Aren’t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill’s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world’s greatest businesses to survive in the future. This inspired Jill to interview big business as well as top CX professionals who are leveraging strategies to deliver a superior customer experience, and to share their stories with the business community at large. Join Jill every third Wednesday at 10AM at CXRadio.online.
Jim Knight is the Owner & Founder at Knight Speaker. He is a 30-year veteran in the Training & Development world, including 6 years as a Public Middle School Teacher before he focused his career on Hospitality. He spent 21 years with Hard Rock International, as the head of Training for the brand’s School of Hard Rocks, which oversaw all learning initiatives for the global cafes, hotels and casinos. During that time, his team garnered several industry awards for print materials, brand videos, e-learning courses and instructor-led classes. Jim and his team were also recognized by Training Magazine as one of the Top 125 training organizations in the world. In 2012, Jim officially “retired from corporate life” and is now a keynote speaker delivering over 100 engagements a year AND a bestselling author with his book, Culture That Rocks. He has been featured in Inc Magazine, Forbes & Entrepreneur Magazines and Fox Business News. Jim’s sessions are centered on developing & amping up an organizational culture, especially in the people areas to help brands stay relevant in the 21st century.
Kathleen Wood is the founder of Kathleen Wood Partners, an innovative growth strategy firm, specializing in transforming visions into reality through strategy brand optimization and leadership development. The scope of Kathleen Wood Partners spans from hospitality, healthcare, service, manufacturing and retail clients. Her firm specializes in working with Founders, Entrepreneurs and Family businesses. Kathleen is a nationally recognized growth strategist, motivational speaker and author, and a proven leader in business and non-profits. In 2010 she published her first book, The BEST Shift of Your Life – The Restaurant Manager’s Guide for Success Outside the Restaurant. Kathleen has never left her operational roots and is a founder and business partner in Suzy’s Swirl, a frozen dessert concept founded by herself, her sister Sue and niece Jen Tierno. Suzy’s Swirl offers THE most craveable, craft frozen yogurts, gelatos and sorbettos. Core to Suzy’s Swirl success is their “Cups with a Cause” program dedicated to giving 5% of thier profits to charities. Their vision is to re-ignite the American Dream through swirling frozen goodness, swirling greatness and swirling gratitude with their innovative frozen dessert concept. She holds a Bachelors of Science degree in hotel restaurant and management from University of Wisconsin – Stout and Master in Business Administration from Loyola University of Chicago.
About Your Host
Jill Heineck is a leading authority on corporate relocations, and is highly sought after for her real estate industry acumen and business insights. As a published author, frequent panelist and keynote speaker, Jill shares her experience and perceptions with people from around the globe.
Jill is a founding partner of Keller Williams Southeast, established in 1999, and the founder and managing partner of Heineck & Co. Her real estate practice specializes in corporate relocations, individual relocations, luxury residential, and commercial properties. Jill’s analytical approach to problem-solving, along with her expert negotiation skills and sophisticated marketing, deliver superior results to her clients. Her winning strategies and tenacious client advocacy have earned her a reputation for excellence among Atlanta’s top producers.
While Jill has received many accolades throughout her career, she is most gratified by the personal testimonials and referrals she receives from her clients. Jill’s unwavering commitment to the customer experience, and her focus on the unique needs of each client, serve as the foundation of her success.
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