Brandy and Bryan Rousselle With Capital Recovery Corporation

Intro: [00:00:07] Broadcasting live from the Business RadioX Studios In Woodstock, Georgia. It’s time for Cherokee Business Radio. Now here’s your host.

Stone Payton: [00:00:23] Welcome to Cherokee Business Radio Stone Payton here with you this morning, and today’s episode is brought to you, in part by Alma Coffey, sustainably grown, veteran owned and direct trade, which of course means from seed to cup, there are no middlemen. Please go check them out at my alma coffee and go visit their Roastery Cafe at thirty four point forty eight Holly Springs Parkway in Canton. As for Harry or the brains of the outfit Letitia? And please tell them that Stone sent you. You guys are in for a real treat this morning. Please join me and welcome into the broadcast with Capital Recovery Corp. Miss Brandy Rousselle and Brian Rousselle. Welcome to the show, guys. Good morning, Steve.

Brandy Rousselle: [00:01:09] Thanks for having us.

Stone Payton: [00:01:10] What a delight to have you on on the program. Maybe from the onset, it would be helpful to have a little bit of a primer on overview mission purpose. What are you guys out there trying to do for folks?

Brandy Rousselle: [00:01:22] We are. We’ve been around for 35 years. The company originally started with my father in law, his father, and it started as a collection agency 15 years ago. We took it in the health care. So now we are trying to be a fully extended business office for our clients that carries on to first party collections and then goes to third party collections.

Stone Payton: [00:01:44] So when you use the word collections to me that that sounds like they’re behind, are they necessarily behind or are you sometimes collecting on stuff that’s on track?

Brandy Rousselle: [00:01:54] Or when we have the early out program of our extended business office? That’s it can be anywhere from day one that the bill drops or it can be 30 days later. Maybe they want to do some in-house collections on their own pre collections, we like to call it. It’s not where their brow beating them or anything like that. They’re sending out a letter, maybe a phone call, but then they send it over to us and we act on their behalf. So when we answer the phone, we are that company. When we send out letters, it’s their letterhead. So they were basically just an extension of their business office and it’s not mandated under the FCPA at that point. So we can it’s it’s soft collections. We’re super, super nice. And but when it goes into collections, we’re still super nice. That’s one of the things that separates us from other agencies. We just don’t believe in browbeating someone. And, you know, we find that you can get a lot more results when you’re just willing to work with them and help them resolve their debt.

Stone Payton: [00:02:51] Well, I’m not surprised to hear that. I’m also not surprised that you gravitated to some degree to the health care arena. I suspect that’s one of the more challenging businesses to be in from a from a cash flow perspective. Is that accurate?

Brandy Rousselle: [00:03:05] Well, interestingly enough, I started 15 years ago when it was right when the recession started. So my background is health care and I said, we need some birth the great business to bring in here, because at that point in time, you know, we had the mortgage crisis and all of that. So in the collection agencies are kind of a litmus test for how the economy is going because if people can’t pay their bills were the first ones to know because we’re seeing the influx of business, right? So we went to health care and it is more challenging, but it’s more volume. Obviously, it’s like typically lower dollar accounts that someone’s co-pay, it’s their coinsurance, it’s their deductible, you know, those sorts of things. We also do have a facet of our business that works with insurance companies. So we’ll actually go after the insurance company to make sure that the claims process correctly. And then once this process, that’s our insurance follow up team. Once it’s processed, then it flips over to our patient responsibility and we have a whole different team that handles those.

Stone Payton: [00:04:05] I would think it would be a real challenge for the individual practitioner or the small clinical team or a dental office just dealing with all that paperwork. And I got to say, as as a layperson, being on the other end of all this, sometimes the paperwork is very confusing. You know, you get the one thing that says this is not a bill, this is a bill and it’s in the numbers are all over the all over the place.

Brandy Rousselle: [00:04:28] Most people have no idea the inner minutia of an insurance claim. They really don’t. And they don’t know that a lot of stuff can happen on the front end, meaning like something isn’t coded correctly or something wasn’t authorized before the procedure was done. I mean, you guys have probably experienced that with your own insurance claims, where all of a sudden you’re getting a $2000 bill and you’re like, Wait a minute, what’s the insurance for if I’m getting the bill and then you find out that it wasn’t processed correctly? So we do troubleshoot those things on on the insurance follow up site and try to resolve it before it even gets to the patient.

Stone Payton: [00:05:02] So I can hear it in your tone. I can. I can see it in the way you carry yourself. You obviously would be marvelous at this, but but you can’t you can’t do all this. You’ve got to recruit and develop people that can take this, this same mindset and the same skill set to to the marketplace. How do you how do you? You do that. How do you recruit, develop it and retain these folks?

Brandy Rousselle: [00:05:25] One of the requirements that we have for our staff and our team is CPR certification. So that certified patient account representative, and that’s another thing that separates us from our competitors. It’s a it starts in June and it’s a pretty it’s like a 1000 page book. And then the test is in November. And so what we do, we incentivize. Obviously, we’ll pay for the exam because it gives them that CPR certification. And then we will also give them a bonus that says, Hey, good job, you did this and it’s something they can carry through the rest of their career. And a lot of times, you know, they get to throw the acronym on the end of their signature, and they have that. So God forbid, they leave capital recovery to go somewhere else. They’re going to stand out a bunch are among the other candidates that are out there.

Stone Payton: [00:06:10] Yeah, I sense that you would fire me before lunch. I know I would. I would be well intentioned if I made it through that process. But I mean, you just have to have a certain discipline, a certain mindset, a certain level of maturity to handle those conversations. Because I would think at some point you’re not necessarily catching people at their best and you’re trying to have a conversation with it, right? I mean, that’s well.

Brandy Rousselle: [00:06:35] And one of the things our industry is experiencing big time right now is the regulations. The agencies out there, the FTC, CPAs, the TCP was the CFPB’s. All these lots of letters now. Yeah, that bring a lot of challenges for us. And you know, like one one bill that was just passed is when you speak with a debtor or a patient. And if you don’t get permission to talk to them like you can’t, you have to say, can I call you back tomorrow? And if they don’t give you permission, if you call them again before seven days, you you’re at the mercy of a lawsuit. If someone wants to go after that, oh, it’s it’s absolutely nuts. And another thing that’s going on is a lot of providers. This was one of the biggest changes with this ruling was a lot of providers don’t realize that when your patient comes in and fills out their face sheet and they put their email address on their or their cell phone number on there, if they if you don’t send the letter thirty five days before you transfer that account to capital recovery, that says, Hey, this is going to capital recovery in thirty five days. You can opt out of this communication portal if you want to. But if you don’t, you know, if they don’t do that, we can’t reach out to them via email or cell phone. We have to be able to get consent. It’s not. It’s not transferred consent. And right now, consent is a big thing because the CFP and the TCP they want, you know, you’re getting all these spam calls on your cell phone all the time, right? Right. And so they want they’re trying to prevent that. So it’s it’s to protect the consumer, but it brings a lot of difficulties for the are part of collecting and doing this own collections. It really does.

Stone Payton: [00:08:18] Well, I can see I might be a well accomplished physician, dentist practitioner, but to be good at that and have my arms around all of these regulations could get in trouble in a hurry. I would think you can.

Brandy Rousselle: [00:08:32] You can. And staying on top of it, I mean, you really have to have a full time compliance person, but that’s one of the things that I feel like we do well and we inform our clients like we do webinars for them to say, Hey, this is coming up, right? You know, these are the changes and we try to bring the solutions for them. So it doesn’t seem so problematic, you know, for them, because you’re right, they they went to school to provide medicine and, you know, to serve patients. They didn’t go to school to figure out if the CPT code was correct on the bill or if they got consent from the patient to contact them later.

Stone Payton: [00:09:05] Wow. So many moving parts and the practitioner’s life, but in your business as well. So we have Brian, your business partner, here as well. You may have noticed when when we teed this conversation up their last name, both of them is Roussel. You’re a married couple. Yeah, you’re in business together. Mm hmm. Oh my.

Bryan Rousselle: [00:09:25] Yeah, you can tell that she handles that aspect. I’m on the commercial side, but we don’t have to deal with all those regulations.

Stone Payton: [00:09:33] Well, all right. We’ll say more about that, right?

Bryan Rousselle: [00:09:35] It’s more straight up to me, to be honest with you. It’s you get clients, our commercial clients that have obviously it’s business to business, right? They don’t follow all those those rules. I mean, it’s very deregulated. It’s very straightforward. We have, you know, building products company National One. We deal with contractors, you know, we get a a claim for $20000, the same premise. So excuse me, we don’t we handle it the same way and the same sort of for lack of a better term compassion. We don’t want to go in there so combative. It doesn’t get anything done. We represent our client and say, Look, we don’t want to litigate this. Let’s let’s work something out. Let’s let’s get a payment plan that all sides are happy with. So we keep. The attorneys out of it, and, you know, they use us because they don’t want their employees doing that. You know what capital? You handle this. I need our employees staying on current. Are you guys figure something out and as you develop a relationship with your client? You know what’s acceptable? And no, it’s not. So if they come back with a payment offer or a payment plan. We know we can’t bring to our client say you’re going to have to. I’m not going to even bother my client with that. Yeah, let’s get it up and let’s get this and let’s get the attorneys out of it and let’s work together and kind of stay on top of it like that, but not regulated like that. Not even close.

Stone Payton: [00:10:57] Well, I suspect contractors, that’s another one of those businesses where cash flow, even when people are paying on time, is probably a challenge, let alone when they fall behind like that, right?

Bryan Rousselle: [00:11:08] Right. Sure. Absolutely.

Stone Payton: [00:11:09] So what counsel, if any, might you have to just not get in that situation in the first place, not not get in debt or there’s some strategies and tactics, some things you can just sort of implement

Brandy Rousselle: [00:11:21] As a business client side?

Stone Payton: [00:11:22] Well, actually, I was going to ask you about both.

Brandy Rousselle: [00:11:24] Ok. Well, I think for from the debtor perspective or the patient perspective, communication is key. Absolutely. If you are talking to them, if you are not ignoring the statements and the letters and the emails and the phone calls that are happening, they’re going to work with you, you know, and they’re they’re going to be less apt to say, send this off. And and, you know, I mean, kill them with kindness, just give them the story to let them know. Like, Look, I know that I’m behind, but I need you to work with me and, you know, just go from there. And then from a client perspective, it’s the same thing communication. Stay on top of your air, but also make sure you’re tightening up those loose ends, like getting consent for cell phone, text messaging and emails. Make sure that when they come in, you’re updating their demographic information. You know, we do have what we call skip tracing service, where let’s say a medical provider gives me a list of patients to put into our system. We’ll run it through a database. The database will tell us their newest address, and so we’ll always have the most up to date information.

Brandy Rousselle: [00:12:32] But now it’s getting so innovative with a AI and machine learning. Now it’s spitting back results. We’re actually in the midst of partnering with a company right now that it will spit back their propensity to pay, and they base that off of zip code. They base that off credit scores. They base that off of basically what they’ve seen in the past, and they’ve got this very large database and they work with a lot of agencies so they can kind of bump it up against all of them and say, Hey, this is where you really need to focus, you know, put these accounts in front of your live collectors. Let though the other stuff sit on the back end and get the letters and the emails and the text. So you know, a lot of people when they say, how big is your agency? Well, we’re we’re like 15, but we don’t need to be any bigger than that because we have a lot of technology doing the work for us. That’s true.

Stone Payton: [00:13:27] Well, and here we go again. Not only do you have the knowledge base, but you have the resources and you understand how to employ those resources. Now, I’m worried that way a little bit. Anyway, I have two tools at my house a telephone and a checkbook, so I know I sort of lean in that direction anyway. But if someone’s considering just trying to take take this on themselves for their own practice or their own business, man, they’re leaving some holes, aren’t they?

Brandy Rousselle: [00:13:53] Lots of them. Yeah, definitely. I mean, there has to be a schedule, some consistency when we meet with prospects or our clients, we show them our work flow chart that says this is what happens when the account comes in. At day one, it gets scrubbed. You know, we start, we send out the whether it’s an early out or bad debt, we send out whatever first notice is necessary at that point. So they’re getting a letter simultaneously, they’re getting text messages, they’re getting voicemails and they’re getting emails. So we’re reaching out and all of it complies and is compliant with these regulations. But they’re getting communications that I guarantee you. A lot of these providers and other companies out there are not able to do because the manpower is not there.

Stone Payton: [00:14:38] So you’ve mentioned that phrase a couple of times early out? Yes. Would you describe that? I don’t know what that is.

Brandy Rousselle: [00:14:44] Early Owl is soft collections. So that’s if, you know, say you have company trucking ABC and you don’t want it to be like, Hey, I sent you to collections already. I want trucking ABC to be represented, but you can’t handle doing the collections in-house. That’s you outsourcing it to us, and that’s acting on your behalf.

Stone Payton: [00:15:02] Okay. Yeah.

Brandy Rousselle: [00:15:04] Nice. So and a lot of that that actually and one of the other things that I think separates us from our competitors, there’s a lot of agencies out there that do offer early out and they offer collections. But what they’ll do is they’ll start with a low rate because they say, well, early out it’s newer air, so it’s probably more collected. And then they’ll jump it up to like 25, 30 percent when it hits bad debt. Well, naturally, what that’s going to do and I don’t want to say all agencies do this, but why wouldn’t you just sit on it and not work as hard, aggressively on the front end and then hit the higher rate

Stone Payton: [00:15:37] On the back? Sure, that’s that’s human nature.

Brandy Rousselle: [00:15:40] So we do not do that. We actually have a flat rate across the board and it’s contingent we don’t get paid unless we collect. So there’s really no risk for our clients at all when they use our early out to bad debt program.

Stone Payton: [00:15:54] Well, I mean, I think I could build a business case for early out for anybody that’s got a substantial amount of receivables, just trying to stay focused on on on their craft. Yeah. So I want to ask this of each of you individually and I’ll start with Brian. But what are you finding the most rewarding about the work? What do you enjoy the most man?

Bryan Rousselle: [00:16:17] I guess making the clients happy producing for them, the results that you get and at the same time working with someone and convincing them to work with you and to get on a payment plan to get them out because I’m sure it’s stressful, you know? Yeah, the if you owe money to one of our clients, you know, and the worst thing you can do is Brandy touched on is just ignore it because it’s not going to go away. So if you if you handle it professionally and say, OK, well, this is the landscape that I’m in. Can I work with you on this and you’re able to resolve a problem helps somebody else’s house because it’s stressful, you know, and just let them know. Look, I’m not here to browbeat you. You know, we’re here to solve a problem for everyone involved. You know, our client and you. And getting to that result is something that it’s it’s kind of an accomplishment. You’re like, OK, I fixed a problem that they turned over to me because on their end, they could not get it resolved. I’ll bet so. Yeah. Because owing money is not a fun thing, and I understand

Stone Payton: [00:17:21] And I’ve been there. Yeah, exactly. And it wasn’t fun, and I have been on the other end of the phone with someone who browbeating is the right is the right term. And it yeah, that was not. It was. It’s not pleasant being on either into this correct. Really, it’s sort of I have a resource like you guys, how about how about you, brandy? What are you enjoying the most?

Brandy Rousselle: [00:17:39] I mean, I would definitely agree with Brian, but I think the aspect I am enjoying the most right now since 2020 and the pandemic, we’ve seen technology blow up in this industry. And I just love seeing like all these different little facets that come in and help us provide better services for our clients and just things that like, I mean, some of it’s a little like artificial intelligence, you know, it’s it’s causing me to stay on top of technology instead of get behind, and I’m liking that accountability from it.

Stone Payton: [00:18:12] Now, Brian touched on this a little while ago, but I’d like to dove a little bit deeper. Do you find yourselves from what you’ve learned over the years of doing this? Because I mean, this is not your first rodeo. You guys have been at this that you you take approaches, use strategies and tactics, employ different tools and resources as you’re working with clients from different arenas like medical, retail, commercial.

Brandy Rousselle: [00:18:36] Yes, I mean, they definitely drive our next step, you know, whether it’s commercial or consumer or health care, definitely. If there’s a need and we can help, we’re going to do some research like, as I mentioned earlier, the insurance follow up. There’s different partners out there that can help you expedite that and do it much more easily than maybe a health care provider hasn’t looked into and we’ll go out there. And so sometimes, yeah, our our clients are definitely driving where our business is going and where our technology is ending up for sure.

Stone Payton: [00:19:09] So talk a little bit, if you would. This is partially for my own benefit. One of the things, guys. A benefit of having your own radio show. You get all this free insight and consulting. And so we’re still trying to polish and evolve our onboarding process when we bring on a new client on the client side of our work. Talk to me, if you will, about your own onboarding process. Those early steps of an engagement. What does that look like when when you take on a new client,

Brandy Rousselle: [00:19:38] When they’ve expressed interest, depending upon if their health care, commercial or retail? It will go to a business office manager will set up calls we look for and we basically do a profile on the company which identifies their needs. It identifies, you know, one of the cool things about us. I think we’re flexible to where let’s say you don’t want letters going out every two weeks, you want them going out once a month. You just don’t want your patients receiving, you know, we can customize that very quickly.

Bryan Rousselle: [00:20:10] So I can tailor its its own collection service.

Brandy Rousselle: [00:20:13] So we will we will reach out to them and we’ll have multiple conversations before the onboarding process that says, OK, this is what typically we need to put you into our system, get your account set up. We have what we call strategy on demands on the back end of our database, and those things drive these accounts through the system depending upon what the client wants, as well as, you know, our own internal processes. And then we will have the onboarding call where we will talk to them. This is what you expect, especially when it’s medical. We’ll get those individuals that are at the front office because a lot of times the people making these decisions are CFOs, controllers, business office managers. But you have front office personnel that are at the local clinic. They’re not aware of capital recovery, they’re not aware of the process and the patient’s going to come in and be like, We’re this bill come from there. So we want to make sure that we, you know, educate everybody about the process. So we’ll probably have, you know, anywhere between three and. Five calls to onboard them, and then what we like to tell them is give us 90 days because that gives us the time to work, the account, scrub them, really dove into there and we can give them feedback. And we’ll say after 90 days, we’re going to schedule a call. We’re going to let you know. These are the things that are working and these are the holes that we think we can possibly do do better on our end or make some suggestions on their end of processes that we’ve seen work for other clients that they may want to try.

Stone Payton: [00:21:46] I’m glad I asked you. It seems you guys seem so much more buttoned up than we are here at Business RadioX. We’re like Samir, just send us a check and we’ll figure it out the rest later. Come on in, we’ll talk it through. So no, it’s it’s a it’s a model to aspire to. Where does the new business come from? How does the whole sales and marketing thing work for a, for a, for a business like yours?

Brandy Rousselle: [00:22:09] We’ve tried many things. As you can imagine with a collection agency, there’s this negative connotation that we’re trying to, you know, really remove. But it’s it’s a challenge. I mean, we do social media. We also like to, you know, our our team. We’ve been very involved in the community and we like to profile that we’re not just these people behind the desk going after the money. Most of the time we’re partnering with a nonprofit, you know, to feed homeless or do something like that and you know, or give give supplies to, you know, a pet, you know, shelter or something like that. Like, we’ve got a really good team and they’re all very kind hearted and we like to showcase that. So that’s part of it. We’ve worked with PPC, we’ve obviously with SEO, but mostly our target and where we’re finding the best bang. And thank God, hopefully these are going to resolve and continue soon is our conferences, you know, getting in front of the audience. There’s something to be said about that face to face connection. I mean, people are inundated with email blasts. They’re inundated with, you know, just cold calls or whatever. Just being able to be down there at a booth and you know, one of our specialties is worker’s compensation. So and that’s not something a lot of agencies focus on. So we will put ourselves in front of a workers compensation conference or nice occupational health. You know, we’ve gone to some conferences for that. So that’s really it’s it’s a challenge for this industry, for marketing, but it can be done.

Stone Payton: [00:23:45] And so you’ll exhibit and maybe even teach like a present at a what do you call like a breakout thing?

Brandy Rousselle: [00:23:54] Well, we’ve done webinars. We have not actually done like a sponsorship of a of an event. But yeah, that’s definitely something

Stone Payton: [00:24:03] That you guys would be great for that, I think. So a large part of our listening audience are entrepreneurs, often small teams, small firms, some of them probably kind of fit the demographic of some of your client base. And as an entrepreneur, small business owner myself, I know this to be true. We all have a tendency at times to to hit a wall run out of gas. You guys had the benefit of maybe recharging each other, but I always like to ask what when you kind of get to that point or you see that coming on the horizon? Where do you go to to recharge to get inspiration to to to refresh what’s what’s what’s your approach to getting

Brandy Rousselle: [00:24:46] So personally or yeah? I mean,

Stone Payton: [00:24:50] I I was I’m going to ask Brian as well.

Brandy Rousselle: [00:24:53] I like to be active in the community. I have a nonprofit that you do with the homeless in Atlanta. Yes, it’s called loving one by one. So I work with them. And like at Christmas, we we just gave there were 11 homeless vets in the area that we just gave them, like head to toe gear for the cold and my tents and tarps and stuff like that. And you know, it’s just that’s one of the things that like feeds me, you know, it really doesn’t makes me feel good to be able to provide for somebody else. And then I’m also active on the Main Street board in downtown Canton. We moved, we moved down there three years ago when we moved off of Main Street and we renovated a house and we just love it. We absolutely

Stone Payton: [00:25:42] Love it. So. Main Street Board. I’m not familiar with it. Tell me a little bit more about that.

Brandy Rousselle: [00:25:47] The functionality of Main Street Board is to really bring in business for the businesses that are down there. So we work on promotions and events to bring foot traffic so that that brings in that foot traffic to these local businesses that we want to support.

Stone Payton: [00:26:04] Nice. Yeah. And Brian, I know you get behind the mic, could you? You’re a performer. You’re a musician. But where do you go for inspiration? Recharges at the beach? Is it sailing? Is it? Is it working with Brandy on some of these calls?

Bryan Rousselle: [00:26:18] No, no, actually, she’s she’s she can do she. I mean, I help her out, you know, if we have to deliver stuff and everything, but she’s really the brains behind all of that. I play in a band called the Whiskey Holler. We play all over Metro Atlanta. I love it. And that that’s my outlet. You know, it’s right, you know, because sometimes in this industry, it can be stressful. You know you you’re on the phone all day long. You know, you’re talking to people that don’t necessarily want to talk to you. And I don’t want to paint the, you know, the roses. I mean, we want to work with everyday. Don’t get me wrong, but some people are very combative and you have to. It’s, you know, you get off the phone after a 20 minute call, you’re like, Oh my gosh, you know, I just got to take a lap, you know? And so, you know, playing music and hanging out with your friends and stuff is and going downtown to the obviously downtown canton is growing. Oh yeah. And there’s so much to do, and it’s only getting it’s only getting bigger. It’s getting better. And so that’s what I like to do. So that’s kind of how I get away from the industry and kind of keep everything in perspective.

Stone Payton: [00:27:18] So what’s next for the business near term? I don’t know, six to 18 months? Are you maybe looking at scaling or are you going to hunker down? And what do you think and where are you going to put your energy?

Brandy Rousselle: [00:27:29] Well, right now we are in Alpharetta, but most everybody is at home right now just because, you know, it’s just, you know, so we want to move the office to downtown Canton just, you know, have a space where if clients want to come in and see what’s going on, that’s fine, but still offer the remote.

Bryan Rousselle: [00:27:47] But really, if you don’t mind me, let me ask you a question. Yes, sir. So through this pandemic and what’s happening and all the variants that’ll come down and who knows if there’s going to be another one, but one thing that it’s taught a lot of people is that the traditional pre pandemic, I guess, routine going into the office, going home, going to the office, it’s completely changed. We don’t need all that space anymore. I mean, our employees are more productive. They don’t. There’s less wear and tear in your car. It saves you in gas. You don’t need the kind of office space that we used to have. It seems to change. It’s it’s a it’s almost become when people have a resume that they look for a job, they ask you, Well, what are the work from home hours? And you never would have heard that before. You know, and technology is is is changed to accommodate that, that factor in in employment. It’s really, you know, it’s because it’s really different than it was two years ago, some two years ago.

Stone Payton: [00:28:56] Well, more and more business leaders are expressing that exact sentiment. I can tell you here at Business RadioX, I kind of went kicking and screaming into the idea of doing virtual interviews. Mm hmm. And there is a little different dynamic in the studio, especially when you have multiple and businesses represented and I thirst for that human contact. But as far as efficiencies, effectiveness of running, so many of our businesses to have thousands and thousands of square feet of space, no, it’s just not. And I don’t think it’s ever going to snap back. I mean, I’m no thought leader, but just my base. My opinion is it’s not going to be like it was.

Bryan Rousselle: [00:29:33] There’s a national company across the street from where our brick and mortar is. Yeah, and

Brandy Rousselle: [00:29:39] They

Bryan Rousselle: [00:29:40] Yeah, obviously a global company, and they used to have thousands of cars in their parking lot and we were kind of try to duck out before them because when they flow out and you’re stuck, you know? But there hasn’t been a maybe 15 to 20 cars in there for two years plus and they’re still working. Yeah, but they’re just doing it in a different capacity. You know that they are adapting to the landscape of what’s going on and what the employees need and want.

Stone Payton: [00:30:07] And so many of us have learned or been reaffirmed even larger firms that were slow to move in that direction that that most, most employees are going to do a perfectly fine job in some cases a better job because they have the flexibility to do what they need to do. Yeah. And I don’t know what the future will hold, but my instincts are it’s never going to snap back to the old.

Bryan Rousselle: [00:30:28] Remember when it first started, it was and nobody knew what was going on. It was just to flatten the curve. And I want to get this political. I’m not. I’m just saying there was never you could never foresee two years out that it it’s still the same way because those employees were like, Wait a minute, why are we spending this here? Look at our productivity. Yeah, our employees are doing a better job. You know, they’re they’re they’re doing just as well. Not, you know, like I said, if not better, right? But we don’t need all this overhead. Why don’t they need to come in? They just wake up, get on the VPN, start their days business, get on Zoom calls. You ever, never leave their house. It’s I mean, it’s it’s a win win for the employee, you know?

Stone Payton: [00:31:08] Sure. I agree.

Bryan Rousselle: [00:31:10] And you didn’t think you’d be at this spot. At least I didn’t. I thought, maybe. Going into it five months, Max, you know, because we didn’t know anything about it, you know, so but it turns out to be a very successful business model. It really, really is.

Stone Payton: [00:31:21] Yeah, I agree. 100 percent. Yeah, it’s weird. So you’re talking about you’re going to actually you’re going to plant your flag headquarters is going to be, you know,

Brandy Rousselle: [00:31:29] We want to we want to move down to Canton and then, you know, give the employees the decision. If they want to come in, they can. I mean, we can track productivity very well. It’s very transparent and what we’re doing so. Right? But then it’s just to grow, you know, continue to grow the Extended Business Office, the early out portion. I really feel that there’s a huge need for that right now, especially in health care, because a lot of people are exiting the health care industry, you know, due to COVID. And so these physicians are in a place now more than ever. You know, you have to focus on the service and the treatment, but you can’t leave the back end, you know, not are taken care of or don’t get not provide the attention that it needs because that’s going to cause your bottom line to just it’s not going to be good. You have to stay on top of health care claims all the time.

Stone Payton: [00:32:23] Well, well, you guys are clearly filling such an important need. Thanks. Really? Before we wrap, let’s make sure that our listeners know how to get in touch. Have a conversation with you or someone on your team, whether they might want to learn more about getting this certification and becoming part of your team, or if they might want to invite you to come to a conference and speak on the topics, or if they might be a prospective client. Whatever you think is appropriate, website LinkedIn, email, whatever points of contact makes sense. Let’s make sure that we give them. Give them those those contact points.

Brandy Rousselle: [00:33:00] Definitely our website Capital Recovery Dot Net, there’s contact information on there. There’s a get started page that goes directly to us. It goes to our sales department. If you’re interested in our services or just in general, that’s the easiest way to get in touch with. There’s some email addresses on there, too. Then if you want to email us directly,

Stone Payton: [00:33:21] That works as well. All right. And where can we hear the whiskey?

Bryan Rousselle: [00:33:24] What the whiskey holler.

Stone Payton: [00:33:26] Where are you guys going to be in?

Bryan Rousselle: [00:33:27] We’re going to be February 12th, the Valentine’s Day weekend where we will be at high tops and Canton. Yeah, and then March. I think it’s whatever the is it 15th March, 15th downtown Alpharetta at the truck and tap for for St. Patty’s Day there. Celebration.

Stone Payton: [00:33:50] Oh, I love me some truck and tap to. That’s good,

Bryan Rousselle: [00:33:52] Man. That’s a good place. Actually, I like it. It’s good food.

Stone Payton: [00:33:56] Well, Brandy and Brian Russell with Capital Recovery Corp. it has been an absolute. Thanks, Don. Appreciate it. Oh, this has been fun. It’s been informative and I get inspired to want to go out there and do better for for my clients as well. I know our listeners feel the same way and don’t be a stranger, something that might be fun. And if you guys are up for it, it might be interesting to have you come back in the studio some time with a delighted client. We’ll spotlight their business as well. Absolutely. And maybe talk about how you guys were thinking Stone. You’re thinking like it happens twice a day. Well, thank you so much, guys.

Bryan Rousselle: [00:34:34] Yeah, we appreciate the opportunity.

Stone Payton: [00:34:35] Thank you. All right. This is Stone Payton for our guests today, Brandy and Brian Russell with Capital Recovery Corporation and everyone here at the Business RadioX family saying, we’ll see you next time on Cherokee Business Radio.