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Donn King: Building a Business When Caregiving Owns Your Time

April 1, 2026 by John Ray

Donn King on Protecting Your Professional Identity, Defeating Perfectionism, and Keeping Your Business Alive Through Caregiving (The Price and Value Journey, Episode 167) with host John Ray
North Fulton Studio
Donn King: Building a Business When Caregiving Owns Your Time
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Donn King on Protecting Your Professional Identity, Defeating Perfectionism, and Keeping Your Business Alive Through Caregiving (The Price and Value Journey, Episode 167) with host John Ray

Donn King on Protecting Your Professional Identity, Defeating Perfectionism, and Keeping Your Business Alive Through Caregiving (The Price and Value Journey, Episode 167)

Donn King joins host John Ray on The Price and Value Journey to discuss one of the most underserved challenges facing solo practitioners and expert service providers: how to maintain a professional and creative identity when caregiving takes over your life.

Donn spent more than two decades caring for his daughter Hannah, who had a rare neurological condition requiring round-the-clock attention, while also caring for his partially disabled wife Janet. During that time, he continued writing, podcasting, pastoring, coaching other authors, and teaching college. His book Creating While Caring is a field guide for the roughly 50 million unpaid caregivers in the United States, many of whom are trying to run an expertise-based business at the same time.

Donn and John explore the genuine challenges that caregiving poses for professionals accustomed to managing their time in this conversation. Donn explains why standard productivity advice falls apart under the weight of a caregiving life and what it actually takes to keep going. Topics include distinguishing your identity from your methodology, why perfectionism is a thief rather than a virtue, the critical difference between consistency and persistence, and the practice of treating your schedule as aspirational rather than a measure of success or failure. Donn also shares the personal chapter he navigated after Hannah’s death in December 2024 and what it means to suddenly face open time at age 70 when you spent two decades simply doing what had to be done.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use From This Episode

  • Separate your professional identity from the way you carry it out. When caregiving changes what is possible, the methodology has to flex while the identity holds.
  • Perfectionism is a thief. It steals joy, it steals time, and most importantly it steals value from the people you could be serving. “Done is better than perfect” is not a cliché here; it is a survival principle.
  • Treat your schedule as aspirational, not as a pass-fail test. When life interrupts, dragging a task to tomorrow is a tool, not a defeat.
  • The difference between consistency and persistence matters. Consistency demands a regular pattern. Persistence simply requires that you keep showing up. For caregivers and for many solo practitioners, persistence is the more honest and more achievable standard.
  • Decide what to protect, not just what to pursue. Knowing which professional activities are essential to your identity helps you make the hardest trade-off: what not to do.
  • You have more resilience than you realize. Donn tells caregivers that their coping skills are often better than they think.

Topics Discussed in this Episode

00:00 John Ray introduces the show and guest Donn King
02:21 Donn on why caregivers are more likely to run expertise businesses than traditional jobs
05:08 How Donn kept his professional and creative identity intact through two decades of caregiving
06:05 Accepting you won’t accomplish everything you’re capable of
08:11 The apocryphal Warren Buffett story: 25 goals, pick five, scratch off the rest
09:14 Focusing on one project at a time instead of scattering energy
10:06 The subtle perfectionism caregivers face and the 10-year writing shutdown
11:21 The reversal: he was not depressed because he stopped writing, but stopped writing because he was depressed
11:52 Why this is an identity issue, not just a productivity issue
12:31 Separating identity from methodology: same writer, different work style
13:39 Background on daughter Hannah and wife Janet and the round-the-clock care demands
17:14 The decision to move Hannah to a specialized nursing home
19:08 The typical day exercise from the book and what it revealed
19:53 How Hannah’s birth ended Donn’s professional speaking career
21:27 Why standard productivity advice doesn’t apply to caregiving lives
22:06 What actually works: aspirational scheduling, bite-sized tasks, bags packed for ER visits
24:34 Separating principle from application: dependability as the principle, flexibility in execution
26:10 Flexibility is not weakness; it is resilience
28:45 Consistency vs persistence: why persistence is the more honest standard for caregivers
32:09 Perfectionism as a thief of joy, time, and value
34:24 On dignity and identity: more than a caregiver, still a writer
35:01 The oxygen mask principle applied to professional identity
39:51 Adam Grant’s research on creative procrastination
42:19 Life after Hannah: open time at 70, Medicaid financial constraints, finding new priorities
47:03 Tools and tips are examples, not answers
49:26 On AI: “I want the AI to do dishes so I have more time to write.”
53:34 What Donn most wants caregiving professionals to hear: you are not alone and more resilient than you think
55:42 Where to find Donn and Creating While Caring
57:51 John’s closing thoughts for the audience

Donn King

Donn King
Donn King

Donn King is an emeritus professor of communication studies at Pellissippi State Community College in Knoxville, Tennessee, a pastor in the United Methodist Church, a speaker, and a communication coach. He calls himself “The Confidence Cultivator,” and for good reason: his work consistently comes back to helping people show up fully, speak clearly, and build a professional life that reflects what they actually value.

He is the author of several books, including two business fables in The Sparklight Chronicles series and Creating While Caring: Practical Tips to Keep Creating While Caring for a Loved One, which grew from his own experience as a family caregiver. He hosts The Alignment Show podcast and runs Hidden Mentor Media, where he helps independent authors publish with confidence. He has spoken to audiences across the United States and spent more than 40 years teaching college students and business leaders the skills of effective communication.

Donn and his wife Janet live on the quiet side of the Great Smoky Mountains.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: book writing, Caregiver, caregiver entrepreneur, caregiver experience, caregiving, consultants and coaches, Creating While Caring, creative professionals, disability caregiving, Donn King, expert service providers, imposter syndrome, John Ray, mindset, perfectionism, persistence vs consistency, productivity for caregivers, professional identity, resilience, small business mindset, solo practitioners, The Alignment Show podcast, The Confidence Cultivator, The Price and Value Journey, time management, work-life integration, writing under constraints

Susan Friedmann: Niche Your Book, Charge More for Your Work

March 18, 2026 by John Ray

Susan Friedmann on Why Your Book Is a Tool, Not a Product, and How Niche Focus, Bulk Sales, and the Right Mindset Turn It Into a Business Asset (The Price and Value Journey, Episode 165) with host John Ray
North Fulton Studio
Susan Friedmann: Niche Your Book, Charge More for Your Work
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Susan Friedmann on Why Your Book Is a Tool, Not a Product, and How Niche Focus, Bulk Sales, and the Right Mindset Turn It Into a Business Asset (The Price and Value Journey, Episode 165)

Susan Friedmann on Why Your Book Is a Tool, Not a Product, and How Niche Focus, Bulk Sales, and the Right Mindset Turn It Into a Business Asset (The Price and Value Journey, Episode 165)

Most authors believe that once the book is written, the work is done. Susan Friedmann, founder of Aviva Publishing and author of 18 books, has spent over 35 years showing nonfiction authors why that thinking is exactly backward. She joins host John Ray on The Price and Value Journey to make the case that your book is not the product. It serves as a gateway to unimagined opportunities.

Susan breaks down the most common and costly mistake authors make: trying to market to everyone. A book with no defined audience is nearly impossible to sell, and she explains why going deep into a niche is actually what creates pricing power. When you are the recognized expert in a tight vertical, you face fewer competitors and can charge accordingly. She uses the example of a general practitioner versus a pediatric cardiologist to illustrate how specialization reshapes what the market will pay. She also pulls back the curtain on bulk sales, the strategy that allowed her own first book to move 500,000 copies to a single company, and how consultant-authors can identify similar opportunities within the industries they already know.

Beyond strategy, Susan addresses the mindset barriers that keep authors from marketing effectively: the fear of rejection, the used-car-salesman image of selling, and imposter syndrome. Her shift is simple but powerful. When you stop thinking about selling the book and start thinking about helping the person who needs what is inside it, marketing becomes service. That reframe is where the real momentum begins.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use From This Episode

  • Your book is not the product. It is the tool that opens doors to speaking, training, consulting, and other revenue-generating opportunities. Ask what doors this book can open, not how many copies you can sell.
  • Niche focus is a pricing strategy. When you are the go-to expert in a defined vertical, you compete against fewer people and can command higher fees for both the book and your services.
  • Amazon is a shop window, not a sales team. You still have to bring people to the window. Do not mistake a listing for a marketing strategy.
  • Marketing is a long game. Quitting after a few months leaves most of the value unrealized. A well-positioned book can sell and generate opportunities for decades.
  • Bulk sales are an underused opportunity. Organizations and corporations will buy books in quantity when the content supports their goals. Start with the industries you already have relationships in.
  • When you shift from “selling” to “serving,” the fear of marketing shrinks. Framing your book as a tool that helps people solve a real problem is not salesy. It is precisely what your audience needs to hear.

Susan Friedmann, Aviva Publishing

Susan Friedmann, Aviva Publishing
Susan Friedmann, Aviva Publishing

Susan Friedmann founded Aviva Publishing and has spent more than 25 years helping nonfiction authors figure out what to do with their book once it’s published. She has worked with over 400 authors to build authority and generate real business opportunities through their books.

Susan holds the Certified Speaking Professional (CSP) designation and has written 18 books of her own, including the international bestsellers Meeting and Event Planning for Dummies and Riches in Niches: How to Make it Big in a Small Market.

Susan is also the host of the Book Marketing Mentors podcast, which recently surpassed 500 episodes. Susan works with nonfiction authors to stop chasing noise, find their niche, and turn their book into a platform that builds lasting authority and opportunity.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Amazon, author marketing strategy, authority building, Aviva Publishing, book as a business tool, book launch mistakes, book marketing, Book Marketing Mentors podcast, book publishing, bulk book sales, coaches, consultants, expert positioning, imposter syndrome, John Ray, niche marketing, nonfiction authors, pricing power, professional service providers, solo practitioners, Susan Friedmann, target audience, The Price and Value Journey, thought leadership

Lee Ellis: Beating Insecurity to Lead and Price with Confidence

February 25, 2026 by John Ray

Retired Air Force Colonel and Vietnam War POW Lee Ellis on How Insecurity Undermines Your Leadership and Your Professional Services Practice (The Price and Value Journey, Episode 162) with host John Ray
North Fulton Studio
Lee Ellis: Beating Insecurity to Lead and Price with Confidence
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Retired Air Force Colonel and Vietnam War POW Lee Ellis on How Insecurity Undermines Your Leadership and Your Professional Services Practice (The Price and Value Journey, Episode 162) with host John Ray

Retired Air Force Colonel and Vietnam War POW Lee Ellis on How Insecurity Undermines Your Leadership and Your Professional Services Practice (The Price and Value Journey, Episode 162)

Insecurity doesn’t announce itself. It appears as overtalking in a client meeting, avoiding pricing discussions, and presenting your credentials instead of listening to the client’s actual needs. Lee Ellis, a retired Air Force colonel and Vietnam War POW, has dedicated decades as an author and leadership consultant to studying why capable individuals undermine themselves, and his framework identifies the underlying causes.

In this second appearance on The Price and Value Journey, he and host John Ray explore what insecurity really is, how it shows up in leaders and practitioners, and what it costs, both in the organizations they lead and in the practices they’ve built.

Lee’s Security Continuum model shows that no one is simply secure or insecure; everyone slides between the two, and the triggers that push capable people toward the insecure end are more common than most will admit. Fear of embarrassment, the need to look strong, and the refusal to acknowledge what you don’t know: these are the same forces that make a consultant overtalk their qualifications, underprice to avoid rejection, or back down from a conversation where their value needs to be clearly stated. Lee didn’t set out to teach a class on professional service pricing, but the framework he’s built from a lifetime of leading under pressure maps directly onto the challenges you face every day in your own practice.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Insecurity is not a fixed trait. It’s a position on a continuum. Everyone slides between secure and insecure depending on circumstances. The goal isn’t to eliminate insecurity but to recognize when you’ve drifted and know how to move back.
  • Insecurity shows up in two very different ways: dominating and withdrawing. Some people mask doubt by taking over: overtalking, over-performing, and pushing. Others pull back into silence or avoidance. Both patterns cost you in client relationships and business development conversations.
  • The same dynamics that undermine leaders undermine your practice. Fear of embarrassment, performing strength you don’t feel, and avoiding honest conversations show up in pricing discussions, client meetings, and moments where your value needs to be clearly stated.
  • Humility is an outcome of security, not a substitute for confidence. You can’t manufacture humility by dialing back confidence. Security is what makes it safe to say you don’t know something, own a mistake, and still hold your ground.
  • Adapting to who you’re talking to is a discipline, not a personality trait. Lee’s Platinum Rule, “Do unto others as they would like to be done unto,” requires reading your client or prospect quickly and adjusting. Some people want facts and brevity. Others need a deeper relationship before they’ll trust you. Getting that wrong costs you.
  • Daily reflection compounds confidence over time. Lee critiques his own performance after meetings and conversations the same way fighter pilots debrief after missions: what went well, what didn’t, and what to do differently. That habit is available to anyone.

Lee Ellis, Colonel USAF (Ret), Leading with Honor®

Lee Ellis, Colonel USAF (Ret), Leading with Honor®
Lee Ellis, Colonel USAF (Ret), Leading with Honor®

Lee Ellis is Founder and President of Leading with Honor® and FreedomStar Media®. He is an award-winning author, leadership coach, and expert speaker in the areas of leadership, team building, and human performance. His past clients include Fortune 500 senior executives and C-level leaders in telecommunications, healthcare, the military, and other business sectors. Some of his media appearances include interviews on networks such as CNN, CBS This Morning, C-SPAN, ABC World News, and Fox News Channel, plus hundreds of engagements in various industry sectors throughout the world.

Early in his career, Lee served as an Air Force fighter pilot, flying fifty-three combat missions over North Vietnam. In 1967, he was shot down and held as a POW for more than five years in Hanoi and surrounding camps. For his wartime service, he was awarded two Silver Stars, the Legion of Merit, the Bronze Star with Valor device, the Purple Heart, and the POW Medal. Lee resumed his Air Force career, serving in leadership roles with increasing responsibilities, including command of a flying squadron and leadership development organizations, before retiring as a colonel.

Lee has a BA in History and an MS in Counseling and Human Development. He is a graduate of the Armed Forces Staff College and the Air War College. He has authored or co-authored seven books on leadership and career development. His latest bestselling book is entitled Captured by Love: Inspiring True Romance Stories from Vietnam POWs. Two additional, award-winning books share leadership insights gained from his POW experience. Leading with Honor: Leadership Lessons from the Hanoi Hilton won book-of-the-year awards and was selected in 2013 for the USAF Chief of Staff Professional Reading List. His follow-on book, Engage with Honor: Building a Culture of Courageous Accountability, was selected as best in class for the “Leadership” category. 

In 2014, Lee was inducted into the Georgia Military Veterans Hall of Fame, and in 2015, he was a DAR Medal of Honor recipient for a lifetime of patriotic service as a military officer and spokesman for leading with honor. 

Lee and his wife, Mary, reside in the Atlanta, GA, area and have four grown children and six grandchildren.

Website | Lee on LinkedIn | Leading with Honor: LinkedIn | Instagram

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: accountability, Captured by Love, coaches, confidence, consultants, core identity, Courage, executive coaching, Hanoi Hilton, humility, imposter syndrome, John Ray, leadership development, leadership insecurity, Leading With Honor, Lee Ellis, Platinum Rule, pricing confidence, professional service providers, professional services, reflection, security continuum, self doubt, solo practitioners, The Price and Value Journey, value articulation, Vietnam War POW

Bob Littell on NetWeaving for Referrals and Real Relationships

February 18, 2026 by John Ray

Bob Littell, Creator of NetWeaving, on Building the Relationships That Grow Your Practice (The Price and Value Journey, Episode 161), with host John Ray
North Fulton Studio
Bob Littell on NetWeaving for Referrals and Real Relationships
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Bob Littell, Creator of NetWeaving, on Building the Relationships That Grow Your Practice (The Price and Value Journey, Episode 161), with host John Ray

Bob Littell, Creator of NetWeaving, on Building the Relationships That Grow Your Practice (The Price and Value Journey, Episode 161)

If your networking efforts feel hollow or one-sided, this episode reframes the whole game. Bob Littell, creator of NetWeaving and author of The Heart and the Art of NetWeaving, joins host John Ray to explain why leading with genuine service, rather than a thinly veiled pitch, builds the kind of relationships that actually generate business. For professional service providers who feel stuck doing traditional networking and wonder why it’s not working, Bob’s framework offers a practical and principled alternative.

Bob lays out the three core skills of NetWeaving: connecting others with their needs in mind, positioning yourself as a resource people know they can call on, and building a trusted referral network over time. He also shares a fourth, often overlooked reason NetWeaving fails: the person doing it simply isn’t yet as referable as they think. From follow-up discipline to the way you present yourself online, Bob walks through how professionals inadvertently undermine their own word-of-mouth.

The conversation also covers Bob’s “GLP” questioning framework, which moves conversations from global to local to personal for moving beyond small talk at networking events; how to host a connection meeting so it actually energizes both parties; and what Adam Grant’s research on givers, takers, and matchers means for how strategic you need to be in today’s business climate. If you’ve been giving without seeing much return, this episode will help you figure out exactly why and what to change.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • NetWeaving is not a replacement for traditional networking. You need both, but NetWeaving asks you to lead with the other person’s needs, not your own agenda disguised as generosity.
  • The three pillars of NetWeaving are connecting others without keeping score, positioning yourself as a known and accessible resource, and building a trusted referral network you’ve personally vetted.
  • If NetWeaving isn’t producing results, run through the three diagnostic questions: Are you connecting givers or inadvertently serving takers? Is your assistance truly unrestricted, or does it contain a subtle request? Are you following up to make sure you get credit for the connections you make?
  • Being referable is something you have to work at. Your website, your social media presence, and the way you communicate all signal to potential referral partners whether they can confidently send someone your way.
  • Asking better questions is a teachable skill. Bob’s GLP framework, moving from global industry challenges to local company issues to personal focus areas, helps you listen strategically and identify where you can genuinely help.
  • Hosting a connection meeting well means doing your homework on both parties beforehand, sharing bios so neither person shows up cold, and framing the introduction with specific reasons why you think it’s a worthwhile meeting.

Robert S. Littell, Chief NetWeaver

Bob Littell is the creator of NetWeaving and the founder of NetWeaving International, known globally as the Chief NetWeaver. Over a 50-year career in the insurance and financial services industry, he served as Chief Marketing Officer for two insurance companies, ran his own national insurance brokerage agency, and built an independent consulting practice that included expert witness work and writing for publications including the Wall Street Journal, Kiplinger’s, and the Atlanta Business Chronicle.

In 1999, Bob created the word and concept of NetWeaving, a Golden Rule and Pay It Forward approach to building trusted business relationships. With the blessing of Catherine Ryan Hyde, author of the book on which the Pay It Forward movie was based, NetWeaving is now recognized worldwide as the business version of Pay It Forward. He has authored three books on the concept: Power NetWeaving, The Heart and Art of NetWeaving, and Raising Your R&R Factor.

His work has drawn endorsements from Jeffrey Gitomer, Bob Burg, Daniel Pink, and Arthur Blank, co-founder of Home Depot and owner of the Atlanta Falcons.
Bob’s NetWeavers Inspire platform at netweaversinspire.com offers free access to both books, a NetWeaver Aptitude Assessment, a NetWeaver Diplomat certification course, and more than 50 business book summaries, all at no charge.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: abundance mindset, Adam Grant, atlanta, bob littell, Business Development, coaches, connection meetings, consultants, Give and Take, givers and takers, John Ray, netweaving, NetWeaving International, networking strategy, pay it forward, professional service providers, professional services, Raising Your R&R Factor, referability, referral marketing, relationship building, solo practitioners, The Heart and the Art of NetWeaving, The Price and Value Journey, trusted resource network

Avi Pinsky on Tracking Value Creation in Your Financials

December 10, 2025 by John Ray

Avi Pinsky on Making Your Financials Track Client Value Creation, Five Key Business Drivers That Never Appear on Statements, and Why Smart Service Providers Still Struggle With Business Finances, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
Avi Pinsky on Tracking Value Creation in Your Financials
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Avi Pinsky on Making Your Financials Track Client Value Creation, Five Key Business Drivers That Never Appear on Statements, and Why Smart Service Providers Still Struggle With Business Finances, on The Price and Value Journey podcast with host John Ray

Avi Pinsky on Making Your Financials Track Client Value Creation, Five Key Business Drivers That Never Appear on Statements, and Why Smart Service Providers Still Struggle With Business Finances (The Price and Value Journey, Episode 155)

Smart service providers often run profitable businesses, even very profitable ones, but often do not understand the dynamics and drivers of their income statement. Avi Pinsky, the Business Finance Doctor, joins host John Ray on The Price and Value Journey to walk through the disconnect between accounting statements and business reality for solo and small firm practitioners who could benefit from answers their CPA doesn’t provide.

Avi explains five revenue levers that never appear on financial statements but determine whether your practice thrives or barely survives: leads, conversion rate, retention, billing frequency, and average sale value. For consultants, coaches, and professional service providers who’ve mastered their craft but struggle with the business side, he reveals why accounts receivable functions as an interest-free loan you’re giving clients while your bills come due, how to classify team member salaries so you actually know if you’re pricing high enough, and why paying vendors the day invoices arrive is overly generous because it’s also strangling your cash flow.

You’ll learn to shift from “I need more sales” to “I need to create more value” and understand why your financial statements should track value creation for clients, not just satisfy reporting requirements for accountants who bill you and then disappear until next tax season.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Track five revenue levers your accountant never measures: leads, conversion rate, retention rate, billing frequency, and average sale value. These numbers drive your business but don’t appear on financial statements, so you have to track them yourself.
  • Profit on paper doesn’t equal cash in the bank. Your P&L might show a million-dollar profit while your bank account is overdrawn because accounting statements are theoretical, not actual cash flow.
  • Classify employee salaries by value creation. Put client-facing team members (associates, therapists, consultants) in cost of goods sold, separate from overhead staff, so you can see if you’re pricing services high enough to cover what you’re actually selling.
  • Accounts receivable is an interest-free loan you’re giving customers. Every invoice you let sit unpaid ties up cash you need to pay vendors who won’t give you the same courtesy.
  • Stop paying vendors faster than your terms require. If your payment terms are 30 days, paying on day one might be generous, but it’s also draining cash your business needs to operate.
  • Build a value scoreboard, not just financial statements. Track the health metrics that tell you which part of your business needs attention in the next 30, 60, or 90 days rather than just looking backward at what already happened.

Topics Discussed in this Episode

00:00 Introduction and Welcome to The Price and Value Journey
00:15 Avi Pinsky’s Background and Business Philosophy
01:57 Challenges Faced by CPAs and Business Owners
04:35 The Transition from Operator to Owner
07:03 Understanding Business Development and Financial Dynamics
09:17 The Five Revenue Levers
12:18 Value Creation and Price Justification
13:55 Building a Value Scoreboard
18:13 Mindset Shift: From Sales to Value Creation
25:57 Understanding Revenue and Profit
26:33 The Importance of Cash Flow
27:15 The Disconnect Between Profit and Bank Balance
28:21 The Role of Accountants and Bookkeepers
30:14 Key Revenue Levers for Business Owners
30:47 Setting Realistic Business Goals
33:27 Common Cash Flow Killers
36:50 Classifying Costs Correctly
41:23 Cash Flow Forecasting for Non-Numbers People
44:30 Practical Cash Preservation Strategies
46:19 Conclusion and Final Thoughts

Avi Pinsky, Pinsky Consulting

Avi Pinsky
Avi Pinsky

Avi Pinsky is the founder of Pinsky Consulting and is known as the “Business Finance Doctor.” After more than a decade as a public accountant, Avi realized that small business owners don’t just need someone to crunch numbers; they need a financial partner who can diagnose hidden issues and prescribe practical solutions that actually grow the business.

He helps entrepreneurs get clear on what’s really driving (or draining) their revenue, profit, and cash flow. Through his signature “Business Wellness Checks,” he pinpoints operational blind spots and delivers simple, results-focused “treatment plans” that business owners can act on immediately.

His specialty is helping service-based small businesses stop guessing, start tracking, and scale with confidence. Avi offers a fresh, down-to-earth approach to financial clarity and sustainable growth.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: accounts receivable, Avi Pinsky, Bookkeeping, business drivers, business finance doctor, business metrics, business operations, business wellness check, cash conversion cycle, cash flow management, coaches, cost of goods sold, CPa, financial clarity, financial forecasting, financial statements, income statement drivers, John Ray, Pinsky Consulting, pricing strategy, professional services, profit vs cash flow, revenue levers, service business finances, service providers, small business accounting, small firm consultants, solo practitioners, The Price and Value Journey, tracking value, value creation

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