BRX Pro Tip: 4 Reasons Servant Leadership is So Powerful
Stone Payton: Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, you and I have certainly come to learn just how impactful servant leadership is and can be, but I guess my question is why is it so powerful?
Lee Kantor: Yeah. We’ve discussed this a lot of times and it’s part of when we’re looking for studio partners out there, we want to make sure that they have a heart of this kind of philosophy of servant leadership and they believe that this is important.
Lee Kantor: And things that I’ve found over the years that companies that are led by servant leaders and that people who are servant leaders, it just drives higher engagement amongst the entire team. When a team is heard and cared for and empowered, they tend to deliver better service to the client, so everybody wins when you implement this type of servant leadership.
Lee Kantor: And number two, this deeper level of collaboration, it promotes a shared vision and a better culture for the organization. Everybody is on the same page, everybody is invested in the same message and the same mission, and this creates less turnover and just better communication.
Lee Kantor: Number three, it emphasizes active, empathetic listening. Because people care about each other, they want everybody to win. They’re trying to, you know, create these real human being to human being interactions and they’re really trying to help other people. And this helps get valuable ideas and input from the entire team and even the clients. So, when you have that type of active, empathetic listening, it really permeates the entire organization.
Lee Kantor: And finally, and the most obvious, is, it just builds trust. By focusing on your customer’s best interests and well-being, as well as delivering first class service, you’re going to elevate yourself from being just another transactional vendor to being an indispensable trusted advisor, a true partner to helping your clients’ dreams come true, and the same goes with your team members.
Lee Kantor: So, servant leadership is really important to us at Business RadioX, and I highly recommend folks out there learning more about it and implementing some of their core values.
