability to take care of clients, 80% of small business owners have digitally optimized their business right. Most are using it not only to expand their profits, but also to reach out to new customers. So, you know, some of the things in the survey, 60% of small business owners have been able to accept more forms of. Cashless payment and 52% of conducted business banking online to add convenience as well. So we’re seeing that in our industry also.

Lee Kantor: [00:08:58] Now, are you finding that a larger and larger percentage of businesses are becoming cashless and that once you make that leap to cashless, that becomes another person you can automate away because you can have a kiosk, just deal with the transaction.

Michael Williams: [00:09:15] Yeah, you know, I don’t know if it’s necessarily about automating away. I do think there’s some benefit to being cashless when there’s a labor shortage, definitely 100%. But most of the businesses are, you know, from people I’m meeting with out in the field. And just the overall theme I’m hearing in the survey are just trying to find more convenient and safer ways to do business and allow clients their customer base to interface with them.

Lee Kantor: [00:09:50] Well, I mean, the the reality is the reality, right? So are more and more businesses cashless today than they were last year or five years ago?

Michael Williams: [00:10:01] Yeah, I would definitely say more are right. You know, going back to it, you know, 60% of the business owners have been able are now, you know. Accepting some form of cashless payment. So that definitely has increased even over the last 2 to 3 years.

Lee Kantor: [00:10:22] Now, is that when they say cashless, is that exclusively cashless? Because I’m finding more and more places exclusively cashless.

Michael Williams: [00:10:31] You know what? Our survey didn’t get that deep into it. But I would tell you that overall it was they’re doing some form of cashless. That 60% may not be, you know, strictly cashless, but they are doing more than they did a few years ago.

Lee Kantor: [00:10:50] Are you seeing in the places that have clients that want to use cash, these reverse ATMs where they you put cash in and like a gift card comes out to the store?

Michael Williams: [00:11:03] Yeah, definitely. Harry Clients look into that technology, work closely with different firms and IT areas to provide that option as well. So that’s definitely an increase that you’re seeing businesses go to.

Lee Kantor: [00:11:21] Also now having a partner like Bank of America banker that they can trust is to me, critical in the growth of any small business. You need to have somebody that’s out there paying attention to all these kind of macro events that are happening to see how they might impact you in a micro level. Can you talk about how Bank of America works with their small business clients to help them either leverage a new technology or just give them the heads up that, hey, pay attention to this because this is coming and it’s impacting a lot of folks and you might be next.

Michael Williams: [00:11:58] Yeah. Listen, we have an ad for 2023. We will continue to continue to partner with small businesses to provide tools and guidance on their path to growth as they’re starting up a business or even as we work through recovery. As we think about possible recession looming, we are always looking for ways to deepen relationships with our clients through enhanced offers and engagement. And to your point, our technology, right, our powerful technology tools are a part of that. Bank of America small business clients can manage their business effectively through customizable, customizable digital tools like our cash flow monitoring, our connected app, our mobile check deposits, as well as Zelle. So there’s this transactions can be more convenient. We’re also looking at different technology that will allow client business clients to have access to their business credit scores, right? So they’re able to monitor the credit health through free access to their business credit score via our Bank of America or Business Advantage 360 online banking. So being able to just leverage the tools for convenience, have someone there on a day to day basis locally giving you advice, and then also being able to monitor your overall credit Health will really help our clients as they look to expand over the next 12 months and beyond and also as they look to think about getting access to additional working capital. Billy, what I’ll tell you most I’m proud of is our small business specialists, right? At Bank of America. We have a small business team that’s ready and equipped to help our business owners with the unique challenges that they face day to day.

Lee Kantor: [00:14:06] So if you were advising a small business owner, how often would you have them meet with one of the Bank of America small business specialists and have a conversation about their business and, you know, just maybe just kind of develop that personal relationship so that when the time is needed, they are there for them to help them grow their business.

Michael Williams: [00:14:34] Yeah.

Michael Williams: [00:14:35] I would I would answer that question a couple of ways. Right. First, it depends on the needs of the business overall. Sometimes you may have unexpected events come up, and that’s why we’re so proud of the local presence we have and all of the communities we serve. We also have our small business resources through Bank of America, dotcom small business resources. But to directly answer your question, I would say at least every 90 days at the top end of that, maybe six months, but I would say about every 90 days is a good time to connect with a with your local small business specialist just to let him or her know a little bit more about what’s going on in your business so we can. Stay up to date on the business priorities. Any life priorities that may be going on, as well as keep the client up to date on technology advances and different offers and promotions that we may have available as well.

Lee Kantor: [00:15:41] Well, Michael, if somebody wants to learn more about your survey or connect with one of the small business specialists, what’s the website? What’s the best way to get ahold of somebody on your team?

Michael Williams: [00:15:52] Yeah, the best way to get a hold of someone on our team is Bank of america.com/small business. From there you’ll be able to make appointments. You’d also be able to get a link to our resource site and within that resource site is also the a lot of the data we’re referencing here as it relates to our small business owner report.

Lee Kantor: [00:16:18] Well, thank you so much for sharing your story. You’re doing important work and we appreciate you.

Michael Williams: [00:16:23] Hey, I appreciate you as well. And I got to tell you, I really enjoyed one of your recent podcasts where you talked about the top three tips for overcoming sales objections.

Lee Kantor: [00:16:34] All right. Well, thank you for that. Michael Williams, Bank of America, Lee Kantor. This is it for Atlanta Business Radio for today. We will see you all next time.

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Tagged With: Bank Of America, Michael Williams

Daniel Klein With Joseph Studios

May 8, 2023 by Jacob Lapera

Atlanta Business Radio
Atlanta Business Radio
Daniel Klein With Joseph Studios
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Daniel Klein is Joseph Studios‘ Founder and CEO. His intelligence, corporate, and digital marketing experience spans 15 years. Formerly, he supported National and US/Partner Clients. After writing a book in 2016 and contracting some of his friends to help with content, graphics and editing, they decided to stay together and form a marketing agency. In his role with at Joseph Studios, he ensures the brand’s and client’s growth via excellent digital marketing.

Connect with Joseph Studios on LinkedIn.

What You’ll Learn In This Episode

  • Business growth
  • How to build a successful marketing agency
  • How to use AI for business and marketing
  • How to continue to scale and grow in 2023
  • How to launch a business in 2023

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by on pay. Atlanta’s New standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:24] Lee Kantor here another episode of Atlanta Business Radio, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Onpay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have Daniel Klein with Joseph Studios. Welcome, Daniel.

Daniel Klein: [00:00:43] Hey, Lee. Thanks for having me.

Lee Kantor: [00:00:44] I am so excited to learn what you’re up to. Tell us about Joseph’s Studios, how you serving folks.

Daniel Klein: [00:00:49] So Joseph Studios is an organic focused marketing and PR agency here in Atlanta, been in Atlanta since 2017. But we’re a remote agency across the whole US, predominantly focused on what we call deep insight. It’s the ability to find, join and influence your ideal buyers basically anywhere on the digital landscape. It’s pretty cool.

Lee Kantor: [00:01:08] So what does an ideal client look like for you?

Daniel Klein: [00:01:12] Ideal clients for us are those who are trying to influence a particular person. They have a need, they have a lifestyle they’re trying to reach or solution they’re trying to get at. They might hang out in specific areas of the Internet and the brand that’s trying to reach out to them just doesn’t have a good lay of the land, as it were, or they’re specifically trying to reach these subgroups. And so what we can do is we can very quickly understand who is in each brand’s area of operations and who are the key players within these social networks. And we can build messaging that resonates with that particular person, much like the book Love Languages, where everyone needs to have I Love You said in a slightly different way. This is that at scale and from a marketing and PR aspect. So it’s being able to say things in a very niche way to each type of person, kind of kind of like when your mom asks you something, you might say it differently than if your dad asks for something. It’s the same approach just at scale. Now, does.

Lee Kantor: [00:02:08] It work better for B2C or B2B or does it matter?

Daniel Klein: [00:02:12] So we have both. So we’re one of three agencies authorized to work on behalf of Rolex USA. We’re supporting major streaming services online. We’re also supporting mom and pops who are getting started in e-commerce. So it works great from the B2B perspective and that we can target like the leadership teams of major brands and build psychographic profiles for those groups of people and then message them in those niche ways that we know they’re going to resonate and get attention and attraction with them. We can also get broad, broad spectrum appeal. So if you’re trying to influence someone through a distributor network, let’s say, for example, for the beverage industry or you’re trying to grow grassroots style campaign for, say, HVAC or some sort of like electrical generation capability, we can do that too. It’s finding joining and influencing those ideal buyers literally anywhere.

Lee Kantor: [00:03:03] Now are the tactics you use, are they advertising? Are they PR or is it a combination?

Daniel Klein: [00:03:09] It’ll be a combination. So we’ll build a package that’s unique to each person based on the needs that they have. So, for example, if you’re just getting started and you’re about to launch, there might be some awareness activities that we need to do and we’ll build out campaigns that are going to grow that awareness. There might be retargeting efforts, there might be client acquisition and lifetime customer value campaigns that we do to keep and then build on that that follower base and that client base that you have. So when you show up at Joseph Studios, we’re going to have a package that’s built specifically for you in the place that you are in your entrepreneurial journey or your brand journey. And that gets you a specific way of down the path. And we’ll measure those results every month and every quarter, and we’ll update the plan as we go. As part of an iterative process improvement methodology.

Lee Kantor: [00:03:57] Now, do you come into your clients kind of on a one off project when you start and then it grows from there? Or is this something where either they’ve never had a marketing partner before or they had a bad experience and they want someone just to take over the whole show?

Daniel Klein: [00:04:13] Yeah, so great question. We do have brands that come to us with very specific goals in mind. Perfect. We can help them out. We can have we have brands that come to us because they work with several agencies that aren’t working well with each other and they’re not talking to each other. So they send it over to us and bring it all in house under one roof. We have brands that want us to do everything. We have a lot of clients who are new or new ish chief marketing officers, probably within like 4 to 6 months of landing that job and their board of directors gives them an absurd amount of work that they have to get done. And they’re just like, My gosh, I can’t get all this done in one go. This is insane. And then they hire us to be their one stop shop for everything marketing, ads and PR There’s no right or wrong way to go down that path. And that’s that’s kind of the the difficult part of being in business is it might work for one person, it might not work for their competition. And understanding those nuances, understanding what works, and then systematically growing the what we would call verticals or the campaigns that are working while understanding the limitations.

Daniel Klein: [00:05:21] That’s that’s why you would hire an agency like. Joseph Studios. And to your point, there are plenty of bad actors out there and there are low barriers to entry when it comes to marketing. Any any mechanic. For example, I used to be a mechanic, but any mechanic can wake up one day and be like, You know what this is? This is a thing for me. But I tell you, it’s it’s a discipline. It’s a profession. And we’ve been at this profession for literal years. I’ve been doing this nonstop every day for seven straight years. And my teammates have between 5 and 7 full time dedicated years doing this and nothing else. And so if you come to us and you’re looking for a social media manager or a PR manager, they’ve been doing that their entire career. They see this as their profession and their career, and they’re very focused and driven towards making sure that you have the absolute best outcome possible. So it really is dependent on who you go with. But when you go with Joseph Studios, you’re going to be in excellent hands.

Lee Kantor: [00:06:17] Now, I’m a big believer in having people who are experts do what they do and walk me through what that first conversation is like to make sure that when you’re when someone’s dealing with you, you know that you can help them get the outcome they desire and they know they’re dealing with somebody that’s kind of an expert. So it’s kind of a vetting for both of you. What is that first conversation look like? I would imagine you’re asking a lot more questions of them than maybe they anticipate.

Daniel Klein: [00:06:51] Yeah, a lot of times that first conversation, we don’t really go over any presentation materials whatsoever and it’s just understanding what they want the next step to be and what they want the outcomes to be and what they’ve tried before, and doing a little bit of ideation with them and working with them. But it’s that first meeting really is a free consultation and I can answer questions along the way. So can my teammates. We can brainstorm ideas and solutions and come up with really great campaigns or the frameworks. But it’s that first meeting, that discovery meeting is not a sales call. It is very much free consultation work.

Lee Kantor: [00:07:30] So what are some of the questions you’ll ask?

Daniel Klein: [00:07:34] Some of the questions will ask include Where are you today in your brand journey? What are you hoping to achieve? Where do you hope to go? It’ll include What are you currently doing and trying? Is it working? What are you measuring and how are you measuring it? It fits into some of the things that you might see in the corporate world. There’s two frameworks that come to mind. One is called Smart. It’s a way of setting goals. Smart stands for sizable, measurable, attainable, realistic and. Time. Time bound, I believe. Relevant and time bound. So understanding where our clients goals are from a smart perspective, super duper important. The other is called Dmaic. Dmaic. Define measure, analyze, improve and control. And the questions in that instance are going to help us understand how is their ability to control and monitor and improve upon their current situation today, and what can we do to enhance that? So a lot of the initial questions that we ask are trying to understand how in control of their own process are there. Are they what goals and aspirations do they have and how well defined are they? And if not, and we’re kind of starting from scratch, that’s okay too. That’s probably 30, 40% of the companies out there. They’re just looking for help. They just need to get things under control. They just need to grow. They just need to know that their marketing and advertising dollars are going to make them profit. And so they would hire an agency like Joseph Studios and we come in and make sure that that happens.

Lee Kantor: [00:09:07] Now, do you have any advice for the entrepreneur that’s out there on how to leverage AI? I it’s in the news every day. People are talking about it. It seems overwhelming for some folks. It seems like something you should lock up and never look at for other folks. How would you recommend your clients and or prospective clients to at least kind of dabble with AI to to know what it is, number one, but also know how to best leverage it moving forward?

Daniel Klein: [00:09:37] Sure. Yeah. So we use AI here at the agency. The way we use it is not to be any kind of corner cutting. That’s not what it’s for. What we use AI for is to introduce our teammates and ourselves and our clients to new ideas quickly. So if we wanted to come up with a list of 20 podcast titles, 30 seconds, boom, done right there, and instead of coming up with a whole bunch of really creative, cool, clever ideas over a 2 or 3 hour period, we can iterate through 60 pretty creative ideas and at very least get an idea of what we’re hoping for. If you need to get access to specific information very quickly, it’s a great tool. Think of it more as a calculator than it is like a one stop end all, be all solution. And it’s definitely not omnipresent or all knowing or anything else. It does make mistakes. It does have typos and it does provide factually incorrect, inactive, inaccurate information. So use it, but use it as a tool just like you would a shovel, just like you would a forklift. It’s a it’s a cool whiz bang thing that will absolutely become a part of our shared future. But it is not a solution that I would replace a human with. Not at all.

Lee Kantor: [00:10:59] Now, do you have any marketing advice for the listener right now, something that’s actionable that they could be doing today that they’re probably not doing?

Daniel Klein: [00:11:09] Some things that I don’t see people doing that I think they absolutely should. More direct to consumer. I think going more direct to consumer is a good thing. But again, it depends on the industry. So any time you’re able to build a relationship with your end consumer and help showcase that, their life is going to be better as a result of choosing your brand versus other brands, that’s when you’re winning. That’s when you’re systematically winning, whether it be through ads or PR or marketing or anything else. Building those relationships at scale is something that I think more brands should be doing. And doing that in more authentic and genuine ways is definitely something that we’re not doing enough of as a market industry, but absolutely should.

Lee Kantor: [00:11:58] Now, is there a niche that you specialize in or are you pretty industry agnostic?

Daniel Klein: [00:12:03] Industry agnostic. But the common denominator between all the brands we represent is that they want to build relationships with their end consumers. They want to improve upon their lives. They want to better their lives. They want to be there for them. They don’t want to be a logo. They want to be a group of humans who have come together as a company and want to better the lives of others. That’s that’s what we’re after. We we don’t necessarily we’re not necessarily the best approach for any kind of like the cheapest is the best type solution. So if if your brand is a commodity or it’s like, just get this this kind of stuff out there, we don’t really care about quality, then Joseph Studios might not be the best approach, but if you care about quality, you care about your customers. You want to be a human and you want to be more than a logo, then we’re a great we’re a great choice.

Lee Kantor: [00:12:58] So what do you need more of? How can we help you?

Daniel Klein: [00:13:01] Oh, how can you help me?

Lee Kantor: [00:13:03] Yeah. Do you need more talent? You need more clients. What are you looking for?

Daniel Klein: [00:13:08] That’s a great question. I think at the moment we are looking for a chief marketing officer. If you can believe it, we’re looking for a chief marketing officer, someone who can be there for our clients from the very beginning and help them realize a shared vision. We have some really great team members, and I think it’s time that we we look for a chief marketing officer. So if you’re out there and the Atlanta or US market and you’re you’re considering that next step in your career and you’re thinking, you know what, I think I would be a great chief marketing officer for a handful of high caliber client companies within an agency, then let us know.

Lee Kantor: [00:13:48] Good stuff. Well, Daniel, if somebody wants to connect with you or somebody on your team, what is the coordinates? What’s the website?

Daniel Klein: [00:13:55] Check us out at Joseph studios.net. And you can also check me out on LinkedIn and you can send us an email. Our contact information is on the contact page of our website and we’ll be happy to answer any questions you have.

Lee Kantor: [00:14:06] All right. Well, thank you so much for sharing your story. You’re doing important work and we appreciate you.

Daniel Klein: [00:14:10] Thanks, Lee. Appreciate you.

Lee Kantor: [00:14:12] All right. This is Lee Kantor. We’ll see y’all next time on Atlanta Business Radio.

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OnPay’sOnPay-Dots payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

Follow OnPay on LinkedIn, Facebook, and Twitter

Tagged With: Daniel Klein, Joseph Studios

John Letter With Proem Behavioral Health

May 8, 2023 by Jacob Lapera

Atlanta Business Radio
Atlanta Business Radio
John Letter With Proem Behavioral Health
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John Letter is CEO of Proem Behavioral Health, formerly nView Health, developer of the evidence-based clinical workflow software engine that helps providers triage patients and produce better mental health outcomes. He is an experienced healthcare executive serving most recently as the President and COO of a successful population health company in the sleep health space. He works tirelessly to help teams achieve sustainable growth while over-delivering on customer promises each day

At Proem, he is responsible for overall strategic direction, working alongside an incredible team focused on building digital health tools to help providers get the right answers, diagnoses and outcomes for their patients the first time. John and his wife reside in Atlanta and have two grown children.

Connect with John on LinkedIn and follow Proem Health on Twitter.

What You’ll Learn In This Episode

  • Proem Behavioral Health key challenges it’s looking to solve for the market it serves
  • Users of their technology and how do they come to know about it
  • Sort of challenges the users of this technology face – and how is this helpful to them achieving their healthcare mission and patient care goals
  • Mental health awareness needs to have significant levels of visibility all year round in our society and within healthcare and within the business community
  • Advice for aspiring entrepreneurs wanting to address the challenges faced by both healthcare workers and people who are directly in need of mental health services

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by on pay. Atlanta’s New standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:24] Lee Kantor here another episode of Atlanta Business Radio, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Onpay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have John Letter with Proem Behavioral Health. Welcome, John.

John Letter: [00:00:44] Thank you for having me. Lee It’s great to be on with you. Well, I’m.

Lee Kantor: [00:00:47] So excited to learn what you’re up to. Tell us about your firm, how you serving folks.

John Letter: [00:00:51] Yeah. So by way of background, proem behavioral health is a we call it a workflow technology engine. It’s a software product that was developed using really best in class assessment tools from the foremost psychiatrists and psychologists around the world that developed these tools to comprehensively and accurately assess broad patient populations to help get to the right diagnosis and then certainly to follow patients. These were renowned psychologists and psychiatrists that we built exclusive digital licensure with to provide these services around the world. And really what we do is we work with providers of behavioral health to screen large populations, say, say a primary care physician that’s seeing many patients can screen these patients to determine if further evaluation is necessary. So there’s a population based approach to it. And then for those that require further evaluation, we have what are called structured interviews, effectively our comprehensive interviews that are looking at a multitude of possibilities. As an example, if someone’s dealing with what they believe to be anxiety, these tools are designed to uncover. Is there something driving that anxiety? Is there a traumatic event that a person has had in their past? So it’s really about triaging and comprehensively determining what the issue most likely is, and then that that gives a provider a great understanding very quickly through the use of technology. And then when they make determinations as to what’s happening, it allows our platform, allows they and their patients to sort of follow the progress of their treatment so that they have visibility and an understanding and a dashboarding manner of reporting way how their therapy is working for them. So that’s really program in a nutshell.

Lee Kantor: [00:02:54] Now for the layperson that isn’t kind of on top of these issues and isn’t aware of maybe even some of them behavioral health. You mentioned psychiatry as one of the people who deal in behavioral health, but that includes also addiction. There’s other things that a person that could be afflicted with a variety of ailments fall under that umbrella of behavioral health. Can you kind of explain some of them or or at least identify what some of those kind of bigger buckets are?

John Letter: [00:03:25] Yeah, it’s a great question. And you’re exactly.

[00:03:27] Right. We say those that are providing behavioral health services, they’re providing them in different settings for different reasons. You mentioned substance use disorder clinics. It’s it’s some of the providers that we help, right? Typically when and typically is in a majority of the cases, when someone’s suffering from a substance use disorder, as it’s called, uncovering underlying mental illness or behavioral health issues is very, very important to treating that substance use disorder. The same is true for pediatric care for for children or primary care physicians, behavioral behavioral health providers, or frankly, researchers that are researching and developing new drugs or new medical devices or behavioral health information. So it’s a very broad spectrum with of behavioral health that we’re helping to.

John Letter: [00:04:26] Help them get it right, frankly. And I think the other thing to note is that it’s not just psychiatrists or psychologists. There are licensed clinical social workers and what we call qualified health professionals, licensed clinical social workers, licensed professional professional counselors, MDS, DOS, DS, PhDs. So very broad range of folks that are providing behavioral health care.

Lee Kantor: [00:04:53] And this this also can be geared to folks that have like chronic issues, right? Because staying compliant with a protocol or a way of dealing with their issues and they’re not if they’re not compliant, then all of a sudden that’s a domino effect that can affect many things. So in order to get them on the right path, you have to kind of know where to begin and how to kind of keep them on track, right?

John Letter: [00:05:19] You’re exactly right. I was reading yesterday something from I believe it was the American College of Physicians that talked about treating diabetics. And one of the one of the protocols that you follow in treating a diabetic is to look for underlying mental illness, co-occurring things, comorbid things that are happening to that patient so that you can properly address those in the procurement of better care for the diabetes. So you’re exactly right.

Lee Kantor: [00:05:50] So how did this come about? Like, what’s your back story?

John Letter: [00:05:55] Uh, problems started with our founder who is a family practitioner, um, that dealt with some personal tragedy in his life. And, and as a practitioner wondered, um, how can I miss it? You know, I’m a doctor, I’m supposed to see these things. So he started researching how do we get the right tools in the hands of the people that are the frontline at the time, family physicians, primary care physicians, and how do we assess broad populations? And he kept finding his way into the clinical and academic research world where all of these this great thinking and these tools were designed to include or exclude someone from a depression drug study, for instance. You don’t want a person in a depression drug trial that has underlying bipolar two disorder because that the efficacy of that depression drug will not meet the FDA standards. So he found himself there and then realized through these licensing agreements, hey, you know, we can take error out. We can take bias out by building these into modern technology interfaces that do a lot of the the legwork, the algorithmic work that sits behind a lot of these complex tools. So that’s really how Proem came about.

Lee Kantor: [00:07:28] Now, um, so how does it work? Like give me an example, say that I have one of these disorders or an addiction. How does the, the software help my, the person that’s taking care of me? Number one, make sure they got they got me on the right path. Number two, keep me on that path. Like. Like how does it kind of watch my back and protect me from myself some of the times?

John Letter: [00:07:53] Yeah, that’s the what we call outcomes measures and dashboarding. So the ability to look at a, a person once they’ve been diagnosed and a treatment plan has been acted, now you’re talking about what you’re saying, like, how do I stay on the rails, if you will? We have these tools that are designed that automatically follow the patient through by assessing them on a continuous basis to ensure across multiple pieces from from managing symptoms. So if you’re treating a person for depression, there are symptoms that you’re treating, right? So we have the ability to look at Lee once a week between therapy sessions and ask him how he’s doing with those symptoms. In addition, we look at what in in the behavioral health world is a very critical thing to ensuring successful treatment. It’s therapeutic alliance. So am I getting along with my doctor and vice versa? Are we getting each other? So that’s another piece of it. So you’ve got you know, you’re managing symptoms, you’re ensuring that the patient and the clinician are aligned. And if not, what do we need to do to do that? And then ultimately we’re looking at a third piece of it that’s called functional impairment. But effectively, how are you doing in your life? So you may think that your symptoms of anxiety or depression are getting better, but if you’ve also told us that you’ve missed work for the last five days, the clinician wants to have that conversation. So it’s really a comprehensive look into how am I doing through my treatment and how quickly in real time through technology, can we make adjustment adjustments as a patient and a provider together to help you get where you need to go?

Lee Kantor: [00:09:46] Now, are these kind of interactions done using technology, or is it a human to human interaction where someone is calling or someone is emailing or there’s some kind of a human, you know, checking in? Because I would imagine with today’s technology and all of the, you know, watch devices, you have, you can glean a lot of information that maybe the person’s telling you one thing, but they’re, you know, resting heart rate is telling you something else.

John Letter: [00:10:15] You are exactly right. And, you know, if we were to have a conversation about where it’s going, that is certainly a significant part of what’s in in our near future and things that we’re investigating. One of the things that we try and make sure as it relates to what we what you’re calling passive data collection is the accuracy of it, the clinical efficacy of it, and then the patient acceptance of it. But in terms of how it’s delivered, there are multiple ways that it’s delivered. It is all delivered through technology. There are there are patient responses so a patient can self-report. Through that through the technology platform back to their clinician in real time in between visits. There are times that when you’re in a visit that a clinician may be performing this on your behalf or asking you questions, if you will. All of which is done within the platform to provide real time results. And then there are confederates that can, you know, provide these things on a clinician’s behalf. A nurse practitioner or someone else that, you know is interacting with the patient prior to. But it’s all delivered through technology. But you’re hitting on what the future is. How do we use passive technology to ensure heart rate’s a great thing that you mentioned heart rate variability. You may be saying one thing, but your heart rate variability is telling us another. So there’s a there’s a lot of really cool things to help this world that we that are certainly on our roadmap now.

Lee Kantor: [00:11:55] Are the interactions as simple as like they could receive a text that says, How are you feeling right now?

John Letter: [00:12:01] Yes, it can be as simple as that. We use primarily or are these evidence based, what are called monitors and functional impairment tools that are that are simple questionnaires that people respond, you know, treating mental illness. There is an an x ray machine or an MRI. It’s it’s very complex. So. How people respond is very important. But it’s you know, it’s how a clinician reacts to that response based on their experience with the patient and their experience in general. That’s really important. Context in treatment.

Lee Kantor: [00:12:37] And how are the patients responding to this? Is this something that they’re open to or is this just another thing they’ve got to do? And then they’re saying whatever they got to say to be done with it?

John Letter: [00:12:47] Yeah. Acceptance is, you know, I’ve been in healthcare now for about ten years. And what’s really interesting about behavioral health is, is because of a lot of the frustration that has existed. And, you know, patients that are ping ponged around when they find what’s working for them and their clinician, we find that they’re very engaged, allowing a patient to be part of their treatment, to visualize, to see the differences over time so that it’s not a black box, It’s not something that I don’t go as one psychologist said to me recently, your patients don’t just come in and lie on the couch. And we we stand there with our arms folded and take notes. There’s a lot more to it. So we have found that involving the patient in showing them this is working for you has really created great engagement with them.

Lee Kantor: [00:13:44] And then are there or what are they the safeguards to just prevent a person from just telling you what you want to hear?

John Letter: [00:13:54] Yeah, we’re we’re providing support. It’s always up to the clinician, the expert, to ultimately determine the truthfulness. Whether whether someone’s just trying to get you off. That’s why we’re looking at it in a in a multi dimensional way. You may be saying one thing here, but doing another elsewhere. So these these tools are built with those kind of.

Lee Kantor: [00:14:23] Checks and balances. Are kind of.

John Letter: [00:14:24] Those things in mind? Yeah, yeah. That’s that’s we could talk for hours about this, but, um, yeah. And I will tell you that, you know, to the extent that to the extent that, um, passive data that’s collected can be beneficial and it’s efficacious, I think there’s a huge opportunity in treating in the world of treating behavioral health issues.

Lee Kantor: [00:14:48] Well, I think it’s fascinating. Just the just kind of the category of behavioral health is fascinating to me. And then now you layer on technology to help in that area. I think there’s a lot of possibilities. What has kind of been the experience of probably a lot of folks that are in the behavioral health side of the the room, you know, embracing technology and embracing all these tools? And has that been a smooth transition to like, because you’re really a tech firm, you know, and you’re delivering this service to this space that there’s a lot of folks in there that may not be, as you know, kind of have that tech startup be early adopter mentality that a lot of tech folks have.

John Letter: [00:15:31] Yeah, I you know, I would we look at these things every day sort of who is the ideal customer. Um I would tell you there are those and you’re always going to have naysayers. There are people that you know.

Lee Kantor: [00:15:44] Um, no, it’s been done in different way for a long time and they don’t want to be the first one in the pool.

John Letter: [00:15:50] And that’s it. So, you know, if you look at the adoption curve in the, in the classic sense, those are sort of would be the laggards. Um, I will tell you that, that we find ourselves with those that are more tech savvy. Um, you know, it’s more natural to them. But what we find more broadly is people that are that providers that are really focused on having more data at their fingertips and making their practice more efficient. Because you and I both know there’s less and less time. There’s there’s tons of pressure on providers to get it right and quickly to move on. So we’ve had pretty good acceptance rates as it relates to helping them get to the right answers more quickly and efficiently. So so technology obviously does that. But I would be I would be fooling us both if I were to tell you that there aren’t laggers that exist in every domain of business, particularly when you’re dealing with technology.

Lee Kantor: [00:16:53] Now, I would think, though, in some ways this is a good time to be having a service and a product like yours because mental health is so at the fore. It seems like there’s so much more acceptance like this generation, there’s so much less shame around a lot of these issues that back in the day, maybe when we were younger, there was some shame there was that nobody was talking about a lot of these issues. But now it seems that the more and more people talk about it, more and more people are taking action and getting help.

John Letter: [00:17:25] Yeah, it is happening. And, you know, I think there’s a natural evolution for anything. I think a lot of health care is is still to an extent, stigmatized. As I’ve said to people many times, you know, people don’t stand around the water cooler if there were one and say they’re I’m aging myself and say, hey, I’m a type two diabetic, how about you? So there is this sort of there’s an opportunity within mental health that I think doesn’t exist in other places, a larger opportunity because of that, it’s become mainstream. You know, we that we have thought leaders or celebrities that are comfortably talking about their experiences, we’re fooling ourselves if we don’t think that we don’t deal with some sort of behavioral health issue or mental illness in our lives. It’s just a reality. So to the extent that we continue the conversation, um, make it acceptable to have the conversation, the more and more we do that, I believe the the less and less stigmatized mental illness and seeking help will be.

Lee Kantor: [00:18:40] Yeah, I mean, you were talking about people aren’t, you know, bragging about having diabetes. I mean some people I don’t want to say they’re bragging, but they are outwardly talking about how they’ve been in therapy and how they’ve gotten help. And, you know, they’re encouraging their peers to to go down those paths where, I mean, that’s really a new world for a lot of folks. That wasn’t the case for forever.

John Letter: [00:19:05] You know, they used to be called mental institutions or sanatoriums, like just by virtue of the history of treating mental illness, there is sort of this scourge associated with it. And I think you’re right. I think generationally, um. It’s it’s become more acceptable and to an extent maybe more fashionable is probably a poor term for it. But that’s great from our perspective. Like that’s step one. Yeah. Do something about it is step two and the most important thing.

Lee Kantor: [00:19:42] And then and I think because a lot of these younger people are looking at technology to solve a problem they have faster. So anything you have along these lines that does that, they’re in, you know, they’ll give it a shot. Yes.

John Letter: [00:19:58] You’re right. And you know, the I think the one thing that’s also important to note here is that. Although, you know, the the illnesses themselves and we say mental illness for a reason because it is it’s like a physical illness that’s the parody part of the paradigm that we’re trying to, you know, convey. Um, although it’s very complex, it’s very treatable and, you know, getting help. There’s only good that can come of it. So, you know, it’s it’s although the issue may be complex, there are ways that you can solve it provided that you’re willing to put the proverbial work in.

Lee Kantor: [00:20:44] So what do you need more of? How can we help you? Or do you need more talent? You need more technologists, You need more clients. What do you need?

John Letter: [00:20:52] You always you always need more of all the above clients. I think we appreciate that sort of getting the word out. This ability to provide thought leadership to a marketplace from our perspective, you know, to the extent that we can have conversations with your with your listeners that are dealing with these issues, hospital systems dealing with overwrought emergency departments, because people don’t have a place to turn behavioral health specialists or primary care specialists that are seeing these things on a typical basis, we can help them get the right answers. If it’s nothing more than giving a primary care physician a head start as to where to send a patient if they themselves won’t treat them. That is is sort of we hope that venues like this allow us to to open up doors to.

Lee Kantor: [00:21:55] Well, if somebody wants to learn more, have more substantive conversation with you or somebody on the team, what’s the coordinates? What’s the website.

John Letter: [00:22:02] Yeah please do go to prom. Health.com p r o m h e a l t h.com and ask to speak with us. We would love to talk to you.

Lee Kantor: [00:22:14] Well, John, thank you so much for sharing your story today. You’re doing important work and we appreciate you.

John Letter: [00:22:19] Thank you, Lee. We really appreciate you offering this this opportunity. All right.

Lee Kantor: [00:22:23] This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

About Our Sponsor

OnPay’sOnPay-Dots payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

Follow OnPay on LinkedIn, Facebook, and Twitter

Tagged With: John Letter, Proem Behavioral Health

Matthew Lis With Crestcom International

May 2, 2023 by Jacob Lapera

Columbus Business Radio
Columbus Business Radio
Matthew Lis With Crestcom International
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Matthew Lis, President at Crestcom Internationl

He has lived most of his life in Ohio. He received his BSME from OSU and MBA from Miami University.
Matt has engineering, operations and distribution experience. He enjoys helping the next generation of leaders prepare for their future.

Connect with Matt on LinkedIn.

What You’ll Learn In This Episode

  • Leadership Development training

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Columbus, Ohio. It’s time for Columbus Business Radio. Now, here’s your host.

Lee Kantor: [00:00:18] Lee Kantor here, another episode of Columbus Business Radio. And this is going to be a good one. Today on the show, we have Matt Lis with Crestcom International. Welcome, Matt.

Matt Lis: [00:00:29] Well, thank you, Lee. I appreciate you having me on today.

Lee Kantor: [00:00:32] I’m so excited to learn what you’re up to. Tell us a little bit about Crestcom, how you serving folks.

Matt Lis: [00:00:37] Crestcom is a leadership development company. We have developed a great program that’s 12 month training program that’s all live facilitated that helps develop your managers into better leaders.

Lee Kantor: [00:00:53] So what’s your backstory? Have you always been involved in kind of leadership development?

Matt Lis: [00:00:58] Well, I’ve been involved in all kinds of operations manufacturing, distribution, engineering. I had a quite a broad variety of background. So I have a lot of experience in managing and working with others. And prior to this, I was leading companies and running companies, and I actually took this training and figured it was so impactful that it would make sense for me to allow to lend my, you know, experience and background to help develop our next generation of leaders.

Lee Kantor: [00:01:33] Now, do you feel that leaders are born or are they can they be taught some of these things? Is this something that just comes naturally to certain folks, or is it something that anybody can be taught if the training is right?

Matt Lis: [00:01:46] Well, leadership is a lot like becoming a parent. You know, you aren’t, you know, trained for leadership. You are, you know, brought into it by, okay, hey, you’re going to be a you’re the best accountant. So now we’re going to make you our manager. And you have to really want to become a leader and you have to work at it and you have to apply some skills and some practice and some education to it. And that’s what our program does, because most companies are very good at, you know, developing their employees, let’s say, from day to day, functional group, right. Their job duties. But they don’t give them training to help them develop their management skills and become the leaders that we really need. And our program addresses that. And that that is, you know, we have about 12 fundamental skills that we use in our training to help you craft your leadership talents.

Lee Kantor: [00:02:41] Now, is there any kind of symptoms my organization might be having where leadership training is the solution? Like what are some of the clues that I might not be noticing or connecting the dots that I need leadership development training for my team?

Matt Lis: [00:02:56] Well, one big red flag to me is silos, because when you have silos, that means your team isn’t working together and they aren’t on the same page. So they might not know your strategic direction as a whole. So that that is a big lack of communication. You know, you don’t have productive teams. You might need to look at your generations, you know, the different generations you have at your work. You know, if you have problems with your groups not really knowing what direction they’re working on or what they should be working on, that’s a big sign that the leadership needs some support and some, you know, training to help them develop that.

Lee Kantor: [00:03:38] Now, when you were earlier in your career, did you have a coach or did you have any type of mentor that helped kind of guide you or lead you?

Matt Lis: [00:03:48] Well, when I was younger, I had quite a few different managers that I’ve worked with, but I went back and got my MBA and that’s a very theoretical training program you go through. So if you like to write papers, the MBA is perfect, but if you really want to be a, let’s say on the ground, learning and developing yourself, a leadership program like this is is much more, you know, tailored to the person that really wants to craft their skills because this is hands on. We do case studies, we do exercises. We do a lot of group discussions and we learn from our video faculty. So it’s a really well-rounded program that, you know, allows you to move forward.

Lee Kantor: [00:04:40] So can you walk us through what it would be like? Say, I raised my hand and I say, Matt, this is perfect. I would love to do this. So what kind of does it feel like for me now that once I’ve agreed to do this, what does that kind of the onboarding and the launching of a program look like?

Matt Lis: [00:04:56] Sure. Well, the first thing I’m going to do with you is I’m going to pump the. Breaks a minute and say, hey, before you actually sign on the dotted line, let’s do our test drive because you’re going to be investing a lot of time and money in it. And we offer a free 2.5 hour test drive. We call our Leadership Skills workshop, and that allows me to come to your facility. You bring in your management staff. We go through a 2.5 hour program that simulates on one of our training sessions and that allows you to test drive a lot of things. It allows you to test drive the program, and the material allows you to test drive myself as your facilitator, because if we don’t have a good connection, your staff will not have good, you know, results and out of the training. And then you also get to see if your staff is engaged and what kind of returns you can expect from the training program. And if all that looks good, then let’s move forward, because I wouldn’t want you to buy a car just with a brochure. Right? You want to go test drive it and see how you like it. And it’s same with leadership development. You should really understand the material, the facilitator and your team’s engagement, and then we can get you signed up. And it’s a 12 month program. You get two classes per month and each class is two hours. And we broke it up that way. So it allows you to really stay engaged and not get overwhelmed. So you get 48 hours of training. And as well as each month we do a one hour coaching session to help you get your participants engaged, where they actually create their own personal action plans to put our training to use. Because if you don’t change your behavior, i.e. use the training, you’re just wasting your money because it’s really entertainment at that point. So we’re very different from that standpoint that we require our our participants to hold themselves accountable, to use our training.

Lee Kantor: [00:07:07] Well, you bring up a good point. A lot of folks maybe have training fatigue that they’ve gone through a lot of these classes or they’ve taken these one off things. A consultant comes in and sells them something and, you know, they got a manual and it’s just sitting on a desk, you know, in a in a closet somewhere. And it’s never kind of cracked open. What let’s talk about that accountability part of it, because it sounds like a really important point of differentiation. How do you kind of help your clients help themselves by holding them accountable?

Matt Lis: [00:07:41] Well, at at and at the end and that during our module trainings, we point out some potential areas that could be action items because in each session we have about 4 or 5 different points that we’re kind of learning and training the students on. And during the the final, you know, end of the conclusion, we talk about getting prep for your personal action plans. And what we do is we have a online learning portal where they can go in and then they can identify the most important or most impactful subject to the training session they did and write that down and then they can decide how they want to use it. Now, that’s a big point because if we were to say, Here’s your homework, go do this and put this into place at your work, they don’t own it, right? So we allow them to make their own project, you know, what do they want to do? It might be as simple as having a meeting with someone and using the skills we learned and apply that in the meeting. Sometimes it’s working with their teams, with it to save some money and be more effective or gain productivity. But we let them make the pick because then they own it and then they have, you know, the responsibility to actually put it in place and close their own action items and submit for success and when they submit their.

Matt Lis: [00:09:09] Their findings are there. The final project of it, they gets wrapped up into our learning portal and their managers get to approve the results. So, for instance, if someone said they made a change and it’s saving them $8,000 on that change, the manager can look at that and, you know, have a question and say, let’s talk about this. And maybe they agree it’s a $4,000 improvement, right? Then the manager can approve it and then it gets like locked into the the year end results and we can give them a great spreadsheet that shows all the areas that their people have improved in and the changes that have been made and the results. So it’s a very impactful report for the CEOs of the managers to know they are getting something back for their money that they’re spending. We know our typical customers get a return on investment 6 to $8 for every dollar they invest in our program. So they get a great return on investment.

Lee Kantor: [00:10:17] Now, is your typical client just one of these mega enterprise level organizations or is this some some of the training can benefit a small to mid sized company as well?

Matt Lis: [00:10:28] Yeah, that’s a great question, Lee, because yes, have we worked with the big mega companies? Yes, we’ve worked with Coca Cola and Sony and Toyota and companies like that. But that’s a very small portion of our client list. Our our true clients are that small to mid sized company, you know, from 20 people to 250. That’s the majority, probably 90% of all of our business because we know they don’t have the resources to create a leadership program, nor do they have the ability to, you know, spend a lot of time trying to find one that would be a fit for them. So we we specifically target that market because we know they need the most support. And the best part about it is the small to mid size managers. They’re used to doing a lot of different things, so they’re very receptive to the training and they get a lot out of it, more so than if you’re pigeonholed in a very large company and you don’t see the big picture of your organization.

Lee Kantor: [00:11:34] Now, do you have a niche that you serve that’s a sweet spot for you based on your previous experience experience, or is this something that’s kind of industry agnostic?

Matt Lis: [00:11:44] Well, it’s it’s very much for anyone that either leads, manages or supervises people. We aren’t tied to any specific industry because like I said before, we don’t get into your specific trainings, right? We are teaching leadership skills and it translates to any industry, not only industry, but it translates into your personal life. And a lot of these leadership skills, boy, when you become a parent, they can be very beneficial, especially when you get into negotiations with your little ones because you know, you don’t realize it. But leadership is not just a 9 to 5 job. Leadership is what you do your whole life and 24 over seven.

Lee Kantor: [00:12:36] Now, if somebody wants to learn more about your practice, is it is there a website? Is there a place they can go? Can they hire you as a speaker? Maybe as just a way to kind of get to know you a little bit first? Or is it something they have to commit to a, you know, an engagement before you come in?

Matt Lis: [00:12:56] No, certainly I’m open to speaking to groups because it’s a great way to help people understand the benefits of leadership development. We have a great website at ww.com.com and you can also reach me by email at matlis at cruise.com dot com. So it’s M82 dot Ellis at cruise.com dot com. That’s crs2. Com.

Lee Kantor: [00:13:29] Well, Matt, thank you so much for sharing your story today. You’re doing such important work and we appreciate you greatly.

Matt Lis: [00:13:36] I really enjoyed this and I’m looking forward to, you know, hearing back from some of your listeners and seeing how we can help them and make their lives and their employees lives much more beneficial.

Lee Kantor: [00:13:49] Amen to that. Well, thank you again. This is Lee Kantor. We’ll see you all next time on Columbus Business Radio.

Tagged With: Crestcom International, Matt Lis

Nicole Garner Scott With Northwestern Mutual

April 28, 2023 by Jacob Lapera

Atlanta Business Radio
Atlanta Business Radio
Nicole Garner Scott With Northwestern Mutual
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Dr. Nicole Garner Scott is a Financial Representative with Northwestern Mutual. She takes a unique approach in her practice by helping people achieve financial security through holistic planning.

She is also a sought after Money Coach, Certified Financial Educator, speaker, author and business woman.

Nicole received her undergraduate degree from Georgia State University, her MBA in Digital Entrepreneurship and awarded an honorary doctorate recognized for her work in business.

Connect with Nicole on LinkedIn and follow her on Facebook.

What You’ll Learn In This Episode

  • Emergency fund
  • Strategies to bulk up your emergency funds
  • Smart financial moves to help maximize tax refunds
  • Smart ways to use your tax refund

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by on pay. Atlanta’s New standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:25] Lee Kantor here another episode of Atlanta Business Radio, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Onpay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have Nicole Garner Scott with Northwestern Mutual. Welcome.

Nicole Garner Scott: [00:00:44] Hi, how are you?

Lee Kantor: [00:00:45] I am doing well. I am so excited to learn what you’re up to. For the people who aren’t familiar, can you share a little bit about Northwestern Mutual, how you serving folks?

Nicole Garner Scott: [00:00:53] Yes, I sure can. Well, thank you so much, Lee, for having me on. Very excited to talk with you today. Just a little bit about Northwestern Mutual. We have an office right here in Atlanta, Georgia. We’re in the Buckhead area. But the company itself is national, has been around for over 100 years. And really, you can think of Northwestern when you’re wanting to put your financial plan together from an integrative perspective. So I would say Northwestern really specializes in helping you retain your wealth grow and sustain your wealth. And that’s really our key principles of how we work with our clientele.

Lee Kantor: [00:01:30] So what is typically the point of origination? Like, where does a person like is a person typically going through something? Does an event occur where they’re like, You know what, I better get in contact with the Northwestern Mutual folks because I have this challenge? Or is this something that just kind of organically happens over time?

Nicole Garner Scott: [00:01:51] I would say it’s a multitude. Definitely different areas bring people into the fold. So one that could be if there’s something that’s happened in your life that’s alerting you to wanting to have things more together. So let’s say that you have lost a loved one or you’re taking care of aging parents or things of that nature, and you’re really realizing that you need to have the proper protections in place so that your own children don’t go through that or that you’re able to mitigate what’s transpiring. That that’s usually a reason people reach out. Another is when there’s economic times such as this, having, you know, the reliance of a true professional team to help navigate you through these areas becomes very important. And then some people, just overall, they have very intent goals where they’re wanting to go and where they want to end up and second half of life and just don’t know how to get there. And even though there’s a lot of information disseminating, you know, you can Google anything at this point or YouTube university, but how to make it all make sense and make it applicable to their life starts to become confusing. And so that’s when a lot of individuals lean on a financial professional really help guide them through that area. Yeah.

Lee Kantor: [00:03:08] Can you talk a little bit more about that? Because I think that’s really important for the listener to understand just because there’s a lot of information available to you, knowing what’s relevant to you at what time usually requires some sort of professional advisor. It’s it’s very difficult to really get customized information for your particular information just based on, you know, your able ability to Google search because that isn’t your day job. You’re not spending all your time thinking about this stuff. You have your own day job and these professionals, this is what they’re doing 24 over seven.

Nicole Garner Scott: [00:03:49] Mhm. Mhm. Definitely. I think when it comes to financial planning there’s a few different key factors you have to take into regard. First and foremost is everyone has a different starting point. And so when it comes to building out a financial plan and let’s say that you here’s something that’s trending in the news or you read about an investment opportunity or you look up, this is how you should be doing things or this is what you should be focusing your financial energy on. That ranges from person to person because a lot depends on where you starting, what is that, what variables are in place and where is that foundational piece that plays a large role in what’s transpiring. So definitely that then second, I would say goals are different, right? And so even though yourself and maybe your best friend Lee, maybe you’re very similar places in life, but you might want to retire, you know, right here in Georgia. And your best friend is deciding that they want a vacation home and they want to be able to travel the world. And, you know, just a few other things. And so that that final goal looks very different on your cost of living in the future and that person’s cost of living in the future. So those goals play a large role in that customization need as well.

Lee Kantor: [00:05:14] Yeah. And I think that as part of a good financial plan for anybody, some of the work that has to be done isn’t kind of the sexy stuff. If that gets written about in financial newspapers or blogs, you know, things like an emergency fund, you know, people don’t talk about kind of some of the blocking and tackling that people need in order to be able to weather a storm or to be able to handle that kind of unexpected emergency.

Nicole Garner Scott: [00:05:44] Definitely, if it depending on the age of who’s listening. But if you remember back in I believe it was 2015, there was a lot of data that was put out just in regards to a large percentage of Americans taking out hardship withdrawals from their 401. Ks. Or, you know, you could turn on the news at any given time now and see just through the last few years there’s been so much going on. How many individuals just were basically living check to check and weren’t even really aware of it. You know, they might be doing very well in life, but when it comes to the magnitude of their expenses and what was automated coming out of their accounts, etcetera, that money dwindled down very quick. If they were in between jobs or, you know, dealing with with cutbacks with their companies and those different things. And so that emergency fund, even though it sounds so beginner and so basic, it is really one of the key foundational tools that keep people in a space where you can take care of the now you in the future, you at the same time.

Lee Kantor: [00:06:57] Now, when you’re dealing with a client, can you talk about what those initial conversations look like? Because, you know, thinking about future you for some people seems daunting that it seems like, well, I’ll get to future me when future me becomes present. Me But it’s important. It’s important to really think ahead because things do happen. A pandemic did happen. And, you know, a car breaks down unexpectedly. And to have something like an emergency fund as one of your kind of buckets you’re putting money in, it’s going to help present you at some point in time. It’s just a matter of when.

Nicole Garner Scott: [00:07:39] Very, very, very true. I think that in regards to those initial conversations, really starting with getting a good handle on cash flow even, you know, for those who are doing very well and who are able to keep a lot of that cash flow in the positive, what happens is you’re not really aware of what your fixed expenses are or what’s discretionary and what it really costs to keep moving you along in the way that you feel comfortable with moving along. And so that becomes very integrated into understanding just where you are and where that emergency fund needs to be. Second off, we really take a deep dive into just what your overall goals are. And so understanding those goals become very prioritized. Prioritize in that conversation. Sometimes people think that when it comes to your financial planning, it has to be a either either or. But usually it’s an and like you can start to make sure you’re saving for your emergency fund, but also retirement at the same time and really just starting to put the right percentages of what your surplus is into those different areas. So it becomes very integrated into really understanding what is it that matters to you and then allowing your priorities to show up through how you’re handling the tool of money.

Lee Kantor: [00:09:12] And then also, isn’t it important, especially for young people to just get in the habit of putting aside money in these various places, even if it’s not a lot of money? It’s just the discipline of having a system and a process that you’re automatically kind of putting money in a variety of buckets that are going to help you down the road is a good practice to have.

Nicole Garner Scott: [00:09:39] It is. And you know, many individuals, through the use of technology and apps and you know, what’s what’s available to us now, they kind of hide money from us from themselves. So previous generations, you know, parents, grandparents, etcetera, they will hide money in the physical manner. But now, because everything is so digitized and we live in such a digital world, you’re not really connecting how much you’re spending throughout the course of the day, right? So even if you are on Amazon and you went on Amazon to get one thing and next thing you have a full cart and there’s boxes coming every other day, there’s no physical connection on how much money is going out and coming in. And a lot of people are actually surprised by that. And so that’s when I say it’s a good opportunity to establish a new a new base level for yourself, a new zero. And so every time you get a little bit more in your bucket of of what you’re building and saving for yourself, then you just keep understanding what that new zero is like. You cannot go below the point of $500 and 5000, then 50,000, whatever that might be for you. But establishing that new zero, keeping that that liquidity, that liquid cash away from how it could easily be spent in a multitude of ways. So putting that in a different sub account, using a high yield savings account, which is excellent right now during these times with what you’re getting for return on that, being able to place that in just a different bucket that’s not co-mingled with what you’re spending on day in and day out.

Lee Kantor: [00:11:27] Now, sometimes in life you get a windfall and sometimes these windfalls are, you know, for a lot of people nowadays, it’s tied to maybe they got a tax refund that they didn’t anticipate and all of a sudden, wow, here comes some money. Are there any do you have any advice or recommendations for somebody who all of a sudden, you know, gets a windfall like a tax refund?

Nicole Garner Scott: [00:11:50] I do. Yeah, definitely. I feel like that’s a great time to already have some professionals surrounding you that can start to help you navigate through that. Um, and more people receive windfalls than not. So really establishing those processes, systems and people prior to is is excellent. But if that did not occur, then really understanding that with that windfall there’s certain key areas and key buckets in your life that you always want to keep top of mind. One area being retirement. Um, usually when I speak with individuals and ask, have you, have you figured out what’s that number for you to live comfortable and retirement. Most people have not sat down and really calculated that out. Um, if you take the data based on years ago, the average individual will live to 65, 66, 67 years old. But now at this point, given the advancement in health care and everything that has just come full circle, individuals are living to 90, 95, 98 is very common to see people live that long. And what we have not thought about the most is who’s paying for us to live that long. And so when you’re getting some of these windfalls, contributing to that future version of you starts to become very imperative to our company did a study, I believe, in 2022 just in regards to how much people will need to retire. And I believe that number was about 1.25 million is what most individuals would need to to be in a comfortable space. But as you can see through the news and when you’re cutting everything on that, the retirement savings rate continues to keep dropping.

Nicole Garner Scott: [00:13:45] So we’re going to run into that issue of individuals outliving their money. And Lee, you made such a great point earlier when you said that people don’t tend to think about their future you because they’re just so focused on the present you. But the one thing you can do is is think about future you is going to have the same standards of life that present you have now. And the only way, the only person that future you can blame is current you if you’re not tapped into thinking about that. So definitely when you get those windfalls, being able to really think about strategic retirement contributions becomes very important. And then I would definitely say if debt is a part of what you’re what you’re wanting to eradicate, being able to get that out the way so you can really repurpose your dollars towards your goals. Um, many people have the burden of debt on them for years and years at a time, and it, it affects so many areas of you being able to future plan enjoy things as they’re coming in place those dollars in ways that your dollars will work better for you. And so those windfalls are excellent opportunities to clear out debt plan for future retirement. You beef up your emergency fund. So that’s all in place and then you pretty much insulate yourself from a lot of the uncontrollables that can happen.

Lee Kantor: [00:15:14] And then most importantly, you take advantage of one of the most powerful forces in the universe, which is compounding. And I don’t think enough people, especially young people, understand how powerful compounding is. And that’s why I think it’s so important to start investing any amount of money just in a systematic way with the advice of a professional kind of guiding you just so you get in the habit and you automate some of these tools that exist nowadays, just like your Netflix bill is getting paid automatically every month, you can pay yourself automatically every month and put it and put compounding to work for yourself if you’re if you’re planning correctly.

Nicole Garner Scott: [00:15:57] Mhm. Mhm.

Nicole Garner Scott: [00:15:59] Very true. Very true. Lee And, and also too in regards to um, when we’re thinking of having our money work for us and just some of that future forecasting when you’re doing it now, your earlier years in life, it’s small commitments that you make to a larger goal when you’re waiting until your later years, then you’re having to play catch up and those numbers become a lot larger and things become a lot more intense. And so if you have the blessing of getting those windfalls and if you have the blessing of getting bonuses and additional opportunities, inheritances, etcetera, thinking about how you can make those dollars continue to work for you and not dry out. Becomes a way that you’re really setting yourself up for for how you want to live in the future.

Lee Kantor: [00:16:57] Well, if somebody wants to learn more about what you have to offer or get on your calendar or have a conversation with somebody on your team, what is the best way to do that?

Nicole Garner Scott: [00:17:07] Sure. Sure. So you can go to northwestern.com. Also, if you’re interested in me directly, it would be northwestern.com backslash. Nicole Garner. Garner Just to find out more information in regards to really sitting down with a professional and starting to really organize all of this and having someone guide you through the things that you don’t know that’s coming your way. Distributions, taxation, inflation, everything that we’re hearing so much about. How does that really impact you outside of just what you can see right now? And so our team is ready to sit down and help you with that.

Lee Kantor: [00:17:50] Yeah, there are so many variables. It’s very difficult for a lay person to do this by themselves. I think especially in an area this important, you need the help of a professional and it’s definitely worth having a conversation with Nicole or somebody on her team to just learn more about the possibilities and maybe some of the things you’re not thinking about.

Nicole Garner Scott: [00:18:11] Excellent. Well, thank you, Lee.

Lee Kantor: [00:18:13] Well, thank you, Nicole. You’re doing important work, and we appreciate you. It’s such a pleasure. All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

About Our Sponsor

OnPay’sOnPay-Dots payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

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Tagged With: Nicole Garner Scott, Northwestern Mutual

Stuart S. Rohatiner With Gerson Preston

April 28, 2023 by Jacob Lapera

South Florida Business Radio
South Florida Business Radio
Stuart S. Rohatiner With Gerson Preston
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Stuart S. Rohatiner brings more than 25 years of experience and achievement to Gerson Preston. Mr. Rohatiner has extensive working relationships with the firm’s various international and domestic clients.

He is highly proficient in using tax research software programs to solve complex tax issues for the firm’s clients. Mr. Rohatiner advises international and domestic corporations, business owners and investors on tax-efficient structures and transactions to save or lower taxes on international joint ventures, acquisitions, sale of businesses and recapitalizations.

Recently, Mr. Rohatiner has been involved in helping a significant amount of US taxpayers come into tax compliance in the US under the Internal Revenue Services’ offshore voluntary disclosure programs. He works closely with the top attorneys in town.

Mr. Rohatiner has clients in Europe, Canada, the Far East, Latin America and Central America. In addition, Mr. Rohatiner manages staff accountants and assists them in career development. He has meticulous attention to detail, client service and has proven capabilities for uncovering accounting fraud; which he has done for previous clients.

Mr. Rohatiner is also an attorney and joined the firm in 1998 after graduating with honors from the University of Miami School of Law, where he specialized in taxation. He was awarded the book award in International Finance Law. Mr. Rohatiner started his career with a top four accounting firm in NYC and worked with a powerhouse investment bank after graduating from Boston University, School of Management, with honors. Boston University is considered one of the premier schools in the country for international studies.

He has been a valuable speaker on tax issues, he was a volunteer teacher at Miami Edison Senior High, an appointee to political office in North Bay Village and a board member of The Locust Project, Miami, Florida, a not for profit, set up to showcase the work of young and upcoming artists. He has been quoted in national financial publications and all over the US by the Associated Press.

Mr. Rohatiner implemented Miami Job Summer Connect/Overtown Youth Center Summer Internship Program at the firm providing Miami youth from the inner city with opportunity to obtain work experience and accounting skills. Program is in its third year.

He was recently appointed to the Overtown Youth Center Board, Financial Oversight Committee – Capital Improvement Campaign New Market Tax Credits.

Mr. Rohatiner and his wife, Judith, have two kids, Layla and Zoe, and reside in North Bay Village. He is an active member of Temple Beth Shalom on Miami Beach and a long-time Miami Heat season ticket holder.

Follow Gerson Preston on LinkedIn.

What You’ll Learn In This Episode

  • The important of teaching financial literacy to students
  • How to teach financial literacy
  • What students want to learn

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:01] Broadcasting live from the Business RadioX Studios in South Florida. It’s time for South Florida Business Radio.

[00:00:08] Now, here’s your host.

Lee Kantor: [00:00:14] Lee Kantor here another episode of South Florida Business Radio, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Diaz Trade Law, your customs expert today on South Florida Business Radio, we have Stuart Rohatiner, and he is with Gerson, Preston Klein, Lipps, Eisenberg and Gelber, accounting firm. Welcome.

Stuart Rohatiner: [00:00:38] Thank you for having me today, Lee.

Lee Kantor: [00:00:39] Well, before we get too far into things, tell us about your firm. How are you serving folks?

Stuart Rohatiner: [00:00:44] So the name of our firm is Gersten, Preston Klein, Lipps, Eisenberg, Gelber, PR, And we’re really a very strong regional South Florida firm. We cover the whole state of Florida, and now we do a lot of international and also throughout the states. But the firm was started by Gary Gerson back in the late 50 seconds, and it’s a very entrepreneurial type firm with a lot of people who have a broad based experience from, you know, the big eight to the big four to other industries. And the goal is really be a problem solver. We do a lot of compliance, but we also do a lot of tax problems and solving. And it’s to be sort of with an entrepreneurial spirit act and understand our customers and give them great service.

Lee Kantor: [00:01:31] Now, do you have a niche that you serve?

Stuart Rohatiner: [00:01:33] I work in the real estate, high net worth sports and entertainment, athletes and international.

Lee Kantor: [00:01:41] So that’s what you do. But as a firm, is it pretty industry agnostic or do you kind of have some niches?

Stuart Rohatiner: [00:01:48] You know, we do some stuff in the aircraft industry for a lot of entrepreneurs a ton, a lot of real estate, and the firm is starting to expand into all the new stuff digital assets, crypto nfts, which you know, is a hot area, things along those lines. But basically we try to help entrepreneurs with I’d say the bread and butter of the firm is sort of high net worth individuals. Somebody has a business, they own some real estate, maybe they have a few trusts, and we try to, you know, make sure they’re in full compliance and answer their questions and help them. The other thing is the firm’s grown dramatically, which I think sort of mimics South Florida with the huge influx of international individuals the last 15, 20 years. So almost it’s like that eclipses almost everything in the sense that in some deal that we have or client, there’s an international partner, international owner. And now with the great influx of people from the Northeast, New York and even the West California, Illinois. So we’re doing a lot of state stuff. So it’s really an exciting time to be a CPA in South Florida.

Lee Kantor: [00:02:57] Now, are you finding that young people are approaching entrepreneur entrepreneurism or being an entrepreneur as a career path more today than they had been in the past?

Stuart Rohatiner: [00:03:09] Yeah, I think so. And I think that’s for a few reasons. I think some of the kids, though I, as I mentioned, are we’ve discussed I teach high school financial literacy in the high schools, and I think it’s a combination of a few things in the sense that if they’re old enough or they went through with their parents, you had the all the foreclosures in the 80s and in the late in the early 2000. Right. So I think a lot of kids maybe feel a little burnt or upset of what their parents went through. And then fast forward, you have COVID, which sort of provided where certain resources are if you were in the right place or had the money, you were okay. But if you didn’t have a skill set to be entrepreneurial or, you know, to use the Internet or all that, all that stuff, again, you were if you were on the wrong side of the sort of the dividing line, that wasn’t good. So I think, um, and then you’re at and then everybody sees all the great success in the Internet companies. And so I think a lot of young individuals, they want to have what they feel or perceive is to have more control of their life. And the reality is, with technology today, you could really start a business from anywhere and create a product. You just get followers or get enough leads and on LinkedIn or on Twitter or any of the other stuff, and you could start a business. So that’s interesting.

Lee Kantor: [00:04:34] Now, with that kind of desire aspiration to be an entrepreneur or business owner, are they coming to the table with kind of the foundational financial literacy skills that they need at a young age?

Stuart Rohatiner: [00:04:47] So that’s a great question. And he from my end, really. I teach financial literacy in the high schools and we can go into that. Just a little background. Bunch of years ago, you know, ten, eight, ten years ago, I asked my daughter, what do you think I should teach? They want me to go help in some of the high schools. And she said, you should teach about financial literacy. That’s what kids want to know. They want to know about taxes, how to start a business. So as opposed to I could speak to anything. I took her advice and it’s just been a great success. And I, um, I find what happens is the kids are just really interested. You know, we do these classes and for the better part of an hour and a half, two hours, they’re just plugged in and bring some guests we could talk about. But that’s really an area they’re interested in. So we try to gear it up towards entrepreneurship, you know, and go what it takes to raise capital or how to start a small business plan, how to read financial statements, how much money you might need. So we sort of cover all those things. So when Yeah, yeah.

Lee Kantor: [00:05:48] When you’re teaching a young person about kind of the math of business, how do you kind of balance the necessity to teach them kind of these foundational elements, but without kind of crushing the dream to make it seem impossible? Because, you know, a lot of times the math doesn’t look that great. You know, a lot of times the startup has math that, you know, they’re assuming a best case scenario. They’re not assuming kind of a median case scenario or a worst case scenario.

Stuart Rohatiner: [00:06:22] Right. That’s interesting. That’s a great question. Um, so the teacher I work with at Alonzo and Tracy Mourning, Senior High School, he sort of he, you know, he takes the approach. It’s okay to, um, give some of the students some of the hard facts or throw some cold water on them. So I think, you know, before we even get to say the entrepreneurship or reading a financial statement, we really try to get into budgeting and give students an idea after they leave high school, you know, what their costs would be potentially and going to college or going out on their own. And, you know, what I try to do is make it into a few things just to bring in. So when we do these classes, I’ll try to bring in an athlete or a few other professionals that, you know, have specific industry experience and that usually gets the students attention. And then we try to make it interactive so they’re plugged in and can discuss some of that. But um, you know, so we start with the idea that you have to come up with a budget or have some sense of what reality is post-high school, and we’ll get the kids to say, How much do you think the rent is or how much is it to rent a car, to have a car and car insurance? And then hopefully, you know, like you said, the tough thing is you have to have a good job and then pay your expenses and you have to make room for taxes. But we try to get them in the position that if they’re aware of these things, maybe in 3 or 5 years between some savings and maybe some family loans or whatever that is, that they can get going and get started or home ownership. But, you know, so we try to give them some hard reality at first. But you raise a great point that it’s never a always rosy and it’s a tough road, but not not only you have to have a good idea, but you have to execute.

Lee Kantor: [00:08:10] Now, I remember when I was younger, I had the opportunity to learn from somebody who was teaching. Similarly that, as you were describing, were they they kind of listed out, okay, if you want to live in, you know, where do you where do you want to live? And you could pick whatever city you wanted. And then they’re like, okay, go. And then at that time, it was newspapers go to the newspapers and start, you know, figuring out what things cost. You know, make some calls, find out what the, you know, how much is the average electric bill? How much is the average rent? How much is the average, you know, insurance. And you do that and all of a sudden you realize, you know, this is a bigger number than than I realized because, you know, there are kids and and most of their expenses are paid for.

Stuart Rohatiner: [00:08:57] Correct? You’re exactly right. I mean, right. That’s it’s something that you just have to you know, we’re just trying to lay out the facts or get them prepped. But you’re exactly right. But, you know, I try to preface it with some encouragement. If you come up with a plan and start to put some money away. And so. Right. The goal is you need to get a pretty decent job. So you need skill, a skill set to get that. But, you know, these are the hard facts. And if you could just come up with a savings plan, which is really hard, like you said, that maybe and you build some momentum and on some levels, you know, some ideas, you could almost don’t need as much money because of the Internet and how things are. But I don’t want it’s a it’s not an easy task, like you said, but at least from our perspective, um, we what you’re trying to do on the educational side is at least expose students or kids to, you know, these concepts or the, or balance sheet or the cost of living and try to be enthusiastic about it and say that there’s always a way to sort of overcome or solve a problem or, you know, maybe two things. I would just backtrack. Um, the Florida legislature last year finally passed a piece where every high school kid in the state of Florida has to graduate with at least taken this class or a financial literacy class. So that’s really good. And, you know, so and then I also try to tell them to go speak to mentors or people that have gone to or have overcome and started their own business. But I think you got to start with the facts and reality Now.

Lee Kantor: [00:10:39] Do you spend time on kind of the power of compounding? I think that that’s an area that young people especially don’t really understand. And they and they’re the ones who can benefit the most, even if they can get into a habit of saving a little bit on an automatic kind of way if they have the right systems in place to put aside even, you know, just a few dollars just to get them in the habit of, you know, kind of the savers mentality.

Stuart Rohatiner: [00:11:08] It’s a it’s a great idea and great point. And yeah, that’s what we try to do. We do have somebody, you know, in the banking world will come in and show the power of compounding even on the debt side when you owe debt and the interest on that and the interest in interest or credit cards. But on the other side, like you said, we just really try to say, you know what, put 5% away, put 7% away, whatever it is, 3% just do it, create that habit. The interesting thing is, I think once you get used to that, then you figure out a way to make more money. And so a lot of stuff also with financial literacy is almost behavioral science, right? We could have the greatest ideas, but if we don’t act and so like, as you said, just to start small and do something is better than doing nothing.

Lee Kantor: [00:11:53] Well well, I would think that young people would at least intellectually understand the idea of, look, I pay a monthly cell phone bill or somebody does, or we have a monthly Netflix bill or somebody in the family does. And if we can take use that power of automation and use it for for our good and our, you know, to help our future us down the road. That effort, especially in the teenage years, is going to pay tremendous dividends down the road, even if they’re saving just a few dollars a month, if they’re getting the habit of, okay, I’m going to save just a few dollars and I’ll just incrementally as I make more, I’ll throw more into that bucket. I mean, that that’s where kind of you have an opportunity to create generational wealth, you know, pretty much no matter what path you decide from a career standpoint, if you do this correctly.

Stuart Rohatiner: [00:12:47] I think you’re spot on. That’s a great point. I agree 100%.

Lee Kantor: [00:12:52] So now, ah, when you’re kind of open their the kids eyes to this stuff, is this something that they’re kind of hungry for or is it something that they get kind of glazed eyes over, you know, like another, Oh, great. Somebody else is just trying to tell me, you know, what to do.

Stuart Rohatiner: [00:13:11] It’s a good question. You know, the. Teacher that we work with at Alonzo and Tracy Mourning Senior High School, is very into having guest speakers. So I think, you know, sometimes we’ll bring in an athlete, ex athlete or current athlete, maybe somebody who manages money on different areas. We brought in a WNBA sports agent and I think that gets their attention and I think they’re really hungry for it because, you know, to them and I think for all of us, having the ability to control our finances is empowerment, right? We want to we feel like, you know, one, we have freedom and we can make our own choices. We don’t have to rely on anybody else. And, you know, there’s a million situations as an adult as you get older. I also try to explain sometimes early in life you struggle or, you know, you’re not making a lot. So the better your finances are, the easier it is to withstand tough times or maybe avoid a divorce or the stress situations when you’re a young person starting out. So I think they’re really hungry for it because it represents freedom, the ability almost like back maybe when I was growing up having a car. So, um, and they’re very much interested in all the new stuff, the crypto, the NFT. I mean, they’re just of an age where I think they’re sort of sieves and just want to know as much as possible.

Lee Kantor: [00:14:36] Right? And I mean, that’s kind of a double edged sword because there’s a lot of snake oil being tossed around when it comes to those kind of subjects. And it’s hard to know who you can trust and who’s, you know, kind of watching your back 100%.

Stuart Rohatiner: [00:14:50] You’re exactly right. And sometimes, you know, when we teach, we try to we’ll make it interactive, you know, as an example, maybe, um, we’ll split the class into three, and one third of the class will represent a blue chip or an older type stock, and middle of the class represent them, middle of the road stock and then a startup. And you know, we try to just go through some of those that, you know, the pros and cons or what each one of those stocks might represent or if we do budgets, I let them do the budget, you know, and see how they do against the mean. And actually in a next week or a few weeks, we’re going to do one where we’re going to use Chatgpt and see how it does against the professionals and maybe feed in like 10 or 15 questions that are most on the mind of high school students and see what the the AI says versus the professionals.

Lee Kantor: [00:15:48] Now, are you finding even at the high school age that there are a handful of kids that are kind of experimenting, that are doing, you know, some sort of Amazon arbitrage or they have some, you know, running Google ads or or Facebook ads that are trying to do some digital create some digital wealth.

Stuart Rohatiner: [00:16:10] You know, I would say definitely maybe 5 or 10, ten, 15%. What’s interesting is, you know, as you know, we’re blessed to live in Miami, which is a city of a lot of immigrants or immigrant kids. And there’s a lot of really highly intelligent students in these high schools that maybe didn’t grow up in the United States. And, you know, they to them from where they’re coming from, the United States represents, you know, so much opportunity. And so there’s a few of them that are on that, you know, the top side of that same curve where they want to start their own business or they’re doing things or maybe, you know, they have a dad or a mom or a family friend who is willing to teach them and help them. But I agree there there are people that are running their own businesses. Yes.

Lee Kantor: [00:16:56] Now, are is there less kids that are, you know, mowing lawns and babysitting and doing kind of the things maybe we did as kids and are trying to leverage crypto and doing the more aggressive forward thinking things?

Stuart Rohatiner: [00:17:14] You know, I think so, yeah. The right everybody’s really plugged into the technology today and there’s not as much of like you said, the lawn business or stuff like that.

Lee Kantor: [00:17:29] Yeah, it’s crazy how in just the generation that I mean the change is dramatic and then you layer in all this AI and chatgpt, it’s you couldn’t even predict what’s going to happen in the next ten years.

Stuart Rohatiner: [00:17:42] Exactly. Um, somebody posted somewhere. There was an article that the teachers protested back in the 1980s or 90s that they didn’t want the students using their calculator in class. Right. And you know, so it’s hard, but. But you’re right. Who knows where where all this goes. And it’s I try, you know, from the side of from just a teaching standpoint, it’s not necessarily I’m going to tell you how it is or what you have to do. It’s really about I’m going to expose you and be enthusiastic about it, try to encourage you to get these skills right. Like in anything in life, you still have to spend the time whether you’re going to perfect study in stocks or opening a business, it’s still really on the individual. But all I’m hoping to do is to get them a little bit more excited and feel good about learning this stuff. That’ll give them some freedom and plus, you know, at the cost of college and everything else going on, you know, these are important tools that they know what they’re getting into. Or I remember when I was going there just to sign these loan papers, no problem. And I don’t think anybody takes the time to figure out what the potential cost. And, you know, there’s a whole thing going on now about should they be forgiven. And so it’s an interesting time. But even with all the good and bad, there’s always great opportunities in the US.

Lee Kantor: [00:19:02] Well, I think it’s great that Florida is kind of leaning into this financial literacy as a kind of mandatory. And I never understood why they just weren’t incorporating that into basic mathematics. I mean, all the components of financial literacy can easily be woven into just your basic math that you’re trying to teach kids.

Stuart Rohatiner: [00:19:23] I agree. I mean, I’m not into all the politics or anything, but maybe it was just a combination of a shortage of teachers or I think internally the teachers maybe felt like it was just another thing that they had to teach. So, um, maybe sometimes that’s why some of the teachers in the schools, like went outside professionals, you know, come in and are willing to help. And then you also, you know, the big thing is we know the University of Miami and you and all the great sports basketball teams we had down here. So now we have a whole generation of, um, young athletes who are getting paid for their name, image and likeness. And do they know how to do their taxes? Are they doing tax planning? So yeah, that all that stuff is really helpful. And, um, and you know, it’s amazing. And as you know, as you mentioned with the snake oil and then you read in the news and you always say, how is it possible there’s another, for lack of a better word, a madoff or a Ponzi scheme or this or that. And so, um, people who come into money or come into money quickly, athletes need to have a good team or trust around them and also be aware of some of the pitfalls of what can happen with your money.

Lee Kantor: [00:20:35] Right. And just and for a lot of these athletes, I think there’s a I don’t know if it’s still the same, but I remember a few years ago it was like the vast majority of professional athletes were filing bankruptcy at some point down the line, pretty much no matter how much money they were making in their career, which is it’s hard for a regular person to even fathom how that would be possible.

Stuart Rohatiner: [00:20:58] Correctly. Yeah. Yeah, no, you’re right. I know there’s a sports agent that I’ve worked with or just talked to. He won’t work with you unless you put away 50% of your money. Otherwise, he doesn’t want to. He’s not dealing with you. And so maybe that’s a little extreme, but he’s trying to help, you know, set up a pattern where you’re protected for life, right? That’s right. Too many of these athletes are their life span, right? There’s very few Shaquille O’Neal’s or Tom Brady’s or where, you know, you can come back from a bad investment or a rainy day.

Lee Kantor: [00:21:32] Right. And then and then they have kind of the foresight to to look ahead and to plan accordingly and prudently. And they’re not falling in the trap of some of these athletes that just kind of burn through the money with friends, family and bad, bad choices quickly.

Stuart Rohatiner: [00:21:51] Exactly right. You’re on the right path. And that’s why I’ll say it’s amazing, even with all the being a CPA and going to law school and all the knowledge and it’s still at the end of the day, right, with everything. A lot of it’s behavioral and being around the right people. Or you could teach all this stuff almost like we could show a client great estate planning or tax planning. They don’t want to do it, they’re not doing it. So I try to be aware that there’s also got to be some psychological, some behavioral science in this, right?

Lee Kantor: [00:22:19] Or they have a buddy who knows a buddy that just made a fortune doing this thing. And then that’s who they trust, you know, that has that person has their ear, correct?

Stuart Rohatiner: [00:22:29] Yeah, exactly.

Lee Kantor: [00:22:30] But yeah. So for you, what it sounds like you’re really passionate about this, serving the community and helping the youth. Is that something that surprised you, how much you would enjoy something like this or how much you’re getting into it?

Stuart Rohatiner: [00:22:46] Uh, maybe it wasn’t. But ten, 12 years ago, when we had a marketing coordinator, they asked me what I wanted to do. And I remember they said to me, you know, they need volunteer teachers. And she said, If you want to go to Aventura or Pine Crest, forget about it. They don’t need anybody. But if you want to go to like Overtown or Cooper’s, you know, one of the I think it was Edison High School. So I said, you know, I grew up in New York City. I’m happy to go. I’m not really scared of too much. And I think what was amazing is that when I did, I taught accounting, financial literacy, I taught profit and loss statements. And, you know, we looked at comparatively the greatest thing was to just see a young kid or student’s light face light up from that knowledge, you know, whether whatever business they could do and I’ve been going at this ever since. People have asked me to, you know, know that I enjoy doing it. And I think it’s just the you’re helping people with empowerment. You’re giving them important concepts. And, you know, it’s with all the technology and everything else, right? And to, um, whether we lived in a building in Brickell or I was just at a hotel in New York and the. The guy who is the valet recognizes you. It’s all about humanity, right? With all the technology, it’s still about the human connection. So I think that, um, joy that you see on kids faces makes it all worthwhile. Yeah. And.

Lee Kantor: [00:24:20] And and providing them this kind of foundational information, it’s going to be transferable to whatever they’re going to do. I mean, this information is stands the test of time. The things that you’re teaching them are things that are going to serve them throughout their whole lives. So it’s so important for them to get it young and early before they make some of these mistakes and and don’t know what they don’t know. You’re giving them kind of a roadmap to a successful financial future if they’re paying attention.

Stuart Rohatiner: [00:24:51] Exactly. And then one is they have personal fulfillment or feel better. It can maybe reach their goals or get to where they want to go. And is society on a whole level? You know, we all benefit when everybody does better or prospers, right? It’s just it’s it’s if you do better, I do better. We all do better together. So, yeah.

Lee Kantor: [00:25:11] The impact is real. I mean, you’re impacting them as individuals, but you could be impacting their family, their community. I mean, it ripples out from where it where it begins.

Stuart Rohatiner: [00:25:21] Exactly. You’d be surprised also at some of the athletes or their parents. Right. They almost want this education more sometimes. And so we try to sometimes do adult classes down at the Overtown Youth Center. And, you know, we’ve we’ve done it through out. But you’re exactly right. And then and then the interplay of high school kids and their parents. Right. How they communicate and sometimes money is taboo or no one wants to discuss it. So that’s a great thing. Sometimes trying to break down those barriers.

Lee Kantor: [00:25:51] Right. And give them an easy place to begin a conversation.

Stuart Rohatiner: [00:25:55] For sure. For sure. Yeah.

Lee Kantor: [00:25:56] So if somebody wants to learn more about this, this initiative that you’re working on, get ahold of you or somebody on the team or wants more information on Gersson Preston, what’s the website? What’s the best way to get ahold of you?

Stuart Rohatiner: [00:26:10] Um, you could send an email. It’s SR at GPC, Lg.com is my email and also our website I believe is gpc dot you know, w-w-w dot gpc.com.

Lee Kantor: [00:26:29] Good stuff. Well, Stuart, thank you so much for sharing your story today. You’re doing such important work and we appreciate, you.

Stuart Rohatiner: [00:26:35] Know, I appreciate you taking the time. Thanks for having me on the show and thanks for, you know, providing information and education to the individuals down in South Florida.

Lee Kantor: [00:26:47] You got it. All right. This Lee Kantor. We’ll see y’all next time on South Florida Business Radio.

Tagged With: Gerson Preston, Stuart S. Rohatiner

Licenia Rojas With TD Bank Group

April 27, 2023 by Jacob Lapera

Innovation Radio
Innovation Radio
Licenia Rojas With TD Bank Group
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In this episode of Innovation Radio, Lee Kantor interviews Licenia Rojas, Senior Vice President, Chief Engineer, and Chief Architect at TD Bank Group. They discuss TD Bank Group’s focus on serving customers’ needs and the importance of investing in talent and having a plan to navigate the chaos of rapidly evolving technology.

Licenia also shares her experience as a woman and Latina in a male-dominated industry and emphasizes the importance of mentorship, sponsorship, and being an ally. She provides advice for young women on how to approach potential mentors and the importance of networking.

The episode is sponsored by the Levan Center of Innovation, which supports entrepreneurs from the birth of an idea to a successful exit or global expansion.

Licenia Rojas is a Senior Vice President, and Chief Engineer and Chief Architect at TD Bank.  She is a solutions-driven, established Senior Technology Executive with a wealth of experience in planning, development, and implementation of innovative technology solutions. She has in-depth expertise in evolving technology platforms to support servicing functions, robotic process automation initiatives, and integrating machine learning and other artificial intelligence capabilities into legacy operations. ​
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Currently, Licenia is responsible for the Architecture and Engineering Strategy at TD and leads the Enablement Platform team that delivers on the following technology capabilities: event streaming, APIs, workflow, RPA, and digitization. As head of the Architecture, Software Engineering (inclusive of the developer experience), Quality Engineering, and Analyst practices, Licenia is focused on attracting and developing talent and building out best practices and standards to deliver capabilities faster, better and simpler for TD. This entails improving the safety and stability of our systems and developing standards to enhance tooling and processes to support our architecture and engineering practitioners.​
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She is a proud advocate for women in technology and frequently participates in various internal and external events to inspire and share insights on how to be your authentic self in the workplace. She is also a Board of Governor Member of the Alan B. Levan Nova Southeastern University Broward Center of Innovation.
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​Prior to her role at TD, she was at American Express for 23 years where she held several senior leadership roles, driving significant contributions to innovation, leading enterprise-wide data and digital capabilities.  Most recently, she was the Senior Vice President and Unit CIO, Global Servicing Group Technology where she had global responsibility for the technology vision, strategy and delivery of the technology platforms that enable the best customer and colleague experience at American Express including all global servicing functions such as customer service, credit/collections, card issuance, procurement and real estate.​
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Licenia holds a Bachelor of Science in Management Information Systems from Barry University.  She lives in Davie, FL with her husband, Tony and three children.​

Connect with Licenia on LinkedIn.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:02] You’re listening to Innovation Radio, where we interview entrepreneurs focused on innovation, technology and entrepreneurship. Innovation Radio is brought to you by the world’s first theme park for entrepreneurs, the Leuven Center of Innovation, the only innovation center in the nation to support the founder’s journey from birth of idea through successful exit or global expansion. Now here’s your host, Lee Kantor.

Lee Kantor: [00:00:34] Lee Kantor here another episode of Innovation Radio, and this is going to be a good one. But before we get started, it’s important to recognize the Levant center of innovation. Without them, we couldn’t be sharing these important stories. Today on Innovation Radio, we have Licenia Rojas with TD Bank Group. Welcome.

Licenia Rojas: [00:00:55] Thank you, Lee. So excited to be on the show with you today.

Lee Kantor: [00:00:58] Well, I’m excited to learn what you’re up to. Tell us a little bit about TD Bank Group, how you serving folks.

Licenia Rojas: [00:01:06] So we’re thank you for asking that question. We’re at TD Bank Group. We’re very excited about our customers and our ability to serve their needs as they are thinking about life events that are happening to them. We just recently earned the number one spot in Canada as the most valuable brand by brand finance. So we’re really excited about that. And that really anchors on the point that we’re honing in on what matters most to our customers and we’re the better bank. Like we’re in the business of trust, and that’s the way we’re operating across North America, you know, across the world, serving our customers.

Lee Kantor: [00:01:43] And what’s your role at TD Bank Group?

Licenia Rojas: [00:01:46] So at TD Bank Group, I am the senior vice president, chief engineer and chief architect. And what that means in simple terms is that I’m responsible for the technology strategy for the company that enables the capabilities that our colleagues and customers are leveraging. So I work very closely across multiple groups, whether they’re driving platform engineering or business capabilities. And we look for what are those opportunities to modernize and create new experiences for our customers and colleagues.

Lee Kantor: [00:02:17] So how have you seen technology evolve over the years? I mean, it seems like it moves so rapidly. It’s hard for any kind of brand to really leverage technology to its fullest and serve its customers in the way they want to be served. It must have been, you know, it must be really exciting. But also pretty chaotic.

Licenia Rojas: [00:02:37] It’s a great question. So I’ve been in technology for 30 years, so seen so many changes in my own lifetime. I can only imagine those that have been around longer even before all the advancements in technology. And I think one of the key things is that as a company, you have to be forward thinking and invest in the future. And that’s one of the things that excited me about joining TD Bank Group. They’re very focused not just on what needs to happen right now in the moment in order to serve our customers and colleagues. But how do you invest for the future? And how you do that is you invest in your talent and you really have to think about how to adopt technology and have the right people and invest in them and in the training. So it’s something that we are spending a lot of time on and it’s something core to the culture of the bank. We’re very focused on evolving capabilities, attracting and retaining skilled talent. So when you have that, what I would say a planned approach, a strategy and roadmap that helps you get through the chaos, because if you don’t have a plan, then it’s really chaotic. So when you have a plan, then you can make adjustments in pivots. If there’s things that change, right? There’s technology that customers take to differently and maybe in different markets and you make those adjustments accordingly and then you start building for skills of the future. So we’ve invested a lot in building skills around Microsoft Azure, Cloud security, machine learning, UX design, and we’ve built talent around that through the years. And then that way, as technology advances and changes, we’re ready and we’re ahead of what our customers are also looking for in terms of experiences.

Lee Kantor: [00:04:13] Now, growing up, what was it like to kind of be in a in an industry that is kind of male dominated and and you grow into this leadership role that you’re in now? I’m sure as you’ve kind of gone through your career, there’s not a lot of people that look like you as you’re kind of rising through the ranks. How were you able to navigate that?

Licenia Rojas: [00:04:40] That’s a great question. And and thank you for asking because of the fact that there you know, we definitely want to see more women and I’m Latina as well and you early on you don’t see a lot I didn’t see a lot of people that look like me around the room. It’s starting in school. So I encourage young girls, young women, if you’re in school, stay. If you’re passionate about science, technology, engineering or math, stay the course. We need more of you. We always want people that are diverse and different and businesses because we serve our customers, right? So there’s a definitely a strategy behind diversity and inclusion in businesses, and we want those ideas to come forward as well. Right? We all have different approaches of how we would look at a customer or colleague solution. So I encourage you to stay the course and I think it’s really important to join groups of where you can get support as well. So there’s a lot of women groups out there. I’m a big fan of like Grace Hopper and the Anita Borg organization. They do a lot for women chief. I’m a founding member of chief here in Miami. It’s for executive women. But before I got to where I am today, a lot of it was through mentorship and sponsorship programs and companies. So when you’re looking at where to also go work, you have to think about how committed is your organization to diversity and inclusion and are they really listening to their colleagues and creating those networks and those opportunities where you can gain mentorship And then eventually from mentorship, you’ll find sponsors along your career and you know, those are all great and those are very important factors.

Licenia Rojas: [00:06:22] But I would tell you that it all starts with yourself and believing in yourself and being authentic. And those are things that I’ve learned through the years. I wish I would have all those experiences much earlier on, but I share that a lot with my mentees because of the fact that when you’re yourself, you always will perform better. So you want to be yourself and you want to be around others that bring out that in you. So as you’re looking at companies, you’re looking at leaders, these are all things to think about, not just the job itself, but all the surround sound around it, because you’re going to grow and from that as well. So those are important things. And if things don’t always go the way you planned, then, you know, pivot, give yourself the flexibility to make those adjustments and and change course if you need to, but follow the path that you want to in terms of creating that career growth. And I would say that a lot of the allies and sponsors that I have are men. So you don’t necessarily always need to think about that. Your sponsors and mentors are only women there. It’s great to have. I have women different backgrounds that are my sponsors and mentors for many years now, but I also have the great relationship with allies. So it’s really important to have allies and then also be an ally to others as well. So I support many other colleague type groups, other, you know, whether it’s pride or, you know, the black professional networks. So to me, it’s very important to give back and help each other grow.

Lee Kantor: [00:08:00] Now you’re using phrases like Ally, mentor and sponsor. For those who aren’t as familiar with those terms. Can you kind of define each one? Because I think there’s a lot of confusion, especially amongst well meaning people who think like, Oh, I’ll mentor somebody and that means, you know, they’re on a phone call once a month with somebody and they think, Oh, I’ll check that box. I’m doing all I can do. But a sponsor, for example, that requires a lot more risk in terms of political capital to really put your name on the line to help somebody up. But can you explain the difference between Ally, mentor and sponsor?

Licenia Rojas: [00:08:38] Yes.

Licenia Rojas: [00:08:39] Yes. And it is true. You have a great point. It can be confusing. So when you mentor someone, you enter into a relationship where you’re you want to give something back in terms of your experiences, your knowledge to someone else that has talent and needs experience, needs someone to maybe come to that is not sometimes not in their direct line of leadership. Sometimes you’re in the same group, but you’re offering a different perspective and view to them and offering your experience as a and and how I often do that, I always listen first. What are you looking for out of this mentorship relationship? How can I help them? What are their career objectives? What are they going through right now and where do they want to go so that we create a plan? Because it’s a plan to gather around the mentor and the mentee. I learn a lot from my mentees as well because I think about I have to think about things that I’ve experienced and knowledge that I have to pass on. So there’s a learning process you go through as a mentor as well, so that you can be the best mentor possible. And I would tell you that I grew with time and appreciation of having the mentor role. I knew it was important to be a mentor, but when I was part of an, you know, which I’m still part of this organization, it’s called Gear Up and it’s around.

Licenia Rojas: [00:10:07] It’s a program designated. It’s a non-for-profit around bringing urban youth to corporate groups for sponsorship, internships, and eventually a path to be able to a full time to gain full time employment. It’s really to deal with this lack of path that we have sometimes for what we call like mid skill level and really to give an opportunity to people that possibly corporate America would not look at typically. And what I learned from them was that I needed to do more around mentorship. Given my role as a woman, a Latina. I came from a low income area of Miami, and I understood some of the struggles of just not knowing where you fit in. So I mentor a lot of in in those scenarios as well to help people understand how to navigate maybe situations they’ve not come across. They’re giving their first presentation to an executive down to I’m going on my first business trip, what should I expect? And they feel safe talking to me about that. So I play that role. Then as a sponsor. Sometimes I’ve sponsored folks because I’ve built a relationship with them as a mentor, but now as a sponsor, I become an advocate. I’m advocating for their career. I’m helping them get the visibility, the focus from others, maybe introducing them to others, and also putting my, um, my own credibility to say this is someone that I know is ready for this next role, for this opportunity.

Licenia Rojas: [00:11:45] So I’m, you’re more active, so it’s like activating different parts of the engagement. So as a mentor, you should be heavily engaged and giving of your time. And then as a sponsor, you’re taking it to a next level. You’re more proactive in that advocating of their career and being out there. So you have how I see it is like a almost like a bit of a pyramid. You have more mentees and then you have some people you sponsor and you gain that over time. And Ally is a term used a lot in diversity and inclusion, and I use it around the fact that we’re, you know, we’re we’re different in many ways, which is a great thing about being inclusive and you want to support others, although. You know, like in the scenario that I was giving, I’m Latina and I’m a woman. And I you know, I’m an ally of my colleagues that are in the, you know, let’s say, in a LGBTQ plus network. Right? I want to make sure that I’m there as an ally to them, sponsoring events, being a voice of, you know, how we need to make sure that they’re meeting their objectives around the event that they have, that they feel included, that they know that, you know, you know, we’re together in in driving and inclusive inclusivity.

Licenia Rojas: [00:13:12] And the same with, you know, the black professional network that I’m an ally to them. And although I’m not black or part of the LGBTQ community in the way that it’s defined, right, I’m with them and that they know that they have that support. That’s what it means to be an ally, that you’re with them and that you’re part of driving all those great causes. So and sometimes through those relationships, you meet people that become your mentor, you are their mentee there or the other way around. You meet mentees and it’s like a circle of networking and giving. To me that’s really important to pay it forward. A lot of the success I’ve had is that someone saw something in me and. You know, gave me an opportunity. And sometimes you would think at the time, probably ridiculous opportunity. So I think that it’s important to pay it forward as well. And you learn along the way how to be better at all these things. Being a mentor, being a sponsor and being an ally. I learn a lot from others and I think that’s part of the journey.

Lee Kantor: [00:14:22] Now, do you have any advice for that young person out there that maybe is the young you that has dreams maybe bigger than their circumstances are at the point that they have these dreams, but they want to move forward in their career. They believe in themselves. How do they kind of get on the radar of these mentors, of these sponsors, like what’s kind of a path for them to follow, you know, when they don’t have a lot in terms of experience right now, but they have big dreams. Is there some organization like should they get involved in maybe some of the business trade organizations, Like how do they kind of show that they have potential to be a leader when they’re not in a role of a leader? Right. Yet. You know, right now.

Licenia Rojas: [00:15:09] So I always start with perform well with the role that you have because that is starts with, you know, whether you’re in school, you’re doing well in school. That says a lot about you as well, right? People look at your what performance you have had to date, so that always helps. I would say that. Always do well in what you currently have. My mother always said that you want to do well in every job that you do, big or small. However it is, that’s very, very important. And you know, you are someone that others view as your your performing well and you because that’s what people look for. They’re looking for those types of things. Then you want to have access and sometimes you don’t know how to have that. If you’re in a you’re working for a small business, you don’t have these large networks that, you know, large corporations like TD Bank Group has. You know, so what you would do in those scenarios, it’s great to use resources like LinkedIn. You can also tap into like the Levant Center. It’s a great organization to be a part of, to understand what’s happening in South Florida, going to the events, networking and meeting people. And you could start small because I know for sometimes for people the events can be intimidating. But you can find events where they’re more intimate chats and talks. So that way it’s not, you know, hundreds and thousands of people that you’re working through. But you start you can start small there and introduce yourself to people and say, I’d like to take a moment, learn a little bit more about you. And you create the conversation and you start building your network in that way.

Licenia Rojas: [00:16:48] And then as you meet someone and you get to know them, then you can ask them, Would you be willing to mentor me? I, you know, because you want to give them a reason why you’re also selecting them as a mentor. You could say, Well, I heard you speak and you know, I have a scenario like that where I’m trying to communicate my idea and I want to learn. What’s the best way to pitch an idea? Would you be willing to mentor me and listen to my pitch and give me pointers of what I could do better? And that’s, you know, different ways you can approach, But you want to make it real to say, Why are you asking that person to be your mentor? So that’s why going to these events and so forth and being part of, you know, I mentioned, you know, Anita Bjork, if you’re, um, you know, different, you know, you can go to cure a career in tech, you can go to, um. Nesby Right. The you could go to a, you know, different, different groups to, to think through, you know, you have Alpha, which is for the Latin American groups as well here in in the US. So there’s in Canada you can go to the Black Professional Technology Network. So there’s many, many places that you can go for networking and you know, there’s many resources that you can. But what I would say is probably the easiest way for many folks is to look through LinkedIn, because that will have many groups that you can join and you can join the chats and that way you can meet people through that and send them direct messages as well.

Lee Kantor: [00:18:22] Now, why was it important for TD Bank Group to partner in the way that you have with the Levant Center? What did you see in them and what did you want to get out of that relationship?

Licenia Rojas: [00:18:36] So interestingly enough, I’m also a board of governor at the Levant Center and that started previous to joining TD Bank Group and as I was. Joining the TD Bank group and we were talking about what was happening at the Levant Center then. The group was interested in creating a relationship because we wanted to get close to the entrepreneurs, the businesses and the community. And that’s a very big part of TD is to be part of the community. So it was also then now an investment then to not just for me to be a board of governor at the TD Bank Group. I mean, I’m sorry, at the Levant Center, but also for the TD Bank Group to join and be part of the Levant Center community, because that’s how we’re tapping into the community of technology, the innovation, the talent that I spoke to earlier that’s happening in South Florida. And we’re able to also offer one of my peers in the organization sits with entrepreneurs and goes through their ideas and helps them with their pitch. So we’re also giving back to the community and we’re getting to help entrepreneurs think about financing after they thought about how they’re going to articulate how they’re going to make money with their idea. So there’s a lot to us being able to help others. And then we’re learning also what’s happening in the community. So we found that as a as a win win and it’s a great way for us to stay close to what’s happening and technology trends and get ahead of it. It goes back to what I was mentioning to you. When you have a multi year plan and you’re thinking ahead and you’re building for the future, you want to stay close to where the action is happening. And definitely the Levant Center is, you know, the pride and joy of South Florida as the world’s first theme park for innovation.

Lee Kantor: [00:20:34] Now for you, what has been can you share a story maybe of somebody that you’ve impacted or TD has impacted in terms of helping them get to a new level based on the mentorship or advice or sponsorship you or TD has given them?

Licenia Rojas: [00:20:53] Well, there’s groups I can’t speak about any groups specifically. Right.

Lee Kantor: [00:20:56] Just maybe share, share, maybe conceptually, what would their challenge was and how the advice you gave that enabled them to get to a new level?

Licenia Rojas: [00:21:07] Yes. So I met with an entrepreneur and she had a great business plan. She was trying to develop another part of her business with engaging her expertise and offering as a technology service. So we sat down. We talked about what her idea was. I gave her some things to think about in terms of the offering itself, What made it different? What was the differential? Why would someone, you know, a company in this case think that there was something, you know, different? Like what was that extra piece like? How were they going to separate themselves from others in that similar service offering? What were there going to be those differentiators? And how was she also going to check how her business was doing? Is she what were her outcomes, her what we refer to as OKRs? So your your key results that you’re trying to drive for those objectives. So it’s your objective key results and you know, sat with her and thought about it and then she she gave me feedback after that. It was really helpful for her and her team to go back and think about, um, besides the offering itself, how were they going to stand out and differentiate and how would they track their success with that and with their clients so that they had a way to understand how that relationship work? That was something that was missing from her pitch, because a lot of times when you’re setting up a partnership, you want to understand how is that partnership evolving? Are you hitting those key metrics? So that was feedback that I received directly from some work that I did with an entrepreneur that’s based out of the Levin Center.

Lee Kantor: [00:22:49] So if somebody wants to connect with you or TD Bank, what is the best way to do that?

Licenia Rojas: [00:23:00] Well, you can catch me on LinkedIn, I’m on LinkedIn. So that’s a great way to reach out to me directly. And then we’re where we are. We have 155. If you’re here in Florida, we have 155 stores. So we welcome you there. We’re part of our community and obviously we’re online. We have great online presence, both web and mobile. So we’re very happy to have you here. Just across in the US alone, we have over 1100 retail stores, so you can catch us there. And if you are in Canada, you know, we’re happy to have you on, you know, our stores across Canada as well. So, you know, please, you know, come visit us. We’re here to serve our customers and their needs, current needs, future needs. We want to grow with you. And, you know, we’re very focused on. What your journey is and where do you want to go next and what’s important to you. And that’s one of the things that really excited me when I joined TD because I’m very about the experience. If you heard me say it a few times, Lee, because that’s what differentiates A from B is how the the experience you deliver to that customer, how you make them feel in that moment, how you anticipate their needs and how you grow with them.

Licenia Rojas: [00:24:27] And you know, things like it doesn’t seem huge sometimes, but all the little things do add up. And something I’m really proud of is the fact that we just did a, an accessibility. Launch into our stores so that our colleagues can pick the preferences and individualize how they’re going to deal, you know, like anything that they need from an accessibility perspective. So not only are we thinking about our customers, but we’re thinking about our colleagues so they can better serve our customers. And that was something that was built out of a lab and then brought to market very quickly. So we’re thinking about how we address the needs of our customers in all kinds of spectrum, not just in terms of the financial services, but also how we can make things easier for them in their in their day to day lives.

Lee Kantor: [00:25:20] Well, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Licenia Rojas: [00:25:27] Thank you, Lee. Thank you for having me. And keep doing what you’re doing. You’re bringing a voice to many of these great topics and look forward to catching your next podcast.

Lee Kantor: [00:25:37] All right. This is Lee Kantor. We’ll see you all next time on Innovation Radio.

Outro: [00:25:43] This episode of Innovation Radio was brought to you by the world’s first theme park for entrepreneurs, the Levant Center of Innovation, the only innovation center in the nation to support the founder’s journey from birth of idea through successful exit or global expansion. If you are ready to launch or scale your business, please check out the Levant Center of Innovation by visiting W-w-w dot Nova Edu slash Innovation.

Tagged With: Licenia Rojas, TD Bank Group

Stephanie Judd With Wolf And Heron

April 25, 2023 by Jacob Lapera

Atlanta Business Radio
Atlanta Business Radio
Stephanie Judd With Wolf And Heron
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Founder of Wolf & Heron, Stephanie Judd specializes in workshop facilitation and one-on-one coaching. Stephanie holds a B.A. from Cornell University, an MBA from the Ross School of Business, and a M.S. in Natural Resources and the Environment from the University of Michigan.

She is certified as a Coactive Coach by the Coaches Training Institute and a member of the Forbes Coaches Council. In her free time, Stephanie likes to hang out with her kiddos and consume inordinate amounts of chocolate at her home in Alpharetta, Georgia.

Connect with Stephanie on LinkedIn and follow Wolf and Heron on Facebook.

What You’ll Learn In This Episode

  • Critical skills that leaders should develop in a hybrid work environment
  • How managers support and motivate employees during layoffs
  • Sustainable leadership practices
  • How important is it for organizations to invest time, money, and resources into professional development

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by on pay. Atlanta’s New standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:25] Lee Kantor here another episode of Atlanta Business Radio, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Onpay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have Stephanie Judd with Wolf and Heron. Welcome.

Stephanie Judd: [00:00:43] Thank you. Happy to be here.

Lee Kantor: [00:00:45] Well, I’m excited to learn what you’re up to. Tell us about your firm, how you serving folks.

Stephanie Judd: [00:00:50] We are a professional development firm that helps leaders engage in inspire others through the art and science of storytelling.

Lee Kantor: [00:00:58] So what’s your backstory? How’d you get into this line of work?

Stephanie Judd: [00:01:01] Believe it or not, it was very circuitous and all over the place. But fundamentally, what got me interested in storytelling was my work in professional organizational change management. Because when I was consulting as a change management consultant, a lot of the work that we were doing was fundamentally crafting stories and then and then telling them in ways that were inspiring and engaging for the organization to to rally behind. And that art was just so fascinating to me because there’s social science and individual psychology and inspiring leadership and all kinds of complex, you know, group dynamics that are happening and stories create culture. And it is through that that we were able to really engage and inspire other folks. And so when I and my partner launched Wolf and Heron, we were we were really thinking about the way the power of what stories can do and how it can really change hearts and minds. And and we wanted to to bring that to the world.

Lee Kantor: [00:02:04] Now, when you had that kind of hypothesis that storytelling is the way to go, and I’m sure you had facts and figures to back that up, how difficult was it to get maybe some of the numbers, people to get behind something that maybe isn’t as tangible or as kind of numerically define ed as they tend to prefer? Because that to me would be not the easiest thing to do for some folks. Some folks may not kind of understand these softer skills of being able to articulate a message through story rather than a spreadsheet or a pie chart.

Stephanie Judd: [00:02:43] Yeah. And fundamentally, what you’re what you’re asking me is what were the stories that we told? Because it is through storytelling mostly that we sell storytelling, believe it or not. It’s you’re right, it’s hard to put into numbers what the power of storytelling really is. I can point to the brain science and the way that, you know, different parts of the brain light up when stories are told versus when information is presented in a pie chart. But fundamentally, it’s really people are like, Yeah, but we’re businesses. We make decisions based on the numbers and the information. And and the truth of the matter is that our brains actually make decisions long before the logic part of our head has actually come to the conclusion we make decisions and rationalize them after the fact, not beforehand. And so, so much of what we look at when we’re looking at how to communicate is really how to activate the emotional side of of the decision making brain and also the the the the emotional interest in whatever it is that we’re trying to drive. Um, and then and then we have these skills that we teach in our storytelling that are really just about how do you make your story speak to the emotional brain centers, the inspired parts of us as human beings that really create connection, build, relationship, establish trust. And all of those things are hard to measure. But at the end of the day, we all kind of understand that that is important. And we know that, you know, charisma and gravitas make a difference. And so we so we tend to to see how storytelling then becomes relevant.

Lee Kantor: [00:04:32] Now, when you first approached somebody to pitch them this concept, um, what was that first conversation like? I’m sure you leaned on storytelling to kind of communicate your value proposition, but again, I’m just having a difficult time on. I mean, I’m a big believer, so don’t get me wrong, I’m with you 100%. I believe in the power of storytelling. I believe in the emotional and visceral components of storytelling and how that information sticks with somebody. And I believe that it’s extremely difficult to measure. And and I and I also believe that people rationalize decisions with numerical things after they’ve emotionally purchased or bought whatever it is you’re selling. So believe me, I’m. On your side. I’m just having. I know I’ve had these conversations with people and it’s always been a challenge for me to communicate the value of some of these softer things, despite no matter how compelling the story might might be. So if you can share some tips and tricks on how to best communicate through storytelling on when you’re dealing with that person that is so kind of math or numerically, you know, they prioritize that or justify that in order to sell in whatever you’re trying to sell to their boss, you know?

Stephanie Judd: [00:06:01] Yeah. So I was recently presenting to a group of product managers. Product managers are very, you know, data driven folks. They have to make data driven decisions all the time. And, and I was presenting on the power of storytelling and what and why they should include storytelling in their presentations. And one of the things that I find to be very, very effective is to give them a before and after, You know. And I actually used in this particular presentation, I used an example of a product manager who was trying to communicate the value of her, um, her virtual product, virtual meeting product, basically. And, and she had a slide and it had like the three main bullet points as to why it was better than the competitors And her before, if you will, was really just a walk through of the bullet points. Well it has, you know audio management control and it has this quick thing that does X, Y, Z, and it’s, you know, it has light adjustment so that you look you look good on your camera. Right? And it’s like these are the things that make it better. But fundamentally, it’s a very cerebral argument. And the audience could understand that because that’s what they that’s what they do. They make cerebral arguments. But then, you know, I worked with this particular person and coached her into a story and she turned her answer to this question What makes your product different or better than its competitors? She turned her answer into a story, and the story was personal anecdote about how she had to use her product and a competitor’s product in the same day, preparing for meetings that were roughly similar to each other.

Stephanie Judd: [00:07:47] But one experience was super low key, low stress, really, really easy, smooth. And the other experience was extremely high stress and very chaotic. And she had to manage 17 different work streams in her head at the same time. And it was through this storytelling that she was much more effectively capable of communicating the power of the simplicity and the and the the ease of use that her product offered that the competitor product didn’t. And it’s, you know, it’s like the emotional component of that experience is what is what what convinces people of the to the of the difference between these two products and the value add that her particular product had. And so it’s like by showing it’s almost like yeah by showing instead of telling the audience will will come on board, I think more often than, than, you know, I can’t I’m not going to give you a spreadsheet, but I’ll tell you a story or I’ll give you an example of a story or, you know, have videos of people telling stories and that that tends to be the most compelling.

Lee Kantor: [00:08:56] Now when you’re trying to like, okay, I’m all in, I believe you. That makes perfect sense. Like, and I’m assuming the way that you help people are you first get all their data, their information that they’re typically sharing and then you’re like, okay, let’s let’s get some real life stories or examples about this and let’s craft and reframe some of what you’re doing in terms of that arc of a story, you know, the challenges and then us overcoming us, overcoming them and then, you know, our our customer being the hero because they solve this this challenge through story. And when you’re doing that and you’re working with people, how do they then take that concept, that storytelling concept and then scale it to a variety of people with a variety of different, you know, abilities and skills and natural tendencies When it comes to articulating something that is, again, a softer skill of storytelling as opposed to, you know, they might be more comfortable with the numbers and with the kind of data rather than leaning into that personal where to tell a story correctly or not, maybe not correctly, it’s too harsh of a word, but to tell a story in a compelling way, you have to be kind of vulnerable, right? You have to be able to have some humility and open yourself as a human in order to, you know, really drive home the point of the story rather than just recite a memorized script.

Stephanie Judd: [00:10:35] Yes. So there’s a couple of things that we do fundamentally when we are when we are training folks on storytelling, we actually provide them a process and a framework for how to look at a story and really analyze it and understand and design it for for influence. And so our storytelling point of view is that every story, if you want it to be effective at actually changing hearts and minds, has to include four key components. The first is what we call keep it Real, which is exactly what you’re talking about, this idea of vulnerability, authenticity, connection. And it is through keep it real that a story becomes a vehicle for building trust. And so, yes, the first piece is there needs to be an element of yourself as the storyteller that is woven through the story. And that’s easy to do if it’s a story that’s your own. But when it’s a customer story or a brand story or a story that you might tell in a sales process, you have to be really thoughtful about how you include yourself and bring some component of who you are to the story that you’re telling. But that is the first, the first piece. And then we have three other qualities of the story that make it compelling.

Stephanie Judd: [00:11:51] One is engage emotion, which of course, you know, every storyteller will say that One is invite curiosity, which is really about activating the mind and getting people interested in problem solving. And then the final one is pick one theme, which is which is fundamentally the hardest one, but it’s also the one that is the most unique for stories that are designed to engage and inspire and change the hearts and minds of people. And it’s it’s really about having only one point in your story, which is really hard to do. And there’s plenty of great stories out there that have more than one point. But those stories aren’t designed for influence. So if you have a story that has all four of these components, the authenticity, the emotional component, the intellectual interest and a single point, you’ll have a better chance of making your story actually work. And it is by giving people that framework that they can then they can then scale, right? It’s like you can now start to think about, okay, I have a story, it’s on a piece of paper here in front of me. Let me take a lens four times to this story and really make sure that it has all the qualities and components that will make it powerful.

Lee Kantor: [00:12:59] And then you one theme per story. But you can have a lot of stories.

Stephanie Judd: [00:13:05] Absolutely. Absolutely. I mean, we talk very often. We’re coaching folks who are putting together a presentation and we say, if you’re in a half, if you’re doing a 30 minute presentation, you probably have five story opportunities built in, right? It’s not that you only have one story and that it has to be 30 minutes long. No, no, no, no. You can have a story to open. You can have a story halfway through to to drive one of your points. You can have a story to close. There’s lots of micro moments inside a larger presentation arc that you can use as storytelling opportunities to really push push the point that you’re trying to make in a way that’s really compelling.

Lee Kantor: [00:13:40] Now, can you share maybe a little bit about how you would help somebody like that’s going through that fundamental change in their organization? Maybe there were layoffs. That’s happening a lot in today’s world. They’re seeing, you know, the the trust between the worker and the bosses is fraying. You know, there’s a lot of cynicism and and this change that we’re having today or this layoff we’re having it, it may not look exactly like the one we had, you know, a year or two ago, but it probably rhymes. And and it’s difficult for the kind of the leaders to get that buy in and move these. They’re people, you know, without survivor guilt, without, you know, this fear of the future. How would you help these larger organizations kind of communicate this, a fundamental change that seems to be happening more and more often. And the it seems to me that the employees are getting more and more cynical about the whole thing.

Stephanie Judd: [00:14:49] Yeah. So there’s there’s I’m actually going to take your question and split it into two parts because the first part is, you know, communicating the message. And 99% of the time when communicating large scale change like this, the best opportunity for storytelling as a vehicle is in explaining the why. Right? Why are we doing this? Why do we have to go through this? What is you know, it’s like helping people to really understand the reasons behind what’s happening. And and if a story is wrapped around the why, it’s going to be the stickiest rather than just kind of like, again, here’s the bullet points. Here’s six reasons why. It’s like, no, no, no. Craft a story that is compelling, that has a human component to it, that has characters that we can relate to and gives people a reason to to feel why the change is important. The other piece, though, the piece about fraying trust and the fact that people are disengaged because of that, that is actually, I would argue, from a change management perspective, um, a pull instead of a push opportunity. And what I mean by that is folks who are left behind, if you will, survivor guilt or whatever, those folks need to vent. They need to feel seen, heard and understood. They need to feel like what they’re going through is recognized and acknowledged. And the skill of the leader in those moments is not to be pushing a story, but instead to be asking questions and listening and and holding space and staying quiet and letting people have that opportunity to really get off their chest what they’re feeling. Because because in those moments, it’s yeah, it’s not about the message people. They’ve heard the message. What they want is to feel acknowledged in the experience that they’re having now.

Lee Kantor: [00:16:54] Um, I think it’s so important to, for people that are trying to attempt this on their own, you know, maybe they read, read a book or a blog. This is not something that I would recommend you do without some professional help. You need people like yourselves and your team to help folks really articulate a good message and a good story. Because, you know, there recently there was some news about one leader that had a story that was maybe clumsily told. I think they mentioned like a pity party or something along those lines in the story. And that wasn’t their intention, but it was just done clumsily. And maybe they didn’t understand how they were communicating and how the story was being heard. What advice would you give to folks that think they can do this without some sort of professional guidance? Like what are some of the kind of pros and cons of trying to do something where the stakes are kind of high and you’re trying to kind of do this based on, oh, it’s a story. I know what a story. I’ve heard stories my whole life.

Stephanie Judd: [00:18:02] Yeah, there’s a couple watch outs. That’s absolutely right. And you’re right. Stories can you can fumble the words and then oops, it came out wrong and now it’s out there and people have received a message that you did not intend and that is that is oopsie. Um, and so, so much of what we teach in our story crafting process is that iteration is so, so, so important and having feedback from live audiences that are not the final audience that you’re, that you’re hoping to influence, but that are representative or focus groups mean these things are so, so, so critical in making sure that you land the message exactly the way that you intend for it to land because it can come out wrong. And then and then it’s all it’s all a mess that you have to backpedal and it’s no fun. The other challenge that often happens with organizations, especially ones that are going through change, is that the leaders will be trying to tell a story, but they’re all telling a slightly different version of that story. And because of that, then the messages are getting confused and people are not really sure what what the story is. And so a lot of the work that we do in helping leaders is really making sure that they’re all in sync and that the story that they have designed and crafted together is a story that they can all share consistently, despite the fact that it’s different messenger every time. And so when we are talking to folks who are thinking about doing this without professional help, we often kind of just point to the watch outs and say, okay, hey, just make sure, make sure that you’ve practiced and that you are all aligned on exactly what your story is and that you’re telling it in a way that’s consistent.

Lee Kantor: [00:19:49] Yeah. One of my favorite examples of this kind of iteration are what, like a stand up comedian does. You know, they test material every night and they’re just slowly honing their message or their joke over time with real live people. And then, you know, at the end of the year, then they have an hour special for Netflix. It’s not like their first swing at this is an hour special at Netflix. You know, they’ve been honing this and crafting it and articulating and really getting the words exactly right so they can deliver that message. They want to communicate and it takes them a year. So a lot of leaders I find, you know, they’re asking their spouse or one person and they’re like, yeah, that’s good. And then they go boldly forward to a mass audience with some messaging that hasn’t really been tested and vetted with the people that matter most to them.

Stephanie Judd: [00:20:42] That’s right. We cite the comedians all the time. There are some of the world’s greatest storytellers, and it’s absolutely right. They spent a whole year working on their on their one hour of messaging, if you will. And so, yeah, absolutely. It’s it’s so critical to practice and tell the story and tell the story again and again and again. And it’s actually in that process that you not only get tighter in your messaging and get tighter in your, you know, turns of phrase, but it also comes off the tongue more easily. You start to have the capacity to think about things like timing and things like what is your face going to look like when you say that thing? Or how are you going to shift your body? And so then you can really start to hone the message holistically past just what are the words you’re going to say?

Lee Kantor: [00:21:31] Right? I think that there’s a great opportunity for a lot of companies to really lean on their, you know, salespeople that are on the front lines to kind of test messages and to test and get best practices from the folks who are delivering a story or a message with a variety of people, you know, on a regular basis. So you can quickly hone in on, okay, this is resonating. This isn’t let’s do more of this, less of this. And really, if you can arm your salespeople or the people or your customer support people, the people that are on the front lines dealing with real people, you know, and getting the volume you need, you can really make great strides in a shorter period of time than some, you know, a handful of executives on the whiteboard telling everybody else this is the the way to do this.

Stephanie Judd: [00:22:19] Yes. Yeah, we do a lot of training with salespeople. You know, it’s a natural space where storytelling is is an obvious fit. And yet what you’re hinting at here is actually very interesting in terms of doing a little bit of a pull as well as the push, right? So instead of just training, training salespeople to push the story out is also training them to be listening for what’s resonating, what’s not, and pulling back information about how they should tweak that story or reshape it for the next the next person. And I think that that’s that’s exactly the point. It’s like make sure that your story lives and it’s iterating over time and it grows and it changes and it shapes. It takes on shapes. As as your audiences shift.

Lee Kantor: [00:23:05] Right. And it’s that combination of being a really good listener in order to kind of being paying attention to the cues and the clues that the people you’re trying to influence are giving you so that you can kind of make your story that much more powerful and more relevant to the people that matter most to you.

Stephanie Judd: [00:23:24] Absolutely.

Lee Kantor: [00:23:26] So if somebody wants to learn more, have a more substantive conversation with you or somebody on the team, what’s the best way to get a hold of you?

Stephanie Judd: [00:23:33] Our website wolf and heron.com is the best place to find us. And then of course we are we are on LinkedIn at Wolf and Heron as well and.

Lee Kantor: [00:23:45] That’s Wolf spelled out and and is spelled out as well. Wolf and heron.com.

Stephanie Judd: [00:23:51] That’s correct, Wolf. Like the the the animal and heron like the bird.

Lee Kantor: [00:23:55] And I’m sure there’s a story behind that.

Stephanie Judd: [00:23:58] Of course.

Lee Kantor: [00:24:00] Well, thank you so much for sharing your story. You’re doing important work and we appreciate you.

Stephanie Judd: [00:24:05] Oh, thank you for having me.

Lee Kantor: [00:24:07] All right. This is Lee Kantor. We will see you all next time on Atlanta Business Radio.

About Our Sponsor

OnPay’sOnPay-Dots payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

Follow OnPay on LinkedIn, Facebook, and Twitter

Tagged With: Stephanie Judd, Wolf And Heron

William Warren With The Sketch Effect

April 20, 2023 by Jacob Lapera

Atlanta Business Radio
Atlanta Business Radio
William Warren With The Sketch Effect
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William Warren is an illustrator and entrepreneur who has spent his career using visuals to help communicate ideas and tell stories. He is the Founder and CEO of The Sketch Effect, a Visual Communication company that helps make ideas understandable and actionable through animation, live event sketching and infographics.

The Sketch Effect’s client list includes top-tier brands such as Marriott, Oracle, Chick-fil-A, and Delta in addition to premier consultancies including BCG, EY, and Accenture. The Sketch Effect has sketched for thought leaders such as Steve Wozniak, Brene Brown, Malala Yousafzai, Sheryl Sandberg, Andy Stanley, and many more. William lives in Atlanta, GA with his wife Monica and three little kids, Liam, Gracie, and Preston.

Connect with William on LinkedIn.

What You’ll Learn In This Episode

  • Running a creative business or freelance business
  • Self Care for Creatives
  • Top soft skills for creatives
  • Productivity and Time Management
  • The Sketch Effect’s business story

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:10] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by Onpay. Built in Atlanta, ONPAY is the top rated payroll and HR software anywhere. Get one month free at on paycom. Now here’s your host.

Lee Kantor: [00:00:37] Lee Kantor here another episode of Atlanta Business Radio, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Onpay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have William Warren with The Sketch Effect. Welcome, William.

Warren William: [00:00:56] Hey, thanks for having me on. I’m looking forward to it.

Lee Kantor: [00:00:59] Well, I’m so excited to learn what you’re up to. Tell us about the sketch effect, how you serving folks.

Warren William: [00:01:04] So the fact we’re an Atlanta based business, but we serve clients globally and we call ourselves a visual communications provider, essentially, we help our clients communicate their ideas in a more effective, enjoyable and actionable way using visuals, which is typically animation, graphic design. And we have a really unique in-person meeting service called graphic recording, where we send artists to corporate meetings or events or trade shows, and we basically sketch in the room while people are having their meetings, creating a visual summary or a visual mind map of their content.

Lee Kantor: [00:01:39] So how has your business evolved over the years as technology has changed so rapidly and the importance of graphics and images and animation have kind of grown and been and become more accessible to regular people and not just artists.

Warren William: [00:01:58] So one of the interesting things about our business is that we exist at the intersection of a very old skill which is listening and synthesizing and processing ideas, but also very new technology, the latest and greatest technology. A great example would have been in 2020 during the COVID pandemic, when we had to adapt to virtual meetings and virtual events, basically take this analog sketching service and make it work virtually. And so we’re always looking at the technology, we’re always looking at what’s up and coming. You know, the latest and most interesting is what’s going on in the world of AI. So we’re talking about that. But at the end of the day, you know, you can’t substitute good old fashioned listening and telling stories and then communicating that. And so that’s really what we try to provide is a really great way to communicate ideas and understandable and actionable way using visuals.

Lee Kantor: [00:02:56] So what’s your back story? How’d you get involved in this line of work?

Warren William: [00:03:00] So I’ve always been an illustrator and a cartoonist ever since I was a little kid. I loved drawing comics and making cartoons and doing fun drawings and so pursued that professionally for a while. Ended up getting a master’s degree in illustration from Savannah College of Art and Design and then did sort of a career 180. And I ended up getting a corporate marketing job at a large company here in Atlanta, and I was there for almost three years. And while I was there, I realized that I really needed a creative outlet at work. I was doing great work and enjoying what I was doing, but it wasn’t a traditionally creative role. So to inject that creativity, I would draw during meetings or I would sketch in my notebook or I would hop up on a whiteboard and draw out the concepts that we would be discussing in that particular meeting. And now for me, this was just a creative outlet, just a way to make a potentially boring meeting a little bit more exciting. But the magic really started happening. It really started to click when the people around me. Found value in what I was providing. They realized that, hey, taking our meeting notes or our discussion and then or marrying it with compelling, relevant visuals was producing an output, an artifact that was making the meeting more effective and making the outcomes more actionable and achievable. So just did that for fun. And then it ended up becoming a side hustle where a few folks offered to pay me to do it, and then there was enough of that that it warranted starting a business. And so that was about ten years ago that I left that corporate marketing job and started a sketch effect. And we’ve grown ever since. We’ve served clients across every industry you can think of in multiple continents. And now, as I mentioned, virtually as well as in-person events.

Lee Kantor: [00:04:46] Now, as your your business and yourself has evolved over the years, are you finding more young people being drawn to the creative?

Warren William: [00:04:57] Of course. So young people have I would say creativity has always been appealing to to young folks, but now it’s more accessible than ever. You know, the tools are more accessible than ever. The training is more accessible than ever. And then thanks to the Internet, you know, the channels, to have a successful creative career or creative business have never been more accessible. You know, 30 years ago, 40 years ago, there were these gatekeepers of the industry, you know, large publishers, large, you know, media conglomerates. And now anyone who has an iPad and a connection to the Internet can have a creative business or have a creative career, it’s much easier to find your niche and carve out your own space in our modern gig economy. And so, yeah, I would say that it’s never been more popular than ever to have a creative career now.

Lee Kantor: [00:05:47] I remember interviewing a person several years ago and they said something that was kind of shocking to me and tell me if this is something that resonates with you or you see this in your own life. When talking to kindergarten kids, they asked, Who’s an artist? Everybody raises their hand. But eat. Just a few years later, I forgot it was third or fifth grade. They asked who’s an artist? And barely anybody raised their hand. Only the two kids that can draw well raise their hand. Do you see that as well? And is that something that we can maybe fix or improve on?

Warren William: [00:06:26] Yes, actually, I find that information really compelling. And I’ve read the research that says exactly that. Every kid, every person is born drawing. You know, we learn to draw before we learn to write and read. Everyone is a visual thinker, a visual communicator from day one, maybe not day one, but from kindergarten and onward. And then for some reason, it works its way out of most of us. And that’s, I would say, partly because we. Well, you know, we’re told, hey, we’re not really good at drawing or we’re not skilled at this or it’s shamed out of us. And essentially we move away from thinking and communicating creatively and tend to fall more into. Quote unquote, traditional means of communication, you know, written and spoken word. And I’m a believer that, you know, we never really do lose that, you know, desire to think and communicate visually. We just think it’s relegated to the, quote unquote, artists. And so one thing that I’ve loved doing at the sketch effect is bringing that creativity to all types of people and encouraging all types of people to lean into their creative side, to lean into their visual side. Because the science shows that if you are thinking and communicating, using visuals and you’re tapping into that part of your visual brain, the ideas are more understandable, they’re more memorable and they’re more actionable. They’re more practical.

Lee Kantor: [00:07:53] Now, let’s talk a little bit about your new book that’s coming out May 2nd. I think it’s called The Conquering Creative. Can you talk about the impetus of writing a book, number one, and publishing it in the manner that you did, which is kind of unique?

Warren William: [00:08:09] For sure. So I’m really excited about this book. This has been something I’ve been wanting to do for a long time. And then last year I said at times the time is right to do it. Let’s make it happen. So the conquering creative is essentially a business book for creative people. And in essence, I wrote the book to myself from ten years in the past or two or myself from ten years ago. See, for me, I grew up, as I mentioned, always drawing. I consider myself a creative. I never considered myself a business person or an entrepreneur. I sort of happened into this life and it’s been a great life. But I never set out to own a business or to have a thriving creative career. All of that quote business stuff has never come naturally, naturally to me. I’ve had to learn it through trial and error, through mentors, through coaches, through reading, you know, all sorts of ways. And so the conquering creative book is my attempt to help other creatives. You know, anyone who has a creative skill and wants to make a living out of it. My goal with the book is to help them understand that it’s not as hard as they think and to equip them with some simple frameworks, some simple advice, some tools and some encouragement that will help them to take that next step and start their creative career or grow their creative business.

Lee Kantor: [00:09:30] So let’s let’s give some advice to some folks. Say you’re that person who is maybe has a corporate job or maybe has a job that’s not creative at all, but has that itch or has that kind of passion maybe that has been going on like you since your youth, that you would doodle on the side and you would draw just for fun? That was just the way you expressed yourself. How does that person elevate that skill into a business? What are some of the baby steps they can take to see if what they’re doing and the talent they have can turn into at least a side hustle, but maybe something bigger than that over time.

Warren William: [00:10:11] So chapter one introduces this shift in thinking that any creative has to make if they want to do what you describe, if they want to jump to be a professional, creative or leave their day job or start a business. And that shift is that we have to shift our thinking from my my art is my passion to my passion is my product. So for a lot of creatives, we begin doing our creative thing, whatever that thing is, because we’re passionate about it. It’s part of who we are. It’s part of our heart and soul. It’s a very emotional thing. However, if anyone longs to take that creative skill and turn it into a career or a business, they have to be comfortable turning that passion of theirs into a product. Now, product might feel like an icky word. It might feel like, you know, a set of boxer briefs or discounted tires or, you know, some snake oil or something. But all I mean by product is, is that we have to take our creative skills and turn it into something that is packageable, that is sellable and that the average person can understand and and receive a lot of creative work tends to be a little bit hard to pin down. It’s a little bit, you know, it’s not as concrete or, you know, approachable as a traditional product, but that’s that’s an important part of the process. And I introduce an exercise called the Sweet spot exercise that I would encourage everybody to do from the outset, which is to consider three parts of your life.

Warren William: [00:11:49] The first part are things that you’re naturally good at. These are going to be your natural skills, your talents, your ability, Anything that someone has said, Wow, you’re really good at that. That’s the first circle. The second circle of this Venn diagram is what are you passionate about? Now, this is not necessarily what you’re good at, but what you’re passionate about. What is something that fires you up, that excites you? So this could be related to your purpose or to things that are deep, you know, part of your heart and soul. What are the things that fire you up that can sustain you long term? And then the third circle, and this is the kicker, is what will the market need? What does the market need? What will people actually spend their money on? What will people actually want to buy? And if you can find a destination or if you can find something that’s at the center of those three circles, what you’re good at, what you’re passionate about and what the market needs, then you’re off to the races and it’s inevitable that you’ll have a successful creative career. So those are two things I would encourage people to do from the outset If they’re thinking about starting a creative business or creative career is to consider how to turn their thing into a product and then to do that sweet spot exercise.

Lee Kantor: [00:12:58] Now when? How do you feel about people who are creative? They have that passion. Like let’s take the you when you were doodling during meetings back in the day. Um, you were doing this just because it was interesting to you. Maybe it helped you retain some of the information that was going on. For whatever reason, it was a personal endeavor for yourself to be doing that activity. Um, how do you kind of protect yourself from people judging it and saying, Oh, that I don’t get it or that doesn’t work for me, or that’s never going to work. Like all the negativity where a lot of folks, when they see creative people, they don’t treat them tenderly. They, you know, just at a glance they’ll make some judgment that can really hamstring a creative person and stop them in their tracks. And then, you know, kind of nip nip something in the bud before it even has a chance to turn into anything.

Warren William: [00:14:00] It’s a huge deal. And because our creative work is so connected to our heart and soul, that rejection or that dismissal can be devastating, it can be crippling. And in fact, chapter three of the book deals with that directly. So in Chapter three, we introduce this shift from this shift in thinking from I am my work to I am more than my work. Because a lot of creatives, they struggle with that. You know, if their art gets rejected, they feel rejected. If they’re if they’re not offered the job, they feel like they’re not worthy If and the flip side is true as well, if they’re told their art is incredible, then they all of a sudden might grow an inflated ego and think that they’re incredible. So it’s important for professional creatives to have a healthy distance from their work. They need to be attached to it and they need to care deeply about it. But they also need to know that that they are more than their work. And so in chapter three, we introduce three strategies to build that emotional resilience, and those include getting plugged into community, finding yourself, mentors and coaches. And then thirdly, building a self care routine that you prioritize and actually put into your calendar. Um, so yeah, that’s what I would definitely encourage for creatives because I’ve dealt with that, you know, I’ve had my work rejected. I’ve had clients who hired us once and didn’t come back and you know, thankfully most of our clients come back and we have had a successful ten year run at the sketch effect, but we have had rejection. And so it’s critical for creatives if if you want to have a creative career or a business where you’re going to put your work out into the marketplace, you have to build that emotional resilience and you have to you have to distance yourself from your work.

Lee Kantor: [00:15:44] Now, that sounds good in theory, but in practice, when a person is, like you said, kind of bleeding on the page and putting their heart and soul into a piece of work to not take it personally. When someone says, No, no, that doesn’t work. It just seems like a real it takes a lot of resilience and self confidence to kind of separate yourself from the work. And is this something that just, you know, you develop a scar tissue over time, a callus where this becomes easier over time? Or do you still take things personally if you think, oh, this one I got, this is a home run, I can see it in my head and then the client rejects it.

Warren William: [00:16:30] So it never gets it never goes away. There’s always a little bit of sting when you get that rejection. And so what I what I would argue is that it one, it does you do start to build up a little bit of resistance to it. You expect it, you know that it might be coming and you get better at dealing with it. But I also would encourage creatives to to to learn from it and take what they can from that rejection. You know, why did they reject you? Is it is there a problem with the product? Is are you targeting the wrong customer? Are you in the wrong market? I think if we switch from just simply being devastated by rejection to learning from it, then we shake off, the sting wears off and then it becomes actionable. It becomes, okay, what can I gain from this? How can I take this rejection and then improve and get better? And so I’m a big believer in growth mindset that we all have the opportunity to grow. Our skills and abilities are not fixed. And so I think if you approach rejection from this attitude of growth mindset, you do develop more emotional resilience and then you bounce back faster and then you apply your learning. And we talk a lot about product market fit as well, and sometimes it’s really good. Teacher You know, maybe your work is rejected because it’s not the right product market or fit. And so it’s a balance of, of having that emotional distance from your work to where you’re not devastated by rejection, but also leveraging it and learning from it and finding a better product market fit, finding ways to improve and yeah, just keep on growing.

Lee Kantor: [00:18:07] So let’s talk a little bit about that reframing of product market fit, because as a creative you have a point of view and you are that’s why the people are hiring you. How do you kind of maybe elevate your thinking and your thoughts to, hey, this is what I do every day and you hire me because I do this rather than I will do whatever you tell me to do. You know, tell me what you want and I will deliver what you want. That there has to be some artistic integrity, I would think, for creative over time to be able to sustain themselves and separate themselves from everybody else and not just be somebody who can just deliver something exactly the way that the client envisions it in their head, because they’re paying for you as a creative for your unique point of view and your unique talents.

Warren William: [00:19:05] Of course, yeah, There’s a balance between the fact that someone is hiring a creative because of their expertise, and so they need to respect that expertise and let the creative do what the creative does best. However, we do live in the real world. We live in a marketplace. And if there’s not demand for something, then. A creative is not going to be successful in that marketplace offering what they are currently offering. So I think it’s a balance. I think it’s a it’s a give and take a little bit between what are customers actually wanting and asking and then also providing expertise and educating the market as well. You know, we have had folks who have pushed back on some of our creative decisions and there’s some times when we we fight for it and sometimes we let it go. But I think at the end of the day, if you balance between what is the market asking for and then also leaning on and leading with your expertise. Then I think everyone wins in the end because, you know, it’s important to know that as professional creatives, we are ultimately meeting a need in the marketplace. And so if the customer is not satisfied, then the creative business is not going to be sustainable long term. So we got to keep that customer satisfaction front of mind. And if you have a if one has a creative expression or work that they do not think has a place in the marketplace, then it’s perfectly fine to keep that for yourself or to keep it in the quote, hobby zone, which we talk about in the book. There’s a time and place for that, and that’s great. But if anyone is going to be running and gunning in the marketplace, they have to balance the realities of demand while also knowing that they are an expert and what they have to offer is worthy. And what they have to say is is valuable.

Lee Kantor: [00:20:50] Well, if somebody wants to learn more about the sketch effect or get a hold of your book, what is the website or websites to do that?

Warren William: [00:20:58] Of course, the sketch effect.com is the place to go and that’s the sketch effect.com. That’s the place to go. If anyone wants to learn more about our graphic recording or visual note taking service as well as animation, infographics and other things we provide for our corporate, mostly corporate clients. And if anyone’s interested in the book, the conquering creative, or if you have a creative in your life, maybe a son or a daughter or a niece or nephew or a friend who you think might benefit from a business book written for creative people, then you can go to the conquering creative.com/book. It’s available May 2nd on Amazon and I would encourage anyone to check it out. And you know, as a reminder, this is a business book for creative people, but it’s not a typical business book. It’s fully illustrated. It’s it’s got over 150 illustrations actually drawn by me. I’m really proud of them. It’s readable. There’s lots of stories, a lot of actionable stuff. So, you know, this isn’t your 1980s era business book. This is a modern business book for a new generation of creative professionals. So conquering the conquering creative.com/book and yeah, would love to love for you to check it out.

Lee Kantor: [00:22:07] Well, William, thank you so much for sharing your story today. You’re doing such important work. We appreciate you.

Warren William: [00:22:12] Thanks, Lee. Appreciate the opportunity to come on and share.

Lee Kantor: [00:22:14] All right. This is Lee Kantor. We’ll see y’all next time on Atlanta Business Radio.

Intro: [00:22:21] Today’s episode of Atlanta Business Radio is brought to you by Onpay. Built in Atlanta, Onpay is the top rated payroll and HR software anywhere. Get one month free at on paycom.

About Our Sponsor

OnPay’sOnPay-Dots payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

Follow OnPay on LinkedIn, Facebook, and Twitter

Tagged With: The Sketch Effect, William Warren

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We help local business leaders get the word out about the important work they’re doing to serve their market, their community, and their profession.

We support and celebrate business by sharing positive business stories that traditional media ignores. Some media leans left. Some media leans right. We lean business.

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1000 Abernathy Rd. NE
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Sandy Springs, GA 30328

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