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Phoenix Business Radio

Industry Journeys: Sergei Guk and Gina Rouban Unveil Secrets to Success

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Industry Journeys: Sergei Guk and Gina Rouban Unveil Secrets to Success

In this insightful episode, host Karen Nowicki explores the experiences of Sergei Guk, CEO of Restoration HQ, and Gina Rouban, EVP of Edge Building Services, in the commercial janitorial and restoration industries. Both leaders share transformative journeys, emphasizing industry challenges, their commitment to employee well-being, and the collaborative Arizona business community.

Listen to this episode for a deep dive into leadership, industry dynamics, and the ever-evolving landscape of business ownership.

RestorationHQ (RHQ), a water damage restoration, mold remediation and asbestos abatement company in Phoenix and Tucson, offers trusted and proven services for commercial properties and facilities.

After a disaster or accident, you are responsible not only for your building’s restoration but also for the health and well-being of its occupants. You carry a heavy responsibility, which requires a job-done-right when disaster strikes. RHQ offers 24/7/365 service and takes pride in offering innovative science, exceptional speed and remarkable service.

If your business experiences mold in carpet, mold on carpet or mold on drywall, the cost of mold inspection and removing mold can be high with some companies; RHQ strives to provide your business with a no-cost plan on approaching your remediation project no matter the severity or size. RHQ is experienced with all types of biohazard cleaning services for offices along with asbestos testing, fire and smoke damage.

Disasters cause stress, impacting people in many different ways. As individuals, everyone at RestorationHQ is considerate and understanding of your situation. Our team members will weigh each job as though it is the most important job of the year. This certainly will be a milestone in your property ownership, and one we would like you to look back on with as little memory of stress or difficulty as possible. Your restoration project is a big deal.

For 20+ years, Sergei Guk has been on the front lines of the restoration industry providing services for buildings damaged by disaster and accident.

As the CEO of RestorationHQ, he has crafted expertise through both on the job experience and a litany of professional certifications including IICRC, The Asbestos Institute, the EPA, and BioCleaning Services of America, Inc., among others.

With features on Channel 5 News in Phoenix, SHOPTALK360, the Phoenix Business Journal, Tycoons of Small Biz Podcast, The Unstoppable Podcast, and achieving the #1 spot in the Commercial Restoration Contractor category Ranking Arizona – The Best of Arizona Business 2022 & 2023, Sergei and RestorationHQ are the leading voice in their field.

He continues to educate the community by regularly serving as a guest speaker and panelist at industry events in Phoenix & Tucson including, but not limited to, the Arizona Society for Healthcare Engineering (AZSHE), Institute of Real Estate Management (IREM), Building Owners and Managers (BOMA), International Facility Managers Association (IFMA), and MARC Community Resources, Inc.

Connect with Sergei on LinkedIn and follow RestorationHQ on Facebook and Instagram.

EDGE Building Services, based in the Phoenix metropolitan area, has established itself as a leader in the janitorial industry over the last decade. A locally owned and operated company, it offers a comprehensive range of environmentally friendly janitorial services. These include standard commercial janitorial and construction cleaning programs as well as additional services such as floor care, carpet cleaning, glass cleaning, pressure washing, junior engineering, and other building maintenance services.

Distinguished by its diverse team of professionals from both janitorial and non-janitorial backgrounds, EDGE introduces fresh ideas and innovative approaches into an industry often viewed as stagnant. The company prioritizes investment in industry knowledge, the latest trends, and top-tier equipment and products. EDGE is committed to indoor environmental quality, employing a High Health Performance Cleaning (HHPC) standard to enhance building cleanliness and reduce common health issues.

EDGE demonstrates a strong commitment to its employees by embracing a diverse and inclusive team, highlighting the importance of teamwork and individual goals. The company invests in its staff, ensuring they are equipped and motivated, leading to dedicated service delivery. This emphasis on team development and care is a foundational aspect of their operational ethos.

EDGE Building Services has earned its place in the market primarily through positive client referrals and word-of-mouth advertising, a testament to its reputation and commitment to exceeding client expectations and delivering outstanding results. With a focus on sincere customer satisfaction, the company has become a trusted name in the Arizona market, known for its detailed and efficient service.

This dedication to excellence, progressive approach, flexibility, and quick response has propelled EDGE to become the number one choice for a professional building maintenance provider. Celebrating a 10-year anniversary in 2023, EDGE currently employs over 350 employees and services several sectors specific to commercial real estate.

Gina Rouban, a partner and co-owner at EDGE Building Services, Inc., possesses over 15 years of industry expertise in B2B relationship marketing, sales, and customer service. Originally from Kiev, Ukraine, Gina is an ASU W.P. Carey Business Program/School of Global Management & Leadership graduate.

Entering the commercial real estate industry within weeks of graduation, today Gina is regarded as an industry leader and an expert in her field with a broad skill set, including commercial cleaning operations, industry specific product and solutions knowledge, client experience optimization, contract compliance, sales management, business development, customer relationship support, and team management.

In her role as Executive Vice President at EDGE Building Services, Gina leads strategic planning, management, operations, and sales initiatives, ensuring contract compliance and client satisfaction. She diligently supports the EDGE operations and customer support team with the goal of continual excellence. Known for her problem-solving ability, she maintains daily interactions with her team and clients, relentlessly pursuing the goal of exceptional service delivery and subsequent success of EDGE employees, clients, and strategic business partners.

Beyond her core responsibilities as a partner, Gina is devoted to fostering industry partnerships, providing education in latest trends and proven methods, as well as mentorship to individuals new to the industry. She has always been passionate about the growth of Phoenix and is a firm believer in the importance of community engagement.

Gina resides in Downtown Phoenix and is a strong believer in the growth of the central corridor and the downtown Phoenix community. She is an advocate for local business and enjoys the eclectic nature of the city and the many businesses that call Phoenix home.

Follow EDGE Building Services on LinkedIn, Facebook and Instagram.

Phoenix Business Radio

Cleanliness Leads to Business Success E29

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Cleanliness Leads to Business Success E29

Mike Derryberry is the Co-Owner and Chief Visionary Officer for Compass Cleaning Solutions. He has degrees in Political Science and Business Administration as well as a Masters Degree in Theology. In 2019 he wrote and published his first book, HARD KNOCKS, A Real World Education in Business and Personal Growth, which chronicles the lessons learned over the last two decades as a small business owner.

If you have thought that janitorial services is a necessary expense that you incur as a business, rather than something that increases the bottom line, you need to listen to Mike describe what they do for businesses and how their culture carries over to their janitorial services customers.

Compass Cleaning Solutions is a franchise based commercial janitorial company serving customers throughout the Phoenix metropolitan area and other outlying areas. Currently Compass has nearly 100 franchise owners across the valley, while servicing close to 600 monthly and regularly recurring customers ranging from medical to industrial, education to Golf courses and of course general office space to restaurants. The franchise owners are supported by a staff of 11 located in their Tempe corporate office.

Beginning in 2004 the objective has always been to accomplish two things, change the public perception of Janitorial by raising the standards of supplies, tools, equipment and education and empowering small business development. From the beginning it was clear that many companies had not progressed from decades old methods and products. “Being an outsider to the industry gave us an advantage. We had no bias toward traditional methodology and coming from a technology world there wasn’t any fear of the options available.”

Over the last 16 years as others began to adopt the same technology Compass Cleaning Solutions had adopted previously, they have been forced to continually reinvent themselves and how they bring service to the business community. Today they offer a wide variety of services under one roof that many do not, allowing them to stay ahead of the needs of all industries due to the changing business environment.

Today their primary focus is on creating and maintaining a culture of excellence and ethics. In 2015 and again in 2016 Compass was selected as a BBB Torch Award for Ethics Finalist. This year, 2020, they were again selected as a finalist … but also were selected as a 2020 Torch Award for Ethics, Winner.

Mike Derryberry is the Co-Owner and Chief Visionary Officer for Compass Cleaning Solutions, an Arizona Franchise based commercial Janitorial Company. He has degrees in Political Science and Business Administration as well as a Masters Degree in Theology. He and his wife Cheri have been married for 44 years and he has two adult daughters. His passion for small business most likely grew from observing his father who owned multiple businesses while growing up.

As Mike entered the workforce it was not clear he would enter into business ownership until in 1979 while in graduate school Mike started a small case work manufacturing company to have an income and flexibility while going to school. The business grew and by the time he had completed his time at school his business had contractors, furniture stores, and custom clients booked for months ahead. He discovered that his passion for creating beautiful and functional furniture combined with his business ‘experience’ gave him the bug.

After selling that business and going back to employment for over a decade he later began a software training and development company servicing the casework industry. But when technology ‘displaced’ his business it was time to find something more permanent with his wife and partner. For 16 years they have been building a network of small businesses via franchising with a singular goal, ‘to change the public perception of cleaning’. Mike often repeats the mantra, ‘We exist to partner with other businesses to increase their Productivity, Profitability, and performance by creating clean, healthy, safe and organized environments’. He says, ‘Our cause is to raise the standard of clean by empowering entrepreneurship’.

In 2019 he wrote and published his first book, HARD KNOCKS, A Real World Education in Business and Personal Growth, which chronicles the lessons learned over the last two decades as a small business owner. He is a regular contributor and speaker for BNI Arizona and an advocate for small businesses across all industries.

Follow Compass Cleaning Solutions on LinkedIn, Facebook and Twitter.

About Your Hosts

Austin Peterson is a Comprehensive Financial Planner and owner of Backbone Financial in Scottsdale, AZ. Austin is a registered rep and investment advisor representative with Lincoln Financial Advisors. Prior to joining Lincoln Financial Advisors, Austin worked in a variety of roles in the financial services industry.

He began his career in financial services in the year 2000 as a personal financial advisor with Independent Capital Management in Santa Ana, CA. Austin then joined Pacific Life Insurance Company as an internal wholesaler for their variable annuity and mutual fund products. After Pacific Life, Austin formed his own financial planning company in Southern California that he built and ran for 6 years and eventually sold when he moved his family to Salt Lake City to pursue his MBA.

After he completed his MBA, Austin joined Crump Life Insurance where he filled a couple of different sales roles and eventually a management role throughout the five years he was with Crump. Most recently before joining Lincoln Financial Advisors in February 2015, Austin spent 2 years as a life insurance field wholesaler with Symetra Life Insurance Company. Austin is a Certified Financial Planner Professional and Chartered Life Underwriter.

Austin and his wife of 21 years, Robin, have two children, AJ (19) and Ella (16) and they reside in Gilbert, Arizona. He is a graduate of California State University, Fullerton with a Bachelor of Arts in French and of Brigham Young University’s Marriott School of Management with a Master of Business Administration with an emphasis in sales and entrepreneurship.

Connect with Austin on LinkedIn, Facebook, Twitter, and Instagram.

Landon Mance is a Financial Planner and founder of YourFuture Planning Partners out of Las Vegas, Nevada. His firm came to life in 2020 after operating as Mance Wealth Management since 2015 when Landon broke off from a major bank and started his own “shop.”

Landon comes from a family of successful entrepreneurs and has a passion and excitement for serving the business community. This passion is what brought about the growth of YourFuture Planning Partners to help business owners and their families. At YourFuture, we believe small business owners’ personal and business goals are intertwined, so we work with our clients to design a financial plan to support all aspects of their lives.

In 2019, Landon obtained the Certified Exit Planning Advisor (CEPA) designation through the Exit Planning Institute. With this certification, YourFuture Planning Partners assists business owners through an ownership transition while focusing on a positive outcome for their employees and meeting the business owner’s goals. Landon is also a member of the Business Intelligence Institute (BII) which is a collaborative group that shares tools, resources and personnel, and offers advanced level training and technical support to specifically serve business owners.

Landon enjoys spending time with his beautiful wife, stepson, and new baby twins. He grew up in sunny San Diego and loves visiting his family, playing a round of golf with friends, and many other outdoor activities. Landon tries make a difference in the lives of children in Las Vegas as a part of the leadership team for a local non-profit. He regularly visits the children that we work with to remind himself of why it’s so important to, “be the change that you wish to see in the world.”

Landon received his B.S. from California State University Long Beach in business marketing and gets the rest of his education through the school of hard knocks via his business owner clients.

Connect with Landon on LinkedIn.

About The Tycoons of Small Biz Sponsor

Whether you’re an established local company, or a brand new start-up, you can count on GBS to be a part of your family.

We’re not just any benefits consulting firm, we’re GBS. We have nearly 30 years of experience in group benefits, a strong sense of purpose and it shows.

Austin Peterson and Landon Mance are registered representatives of Lincoln Financial Advisors Corp. Securities and investment advisory services offered through Lincoln Financial Advisors Corp., a broker/dealer (member SIPC) and registered investment advisor. Insurance offered through Lincoln affiliates and other fine companies. Backbone Financial and Your Future Planning Partners are marketing names for registered representatives of Lincoln Financial Advisors Corp. CRN 3314478-110320

Lincoln Financial Advisors Corp. and its representatives do not provide legal or tax advice. You may want to consult a legal or tax advisor regarding any legal or tax information as it relates to your personal circumstances.

The content presented is for informational and educational purposes. The information covered and posted are views and opinions of the guests and not necessarily those of Lincoln Financial Advisors Corp.

Business RadioX® is a separate entity not affiliated with Lincoln Financial Advisors Corp.