Vanessa Carey/West Corporation
Vanessa Carey is the Director of Corporate Organizational Development with West Corporation. West Corporation specializes in the creation of solutions that cover every aspect of voice communication. These include, to name a few: Conferencing and Collaboration – InterCall, Public Safety – Intrado, Automated Services – West Interactive, West Business Services, Direct Response Solutions – West Direct, Receivables Management Solutions – West Asset Management, Facility and Home-based Agents and several more. You may recognize names like InterCall, Sprint Conferencing, and Raindance who have found their home under the West umbrella. West processes billions of minutes in voice-related transactions every year with 30,000 plus employees located throughout the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. Vanessa has been with West for seven years and leads a team that serves as internal consultants to all the business units at West. This includes responsibilities for all facets of organizational development, corporate related training, leadership training, team building, interpersonal skills development, and executive coaching. Her time at West has been all about progress through developing and launching West University, an Enterprise wide trainer’s forum, virtual training, online exit interviews, and employee engagement surveys, and many other developments. Prior to West she served at Cox Communications as Manager of Leadership Development and implemented a formal succession planning process.
Vanessa has a Bachelor of Arts in Psychology and a Masters of Education (M.Ed.) in Counseling with twenty years’ experience in adult education, counseling, training and development, management and leadership development. She is a national member of ASTD and enjoyed volunteering at this year’s ICE Convention. If she is not developing people she is performing for them. She is active in music and drama and has a passion for travel. Antarctica is on her destination list in order to complete her goal of visiting all continents.
Also joining us in the studio was David Adelman, Relationship Manager with our corporate sponsor Training Pros.