Entrepreneur, Mark A. Wilson is the President and CEO of Chime Solutions, Inc. based in Atlanta, GA. Chime Solutions is a leading provider of business process outsourcing services, primarily focused on customer care.
Wilson has over 25 years of experience in the business information services industry and has held senior level sales and operations management positions with companies such as D&B, ABF Freight Systems and Whirlpool Corporation. Wilson also served in roles responsible for strategic marketing, service process improvement and customer service within the call center and business information services industries.
Wilson’s success as an entrepreneur has been highlighted most recently by his leadership with eVerifile. After acquiring eVerifile, a contractor screening company in 2012, Wilson was responsible for driving double digit growth while
making significant technology changes within the company. Wilson was also responsible for establishing eVerifile CS, a subsidiary that was focused on BPO services. Wilson acquired eVerifile CS in May of 2016 and merged the operation with Chime Solutions.
Prior to acquiring eVerifile, Wilson founded RYLA Teleservices, Inc. a true start-up launched in his basement and named after his two children Ryan and Lauren. As President and Chief Executive Officer, he established RYLA as a nationally-recognized customer support and contact center with more than 3,000 employees and revenues in excess of $100 million. Wilson sold the company in 2010.
Beyond growing his businesses from an operational perspective, Wilson focuses on building an employee-centric culture seeking to provide “the best job you’ve ever had.”
Wilson’s vision and leadership has earned him a number of prestigious honors, including Ernst & Young’s Entrepreneur of the Year Award® for 2010, TiE Atlanta’s 2010 Entrepreneur of the Year and induction into the Hall of Fame for the Coles College of Business at Kennesaw State University in 2014. His latest accomplishment includes recognition as the 2016 Small Business Person of the Year by The Atlanta Business Chronicle, for his work at Chime Solutions.
Wilson serves on the US Chamber of Commerce Board of Directors and the Georgia Board of Advisors for Kaiser Permanente. He is also Chairman of the Wilberforce University Board of Trustees, serves on the Kennesaw State University Coles College Advisory Board, as well as on the Steward Board at Turner Chapel AME Church.
A native of Arkansas, Wilson and his family now live in Atlanta, Georgia. He earned his degree in Business Administration and Management at Wilberforce University in Wilberforce Ohio. He is also the recipient of an Honorary Doctorate from Wilberforce University and a life member of Kappa Alpha Psi Fraternity, Inc.
What You’ll Learn in This Episode
- What led Mark to launch Chime Solutions
- What sets the culture at Chime apart from other call center companies
- Chime’s social mission
- How corporations or community organizations can outsource with purpose
- How the $30 million investment Chime received will be used to grow the organization
- Advice for entrepreneurs who are in the process of launching or growing their business
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