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Gaby Evers with GBF Translations and Colby Passman with Southwestern Advantage

February 13, 2025 by angishields

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Cherokee Business Radio
Gaby Evers with GBF Translations and Colby Passman with Southwestern Advantage
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Brought to you by Diesel David and Main Street Warriors

CherokeeSponsorImageDieselDavidMSW

Gaby-Evers-bwGaby Evers is the founder of GBF Translations, a Spanish translation and interpretation business based in Woodstock, GA.

With a strong background in immigration and medical fields, Gaby has years of experience helping individuals and businesses navigate the complexities of cross-cultural communication. She offers professional services in translation, interpretation, proofreading, and cultural consulting, ensuring that her clients’ messages are accurate, culturally relevant, and impactful.

Passionate about bridging language barriers, Gaby works with small businesses, organizations, and individuals who want to connect meaningfully with Spanish-speaking audiences. Her expertise includes reviewing and proofreading websites, marketing materials, and important documents to guarantee not only linguistic accuracy but also cultural resonance. GBF-Translations-logo

Whether it’s helping immigrants communicate their stories or assisting businesses in expanding their reach, Gaby brings a personalized, detail-oriented approach to every project.Gaby’s mission is to bridge language gaps and ensure everyone has a voice.

When she’s not working on translations or consulting with clients, she’s often exploring new ways to serve her community or strategizing creative solutions to make language accessible to all.

Follow GBF Translations on LinkedIn.

Colby-Passman-bwColby Passman is a graduate of The University of Mississippi in Integrated Marketing Communications with a minor in Business. He’s a top salesperson and team leader for Southwestern Advantage.

During his five years with the company, he’s grown his business as a freshman to now producing over $260,000/yr in revenue.

While in college, Colby served as the founding President of the Public Relations Students Society of America (PRSSA) at Ole Miss.

Colby enjoys playing guitar, mountain biking, and watching Ole Miss athletics in his free time.

Connect with Colby on LinkedIn.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Woodstock, Georgia. It’s time for Cherokee Business Radio. Now, here’s your host.

Stone Payton: Welcome to another exciting and informative edition of Cherokee Business Radio. Stone Payton here with you this morning, and today’s episode is brought to you in part by our Community Partner program, the Business RadioX Main Street Warriors Defending Capitalism, promoting small business, and supporting our local community. For more information, go to. Main Street Warriors and a special note of thanks to our title sponsor for the Cherokee chapter of Main Street Warriors Diesel David, Inc. Please go check them out at diesel david.com. You guys are in for a real treat. We’ve got a couple of guests this morning. But first up on Cherokee Business Radio, please join me in welcoming to the broadcast with Southwestern Advantage organizational field leader, Colby Passman. How are you, man?

Colby Passman: Stone, this is so much fun. I’m really happy to be here.

Stone Payton: Well, I love it. It beats the heck out of working. I get to visit with interesting people who are passionate about the work that they’re doing. I want to learn so much about who you’re serving, why you’re you’re doing it, and how. But let’s open up with a bit of a picture, a primer for me and our listeners. Mission. Purpose. What are you and your team really out there trying to do for folks, man.

Colby Passman: Yeah, absolutely. So, um, personally, in my life, I feel I feel called to, to create leaders. Um, the my company’s mission statement. That’s a big reason why why I work there. And the mission is to be the best company in the world at developing skills and character to help young people achieve their goals in life. So the company, southwestern, it’s been around for 160 years. It’s the oldest internship in the nation. And what we figured is that if we want to be the best at developing skills and character. So basically, to achieve personal growth, the only way to to grow is by stepping outside of your comfort zone. So the summer internship that I get to recruit for it is known as the Navy Seals of College Internships. It’s definitely the hardest thing I’ve done up to this point in my life, but one thing that gets me through is it won’t be harder than marriage, right?

Stone Payton: Maybe. So. You have personally participated in the intern program, and now you are, uh, leading recruiting for this thing?

Colby Passman: Yeah. Yeah, I started my freshman year. Um, I use it to pay my way through college, so was able to graduate from Ole Miss debt free.

Stone Payton: Um, really mamas proud.

Colby Passman: So.

Stone Payton: Oh, yeah. Oh, we gotta swing back around and figure out how you how you did that. Because that’s huge. So at this point of your career and I know it’s a, you know, a little longer in the tooth than our guest here this morning. It’s, uh. But you have a career now. What’s the what’s the most rewarding, man? What’s the most fun about it for you these days?

Colby Passman: Yeah, man, it truly checks all the boxes in terms of, you know, entrepreneurial with the flexibility of schedule. And, um, I always say money’s not the most important, but it’s definitely top five. Um, for me, Stone, it’s truly the impact. I mean, outside of, um, you know, being a Christian and choosing to serve the Lord. Um, you know, working with this company, it’s been the best decision. Also the most impactful decision in my life. So the fact that I can extend that impact to others through this really challenging, um, sounds cliche, but truly a life changing Experience. Um, that’s what fires me up and gets me out of bed in the morning.

Stone Payton: So what is a day in the life of Colby? Like? I know you shared with us before we came on air that you’re about to take a trip and go to this career fair, but what’s a maybe typical is not even a good word. But what’s a typical day week look like for you?

Colby Passman: Yeah. Typical. Yeah, it’s always changing. So I definitely do travel a lot. Um, yeah. I mean, the goal is to to wake up at 5 a.m., go, um, go straight to the gym in the morning. So I’ve been doing pretty good about that recently. Um, I cook my own meals. I take cold showers every morning because it keeps me disciplined and start starting my day getting outside of my comfort zone. Um, but, yeah, I mean, in terms of recruiting, um, prospecting can look, um, it can look different for different weeks. Sometimes I’ll like for, for today example, I actually have a meeting right after this with the president of, um, the real estate club at Kennesaw State. And the goal and what I expect is that, um, she’ll have me as a as a guest speaker. I have a speaker bio and I speak to different clubs, so that’s one kind of recruiting method. I do career fairs and basically with all the names that I gather up, I’ll, I’ll call them and then send them some informational videos and interview kids and the kids I select for my team, I, I train them until, until May when the summer starts. And that’s kind of that’s kind of like like football season, so to speak.

Stone Payton: And so what does that process look like? Uh, a kid, you, you find a kid at a career fair or through a university system like that, or however you find them and you’re having that initial conversation. I know you have these group presentations, but when you’re sitting down with with a kid, uh, how does that conversation go? Walk us through that a little bit.

Colby Passman: Yeah, that’s that’s a really good question. And, um, you know, with the the degree of challenge of the internship, I don’t really view myself as someone that’s necessarily like hiring people, but instead, since it’s entrepreneurial, you You know, um, if a student comes and works for me with the summer, I’m also working for them. So at the end of the day, I’m really just looking to form a partnership. More of a business partner, someone to do life with. And, um, it all comes back to the personal growth. So of course, with the conversations, I have a lot of it. With it being an internship is about career goals and how this could help them professionally, but more so what fires me up and and the main reason why so many students will do this is because they just have a burning desire to become the best version of themselves. So a lot of times I’m asking questions like, you know, let’s say 60, 70 years from now at your funeral and, you know, grandkids and coworkers and, you know, all your friends are there, how do you want to be remembered? You know, when when people are talking about you and someone comes up and gives the eulogy? What specific character traits are they going to use to describe you and those character traits they talk about? I tell them that’s what this summer internship is for, whether it’s integrity or Integrity or perseverance or empathy or, you know, love, reliable, you name it, growing in those areas. That’s that’s what this internship is for.

Stone Payton: And so what can an intern expect to, uh, to, to see and hear and do over the course of this thing?

Colby Passman: Yeah. I mean, in terms of expectation, expect to fail a ton, expect to fail a ton and to get rejected. The, um, the way we go about accomplishing our mission is teaching students how to start their own miniature franchise over the summer. So it’s kind of like starting a chick fil A. So we give students a product to sell and the product that we’ve we’ve been selling for 160 years. It’s educational material for families, um, families with kids in school as well as, um, biblical material and then, um, a leadership program. But our students, they, um, you know, we’ll knock on doors, we’ll do social media marketing, what we manage all of our own accounting and product delivery. Pretty much the full blueprint of running a business. And on average, students work about 80 hours a week for 12 weeks straight. I mean, it is like entrepreneurship bootcamp.

Stone Payton: Wow. So mentors along the way. I know the answer to this has to be yes just by virtue of what you’ve described already. But can you speak to the role of of mentors in your life so far as as they’ve helped you navigate this, this terrain? It’s got you’ve probably had some tremendous experiences in that regard.

Colby Passman: I truly have. And if you look at the alumni network of, you know, people that did southwestern when they were in college, I mean, just to name a couple. Mike Johnson, who’s, you know, the speaker of the House of Representatives, did this for four summers when he was in college and actually came to our company’s headquarters in February and gave a live keynote. I couldn’t make it for that. I was living in Austin, Texas at the time, but a lot of my friends got pictures with him. We’ve had seven former governors, including the current governor of Oklahoma right now, multiple people on the Forbes list, including John Yarbrough, who created the algorithm that makes slot machines turn. Oh, my. It’s insane. I mean, the people that do this job are truly movers and shakers. But in terms of my personal experience with mentorship, I’ve been told that you want to you want to put yourself in three buckets, one where you’re seeking mentorship from someone else, one where you’re you get to run that race with other people. And then the last bucket is being in a position where you can pour into others. And through this job, I’ve just been able to have my two feet firmly planted in all three of those roles.

Stone Payton: Okay, you got to talk to us about graduating debt free. I am operating under the impression that being a part of this thing of yours. Oh, yeah, it was a huge. It was a huge contributor to that. Yeah.

Colby Passman: Yeah. I mean, this this past summer, the the average intern made right at $12,000 for their work done over 12 weeks. So.

Stone Payton: Wow.

Colby Passman: It’s crazy. And our averages have gone up over the the years since my first summer. But I made about $10,000 working in Alabama. My first summer doing this, I made about 20 grand in South Carolina. My second summer went up to Michigan. After my junior year of college. I made about 30 grand and then made another 30 grand in Illinois after my senior year. So over the course of four four summers in college, I made about $90,000.

Stone Payton: That’s impressive.

Colby Passman: Yeah.

Stone Payton: So what’s next for you? You’re going to continue to expand your reach. Is this a, I guess, to be like a launching pad for a, for a different type of career, or do you really know yet?

Colby Passman: Yeah. I mean, specifically, no. I mean, my goal is to always be in the entrepreneurship realm. I’d love to to always have southwestern as a source of income and then, um, be able to sustain, um, a good amount of money with, you know, less amount of time and then start, start new business adventures. But, um, truthfully, Stone, I’m just gonna, you know, be obedient to the Lord. And, you know, if he tells me to go somewhere else, then. Then I’m gone. And if not, then I’ll. I’ll stay here for a while.

Stone Payton: But this presents the flexibility to to serve in that capacity and run another business or pursue other entrepreneurial ventures.

Colby Passman: Yeah it does.

Stone Payton: Wow, man. Sounds like a good deal.

Colby Passman: Yeah, I’m really thankful for it.

Stone Payton: So I don’t know when or when or how you find the the time, but, uh, passions, pursuits, interests outside the scope of this of this work. My listeners know that I like to hunt, fish and travel. Yeah, it’s pretty common knowledge now. Uh, that that passion for the outdoors has, uh, has launched a project to build out a boat, uh, that’s wheelchair accessible so that we can get disabled vets and people with mobility issues out enjoying the outdoors, fishing and cruising and all that. So, uh, everybody, at least in Cherokee County, knows what stone’s up to. Anything you nerd out about outside the scope of this, uh. This work.

Colby Passman: Oh, man. I like to do for having fun. That’s a great question. Um, man, I love playing guitar. I’ve been playing guitar since a young age, so that’s definitely a big part of, uh, of my identity, I would say. Um. Love travel. Love outdoors. Backpacking. Um, yeah, I, I’m trying to think if there’s any, like, weirdly authentic things that I like to do, but, um. Yeah. Big music, big outdoors, and that’s that’s pretty much it.

Stone Payton: Well, it sounds like you could still hang out with us. You don’t have to be in a wheelchair to get on on the SS freedom. That’s the. The name of the project is SS Freedom Adventure for all. Uh, but, uh, you know, there’s plenty of us that are not in wheelchairs that are going to be enjoying it, too. So it sounds like we can hang out. Sounds like you would enjoy boating and fishing and all that stuff.

Colby Passman: I’d be happy to hang out anytime with you.

Stone Payton: All right, so let’s go back to this intern program and break it down a little bit. Um, how would you describe, like, who would be a really good fit for something like this? And what are some maybe yellow flags or red flags or like, hey, this might be a nice person, but this is not the right program for them, you know?

Colby Passman: Yeah, I think the biggest thing for me is just people that are competitive, you know, um, get it? That definitely isn’t a factor. I was never the biggest fan of school myself. Um, hence pursuing entrepreneurship. Right? But yeah, people that are competitive, I mean, I, I, alongside everyone else, um, truly view this job as, as a sport, you know, so someone that can just really get excited about about doing the hard things. I would say not only that, but people that just don’t want to don’t want to be average in life. Um, I mean, this job, like I mentioned, it’s the hardest thing I’ve done up to this point in my life. So it definitely takes a lot of drive and ambition to really embrace yourself of 12 weeks straight of delayed gratification.

Stone Payton: Um, you spoke earlier about failure as, uh, that’s just that’s part of it. Can you speak more to that personal experience and philosophy, apparently, of the of the organization and what you try to teach these kids about falling down and getting back up?

Colby Passman: Yeah, man. Thanks so much for asking. Um, I mean, just just some, some stats that I had on my resume after my first summer of doing this, I gave, um, 3500 cold calls all in person, all in a different state to complete strangers I’d never met before in my life. Um, 3500. I gave probably 800, um, selling presentations. So those are people that were open minded enough to say, yeah, just let me let me listen to it. And then within that I probably had about 200 customers. So on average, I mean, my first summer doing this, I probably talked about 50, 50 strangers a day and pitched myself on the idea of spending a couple minutes to to hear my sales pitch. I’d probably have about, you know, 10 to 12 a day do that and maybe 2 or 2 or 3 customers within that. So I’m getting told no close to 40 times a day. Wow. Or more than that. I call it vitamin no a little bit. Every day is good for you.

Stone Payton: Vitamin? No, I like that. You’re going to hear that again. I’m going to use that.

Colby Passman: Yeah. Copy it. Um, but at the same time, Stone, that’s one thing that, um, made me kind of fearful before going into this, um, because I didn’t like failure. I’ve always been a perfectionist. I was really good at sports and the best one on my team, and just had a lot of success from a young age in high school, middle school, things like that. But at the same time, I realized that, you know, while I hate getting rejected, it gets under my skin and I take it personally and I just do not like failure whatsoever. This isn’t something that I want to always struggle with, so to speak. So I’m sure you’re probably familiar with exposure therapy, which is if you’re scared of something, the best way to get over that is just to just to do it. So, um, I kind of viewed this my first summer as a 12 week investment of just facing all of my fears. So then that way when I’m 30 and married and have two little kids, their dad is just a complete total stud who’s not not afraid of failure or rejection anymore.

Stone Payton: Yeah. All right, so if I’m a kid in this program, I’m going out there, I’m getting a little scar tissue. I’m getting good at the presentation. I’m sure at some point, uh, am I am I coming back to home base and getting a little bit of a recharge, and I’m able to communicate back and forth and get some direction before I have to shake the dust off and, uh, or the blood off and march back out there.

Colby Passman: Yeah. Yeah. Thanks for asking. I mean, we could not do this job without accountability. So, yeah, I mean, every single day, our students, they track all of their stats with how many prospects they talk to, how many sit down customers, um, you know, the amount they, they bought from them, so on and so forth. But we track all of our stats, and every single night we have about a 10 to 15 minute long coaching call. And we we coach based off of the stats, you know, because the data doesn’t lie. So we’ll do that every single night for 72 days straight all summer long. And we don’t work on Sundays. So Sunday will have a 4 to 5 hour meeting where we’ll give some general coaching based on the group’s needs as a whole. But then within that we have what’s called a PC. We call it a personal conference. So for about 30 minutes, each one of our first year students would sit down with one of the experienced people, like me or another person, for about 30 minutes, look at their numbers, look at how they’ve been doing with marketing, checking their business expenses. I mean, just really hands on into the detail coaching.

Stone Payton: And so they’re looking at expenses in the whole thing. So they really are running a business. It’s not just like go out there and you be the sales rep for my thing. They really it’s well I think you used the word franchisors. They’re they’re basically out there running their own thing.

Colby Passman: Yeah. Essentially. I mean our students are ten, 99. Every penny they spend over the summer is, you know, a business expense.

Stone Payton: Right, right. I love it. I mean, I can see why it’s. You characterize it as the Navy Seals of, uh, of internships.

Colby Passman: Yeah. I mean, it is not for the faint of heart, but, uh, I love it. It fires me up.

Stone Payton: So, based on that experience, I want to ask you this first. Tell me more about the people they are. They are serving who they are selling the product and service to. Who is their prospect?

Colby Passman: Yeah, that’s a that’s a good question in terms of families over the summer. I mean, short answer is just anyone that that has kids, you know, because we have, um, you know, some, some early learning products for families with babies like, you know, learning books and like, fun educational apps to get kids really excited about learning.

Stone Payton: Mhm.

Colby Passman: And then for the older kids, we have products that are kind of like SparkNotes or CliffsNotes that are just designed to save kids a ton of time with schoolwork. So the kids that hate school, that don’t want anything to do with it, they love it because they get their homework done easier, and the kids that have really high goals that excel, they’re usually the ones that are busy with sports and other extracurriculars. They really like this because they study a lot, and then they get their work done easier. And at the same time, we have Act and SAT prep alongside some material that helps with AP exams.

Stone Payton: Nice. All right, before we wrap up, I’d love to leave our listeners if we could both with, I call them pro tips. Right. Just a couple of things to to to noodle on. Be thinking about do or don’t. And as a product of what you’ve learned so far and maybe in the vein of kind of both sides of the table, if, if you you’re young, you have some aspirations about doing your own thing. You really are willing to put yourself through the ringer a little bit, as it were. But maybe also for those of us who may want to create something to serve a constituency like that. What should we do be doing in terms of creating a, you know, a program around, you know, like the Business RadioX Youth academy. You know, like, if we really wanted to help people. Like, what have you learned? Um, so a pro tip or two just for people to be thinking about and look, number one pro tip, guys, is reach out and talk to Colby, and we’ll make sure we get his contact info here in a little bit. But something to be thinking about.

Colby Passman: Yeah. Thanks, man. I can answer that a million different ways truthfully, but, um, and the book, The Seven Habits of Highly Effective People, Stephen Covey, he talks about, um, private victories, perceived public victories. So, you know, I think, um, in terms of, you know, building momentum, obviously, you know, the hardest step is just taking the first step. I, um, I heard the other day that every mile begins with a step, and it’s so true, but in terms of, um, of. Yeah, just building that momentum. I mean, the reason why I’m, you know, waking up and going going to the gym at 5 a.m. and, you know, taking cold showers and just truthfully doing everything I can to put myself outside of my comfort zone is because I know that I can’t excel in work and excel with creativity or really anything if I’m not taking care of of my inside. You know, if if that makes sense.

Stone Payton: It does. And part of what I’ve drawn from the conversation, as someone who would like to invest in young aspiring entrepreneurs is, um, you got to give them some room to, to to scrape their knee a little bit. And then when they come back, you know, maybe have the discipline and the rigor and put the responsibility on them to, to not only absorb the lesson, but to return the learning to the organization so that everyone can can benefit from it, but create that environment where it’s, uh, it’s okay to fail, you know? Now, if you keep making the same mistake over and over and over, then you might need to free up your future. Right. But but if it, uh. I mean, so that’s what I’m taking for the for my. And look, this is a great way to get some really good coaching insight from people who are very well accomplished in their domain. Uh, free. Get yourself a radio show. You invite smart, passionate people in the studio, and they teach you a lot.

Colby Passman: Yeah, I love that stone. And I guess the, uh, as we’re wrapping up, the last thing I want to say, um, whether you’re Christian or not, I mean, there’s so much value in in what I’m about to share. And this is, um, I hold this this, you know, these next couple sentences more dear to my heart than anything. Um, this is my favorite quote ever. It comes from the book of James verse. It’s chapter one, verses two through four. He says, consider it pure joy when you face trials, because the testing of your faith produces perseverance. So let perseverance finish its work so you can be made mature and complete, not lacking in anything. And basically what that means to me is no matter how we slice it, the obstacle is the way. You know everything that we want to accomplish in life. It’s truly on the other side of fear and what’s holding us back. There’s so many analogies for it. You know, diamonds are formed under pressure. And, you know, I mean, if you want to make a sword, the process of that is you stick it through the fire and you beat it up, and the finished product is you have this beautiful, just really sharp, high quality, just work of art, really nice weapon. And, uh, that’s pretty much what the summer program is. And that’s just how I live my life. Um, you know, the obstacle is the way.

Stone Payton: The only regret you have left me with this morning is I wish I would have turned on the video, because I would love for our listeners to see the youthful face that just shared that incredibly mature wisdom, not only articulate, but right on target. That is marvelous. All right. What’s the best way for our listeners? To learn more, tap into your work website, LinkedIn, whatever you think is appropriate. But I want to make sure they have some coordinates to connect.

Colby Passman: Man, I give my phone number.

Stone Payton: Yeah, absolutely.

Colby Passman: All right. Cool. Yeah. Cell phone number is 601 443 1488. That’s my cell phone number. That’d be the best way. I mean, of course I have an email, which is C passman@southwestern.com. Um, I’m actually giving up social media for 2025. That’s my.

Stone Payton: Oh.

Colby Passman: My that’s my thing for the year. And it’s it’s been so fruitful up to this point. It’s been I can’t recommend that enough. But I am on LinkedIn. So Colby Passman and uh, I guess outside of those three methods, I’m, I’m pretty much rogue, unless you want to write me a letter.

Stone Payton: No. Colby is easy to get to and easy to talk with. I guarantee you. Well, this has been marvelous. Hey, how about hanging out with us while we visit with our next guest?

Colby Passman: Uh, that’s exactly what I want to do, stone.

Stone Payton: Perfect. All right, next up on Cherokee Business Radio. We have with us with GBF Translations, Gaby Evers. How you doing?

Gaby Evers: Oh, I’m doing all right. How are you?

Stone Payton: I’m doing well. And I’ll just apologize. That’s that’s a tough act to follow.

Gaby Evers: I know I don’t wake up at six in the morning or five, so I’m already apologizing in advance.

Stone Payton: So GBF translations. Mission. Purpose. Uh, tell us about the work.

Gaby Evers: Um, so basically, working with small businesses, um, trying to bridge that gap. Um, so the Spanish speaking community can be reached, um, not only by, you know, small businesses trying to work with them, but also, you know, small businesses themselves. Um, because, um, a professional translation is different that someone just being bilingual. Um, I have worked with other bilingual people who have their small business, but they need that professional, you know, touch.

Stone Payton: Yeah. Well, I want to talk more about the virtues of a professional translation, as opposed to some of the other things that, uh, we might be tempted to to lean into, but. How did you get started? What were you doing before this?

Gaby Evers: Well, I mean, I’ve been translating and interpreting since I was in elementary school, so I’m originally from Mexico. So when I taught myself English in elementary school, I sort of became the go to person for parent teacher conferences, not only for my family, but for others. So it just was something that I did. And then, as you know, I went to school and college and started working in corporate America. It was just something that I started to do, you know, in a more professional level. Um, I think the joke is always, you think you know, Spanish until you have to translate or interpret like a business document or a legal document, and then all of a sudden you’re like, do I actually know this language? Um, so when I started to sort of learn that, um, aspect of it. Um, I was doing, um, I worked at law firms. I worked, um, with, um, within the medical field. Uh, at some point I was freelancing and doing, um, translations and interpretations through agencies. Um, but I learned that I wanted to be the one who decided what projects I could invest in and who I could work with. Um, when I moved to Woodstock about two years ago, I saw the need, and it just sort of became, uh, a little something in the back of my mind, like, maybe I could do this. Maybe I could do this. And then this year, I was like, well, I just have to go for it, because if I don’t do it, I can’t, you know, I want to say that I did it. Whether this goes into a different direction, whether I fail or not, I want to say that I did it.

Stone Payton: So how has the transition been? I have to believe it’s had to be a little bit little bit intimidating coming from a corporate environment where there are maybe some more knowns. And now not only do you do you have to be a practitioner and be good at practicing the craft, but oh, by the way, you, uh, you got to run a business. You got to get to business, right? What’s that transition been like?

Gaby Evers: Oh, absolutely. I mean, it’s been terrifying. Um. Very exciting. Um, I wish I had, uh, taken that, uh, book camp that Cody has spoken to us about, because that would have been handy right about now. Um, but I will have to say that everyone here in Woodstock has been so nice, so welcoming, so willing to sit down and share their knowledge and share their wisdom. And a lot of it has been with other small businesses or entrepreneurs who have been in the same shoes as I am. Um, so it’s definitely challenging, but very exciting, especially when I get to see sort of my work come to fruition. So, for example, I just finished collaborating with a small business. They do a chiropractic and um, their intake forms needed to be translated into Spanish. Mhm. Um, so I did that and then shortly after they were able to collaborate with uh, a law firm. So now they’re, they are Spanish speaking clients are now going to be coming to them. Uh, and so having that tool and having that already translated in a way that will make sense for, for these new customers, it’s, it’s like a full, full circle moment. Not only do I get to help this small business, um, get more people and, you know, uh, succeed in that sense. I also get to help the, the people that are going to be coming in and maybe aren’t sure, you know, how that practice works or how things work in general. Now, there that that is translated in a way that they understand it. It’s given back to the community, and it’s a full circle moment for me.

Stone Payton: Yeah. All right. Let’s talk about me for a minute. It’s my show. Okay. So I’m connecting dots here, right? So I think I mentioned to you a couple of times that young professionals of Woodstock, it would be fun to have a Spanish speaking show, and that would be fun to pour in, and that would be a way to invest into the community. But now that I hear you talking about how that can open up a whole new world and potentially other markets to you, let’s let’s walk through a hypothetical use case, like if we had a Spanish speaking show and we had people coming in here, um, and having conversations like this, but in Spanish, we probably would draw more people tapping into the work. There might even be more people that would be wanting to be on the client side of our world and, and have those interactive business people interviewing business people with conversations. And it might even open up a world where someone’s running a business radio studio in Austin, but they at least have that added texture to it. Or maybe they just have a whole Spanish speaking. Like we could actually have studio partners that are doing some Spanish speaking. I mean, it can just it can keep unfolding, right?

Gaby Evers: Yeah, absolutely. I mean, I think that’s the beauty of it. Um, when I first moved here, I noticed that there would always be like some art festivals or something going on in Woodstock. And I, you know, I made friends with my neighbor, and he had been living here for five years at that time. He had no idea that any of that was going on. Um, you know, he didn’t see any signs. It wasn’t really posted that much. So for him, it was like, oh, I didn’t know that that was there. And then, you know, being able to let him know what’s going on, it just kind of sparked that idea that if we could sort of bridge that gap, if we could, you know, make it so communication is easier. I mean, you tap in into so many things. Um, when I went to, uh, Puerto Rico for, uh, sort of to help, uh, with the conference, I noticed that, you know, obviously the people there spoke English, but there’s just a connection that happens when, you know, you meet someone that knows you know, your native tongue or just it’s just that cultural togetherness that comes and, you know, just being able to find that, especially here in Cherokee County, I feel like it’s always exciting when when I meet somebody else who’s also, you know, an entrepreneur who’s also Latino, who’s also Latino, and it’s just like, oh, this is togetherness. That just makes it just makes it a different experience.

Stone Payton: I’ll bet. So I know there are a great many myths, misconceptions, a pretty good sized body of misinformation around how to use this platform to help people and make money. The work we do at Business RadioX. I got to believe the same as is true for you. Are there some? Do people have some pretty odd and off the mark ideas about about translation and the value of the services, or how to go about it or the and maybe speak to the differences in, you know, me hitting a translation app or me engaging Abby to rewrite our Business RadioX Academy so we can train Spanish Business RadioX studio partners?

Gaby Evers: No, that’s a that’s a great question.

Stone Payton: I hey, it took me a minute to get it out, but I thought it was a fantastic question.

Gaby Evers: Um, no, I mean, I think that that’s the number one thing that as I’m trying to, um, you know, sell this business. Um, also educating people on what exactly it is that I do and how it works and, and what it actually means. So first off, I think that the first thing is, um, so translations versus having an interpreter, it’s different. So translation has to do with like written words. So anything that’s in writing basically. Whereas interpretation it’s spoken. So whether, you know, it was a workshop and. I’m translating for whoever or interpreting for whoever’s speaking, that would be. The main difference. And then second, you know, with AI and Google Translate. They’re great tools. But to rely on them completely, you, you you can get yourself in trouble. And I’ve seen it, uh, not only, as you know, um, a consumer or just walking around and seeing these mistakes, but I’ve seen it when I do consultations and I’m like, do you know what that actually says? Is that what you were trying to say? Um, and so having that cultural, um, nuance and knowledge makes a difference because, you know, you might be thinking, you’re saying one thing and then people read it and you’re offending, You know, half of Latin America.

Stone Payton: Ouch. Well, you don’t want to do that. So let’s walk through a couple of use cases and you don’t have to name names, of course, but, um, I so that we can really understand the breadth of opportunity for tapping into into your expertise.

Gaby Evers: Yeah. So not only, you know, having, um, marketing material, for example, made from scratch, um, translated and having that. So when you are posting things up, like, I know for, uh, Cinco de Mayo, there’s times where businesses will, you know, Google Translate things. So it’s easier trying to reach the Spanish speaking community. Um, but they’re not saying or communicating what they really want to say. So people might just disregard that and be like, oh, that’s not for me, even though it’s in Spanish.

Stone Payton: Oh, ouch. You might actually have the opposite effect.

Gaby Evers: Exactly.

Stone Payton: Oh, wow.

Gaby Evers: So having that a professional, you know, take a look at it, uh, can make a difference. So, um, maybe even on your website or your social media. Um, as we are seeing that more, um, speaking Spanish speakers are, you know, they’re a big force, not only in for business, but, I mean, they’re here and that that matters. So you’re tapping on a whole new base that, you know, people aren’t reaching. Um, something that I noticed here in, in Woodstock specifically. Um, and I’m sort of grateful for it. There’s no one else that’s doing what I’m doing. So it’s it’s interesting because not only am I growing with people and educating them sort of from from scratch, but because I’m the only 1 or 1 of the few ones here, it’s like, well, so what do you do? You know, um, so to get back to the answer, I tend to wander off. Yeah, but it’ll be perfect then. Um, so. Yeah. So not only that, but also, um, I have had the opportunity on just creating things from scratch, uh, whether that’s, uh, at a, in a medical field, uh, a clinic or, um, like I mentioned, the chiropractor. Uh estheticians things like that, where, you know, people tend to forget about it, but these are services that people need. Um, and so when someone sees something that is meant for them, that is translated in a way that they understand it, uh, with the cultural knowledge and nuance that they understand, they’re more likely to be like, oh, well, let me see what that’s about. And then from there, you know, word of mouth is very it’s very important in our community. And when they feel like they found a place that they’re comfortable in, that they can go to, they tell everyone. And then all of a sudden you have all these people that you maybe didn’t realize that we’re there, or that you thought you were reaching out. But the material that you were using wasn’t, wasn’t properly for them.

Stone Payton: So, uh, on the whole sales and marketing front, what have you learned about that? How is that going? I know in our work we work with a lot of professional services providers. And again, while they may be really skilled at their craft, often a hole in their swing or let me, I’ll be gracious as I can. The biggest opportunity for improvement in their business is the front end of that pipeline. Just having like these discovery calls, these initial conversations. Um, is that a channel? Have you cracked the code on how are you getting the new business, Gaby?

Gaby Evers: Um, a lot of it has been word of mouth. Um, like I said, I did wish that I would have taken that, uh, course.

Stone Payton: Bootcamp met Colby a couple years ago.

Gaby Evers: Yeah. Because, I mean, getting those those no’s can be very, very hard at first. Hurtful.

Stone Payton: Hey, it can be hurtful for those of us that haven’t been tough enough, like Kobe and his crew.

Gaby Evers: Um, but not only that, I think the other part is that I see it’s like, oh, if I could just fix it. If I could just do it, then, you know, it’s almost like a like an itch, right? Like I see that it’s wrong. I want to fix it, but they don’t see why it’s wrong or they’re like, well, no one has had an issue. No one has been offended. It’s fine. I’m like.

Stone Payton: Yeah, because they don’t know who did who they turned away or didn’t attract.

Gaby Evers: Right, exactly. And even though, um, like I said, Google Translate and I, they’re great tools, but to just solely rely on them, you know, you’re missing out so much. And I mean, it can definitely get you in trouble. Um, I think the other, um, part of it is although, like I said, I am, I see that I’m the only one working specifically with small businesses, um, and sort of translating marketing and documents, not just, you know, doing the interpretation, which is some of the stuff that I have seen. Um, you know, like when I looked on Google Maps. So just trying to get myself out there has been a challenge especially, you know, I moved here, I didn’t really know anybody. But this community just opens up to you and they want to see you thrive and they want to see you succeed. And I think that that’s part of the reason that just sort of pushes me forward to continue to help other small businesses, because it’s like there’s a whole group of people you haven’t tapped in. Let me help you. And so when I see those moments, like I mentioned earlier with the chiropractor, that’s sort of what, like, keeps me going. Um, and as someone who, you know, has been in a position where I felt like things weren’t for me or they weren’t in a way that I could understand them or that they were reaching out for me. You know, I want that. I want the representation. I want people to see things and feel like, okay, so I’m part of this too. I am wanted in this community, in this business, not, you know, to sort of allies themselves from us. So yeah, that’s what keeps me going.

Stone Payton: Well, I gotta say, my experience, at least we really do have that here in Cherokee County. And I think in Woodstock in particular, we do have a, a group of people who small business people who are genuinely invested in everyone’s success and are very quick to pour into our work the causes that are important to us. How about for you, community and causes? You touched on it, but, uh, anything in particular that you’re really trying to rally behind? Uh, right now, like, is that a group of people that you’re trying to reach out to and maybe serve them as well? Um, and or or do you have your own, like, uh, wheelchair friendly boat project like me or anything like that going on?

Gaby Evers: I wish I had a boat. Nope. Oh.

Stone Payton: Well, you got one now. You come visit with us.

Gaby Evers: Um, no. I don’t know that I have a specific, um, thing. I think the mission right now is to serve, uh, the Spanish speaking community. And the way that I see that I can do that is by, you know, offering my services and trying to reach, you know, everywhere. I’m trying to be in the city of Woodstock. I’m trying like, every document that, you know, needs to be translated in Cherokee County to, to be translated, even if it’s not me. Mhm. Um, although I don’t see anybody else, but even if it’s not me, uh, I think that that’s what what I care about so much that it gets done so that people can see it and be, you know, informed or feel welcomed.

Stone Payton: Hey, I like that. Let’s send when we get this published, let’s send this interview to Michael Caldwell. Tell him to get on the stick. We want everything in Spanish and like Gaby Spanish not I Spanish.

Gaby Evers: Actually, I spoke to the mayor.

Stone Payton: Oh. Did you?

Gaby Evers: Okay, I did. I had spoken to him during the, um, the IT meetup, and he he was so great.

Stone Payton: Um, I’ll bet he’s just a good guy. He is. Amen.

Gaby Evers: I mean, this honestly, after that state of city speech, I was like, I need to live in Woodstock. I feel so, so patriotic. Um, but he did mention, um, you know, talking to the Woodstock, uh, police department. And so we’re have that kind of in the works. Um, also trying to work with, uh, the Parks and Rec. Jamie has been so helpful. So, you know, it’s in the works. Sure. Um, I’m putting my little seats out there, and I can’t wait to see that come to fruition.

Stone Payton: I’ll bet. All right, so what’s the best way for our listeners to connect with you? Small businesses that may very well have need, uh, desire for your services, but also and also those of us who, uh, just want to help and, and, uh, and want to continue to learn more. What’s the best way to connect with you?

Gaby Evers: Uh, so our website, uh, if you sign up for the newsletter, you can get, um, tips and exclusive, um, offers, uh, mainly tips, um, on, uh, mistakes to avoid so that your translations are proper. Uh, but if you go to Translations.com, that’s the best way. Uh, my phone number is also (470) 215-1321. And you can also send me an email, uh, Gaby, at translations.com. Um, I am trying to get on social media more, although I wish that, you know, social media wasn’t something we relied on so much.

Stone Payton: Well, Colby’s going to be no help there. He laid it down.

Speaker5: I did get off TikTok, so that was my big thing last year.

Gaby Evers: Uh, before, you know, it was banned, I was off TikTok. And honestly, that helped a lot. It gave me time to read a Read a lot. I mean, I was already reading, uh, but it just gave me time and peace of mind that I didn’t. I didn’t think I could have, um, I think I’m trying to go more the authentic route and just be myself.

Stone Payton: Good for you. Well, Gaby Colby, this has been an absolute delight having you join us in the studio this morning. Thank you for your insight, your perspective, your enthusiasm, and some inspiring conversation. Uh, you guys are doing great work. And keep it up. We sure appreciate you.

Gaby Evers: Thank you for having us.

Colby Passman: Thanks. Thanks, Don.

Speaker5: It’s been fun.

Stone Payton: Oh, absolutely. My pleasure. All right, until next time. This is Stone Payton for our guest today. And everyone here at the Business RadioX family saying we’ll see you again on Cherokee Business Radio.

 

Tagged With: GBF Translations, Southwestern Advantage

BRX Pro Tip: Two is Better Than One When Hiring Salespeople

February 13, 2025 by angishields

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BRX Pro Tip: Two is Better Than One When Hiring Salespeople
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BRX Pro Tip: Two is Better Than One When Hiring Salespeople

Stone Payton: Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, we’ve come to believe that when it comes to hiring salespeople, two is better than one.

Lee Kantor: Yeah, I think there’s a lot of reasons behind that thesis, and here’s a few of them. When you’re hiring salespeople, that’s a big step in any organization, especially when you’re hiring your first salesperson. And when it comes time to hire that first one, I would really consider hiring two instead of one. Here’s a couple of the reasons why.

Number one is from a motivation standpoint, having two salespeople can create a friendly, competitive environment where each of them are pushing each other to perform better. So, I think you’re going to get better results right out of the gate when you have two people kind of on the job in this area.

And number two is accountability. Now, you have a number in your head where you think these people should be, but now they’re going to have actual numbers. So, now, they can benchmark their performances against each other. And this is going to ensure that neither one of them is going to get complacent. And then, maybe in your head, you undershot or you overshot what can be done. And now, you have two people out in the wild actually doing it, and you’re going to get a better gauge of what really is possible. So, accountability is an important part.

And the third one that I think is maybe not thought of enough is you’re doing some risk mitigation because if one salesperson underperforms or leaves, the other one’s there, and that’s going to ensure continuity on your team and in your business. So, there’s some risk mitigation when it comes to hiring two instead of one. So, when it’s time to hire some salespeople, always think of them in twos, not ones.

From Service To CEO: A Veteran’s Journey

February 12, 2025 by angishields

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High Velocity Radio
From Service To CEO: A Veteran's Journey
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Sean-Loosen-PDS-OpticalSean Loosen is a New Jersey native who graduated from the United States Military Academy at West Point with a B.S. in Economics and Systems Engineering, and later served as an Infantry Officer in the U.S. Army, including a deployment to Iraq.

After his military service, he worked in sales leadership roles in Rochester, NY, while earning an M.B.A. from the Simon School of Business. In 2020, he joined PDS as a consultant and was later named President, CEO & Owner in 2022.

Connect with Sean on LinkedIn.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Stone Payton: Welcome to the High Velocity Radio show, where we celebrate top performers producing better results in less time. Stone Payton here with you this morning. This is going to be a good one, gang. Please join me in welcoming to the broadcast, CEO with PDS Optical, Mr. Sean Loosen. How are you, man?

Sean Loosen: Stone I’m doing great. Thank you for having me on here. It’s an honor.

Stone Payton: Well, it’s a delight to have you on the broadcast. I got a ton of questions, Sean. I know we’re probably not going to. Not going to get to them all, but I think a great place to start would be if you could paint for for me and our listeners, kind of an overview, mission, purpose. What is it that you and your team are really out there trying to do for folks, man.

Sean Loosen: We’ve got a great mission at PDS Optical. I talk about what our team over and over. Uh, our mission is to provide high quality, affordable prescription eyewear to our veterans each and every day. And so we’re in the business of providing prescription eyewear. We do a lot of business with the Veterans Affairs. And so veterans across the country, as I’m talking to my my people, I’m always trying to emphasize our mission and just try to put that front and center. What’s unique is, uh, at PDS, you know, it’s it’s funny, I talked about the P, the D and the s. I remember talking to one of my lab directors when I first started, and I was like, hey, do you know what the P and the S stand for? And he’s like, I’m sorry, I don’t. And so and I was like, all right, that’s fine. We can change that. That’s a great way to fix that. And and so it goes with our values there. We take pride in the work that we do. We have respect for the dignity of our veterans that we serve, and we have a commitment to exceptional service. So it’s really unique that it’s in our name there. And we’re proud of what we do each and every day. We get to help veterans, uh, see more clearly. So it’s a great mission.

Stone Payton: Well, that is so much more insightful, robust and inspiring than than what crossed my mind when you mentioned it. I was thinking pretty darn special.

Sean Loosen: Well, you know, I think that’s what my lab director may have said at the time. And so it’s, um, but, you know, it’s it’s, uh, it’s great that we have that in our name. And, uh, we did a whole rebranding, I think, uh, over the past two years. Our name prior was PDS consultants, which just doesn’t really ring optical. Uh, I remember I joked, we think we would send stuff sometimes to the VA hospitals and they would get stuck in the wrong corner because they wouldn’t send it to the optical shops. You’re like, who’s PDS consultant? So, uh, we did a rebrand and just really just had to reemphasize the PD and DSS and then our mission of what we’re doing each and every day, and we’re proud of that.

Stone Payton: So tell us a little bit about your personal backstory. My instincts are it wasn’t a straight path. Often it’s not. How did you find yourself in this role, man?

Sean Loosen: Yeah, it’s sort of a winding path here to to where I’m at today. Um, but, you know, I’m. I’m a military veteran myself. I’m an Army West Point graduate, uh, graduated in early 2002. And so commissioned as an infantry officer. Um, had a great time in the military. Uh, you know, did did a tour in Iraq. Uh, served in Alaska with the Stryker brigade there. And so I was at a crossroads in my military career. I was fortunate to get hired for, um, special forces. I went to a selection course. There’s more steps after that. So it was either go continue on in the military or get out. Um, and I ended up opting to get out and then found myself in, um, uh, working for a for a fortune 500 insurance company in Manhattan. Um ended up working there for a little bit and then moved up to Rochester, New York, where I live today. Um, for was supposed to be a short stint, but, uh, I met a girl there, and, uh, that that girl is my wife today, and, uh, we’ve got four, uh, beautiful young girls. And so I was with, um, my prior company for 15 years. Uh, great. Great, uh, experiences there. Sales leadership roles there. And then, um, so my father kind of jumping around here, my father ended up, uh, uncle started up, uh, actually, my uncle started up PDS late 90s, 1998, I think. Um, and I say, uncle, it’s I’m it’s in parentheses. He’s really not, uh, a blood relative.

Sean Loosen: He’s just, uh, my dad’s best friend growing up from Brooklyn. It’s one of those type of relationships. They’re stone. So, um, and so, uh, Rich Murray is his name. Started it up back in late 90s and, um, you know, kind of grew from one contract slowly, um, with eyeglasses and then, uh, to 2 to 3. And then fast forward to 2019, they ended up, uh, acquiring, uh, a lab where they were subcontracting out. And, um, and it kind of because it kind of grew and got bigger and bigger. And at that point, my father and Rich were in their early 70s, were looking to, you know, find a succession plan. And so they they started talking to me and, and, uh, kind of here I’m at, you know, I got, I got involved as a consultant sort of learning the business, uh, early 2020. Um, and then unfortunately, my, my father, uh, got Covid in 2021 and, um, passed away from that. And so that sort of, uh, accelerated the whole process of me stepping in, uh, as CEO in 2022. 22. So I’ve been with, um, I’ve been in this role coming up on three years and sort of, you know, meandering path, um, you know, wasn’t, wasn’t looking for this, really, but, um, it’s a it’s it’s a great opportunity, obviously. Again, our mission. I’m proud of what we do. Um, we got great people. Um, and, uh, it’s just, you know, I wake up every day being grateful for what we can do.

Stone Payton: So my uncle Rich was Uncle Jeff. So I know exactly what you’re talking about, having that kind of relationship. But he’s Uncle Jeff, you know? That’s just who he is.

Sean Loosen: Everybody’s got that. Yes. Um, yeah, we’ve got that in our family now here too. So it’s. Yeah.

Stone Payton: Uh, a great deal of leadership responsibility in that journey. Uh, so coming from and through that, have you developed, uh, a philosophy of leadership, a set of working disciplines or an are an overarching philosophy.

Sean Loosen: Yeah, I think that’s that’s a great question, Stone. I think just having a military background, um, the way I’ve always approached a leadership philosophy is just, you know, mission first team, always that sort of mentality right there. And, um, meaning, you know, keep the mission front and foremost, but obviously understand that there’s a balance. And so you can’t get your job done without having, uh, good people, uh, in the right seats, in the right place, doing the right things. And so, fortunately, you know, I when I stepped into the company three years ago, we’ve we had a lot of people in the right seats. And, you know, we’ve got a great operation going here. And so I’ve always tried to lead that way. Um, just making sure. And I think I said this earlier on, like I always I’m like on repeat mode. Sometimes I’ll talk about the mission and just keep trying to weave that into any type of story I’ve got on, whether it’s staff meetings or, um, talking to our team. Just, you know, how it relates to what we’re doing. Our mission of serving veterans and providing high quality, affordable prescription eyewear to them each and every day.

Stone Payton: So at this point in your career, what are you finding the most rewarding? What’s the most fun about it for you these days?

Sean Loosen: That’s a great, uh, you know, it’s, uh, there’s a lot really. You know, I think, like I mentioned, we we, we help veterans, see, like, you know, I’m a veteran myself. Um, we get thousands of, uh, of of compliments from veterans that we’ve served and just talked about how, you know, the great things that we’re doing for them each and every day. And, you know, I’ll read that that feedback from all our, um, VA’s that we’re working in, um, you know, the challenge of, like, how can we kind of get better and better each day? We’re constantly challenging our team to not be complacent. Um, we’re making changes within our team to, you know, just improve around the edges and just try to get better and better. Um, and so it’s just completely rewarding in those areas. And then just being around our team itself, like we we continue to, as I mentioned, just, uh, enhance our team and get better and better. We’ve created some new director roles within our operation this year, and it’s just exciting to see some of this, this talent. Um, you know, take the next step and, and help keep delivering on our mission.

Stone Payton: Well, I’d like to dive into this mission and values thing a little bit. And this is being a little bit selfish because I think this is going to help me personally. And look, gang, if you ever want to get a lot of really great free consulting from bright, dedicated, passionate, proven leaders, get yourself a radio show. It’s a great way to get some help. But but I’ll confess to you, Sean, I’m a pretty creative guy. So, like, I can come up come up with a, I can craft a, you know, a good written representation of our mission and values, and I can make it look sexy on the walls and all that. But when it comes to tactical execution, like, what do I do on a Tuesday morning to live into this mission and espouse these values? What have you learned on that front? Are there is there some discipline, some rigor, some structure to that that you employ?

Sean Loosen: We just as I mentioned, like I will try to talk about it. Um, we’ll just keep it front and center, like with our team there. Remind our team. So, you know, we’re in the manufacturing. Um, so part of our role is manufacturing. So we’re making the eyeglasses and and just talking to our, making sure our leaders are telling our, uh, people that are putting together those eyeglasses, hey, that’s going for a veteran there. Like, that’s going to help them see better. Like just reminding them of the why of what we’re doing. Um, and then also, uh, another part of our job is we have opticians working for our company too. So they’re they’re the boots on the ground. They’re the ones meeting with the veterans, helping them fit those eyeglasses, talking about, uh, their needs for eye care, etc.. And so just again, like making sure that they, they have that ingrained in their heads of like, it’s just not we’re just coming. We’re just punching in the clock and then getting out. No, it’s it’s what we’re doing is a noble, uh, service for our veterans each and every day. So it’s, you know, it’s tedious. Uh, again, like, which is why I mentioned I, I’m, I’m always just sort of repeating it over and over the why. Uh, but I think it’s effective, too. Um, especially for me too, because sometimes you can kind of get pulled into other areas. Um, but when you recenter yourself back into, uh, the why and the mission of what we’re doing, it really helps and just sets us on a good path there as a company.

Stone Payton: Now, you stepped into or I’m operating under the impression that you stepped into a successful operation Serving people, providing opportunity for for the, the the folks who get the job done to to live with some purpose. But but you’ve really built this thing. Not you alone, but you. You’ve been able to help facilitate some pretty serious growth and scale. Can you speak to that a little bit?

Sean Loosen: Yeah, it’s it’s so yeah, I definitely stepped into this company with, um, with us being a market leader within our operations. Um, but it was also like at a tricky time, too, because as I mentioned, in 2019, we, uh, acquired the labs. And so, you know, I could we were we weren’t, in my opinion, we weren’t fully operating as one. You know, it was you have a lab in Kentucky. We have a lab in Florida. And they were calling themselves, you know, the Florida Premium Lab, the old name. And the Florida Kentucky Lab was calling itself. Correct. So I was like, no, let’s let’s get away from that. We’re all we’re all PDFs, right? So it’s PDFs, Kentucky PDFs, Florida. And just really trying to bring us all in as one. And then, um, you know, as I mentioned too, like the mission, the core values just re-emphasizing those things, like, we I don’t know if we really had a lot of those, um, values in place and just talking about that with our company. Um, so just, just those are the little things that I’ve been trying to do with, with, with stepping in. But yes, I’ve been very fortunate to step into a very, um, successful, um, company there. But again, like, we’re we’re not complacent. Uh, we we constantly challenge ourselves. How can we get better and better each and every day? And, um, and we’ve got a great team, as I mentioned, in place. Um, it’s not only myself as an owner. We have three other owners that have been within the, you know, 60 plus years of optical, uh, experience there, too. And so, um, very proud of proud of what we could do.

Stone Payton: So how does the whole sales and marketing thing work for an organization like yours? It’s a different world than, of course, that I’m in, but I got to believe there’s still that responsibility. Um, and an important part of the organization to go out there and get the work. Keep the keep the work. How how does how does all that work in your world?

Sean Loosen: Yeah. So it’s, uh, a lot of the business that we’re doing is the government contracting side. So it’s very formal. Uh, there’s, you know, an RFP that’s pushed out there. Um, and so we’re a veteran owned business. Uh, there’s there’s only a couple other companies that can bid on these types of. So they set aside these these, um, these contracts for companies like myself. And so we’ll get in there and we’ll, we’ll try to figure out how we can deliver the best value to, uh, the government there. And um, stepping back from that too, they, they the way they set it up, it’s, you know, based on, uh, visions, they’ll call it veterans integrated service networks. And so it’s basically a couple of states compiled together there. Um, and, um, it’s it’s they look at pricing, they look at service, they look at, uh, your past history. And, um, so we try to deliver the best in, in, in those kind of three areas there, uh, where we could, uh, win the contract there too. And so, thankfully, you know, we’ve been able to do that. Um, and we again, continuously try to figure out ways where we can be creative to deliver the best value to, uh, to the to the government.

Stone Payton: Well, what I’m hearing is for all the differences, and surely there are in in your world and securing the business and the world that I come from. But I’ll tell you what it sounds like it’s true for you guys, too. There’s just nothing that sells. Like doing good work.

Sean Loosen: Yeah. No that’s, that’s, that’s, that’s well said. Right. Like so we you know we were in a lot of the hospitals. Now I think we’re in over 40 states right now. And uh, you know, we’re constantly, you know, measured on, uh, how we’re doing, you know, whether it’s, uh, customer feedback, uh, turnaround times. And so we do get a lot of good feedback, which is great. And so we, we use that to help us win, uh, future contracts there too. So, um, and it just goes back to kind of what I’m saying, like, we’re not, uh, yes, we have a lot of the market share now, but we’re not complacent. We’re constantly trying to figure out ways that we can get better and better and, um, enhance our customer experience and just, uh, just help veterans and, um, continue to deliver on our mission there.

Stone Payton: Well, this won’t be any surprise to you, but a hard learned lesson for me in growing our little business. We were focused so heavily for a little while on metrics that matter. And our whole media model is different than most people. And then it finally dawned on us, you know, a good way to to get a really firm grip on metrics that matter is let your clients tell you.

Sean Loosen: That’s that’s.

Stone Payton: Great. That matter?

Sean Loosen: Oh yeah. That’s that’s that’s huge right there. So I, I, I agree with that 100%. So it’s like we they tell us like so we’re told what the metrics are that um, but we also try to create some for ourselves too, that, you know, can help us. And so it’s um, we’ve you asked before, like, you know, some of the things that I’ve been trying to implement with in stepping into this role, like, you know, KPIs. And we’ve had some of them, but they’re sort of like, you know, not officially, formally, uh, being measured and internally. Externally. Yes. We’ve always been doing that with the, the Vas, but, um, you know, we’re just trying to push ourselves with KPIs in different areas, and it’s been really fun. Like, we’re just we’re just getting better and better each day.

Stone Payton: So I know the answer to this has to be yes, but I’m going to ask anyway. Have you had the benefit of one or more mentors to help you along the way as you navigate this terrain? Everything from making the transition from military life to civilian life to, you know, running a company to scaling a company. Have you had some mentors that that have helped you along the way?

Sean Loosen: Absolutely. Oh, yeah. You can’t do this on your own. Like, you know, again, like full transparency. I stepped in to being a CEO three years ago, and it’s like, all right, like, how am I going to be CEO? And so I would reach out to other folks that have are running companies and try to, you know, pick their brains and, um, you know, constantly try to read and improve myself there. So you have to have a strong network of of people there that you can rely on. Um, and actually just this year I’ve joined, um, something called the Ypo Young Presidents Organization. And, um, I’m excited. I’ve heard that, uh, you know, been very transformative, uh, for a lot of, uh, other CEOs out there. And so I’m excited for, uh, that opportunity there, too. It’s it’s one of those things where you can sort of talk to other CEOs and try to pick their brains on challenges that they’re dealing with and, and, um, you know, learn. Um, it’s a collaborative environment there. So, um, to answer your question, yes, mentorships, mentors. And I’d like to give back to myself when I can. Um, uh, and helping others too. So.

Stone Payton: Well, let me ask you about that. Um, passions, pursuits, interests outside the the scope of the work that we’re talking about. I, uh, a lot of my listeners know that I like to hunt, fish and and travel and that I have some causes that are related to enjoying the outdoors that I like to participate in. Anything you nerd out about outside the direct scope of this work?

Sean Loosen: Uh, you know, I’m pretty invested in the company, obviously, but, um, yes, you have to find that work life balance. As I mentioned to you earlier, I’ve got four young girls, so they’re, you know, they’re ages ten, eight, six and four. And so they definitely keep my wife and I pretty busy with soccer or boxing or, uh, you know, birthday parties running around. So, um, it’s it’s great though, uh, with, with our young kids, uh, and our busy life and me personally, I try to I work out, you know, I think that’s a good thing for me to, uh, to do and just sort of rebalance yourself there. Um, and I work, try to work out with friends, too. I think that’s good. You know, combining the two. I do boxing with some With some friends. Uh, and, uh, in the summer, I’ll try to get out in golf, too. And, uh, you wouldn’t tell by my scores, but I’ve been trying to get out there and play.

Stone Payton: So four girls and a CEO. I think you ought to write a book about time management, man. That’s that’s impressive.

Sean Loosen: I agree. It’s good though. Uh, I you never know what’s going to happen in our house this morning. I was up early trying to get a workout in, uh, before our our, uh, talk here. And I came down to my four year old was watching TV on the couch, like, I’m like, what are you doing? It’s five in the morning, so I don’t know how long she was up there doing that, but it’s. Yes, it’s definitely they definitely keep you on your toes, which is fun though.

Stone Payton: So I am not a veteran. Uh, I’ve had an opportunity to visit with a lot of veteran entrepreneurs. We’re trying to build out a program, actually, to get some of those folks involved with, uh, our expansion with Business RadioX. But but help me understand, and I’m and I’m sure there’s a segment of our listenership that maybe have not directly served. I got to believe that there are some unique challenges for veterans as they enter civilian life and, and as, uh, as many want to become entrepreneurs or, or leaders can can you speak to that a little bit and just help me get a little better feel for the challenges they face? Because I want to I want to figure out how to help. And I’m sure a lot of our listeners do as well.

Sean Loosen: Yeah, I think, um, that’s a good question, Stone. Uh, you know, it’s hard because, uh, speaking from being a veteran, obviously, like I ended up going into the, you know, corporate world there for when I first got out. But it’s it’s sort of daunting, like, you know, when you’re in the military, you’re this is kind of all, you know, and it’s, uh, it’s an incredible organization, you know, esprit de corps. Um, and then, you know, and I’ve got friends that are just making or have just made the transition from 20 year careers plus out this year. And it’s like I was just trying to tell them, like, hey, you guys are invaluable to any organization, you know? Um, so it’s just sometimes like, not having that confidence. Um, just because you don’t know what’s out there. Really. Um, and, you know, again, I was, as I mentioned, like telling some of my friends that just got out after long, uh, 20 plus careers. Be confident because you can come into any organization and instantly help or you, the things that you’ve done in the done and seen in the military. You could create your own business here too.

Sean Loosen: So, um, again, like, I didn’t know that I’d be where I am today. Um, I was perfectly happy where I was prior. Um, but, um, you know, owning and running your own operation is is tremendous there, too. And something I’ll just share, too, is I was a part of, um, a group called, uh, Bunker Labs. I think they changed the name to Institute for veterans and military families. Um, but it’s a it’s a CEO circle, uh, cohort group that you get connected in with for a year run by JP Morgan. And so that was a great opportunity for me to sort of learn and connect in with some other CEO, um, veterans or spouses of veterans and just learn about their businesses. So there’s a lot of resources out there to help with that, that transition. Um, and that was that was helpful for me just hearing these stories. Um, you got to the culmination was Jamie Dimon, the, you know, the head of JP Morgan ended up, um, speaking with us for, you know, almost an hour. Um, and that’s just tremendous there. And, uh, great learning opportunity for me.

Stone Payton: So what’s next for PDS Optical, man? What’s on the horizon next six, 18 months? Months out.

Sean Loosen: Yeah. We’re, you know, continue to do what we’re doing. Um, keep keep, uh, keep at that. You know, keep the contracts we have. Try to get the ones we don’t have. Um, we’re also trying to, uh, to to to get into, you know, some other areas there to some, like, supporting communities. Um, and so what we try to do is if we can give back financially or time wise, it’s to support other veteran initiatives that that goes along with our, our mission and our values as a company. And, uh, something exciting that we’re going to be a part of. Uh, we got selected to be a, uh, it’s called the Lone Eagle National sponsorship, um, for the Honor Flight organization. And so our PDS is underwriting the, um, the trip for 25 veterans. Uh, we did something within our, our company to see if anybody can get some other, uh, veterans that they, they want to send out to this. And then we’re going to just push this out nationally though too. So that’s going to be in April. We’re really excited about that. Um, you know, affording 25 veterans, uh, The opportunity to go to D.C. for Honor Flight, and we’re just continuing to look to do other things like that, too. Uh, we did a fun, I call it I like to work out. So it was a fun run in November, uh, called the Gratitude Run. Five-k, uh, to support veteran initiatives and veteran awareness there, too, which was pretty cool. Um, so just more and more things like that as a company, and we take the feedback from our people. We’ve surveyed our team to see, like, what types of, um, organization, veteran organizations they want us to support. And, um, we’re listening to them. And so we’re looking to continue to do more and more of those, those types of events there to support communities that we serve.

Stone Payton: What a marvelous opportunity to have your people rally around a specific initiative like that. I’ll call that a pro tip, right? I mean, that’s, uh. Yeah, that’s it’s interesting. And I personally have just come to believe that’s the way the universe is wired. But you know, if you can lay your stuff down and go, go help work on somebody else’s problem or cause, uh, I don’t know, there’s a great deal of emotional compensation, but it also somehow you get served in the end as well, don’t you?

Sean Loosen: Oh, absolutely. It’s great. Again, I keep I think I’ve said the word mission probably 50 times on this, this call here today, but, uh, it’s I’m serious about what we do. And it it just sort of centers us around what we’re doing, and, and, uh, like, veterans are at the foremost of what we do, so.

Stone Payton: Well, speaking of pro tips, uh, before we wrap, I would love to leave our listeners with a couple of, um, pro tips, and it could be around anything that we’ve talked about. But you’ve been there, you’ve had the experience. I’m sure it wasn’t all, you know, butterflies and unicorns. You probably have some scar tissue, but I don’t know, a couple of lessons learned or a couple of things for our people to be, you know, just thinking about as they aspire to, to lead and and or build their build their own thing.

Sean Loosen: Yeah, I think that’s I love that question. Um, I’ll give you two here. I’m a big, um, uh, Marcus Aurelius and stoic, you know, uh, big reader there. And one of the big things for meditations is control. What you can control. So, like, that’s a good way to operate, you know, not only in business but in on the personal side as well, too. So, you know, if there’s something that happens to you, you know, try to ask yourself, can I control that? All right. No. And it just it’s a good way to operate there and to sort of, um, helps you spend the time and energy in the right places there, too. So, um, that’s one I’ll share. And then the second is probably pretty basic, and I’ve kind of hit on it here too, is just, um, you know, I’m fortunate we’ve got a great team in place. And just make sure you surround yourself with good people on the business front. Um, and, um, you know, it makes your job tremendously easier, like, we’ve we’ve, um, as I mentioned, we’ve kind of been changing things around a little bit within our company and adding some more positions in and, and it’s just been great, uh, to help there, um, and just surrounding yourself with the right people. And that goes to on the personal front as well, whether it’s, you know, friends and support systems there to and, um, it’s just having the right people around is good for you.

Stone Payton: I’m so glad I asked. I think that’s marvelous, counsel. All right. What’s the best way for our listeners to learn more? Connect. Tap into your into your work, whatever you think is appropriate. Website LinkedIn. But let’s let’s make sure we give them some coordinates.

Sean Loosen: Yeah, absolutely. So our website’s, uh, you know. Um, for myself, Sean Lawson, you can find me on LinkedIn. I do check that. Um, and so those are two great ways to to connect in with the company and myself. And I’d be happy to, you know, talk to anybody that reaches out to me on LinkedIn there. Okay.

Stone Payton: Well, Sean, I have thoroughly enjoyed the conversation. It was invigorating and inspiring. Thank you for your your insight and thank you for what you’re doing. You’re you’re impacting so many in such a deep and profound way. And we we sure appreciate you, man.

Sean Loosen: Thank you so much again. I appreciate the opportunity. And, uh, it’s been a pleasure.

Stone Payton: Well, the pleasure is all mine. All right, until next time. This is Stone Payton for our guest today, Sean Lawson with PDS Optical and everyone here at the Business RadioX family saying, we’ll see you in the fast lane.

 

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Celebrating Women of Color Business Owners: The Power of Storytelling in Alzheimer’s Care

February 11, 2025 by angishields

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Celebrating Women of Color Business Owners: The Power of Storytelling in Alzheimer's Care
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On today’s Women in Motion, Lee Kantor interviews Dr. Frances Richards of Arlean Richards Media & Communications. Dr. Richards discusses her work in preserving the legacies of individuals diagnosed with early-stage Alzheimer’s and dementia through audio recordings. She shares her background in broadcasting and personal experiences that led her to focus on storytelling. The conversation highlights the mental health benefits of these recordings, practical advice for families, and entrepreneurial insights. Dr. Richards also emphasizes the importance of community support and building relationships with organizations related to Alzheimer’s and dementia.

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Frances-RichardsDr. Frances Richards is President and CEO of Arlean Richards LLC, a premier media and communication consulting firm she founded in 2012. She is recognized for her impactful work in storytelling, particularly with patients in the early stages of Alzheimer’s and dementia, capturing their narratives before memories fade. Her approach also includes documenting and inventorying assets to provide peace of mind as memory declines.

In addition to her role at Arlean Richards LLC, Dr. Richards is founder of Black Entrepreneur Experience Podcast, which boasts 79K unique listeners, and serves as the Vice Chair of WBEC-West Nevada. She holds a BA, MBA and Ph.D., and has pursued continuing education at eCornell Business School and NxLevel Training.

Residing in Las Vegas, Nevada, Dr. Richards is dedicated to preserving the legacies of individuals by safeguarding their personal histories and assets. Her work not only supports patients but also aids caregivers during challenging times. Through her leadership at Arlean Richards LLC and her various initiatives, Dr. Richards continues to make a meaningful difference in the field of dementia care, combining storytelling with practical solutions to enhance the quality of life for her clients.

Connect with Dr. Richards on LinkedIn.

Music Provided by M PATH MUSIC

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios, it’s time for Women in Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host.

Lee Kantor: Hi. Lee Kantor here. Another episode of Women in Motion. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we wouldn’t be sharing these important stories. Today on Women in Motion, we have Dr. Frances Richards with Arlean Richards Media and Communications Company. Welcome.

Dr. Frances Richards: Thank you, Lee.

Lee Kantor: I am so excited to learn what you’re up to. Tell us about your firm. How are you serving folks?

Dr. Frances Richards: Oh, thank you for asking. That is an amazing question. So, I am serving people primarily as a storyteller. And I reside in Las Vegas, Nevada, but we do our work globally. and we primarily work with individuals that are diagnosed with early-stage Alzheimer’s and dementia, and we capture their story before their memory fade. And we also do asset inventory and documentation where we go in the homes, and we document all of their assets, and we inventory and categorize it in the unlikely event that they have a memory fade, a burglary or a fire. And we do know that when individuals are diagnosed with early-stage Alzheimer’s or dementia, they believe someone is stealing from them. So, this also safeguards the care partners. So, what we say is we capture a piece of your mind, and we give you a peace of mind at Arlean Richards Media Company.

Lee Kantor: So, what’s your backstory? How did you get involved in this line of work?

Dr. Frances Richards: Wow. This is a full-circle moment for me. I started out in broadcasting many years ago and ended up through my career journey besides being in broadcasting, and that was my ultimate goal was to be in broadcasting, and I many years have worked in with ABC, NBC, several other networks. And I eventually got out of broadcasting and moved into higher ed as faculty and found myself in 2017 with my own business doing podcasting. And so, what ended up happening in terms of us going into the audio family legacy recordings, that’s one of the offerings that we offer in our business model, it was birthed out of the loss of my husband. He passed away in 2022. And so, we didn’t have any children together and I thought I had some bonus kids. And I had a son, and he had six children, one preceded him in death. And I thought it would have been amazing if we would have captured his story to leave a legacy to his family, to his children and his grandchildren. And so, the audio legacy of the audio family legacy recordings was really birthed from that.

Lee Kantor: And then, how did you kind of connect the dots where you’re like, “Hey, this is going to be perfect for people who are struggling with Alzheimer’s and dementia, and also we can do some of the inventorying because that’s an issue,” like how did you connect all those dots to to turn it into the business you have today?

Dr. Frances Richards: Yeah. Thank you for that, Lee. So, we do audio family legacy recordings for anyone, and it started from a celebratory piece. I always like to come from a positive perspective and how we… nd our primary focus is around the Alzheimer’s and dementia. Mainly, I do a lot of work in the community with widows and seniors. And I saw a gap. And, also, I’m in the biotech space here, and we’re doing… it’s early but we’re in the process of doing a non-pharmaceutical trial around Alzheimer’s and dementia with African-American women. And so, I’ve seen over the last couple of years just this spike, the increase in Alzheimer’s and dementia, in the community. And so, I say that it was a God-birthed idea to really focus on individuals with Alzheimer’s or dementia, not a personal story per se in the family dealing with that by the grace of God, but I just saw a gap in the market in terms of once your memory is gone, the work that I’ve been doing around the brain, I’ve noticed that once that memory is gone, it’s gone.

Lee Kantor: Now, when you’re working with clients, is the client the actual sufferer of the Alzheimer’s or dementia, or is it the family member that’s like, “Hey, we have to capture some of this because,” like you say, “it’s fleeting and we have to get it when we can get it,” or else, like you said, it’s gone.

Dr. Frances Richards: And thank you for that, Lee. It’s both. It’s both. Most individuals who… most of my clients are coming from family members. And I want to be very clear, if you have the best, the ideal is early-stage diagnosis. So, we are getting the majority of clients that come to us from family members saying, “I’m noticing this with my sister, my brother, my mom, my dad,” or the other piece because as we were launching, we have gone into memory care centers, and we’ve done presentations. And once they’re there, depending on… you know, like once they’re literally in the memory care center, a lot of times, it can be too late to capture their story. And when I say that, I’m saying it from because we are preserving legacy, there’s moments when you don’t know what’s true and what’s not true. And so, that’s the reason we say that when we’re working primarily, like we said, we do audio family legacies for anyone but specifically, we like to capture early-stage diagnosis because later stages, we notice that when we’re having conversations, they’re in and out. And so, it’s really hard to really capture the real legacy of that person.

Lee Kantor: Now, what is kind of the… it look like when you’re doing one of your recordings? Is it just with the individual or do you have the whole family present, and it’s kind of a discussion about it, and then the family can ask questions or do you kind of… are you the facilitator and you’re the one that’s kind of driving the conversation?

Dr. Frances Richards: That’s an excellent question. So, we tailor ours. And so, they’re custom. So, there’s no two audio family legacies that are alike. And so, we have arrangements where there are some people who would like their legacy stored in the Library of Congress. So, we have arranged that for people, like some military individuals, that would like their story actually preserved and everyone to hear the story. Most of the stories that we capture are very personal. And so, we do them with individuals, we do them with couples, and we do them with family. It just depends on what you want your legacy to say or how you want it to go. We do… my secret sauce is the ability to pull story out. And so, I am driving the conversation. And prior to the individual, we have certain things that we have them do prior to coming to the interview. We do prep them for the interview, and we get all of that information. We do have the ability to do just audio. We do audio and video. We can embed if you want pictures in it. We are able to do books if you want to turn it into a book. So, we do custom your legacy.

Lee Kantor: Now, this kind of work that you do and the stories you capture, I would imagine that for the family, this is super valuable. This is something, like you say, it’s going to be part of their legacy and that it can be passed on from generations to generations. But does it have any mental health benefit to the individual suffering? Does it give them some sense of, “Okay, this is captured. This gives me… Like, I’ll know that this is here for me. So, I know my memory is fading, but I know I also have this. I can listen myself back to it, and I can be reminded of my younger self”? Is there mental health benefits for the sufferer?

Dr. Frances Richards: Yes. It’s not… And thank you for asking that. It hasn’t been proven. We do believe that it is a benefit for the individual that is listening. We have had… because most of the time what’s happening with Alzheimer’s and dementia, and there are several types of Alzheimer’s and dementia, but most of the time people can remember things that have happened way in the past. And it’s that immediate memory that’s fading. Things that like they had yesterday or what they did today or that moment, those are moments that they can’t capture, or what happened last week or whatever.

And we had a client that we went into a memory care center that she was actually, you know, diagnosed with the Alzheimer’s and dementia. And normally, when we do our audios and videos, we like to do them in one setting because we are working with the senior population, and a lot of times, the memory, the hands cramping, that’s the reason they don’t want to write out their story. There are other individuals that they’ll send you books, or they’ll send you papers each week, or they want you to do it yourself. And a lot of seniors, it’s not that they don’t want to do it, they don’t have the ability to do it or the time. They don’t want to do it, whatever.

And what we’ve noticed is that when this one particular client, when we came back, we had to shoot multiple weeks for this particular client, and she remembered us, and she remembered the stories that she told. And so, her sister, when she actually heard the whole interview, she just… And that’s what we’re finding when we actually give them the thumb drive with all the information on it, they are literally just bawling because for her to see what her sister remembered, even from not just the past but even from our time recording. And she said, “Oh, you have more equipment” or “You have less equipment.” So, she was very intuitive of what was going on. And if you’ve ever worked with anyone or experienced someone living with Alzheimer’s or dementia, that’s really important for you to see that. It gives you hope. And so, thank you for asking that.

Lee Kantor: And I would imagine it gives comfort to the family as well because with your skill and you mentioned your superpower of being this excellent facilitator of these stories and conversations, you’re able to probably uncover some memories or some important things that have occurred in the past that maybe that can be useful in the future. Like, I know a lot of people with Alzheimer’s, the music of the time or maybe they enjoy dancing, and then they haven’t done it in a while, but by just uncovering some of those things, you can kind of insert some of those activities into their life as they get older and that will bring them comfort.

Dr. Frances Richards: Absolutely. And that is true because one of the questions that we’ll ask, depending on the client, we did ask this specific client her favorite song, and it was embedded in the video, and it was shown to her family that this is her favorite song, which people may or may not know that information. And when I play the song, what was interesting, when she shared the song, when we concluded the interview recording each time, I would play the song, and she would just sing the song. And so, it is. And that’s one of the things that is so important, even for us that we are exercising our brain, just like we’re exercising our bodies. And each and every day, it’s so important that you not wait until that moment but that every day, you’re doing something, whether it’s puzzles, or something with numbers, or something to stimulate your brain and that interaction. And I know that we’re becoming more internet sociable, Zoom sociable, but it’s so important that we interact with people. That’s so good for the brain.

Lee Kantor: Now, do you have any advice for people. Maybe they’re not ready for your service just yet but maybe they’d like to try this on their own, or are there some things that an individual can do on their own to capture some of these moments and stories?

Dr. Frances Richards: Yes, absolutely. So, if you want to do it yourself, what you I would recommend that you do is do a set of questions for that person and ask the person who are they talking to? And that’s so important. And you can start recording the stories. You can also capture. You can be informal where you just hit your recording when you’re at a family gathering and pull a patriarch, a matriarch aside and start just recording. And I think that that’s a way to get started if you want to do it yourself.

Lee Kantor: Now, why was it important for you to have your firm and you be so involved with the WBEC-West community?

Dr. Frances Richards: Oh, you know what I like to say? WBEC-West is the gift that keeps on giving. I just concluded as vice chair of WBEC-West here in Nevada. And I tell you, the women are so empowering. They’re so uplifting. And you heard me talk about the value of community, the value of communing and being with individuals. And that’s what I have to say about WBEC-West. Is that just to know that you could pick up the phone and call someone or you can meet up. They are so supportive of the women. Women business owners are so supportive. And they understand it doesn’t matter where you’re at in terms of your business, whether you’re a startup or seasoned, they are just helpers one to another. And they understand that we have this common goal. That we are entrepreneurs, and we are women entrepreneurs, and we believe that all of us can win collectively, as well as individually. And so, that’s what I admire. And I am so pleased to be a part of a community of women. And when we come together, whether it’s a national event or we’re coming together just for the West Coast, just state to state, it’s just they want to see us win. And from the top of the leadership into all the women involved, it’s just that synergy that we can all win.

Lee Kantor: Now, any advice for that person that’s in the corporate world and has “real job” and maybe has a desire to, at one point, become an entrepreneur, any advice for that person when it comes to starting your own business and building your own legacy?

Dr. Frances Richards: Absolutely. And I call it a hybrid entrepreneur. And I was once that. And I would tell you to start and do it. So, one time, at one point, I had a 9 to 5, and I called them my investors. And I was also building my business on the side, not knowing what it is I wanted to do or be but knew that I needed an exit plan because, one, it was a passion for me. I have always been bit by the entrepreneurial bug at a very young age and didn’t even know what it was. And so, I would tell them to start and it’s actually the best time to start when you have your 9 to 5, when you have those investors because I would say, as you start building that business and building that capital, and that gives you the ability to go on and launch and have the ability to just leap if that’s what it is you want to do. But I would say that if you have any desire to be an entrepreneur to do it. That’s one thing you don’t ever want to leave with or have your legacy said. And one thing we say the grave is full of a lot of dreams that were never realized. And so, if you have a dream to actually become an entrepreneur or even see if that’s something you’d like to do, the best time I think to do it is when you have your investors, I call your business to be able to do that.

Lee Kantor: So, what do you need more of? How can we help you? Do you need more relationships with Alzheimer’s and dementia organizations? Do you need more people, clients? Like, how can we help you? Do you need investors in your business? What can we do for you?

Dr. Frances Richards: Thank you so much. And I do need… We’re doing clients one-to-one now, and we’re moving into a business-to-business model. So, any relationships with organizations that you would see that would actually benefit them, we see that would be great for us. We’ve been meeting with a lot of neurologists, and any general practitioners there, or speech therapists. Those are frontline individuals that have those clients. They’re the individuals that tell them that they are diagnosed with Alzheimer’s or dementia. Any nonprofit that has funding that they would like to see some of their clients with their own legacy preserved. Any of those relationships, we’re open and we’re always open to take clients one on one, as well as we do look for investors as we move further into bringing our non-pharmaceutical trial to commercialize it. So, thank you for that, Lee.

Lee Kantor: So, if somebody wants to learn more, have a more substantive conversation with you or somebody on the team, is there a website? Is there a best way to connect?

Dr. Frances Richards: Absolutely. They can reach. The website is drfrancesrichards.com, and that’s Frances with E-S. And you can always also reach me at fr@francesrichards.com. And I’m on most social medias. You can also reach me there. Also on LinkedIn.

Lee Kantor: Well thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Dr. Frances Richards: Thank you, Lee. Appreciate you and the work that you are doing.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Women in Motion.

 

Tagged With: Arlean Richards Media

John D’Angelo with InsurancePM

February 11, 2025 by angishields

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Cherokee Business Radio
John D'Angelo with InsurancePM
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InsurancePM is a family-run independent insurance agency that customizes insurance to your specific needs. InsurancePM stands for Insurance Portfolio Management. FF-John-Sharon

Our agency is set up to handle all your insurance needs from personal lines, commercial lines, and life insurance policies. We have carefully partnered with the top A rated insurance carriers in the nation to provide you with the quality protection and peace of mind you deserve.

The benefit of having InsurancePM handle your insurance portfolio is that we work and search for the best value for you. It is in our motto “Insurance You Deserve!”

john-dangeloJohn D’Angelo, and his wife Amore (an Accountant and CEO of InsurancePM), love helping people and working on ways to find the best solutions possible.

This is why they decided to open an independent insurance agency to fully service their clients.

The name InsurancePM stands for Insurance Portfolio Management. There are many insurance carriers to choose from so the concept of managing the client’s whole insurance portfolio was the main goal to make life a lot easier.

As of now, InsurancePM can offer just about any type of insurance except health.

Follow InsurancePM on LinkedIn and Facebook.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Woodstock, Georgia. This is fearless formula with Sharon Cline.

Sharon Cline: Welcome to Fearless Formula on Business RadioX, where we talk about the ups and downs of the business world and offer words of wisdom for business success. I am your host, Sharon Cline. And today in the studio we have the owner of an insurance company. It’s called InsurancePM. It’s a family run independent insurance agency. It customizes insurance to your specific needs. It covers all your insurance needs. It’s a one stop shop. That’s just one of the things that this gentleman does. Very excited to have in the studio. John D’Angelo, thank you for coming in.

John D’Angelo: Thank you. It’s awesome to be here. We we just chatted for 30 minutes before this. So this is part two.

Sharon Cline: Yeah, I tried to save the best for this because I have a lot of questions. So the minute you get in here, I’m like, what about this? And what about that?

John D’Angelo: So she does she has like an interrogation light on me right now.

Sharon Cline: Are you nervous?

John D’Angelo: Yeah, totally.

Sharon Cline: I can tell. You seem really chill. I’m happy to have you in the studio, because there are a couple of ways that our lives kind of intersect. One of them is in the voiceover world, and you use your voice in a unique way, but also the motorcycle world. That’s how I got to know you initially.

John D’Angelo: That’s right. We, um, at, um. What, the Buck Jones ride? That’s right. The Buck.

Sharon Cline: Jones.

John D’Angelo: Ride. Yeah. Every November.

Sharon Cline: Mhm. And that was an amazing ride this past year. Um, every year it just gets a little bit bigger and a little more. A little more bikes, jeeps. It’s so much fun to know that you’re doing something that you enjoy, but other people get to benefit as well. All of these different counties and these children that don’t have as many options for Christmas, and they don’t have something to look forward to. They get to benefit too. So it’s it’s the win win that makes me happy. Um, but also we I’ve gotten to chit chat with you a little bit on the different bike nights that are associated with Buck Jones, which has been really fun. Um, and you do the announcing there, which is nice for all the different awards and prizes and things.

John D’Angelo: Yeah, I think I’m the emcee more than the announcer, because I’m drinking beer and eating wings at Miller’s Ale House, and, uh, and it’s usually in Dawsonville. That’s right. Um, which they’ve been just such a generous host, uh, to those bike nights, uh, every month. So we’re going to get those going again. I believe in, uh. Well, it’s nice now. So let’s start next week. No, no, but usually in March.

Sharon Cline: Yeah. It’s beautiful out right now. So. And there’s a bike parked right outside. A motorcycle parked right outside the studio. It’s not mine, but, man, it makes me want to ride. And I was saying, just seeing you, I’m like, where’s my bike? Because that’s always when I’m on my bike when I see you. So it’s kind of funny.

John D’Angelo: Yeah. I pulled in and I thought it was yours. I was like, here we go.

Sharon Cline: I know I got I got to scour this whole studio and figure out who has this bike so we can chat. Um, okay. So can you talk to me about. First of all, you’re an Atlanta native, right?

John D’Angelo: I am born, born and raised in, uh, Atlanta.

Sharon Cline: Went to Dunwoody High School.

John D’Angelo: I did, I did, and I still speak, uh, to the principal. My principal that was, you know, the principal at that time. She’s retired now, but, uh, she still keeps tabs on me and and, um, uh, which is very cool. And a couple of teachers as well.

Sharon Cline: Wow. That says a lot about you knowing that you had friendships. It’s kind of.

John D’Angelo: Nice. No, they just said they had to keep eyes on the troublemakers, so they’re still doing it to me.

Sharon Cline: Okay, so how did you get into the insurance business?

John D’Angelo: My, actually, my parents were in the insurance industry for a long, you know, ever since I, I was growing up. So, um, they did, uh, inspections and field management. And so I was like, I’m never doing that ever again. Because. Or ever because I just thought it was a was a nerdy profession. Tell you the truth. You know, with, you know, revenge of the nerds. When we were growing up, that’s how I viewed all insurance agents. Anybody in the insurance world with glasses, tape around their their nose piece and. And I’m like, I can’t do that. That’s not me.

Sharon Cline: They seem like they would be sticklers about things and writing up like, reports and things.

John D’Angelo: Yes. It’s a hard industry, actually. It’s a lot of, uh, tape and rules and regulations that a lot of the general public doesn’t even know about.

Sharon Cline: I would love to know that side, because this is an opportunity for anyone listening to kind of have a more well-rounded view of your industry. But I mean, for you to for you to get started in it, kind of following your parents, I mean, they must have helped you, kind of guide you as you were getting started.

John D’Angelo: No. What happened? No, they did not.

Sharon Cline: How did you get into it?

John D’Angelo: You know, um, actually, when I, when I graduated and stuff, I was, you know, competing in martial arts and all that good stuff. And my gear, my martial arts, uniforms, gear, it all always kept tearing up. Right. So I actually started out my career in, in martial arts, and then I opened up a equipment manufacturing company, and I, I built or manufactured and designed all the equipment that boxers use, martial artists use. And, um, I had, uh, factories in, in Pakistan, Bangladesh, Korea, um, and one other country. I forgot what it was. But, um.

Sharon Cline: So this is out of high school. You did this?

John D’Angelo: Yeah. Yeah, I was, um, at a at a high school. I opened up a couple of credit cards, and and, um, went in debt that way until I, I started making money.

Sharon Cline: But you obviously saw a need, given that you were not able to keep your equipment from falling apart. So you’re like, I can do this better?

John D’Angelo: Yeah. Pretty much. So I developed a high end gear, you know, so it was a little more expensive. But, uh, you know, there was only one competitor in Georgia, and I was like, oh, perfect. This is before the internet took off. This is back in the early 90s.

Sharon Cline: Wow. So you were obviously in that industry for a while. And what happened after that?

John D’Angelo: Yeah. So then the internet started taking off and everybody, you know, could import whatever they want, order from wherever they wanted. There was just so much. And I was just a one man show, um, pretty much. And and it just got too much to compete with the, the high rollers. So then I got into, um, while I was doing that, I got into fight promotions. Um, when I, when I owned the store, it was called Pro Rank. And then I, um, said, oh, okay. Well, I don’t like fighting anymore because it hurts even when you win. I mean, bruises for weeks, right? I was like, that’s not me. I’m not ever going to be a world champion. I’m not going to be good enough to even compete with those guys, because I used to spar some world champions and they just tore me, tore me up. So no matter how tough you are, get in the ring with the world champion and they’ll they’ll humble you really quick. But, um, so I was like, I’ll just have other people fight and and, um, you know, put on the show and put on a good show.

Sharon Cline: So you learned, um, you had already been exposed to the industry, so then you learned the other side, which is the promoting of it, the promotions.

John D’Angelo: Yes. So that is really fun. It’s almost like, uh, the radio show here. It’s just a fun thing to do. And you can make money at it and and, uh, get a little notoriety to it. Yeah.

Sharon Cline: You’re called. You have a you have a nickname, Mr. Fight Mouth. Right?

John D’Angelo: I do. Oh, yeah. Mr.. Fight mouth. I was like, what? Nickname and what website did you go to?

Sharon Cline: I only did a little cyber stalking this time. Yeah.

John D’Angelo: You actually gave me a hot flash for a second. I was like, oh my gosh, what sites are she? Is she going to. But but anyway. Um yeah. Mr.. Fight mouth um go by fight mouth for short. And, uh, that’s, um. Once I retired from fight promoting, I was like, I still want to be involved in the in the sport. And I was like, okay, well, I have a decent announcing voice. And it took probably 20 years to develop because when I was promoting, one of my announcers actually didn’t show up to do the job. So I had to get in there and do it, and it was awful.

Sharon Cline: Oh no.

John D’Angelo: I was like, um, I don’t know who’s in this corner. Do I need note cards? Right? And, um, good thing it was a small show. It was actually at good old days. I remember, um, on Roswell Road, and they had a ring in there. They used to do wrestling matches, um, and everything. So I put on some little smoker fights there and it was everybody was drinking, having having good fun. Rick Roufus, he was a world champion kickboxer. He came out to see a show, um, which was just awesome. It was a great vibe.

Sharon Cline: What do you think people don’t know about that industry, given that you’re on the promoting side? Most people are just coming to be entertained.

John D’Angelo: Oh, gosh. Yeah. Getting the fighters to actually, um, show up to compete is really rough, especially if you, you know, you’re not paying them, you know, money. So amateurs really, they, they drop out like flies if they get a little, I don’t know, toothache or something. They’ll they’ll drop out or, or personal reasons, you know, if they just didn’t sleep well that night, they’ll they’ll drop out. Yeah. So then it ruins the whole show because you because you have to find a replacement. Yeah. And it costs a lot to promote a show, so.

Sharon Cline: So that’s why ticket prices are whatever they are, right?

John D’Angelo: Oh yeah. You have to pay the the organization that sanctions the, you know, building a ring or having that set up that usually costs 1000, $1,500. You know, you pay the refs, the judges, the security, um, the venue you have to pay. So it really adds up. So when they charge $50 or something, it’s they’re not really making a lot of money. Once all those expenses go out.

Sharon Cline: How long did you do that?

John D’Angelo: Probably so 94 to 2004. So ten years? Probably. Yeah.

Sharon Cline: Did you see the industry change over that time?

John D’Angelo: I did, I did.

Sharon Cline: What did you notice?

John D’Angelo: Yeah. So when I first started promoting, um, it was when the UFC first came out in 1994. And I was promoting kickboxing shows and I was like, I want to promote that in Georgia. So I was like, okay, here we go. So I promoted the first no holds barred. It was no holds barred back then at the Checkered Parrot off of Jimmy Carter. And you remember that?

Sharon Cline: I don’t, but I was living here at the time. I just don’t remember.

John D’Angelo: Yeah. The checkered parrot off of Jimmy Carter. And it was a real neat bar or whatever. And we built the ring outside in the parking lot. And the parking lot was actually uneven. It had a slant to it, so we had to put bricks under the ring just to level it out. And we’re like, we hope this thing doesn’t fall. And, um, the officials actually, they wanted to shut the show down unless I created a rule book. So I created a rule book for no holds barred. And actually, I created the round system that’s used today for MMA. Wow. The three five minute rounds. I created the amateur division because a lot of times people would be so experienced, and then you have somebody that wasn’t experienced and they would just match them in there, and it was always a lopsided kind of fight. So I created the amateur division for. I called it Pro Sport Fighting, but then NHB got coined as MMA as we know it today. Yeah. So right there at the cusp of the development of mixed martial arts.

Sharon Cline: Holy cow.

John D’Angelo: Yeah.

Sharon Cline: That must be very satisfying to know that you had such an impact on such a huge industry.

John D’Angelo: Yeah, I had a great impact on it. I didn’t get paid for it, but I have a good few plaques for it. Yeah. You know, I was like, wow, that plaque looks really nice, but no Ferrari to go with it. Yeah, it’s one of those notoriety things where, um, yeah, you’re you’re in the development stages, but then the big guys with the big money come through and and take it from there. Yeah, yeah.

Sharon Cline: Do you watch it now?

John D’Angelo: Not so much anymore. No, no. So I’ll only really watch the fights. Um, if I’m announcing the fights.

Sharon Cline: How often do you do that?

John D’Angelo: Gosh, I go all around the southeast announcing. So, um, usually once every other month. I would say, to be fair, sometimes once a month. Yeah.

Sharon Cline: What do you love most about announcing?

John D’Angelo: Oh, I like being in the ring and and, um, just the energy and creating that energy and excitement to the audience. Yeah.

Sharon Cline: Do you do the thing where you kind of read the audience and see what they need? Do you know what I mean? Like if they’re not responding or something?

John D’Angelo: Yes.

Sharon Cline: Yes, it’s a skill, isn’t it?

John D’Angelo: It is, it is. And then, um, my wife will usually, uh, go with me, and she goes, okay, because I have a real soothing voice. She goes, you need to pick it up. Step it up, you know? So otherwise, I’m like a psychologist in there. So how do you feel? Yeah.

Sharon Cline: So is everyone feeling tonight?

John D’Angelo: Right. How’s everybody feeling tonight? Exactly.

Sharon Cline: But it sounds so fun. And I imagine there’s a side of it that seems very glamorous.

John D’Angelo: It may seem that way, but once you’re done, you know, occasionally somebody might go, good job or whatever. And then you get, you know, your paycheck. But I do it for the fun of it. Now, just to give back to the martial arts community. Yeah. So it’s nice.

Sharon Cline: You have a lot of friends then that are mixed martial artists that you know are in your network of people?

John D’Angelo: Yes, yes. Actually, I just went, um, to support, um, one of one of the fighters that I used to promote, uh, Joe Elmore. He, he was in the BKFC In Duluth just a couple of weeks ago. So he had a nice fight. That’s the bare knuckle fighting. Oh. So, um.

Sharon Cline: That sounds so horrible. I don’t know.

John D’Angelo: It was. It’s rough. Yeah. No.

Sharon Cline: I mean, I’m sure it’s entertaining, but it sounds. It sounds, uh, violent, I don’t know.

John D’Angelo: It is violent. And I think they go. They love that term. You know, I’m about to go violent today. You know, that kind of thing. Yeah, yeah. But, um, they’re the nicest people ever. Um, the fighters and they’re unbelievably humble. And. Yeah, you would think they would be bullies or something like that. But you see them in a in a alleyway and you feel totally comfortable. Yeah, some of them might look a little rough, but.

Sharon Cline: Well, if they’re bare knuckle fighting, there must be blood.

John D’Angelo: Yes.

Sharon Cline: Oh, that’s awesome for you. For you. That’s great.

John D’Angelo: Yeah. No, it’s not for me anymore. I’ll tell you. I wouldn’t want to do it.

Sharon Cline: No, I don’t know. I’m. I’m a baby, I guess.

John D’Angelo: Yeah. I don’t even want to get my teeth cleaned. No less get them knocked out. You know what I mean? Dentist with Novocain. Yeah. Just shoot me up with Novocain first, and then I’ll go to bare knuckle boxing so I don’t feel my face getting punched in.

Sharon Cline: Okay, so you you also got started in insurance. So when did that kick in for your life? When did when did you get start started?

John D’Angelo: This show is about insurance.

Sharon Cline: It’s about the many hats you wear.

John D’Angelo: Yeah, man, I was having fun. Now we got to get all nerdy again, right?

Sharon Cline: Yeah. Insurance is important for life. Imagine the people that are doing the fighting have insurance.

John D’Angelo: Yeah. Yeah, we do insure a lot of the fight shows, actually.

Sharon Cline: It all works.

John D’Angelo: Out. Yeah. So, I mean, yeah. So it’s a great networking opportunity for me to keep involved in, in the martial arts.

Sharon Cline: Because you don’t do just like car insurance. You do all like you do commercial insurance. Will you talk about the different ways that you can help people in their lives?

John D’Angelo: Sure. Yeah. So there’s personal lines, right? So that’s car home. Home. Rvs, motorcycles. Anything personal. And then life health, Medicaid, long term care. We do. Then there’s commercial insurance, which is your business insurance. Yeah. Anybody that has, like a lawn care business, a contractor. So we supply, you know, benefits for that. Worker’s comp.

Sharon Cline: Wow. You cover so much.

John D’Angelo: It is a lot. Yeah.

Sharon Cline: So if someone were interested in getting started in this industry, what kind of advice would you have for them? Because. Or is there something that you wish that you knew before you got started in the insurance industry?

John D’Angelo: Yeah, I kind of wish I got into it a lot earlier because. Well, yeah. Because as far as money making goes Every year you’re compounding your production. So you have whatever I write this year goes into next year, provided they they stay with the policy. And whatever I write next year, it just compounds every year. So just think about it. If you’re in it for ten years, then you know you’re you’re doing pretty well.

Sharon Cline: Nice.

John D’Angelo: Yeah. Yeah. So like if you’re in auto sales right you’re always starting from zero the next month. And I was like, I don’t have that kind of patience to start from zero again because then you’re a loser at day one right. So day work day one each month you’re already starting out, you know, as long as you’ve been as long as you have some years behind you, you’re starting out ahead. Yeah. Which is nice. Very smart. Yeah.

Sharon Cline: It’s like working smarter, not harder kind of thing.

John D’Angelo: Right? Right.

Sharon Cline: So when did you get started in in insurance then?

John D’Angelo: Well, I started our own company. Um, 2016.

Sharon Cline: Oh, wow.

John D’Angelo: Okay. Yeah.

Sharon Cline: Well, good for you.

John D’Angelo: Or 2015. Something like that. It’s been almost ten years. Yeah.

Sharon Cline: So you had been doing the MMA and the announcing and all of that, but then you saw that you needed something else.

John D’Angelo: Well, yeah, I got married and then I was doing some acting. Right?

Sharon Cline: Right.

John D’Angelo: Which is.

Sharon Cline: Another.

John D’Angelo: Another hat. That’s right. And, uh, doing little side bits. And that’s where presents, uh, models and talent. She she thought I was a model, but I was like, no, I was like, no.

Sharon Cline: You also have done something kind of cool on Facebook, which I thought was neat. You are the owner and CEO of the Italian Club of Georgia. Yeah. How did that happen? How did you become the founder and CEO of the Italian Club of Georgia?

John D’Angelo: Now, I keep mentioning my wife, right? My wife, his name’s Amore, which is a nice Italian name, means love. And, um, she’s actually from South Africa. So, um, there’s a big South African community here in, in Atlanta, and we go to their events and everything. And I was like, you know what? There’s never an Italian event or not many right around here. So I don’t want to open up another South African club because they are they’re already doing that. I don’t want to step on anyone’s toes. So I was like, I’ll open up an Italian club. And I think we have over a thousand members now. Yeah.

Sharon Cline: Do you what are your events like?

John D’Angelo: So here’s the cool thing is, uh, it’s the the membership is free, but then we do some events, but then we do some events called Italian Sunday Family Dinner, because up north, all the Italian families get get together on Sundays. The mom cooks all the sauce for the whole day or two days. Right. And, um, we get together on Sunday. All the Italian moms are in, and some of the guys, they cook, they all bring their own food, and then we share it. So they bring a tray that feeds, I don’t know, a dozen people. And, um, we all get together, have wine, and there’s about 50 or 60 people that come to each each dinner.

Sharon Cline: Wow.

John D’Angelo: And then a couple of Italian restaurants, they host it for us. So it’s great advertising for that restaurant just to bring in new people. And we’re pretty much hold the events in the coming Alpharetta area. Yeah, I think the next one we’re holding is at, uh, Mondo Ristorante. Yeah, right. My Italian stinks, right? But, um. Yeah, he’s from Brooklyn, new Jersey. He came down here, opened up a a restaurant. His name is Joe, and, uh, he’s hosting, um, it next month, in March.

Sharon Cline: Does it feel like family when you’re in those events?

John D’Angelo: It does. It it feels like family because, um, when I first started doing them, some people said we should wear name tags. I go, nope, I go, family members don’t wear name tags. It’s an Italian family. Sunday. If you don’t know your cousin’s name, ask him what it is. You know, that kind of thing. Just. Just start, you know, be sociable. Hey, where are you from? What part of Jersey you’re from? That kind of thing, that’s all. What did you make today? You know, just start the conversation. That’s it? Yeah.

Sharon Cline: I’m trying. It’s almost like that restaurant, Buca di Beppo, where they had, like, these big, um, sort of family style meals, you know, where you’d sit down and you would order whatever pasta dish, but you would get, like this huge bowl of it. And then everyone passed it around and had some of it.

John D’Angelo: Oh yeah. Yeah, definitely. That’s like the Dillard house, right?

Sharon Cline: Yeah. The Dillard.

John D’Angelo: House. Yeah.

Sharon Cline: The most. That’s right.

John D’Angelo: Yeah.

Sharon Cline: You go to go to the Dillard house after you’ve fasted for days? I mean, they just keep bringing food after food.

John D’Angelo: We were just in the Bahamas, Nassau, and staying in Atlantis, and we went to Carmine’s and just for a quick dinner. And Carmine’s is a family style restaurant, and we just ordered salad and and veal and they brought out huge plates and we’re like, oh my gosh. I mean, it could have fed eight people each. Oh wow. And it’s just me and my wife there.

Sharon Cline: Did you ever want to see yourself go further in the announcing world, like in a professional way?

John D’Angelo: Oh, that’s a great question. Um, that would have been cool. But I if it happens, it happens. But, you know, I’m a little older now, so I think they they need some, you know, younger, you know, somebody in their 30s to really, uh, take over. Yeah. Because you have Michael Buffer in there. Bruce buffer. Michael Buffer is my favorite.

Sharon Cline: Why is he your favorite?

John D’Angelo: Just the way his voice is. His presentation of of announcing. I don’t like the screaming. Like Bruce Buffer does, right? He just screams into the microphone. I like it the way his brother does it a little bit better, but that’s just my personal opinion. Um, but either way, they they’ve they’ve made a great, great life and living from doing that.

Sharon Cline: But it wasn’t like a passion of yours then.

John D’Angelo: It kind of is. I just don’t think I was good enough to tell you the truth. Yeah, I mean, serious. Yeah. Yeah. It’s just you, you know, just, like, acting, right? Yeah, I, I tried it for five years. I’m like, no, I’m not getting anywhere. And then I had to humble myself and get into that nerdy insurance profession. I was like, well, I’m good at this. Yeah, definitely.

Sharon Cline: What makes you good at insurance?

John D’Angelo: Um, just a determination of of waking up and and just getting to work, you know? Every day, maybe a little bit of social skills. Yeah, because there’s a lot of marketing.

Sharon Cline: Do you go to a bunch of networking events as well?

John D’Angelo: Um, not really. Not anymore. No.

Sharon Cline: But initially you.

John D’Angelo: Did. Initially, yes. But, you know, that’s why I do the motorcycle thing. I do the the martial arts. So those are my networking events. Um, yeah.

Sharon Cline: There’s always people that you’ll meet that need what you’re selling.

John D’Angelo: Right, right.

Sharon Cline: And different aspects of their lives, whether they’re a business owner or, you know, older and looking for different insurance for their family. And what is the most satisfying thing about your job, your your helping people in the insurance world?

John D’Angelo: Oh, gosh. When they have a a claim that actually gets paid out. It’s very satisfying when it doesn’t get paid. That’s not so satisfying, but that’s rare with us. We, um, my company, you know, we were voted best in Georgia in every category this year and last year.

Sharon Cline: Congratulations.

John D’Angelo: Yeah, we were best of Gwinnett for, you know, ever since we opened the agency. But I was like, wait a minute. We write more business than in just Gwinnett. I was like, we’re writing all over Georgia. So I was like, is there a Best of Georgia? And then they go, yes, there is. I was like, okay. So, you know, all of our clients, they they vote for us and and I think we won by a landslide. Oh my goodness. Yeah. It was it was amazing. You were just.

Sharon Cline: You were just on Fox five Atlanta in December.

John D’Angelo: Yes.

Sharon Cline: How did that go? What was it like?

John D’Angelo: It was just like this. Very professional and and lovely. Yeah.

Sharon Cline: That’s all I need you to say. We’re done with this interview. Hooray! He said it 30 minutes in. That’s right.

John D’Angelo: Um, yeah. The security was a little harder to get into the new station.

Sharon Cline: But how did that happen? Did they approach you?

John D’Angelo: Yes. Yes. So they I think one of the reporters did. And, um, yeah, she was like you, you know, just really smooth and and just a great interviewer. Yeah.

Sharon Cline: That must have been fun, though, to see your. I mean, also the opportunity to promote your business in such a public way. It’s very exciting.

John D’Angelo: Yeah. I just really got on there to educate, um, just the general public of of how they can save money on their auto insurance. Um, they’ll call me back for the home homeowners segment. Um, sometime this year. Yeah. That’s awesome. Yeah, yeah.

Sharon Cline: So do you feel like there are most people don’t really understand the nuances of your industry?

John D’Angelo: Yeah, we explain the rules almost all the time. It’s a lot more difficult than. Than the TV commercials make it seem. They’re like, oh, just sign up and and.

Sharon Cline: We’ll take care.

John D’Angelo: Of it. We’ll take care of you and you’ll have the best rate ever. And there’s really a lot more to it than that, especially if you have, you know, like, for example, auto insurance. If you have multiple people in the house, everybody has to be listed on your policy. Um, yeah. And a lot of people go, oh, no, they’re just a roommate. It doesn’t matter. Wow, I didn’t know. Yeah. So they either have to be listed as an included driver or an excluded driver, and an excluded driver means that they’re never going to drive your car, right? But if they do it, just go on their own insurance. Your insurance won’t cover it, but the excluded driver actually surcharges you a little bit more. So a lot of people want to leave that out, but it’s really makes a dangerous situation.

Sharon Cline: Um, yeah. I was thinking about, um, homeowners insurance. How, um, there was someone who talked to me about this recently, He asked me if I had updated, like if I had done updates to my house. Did I report that so that it increased the amount that I would get back if something did happen to my home and I hadn’t done that? So that’s something I didn’t know I had to for some reason.

John D’Angelo: Oh yeah. So if you get a new water heater, a new HVAC system, a new roof especially, definitely contact your insurance carrier and you’ll actually get a discount on your insurance. Especially the roof.

Sharon Cline: Interesting.

John D’Angelo: Yeah. Providing you didn’t make the claim and insurance paid for it. Yeah. So if you paid out of pocket and still even if you did make a claim, sometimes it doesn’t get recorded that you actually have that new roof. So you have to make sure that it’s.

Sharon Cline: And you work with all different agencies. Correct. You work with all different, um, insurance companies.

John D’Angelo: Yeah. I think total we have we’re contracted with over 150 of them.

Sharon Cline: So I didn’t even know there were that many.

John D’Angelo: Oh, there’s probably a thousand or more.

Sharon Cline: Well, I just think of the big ones that advertise so much, you know?

John D’Angelo: Yeah. Well that’s right. So sometimes we, we quote, you know, a certain carrier and then the customer says, I’ve never heard of that. Right. And I go, oh, it’s not a TV commercial carrier, you know. She goes, well then is it good? I said, is McDonald’s good for you? Right. You see them on TV all the time. Doesn’t mean that they’re actually really that great. So a lot of you know, do you do you see Aston Martins on on TV commercials.

Sharon Cline: Right.

John D’Angelo: No.

Sharon Cline: Right.

John D’Angelo: Rolls Royce? No they don’t. So there’s a lot of carriers that are really good just for the affluent market that aren’t on TV commercials. Yeah.

Sharon Cline: Power of advertising though, right?

John D’Angelo: It is. It’s it’s a little bit of brainwashing.

Sharon Cline: Oh. I’m sure.

John D’Angelo: Yeah. Yeah, but everybody knows that the Rolls Royce is a great car, right?

Sharon Cline: That’s the word of mouth, right?

John D’Angelo: Yeah. Right. So, for example, the million dollar plus homes go to, we place them with a carrier called Chubb.

Sharon Cline: I’ve heard of them.

John D’Angelo: Yeah. Oh, you have heard of them? Word of mouth. Right.

Sharon Cline: I have heard of them. I don’t even know why, but I’ve heard of them.

John D’Angelo: Yeah. So they’re a little more expensive. But, um, you know, when it comes time for a claim, they take care of you, like, like red carpet.

Sharon Cline: What do you think it is about you? That is sort of your fearless formula. Like, I was thinking what it must be like to be a young person and saying, I want to manufacture different kinds of equipment that have never been made before. High end. Here’s what I’m going to do. What is it about you that has that sort of drive and initiative that that doesn’t allow fear to stop you from pursuing something that you’re interested in?

John D’Angelo: Oh, I don’t care what other people think. That’s plain and simple, you know. Um, you know, a lot of people go, oh, you know, that person doesn’t like. Or they’re making fun of me, I don’t care. I’m just going to do it and learn.

Sharon Cline: Is that part do you think that’s like something that you learned how to manage, or is that just part of your personality?

John D’Angelo: I think that that was just my upbringing. Yeah. Yeah. Or part of my personality? Yeah.

Sharon Cline: I think a lot of people could benefit from that. Shame is a very powerful limiter. It sure is. And if there’s a notion of someone failing in a public way, that’s enough to stop them. You know, like public speaking is is more feared statistically than death. I’ve heard.

John D’Angelo: Well, yeah. Sometimes I’d get in the ring to announce and my hands would be shaking. I’m like, oh my God. Because I started to think about who was watching me. And then and once I did that, like, oh, you know, a big show might be watching me, or there’s a celebrity watching me. And so, you know, a bourbon helps.

Sharon Cline: Oh, jeez.

John D’Angelo: Or a shot of tequila. And then I’m ready to go. So sometimes I’ll get in the ring and I’ll step out real quick, and that’s what I’m doing.

Sharon Cline: See, now I know you’re like, oh, he’s just getting a drink.

John D’Angelo: He’ll be just a liquid courage that you know.

Sharon Cline: No, but.

John D’Angelo: But sometimes I do that just to to kind of calm the nerve. You know, just one, one shot. Hey, I’m just being honest, you know?

Sharon Cline: But if you don’t drink, what would you do? Like, if you didn’t do that? If you didn’t drink, what would you do to calm yourself?

John D’Angelo: Oh, just just take deep breaths and and actually talk with a friend and get my mind off of whatever’s happening. Because sometimes when you focus too much on, okay, you’re reading your note cards and everything, then it makes it worse. So just take your mind out of out of where you are.

Sharon Cline: Yeah, I used to do this open mic night because I would play guitar and sing, and the only reason I could handle it well, because if I’m just singing on my own, I’m thinking about how I sound and I’m not in the moment. But when I was playing guitar, I’m so occupied with the playing that I could sing just without even thought. And it’s just having my my, like, multiple things happening to distract my brain from what I’m actually doing, if that makes sense.

John D’Angelo: Oh, yeah. Yeah.

Sharon Cline: Um, so it sounds like that’s what you were doing to just kind of just make it more natural, because I have the same thought is that I get in my own head as well, and it’s a terrible spot to hang out sometimes.

John D’Angelo: I’m starting to get nervous now. Yeah, I don’t know. I’m just thinking about this interview and I’m like, oh gosh, is this good or not terrible?

Sharon Cline: We can end it here if you want. I really appreciate you coming in. No, but that is something to think about in the performance industry in general.

John D’Angelo: It is. Yeah.

Sharon Cline: Do you use a lot of improv when you’re announcing?

John D’Angelo: I try not to. No, no. I keep it simple and go straight to the no cards, because when you’re announcing you have the commentators on the side of the ring, they’re talking, you know, to the, you know, to the TV audience. So if I’m talking, it’s overpowering, um, their commentation. So, yeah, I keep it keep it real simple and short. Yeah. Here in the red corner, blue corner. This is who it is. Where they’re from. Bam! And you’re out. Yeah.

Sharon Cline: So what does it feel like to have your very, um. You know, like, you say, nerdy side of insurance, but then you have a very creative side you get to kind of engage with.

John D’Angelo: Yeah. So I kind of that that’s almost the brand of, of the agency is you’re going to be with a cool agency now, right? Our customer, you know, and a lot of our clients, you know, they follow on social media and stuff and see what we’re doing and you know, and some a lot of them say, hey, let’s hang out.

Sharon Cline: They want to be friends.

John D’Angelo: They do they I’m like, here, we’re going to a bike night. I’ll invite them to, you know, I’ll get a table at at the fights I’m announcing at, and let’s go have some fun. Yeah, yeah. So I invite them out.

Sharon Cline: It’s nice to be able to kind of amplify a side of your life that really doesn’t, that you have to sort of dampen a little bit in terms of the litigiousness of what insurance can be like and having to, to sell in that way. But then you get to be a completely different, almost completely different person.

John D’Angelo: Yeah. You have to break away from, from, you know, that that kind of work life in insurance. Yeah. I mean, insurance industry is is known for their agents drinking a lot, to tell you the truth, because they’re trying to escape. Right. So I don’t really do that I, I do activities instead.

Sharon Cline: You ride bikes, which.

John D’Angelo: Is ride bikes do announcing. Um, love to go shooting. That kind of stuff. Yeah.

Sharon Cline: To balance it all out.

John D’Angelo: Yeah, definitely.

Sharon Cline: All right, so to wrap up our interview, it’s been really fun for me. Um, what advice would you give someone who’s who’s interested in getting started in, in the industry? Let’s say they know nothing about insurance. If you were going to start over, what would you do now? Obviously, the internet just provides so much information, but let’s say someone’s listening now and is like, if I get started now, in ten years, I’m going to be all set or however long. What would you say to them to get started?

John D’Angelo: Sure. Yeah. So gosh, that that’s a that’s a whole interview session in itself really. Because first you have to decide what part of the insurance industry you want to get in. You want to be an adjuster, a claims adjuster, an underwriter in the sales. If you’re in the sales, what type of line do you want to write? You want to write life, health, personal lines, commercial lines, that kind of thing. So there’s really a lot of options and choices. Then do you want to be with a captive agency? Like, you know, State Farm, Allstate, they’re all captive means that they only write their own companies. Or you want to be an independent broker like we are and write several different companies or 100 different companies. So then when you write 100 different companies, you have to learn 100 different companies way of doing business. So that’s a lot. So when you’re quoting somebody on the sales part of it, it might take, you know, five hours to to quote one person. You know, if you’re working at a captive agent it will take you five minutes to quote. You know So. And those are free quotes. You’re not making any money during that time. Yeah. But it gives you more options to win the business over somebody that just has one product. Um, so yeah, you really have to decide which which part of the industry you want to get involved in. Yeah, sales is always the most money.

Sharon Cline: Have you seen a lot of changes in the insurance industry since you’ve been in it?

John D’Angelo: Yeah, the insurance industry is getting, um, a lot more strict, um, with what they want to write. Um, some, like for auto claims history, they’re going back seven years instead of five years now. Um, I think, um, with homes, they want to see a lot of updates. The roof can’t be more than ten years old, even if it’s a 25 year old shingled roof. Right. Um, you know, for the warranty. Um, which doesn’t make sense to me. I think it should all be. You know, the roof should be like, uh, a tire warranty, right? So if you buy the tire warranty, if you drive it, um, 30,000 miles, they prorate, you know, that that wear and tear. I think it should be the same way with, um, all roof policies.

Sharon Cline: Well, it’s so expensive to get a roof that, you know.

John D’Angelo: Yeah.

Sharon Cline: Ten years is not a long time for a roof. In my in my opinion.

John D’Angelo: No it’s.

Sharon Cline: Not. No, it’s a short period. Interesting that. Yeah, we.

John D’Angelo: Just had a we just had a claim last year and his roof was, um, $60,000 to replace. It was a big, you know, house, but yeah, $60,000. So when the insurance company pays that. Right. And then their premium a year is, I don’t know, 5000. How many years is that just to break even. Right. So they increase rates. Right. And then the customer goes to shop for a lower rate to bring it back down to down to 5000. Well, guess who pays the balance of that? All the other customers in that industry, or in that carrier that has that carrier in that zip code. So somebody has to pay for it. Yeah. So when you bounce around a little bit, you know, you’re creating the expense for somebody else.

Sharon Cline: Well I didn’t know any of that. Yeah, right. Seems wrong. Yeah. You don’t make the rules though, right?

John D’Angelo: I don’t, but it’s just like it has business. Yeah. Yeah. I mean, if you’re paying something else, it has. The money has to come from somewhere. Yeah.

Sharon Cline: Do you have a five year or a ten year plan? Where do you see yourself in 5 or 10 years?

John D’Angelo: Oh, I can we can do this job until we croak. Yeah. I mean, it’s just computer work. Really. So, you know.

Sharon Cline: Just keep going. Keep keep winning awards after awards.

John D’Angelo: That’s right.

Sharon Cline: Plaque after plaque.

John D’Angelo: That’s right. Yeah. Because, you know, we travel a lot, and, um, we just take our computer wherever we go. It’s just a different office view. And, um, you know, it’s an expensive office view, but, you know, at least we’re not in a cubicle every every day, which is is awful to me.

Sharon Cline: Yeah. Some people’s nightmare, for sure. Yeah, well, that’s good to know. There’s a side of that that you can live a life that is more dynamic and still have this, you know, be in this profession.

John D’Angelo: Yeah. Our our agents go. I don’t even have, you know, they don’t have to be working at any specific time. Um, I say whenever you want to work, you work. Yeah. And they go on trips. One of my agents just told me he’s going on a cruise for two weeks.

Sharon Cline: But still.

John D’Angelo: Working.

Sharon Cline: Yeah, technically, yeah.

John D’Angelo: I say he better get the internet package. Yeah.

Sharon Cline: Yeah, that’s really great to know, because, you know, when the pandemic happened, most people had to have their remote work, and now it’s ending for a lot of people, including myself. So the notion of being able to work as much as you want and travel like you would like to, but still be able to support your life is is it’s an attractive, um, profession to be in that way.

John D’Angelo: It’s great. I recommend it to, um, mothers that have little kids. They can work from home, take their kids to school, take them to their activities. Um, we have one agent that that is a mother that does that. Take them to the doctor’s office as she just did that another day. So you have the freedom to do that? Yeah. Or, you know, if you’re disabled, um, it’s a perfect job for disabled people. Um, yeah.

Sharon Cline: That’s really important, I think, for people to know. I don’t know how many people would actually have that kind of understanding of of, um, like what a typical day would be, you know?

John D’Angelo: Yeah. I think last year I threw out my back, right. I couldn’t move. So I was disabled, but I still got still got on my laptop and did my work. I could still get on the phone, but I mean, I couldn’t move my legs. So unbelievable to be able to make money and, you know, even if you’re injured. Yeah. So.

Sharon Cline: Well, I’m glad you’re able to walk in here today.

John D’Angelo: Yeah. Yeah. Thank you for inviting me.

Sharon Cline: You’re welcome. John D’Angelo, come back again, and we. If you have some. We were just talking before the show that there may be some other people that would be really fun to have in the studio to kind of talk about the different aspects of the industry that, um, how they impact each other. It’d be really.

John D’Angelo: Great. Bring me in a roofer so we can argue on this show. You know, for I go back.

Sharon Cline: To that kind of show. I just want peace, love and harmony.

John D’Angelo: Actually, I did do an interview with one of my friends who, you know, is a roofer. He’s on Perimeter roofing. And, um, his name is Raymond Raymond Little. And, um, we just educated the audience back and forth. We’re great friends and it was just awesome just to let them let the clients or the customers or the public know that, you know, we’re working side by side for them.

Sharon Cline: Yeah, well, knowledge is power in that way. If I didn’t know that an insurance company was going to give me a hard time after a roof of ten, you know, ten years, you don’t know until you’re told. No. There’s only so much knowledge I can, you know, comprehend depending on where I’m putting my attention. And there are just too many aspects of life that have too many rules that for me, if I’m not in the industry, I’m I’m I’m clueless.

John D’Angelo: Yeah. A lot of people, they just close their eyes, pay their, their, you know, monthly premium and and pray nothing happens. And then when you know something does happen, they’re like, they pray that it gets covered. But there’s a lot of endorsements that need to be done to cover everything. You know. No insurance policy covers everything. That’s a big misconception. I have full coverage. No you don’t. It’s just a term. Wow. Yeah. Yeah.

Sharon Cline: All right, well, if anyone wanted to get in touch with you about the different things that you do, if they’re Italian or they’re interested in MMA things, or they’re interested in insurance.

John D’Angelo: And motorcycles.

Sharon Cline: And motorcycles, it’s a lot of hats. Where would. Where can they find you?

John D’Angelo: Let’s see. InsurancePM.com. Most definitely. Or under my name John D’Angelo. John D’Angelo. Yeah. That that will pull up Instagram. Facebook. So yeah.

Sharon Cline: I really appreciate the fact that you’re able to come into the studio and, and not just talk about one aspect of your life, but I like that you have a well-rounded life, and I think it’s very easy for people to kind of put their head down and work and work and work, especially in a certain age group. It’s a good example, I think, for a lot of people when they sort of feel out of balance, like you obviously know how to manage your time. And knowing that you are saving people potentially from from horrible heartache and financial ruin, you know, you’re giving them a sense of peace. And it’s actually really exciting to see where you go. And I can see why you have have won so many awards.

John D’Angelo: Oh, I appreciate that. Yeah.

Sharon Cline: So it actually makes me realize that I can get very out of balance with myself. But the fact that you really promote more of a balance for your life makes me think that that’s something that I can have as well. There’s an example right in front of me, you know.

John D’Angelo: Right on. I appreciate it, Sharon.

Sharon Cline: Well, thanks for coming in. And thank you all for listening to Fearless Formula on Business RadioX. And again, this is Sharon Cline reminding you that with knowledge and understanding, we can have our own fearless formula. Have a great day.

 

Tagged With: InsurancePM

BRX Pro Tip: Undivided Attention – Another BRX Superpower

February 11, 2025 by angishields

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BRX Pro Tips
BRX Pro Tip: Undivided Attention - Another BRX Superpower
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BRX Pro Tip: Undivided Attention – Another BRX Superpower

Stone Payton: And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you, Lee. I know I’m a little bit biased. I think there are a great many advantages to the way we approach serving people, helping people, and making money. But one of our superpowers is we really are able to create an environment where you garner undivided attention.

Lee Kantor: Yeah. And a lot of people are saying this is kind of the time where attention is the most valuable currency and the most valuable service or service you can provide your clients. And it’s something that people don’t realize how divided a person’s attention is. And when you’re doing so much of your work, if you just think about yourself, when you’re watching TV, you’re probably not just watching TV; you’re on your phone doing something else, and you’re listening to something else. So, your attention is constantly being divided.

And one of our superpowers at Business RadioX, especially in a studio, is that we have the ability to – I don’t want to want to say force because that’s too strong a word and it happens voluntarily – we can capture our clients’ and their clients’ and their guests’ attention, and we have their undivided attention for the time they’re there. When we go into a studio and we put headphones on everybody, and we teach them how to speak into the microphone, and they can hear everybody’s voice so clearly in their headphones, they are not on their phone, they are not on their laptop, they’re not listening for why is the dog barking. They have their attention just focused in on the person speaking.

And this is one of the most effective tools to prospect for new clients. And if you have a way to get their undivided attention, you have something that nobody else has. And that’s what we deliver to our clients day after day. When they bring guests into the show, we have their undivided attention. They are only listening to the voice of our clients and the voices of each other. And it’s just a really difficult thing to capture. In today’s world, there’s not many activities you can be doing where you capture somebody’s undivided attention.

This is one of the main benefits that partnering with us delivers time and time again to our studio partners and to their clients. We teach them how to capture the undivided attention of the people who mean the most to them. When you’re interviewing your best prospects or your referral partners in a Business RadioX studio, you are going to get their undivided attention. I promise you, there will be no multitasking, there will be no looking at their phone, there will be no playing with their dog, they’re not going to be playing some video game. They are going to be looking you in the eye and listening and hanging on every word that’s being said. Undivided attention is so scarce nowadays, but it happens every single day in the Business RadioX studio. So, if you want the undivided attention of the people who matter most to you, please connect with the Business RadioX studio partner, and we’ll show you how to get that.

Investing in People: How Small Businesses Can Thrive Through Strategic Project Management

February 10, 2025 by angishields

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Sandy Springs Business Radio
Investing in People: How Small Businesses Can Thrive Through Strategic Project Management
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On this episode of Sandy Springs Business Radio, Ramzi Daklouche interviews Dr. Kene D. Ewulu , an expert in organizational leadership, project management, and coaching. Dr. Kene discusses his extensive background in architecture, project management, and academia, offering insights into effective leadership and the evolving post-COVID work landscape. He introduces his accelerated Project Management Professional (PMP) certification program, which condenses the traditional five-year timeline into 17 weeks. The conversation also covers the importance of cross-training, hybrid work models, and lean management principles.

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Dr-Kene-D-EwuluDr. KD Ewulu is the CEO and Lead Coach at KDE Leadership.

He has been an architect in Africa, since the 80s, a sales professional in the UK in the early 90s, and a registered architect, project manager, professor of leadership and project management, trainer, author, and public speaker for the last 20 years.

He possesses an EdD in Leadership, an MBA in Management, Bachelors and Masters degrees in Architecture, a sustainable design credential LEED-AP, and a Project Management Professional certification PMP.

Dr. Ewulu consults for many companies in the leadership training space, one of which is Pryor Learning, since 2019.

Connect with Dr. Ewulu on LinkedIn and Facebook and follow KDE Leadership on Facebook.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Sandy Springs, Georgia. It’s time for Sandy Springs Business Radio. Now, here’s your host.

Lee Kantor: This episode is brought to you by V.R. Business Sales, Atlanta, guiding business owners and buyers through successful transitions with trust and expertise. Visit Vrbas world.com or call (678) 470-8675 to learn more. Now here’s your host, Ramzi Daklouche.

Ramzi Daklouche: Thank you. And oh my God, this episode of Business RadioX Sandy Springs is going to be amazing. I have someone that resume is bigger than the Atlanta Journal Constitution. Dr. Kene. Dr. Dr. Kene welcome to the show.

Dr. Kene D Ewulu: Thank you. Ramzi.

Ramzi Daklouche: How are you today?

Dr. Kene D Ewulu: I’m very well, thank you.

Ramzi Daklouche: Good. Listen, I’m not gonna try to mess up what you do for a living or what you’ve done or your background. So why don’t you kind of give us just a very short version of what you’ve done, where you are right now, and what you’re up to?

Dr. Kene D Ewulu: Okay. My name is Doctor Kene. My doctorate is in organizational leadership. I’ve been an architect and project manager since 1987. I’ve led design firms in in Africa and in the United States over the last 30 years. Basically, apart from being a project manager, I rose up to become a principal of an architectural firm in Columbia, South Carolina. And that was in the mid 2000. And since then, I went back to school to learn how to run a company, not just being a great architect or a great project manager, but I needed to learn how to run a company. And so I went back and did a doctorate in leadership, and that took me straight into academia. I became a professor teaching organizational leadership and project management. I’ve done that for ten years. But I realized something that while I was a professor, I was basically teaching students who just wanted to get an MBA and get a job for me to impact the corporate world. I needed to talk to train and coach decision makers, and that’s what took me into the coaching field. I’ve been doing this for about nine years now.

Ramzi Daklouche: Awesome, man. I’ll tell you, that’s very impressive. Especially different continents, not countries, continents you’ve been in. This is really amazing. So how does how has your diverse experience in architecture, sales and academia shape you shaped your approach to leadership?

Dr. Kene D Ewulu: Well, architecture was an eye opener. Okay. You go in there, you’re artistic, you’re creative, and you think that that’s all that is required. But as a budding architect, you realize that you have to be a successful Social minded business person, and that means you got to mix well, meet people earlier on while they still had dreams in their minds, and you were able to articulate those dreams and convince them that you’re the guy to put their dreams into reality. And so there’s just so many other skills that architects don’t realize they have to have in order to, to survive, in order to thrive. And so I learned that halfway that not just being an architect, but being able to sell yourself, being able to let people know exactly what it is you do and how you can bring value to their own initiatives. That’s what it takes to be an architect. And of course, getting into academia opened up the theoretical aspect because you see, yes, we all know that experience works well. It’s good to be practical, roll up your sleeves and get in the trenches. However, if that is not backed up by theoretical knowledge, then you have a problem. You’re shallow. So a mix of that makes me more. I’m ready to jump into the trenches. I’m ready to educate, to mentor, to train. I’m ready to research and I’m ready to collaborate, whatever it takes to get a great, uh, outcome. I’m ready to do that.

Ramzi Daklouche: It is very interesting what you said. So if you just practical knowledge is always good, you have to have it. You have to have the will, the, the, you know, the the ability to kind of get the work done, but without the, the theoretical knowledge, it really is shallow. Can you tell me more about that? Because actually that point is very, very important. I see a lot of a lot of business owners, small business owners end up being technicians in their business. They’re really good, but without the knowledge, they really fail miserably in growing the business or actually maintaining the business.

Dr. Kene D Ewulu: Yeah, correct. So that segues into leadership. Uh, because if you don’t know, you can’t teach what you don’t know, okay. And some people have promoted themselves to what is called their level of incompetence. They’ve gotten so high right now that it’s obvious that they don’t know how to articulate themselves or bring value to their clients or to their customers because of the fact that they’ve been over promoted. They can’t bring value on the level they are at.

Ramzi Daklouche: Yeah.

Dr. Kene D Ewulu: Okay. So that segues into the topic of leadership because that’s a different ball game altogether.

Ramzi Daklouche: Yeah. So in leadership what have you seen? I mean you’ve been in it for a long time now. What have you seen lately in the business environment. How how how do you define leadership in today’s business environment?

Dr. Kene D Ewulu: Well, Ramzi, in simple terms, I would say that leadership is the art of getting others to do what you want them to do. Now, that’s not manipulation. That’s just understanding what you need to get done and how to approach people to get them to willingly work with you to do those things. Okay. And that means understanding each person. And, you know, we’re all different. You’ve got to understand the keys to each person and give them what they want individually to get them to willingly give you 100% of their time and energies. That is leadership.

Ramzi Daklouche: So can you give me an example? You know, in your past or maybe leader you work with? Without mentioning name, of course. And that transport organization, what do they do? You know, what was the outcome?

Dr. Kene D Ewulu: Well, I had a leader who he actually did employ me in a large architectural firm in Dallas, Texas that was maybe in the mid 2000, and he was a director of project management. And when I got to the interview, funny enough, I didn’t make it. They weren’t going to employ me as a project manager. And as I got downstairs, he called me up and he said, come on up. I saw something on your resume I want to talk about. And I came up and he said, it says here that you’ve got excellent listening skills. What are listening skills? And so. Well, knowing that I had an MBA forever, I sat down and I gave him a treatise on listening skills, and he said, I’m going to talk to management. I want you in my team. And that’s how I got that job. And then I became his Errand boy, so to say. The company didn’t want me. He insisted on having me. So I became his assistant. And so I had a run of most of the great projects in the company. And what I noticed there is each time I go to talk to really big people, owners of large shopping malls and all that, I’m talking of hundreds of millions of dollars worth of property.

Dr. Kene D Ewulu: This guy, everything. He said the client took it on face value. He was honest. He was forthright. He was vulnerable. If he didn’t know anything, he would say, let me research on that. I don’t know that. If he tells you it’s going to cost X dollars, it’s going to cost X dollars. I just watched him operate. He doesn’t operate. He was just genuine. He was just himself. And I said, I got to be like this guy. So I modeled my way, my life to him. And I did what he told me to do when he realized that I needed to find my way through project management and get a get a PMP certification and what have you. He said to me, this is the way to go. And I went that way. And we’ve been apart for maybe 15 years now. But each time I crossed a milestone, he sends me a message on LinkedIn. He says. I knew I was right. My gut instinct was right. I was right about you. They were.

Ramzi Daklouche: Wrong. That’s awesome. You know, one thing you said about that leader that resonates with me is, you know, saying, I don’t know. Let me research that. Right. A lot of leaders are afraid of saying that out of confidence, right? Confidence issues stops them from saying, I really don’t know. I don’t have the answer. I’ll find out and let you know, or I’ll find somebody that can help you with it instead. So that’s that’s actually a very genuine leadership. Very genuine leadership.

Dr. Kene D Ewulu: Yeah.

Ramzi Daklouche: Very good. So let’s talk a little bit about can you share an example of a leader who transformed an organization and then especially post Covid post Covid.

Dr. Kene D Ewulu: Okay. Um, well post Covid, I would say I don’t want to sound.

Ramzi Daklouche: Things changed a lot since.

Dr. Kene D Ewulu: Covid. I don’t want to sound arrogant by saying I’m that leader, but I want to say that post Covid, a lot of things changed. Number one, a lot of people who were let go or who went home away from work during Covid didn’t return. And so most organizations right now that I get to coach and talk to are forced to do more with less resources. That means they don’t have enough people to do the work, and their people are stretched and are forced to wear many hats to get the work done. So what I see here is how can you get a lot more done with fewer resources? The first answer to that is cross training. You got to cross train your people in different departments so that they learn enough about different aspects to be dangerous.

Ramzi Daklouche: And make a more valuable action.

Dr. Kene D Ewulu: That’s right. Cross training is very important. Number two, you got to give them flexible working arrangements. A lot of leaders are so rigid. This is how I do things and that’s it. You’ve got to give them flexible working arrangements, because when you make them happy, they’re going to work very, very hard for you off the clock. They’re going to work very, very hard for you when you’re not there wielding the big stick over them because they’re working from home. When they forget something or they are behind schedule, they can crack up their computers at 3 a.m. in the morning and get some work done without telling you. Hey boss, I did some overtime.

Ramzi Daklouche: But is there a balance between that? Like a lot of companies now trying, especially with the government now saying everybody has to go back, uh, you know, not remote back to the office. Is there a balance between remote and, uh, is there a hybrid model that works best?

Dr. Kene D Ewulu: Yes, there is a balance. And I want to take us back to the to the inception of remote work. And that started with the big guys. Okay, the Microsofts and the apples and the yahoos way back 15, 20 years ago. Well, they’ve had ten, 15 years to try that model out. And now in the last five years, they’re asking their people to go back to the office. It’s data driven. There’s a reason why. Okay. Uh, if you’re a great supervisor, you can get the best, some of the best out of your people by supervising them remotely. However, most people who work from home cannot twiddle their thumbs. Okay. They give you six hours work for eight hours pay, and there’s no way you can know what’s going on. So I like the fact that there’s got to be a hybrid. Some people have to go back to work. There are people who can’t even work. Hybrid manufacturers and plants and what have you. Can’t work from home. Okay. They’ve got to go into the plant. Okay. So there. There’s just a group of people who can work from home or can have a kind of a hybrid type of style where they can work two days from home and three days right in the office. There’s got to be a balance. Moderation in all things. You can’t swing from one end of the extreme to the other. You’ve got to somehow find a balance that works.

Ramzi Daklouche: Yeah, you know what? That will take us the next thing we’re going to talk about. But actually, to get that done in a big organization, guess what you need. Project management, which takes me to the next subject we’re going to talk about. You’re an authority in project management, and right now you have, uh, you know, in your. On your site, in your company, you really try to work very hard to make sure you develop. That project management and help people get the project management. And it’s very, very important. What is, you know, what’s your take on it? What what does it benefit professional. Right. Some of. Some people are born project managers. Right. They’re very organized. Right. But it’s not as easy as. That so in your point of view what’s PMI. How does it work. Why is it so important.

Dr. Kene D Ewulu: Well project management is first of all everything is a project. Anything that has a start date and an. Ending date and takes resources is a project. And because of that, you’ve got to manage your resources. Optimally. Very well. So the motto for my business is to optimize your potential. It’s not maximize. Optimize is a higher level of, uh, of maximization. That means you’re getting more than the best. Out of the resources you have. How do you do that? By what we call resource reallocations. These are things. Basic standard techniques in project management. Okay. Um, you talked about the PMI. The PMI is an acronym for the Project Management Institute. It is the world’s largest, uh, project management organization. It’s been around for 50 something years. And they certify all sorts of project managers. I don’t want to start using the acronyms here, but I’m going to use it quite a few of them as we go on.

Ramzi Daklouche: Absolutely. Sure.

Dr. Kene D Ewulu: You know, so basically, uh, apart from being part of the project management institute, um, they have two sets of things. There’s what is called the ATP, which is the authorized training partner. These are organizations. They have the ATP, which is a authorized training instructor. The instructors work for the partners. The instructors are individuals and they work for the organization. The organization is the one tasked with certifying people. The instructors are the ones tasked with teaching those people to be certified. However, the certification and the, uh, the permission to do that belongs to the instructor. The instructor can’t do his job without being attached to a partner, and the partner can’t train people without having instructors work for them. So it’s a symbiotic relationship. Okay. Now, in my company, which is called leadership. Um, I’m I’m both an instructor and my company is a partner. So this way, not only can I work for my company to train project managers, my company can also, uh, engage the services of other instructors in different fields in order to train project managers wishing to certify in different aspects. For instance, there’s a waterfall style of project management. There is the agile style. Then there’s a hybrid. Okay, the combination not every instructor is certified to train people in the agile. Not every instructor is certified to train people in the waterfall. But there’s a blend. And right now, they are all coming together. The Project Management Institute is insistent that all training has to be both of them together. So I am not just certified in the waterfall style, I’m also certified in the agile style. Otherwise, you’re going to get obsolete.

Ramzi Daklouche: Well, it’s like a one stop shop. So tell me about tell me more about this. What are you doing and how are you trying to get the word out about. I mean, everybody needs a project management, and I believe, you know, like you said, in essence, of everything you do in your life is project manage, right? It just depends at what point you need to be certified project manager. So how are you working with project management training right now? What’s your program look like?

Dr. Kene D Ewulu: Well, right now I have a pet program. Two years ago, I ran a an entry level certification program called the Certified Associate of Project Management. That’s an entry level for rookies, interns coming in who want to certify and get a leg in the door of project management. Okay, so I ran that successfully this year, this March, starting next month, I’m going to be working with, uh, certifying project management professionals with Pmps. Now let me break it down. The PMP is the most recognized project management certification in the world. There are over 120,000 Pmps in the world. They are so sought after. All right. Just by getting a PMP, you can get a 36% increase in your salary or you go somewhere else. Your bosses know that. Your employers know that. Okay. So most employers are in a rush to certify their internal project management practitioners. Otherwise they certify themselves. They’ll go away to greener pastures. So there’s a big market for pmps out there. Unfortunately, the PMP will take you five years to get certified, and it will cost you in those five years and upwards of $9,000 to get it done. So what I have done right now is to find resources to get it done in 120 days. Online, it’s going to be a 17 week crash course, very intense in less than 120 days and at a cost a fraction of the cost of $2,500.

Ramzi Daklouche: So hold on one second. Something that takes five years.

Dr. Kene D Ewulu: Yes.

Ramzi Daklouche: It takes 17 weeks.

Dr. Kene D Ewulu: 17 weeks to get it done.

Ramzi Daklouche: And how many hours per day is that?

Dr. Kene D Ewulu: It’s just 1.5 hours per night.

Ramzi Daklouche: Oh my God, are you.

Dr. Kene D Ewulu: Serious? A week, once a week. And it’s virtual. It’s online. So anybody from any part of the world can get enrolled in this program. Jump on it. And by June the 25th, you’re ready to take your PMP exams. It’s called a fast track. It’s not a bootcamp. There’s a difference.

Ramzi Daklouche: So can we back up a little bit because it’s very important. Very interesting. So right now, people in companies, right. They work in big companies or medium sized, whatever it is, size companies, even small size companies, right, that are working on projects, whatever project that is. Right. Everything they work on is actually a project. Anything after strategy, even strategy becomes a project to execution. Correct? You know that from literally anything. It doesn’t matter architect or business, sales or whatever it is.

Dr. Kene D Ewulu: Construction people, health.

Ramzi Daklouche: Health.

Dr. Kene D Ewulu: Health people.

Ramzi Daklouche: And so many of them right now are really working with systems and maybe lacking. Right. And they don’t know what they don’t know. So if they go through 17 years and I know it sounds like an advertiser, it’s not an advertising, I’m shocked. You go from 17, you go from five years to get your PMP, which some of them do, I’m sure to 17 weeks. And you can actually even either the company that you have appreciates you or you get appreciated somewhere else.

Dr. Kene D Ewulu: That’s right.

Ramzi Daklouche: And you can actually say PMP certified, you can.

Dr. Kene D Ewulu: Once you know you have your you have the PMP appellation behind your name. Once you say like I’m Doctor Kene on the side PMP. Once you see that PMP, they know you are the apex of project management and you’re sought after and they better give you what you’re looking for. So when you talk about 17 weeks, it sounds as if it’s um, um, it’s it’s a fairy tale, but there’s certain things that cost you five years. One of those is you got to demonstrate 7500 hours of verifiable project management experience. That means you got to get people that you’ve done projects for in the past to sign off, that you’ve done those 7500 hours. Do you know how long? 75 hours, 7500 hours of project management will take you to, to to verify.

Ramzi Daklouche: A.

Dr. Kene D Ewulu: Whole lot? That’s between 3 to 5 years. That alone? Well, I’ve been pursuing the authorized training partner designation for my company, because once you get that and you run a course, anybody who successfully goes through that course automatically gets that 70 500 hours of project management experience.

Ramzi Daklouche: I don’t even want to ask how you got that, but I really have to ask because I’m curious. Because for me, anything that takes, you know, shortest distance to success is really very important as well sometimes. So how do you get that? Okay. I’m going to ask a question. You may not be able to answer it, but like, you know, how do you get from I have to have 7500 hours or whatever it is, hours to just 17 weeks and, you know, hour and a half a day and then guess what? You’re going to be PMP.

Dr. Kene D Ewulu: Well, we’re not allowed to say you’re going to be a PMP because I won’t take the exam for you. Okay. I will prepare you. I will get you ready. And my program insists that you register for your exam maximum two weeks after the program. So this program ends on June the 25th. By July the 4th or fifth, you should have taken your exams. We insist. So by the last fifth, by the 15th or 16th week. We’re working with you on documentation, ensuring that you’re approved by the PMI to take this exam. You’re going to show us evidence that you’ve registered for the exam and your place. You’re going to take the exam. All those things are going to happen before the 17th week, before we can give you a clean bill of health and sign off on your 7500 hours, because you need those 7500 hours to be able to take the exam.

Ramzi Daklouche: Wow. So you ran it before? Correct. You ran a couple of years ago. Oh, yes. So tell me some success stories from two years ago. I mean, how many students you had? How many students actually went through it? Because it seems intense.

Dr. Kene D Ewulu: The one I had I ran two years ago was the entry level, the Capm. And I had a young man. I want to I want to highlight him a little bit. I had a young man who had been in the financial services industry for five years. Young man, you know, late 20s. And he was trying to change industries. And he said, I want to be a project manager, but I don’t know anything about projects. He’s a newbie, completely a neophyte. Height. Okay. And he enrolled in my program and he said, how can you help me? That program was strictly for three months. And I said, just, just, just follow what we’re doing. And you see, he passed that exam. He not only finished the program, he passed the exam the next week in exactly three months. And he said to me, I don’t even have a job yet. I’m in between jobs. This is incredible. He’s been on one of my broadcasts before. He said, this is incredible. How do I let people know that you’re a germ? I said, don’t worry. They’ll find me out someday.

Ramzi Daklouche: That’s fantastic. I’ll tell you what. This is very impressive. And I know a lot of people right now are losing jobs, especially the beginning of the year with company strategies changing or restructuring, which is fine. You know, it’s a new, fresh start for everybody. But I think this is this becomes very important. I don’t care what level you are if you have PMP. I’ve worked with a lot of people. Um, and we always hope somebody is organized enough to become our project manager without really PMP, Um, designation, so that really helps a lot. So yeah, I appreciate it.

Dr. Kene D Ewulu: And the thing about the PMP thing is that most very experienced project managers don’t have the time to get away and study and pass an exam that has been the bane of most very experienced project managers.

Ramzi Daklouche: Nobody has five years.

Dr. Kene D Ewulu: Yes, nobody has five years. Nobody has the time. This gives them not just a forum. It’s once a week, every Wednesday night for 1.5 hours. We go through a knowledge area, one knowledge area at night on their ten knowledge areas, and then we begin to work on past exam questions. At week 15 and 16 are strictly past exam questions, which nobody else can have access to unless you’re an authorized training instructor with the PMI. They give us those because they know we’re training people, and we need those questions to be able to train people. So there’s a lot of everything. Is closeted okay. Everything is private is protected. The information is we are bound by law not to divulge or share any of those exam questions.

Ramzi Daklouche: You talked earlier about the event. I hope it’s not shot by now. I mean, I hope you didn’t book it all completely because it just sounds silly for people not to do this.

Dr. Kene D Ewulu: Well, because it’s online. Because it’s on zoom. Okay. Zoom. You can have a webinar. Sort of. You can have 5000 participants, so it’s not fully booked. I have until.

Ramzi Daklouche: So you’re going to try to do like Kamala Harris did with her uh, zoom broadcast.

Dr. Kene D Ewulu: Well the more the merrier.

Ramzi Daklouche: 100,000 people on it.

Dr. Kene D Ewulu: Well, not 100,000, but I’m really looking for maybe 500, 600 people.

Ramzi Daklouche: I think you could do it. I think I think it’s silly if it’s not done.

Dr. Kene D Ewulu: Because it’s it’s it’s online. It’s at the same time and it’s, it’s on zoom and people are very comfortable doing that. And I purposely put those classes on Wednesday nights at 730 in the evening so people can finish work wherever they are. If you’re on the East Coast, it’s 430. You’re finishing work in the West Coast, it’s 430, and if you’re in Hungary or in England, it’s midnight or 2 a.m. you know, it’s it’s that’s when people were, well, older people who wake up early, very early in the morning.

Ramzi Daklouche: So and I know we’re going to have your information so people can reach out to you if they want to sign up for this or sign up for other programs. I want to switch a little bit because you’re a lot more than just, you know, a PMP certified instructor. You had a lot of acronyms, so I’m not going to remember any of them except for PMP. But you’ve done a lot. I mean, your, uh, your, uh, the Leadership Institute that you have really does does a lot. Yeah. Give me the two other big ones that you work on. What are what are the programs that you work on that people can kind of tap into? Because, I mean, just your experience at all is, is.

Dr. Kene D Ewulu: There’s a lot we the first one we have is called the CTP. It’s called the corporate Turnarounds program. This is for the organizations who want to scale up. Either you’re doing badly and you want to turn your fortunes around. You want to revitalize, you want to grow or you want to enhance your fortunes. Whatever the case may be, it’s called the Corporate Turnaround program. There are four different periods. We’ve got a 12 month program 24 months, 36 months and 48 month program. All right. And we work with organizations. Sit down with them. Uh, one thing I’ve discovered in doing this is let me digress a little bit is that when you’re interviewing the top bosses in an organization, they’d give you a vision of what they want, but they don’t have specifics. When you call in their heads of departments, directors to come sit with them and you interview them jointly, you don’t get much information because the heads of departments are afraid of their bosses. They don’t want to talk. So you’ve got to separate them to have proper interviews where you can get to the nitty gritty of what’s really going wrong here. Mhm. All right. And nobody’s going to accept that things are going wrong in their department. That’s where the vulnerability comes in. That’s where the leadership comes in. Being able to say we’re trying to figure out what’s wrong here so we can fix it. We’re not trying to point fingers. Okay, whatever I get from you right now is going to be confidential. I need you to be vulnerable with me.

Ramzi Daklouche: Yeah, it’s interesting, you say about the vision of the, you know, the C-suite, right? And you kind of try to understand how it trickles down to that next level and the next level. And then it’s like talking about cheeseburger and then, you know, vegetarians. Right? Yeah. Conversation changes completely. There’s a different people.

Dr. Kene D Ewulu: On the front lines.

Ramzi Daklouche: I have no idea what.

Dr. Kene D Ewulu: They are different. They know how to get things done, but they don’t know what the vision is. They don’t know what the top guy up there can see from a higher level. It’s like being in an airplane way up there you can see the countryside, beautiful landscaping, the buildings just look pristine, everything is great. And then you start coming down, you see some brown patches. You see that the buildings, the roofing is a bit leaky brown.

Ramzi Daklouche: So do they bring you in when the, you know there’s a fire, or are they smart enough to bring you in when they really don’t have fire and things are going good? Because I think I think they need to bring you bring you in with things that are going good. Not when there’s a fire.

Dr. Kene D Ewulu: Exactly. We want to come in and enhance the growth. We don’t want to come in and revitalize. But that’s why the name is corporate turnarounds. Okay. You’re turning things around. It could be something is great and you want it to be better. Yeah, it could be that something is bad and you want to improve it get get it better as well. So but I would ideally prefer that people call me in or call my team in when things are going well and everybody is happy. Then when there’s fire on the mountain and there’s a problem and they need the problem solved yesterday.

Ramzi Daklouche: Do you have any. Okay, so let me back up a little bit. And I know you work with big corporations and you don’t need to name any. And I’m sure they they love your work. But do you have any, any programs that small businesses can benefit from without really breaking the bank? Because small business, the biggest thing with small business owners usually, and I’m talking small below $1 million, right? Actually small by the by by the government is completely different, uh, than small, actually on the ground. Right? Um, they really are working in the business all the time, and not a whole lot of work on the business. Right? They need that somebody to show them to kind of pull them out so they can see what’s going on in their business. Do you have programs for that?

Dr. Kene D Ewulu: Well, the one program we have that gives people a larger benefit or more comprehensive access to all our products is what we call the annual coaching subscription. This is like having the season’s ticket to your favorite ball club. Okay. You you take us on for a year and any emerging, evolving problems that happen within that year, you’re able to bring them. You own us for that year. And so some people have been smart enough to get 3 or 4 different problems, challenges solved in that one year period. So the most the most sought after product we have is the annual coaching subscription. Now this this can deal with leadership, management, conflict resolution, communications. Doing more with less. Project management software training. Just name it is their change management. A lot of the things that team dynamics. Yeah a lot of the things that we struggle with, big organizations struggle with. You know, the bigger you get, the more unwieldy it is to really manage everybody. But when you bring in a team dynamics expert and he just comes in to show you how a team can suddenly become like a family and want to work well together and be happy with each other. And really, people take correction without thinking you’re belittling them. There are rules and regulations on how to correct people. For instance, you don’t correct people in in public. You correct in private, tactfully, respectfully.

Ramzi Daklouche: I think you should scream that from top of the mountain, because that doesn’t really happen that often. A lot of people here just on the in the moment and and then they apologize. Oh, I didn’t mean to praise.

Dr. Kene D Ewulu: Praise must not be withheld.

Ramzi Daklouche: Telt. Yeah.

Dr. Kene D Ewulu: Praise is in public now.

Ramzi Daklouche: Yeah. Really? I tell you, I enjoy it when I see small business where they’re really investing in their people. I went to a business today, and I was meeting with the owner and in his in his office, it was all the strengthsfinder for all his team. Wow. This is very interesting. Yes, he knows that. And he was able to talk about how I really do respect how they do it. Because when they come to my office, I really look at their chart first and remind me of how to kind of engage them. So it’s all about them. I thought, and he has a very successful business.

Dr. Kene D Ewulu: And.

Ramzi Daklouche: No wonder.

Dr. Kene D Ewulu: You know a lot of business. And this takes us back to leadership. A lot of business people need to take a leaf from Ronald Reagan’s quote. It says that, um, if you hire people who are smarter than you are, give them the tools they need to get the job done and get the heck out of.

Ramzi Daklouche: Get the hell out of the way. That’s right.

Dr. Kene D Ewulu: You know, hire people who are smarter than you are. Yeah. Give them the tools they need and get the heck out of the way. You do that, the skies will not be your limit.

Ramzi Daklouche: All right, so, man, I tell you, we can talk all day, but I want to ask you a few things. So you wrote how many books?

Dr. Kene D Ewulu: I’ve written about nine books, but my most recent is called Big Dreams Making It Happen for Organizations and Teams. Because it’s obvious that a lot of entrepreneurs, a lot of business owners, a lot of CEOs just don’t have the tools, a little handbook they can open up in their private moments to get guidance. And that’s that’s what led me that that’s what motivated me to write that book, that there’s no limit to how far you can dream. Okay. There’s a song, a lyric that says, aim for the aim for the moon. You might hit the stars. And people just listen to that. And don’t you forget that the stars are so much farther away than the moon.

Ramzi Daklouche: Yeah.

Dr. Kene D Ewulu: So when you’re aiming for the moon, what he’s saying is you. You will surpass the moon. If you aim for the ceiling, you can get to the stars. That’s what he’s saying. And so that’s my favorite. I tell CEOs the sky is not your limit. There’s no limit to what you can achieve if you can harness the potential of your people, their cohesion, their teamwork, their job satisfaction, the equipment you give them, the lack of micromanagement because people don’t like you sitting on their shoulders. They want you to get out of the way and allow them to determine the ways and means of getting things done.

Ramzi Daklouche: Okay, I have to admit something, and I feel like I’m not the only one or listeners. So I all my life, until now, I thought, you know, you hit the moon, you know, whatever the correct. Yeah, it’s actually the moon is further out.

Dr. Kene D Ewulu: No. So stars are further out? Yeah.

Ramzi Daklouche: And I took a classes in college, but I didn’t. I probably missed that. I was sick sick that day. But it was very interesting. Yeah. Very interesting. I actually didn’t know it. Thank you for teaching me that. Listen, we have to bring you back here to talk about your book because very interesting. It’s really, really interesting to kind of understand that. So just to kind of, uh, finish this. Tell me a little bit about a little bit more about the Mars class, because very, very important to kind of spread the word and help you spread the word out, because it’s so important for people that are looking for jobs today or in jobs today that want to enhance it, that are, you know, that I just wrote an article about, you know, the 3% increase a year, right? It’s like, what are you waiting for? What do you mean, 3%? You’re waiting for your boss to tell you you’re good enough to get 3%. What are you doing to get more than 3%, right. So it’s very important to kind of break from that, right? That one, that one more thing you could do, one more thing you could do, just one more thing you could do to enhance your skills. Right. One more thing you can do is really 17 weeks training to enhance your skill. Because a project manager, I ran companies, I was part of big groups. And I tell you, I’ve always looked for the smartest person to become, I made them, hey, you’re the project manager, and if they’re organized enough, I gave them the title without really the proper skills they need behind it, and they learned on the fly. So tell me a little bit more about this. Tell me how people let’s plug you. Tell me how people can reach out to you and what do they need to do today?

Dr. Kene D Ewulu: Okay, I will I will ask people to go to a landing page that explains everything right up to how it’s going to be done, when it’s going to be done. It even has convenient payment plans. I know it’s only $2,500, but not everybody can pay that out of pocket. So they have convenient payment plans for for payments of 500 each. We made it simple. We dumbed it down so much. And so the the the the the URL to go to to get all the information you’re looking for is um https Fast-Track, PMP, cert. Let me say that again. Fast track PMP, cert CRT, short for certification, Fast-Track, PMP, CERT dot, KDE leadership, Dot net, Forward Slash enroll. Let me say that again. It’s Https and then you have fast track PMP, cert dot, KDE leadership dot net forward slash enroll. You go there you get all the everything is on that one page right up to the contents per week. Everything you’re going to be doing per week, what subjects, what outlines you’re going to be doing per week right up to the end of it. The payment plans are there. There are four payment plans, those that can afford to pay all at once $2,500 fine, those that can pay in two installments at 1250, 1250 first and third month. That’s fine. And then those that can pay in four, five installments of 500 each. So it makes it really very easy. The buttons are there, it there. It makes it very easy and it explains everything to the very bottom. Now, if you have any more questions, check me out on LinkedIn. Just type in Doctor Kennedy a k e n e d a r e w u l u and you’ll be able to find me on LinkedIn. You’re going to see a lot of.

Ramzi Daklouche: You’re very active on LinkedIn. I was going to say all this, you know, the fast track, just go to LinkedIn, find you and they get all the information you pay is well done so they can find you there. All right. So what’s coming up from Doctor Kene. What’s what’s your next project? I know you got something cooking because you never you never really rest. So what’s next?

Dr. Kene D Ewulu: Well, right now, um, apart from us being in BNI, um, I have I’m looking forward to going to Sydney in, in November, and that’s our global convention. I’m already registered for that. Just thinking about plane tickets and what have you, but it’s still a long ways off. But coming back to my company, I’m going to run this again. For those who cannot handle this in March, because March is three weeks away. I’m going to run this again in, um, in August because it takes 120 days. I don’t want to be running any training programs in November. I want to end by October and be able to plan and strategize for the new year. So we’ve got two streams of this running this year. This is the first stream, and we’re going to repeat that again, uh, in August. Uh, that’s the first thing I have to say. I’m dedicating this year to project management because I, a lot of project managers are suffering because they don’t have the certification. They’ve hit the ceiling and there’s nowhere else to go without that certification.

Ramzi Daklouche: Yeah, yeah. They’re stuck. I’ve got somebody I’ve put through it. Not in March because they’re out on maternity leave. After that, I probably put them through it because I think it’s very important to any size company to make sure somebody is there. And all these company owners or, you know, entrepreneurs that have people working for them, get somebody PMP certified to help you a lot. Perfect. Any new books coming up, any children books, any anything that you want to share with us?

Dr. Kene D Ewulu: No. Well, for the books, um, I am going to take on what is called. I did mention it earlier what is called resource reallocations. It’s a it’s a it’s a minuscule part of project management. But if you think that ten people can get a lot done, you’d be surprised that those same people, ten people can get things 20 times more done in half the time by resource reallocation. I’ve got it down to an art. I can’t teach that in classrooms because those are just MBA people trying to get a degree, you know? I need to teach that to captains of industry to understand that they can do a lot more with the people they have. They currently have on staff just by relocating. It doesn’t cost them.

Ramzi Daklouche: Anything for everybody. Anybody that has a team of something, they need to figure that out so they can work lean. Because, you know, if when you learn lean management, it’s just a completely different world, right? Yeah. Perfect perfect, perfect. Well, listen. Anything else? Thank you very much, Doctor Kene. It’s fantastic. I can’t wait to see the results out of your, uh, your, uh, you know, PMP certification program. And what is going to happen from that? And how many students are going to come to you and say thank you? You changed my life because I think it’s a life changer.

Dr. Kene D Ewulu: Thank you so much for for that. Again, the name of the book that I have written is called Big Dreams Making It Happen for Organizations and Teams. You can just go to Amazon, type in my name or type in the title. If I want to hit in Big Dreams making it, it’s going to pull it up as well. Yeah, and there’s a e-book version, and there’s a paperback version for those busy executives who, uh, unfortunately, I don’t have the audio version yet, but, uh, it’s, uh, it’s it’s in the works.

Ramzi Daklouche: Awesome. Well, listen, thank you very much again. Have a wonderful afternoon.

Dr. Kene D Ewulu: Thank you, Mr. Ramzi. Thank you for having me. And you too. Have a wonderful afternoon. Thanks.

 

About Your Host

Ramzi Daklouche is Principal at VR Business Sales. His mission is to facilitate seamless transitions for business owners looking to sell or scale. The organization’s four-decade legacy in managing transactions, from modest enterprises to extensive mergers, resonates with his expertise in mergers and acquisitions. Our collaborative approach consistently unlocks the true value of businesses, ensuring sellers’ peace of mind throughout the process.

His journey began when he left corporate world to venture into the challenging realm of entrepreneurship. After running their own business for several years and earning accolades for their dedication to service and quality, he decided to establish VR Business Sales Mergers and Acquisitions Atlanta. Their mission is to provide unmatched value through transparency, security, diversity, service, and experience.

At VR Business Sales Mergers and Acquisitions Atlanta, they empower business owners and buyers with clear, honest guidance and exceptional service throughout every step of the transaction process. While their office is based in Atlanta, they offer their services nationally and globally, embracing diversity and engaging with a broad spectrum of communities and businesses.

With decades of industry expertise, they aim to build lasting relationships based on trust and excellence, enabling their clients to achieve their business goals with confidence and peace of mind. Whether they are transitioning from owning their business or moving toward ownership, they’re here to support every step of the way, navigating the vibrant landscape of Atlanta’s business community and National & Global markets for remarkable success.

Connect with Ramzi on LinkedIn.

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