Small Business Fuel: Stacey Key with GMSDC
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Stacey Key is the President and Chief Executive Officer of the Georgia Minority Supplier Development Council (GMSDC) – the state of Georgia’s leading authority on supplier diversity and minority business development. Key has more than 20 years of corporate experience in sales, marketing, operations and customer service at global brands like IBM, AT&T, Schlumberger and Samsung Telecommunications.
Prior to joining the GMSDC, she was responsible for leading nationwide marketing efforts at Samsung Telecommunications as its Marketing Director. She also served as Vice President – Public Sector for Schlumberger, the world’s leading supplier of products and services to the oil and gas industry. She is an accomplished entrepreneur, with more than 15 years of experience at the helm of a successful family business.
Stacey has been recognized as a leader throughout the state for her career accomplishments and community service. Some of her awards and honors include: the 100 Influential Women to Know by Engineering Georgia, Who’s Who of Black Atlanta, the Business Advocacy Award from MARTA, the Atlanta Business League’s 100 Top Women of Influence, Diversity Plus Magazine’s Top 25 Women in Power Impacting Diversity, the Black & Latino Council’s Global Commerce Award, the DeKalb Chamber of Commerce Apex Small Business Champion Award and most recently the 2018 Atlanta Business Chronicle Women Who Mean Business Award. 
Key earned a Bachelor of Science degree in Business Administration and Computer Science from Western Kentucky University, and an MBA from Kennesaw State University. She holds a certificate in Mergers and Acquisitions from Kennesaw State University, a graduate of the Leadership Atlanta Class of 2014, and a graduate of the 2018 Regional Leadership Institute.
Key is actively involved in the community and serves on numerous boards of directors, including the Georgia Department of Transportation, Georgia Chamber of Commerce, and the Midtown Alliance Board. She is the proud mother of one daughter who is a college student.
Connect with Stacey on LinkedIn and follow GMSDC on Facebook and Twitter.
About Your Host
Paul Wilson, Area Director with SBDC, has extensive industry experience that spans leadership roles in supply chain management, procurement, marketing, supplier diversity, and small business development. His expertise includes strategic analysis, operational planning, leadership development, contract writing, video marketing, video production, training and curriculum development.
Having worked with Fortune 500 companies, small businesses, and educational institutions, Paul brings a diverse wealth of knowledge, perspective, and skills to the small business community.
Connect with Paul on LinkedIn and follow SBDC on LinkedIn, Twitter and Facebook and Instagram.
About Our Sponsor
OnPay’s
payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.
Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.
SAL E1: Inaugural, w/Dr. Lori Phillips and Associates
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The Self-Aware Leader Podcast:
Leveraging Your Enneagram Power
Sally Brown, Jim Shutt, Caitlin Sullentic, Lori Phillips
Dallas Center Grimes CSD
2555 West 1st Street
Grimes, IA 50111
lori.phillips@dcgschools.com
First Guest Phone: Lori Phillips:515 293-0557
Second Guest Phone: Caitlin Sulentic: 319-572-4383 or
515-992-4343
Dr. Lori Phillips has been in education for 30 years. She taught secondary English for 10 years and then assumed leadership positions in curriculum and instruction, as well as building leadership. For the past 15 years, Lori has served as a middle school principal in Dallas Center and Grimes Iowa. Lori received her Ph.D. in Educational Leadership in 2019 and was named Iowa Middle School Principal of the Year in 2020. Lori is passionate about educating middle-level students–not only academically, but socially, emotionally, and behaviorally as well. Lori’s next goal is to establish a world-class middle school for young adolescents within her community. The new facility is scheduled to open the fall of 2021.
HOST
Linda John Bio
(727) 272-7296
linda@lindajohnconsulting.com
www.lindajohnconsulting.com
SOCIAL MEDIA: Facebook | Instagram | LinkedIn | Twitter |
Linda John is the CEO and founder of Linda John Consulting, LLC, providing Executive Coaching and Destination Consulting services to clients throughout the USA. From 1993 – 2020, Linda served as the Executive Director for Visit Eau Claire in west-central Wisconsin. Some of Linda’s top accomplishments at Visit Eau Claire included the development of a successful regional tourism program, the creation of a sports commission for the Eau Claire area, and launching two successful mobile visitor center programs, all resulting in record-setting tourism growth for the region during her tenure.
In most recent years, John was at the table for the completion of the Pablo Center at the Confluence, where Visit Eau Claire opened its new Experience Center, as well as collaborating to craft the community partnership strategy for the new Sonnentag Event and Recreation Complex. She also was the lead voice in advocating for a new convention center, including the completion of a feasibility study and the development of a collaborative strategy for the project.
Linda now owns and operates her professional consulting practice, Linda John Consulting, through which she offers a variety of professional training and human resource development services, including team development and organizational rebuilding initiatives.
Linda is a Certified Destination Marketing Executive (CDME) and an accredited practitioner of the Integrative Enneagram for both individuals and teams. She holds memberships with Destinations International and the International Coach Federation (ICF). Linda holds a Bachelor’s of Science degree in Business Administration from Minnesota State University in Mankato and a Master’s of Science degree in Training and Human Resource Development from UW Stout.
TMBS E110: Holly O’Neill, Chief Client Care Executive BOA
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DELIVERING SEAMLESS CLIENT EXPERIENCES IN A CHANGING LANDSCAPE
Holly O’Neill, Chief Client Care Executive
As we look forward to National Customer Service Week, it is important to understand how clients and companies are both redefining the client experience. My guest for this show is Holly O’Neill, Chief Client Care Executive, Bank of America,
Right now, as client expectations continue to shift and face-to-face interactions are limited, it’s essential for businesses to find new ways to create positive experiences. Companies have had to pivot quickly or improve upon their existing client care models to create more meaningful and personalized experiences in order to meet clients’ changing needs. This has meant anticipating changing client needs, delivering a consistent client experience across all channels, and continuing to offer a balance of digital tools and in-person services.
- Adapt your company’s client care approach during moments of need, moving quickly and effectively
- Create personalized solutions for each client need
- Incorporate digital solutions into your company’s client care strategy
- Utilize multiple streams of feedback to listen to clients and adjust the client care strategy
Identify and determine what clients should expect from their financial institution during this time and beyond
ABOUT HOLLY O’NEILL
Holly O’Neill is the Chief Client Care Executive and leads Consumer, Small Business & Wealth Management Client Care at Bank of America.
Her team provides financial solutions to more than 66 million clients each year, with a focus on delivering exceptional and distinctive client care with each interaction.
Taylor Ri’chard with 3rd Fathom Films
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Taylor Ri’chard is an executive producer and film director based in Atlanta. He is the talented creative force at 3rd Fathom Films.
Starting as an Associate Producer on the Academy Award-winning HBO Documentary “Murder on a Sunday Morning”, he has established himself with his first feature film The Final Project. 
As a Writer/Director at 3rd Fathom, Taylor juggles multiple productions and is currently celebrating the release of his second feature film Hallowed Be Thy Name.
Follow 3rd Fathom Films on Twitter.
What You’ll Learn in This Episode
- The type of films that are being made at 3rd Fathom and when was the last film released
- Taylor’s proudest moment throughout the growth process
- How 3rd Fathom is keeping everyone working during these times
- Advice to other businesses or business owners that also need people in the same space in order to operate
- Taylor’s favorite part of the creative process
- The exciting things 3rd Fathom is doing to stay relevant
- How 3rd Fathom Films is evolving
About Our Sponsor
OnPay’s payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.
Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.
ATDC Radio: Take Five – The Blackjack Edition
About Your Host
Jane McCracken returns to ATDC as a Startup Catalyst, having started her career here many years ago. She then moved into venture capital and investment banking both in the United States and Europe before joining an early-stage, medical diagnostics company as chief financial officer. During her time there, she raised $60 million and completed eight international acquisitions. The company was listed on both the London and Oslo stock exchanges.
Jane then worked with two venture-backed companies. She joined the founders of an online travel company as CEO, and took it from startup to the world’s second-largest hotel booking site before Travelocity acquired it. At the request of her venture investors, Jane then joined a computer games developer as CEO and turned around the faltering enterprise before it was sold to a NASDAQ-listed games company.
Most recently, Jane was CEO of an oncology-focused clinical research company, which grew from startup to a multinational firm with $15 million in annual revenue and offices across Europe and the United States. The company was financed through its own cash flow and was sold in early 2012 to a larger clinical research organization.
Jane continues to work with fast growing companies — in interim and full-time positions — as a consultant, board member, and angel investor. In addition, Jane has served on boards for public and private companies, as well as government-related and non-profit organizations. She is a frequent speaker and panelist at conferences, companies, and universities and is an active volunteer in her community. Jane obtained her bachelor’s degree from Wake Forest University and her master’s degree at the Georgia Institute of Technology.
Connect with Jane on LinkedIn.
BRX Pro Tip: How to Onboard a Remote Team Member
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BRX Pro Tip: How to Onboard a Remote Team Member
Stone Payton: [00:00:00] Welcome back to BRX Pro Tips. Stone Payton and Lee Kantor here with you this afternoon. Lee, let’s talk a little bit about strategies and tactics for onboarding a remote team member.
Lee Kantor: [00:00:12] Right. In today’s world, a lot of your team members are going to be remote. And it’s important to have some plan of attack to make sure that they can get on boarded and start being productive as quickly as possible. Here are some things that you can be doing to make sure that that goes smoothly. Number one, make sure that they have what they need before day one. So, on day zero, they should have whatever password software access they need, whatever equipment they need.
Lee Kantor: [00:00:44] Early on, there has to be a video call to answer any questions and manage expectations. Because if you don’t have clear expectations, there’s no way they can possibly deliver on what you desire. And during that video call, you should be covering what educational resources are available, what help resources are available, what’s the true north of the company, what’s our mission. How do we communicate our mission? Is there mentors available? Who are the people that are going to be their allies that they can go to, to call if they have a problem or a question? That all has to be clear and that should be in their hands before they start.
Lee Kantor: [00:01:29] And then, make sure that all kinds of contact information is available for them, so they can get a hold of whoever they have to get a hold of in whatever form, whether it’s phone number, email, slack channel, however you’re communicating. Make sure they have all of that available to them so that there’s no, “Well, I’d call them but I don’t know their number.” Like, you want to avoid any of those kind of hiccups. There’s no need for it today.
Lee Kantor: [00:01:55] And then, schedule regular follow ups, whether they’re daily, at first, to weekly, to monthly, to quarterly, whatever they are. Have a regular rhythm, I would say, daily at the beginning and have follow up and check ins to make sure they’re progressing and they’re getting stuff done. So, that way, they can have a running start rather than just them waiting on stuff. You don’t want them to be waiting on anything. And you don’t want to have miscommunications. And you want to show that they’re part of a team and they’re a valued team member at the beginning.
April Stammel with Newport
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April Stammel is the Senior Vice President at Newport, a German real estate investment group with a focus on design and intelligent use of buildings in emerging and prime locations to create long-term value in urban areas. Stammel joined the Newport team in 2017 shortly after the launch of the company’s United States headquarters in Atlanta. In her day to day role, she oversees community development, leasing strategy and marketing for the revitalization of the South Dwntn neighborhood.
Since joining the team over three years ago, April has played a key part in the early activations and community engagement of Newport, including seeing the project progress from the acquisition phase to development, leading activations including Pop Up Row, South Dwntn’s presence at Atlanta Streets Alive and countless community tours and conversations about the neighborhood. Through this work, April has helped bring the South Downtown community together and build positive awareness for the neighborhood itself.
After graduating with a Bachelor of Arts in Public Relations from the University of Florida in 2003, she attended Vanderbilt University to receive her Executive Master of Business Administration. Prior to joining Newport, Stammel served as Director of Business Development at Sixthman after working in marketing roles with the company, spending nearly 10 years with the company and seeing it through acquisition by Norwegian Cruise Lines. During her time there, she led marketing initiatives spanning all formats, built partner engagement strategy, created custom financial models and established internal success standards.
In 2014, she began as Director of Operations for Sons & Sons leading the internal transition through company acquisition. In her role, she developed and diversified new business opportunities maintaining a balance of local and national portfolios. As an (almost) Atlanta native, Stammel is honored to be working on such an important project for our city and committed to ensuring South Downtown remains a neighborhood for all Atlantans.
Follow Newport on LinkedIn.
What You’ll Learn in This Episode
- Newport’s recently announced plan for 222 Mitchell and it’s timeline
- What Newport is looking to bring to South Downtown with these projects
- How COVID has changed the way Newport is thinking about retail and office spaces for lease
- How people can best learn more about Newport and South Downtown
About Our Sponsor
OnPay’s payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.
Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.
Tallahassee Business Radio: Brian Wyatt with B-EZ Graphix
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Brian K. Wyatt, Jr., President and CEO of B-EZ Graphix, is a Military Veteran, Marketing Strategist, and Brand Architect. He was born and raised on the South Side of Chicago, IL where he learned to use entrepreneurship to overcome adversity.
Brian possesses a unique blend of analytical, creative and technological skills with over 15 years of experience in branding, business development, design, marketing, information technology, and communications that add strategic value across private, public and nonprofit sectors.
Connect with Brian on LinkedIn and follow B-EZ Graphix on Facebook and Twitter.
