Annette Tirabasso is Principal, Strategy and Operations for Deloitte Consulting. She brings more than 20 years of experience consulting and advising Financial Services and Consumer & Industrial Product organizations. She specializes in counseling companies experiencing major restructurings, business transformations, including streamlining processes and integrating operations with new technologies.
Ms Tirabasso has led teams that have delivered all phases of organizational change initiatives, from strategy development, business model creation, process design excellence, and systems implementation. She has also advised more than 20 client organizations to significantly improve their operating and financial performance, cost structure and service quality by eliminating trade-offs between cost and service. She has deep experience in strategy, program and change leadership, optimizing costs, business process reengineering, merger integration, shared services and outsourcing, and systems implementations.
In addition, Ms. Tirabasso developed a Service Delivery Maturity Model to help organizations develop targets and optimize operations across the dimensions of strategy, services, structure, and operations & technology. Ms. Tirabasso is the Lead Consulting Partner responsible for bringing all Deloitte Consulting services to clients. Her functional experience includes finance, human resources, and information technology, marketing, legal, sales, customer service, and corporate communications. She also leads Deloitte Consulting’s Women’s Initiative (WIN) for the Southeast United States.
Ms. Tirabasso is a sought-after speaker. She recently addressed The Conference Board on “Moving beyond the Traditional Boundaries of Shared Services.” She has also spoken several times to the Mortgage Bankers Association. She is often quoted in industry and trade publications such as Bank Technology News, and was acclaimed for authoring “The Silver Lining in Lending: Turning Doubters into Online Believers.” Ms. Tirabasso received the “Reengineering Team of the Year Award” from Computer World magazine for the best example of integrating business process and technology to implement significant performance improvement at one of her clients. She was also one of 20 recipients of the “Woman of Inspiration” Award from the City of Atlanta and the WNBA’s Atlanta Dream.
Her most recent articles include “Next Generation Service Delivery for Consumer Product Organizations,” “Enhancing Value from your Service Delivery Organization: Leap Ahead or Lag Behind,” and a look into how companies are using social discounting to penetrate the millennial generation titled, “Deal or No Deal?”
Ms. Tirabasso earned a Bachelor of Business Administration degree with an emphasis on Marketing, Communications and Quantitative Business Analysis from Cleveland State University. She lives in the Vinings area of Atlanta, GA, where she enjoys free time with family and friends, exercising, sports of almost any kind, and traveling, with a passion for destination spas.