Apruv Gupta MD, MPH, an expert on the topic of empathetic automation and driving care transformation, joins “Leader Dialogue” co-hosts Dr. Charles (Chuck) Peck, Dr. Darin Vercillo, and Ben Sawyer to discuss “Achieving Systemness: Empathetic Automation Opportunities” and explore how empathetic automation can help to address clinical workforce overload and shortages. Dr. Gupta shares his perspective and insights on this important topic, providing practical suggestions that can be applied immediately.
Charles (Chuck) Peck, MD, FACS
Charles (Chuck) Peck is an internist and rheumatologist with more than 35 years of healthcare experience as a clinician, scientist, medical school faculty member, administrator, medical director, CEO, and partner in the global healthcare advisory company Guidehouse.
Chuck’s most recent projects include a $108M financial turnaround of a $2B integrated health system in the northeast leading to their affiliation with a leading academic health system. He was a member of President Joe Biden’s Health and Human Services transition team. Prior to joining Guidehouse, Chuck served as CEO of Piedmont Athens Regional Health System, on the board of Vizient Southern States, partner at a global healthcare consulting firm responsible for the clinical operations practice; CEO of a 150 physician group multi-specialty practice; president of the southeast and northeast regions of a large national health insurance carrier; chief medical officer of a start-up retail health clinic operator; chief medical officer/chief operations officer of a national disease management company; and CEO of an ambulatory surgery center and physician services company.
Chuck is a co-host of the Baldrige Foundation Leader Dialogue program and provides mentoring and thought leadership insights to numerous organizations and leaders across the country on a variety of operational, financial, and leadership topics.
Ben Sawyer, MBA, PT, OCS, LBB
Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.
Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.
After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)
Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.
Apruv Gupta/Guidehouse Consulting
Dr. Apruv Gupta completed his Internal Medicine training at Beth Israel Deaconess Medical Center in Boston, MA, and received an M.D. and Sc.B. from Brown University, as well as a M.P.H. from Harvard University. He leads care transformation at Guidehouse Consulting, and is an expert in driving transformational change, physician engagement, change management, and leadership development. He has led multiple projects in clinical operating model redesign, length of stay and throughput, clinical variation, and service line optimization. He has experience as a clinician, manager, executive, educator, and thought leader.
Dr. Gupta is also the host of the “Speaking of Making Healthcare Work For You” podcast series.