

Effectiveness and Efficiency Help Everything E44
On this episode of Collaborative Connections Radio Show and Podcast, we covered everything from capital and grants for small businesses, food insecurity and other social service needs, strategic implementation, the importance of efficiency and effectiveness for non-profits and businesses, and more.
Host, Kelly Lorenzen, was on-air with special guests Albert Loveland, CEO of Strabo; Deborah Arteaga, CEO at Tempe Community Action Agency, Inc. and Stephanie Hastings, CEO of Tax Day Baby.
They all shared so many wise words, great tips, and insights for businesses and organizations, that it is well worth listening to.
Thank you, KLM, for sponsoring the show.
Strabo helps clients in the areas of strategic implementation, capacity building, and effective performance conversations. This is primarily done through working with clients as a fractional chief of staff, helping clients evolve from change to the new normal.
Al Loveland spent 15 years in the Credit Card industry, managing groups of over 100 lenders and leading an inventory management group in charge of allocating resources for over 500 analysts.
After leaving the corporate world, he has been a consultant, coach, and facilitator in the small business and nonprofit sectors. Through this experience, he founded Strabo with an understanding that an organization’s strategic plan is only as good as its ability to achieve it.
His mission is to partner with clients to help them develop people, create effective positions, and streamline procedures to drive desired performance.
Connect with Al on LinkedIn.
Tax Day Baby is the resource to bridge the gap between survive to thrive. Oftentimes for new entrepreneurs or those around 5 years in business, the struggle with building business credit, getting capital, and managing their books…can be a heavy weight on their minds. 
We’re able to provide accounting support, education, implementation, and accountability to get your business growth goals in alignment with your revenue and cashflow.
We’re the “Dollar Doctors” for your bottom line, mapping out a clear plan for you to regain peace of mind and passionately play full-out. – Tax Day Baby, all things accounting…and more!
Stephanie Hastings is an accountant, financial consultant, professional speaker, author, trainer, wife, and mother. With more than 19+ years in various Executive Administrative roles, she struck out on her own to make a positive ripple effect by supporting individuals and small business owners with their finances and entrepreneurial dreams.
Stephanie’s business and financial expertise, along with her background in Hotel/Restaurant Management (HRM), has allowed her to humanize the numbers and relate to her audience and clients.
Stephanie’s a notary, a wedding officiant, and served on Northern Arizona University (NAU) Alumni Board. Through her various personal trials and triumphs, Stephanie has been able to hone her skills and gifts to grow a community of resources and affiliates. She knows how valuable it is to have a solid network that you can refer to and rely on. She is always learning and striving to do her best.
Connect with Stephanie on LinkedIn and Facebook.

Tempe Community Action Agency is Tempe’s largest non profit social services agency. TCAA was established in 1966 and since then, has remained true to its core purpose to eliminate poverty and advance equitable communities. TCAA operates 8 unique programs.
These programs drive positive change in the areas of food security, housing stability, health and well-being, and economic empowerment among the more than 30,000 individuals served each year in communities across the East Valley.
Deborah Arteaga joined Tempe Community Action Agency as Chief Executive Officer in 2016. She has dedicated a 30-year career to bettering lives for individuals and improving community well-being through leadership positions within corporate, nonprofit, and public-sector human service organizations.
In prior roles Deborah led programs that moved welfare recipients to work, helped women transition from prison, fostered senior independence, empowered domestic violence survivors, helped bring an end to homelessness, strengthened families, and fed the hungry.
She also launched a business which brought capacity building and successful proposal writing services over 8 years to organizations within and outside of Arizona. Influenced by her Hispanic heritage, Deborah works to promote inclusiveness and access for people from backgrounds of disadvantage and across all walks of life.
When not roughing it with her four children ages 17-31 years and her 3-year-old granddaughter, Deborah can be found painting, traveling, writing, or gardening.
Follow TempeCommunity Action Agency on LinkedIn, Facebook and Instagram.
About Collaborative Connections
The purpose of Collaborative Connections Radio Show and Podcast is to build a connected community, one collaborative show at a time. We highlight local non-profits, associations, small and family-owned businesses.
By bringing 4 like-minded people together for an hour of in-depth conversation, our hope is that they connect and collaborate in life and business in the future.
About Our Sponsor
KLM is a business development firm helping entrepreneurs, small and family-owned businesses start, grow and scale through consulting, marketing and project management. Combining those three things has been a trifecta, or triple advantage to business owners.
Entrepreneurs & small business owners come to KLM for support in all areas of business. If you need to duplicate yourself in any area of your business, we can help. If we don’t do exactly what you need, we know someone who can.
Business owners can continue to do what they love while having the support they need when they need it, with the help of KLM. We help you figure out what needs to get done AND DO IT FOR YOU!

About Your Host
Kelly Lorenzen, CEO of KLM, is an award-winning entrepreneur with over 15 years of business-ownership experience. She is also a certified project management professional.
Kelly’s expertise is in business development, customer service, marketing, and sales.
Connect with Kelly on LinkedIn, and follow KLM on Facebook, Instagram and YouTube.









Darrell Hornbacher founded Midas in the spring of 2004. They just recently enjoyed their 17th anniversary of the company.
Blair Porter-Hornbacher is a 5th generation Arizonan. She graduated Summa Cum Laude from the University of Maryland with a double major in political science and Spanish. She also spent a year at the Universidad de Sevilla in Spain.
Austin Peterson is a Comprehensive Financial Planner and owner of Backbone Financial in Scottsdale, AZ. Austin is a registered rep and investment advisor representative with Lincoln Financial Advisors. Prior to joining Lincoln Financial Advisors, Austin worked in a variety of roles in the financial services industry.
After Pacific Life, Austin formed his own financial planning company in Southern California that he built and ran for 6 years and eventually sold when he moved his family to Salt Lake City to pursue his MBA.
Landon Mance is a Financial Planner and founder of 
Whether you’re an established local company, or a brand new start-up, you can count on 
Gary Nitzkin, in a previous life, was a certified public accountant. After graduating law school, he became a collection attorney. He had a large and successful practice until one day, in 2007, while in court, he was confronted with the misery his firm was visiting on people.
Derick Vogel is a proven industry expert as a business credit coach, trainer and public speaker. His all-inclusive credit knowledge and customized dispute tactics have gained him audiences like National Bank of Arizona, Mid First Bank, Nova Home Loans, Homeowners Financial Group, WJ Bradley, Gencor Mortgage, Keller Williams Realty and Realty One Group branches across the nation.
Rochelle Poulton is an attorney and owner of AZCLG. Rochelle has been helping people with Credit and Debt issues since 2012, owns several small businesses, and has nearly 20 years of real estate experience.


Alisa Glutz’s “client for life” approach is built on the foundation of providing personalized service tailor-made to meet her client’s mortgage needs.
Sheldon Black is a consumer bankruptcy attorney with the Arizona Credit Law Group, PLLC. Sheldon attended the Sandra Day O’Connor School of law at ASU. After law school, he worked with a bankruptcy and tax firm prior to switching over to a consumer rights attorney.
Andrew Hayes, known to most in the community as “Andy” has lived in Ahwatukee for (28) years where he has raised (4) children, all graduates of Desert Vista High School. Many of the community know Andy through his development of the Annual 4th of July Ahwatukee Children’s Parade.
Rochelle Poulton is an attorney, and owner of AZCLG. She has been practicing in consumer rights since 2012. Rochelle has nearly 20 years of real estate experience and has used this background to help clients navigate complex legal issues like dealing with HOAs, Timeshares, and distressed real estate situations. 


Gwen Gustafson has been at Arizona Fun Services for 33 years. Gwen moved to Arizona with her parents in 1986 to help them run the business. Gwen took over the business with her business partner Tariq Chaney in 2010. Gwen is an active member in the Tempe Chamber of Commerce and LocalFirst Arizona.
Stacey Williams specializes in strategic marketing, sales and networking. Originally born in Belize, Central America, Stacey has lived in New York, Florida, California, and now resides in Arizona.
Susan Wehrle is a retired US Air Force Colonel who found her passion in health and wellness after a breast cancer diagnosis.













