Founded on Integrity E1
In this episode of “Practicing with Integrity,” host Dr. Daniel Galindo kicks off the podcast by welcoming Rob Dinker, the founder and CEO of Integrity Dental Services. Rob takes us through the fascinating journey of his company, which started in 2019 just before the pandemic, and has seen rapid growth ever since. He reveals his strategies for building a dedicated team, such as hiring seasoned industry veterans to mentor younger employees, fostering a non-toxic work environment, and providing clear career advancement paths. Throughout, he shared the importance of good leadership, continuous communication, and actively listening to employees to ensure their satisfaction and retention.
The conversation deepens in the second part as Dr. Galindo and Rob discuss the critical role of relationships and trust in the dental industry. Rob highlights that strong relationships are key to differentiating their services in a competitive market, where trust keeps clients loyal even during tough times. He shares his approach to maintaining these relationships, stressing personal connections, consistent communication, and proactive problem-solving. The discussion then shifts to leadership and organizational culture, with a nod to Liz Wiseman’s book “Multipliers.” Rob concurs that effective leadership and a positive culture are essential for a company’s success, enabling an efficient operation that values input from all levels and leverages technology.
Rob Dinker, CEO of Integrity Dental Services, has been in the dental industry for over ten years. During those years, he was one of the first individuals in the laboratory industry to transition into working with some of the most prominent dental service organizations in America.
Rob attended college at Terry College of Business-University of Georgia, gaining a Master of Business Administration with a minor in economics. Before his education, he obtained the Hope Scholarship to pay for all of his schooling.
In his free time, Rob enjoys working out and playing golf. He also has a fiancé and two red labradors that he enjoys spending time with. Rob also enjoys being active in his church community and lives his life, putting God first.
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About This Show
Welcome to “Practicing with Integrity”, the podcast that shines a light on the pioneering spirit of modern dentistry. Each episode, we delve into the comprehensive world of dental techniques and 
technologies that are using the boundaries of what’s possible.
Join us as we explore the innovative practices that re not only transforming lives but also the very essence of dental science. Whether you’re a professional in the field or just curious about the latest advancements, this podcast offers a unique perspective on the art and science of dentistry and dental technology. Stay tuned as we navigate the fascinating landscape of oral health, where integrity meets innovation.
About Your Host
As one of the most distinguished figures in the field of dentistry, Dr. Daniel Galindo has enjoyed an illustrious career in prosthodontics. Educated at the Universidad Javeriana School of Dentistry in Bogota, Colombia he then completed his specialty training in prosthodontics at the University of Rochester Eastman Dental Center in Rochester, NY.
He served as Assistant Professor in the Department of Prosthodontics and Operative Dentistry at the University of Connecticut School of Dental Medicine and currently serves as Clinical Assistant Professor of Dentistry at the University of Rochester School of Medicine and Dentistry.
Dr. Galindo and his young family moved to Scottsdale, AZ in the Summer of 2002 and soon after that opened his family-operated private practice in North Scottsdale. In 2008, he opened the ClearChoice Dental Implant Center in North Phoenix as a founding partner and clinical director. There he revolutionized the approach to the management of the edentulous and soon-to-be edentulous patient by improving the delivery methods and efficiencies of full-arch implant dentistry, adopting the All-on-Four treatment concept.
In early 2024, Dr. Galindo joined Integrity Dental Services as Chief Clinical Officer, making his appointment a pivotal moment in Integrity’s ongoing history. His wealth of experience will see him lead the clinical direction of the organization, strengthening its existing services and helping to bridge the gap between innovative laboratory techniques and the ever-changing practical needs of a modern dental practice.
Dr. Galindo will also play a pivotal role in the launch of the new state-of-the-art live clinical hands-on educational facility in Scottsdale, Arizona. This new facility is set to transform client and partnership experiences, reinforcing Integrity’s position as a leader in the dental laboratory industry.
As a Board-Certified prosthodontist, Dr. Galindo is a Diplomate of the American Board of Prosthodontics and a Fellow of the American College of Prosthodontists. He is also a Fellow in the International College of Dentists and is an active member of numerous prestigious dental organizations, including the American Dental Association, American College of Prosthodontists, Academy of Osseointegration, American Academy of Fixed Prosthodontics, American Prosthodontic Society and the International Team for Implantology. He has also authored numerous scientific publications and is a sought-after speaker at national and international meetings.
About Our Sponsor
In September 2019, Integrity Dental Services opened its doors. In less than two years we have grown from 3 employees to over 170. From 3 locations, we provide our products to customers in over 35 states around this great country. Frankly, we get it.
Integrity Dental Services is a dynamic, forward-thinking, cutting-edge, and problem-solving dental Laboratory company, and it all starts with communication.
We take pride in the work we produce, and we proudly make it in the USA with the highest quality materials available. We have assembled a team of true professionals that understand these values and love what they do. USA-made products and our team of professionals are the recipe for our success. This is what Integrity Dental Services is all about.
Quality is so much more than a product; it is a philosophy that starts with communication. We at integrity are excellent listeners, and we are excellent at truly understanding the needs of our customers. We build relationships, not account numbers, and you won’t find an automated phone tree answering your call.
