Aren’t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill’s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world’s greatest businesses to survive in the future. This inspired Jill to interview big business as well as top CX professionals who are leveraging strategies to deliver a superior customer experience, and to share their stories with the business community at large. Join Jill every third Wednesday at 10AM at CXRadio.online.
Horst Schulze is co-founder and former President/COO of The Ritz-Carlton Hotel Company, and founder and chairman emeritus of the Capella Hotel Group. His visionary and disruptive principles have reshaped excellence, service, and competitive advantage, transcending divisions of industry across the business landscape.
Schulze left Ritz Carlson in 2002 and founded The Capella Hotel Group, an ultra-luxury hotel brand with hotels in Europe and Asia. Schulze crafted the company’s iconic mission statement — “Ladies and Gentlemen serving Ladies and Gentlemen” — which reflects the value of respect for one’s team, instilling a respect for others (our customers, clients and guests).
Author of EXCELLENCE WINS, Schulze is a dynamic keynote speaker, and is a frequent consultant for global businesses and organizations. He and his wife, Sheri, live in Atlanta, Georgia.
About Your Host
Jill Heineck is a leading authority on corporate relocations, and is highly sought after for her real estate industry acumen and business insights. As a published author, frequent panelist and keynote speaker, Jill shares her experience and perceptions with people from around the globe.
Jill is a founding partner of Keller Williams Southeast, established in 1999, and the founder and managing partner of Heineck & Co. Her real estate practice specializes in corporate relocations, individual relocations, luxury residential, and commercial properties. Jill’s analytical approach to problem-solving, along with her expert negotiation skills and sophisticated marketing, deliver superior results to her clients. Her winning strategies and tenacious client advocacy have earned her a reputation for excellence among Atlanta’s top producers.
While Jill has received many accolades throughout her career, she is most gratified by the personal testimonials and referrals she receives from her clients. Jill’s unwavering commitment to the customer experience, and her focus on the unique needs of each client, serve as the foundation of her success.
Follow Jill Heineck on LinkedIn.