Aren’t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill’s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world’s greatest businesses to survive in the future. This inspired Jill to interview big business as well as top CX professionals who are leveraging strategies to deliver a superior customer experience, and to share their stories with the business community at large. Join Jill every third Wednesday at 10AM at CXRadio.online.
Mike Wittenstein is the Founder and Chief Experience Designer/Storyteller at StoryMiners. About 20 years ago he learned that great stories (about you or your brand) come from great experiences (with you or your brand). So, the better the experience, the better the story. A great experience is truly the birthplace of word-of-mouth. That’s always been important, but in today’s driven-at-the-speed-of-social-media world, it’s more than true. It’s essential to future success.
Mike has helped about 700 companies understand the power of combining story and experience with purpose since starting StoryMiners in 2002.
Follow Mike Wittenstein on LinkedIn and Twitter and StoryMiners on LinkedIn.
As an avid and enthusiastic audiophile, Alan Jones has helped loyal customers indulge in their own love of listening to music on high-quality audio since 1995 when he opened Audio Alternative. He later followed his passion and purchased HiFi Buys in 2013. His enthusiasm for experiencing and sharing music was established nearly four decades ago when he walked into his first audio store. “I have had a passion for audio since I walked into a store in 1983. “Since opening my store, I have concentrated on building lifetime relationships with my customers, creating a store staff that is second to none in the market, and choosing product manufacturers that stand with me. I believe everyone who comes in my store will experience my long-term commitment to my customers, my manufacturers, and my employees as well as my desire to learn from them all while having fun. I feel strongly that I would not be who I am today without these people.”
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Jill Heineck is a leading authority on corporate relocations, and is highly sought after for her real estate industry acumen and business insights. As a published author, frequent panelist and keynote speaker, Jill shares her experience and perceptions with people from around the globe.
Jill is a founding partner of Keller Williams Southeast, established in 1999, and the founder and managing partner of Heineck & Co. Her real estate practice specializes in corporate relocations, individual relocations, luxury residential, and commercial properties. Jill’s analytical approach to problem-solving, along with her expert negotiation skills and sophisticated marketing, deliver superior results to her clients. Her winning strategies and tenacious client advocacy have earned her a reputation for excellence among Atlanta’s top producers.
While Jill has received many accolades throughout her career, she is most gratified by the personal testimonials and referrals she receives from her clients. Jill’s unwavering commitment to the customer experience, and her focus on the unique needs of each client, serve as the foundation of her success.
Follow Jill Heineck on LinkedIn.