Insurance Extravaganza 2025: Tackling Dental and Medical Billing Challenges, with Christine Taxin, Links2Success (Dental Business Radio, Episode 57)
In this episode of Dental Business Radio, host Patrick O’Rourke interviews Christine Taxin, a leading expert in dental and medical billing. The discussion covers the importance of responsible billing practices, the evolving landscape of dental insurance, and the significance of medical histories in dental practices. Christine highlights the need for proper documentation, the pitfalls of unnecessary write-offs, and the critical role of educating patients about their treatment plans. The episode also previews the upcoming Insurance Extravaganza 2025 in Orlando, Florida, emphasizing the event’s educational value for dental professionals.
Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by John Ray and the North Fulton affiliate of Business RadioX®.
Links2Success
When running a dental practice, clinical expertise and quality customer service come first, but what about the behind-the-scenes work? Many dentists and team members struggle to keep up with the complicated world of dental billing and insurance claims while also remaining as profitable as possible.
Thankfully, Christine Taxin is here to lend a helping hand and shed some much-needed light on best practices for billing, staying current with yearly codes, taking advantage of medical/dental cross coding, and much more.
Yearly codes, collections, co-payments, and patient privacy—there’s a lot to keep in mind when handling dental insurance, and the rules and regulations are constantly being updated as well. Maybe your team is regularly running into issues or even concerned about a future audit. Perhaps you’re apprehensive about the possibility of overlooking revenue opportunities. Regardless of the situation, it’s essential to seek guidance and training from a genuine expert in the field.
Christine Taxin is a member of the National Association of Dental Plans, is on the Dental Benefit Council of the ADA, and is also fully licensed by the American Dental Association to share ADA CDT Codes. She can provide comprehensive training to your entire team that covers several important objectives and topics related to dental billing and coding, including the following:
- State-Federal government regulations of dental/wellness benefits
- How to successfully complete new insurance forms
- Utilizing diagnostic codes to access maximum insurance benefits
- Updating medical history forms
- Navigating the various legalities of narrative writing and documentation
- And much more!
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Christine Taxin, Founder and President, Links2Success
Christine Taxin is the founder and president of Links2Success, a practice management consulting company for the dental and medical fields. Prior to starting her own consulting company, Ms. Taxin served as an administrator of a critical care department at Mt. Sinai Hospital in New York City and managed an extensive multi-specialty dental practice in New York.
With over 25 years of experience as a practice management professional, she now provides private practice consulting services, delivers continuing education seminars for dental and medical professionals, and serves as an adjunct professor at the New York University (NYU) Dental School and Resident Programs for Maimonides Hospital.
Topics Discussed in this Episode
00:00 Introduction and Sponsor Acknowledgment
01:27 Welcoming the Guest: Christine Taxin
02:28 Discussing Dental and Medical Coverage
07:26 The Importance of Patient Responsibility
14:17 Challenges in Dental Practice and Insurance
20:25 The Role of Oral Health in Overall Health
34:05 Humorous Banter and Legal Concerns
34:27 Excitement for the Insurance Extravaganza
36:31 Key Speakers and Topics at the Event
38:03 Challenges with Bureaucratic Rules
38:22 The Evolving Role of Front Desk Staff
40:43 Importance of Teamwork in Dental Practices
42:28 Navigating Insurance Contracts
53:38 Unnecessary Write-Offs in Dental Offices
01:00:31 Promoting the Insurance Extravaganza Event
01:02:11 Closing Remarks and Farewells
About Dental Business Radio
Dental Business Radio covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants.
Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps and a complete show archive is here.
Practice Quotient
Practice Quotient is the sponsor of Dental Business Radio. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.
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