Raleigh Burgess talks about how BlueLeap helps companies improve Customer Experience.
BlueLeap and Customer Experience (CX), Kiwanis Club of Atlanta and community service, Dimensional Solutions and Managed IT Services
BlueLeap integrates cloud-based telephony (voice and text) into your business process, automating communication tasks thereby saving your agents time, reducing customer wait and building brand loyalty. They provide an Oracle Validated Integration that uses the entire Twilio Platform inside the Oracle Cloud Service and brings deep enterprise functionality to large clients. BlueLeap’s CX technologies are integrated into a few industry templates already. Their Customer Experience solutions ares currently being used in over 50+ countries, across 1000+ agents. One example of the exciting capabilities that BlueLeap gives their clients lies within their texting component. It gives the client user the ability to send texts to their customers abroad in English and it’s then translated and displayed to the recipient in their native language. This has proven to significantly increase customer engagement as shown by dramatic rise in text-backs from the recipients. Oracle RightNow users can seamlessly integrate BlueLeap’s Oracle Validated services into their existing platforms and take full advantage of the Oracle cloud’s potential.
The Kiwanis Club of Atlanta has been serving the Atlanta community since 1915. The club’s motto is “Learn, Serve, Connect.” Members “Learn” about our community, our state, our nation and our world through the excellent and diverse speakers at weekly luncheon meetings. Kiwanis Club of Atlanta “Serves” our community through members’ commitment to a variety of community charitable organizations. They “Connect” with each other through the myriad of social and business networking events held each month. The Kiwanis Club of Atlanta is more than a civic club, it is a place where friendships are formed and last a lifetime!
Dimensional Solutions Managed IT provides small- to mid-sized Atlanta businesses a full selection of IT expertise to manage parts or all of their IT needs. With their ala carte menu of services, companies can tailor the level of engagement with Dimensional Solutions’ team of experts. This enables companies to achieve the highest level of network reliability, security, and compliance while saving significant dollars spent on their IT needs. For companies who are involved with a content provider using the “Bring Your Own Device” model for providing their services, Dimensional Solutions is able to insure that these “foreign” devices integrate into the client company’s network without disruption or risk. And when the content project is complete their team will work to disconnect the devices completely and remove all proprietary information from the devices that will be leaving the business with the content consultants. Dimensional Solutions provides a free consultation to determine the needs of the client company and identify areas of risk and/or ways they can improve their IT while saving cost.
Jellyfish is a global digital marketing agency, with offices in the US, UK and South Africa. The company’s award-winning combination of technology and talent deliver paid search, display/RTB, SEO, social media, analytics, optimization, creative, video and development solutions. Jellyfish has worked across a wide range of industries, including property, pharmaceutical, financial and gaming. Their impressive list of clients include Walden University, Fidelity, Carfax, Pfizer, Zipcar, Caesars and ADP. Jellyfish has an international team, with industry recognized qualifications, combines a deep understanding of user interaction online combined with advanced technologies. The company’s team proud to create successful, performance-based campaigns. Jellyfish we understands how the convergence of marketing channels, platforms and devices can be used effectively to create an overall winning strategy, and therefore the perfect digital journey for their clients.
Special Guests:
Raleigh Burgess of BlueLeap 
- TAG Diversity in Leadership Award Finalist 2012
- 10 years experience consulting on ERP and other custom projects
- Former CIO GE Capital
- Advisory Board Member to Biotech Startup >10 years
- 3x successful entrepreneur in software sector
Laura McCarty of Kiwanis Club of Atlanta
- Vice President, Georgia Humanities Council
- Adjunct English Professor, Georgia Piedmont Technical College
- Masters in Comparative Literature, University of Georgia
Mike Remy VP, Enterprise Solutions of Dimensional Solutions Managed IT Services 
- Over 20 years of experience in enterprise/IT solutions
- Self-funded, launched and ran his first IT company for 12 years before selling the business
- Accomplished pilot and photographer
Eric Jones VP, Client Strategy with Jellyfish 
- CEO, Avenue J Development LLC
- Previous Board of Directors member, Toolbank Baltimore
- >10 years in leadership roles in digital strategy/marketing companies