On this CEO Exclusive we talk with Rob Chen and Scott Allen with Brightlink about trends in technology and communication.
Founded in 2009, Brightlink is a leading communications platform and technology company that delivers voice, messaging, analytics and cloud-based solutions. Our industry-leading CPaaS platform, technology solutions and network services are used by companies ranging from small to mid-sized businesses to the largest enterprises and communication service providers around the globe.
Rob Chen serves as CEO and Board Member for Brightlink. Rob has a strong track record that includes more than 20 years of executive leadership and general management experience across several industries.
Prior to Brightlink, Rob was the Chief Marketing Officer of CEB (now Gartner), where he had global responsibility for the company’s strategic marketing efforts and played a key role in launching CEB’s talent management business. Before CEB, Rob was a Senior Vice President at First Data, where he transformed and implemented go-to-market strategies for numerous product innovations leading up to its IPO.
During his career, Rob held a number of executive roles with Visa Inc. before and after its IPO, including Head of Global Client Strategy, Head of Commercial and Processing Marketing, and VP of Small Business Marketing. He has also served in senior management roles in several leading technology companies in Silicon Valley, including Siebel Systems (now Oracle), Edge Dynamics (a venture-funded startup), and Salesforce.com.
Rob holds an MBA from Harvard Business School and a Bachelor of Science in Business Administration from University of California at Berkeley.
Scott Allen is the Chief Operating Officer and has been with Brightlink since 2011. Scott is responsible for commercial operations that comprise numerous key facets of the organization including its customer portfolio, core network platform and administration. Scott oversees a range of functions from implementation and product delivery to customer service, supply chain, human resources, and legal & regulatory affairs. He also spearheads the execution of strategic initiatives and corporate development activities.
Prior to his appointment as the COO in 2016, Scott was the CFO of Brightlink overseeing finance, accounting and treasury functions. During this time, he led two successful recapitalizations of the company along with the successful purchase of certain regulated entities that are now integrated into Brightlink.
Scott serves as the Secretary to the Board of Directors and provides operational guidance to the Board regarding the development of corporate policies and establishing governance related best practices.
Prior to joining Brightlink, Scott was a consulting actuary with a global risk management firm for 17 years specializing in mergers and acquisitions. Scott has deep expertise in both strategic and private equity transactions with key areas of focus in restructuring, executive compensation programs and valuation of complex contingent liabilities.
Scott has a BS in Statistics from the University of Rochester.