Alan Faingold is the Founder and CEO of Customer Loyalty Concepts Coaching. His book, We Are All Customers examines organizational culture, team member performance, and service excellence from the customer’s vantage point.
Alan believes that many team members lack the people skills necessary to help organizations retain their customers. His website features on-demand video training that helps team members improve customer service immediately and helps business owners increase accountability for delivering excellent customer service.
What You’ll Learn in This Episode
- How is customer loyalty affected by today’s social and educational environment
- What are the consequences for businesses