In this episode of In and On Business, Gloria Mattei with Nothing Bundt Cakes and Matthew Foster with Frazier & Deeter join host Andy Williams to discuss how both working in and on your business is a necessity to achieving the balance of your success and your company’s success.
Gloria Mattei was born in Puerto Rico in 1968. The last kid of five. Graduated from the University of Puerto Rico with a degree in Business Administration, majoring in accounting. Worked for 16 years in the telecommunications industry performing several positions, domestically and internationally, starting with accounting and then transitioning to operations, due to her desire to get to know all the details of the business and understand how to run it.
She performed several functions within the Finance/accounting role, starting with auditing financial operations, new business initiatives financial support, and Wholesale Telecommunication operations, and her last role was as an Associate Director for M2M Operations for Verizon Wireless.
She was responsible for the implementation of the settlement system between Telecommunication carriers, when the first M2M system was established by Verizon Wireless, for Onstar-Telematics-General Motors back in 1999. From there she moved to manage a national team that supported major OEMs, such as Toyota, Mercedes Benz, etc. supporting the design, implementation, testing, and operational readiness of their telematics/M2M systems.
On a personal note, she is happily married, for 26 years, to her wonderful and supportive husband Sergio Pacheco. They have been blessed with two amazing kids, Adrian 21, and Zahra 18. Georgia has been their home since 1997, making Roswell their first home, and now in Milton for the last 12 years.
Gloria comes from a large family. Her grandfather was an entrepreneur farmer who owned and developed land for farming and cattle. Her mother had an entrepreneurial mindset as well and supported her family by establishing her own realty leasing business.
Her two older brothers owned a bookstore and a consulting business for many years. Gloria loved her corporate career and considered herself a conservative mindset. However, that owner/entrepreneur seed wanted to grow, and the inspiration to allow it to grow started with being a mom of two kids, one of them, diagnosed with Autism Spectrum Disorder.
Gloria’s entrepreneurship started when she met the Nothing Bundt Cakes (NbC) brand back in 2010, during one of her many business travels to California. She was introduced by a friend from Texas who knew the brand very well. She came home to tell Sergio, her husband, “ I think we found the business” and her husband said… “ Are you crazy? You don’t even cook!” Gloria had the vision to be the first NbC store in GA.
Her first thought after knowing the brand, was “There is nothing like this in GA”. One year later the first NbC store opened in Sandy Springs Ga, and Sergio got to taste the product, at his own XMAS housewarming party. At that point, he said, “You are on to something. Let’s start the research process”. What started as simple franchise research in January 2011 resulted in the opening of the 2nd NbC store in GA, store number 83 for the franchise system. They open their doors in December 2013. They will be celebrating their 10th anniversary on December 13, 2023.
In March 2022, Gloria and Sergio were approved to grow to their second bakery. However, destiny and serendipity had other plans. She had a strong relationship with the owner of the first store in GA (Sandy Springs) and that owner reached out to Gloria- as soon as she was approved for her second bakery- and said “I want to retire and I don’t want to sell to anyone but you.”
Long story short, Gloria and Sergio expanded their market by taking over the Sandy Springs bakery on June 2022 and are now proud owners of bakery #1 and # 2 in GA which proudly serves the GA 400 North Fulton Corridor.
She and her NbC family are proud to bring joy to our community and truly live the experience of how “cake changes everything”. Gloria opened her business with a big dream. That dream is her why. The dream of building a platform for her son, who is in the autistic community. He could either be able to perform in it or prove that he, and other kids like him, can function and have a role in the community.
Gloria is not a stranger when it comes to the community. She has used her business to integrate into the community and find different ways her cakes can bring joy and help at the same time, in all different ways possible. She says she is very proud and grateful for how this platform has allowed her son to grow, and how she and her team have been able to assist the community in many ways.
Gloria has seen this bakery grow not only as a platform for her son, but for her daughter, and many other individuals, including other special needs young adults in the community. Gloria has had the honor of being nominated and receiving several awards that have made her proud of all the hard work they have put into their business during the past 10 years.
Matthew Foster is a Tax Partner in Frazier & Deeter’s Tax Practice and Co-chair of the firm’s Manufacturing & Distribution Group.
With over 15 years of experience in public accounting, primarily at FD, he specializes in serving privately owned middle-market companies, including those backed by private equity. Matthew’s expertise lies in corporate structuring for tax strategies, mergers and acquisitions, joint ventures and ESOPs.
He assists clients operating in diverse industries such as manufacturing & distribution, technology, real estate and construction.
This transcript is machine transcribed by Sonix
TRANSCRIPT
Intro: Broadcasting live from the Business RadioX Studios in Sandy Springs, Georgia. It’s time for In and On Business brought to you by the Sandy Springs Perimeter Chamber. For more information, go to Sandy Springs Perimeter chamber.com. Now here’s your host.
Andy Williams: Welcome to in it on business with the Sandy Springs Premier chamber where we explore the tension between day to day business operations and strategic growth. The in and on of business. I’m your host, Andy Williams. In each episode we explore the ideas surrounding working in your business, while also exploring the essential strategies for working on your business. Whether that’s carving out the visionary path or delivering a final product to streamlining processes, sustainability, whatever the case may be. Both working in and on your business is a necessity to achieving the balance of your success and your company’s success. Our guest today first is Gloria Mattei. Correct, with the last name Mattei. Mattei, I knew I wasn’t going to get it right, even though I knew you corrected me already. Owner of not one, but two Nothing Bundt Cakes here in Georgia. And Matt Foster, tax partner at Frazier and Deeter. Welcome. We’re thrilled to have you guys here to share stories, wisdom of everything you all do to leverage your in and out of business within your own organizations to get us started, let’s start with our guests. Learn a little bit more about them. Gloria. Oddly enough, you began your career in accounting as well. So let’s hear how you made that transition from accountant to Nothing Bundt Cakes.
Gloria Mattei: For Nothing Bundt cakes, right. So I started, like you said, my career as an accountant. I was a CPA, and I started in the auditing world. I was auditor for the Office of the Comptroller of Puerto Rico. And then I, I wanted to be in one of the big six companies, Right. Doing tax and auditing. And the opportunity came for telecommunications company that was looking for bilingual accountants. And so I had the opportunity to interview with them. And it was actually a company that was the legacy company of what today is Verizon. It was called GTE, and they were looking for bilingual individuals for their international operations. So that’s how I ended up in the United States, from Puerto Rico to the United States as an accountant, as an auditor in taxing and all operational for all their international operations and also domestic. And so from accounting, I was there for about five years in the accounting world doing new business initiatives and everything that was telecommunications based. And in all honesty, I loved accounting, but I got tired of the taxing and the closing and the closing months. Every you know, in one of the closing flash meetings that we had, they were talking about that we were losing revenue in one of the cell towers because we were losing records. And I’m like, Oh my God, I need to learn about the business. I want to know what the business is about, not just the numbers. And so I did a completely 360 degree and there was an opportunity on a new team that was being developed for telematics.
Gloria Mattei: So remember, OnStar and General Motors. So I jumped into that team completely away from accounting into building that network and doing the operations of that network. And so I was there for 16 plus years, and I was traveling all over the United States in different OEMs, etcetera. And then I was in San Diego doing one of my trips to one of the OEMs, and my friend invited me to a nothing bundt cakes. And I said, What’s that? And he said, I’ve never had nothing. Bundt cakes. It’s like, no. And so I said, I don’t know. I’ll go with you. I don’t like cake. And so I went, I saw the bakery and I was like, Oh my God, this is the cutest thing. It was in San Diego. And I tried a cake and I was like, Oh my God, this is amazing. So I asked him, Is there anything like this in Georgia? And he’s like, No, I know them from Dallas and they do super well. And I said, Oh, that’s very interesting. And then he brought home like a bunch of cakes with him. I was like, What are you doing? And he’s like, I need to bring this for gifts. Everybody loves them. So anyway, I came home and I told my husband, Hey, I think I found something else I want to do. And the reason is because in the back of our mind, I have two kids, but my oldest son is in the spectrum. He’s autistic. And so I knew that corporate world was going to be hard for sure.
Gloria Mattei: So for some reason we had in the back of our head, we got to do something on our own and see if it’s that platform for him. If it’s not a platform, at least we can prove if he can work with us that he has a value in society. And so that was the was in the back of my mind about, you know, stepping out of corporate world and doing this. That’s excellent. And so the first reaction was, you’re crazy. You don’t bake, you don’t cook, you don’t do anything right. And I said, that’s true. I don’t do anything. I always travel all over the place. So it just ended up being serendipity. And we just left the conversation there and I. Was actually moving to a new house. And my friend that introduced me said, Hey, somebody took your idea. And there’s a store opening in Sandy Springs. And I said, Oh God, I want it to be the first bakery in Georgia. I said, It’s okay. I can be the second one. And so he actually brought cakes to my housewarming party. And so when my husband saw the reaction on everybody’s face, he’s like, Is this the place you told me about? And he’s like, Yeah. So we lost the opportunity of number one, we got to be number two. And he said, It looks like you’re into something. And so we started researching and the reason why I ended up owning a Nothing Bundt Cakes.
Andy Williams: And here we are.
Gloria Mattei: And here we are. Now I got number one and number two bakeries in Georgia.
Andy Williams: Yes, that’s excellent. And over the course of time, you ended up acquiring Exactly first one. Yeah, that’s that’s such an amazing story to me, just on so many different levels. Just simply one being an accountant and then transitioning all the way and turning on a very different side of the brain.
Gloria Mattei: It’s completely different side of the brain. I remember that when I decided to study accounting and be a CPA, what I had in my head was what my first accounting professor at college told me. And it’s like, if you’re an accountant, you can own your own business, you can do whatever you want. And so that’s what actually inspired me to go into accounting. But never in my life thought I would own my own business. I was corporate hard core, so that was a completely out of nowhere.
Andy Williams: Excellent. Well, does that make you corporate hard core at Frazier, or is that where where we land? Give us give us some of your background, Matthew. This is a this is a tough opening act to follow here because mine is much more simple.
Matthew Foster: Um, yeah, I mean, I’m I’m a tax partner at Frazier and Deeter. I’ve been there for 15 years, so unlike you, I am from Atlanta. I’m from this area. Actually, I’m from Dunwoody, right where we’re sitting right now and have both of my degrees from Georgia State. And I, I remember the summer of oh eight very clearly. I left the school in June of oh eight and then or no, in May of oh eight. And I walked into the doors of Frazier and Dieter in June of oh eight, and I haven’t left since. So unlike you, I am a true walking accountant. It’s just the same as last year, every single year. But no, I’ve greatly enjoyed the the time I’ve spent here. And I mean, it’s it’s why I’ve decided to become a partner here and stay here. And it’s it’s working with individuals like yourself working with small business owners, usually family founder owned businesses and helping them to navigate the IRS, navigate the accounting side of the business because a lot of people don’t have your skill set that have started businesses and they’re very, very good at what they do. But struggle a little bit with with how to operate a business. So you’re a package that we don’t see very often in a client base.
Gloria Mattei: It’s hard when you when you build your own business and you really don’t have any background. Right. And still, as we’ll talk about it, it comes to a point in which even though you may have that background, you do need that extra help because you cannot focus on that if you really want to grow your business.
Matthew Foster: Yeah. So I mean, we’re we’re brought in a lot of the times to. Helped take over some of that for them, but also give them ideas about stuff they haven’t been thinking about, ideas about expanding or having them look 3 to 5 years out. And they’re so focused on the now, they’re so focused on next week or making payroll next week that they fail to really think about where do we want to take our business? How far do we want to take it? Or I mean, can we make it bigger? Can we expand or do we want to sell it at some point?
Andy Williams: Well, and I think you lead in with an interesting point there, is that there’s a lot more being asked of you as an accountant than than than what probably the general public looks at is we look at it very much as it’s the numbers and, you know, they’re their ledgers and this is the route that we go. But the reality is, is you’re asked to think outside the box for these people as well, too.
Matthew Foster: No, it’s it’s it’s funny. A lot of people when they when they hear that I do taxes, they think I’m just sitting there with a green visor and you’ve got. I’ve got my tent. Well, I do have my tent key and I love my ten key. But no, to your point, it’s. It’s not just looking at the traditional compliance, not just looking at the tax return, but learning about them, learning about what drives them and what can we do to help. Further what they want to do with their business. And it might not be anything that we can do, but it’s knowing people that we can bring in to help with what they want done.
Andy Williams: Know and spot on. And that’s that’s where it’s, you know, from an innovation standpoint, I think that’s I would say that’s probably where you’ve seen, you know, a lot of businesses accounting firms especially grow is you weren’t always supposed to necessarily learn and gain all that inside depth and knowledge. But the importance of that is, is what I think everyone sees now is there’s there’s a lot more that goes into into strategic thinking of how do we approach it now to transition to you from a strategic standpoint is how do you evolve and innovate and grow nothing. Bundt cakes like what does that look like, especially as a as a franchisee and, and moving a business forward, you’re really leaning probably hard in on corporate a little. But there also want you to go and innovate on your own.
Gloria Mattei: So it’s an interesting aspect, right? And again, I had the view of I got to do something on my own. I didn’t know what. Right. All I knew was accounting and corporate world. So I knew I needed some structure. So that’s the reason why a franchise kind of struck my attention. It’s like I’m a rule follower. I know how to follow a path, right? And so I need that structure. Once I have the structure, I can probably just, you know, venture from there. And it was it’s interesting, once you start your own business franchise or no franchise, you are mostly the beginning of the time just in the business constantly. I mean, labor is stuff you don’t have the right manpower, you don’t have the right team. You are just working in the business kind of. I mean, in my case, I had no experience in the food industry. I had no experience in baking, right? I just had to learn that in three weeks and then fly, Right. So, yes, they give you a structure, but you really have to come up and bring in all those skills. And for sure, being an accountant, being in a corporate world that really helped me.
Gloria Mattei: It was a huge learning curve. So it was a transition for me into venturing into the day to day operations, physically being there, not only implementing all the training that we learn, but also how do you coach your team, right? And so from an in working in the business perspective, that’s where the majority of the the action should go right? Coaching the team growing your team making sure that they can do their day to day operations so that you can transition out and then work on your business and figure out, okay, where do we go next? Right. And it’s been quite a journey from the first days of My God, we did 24 hours a day just trying to learn the operations in and out and then stepping out and saying, wait, we’re spending too much money in cost of goods, right? We have too much money in inventory. How do we lower the cost we need to make this profitable? Et cetera. Et cetera. And that’s when you step out and got to see all of that.
Andy Williams: Now, you know, staffing is a key buzzword these days, and I’m sure you all are in in different situations because I’m sure you have part time staffing that you also have, let alone full time your primarily full time at at Fraser and Dieter. But but I would suspect that that all of that still is it’s the same conversation that you’re having of how do you how are you finding these new accountants and bringing them on board? How are you finding this part time staff to fall in love with a business and want to be there, you know, day in and day out. So, you know, from a you know, I love the idea of coaching. You know, my background is in sports and sports is my passion. So when I look at something in coaching somebody, I look at, you know, how do you coach an athlete or how do you, you know, grow them from there? I think, you know, I also look at it in the business world, it works the same way. So looking at you first, first map, you know, from a coaching growing, you know, being in the business a little bit more is how do you what do you do, you know, to coach and grow your team and ensure, you know, their own success and peace of mind?
Matthew Foster: I mean, this is a huge thing that we’re dealing with right now where. We constantly are asking our staff, I mean, what can we what what is lacking? What what can we do better? And one of the things is training and coaching and developing developing is a big key word inside public accounting and probably in other career paths. But it’s in the business space. It’s we need to develop these people into becoming the next leaders of the organization into the next level. And. Covid has changed that up quite a bit for us. We did start noticing I mean, I kind of liken it back to I have two small kids and both of them started elementary school during Covid and there is definitely this Covid lag to their to their learning. We’re starting to overcome it in business. We’re starting to overcome the Covid lag as well, because when everybody left the office and we went full remote for I mean, about a year and even now we’re a hybrid environment. But that year away from our staff, our seniors, sitting outside in bullpens and not hearing the conversations between partners, between managers and just the. The overhearing highly technical conversations happening. Nobody realized how valuable just the hearing it being talked about in the open in the office was until we didn’t have the office to talk about it. So it’s it’s overcoming and learning how to now work in a hybrid environment and still impart that knowledge. This past year we did our first firmwide where we we brought everybody in to do a week long of training where you could network and not only learn technical aspects, but soft skills, leadership, you know, how to work around, you know, looking at people’s shortcomings. But they’re not shortcomings. It’s it’s, it’s strengths that are hidden and how to identify those, but also work around a big push in our firm and I think in corporate America in general is this push around mental health and being more cognizant of that in the workplace.
Andy Williams: Absolutely. I think, you know, that’s something you know, we’ve all had to check that a good bit here over the past year, year and a half. You bringing up having young kids at home. You know, some of the things even, you know, for us with my wife working upstairs, me working downstairs and kids working in the middle, you know, we kind of let things slide of, you know, who are you online with? What are you talking to? Who are you? Because we knew they needed that exchange and that interaction. And, you know, I think it just it proves your point of being back in the office matters, you know, and having that interpersonal communication is extremely important, you know, from a knowledge standpoint, but also from a just a mental health standpoint, just to sit down and have a conversation with somebody and not not necessarily about work, but just to turn it all off a little bit and take care of yourself.
Matthew Foster: Yeah, there’s a lot lost in translation when you’re over teams or over Zoom that I work, I work in the office as much as possible. I like to work hands on with with the people that are working on my clients and. A lot of times there might be some sarcasm that’s thrown around and it comes across much easier in person than it does over Zoom or over email. So. Yeah. Bringing up development. Bringing up coaching. When you talked about what’s the difference between on and in. So I was I was thinking about this over the weekend and over the past couple of days and. When I look at working, I get the two confused.
Andy Williams: I’m with you. There’s a lot in both on.
Matthew Foster: The end here. It boils down to what’s the core values of your business?
Speaker5: Absolutely.
Matthew Foster: And for Frazier and Deeter, it’s we call it peak. So it’s it’s people entrepreneurial, accessible and quality. And we live on those core values. So for our people, I mean, it’s one of our things is we greatly invest in our people and buy in turn, we want them to invest in our clients. So by working in your business on your people, it should in turn. Or is it the other way around? I think you’re right. Yeah, you’re right. Yeah. It in turn it it works on your on your business. At the same time, by focusing on the quality that you’re providing to your clients.
Andy Williams: No, I love that. And I was going to say your experience because, again, you’re you’re dealing with its younger group. Yeah.
Gloria Mattei: Completely different experience. So it was definitely quite an adventure in a different way, right? So I was lucky enough that I didn’t have to close doors because I was not considered a restaurant, so I wasn’t serving people. I don’t have chairs and tables, etcetera. So I was allowed to stay open. But then I was impacted by the fear of the employees I was impacted by. I mean, we all were like, okay, so what are we going to do? We, you know, we had big orders, we corporate orders that were shut down immediately. Okay, So how do we pull back? And, you know, you’ve got to bring down all of the production efforts, etcetera, and that’s the working on the business. And then working in the business was, okay, so how do I provide some safety to the team members that I have in here? Because I got to make sure that they’re safe, right? And and my team, you continue the coaching aspect. I got lucky too, because I have a mix. I have a mix of younger people and I have a mix of adults that some of them are maybe retired moms that are just doing something that they like to do and they don’t need the income. So I was really lucky because they were like, We’re good. We’re just going to go home and wait for this to pass. And some of the kids were also my mom and my dad doesn’t want me to work, but then I had the other ones and kind of mixing into the mental health. I had other ones that were like, If I stay in my house, I will go crazy. I cannot do this. I have to be active. I cannot. I get depressed. It’s like, Well, I’ll provide you a safe environment. We’ll put everything in place that we need to put. But I mean, we got to make things happen, right? And it’s that coaching of in good days you have and where is abundance and when there’s sales, this is how you operate, but there’s a lot of coaching. On when that’s not the case. How do you operate? Right?
Andy Williams: I know. And I think that’s great. I think, you know, the piece that that really stuck out. And you know, Matt, you had said, you know, strengths that are hidden. You know, to me, like that was a like I wrote that down as like, that’s something that’s a an interesting viewpoint to look at because too often, you know, if somebody is not successful or they’re not hitting marks or doing what they need to do, you know, you you almost look at that as a as a downfall for them and a failure. And but at the end of the day, it’s not. It’s how do we how do we coach them up? How do we build them up, how do we make that? And it could.
Matthew Foster: Be even going further. I mean, they might not be hitting the marks in the job that they’re doing, but is there somewhere else in the organization that they their skill set would be better, valuable?
Speaker5: Yeah, absolutely right.
Matthew Foster: So I mean, we have a couple people that I’ve seen go from our tax department to operations to marketing and and it’s. They do a good job. But it wasn’t you could tell it wasn’t what they were built to do. And so it was you know, if you look at it just in the lens of their their tax person, of course they’re going to fail. If you take a step back and say, well, what skill sets are they? Are they showing and is there somewhere else in the organization that would be a better fit? And we try to move people around as best as possible.
Gloria Mattei: Yeah, I think that applies to to any business, any industry. I think it’s the flexibility, but it also goes with the developing mindset, right? It’s not just about looking at what is on the outside. You apply for this job and this is what you’re going to do. It’s about you may not be hitting the mark here, but let me find where you can be and giving them that opportunity. And I think that happens in any industry. Corporate, of course I’ve seen it. But even even in this and that has been one of my biggest eye openers. I mean, I had I mean, my favorite story. I had an individual that applied for a job and he actually applied. I divide the bakery between the back of the house in front of the house, and he thought he wouldn’t the back of the house job. And we knew he had special needs. And so that’s close and dear to my heart. And of course, I offer him a job. And it was interesting. He really didn’t have the motor skills to be able to function in the back of the house. But the personality that that individual had was amazing. And the way that he talked to people and the way that he connected. I mean, going back to the values, one of our values is creating and genuine connections. So it’s much more than cake, right? It’s much more than the best product. You have to create that genuine connection with the guests that you’re serving. He was fantastic. As soon as we moved him to the front of the house, I mean, he could talk a storm and he could create those connections and he could say, and it was amazing. Nowadays he evolved. He found a job with other persons because we were able to give them the opportunity and find that spot. And he’s now apparently not a paralegal, an assistant for special needs kids in a school, which is like fantastic.
Andy Williams: Yes. And that’s great. And I think, you know, it kind of leads a little bit into the on side of things, you know, and that passion that goes into, you know, finding that passion for somebody and what that means and, you know, across your businesses, you know, having that passion or innovation or opportunity to work on your business and grow it is is always interesting. And I think, you know, the accounting profession, you know, we had spoken before is like, how do you, you know, students, new hires, how do you how do you engage someone to go like and both of you actually can answer this since, you know, with a background in accounting is, you know, how do you turn somebody’s brain on to to go like, this is where I want to be, You know, how do you how do you get them to find that passion of, you know, you’re fighting the marketers of the world, you know, with, hey, we have fun and we go out and we entertain and we do this, but at the end of the day, you all are doing a lot of those same things and you’re engaging in the same way. So how do you how do you get people to see that accounting profession as this this place that’s evolved and grown to be be more?
Matthew Foster: So it’s interesting you bring that up. I’ve been in I’ve been talking with the head of the School of Accountancy at Georgia State, and they’re having this issue right now where there’s not big enrollment into account the accounting program anymore. And it’s it is we’re seeing it in the profession. I mean, we’re seeing it in the industry that we’re seeing less students coming out of the school system. And so we’re having a shortage of first years coming into the profession. And what is the issue here? I mean, that’s the thing. And it boils down to or this is my take on it. I don’t know if it’s right, but this is what I’ve been thinking for a while is accounting in general. I mean, it goes back to what do most people think about when they think of accounting? They think of, you know, in a suit and a tie. Very long hours, never see light, always behind a computer or now always behind a computer, but very boring. I mean, dealing with the IRS, Who wants to deal with the IRS? Nobody wants to. I don’t even want to. But very boring career. Whereas. I mean, it’s there are boring times. I think anything that you do, there are boring times if you’ve done it for long enough. But. It’s also a different we have a new generation of leaders in the accounting space that we need to show the students.
Matthew Foster: We need to show younger individuals out there that the days of, you know, grinding, grinding, grinding are I mean, it’s starting to slow down. I mean, it’s still there. There’s busy times. There’s slower times. But we’re not just people in suits and ties. I mean, we all have personalities. We all have lives outside of of accounting. And we we it’s not just sitting down, grinding for ten hours a day and then going home and doing it all over again the next day. It is working very closely with business owners, getting to know them on a personal level so that we can help them with other needs, not just filling out their tax forms. But it’s it’s trying to get people to see because a lot of the older professionals in the in this industry where the. The long hours and the never seeing their kids baseball games or something along that as a as a badge of honor, which is not what anybody wants to hear anymore. And in fact, I don’t like I am very clear with my team. I’m like, Hey, my girls have cheerleading tonight. I’m going to see them cheer. Like if you have kids that are doing something, we’re doing this for our family. But why give up seeing your family grow up just to do this?
Andy Williams: No, that’s and I love that. I know. I, you know, made it a point. And, you know, my father was in sales, but he was also able to be home a lot of afternoons when I still got home. And and that’s definitely rubbed off on me of wanting to make sure I was around and being around and, you know, so I think that’s extremely important. And I think it’s important for all businesses, not just it.
Gloria Mattei: Is, but I think it’s what you just said, right? It’s about them understanding what is the value of what they’re bringing to the community in a way. Right. Because it’s like you said, accountants are not just about the numbers and the taxes and just crunching the numbers from, what, February through April and if you’re in corporate the different time frame. But it’s about helping that business owner finding an exit strategy or where do you get the funds to do that growth that you need. And those and I think those are exciting times, but it’s a misconception. I agree. Yeah. I mean, because my first indication when I told my kids my story and I was an accountant, you were one of those boring people that. Okay, you know, but but it’s much more than that. No, absolutely. But I think it’s in industry, of course. I mean, the majority of the my younger adults, of course, they’re coming just to do a summer job or they’re coming to do an after school job, etcetera. But I mean, the is much more than that is they can get a lot more than just, you know, learning how to do a pose or whatever.
Gloria Mattei: The majority of my kids that come in and it’s actually very rewarding. They come, they come super shy. They barely answer the questions in the interview. And then when you put them in front of the guest and they start talking and I mean, you see them progress and how and how they grow into college and you and you see them coming back and asking for references and it’s like, Hey, would you tell them what I did at the bakery and the connections that I made? And I went with you and I talked to people because those are skills that they are going to need wherever they go, right? And when I bring people into the bakery that I see a potential is if you stay with us, you can do a growth and it doesn’t matter. It doesn’t need to be a bakery. I mean, the tax I mean, the skills that you’re going to learn are going to work with you wherever you go. Right?
Andy Williams: Well, and I think I look at it as they really they really become the face of the business. It’s not, you know, it’s these, you know, young children looking for part time jobs that are you know, they become the face of of the business. So you have to kind of share all of that knowledge information and get them to a point to to be comfortable in their skin and show that compassion.
Gloria Mattei: It all goes to the coaching and the developing right. And I think you need to be honest with them. This is and it’s also about the values, right? I don’t think if you have any values in your business, then it’s very hard to to communicate this and get this in their heads. But for us is, you know, servant’s heart. I mean, that’s what you’re here for, to serve the community in one way or the other. Spirit of a champion. Things are going to get hard and it doesn’t matter the industry again. Right. And so it’s that spirit of a champion. You’ve got to get through it. And it will be it will be fine. You will get through the other end. Right. And and genuine connections. One of the many things again, I was in corporate world and I was in the crunching numbers all the time. And one of the things that I never did was be out in the community and outreach at the community. I, you know, yes, we had the the the contributions to, you know, donations that you did that were matching by the company and all of that. But being out there in the community was not something that I did a lot in corporate world. And that was one of my biggest rewards as I stepped out. Because, I mean, who moves you as a business owner? The community.
Speaker5: Community. Yeah.
Andy Williams: Yeah, no, for sure. One last kind of question. We, you know, I don’t want to keep keep us all here for the afternoon because we could go round and round and chat even further. But as. You know, industry leaders in your respective spaces. What advice would you give to others as to, you know, the how do you balance, you know, not just work life, but even, you know, the in and on business or, you know, balance, you know, all of this moving forward. What’s the what’s something, you know, a little piece that that we could share of how do you balance, you know, working in an on business specifically, but even more broadly, because we’ve hit it a number of times, how do you how do you balance all of it, life work, you know, live, work, play, You know, how do you how do you balance all of that? What’s the what’s that piece of advice you’d give somebody, somebody young that’s that’s listening to us today.
Gloria Mattei: So so I go back to I think you have to step back sometimes and and have a vision of what you’re doing. In my case, it’s super easy to go in because I’m a control freak and I want to make sure that everything is perfect and I’m a perfectionist. But in my case, it’s really hard to when I go in the bakery, I just want to have hands on, right? But I have to be very conscious and have the vision of stepping back saying, Wait a second, I am not helping them in any way. I’m not developing them if I do this right. And I think it’s a progressive, it’s a journey. In my case, as a small business owner, you are maybe 90% in at the beginning of your years and then you have to progress eventually to be more, I would say 80, 90 and 10 or 20 in. Right. But it’s it’s definitely the vision of for me is stepping back and I’m like, okay, how am I going to develop them? They are the ones that are going to carry the torch either in my bakery or somewhere else. And if I do, then then I’m not developing them. And I think that’s the key in my case for me is stepping back. Wait a second, I that’s not where I need to be. I need to be developing them so that they go to their next level.
Andy Williams: That’s great. That’s great.
Matthew Foster: Matt Yeah, I mean, I would agree with that. I think it’s the on comes before the end. I agree. I mean the on it boils down to I said it earlier that I mean it has to be your core values. You have to decide what are the core values of your business, make sure that your team knows that and they believe in those core values also, because if they don’t believe it and they don’t show it, then the end is not going to it doesn’t matter. So, I mean, they really feed off of each other, but I mean, the whole work life, the whole balance of the whole, all of it, that’s a tough one. I mean, it it takes years to practice to learn. I was telling my girls the other day, it’s like my my youngest, it’s, you know, sometimes something’s hard. You have to practice at it before it becomes easy. And when it comes to balancing this and I mean, I’ve been in this in public accounting now for 15 years. You have to know your you have to set your own limits. You have to set what is important to you and what is your in end result that you want to achieve and set that firm and work towards that. But don’t try to work past it. Know when to stop. Otherwise, if you don’t, then you are going to just 100% dive into work and life is just going to leave. And I mean, I learned it a hard way several years ago, but over the past several years, I found that I found what I wanted to achieve, and I’ve just been working towards that. And it has changed dramatically the balancing act that I’ve been doing.
Andy Williams: That’s great. You know what I love said just to kind of wrap this this up in a little bit of a bow here for all of us, what I what I took most out of this was the on the on before the end. I love that. You know, I think that was great. Like it’s such a unique perspective to look at it, you know, in regards to that fashion. And you know, and, you know, the key words and phrases and things that I heard throughout, like passion really is what it boils down to. Just a, you know, a passion for not just, you know, your business, but for all those involved. You know, I love the story of the young gentleman who just started out in the back and then works, as you know, works his way to the front because he really could connect and bring it to life a little bit. So it’s it, you know, is great to hear from both of you all. You know, that’s going to bring us to a close here today on in and on business. I want to thank both of you all for being a part of the Sandy Springs Chamber. We’re grateful for you all and your businesses and our community. You know, we appreciate your experiences and expertise. I want to thank the team at Business RadioX for hosting us and taking care of us here today and all of our partners and their continued support. I hope you enjoyed your time with us and we look to see you next month.