CX Tip: Win Win
Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is a win-win or no deal. Please tell us more.
Jill Heineck: [00:00:14] Thanks Lee. Yes. So, today’s tip win-win or no deal, you know, I do think this should be the mission and vision of every company. We know that not all clients or customers are a fit for us. So, being willing to walk away or let a client go if they don’t align with our brand values is, I think, key to running a great business. I know that sounds harsh but, sometimes, you won’t always be able to meet a client where they are and serve them at a high level, and also stay in alignment with your values. So, it’s best to let them down now rather than disappoint them later. You want to be able to continue to serve at a high level, and you can only do that if it’s a win-win situation. That’s the tip for today.
Lee Kantor: [00:00:54] Great tip, Jill. Thanks for listening.
Connect with Jill at heineckandcompany.com.