As the President of Phoenix Parking Solutions, Jeff Patterson is leading innovation in the parking industry. His company specializes in parking management services including management of modern mixed-use developments and parking garages, valet for restaurants, hotels, retail shopping complexes, private events both commercial and residential, venue parking, digital enforcement and consulting. Considered an expert in the parking industry, Patterson lends his 15 years of industry experience to parking management, logistics and consulting services.
An active member of the National Parking Association (NPA) and one of less than 500 Certified Parking Professionals in the country, Patterson is a pioneer in the advancement of technology in the valet and parking industries. He is a leader in digital parking innovation, offering clients tailored parking solutions that optimize the guest experience. By collaborating with partners in the technology space, he helped develop an online management platform that streamlines operations, drives sustainability initiatives and provides valuable real-time data for clients. This platform allowed Phoenix Parking Solutions to be among the first parking companies to implement touchless, cashless technology.
Patterson is focused on the growth of the company and has made it his mission to not only optimize the guest experience and maximize profitability for his clients but also to create a workplace environment where his employees are both rigorously trained and protected. Before starting Phoenix Parking Solutions, Patterson worked for a variety of premier parking companies in the Atlanta area in every role from valet to lot manager to managing partner, gaining valuable experience along the way. During this time, he learned how to develop training protocols, increase profitability and create an elevated parking experience. Patterson previously worked as a financial advisor for World Financial Group (a subsidiary of Transamerica Financial Advisors, Inc.) and JP Turner & Co.
Although Phoenix Parking Solutions is rooted in valet, Patterson’s leadership, expertise and eye toward innovation has allowed him to successfully diversify his company’s service offerings, elevating each standard and creating a new leader in the industry at large. Today, Phoenix Parking Solutions facilitates tens of thousands of vehicles per week at more than 21 premium locations throughout Atlanta. As one of the largest parking providers in downtown and Midtown Atlanta, Patterson services premier restaurant clients such as The Optimist and Miller Union, major events like the PGA Tour Championship at East Lake, and specializes in mixed-used developments including Toll Brothers, Coro Realty Advisors, 8 West, The Brady, Perennial Properties, Cartel Properties and Midtown West.
What You’ll Learn in This Episode
- How Jeff and his team have turned the traditional valet process on its head in light of COVID with a new valet process that uses state-of-the-art technology to deliver a completely contactless valet process featuring hospital-designed safety procedures.
- The technology angle that streamlines parking operations through web, has implemented mobile and SMS technology, uses real-time driver monitoring via Samba Safety, and audits properties seven days a week to oversee staff and protocols.
- How Phoenix Parking Solutions has grown organically by delivering exceptional customer service, offering honest parking, being transparent about structure and operations, and doing things the right way
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