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BRX Pro Tip: Find Your People

December 16, 2024 by angishields

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BRX Pro Tips
BRX Pro Tip: Find Your People
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BRX Pro Tip: Find Your People

Stone Payton: Welcome back to Business RadioX Pro Tips. Lee Kantor, Stone Payton here with you. Lee, I had a business mentor early in my career and he would tell me, “Play your music for the folks who want to hear your brand.” But he was trying to say, you know, find your people. But I mean, how do you find them?

Lee Kantor: Yeah. I think it’s so important to adopt a philosophy that your mentor shared with you because it is so critical. You don’t have unlimited time and you can’t convince the world of what you’re doing. Find the folks who kind of believe what you believe, who are on the same mission that you’re on, who have the same values you have.

Lee Kantor: And I think that a lot of professional services people really don’t -they don’t really grasp that. And there’s a difference between going to a networking event in your industry and finding your tribe. Networking events typically are focused on professional connections, career opportunities. They’re more often than not transactional. And really, that’s not where you want to be. Typically, you want to be in a more relationship-driven kind of situation. And that’s really – that’s what happens when you find your tribe.

Lee Kantor: Finding your tribe is focused on creating meaningful relationships and a sense of belonging. It’s more intimate. It’s more community-oriented. It involves building relationships with a group of like-minded individuals. It also requires more active participation. It’s not something where you can just write a check and get some benefit. You have to contribute. You have to become, you know, an active member. It’s not something that you can just write a check and show up and, you know, sit on the corner and drink a beer with somebody. You have to do some work to show what you’re – that really allows you to demonstrate your values, not just talk about your values.

Lee Kantor: So finding your tribe, to me, is a more holistic approach to personal and professional growth, and it might require you to create this community. If there’s not a group of people that kind of match your values and your beliefs and your mission, you might have to create this community on your own. And that way you’ll be able to, you know, kind of be the change that you want in the world.

Lee Kantor: So I think it’s important to think about networking as finding your tribe, rather than it is about handing out a business card.

Breaking Generational Beliefs: Empowering Women to Own Their Financial Futures

December 13, 2024 by angishields

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Breaking Generational Beliefs: Empowering Women to Own Their Financial Futures
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In this episode of Sandy Springs Business Radio, Lee Kantor and Rachel Simon talk with financial advisor Amy Getz from IRC Wealth. The discussion delves into financial literacy, emphasizing the emotional and practical challenges individuals face, especially women. Key themes include the importance of understanding personal finances, automating savings, and the power of compounding interest. Amy highlights the significance of a supportive financial team and offers practical advice for managing credit card debt and joyful spending. The episode underscores the need for financial empowerment and proactive management, particularly during the holiday season.

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Amy-GetzAmy Getz believes wealth and financial freedom are for everyone. She is a financial advisor with IRC Wealth, a CPA, and a CDFA® (Certified Divorce Financial Analyst).

Amy is on a mission to educate women about their finances and empower them to set big goals for their financial future.

Letting go of limiting beliefs around money and facing the real numbers allows people to quiet the stress loop in their minds and elevate everyone around them. Wealthy women change the world.

When she’s not working, Amy loves to travel with her family, connect with friends, or read a good book.

Connect with Amy on LinkedIn.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Sandy Springs, Georgia. It’s time for Sandy Springs Business Radio. Now, here’s your host.

Lee Kantor: Lee Kantor here with Rachel Simon, another episode of Sandy Springs Business Radio, and this is going to be a good one. This episode of Sandy Springs Business Radio is brought to you by Connect the Dots Digital. When you’re ready to leverage LinkedIn to meet your business goals, go to Connect the Dots dot digital. Rachel. Great show today.

Rachel Simon: Hi Lee, can you believe it’s our last show of 2024? Flew by this year, flew by and we have got a great one to wrap up the year. I’m really happy to welcome our guest, Amy Getz, who is a financial advisor with IRC Wealth. And I love what we’re going to talk about today, because tis the season for gift giving and financial woes, right, Amy?

Amy Getz: Oh my gosh. And then everyone rolling into January saying, I’m going to do it differently this year. I’m going to be so organized and I’m going to have a budget. And, you know, it’s everyone’s ducking and weaving from their financial professional in December. But January is when everyone’s like, let’s discuss. But I say let’s get a jump start on it now and set yourself up for success in 25.

Rachel Simon: Absolutely. So why don’t you tell us a little bit about you, what you do? I know you’ve got, you know, lots of things that you’re passionate about. So tell us about you.

Amy Getz: Oh, yes. Well, thank you so much for having me. I’m delighted to be here. My belief is that wealthy women change the world. Wealthy people change the world. And I say that by way of rising tides raise all ships. And so when we are elevating our mindset around money, then we are able to be in a space of giving from an overflow. Right? We can’t give from an empty cup. And really, we shouldn’t give from a full cup. We should give from an overflow. So I love to talk about money mindset, elevating, elevating people’s ideas and beliefs and ability to earn and grow their money. And I am a financial advisor. I was a CPA by trade, so numbers are my jam and I just have found that in my learning about money and finances, that my passion is making sure that people feel educated because I want people to feel like a partner in their money story. It is a team sport in my opinion, right? Whether that’s with a business partner, a romantic partner in a relationship at your office. And I think it’s important to have the conversations.

Rachel Simon: Why do you think or what do you see as the some of the top challenges people have when it comes to their, you know, financial literacy?

Amy Getz: Well, I think first of all, people don’t look at their numbers. And I think that sounds like a kind of a low hanging fruit as it relates to the answer. But oftentimes people just don’t know the data. And it’s like the monster under the bed, right? You think there’s one under there. And then when you turn the lights on and look, it’s really not there. So my first line of defense is always and asking people to really just pause. And I don’t even say stop and go forward. I say go back a few months, take a look at your numbers, what’s coming in, what’s going out. And oftentimes people, you know, we’re living our life. It’s busy kids, families, jobs, all the things. And if we just pause long enough and it doesn’t need to be anything fancy, you don’t need QuickBooks. You don’t even need an Excel. You just need a notebook. And you just need to write down what’s coming in, what’s coming out, so that you can see when you get to the end of the month. Is there more, or am I in the hole and really starting to be able to reevaluate? What what should I do going forward?

Rachel Simon: But there’s a lot of emotion tied to that.

Amy Getz: So much emotion. But I think, too, we assign an emotional value to money and it’s really a neutral resource. So it’s the emotions that get in the way. And when I talk to clients, I think, you know, everyone thinks the numbers are the hard part. And I’m like, actually, the numbers are really the easy part. It’s the emotions associated with the numbers, the fear, the grief, the relationships, the money stories we grew up with. Oftentimes, those stories are ones that we’ve adopted from people important in our life, and we haven’t slowed down enough to challenge them to decide if they truly are our money stories, or ones that we’ve just sort of inherited by generation. So I think it is an emotional topic. I think it’s awesome to have a financial professional or a team of financial professionals who can kind of take the charge out of it. It’s just data. It doesn’t define who you are, what you have in your bank account or in your investment accounts. Today is not a definition of who you are, it’s just a state of reality. I always like to remind people the windshield is way bigger than the rear view mirror for a reason. We’re just looking forward, and wherever you are today doesn’t mean that you can’t change and elevate that mindset. I never, ever think it’s too late. So yes, there are a lot of money issues around emotional, but I think if we kind of just shine a light on them, then we can realize that it’s just data. It’s not who we are.

Rachel Simon: Yeah, kind of releasing the guilt and shame. That’s that a lot of people I think associate with.

Amy Getz: Or where they should be. There’s we’re always shitting on ourselves. Well, I should be here. I should be there. And if you think about it, there’s not much financial education that’s in the school systems, unless you’re in a career or in a degree program that highlights financial education. There’s so many people that are geniuses in what they do, but yet they don’t have sort of the basic scope of how to run a business, how to take care of their own personal finances. So everyone’s in good company when they feel like it is something that is outside of them and they don’t understand it.

Rachel Simon: So you’re saying when I learned how to write a check in the fourth grade, that wasn’t a sufficient financial.

Amy Getz: Literacy was a little more a little more to it. And I do wish that there was some required programing for either our high schoolers or even just when we’re doing the, you know, basic math, reading, writing history, like putting in a personal finance option in those basic programing because it is something that is feels elusive to people, feels elevated, like they don’t understand. And it’s I mean, really it is an important piece of your I always say your relationship with money outside of your family is the longest relationship of your life. Like as soon as you start to understand and you’re, you know, early elementary years, things cost, you can have things or you can’t like that’s when your money relationship starts. So if that’s one of our longest relationships, why aren’t we prioritizing it more in just the educational system and outside of it?

Rachel Simon: Good point.

Lee Kantor: Now, can you share a little bit about some of the fundamentals when it comes to building financial wealth? Um, I was blessed at a young age that I learned the importance of compounding. Like that was a game changer for me. And it kind of reset my mindset and then multiple revenue streams. Most wealthy people have multiple revenue streams. They don’t rely on just their job and their income from their job. But when you. When I learned those things that affected my behavior moving forward. So can you share maybe some of your core fundamentals that everybody should know?

Amy Getz: Oh my gosh, I love this question. And honestly, I say the key to becoming a millionaire is automating your savings. When I what I mean by that is if you actually pay yourself first and why, I want you to know your numbers. What’s coming in versus what’s going out is because I want you to know what’s going to be either left or where you need to find some space. And when you pay yourself first, like you’re paying another bill, you are automatically building your wealth. And that then brings up the point of compound interest. When I was younger, I started at $25 $50 a month, just starting to invest so it doesn’t have to be a large volume. I think people oftentimes think, well, if I don’t have 500, a thousand or, you know, exponentially larger, then it won’t matter. And I say start small, make it automatic so that when your paycheck comes in, you have certain amounts going out to, um, an emergency fund, to your retirement accounts, to brokerage accounts. And then understanding the power of compounding interest, to your point is such an amazing gift. It is time wants to give you money. And when we talk about the stock market, I always say it’s never about timing the market.

Amy Getz: It’s time in the market. And when you are able to buy and hold or have a professional that’s helping you make the decisions, you’re not meant to be in and out. What you’re doing is allowing your money to grow and the rates of interest compound, and then those grow. So it’s it’s like a we call it like a hockey stick. Right. Like it’s kind of small. And then all of a sudden it turns and your money is earning money on itself. I always heard growing up, money doesn’t grow on trees. And I have really shifted that belief to say, well, yes, it does, and my trees are my investment accounts. But to your point about passive income streams, right? Like, you need to be, you know, investing in your retirement accounts if they’re available to you at work. Outside of that, you can be investing in your accounts. Otherwise you can be looking at real estate, looking at other passive incomes. And I think you’re right, like having those other streams of income coming in is what’s going to elevate your your wealth and move it on a faster pace.

Rachel Simon: I have this memory from in my early 20s, my first job where I made nothing and had, you know, had to work multiple other jobs just to supplement my, um, my income. But my colleagues being like, what do you mean you’re not? You don’t you’re not using your retirement account. And I was like, but I need every penny. They’re like, you need to open it now, immediately. I was like, okay. Yeah, I had no idea.

Amy Getz: Just starting small. Like even, you know, for my people in the corporate world, even just I encourage all because I always talk to clients, children as well, their adult children. And my goal is always to say at least to the company match, like, put it in there. And I love 401 for that reason. Because you get an employee match, it never hits your checkbook. There’s the dollar cost averaging in over the time in the market. Um, and it is just a simple way to, again, automate your savings where you don’t have to think about it because there’s something about the magic of your checkbook where like, if you don’t pay yourself first, you get to the end of the month and, well, you know what? You’ve spent it on other fun things, right? And I think double down on things that bring you joy and that you find fun. But you can do that and prioritize savings. So it’s I’m never one that’s like, oh, save and, you know, don’t have fun. I think there’s a variety of ways to do both. And again, that’s coming with the mindset of it doesn’t have to be this huge sum of money to be an effective resource.

Lee Kantor: Yeah. Now any advice for the entrepreneur, the person that doesn’t have kind of a steady flow of income where they’re, you know, it ebbs and flows.

Amy Getz: Yeah. What I always say, because I work with a lot of entrepreneurs and what I always tell them, and I’m going to sound like a broken record. But when you come back to understanding what you need on a monthly basis and you really have a handle, you know, whether that’s I need 5000 a month to live, I need 10,000 a month to live on those months when you have a 12 or a $15,000 month, you’re still pulling, you know, whatever it is, your baseline is into your account and you have a little extra. So on the months when you pull an $8,000 a month and your expenses are ten, you have a little bit of overflow to account for that. Also, with my entrepreneurs, I always like to remind them everyone wants to grow a business and sell their business. The reality is that doesn’t always happen. You know, as linear as that sounds. So business owners love to reinvest back into their business. But I also like to remind them there’s plenty of programs as well where they could have a solo 401 K their, their employee and their employer. Like, again, we need to be prioritizing your financial future. Paying yourself now so that your future self is going to thank you. And entrepreneurs also have a variety of ways to do that, even if they don’t have a corporate 401 K available to them.

Rachel Simon: Yeah for sure. Well, that’s something I think Lee and I are both probably pretty familiar with as entrepreneurs, right? I’d love to circle back to something you said when you introduced yourself specifically about women. So what is what is it related to women and financial literacy that is unique?

Amy Getz: You know, I think often times women can abdicate that role to other people in their life. And it’s really important for me to empower women as it relates to their finances. Also, the study show this isn’t a anti men. It’s not pro, it’s just pro women, right? But studies show that women when they give don’t actually have to have a personal tie. So I think it’s important to when you think about wealthy women changing the world, they’re giving to causes that are near and dear to them, but they’re also giving to causes outside of them. And I think it’s important women, um, you know, there’s still a wage gap. And while we are making great strides, I want women to believe that, you know, they too can have the same mindset shifts, the same support, and recognize that they don’t have to take a back seat in any way to their finances. And also, when I say team sport, I mean that like if one person is paying the bills, that’s great, but there still needs to be a meeting of the minds in a relationship. In a business relationship, like making it a priority and not saying, oh, someone else handles that, but really kind of being in a personal, more active role in their finances. And oftentimes it goes back to education. So the more I can educate women about their money, about their mindset, it helps to bring it more to the forefront.

Rachel Simon: Yeah, it’s so interesting because again, it goes back to sort of the stories that we tell ourselves Selves. And, you know, if we think about, like, those generational stories, you know, grandparents who grew up in the depression, who kind of relay that mindset to my parents generation and move on down the line. Right. So, yeah, I mean, a lot to unpack there.

Amy Getz: I think our kids are living in a different world than even we grew up, and the opportunities are more available there. The conversations are more the Stem programs. Are there things where we’re we’re pushing women to greater heights, which I think is fantastic. Um, but yeah, I think it is a lot of the generational beliefs that we’re still working through. And you don’t talk about money. Oh, gosh. Of course. And, you know, when people say, oh, well, we didn’t talk about money in our home, you know, as it relates to that, I’m like, but did they talk about other people’s money? Because that’s telling too, right? Your belief systems around how they talked about other people’s money, even if they didn’t want to talk about their own. So I think it’s interesting that you say that, right? And the more we talk about it, the less of a charge it has. Right. Like, we don’t need to tell people what you earn, but you need to be talking by way of education and programs available. And what are you doing to save and what are you doing to create passive income streams and just having an advocate, you know, on your side, someone to bounce ideas off of. Even just women, you know, collectively in groups together, being open to talking about it. And that’s what I love to bring to the table. Like, let’s get a bunch of women in a room and let’s talk about their money mindset. Let’s talk about what they’re doing, what their questions are, what their limiting beliefs are, what they feel like they’ve heard, sort of that myth versus truth. I love to reframe all of those ideas.

Rachel Simon: I imagine those conversations start off with a lot of people feeling very uncomfortable.

Amy Getz: Absolutely. And, you know, and sometimes it’s very tender, too. Like, you can, you know, unexpectedly, people will talk to me and they start to cry and they’re like, I don’t know why I’m crying. I’m like, it’s just something releasing, right? It’s sort of a letting go of things that you’ve held held to be true. And now we’re kind of upending that and shifting that belief. And it’s okay. Right? It’s just that release. Yeah.

Rachel Simon: It’s so funny because I, my husband and I will kind of reflect back on like when our kids were both in daycare and we’re like, how the heck did we pay for that? And we like, we just figured you just figured it out. We figured it out at that phase in our lives, right? And I think it’s hard to remember what the day to day experience was at that point.

Amy Getz: Oh, I like to remind my kids, too. We even had this conversation over Thanksgiving, and it was like, you know, we kept the heat at 64 when you guys were born. I was zipping you into, you know, fleece, you know, things like it was just a whole different time frame. But, you know, it was important to me based on my own childhood and my own beliefs, like financial stability. So I prioritize saving. And, you know, I have a lot of fun now. Travel is my love language. That’s what I like to do. But for decades, what I was doing was building my wealth, building a base like using the power of compounding interest. Automating my savings because I wanted to get to a place where I felt like I could pour from my overflow. Right. It’s important for me to give back. It’s also important for me to live my own best life. That’s a vibration and energy that I’m putting out into the world, and I want people to be drawn to that and want to also do that for themselves. So yeah, things are a lot different than they were a few decades ago. And to your point, we did. We figured it out. And people are resilient. This young generation, they’re amazing. They’re clever. I had a call yesterday with a client’s son and he’s not going the traditional route. He’s working in a trade, but he and I worked on a budget together at his request. It made me so happy. Like, it brings me joy when I can talk to people in this sort of, I don’t know, a Gen Z, right? Because I’m like, if I can talk to you now, you don’t have money necessarily to invest, but you can start an emergency fund, you can start looking at your numbers. And I’m like, that is going to change their life. That is going to change the trajectory of their beliefs around money and their financial space. And so I love to have conversations with the younger generation and help them understand, like, okay, what are your next steps? What would be an order of operations to start to shift?

Rachel Simon: Yeah, absolutely.

Amy Getz: Yeah.

Lee Kantor: Now, you’ve mentioned a few times the importance of a team. Can you talk about who are the members of the team and what does that look like from your client’s perspective on a, on a monthly, quarterly, annually basis? Like when you get together like, what are those conversations look like and who quarterbacks that team?

Amy Getz: Yeah I love that question. So I want to say the quarterback is obviously always going to be the client. But who should be on their team is if they are in partnership, whether that’s business or personal with anyone. That’s like, obviously your team. I love it when people have a financial advisor or a CPA or someone doing their taxes depending on where they are. And I think it’s great when people I always say play well in the sandbox, like I want to be able to talk to your CPA or your bookkeeper and help keep the lines of communication open. Make sure that we’re doing maximizing the savings. A lot of times when people are preparing taxes, they’re in a space where it’s just crazy busy. And tax planning can’t happen in tax season. They’re there. They’re too occupied. So if we can have conversations outside of that time period, we can strategize about ways to save money. When it comes to entrepreneurs, it’s anyone on their business team. It’s obviously a bookkeeper. It’s a tax planning professional. Occasionally it’s an attorney. Um, definitely an insurance professional. You want to make sure that you have appropriate coverages and appropriate deductibles. You want to make sure you have an estate plan in place, succession planning in business. So I think it’s all of those those folks in kind of a team effort. And you don’t need to talk to them all. Every month we reach out to our clients every six months. So kind of we call it the winter and the summer. We actively invite every client of our firm to come in and have a conversation.

Amy Getz: And I’ve actually been tracking the data for several years now. And the folks that prioritize the financial planning meetings with us, it’s just 30 minutes of their time, actually have more success. And it’s because they’re coming in and they’re holding themselves accountable, if you will, to the steps that we’ve laid out and oftentimes say financial planning is pretty unsexy business, it’s actually very quiet, right? It’s paying down your mortgage, investing in your 401 K, putting a little bit away in savings, making sure you’re up to date on your taxes, those sorts of things. It’s a rather quiet life. And then at some point, you’re going to get to a place where you’re looking back and realize, whoa, right, I’ve actually paid my debt way down. I’ve accumulated some assets. So I think your bookkeeper, you know, that’s going to be on a monthly basis, your financial professional, at least every six months, your tax preparer, you want to have a tax planning meeting and make sure that you have your books ready to go when it comes to tax time, and attorney is as needed, but you definitely want to make sure you have an estate plan. And I suggest an insurance review every year. Um, because certain companies have better years and worse years. And, you know, it’s just one of those things where it can start to get very expensive and you need to shop that around. So does that help answer your question?

Rachel Simon: Yeah. Great. Love it. Um, I mean, I think we’ve covered so much here and it’s a great again, like I said at the intro, it’s such a good time of year to have this conversation because again, people are it’s the time to be generous and be buying gifts for loved ones this time of year. And, you know, a lot of people have holiday travels planned. So what is your as we’re kind of concluding some tips that you can share as far as this time of year ending the year strong and kind of getting prepared for 2025 so that we’re not just saying I’m going to be better this year.

Amy Getz: Oh, right. We’re all going to be better this year. Um, I would say really taking a look at what your last year kind of a year in review. And I would say that by way of calendar. Right. What kind of trips did you take? What were your holidays looking like? And when you can kind of have that bit of reflection, you can plan better for the future. So I don’t like to use the word budget. That makes people kind of squirmy. I like to use the idea of a cash spending plan. So when you can look at a bit of the historical data, that gives you a good measure for what you can expect going forward, and I think it’s always a great idea to plan for things ahead of time, right? And perhaps even be able to set aside, you know, an emergency fund is there. I love that I’d love for people to have a fully funded emergency fund, but I like for people to as well to have, you know, what’s that travel fund that you want. What’s that holiday fund? Some people in their financial planning. Gifting is their love language, right? And we want to make sure that that is available to them. Again, it’s what brings you joy is what you should be spending your money on.

Amy Getz: And when I have people do a review of their numbers, a lot of times they’re spending on things that are a matter of convenience but actually don’t bring joy. So I’m like, you know, take a look at that, prioritize what makes you happy, what you love, and maybe take, um, take some opportunity to cut back on the places, you know. And the number one thing people say is, oh, that eat out too much and then they feel guilty about it from a health perspective. Right. So prioritizing things like that, I also would say, um, enjoy the holidays. Don’t let it stress you out. Like, and you know, and enjoy it. It doesn’t mean spending. And I think oftentimes we equate, you know, fun with spending. But you know it’s a time to it’s the winter. It’s quiet. It’s cool. It’s a time to enjoy family. It’s a time to enjoy the holidays. It’s a time to, you know, share what you have with others. So I think I wouldn’t have it be on the forefront of your mind if possible. And I know that’s not possible for some people. And when I say to that, I honor and recognize that money conversations can be stressful.

Amy Getz: But when you put it out on paper, it takes a bit of the charge out of it. So enjoying the holidays? Looking back on your 24 Year in review to kind of get an idea for what you can expect for 25 and what you’d like to add more of, maybe what you’d like to take a little bit, you know, not take as much with you into it. And the number one thing I can say to you about that is if it’s all possible, pay your credit cards off. Um, people. And I even had a conversation yesterday with this young person. He had a couple of credit cards and I’m like, let’s log on together and figure out your interest rate. Well, it’s 30%. It takes a really long time to get ahead of a 30% interest rate loan if you’re not paying more. So if you can, you know, pay attention, you know, to what you’re spending, look at where you’re spending is and prioritize paying off those credit cards after the first of the year. And, you know, taking a taking a pause so you have that opportunity to accumulate a little more to pay it off. But yeah.

Rachel Simon: Yeah, those are a slippery slope. They are a.

Amy Getz: Slippery slope indeed. And he asked me about well, what do you think about a 0%? I’m like, that’s great. But when you don’t close the other one then you suddenly have two cards available to you. If you do it again, it’s three cards. So really kind of shutting down those old cards and not worrying that it’s going to be a point or two hit on your credit report. It’s more important not to have the access. Right. So yes. Yeah, we could go down a whole oh.

Rachel Simon: That’s a whole.

Amy Getz: Other nother.

Rachel Simon: Conversation that I have. Yeah, exactly. Well Amy, thank you so much. So such great. Uh, so much to think about. And again, it’s such a timely, uh, perfect time to have this conversation.

Lee Kantor: Now, Amy, can you share, like, who is your ideal client? Like, is it a celebrities and athletes? Is it women executives or entrepreneurs? Like, what’s your sweet spot in terms of ideal client?

Amy Getz: So from a business we work with entrepreneurs private wealth clients. My my heart and my passion tends to be for women in transition. And what I mean by that is women who are typically midlife most of the time in a professional space, sometimes pivoting to entrepreneurial. But they’ve had a transition, whether that’s a divorce, a bereavement, a job change, a sale of a home, an empty nest, sometime when they are in a space that maybe needs to be held a little tenderly. And I find that I really enjoy being their advocate and being on their team. So that’s how I would answer that question.

Lee Kantor: And if somebody wants to learn more, have a more substantive conversation with you or somebody on your team, what’s the website or best way to connect?

Amy Getz: I love that it’s IRC wealth.com I am available on there. Um, you know, I’m not a it’s Amy at IRC Wealth.com a very, you know, clever email, but we would delight in having conversations and I want to offer the clarity that we, you know, I’m happy to give someone an hour of my time for a financial plan. It’s important to me that people feel educated, and so I would delight in any person that would like a financial plan. There is no obligation, there is no pressure. It is of service to me to be able to do that. And I feel like I’m in a beautiful place in my life and in my career, where I get to say yes to anyone that would like to have a financial plan, because it’s important for me to, as I say, put my money where my mouth is and I want education out there. So if anyone would like to have a financial plan or understand their numbers a little better, conversations and even people are like, I’m not sure what my question is. I have a, um, an intuitive way of getting that out of them, right? Sometimes it’s just starting the conversation and I can sort of follow down a path. And so, yeah, a delight to talk to anyone.

Lee Kantor: Now, Rachel, before we wrap this the end of 2020, for any LinkedIn tip you want to share that somebody should be doing before the year ends, well.

Rachel Simon: There’s lots of stuff happening on the platform. Um, sadly, my beloved audio events is kind of going the way of the dinosaur at the end of the year, which makes me sad. I think it’s best just to keep an eye out for what is happening in 2025. I think there’s going to be a real focus on video. And so if you’re comfortable making, you know, creating little videos, you don’t have to be super, um, you know, you don’t have to be a professional. You can just film it on your phone, but they’re going to be pushing more and more video through the video feed. So that’s something to keep an eye out for the year to come.

Amy Getz: And would you agree? Short and sweet. It’s kind of. Oh yeah, the way to go there.

Rachel Simon: Don’t go more than 60s, right?

Amy Getz: Yes. Yeah.

Lee Kantor: Well, Amy, thank you so much for sharing your story today. You’re doing such important work and we appreciate you. Thank you.

Amy Getz: So much. I appreciate the both of you.

Lee Kantor: All right. This is Lee Kantor for Rachel Simon. We’ll see you all next time on Sandy Springs Business Radio.

 

About Your Host

Rachel-SimonRachel Simon is the CEO & Founder of Connect the Dots Digital. She helps B2B companies close more business by leveraging the power of LinkedIn.

Rachel works with professionals, both individuals and teams, to position their authentic brand on LinkedIn so they can connect organically with ideal clients, attract the best talent, and stand out as a leader in their industry.

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Connect with Rachel on LinkedIn.

Tagged With: IRC Wealth

Unbox the Secrets: Elevate Your Brand with Stunning Packaging Design

December 13, 2024 by angishields

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Women in Motion
Unbox the Secrets: Elevate Your Brand with Stunning Packaging Design
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In this episode of Women in Motion, Lee Kantor interviews Sharon Eucce, founder of Packaging Chic. Sharon shares her journey from the printing industry to packaging, highlighting the challenges she faced during industry disruptions. She discusses the critical role of quality packaging in differentiating products, particularly in beauty and specialty food sectors. Sharon discusses the emotional and functional aspects of packaging, stressing its importance in building consumer trust and brand loyalty. The episode underscores the value of community and networking for women entrepreneurs and offers practical advice for creating impactful packaging that resonates with target audiences.

Sharon-EucceSharon Eucce, Founder and CEO of Packaging Chic, LLC, is a Packaging Production Advisor and Consultant who works with product-based brands to create custom packaging that not only elevates their products but also helps them sell more effectively. Packaging-Chic-logo

Sharon knows that great packaging is an extension of a brand, enhancing its appeal and creating a lasting impression on customers. She has supported well-known brands across cosmetics, specialty food, wine & spirits, pet, and fashion industries, bringing over 40 years of expertise to each project.

Sharon is an inducted member of the Ben Franklin Honor Society, a prestigious recognition in the print industry. She holds a Bachelor’s degree in Graphic Communication from Cal Poly, San Luis Obispo, and has published the Amazon Best Seller “Your Amazing Itty Bitty Guide to Packaging Made Simple.”

When not advising brands, Sharon enjoys capturing the world’s beauty through watercolor, photography, and the occasional bike ride along the San Diego coast.

Connect with Sharon on LinkedIn.

Music Provided by M PATH MUSIC

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios, it’s time for Women In Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host.

Lee Kantor: Lee Kantor here, another episode of Women In Motion and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we couldn’t be sharing these important stories. Today on Women In Motion, we have Sharon Eucce with Packaging Chic. Welcome.

Sharon Eucce: Thank you so much. Excited to be here.

Lee Kantor: Well, I’m excited to learn what you’re up to. Tell us about Packaging Chic. How are you serving folks?

Sharon Eucce: Well, a lot of what I do is helping brands, so product-based companies, those brands, getting their products onto the shelf and into the hands of the consumer. It sounds super broad, right? But the packaging is part of the marketing, and that’s how these brands get their products to their customers.

Sharon Eucce: So, I’m in the background a lot of times. People may not really think that there’s an entire industry behind when they go to that store and they see the boxes on the shelf at Sephora or the cereal boxes at the grocery. It’s a pretty neat business because I get to be inside other people’s business.

Lee Kantor: Now, can you talk a little bit about your backstory? How did you get involved in this line of work?

Sharon Eucce: Well, actually, I have a degree in printing. I have a degree in graphic communication from Cal Poly here in San Luis Obispo, California. And this became just sort of this natural evolution. I had a 20-year career in paper serving designers and brands, helping them choose paper for their products. And then, I ended up in packaging in 2007 when the paper business condensed. That’s the rise of email and other marketing communications became digital instead of printed.

Sharon Eucce: And I kind of stumbled into it. I was going to be laid off. But one of the clients I had been calling on said, “Hey, we like you.” This was a box maker, and they said, “Hey, why don’t you come work for us and sell packaging?” And so, I totally fell into it. I mean, you say you fall into something, but everything that you’ve done leading up to that point has got you there.

Sharon Eucce: And I really didn’t know that much. I’d always worked in maybe two dimensions, sheet sizes of paper. And now, I’m going to go into boxes, which is three dimensional, and I had a moment of panic where I was like, “Oh, my gosh. I’m just going to be another box schlepper where I’m trying to compete with people for a penny difference.” And a friend of mine said, “Oh, stop it, Sharon. You’ll always be my packaging chick.” And I said, “What did you just say? That’s it. That’s it. That’s the name of my new company.” It was really more of a personal identity crisis that I was having. And I grew my personal brand based on this packaging chick.

Sharon Eucce: Now, I told my parents, I was so excited, I said, “Oh. I got a name for my company.” And they said, “What company?” And I said, “Never mind. Never mind. It’s Packaging Chick.” And there was silence on the other end of the line. My mom said, “Gosh, that’s kind of biker-ish.” And I said, “Okay. Just take off the K, it’ll be Packaging Chic to you and it will always be Packaging Chick to me.”

Sharon Eucce: So, long story, but people started asking me – I was making boxes, just the type that you see on the shelf, the pretty stuff – and they said, “Oh, by the way, can you do tissue? Can you do mailers? Can you do labels?” And I just kept saying, yes, of course I can. And when people say can you do, that means can I help them manufacturer. Because there’s one thing where someone’s designing something, it’s very pretty, it looks great on Instagram. But just having a photo of something, that’s not the same thing as actually producing it in real life. And that is where my strength lies, I understand the technical, but I have an eye for the beauty and the artistic side.

Lee Kantor: Now, can you talk a little bit about during that time, because I think the listeners may not understand what it feels like to have that kind of existential threat to an industry that you went through. Like printing was your life, everything dealt with printing, and then all of a sudden email and stuff comes along and digital comes along, and then the spigot shuts off and it’s scary, and you have to adjust or quit. I mean, the choices are kind of limited in that regard with your career at stake there. Can you talk about maybe some of the emotion as you were going through that big disruption in your industry?

Sharon Eucce: Oh, jeepers. I could talk a long time about that, but I won’t. It became really difficult during that time because it didn’t just, like, happen in 2007, boom, there’s no pretty annual reports anymore or any pretty marketing newsletters or stuff like that. This had been coming along for a while, and luckily the paper company I worked for – actually, for a paper mill – we made beautiful textured colored papers for printing.

Sharon Eucce: And I’m still so very grateful to the team there. One guy, he had – I don’t know – the foresight to say, hey, we need to sell our beautiful papers into the packaging industry, into box making. And like I said, so grateful because I was tapped as the western regional person to go into this luxury packaging division, there were three of us. And that was a year before the buyout, and so I was so excited because I felt like I didn’t have to hear anymore, every time we’d go to events with other paper companies, everyone would be talking about who’s getting laid off, who’s going to buy who, where’s the blah blah blah. And I just felt that was so – what would be the word – really, waste of time. It’s inefficient to talk about what’s going to happen because we don’t know.

Sharon Eucce: And so, really, I didn’t know if I was going to keep my job or not after one year being in the luxury packaging division. We were being bought by another paper company, and I had competed against them for 20 years, so I was thinking, “Oh, my gosh. I could never go work for them.” And then I said, “Oh, Sharon, they probably think you can’t work for them either, so get ready.”

Sharon Eucce: And I thought I was going to be laid off. And at 2007, if you think back to that time, there just was quite a bit of turmoil in general as far as financial markets and that sort of thing. And I said, “Well, hey, I’ll just ride this thing out.” And when the company, Utah PaperBox, said we like you come work for us, I said okay, sure. But I’m the kind of person who doesn’t want to sit still either, so I jumped in right away, and luckily, again, I am so grateful for all the training I got there, and I work with them today still.

Lee Kantor: Now, can we talk a little bit about packaging, the actual business of packaging? Because it’s one of those things that everybody sees every day, but they really maybe don’t understand its impact it can have if done right. Because I think quality packaging and design really can make a difference, and it can separate and differentiate one product from another if it’s done elegantly and it’s done mindfully. Can you talk a little bit about how good packaging can kind of change the game for a business and be a point of differentiation if they invest in it?

Sharon Eucce: I mean, you totally hit the nail on the head. Think of like a wine label, right? A lot of people might just buy a bottle of wine based on the label, that is packaging, maybe the shape of the bottle. And also in cosmetics, when you go into Sephora or Ulta and you see all those products lined up and the color is all exactly right on, they’re all the same color, there’s no color shift or it’s all consistent, that is like working in your brain as a consumer, “Oh, I’m going to have to grab that.” It’s not a trick, but the packaging is the billboard. And, you know, if you’ve got high quality packaging, this is sending the message this brand cares about quality. It’s almost like a handshake. If the packaging feels premium, customers will trust that the product inside will be too.

Sharon Eucce: Now caveat to that is, I’ll buy it once, but if the product isn’t great, then I’m not buying it again. And so, we might get them the one time to pull it off the shelf and buy it. But if the product doesn’t perform, then see ya, we’re not buying that again.

Sharon Eucce: I mean, I have a product where the box looks nice. It’s great, I tried the product. But the inside packaging, so the primary packaging, which is a bottle, the product just dribbles out of it. Even when it’s closed and then I open it, there’s still product all over the place. That’s a packaging problem. My expertise is really in the secondary, which is all the cartons, the folding cartons, the paperboard type boxes. But, you know, there are all these levels of packaging, so the good packaging isn’t just functional, it’s almost emotional.

Lee Kantor: Right. And it has to be congruent, right? Because if the brand is sending one message in the packaging and sending a different message, it’s creating incongruity or friction, and it’s making me not trust the brand.

Sharon Eucce: Absolutely. Oh, my gosh. You’re exactly right. Yes. And sometimes some of these solutions to this are really the simplest. Going back to this one product that drips, maybe you need to go ahead and invest in that better primary packaging bottle because you’re not going to get the second sale or the constant sale.

Lee Kantor: So, what type of clients approach you? You mentioned kind of perfumes and things like that, or cosmetics I would imagine is another one. Do you have kind of a sweet spot in terms of expertise?

Sharon Eucce: Well, it turns out when I first started, I got my first big break in what we call the beauty industry. And I dove deep in there where I was a primary supplier for one large beauty brand, and that was just awesome. It was one of those things where the people that worked there, we connected. They wanted the type of expertise that I personally had, which is this cross between artistic vision and technical.

Lee Kantor: And can get it out the door and be functional. It has to be beautiful but functional.

Sharon Eucce: Yeah, yeah. So, beauty had always been my centerpiece. But I always felt like what the beauty industry does also translates to fine chocolate, wine and spirits, specialty foods. So, you see where I’m going? It’s all the pretty stuff. That’s what I like to do.

Lee Kantor: So, are you at the point where they’re finding you now and they’re seeking you out? Or do you have to kind of look for work in those spaces and let them know what you’ve done and what you can do for them?

Sharon Eucce: All these years it has been referral only. And if I subscribe to any hot tips on how to get more clients, you can’t survive on referrals all the time, I suppose. So, I’ve joined a variety of groups, of industry specific groups so that I’m just there as an expert. And from there people say, “I like you. Let’s work together. Here’s our project.”

Sharon Eucce: And that’s been really effective, too, because then when I go to some of these events, like the fancy food show for specialty foods or Cosmoprof for the beauty industry, I get to see and understand what my client’s troubles are, or what they’re looking for, and how they speak. You know, everyone has their own language in each of these industries. And I found that that’s been super helpful because I really want to be seen as part of their team, not just another – you know what I said – box schlepper.

Lee Kantor: Now, is it something that because you work with kind of diverse industries and niches that you can take a best practice of this worked great in beauty, maybe it’ll translate into chocolate if we do a little tweak here and there.

Sharon Eucce: Absolutely. Because most people will come to me, and maybe they’re in the beauty space, and then they’ll give me a list of brands that are also in their same space that they like or want to – I’m going to say – “copy.” You don’t have to do that. I do get inspired and pass that inspiration on between those industries, depending on what the client is looking for. I have a high-end candle company, and in my mind I’m remembering other jobs that I’ve done for people in other industries to see maybe that structure would be pretty cool right now for the candle company, even though it came from chocolate.

Lee Kantor: Right, because you can connect the dots. They don’t know. You have so much experience in each of these niches that you can borrow from, and maybe kind of borrow a couple different elements from different ones, and put them together in a new way for them.

Sharon Eucce: Yeah, totally. And, also, they may be so inwardly focused, I guess, or in their own industry focused that they don’t know.

Lee Kantor: Now, you mentioned the importance of joining different communities and being seen in different communities, why was it important for you to become part of the WBEC-West community?

Sharon Eucce: Well, I’ve always been a woman-owned business. It’s just me. And it’s funny because at one point I thought, “Come on, Sharon, step it up. Here’s who you are and you need to own this. And oh, by the way, maybe you can meet some other people that you can really help, and they’ll be women business owners, we’ll have this common denominator, the passionate common denominator.” And that’s why I started and decided to get certified. And I’ve been to a couple of the national conferences and some local regional events, and it is just this comfort thing of like, oh, you’re running a business too. And so, I’m helping them, but they’re also helping me because you got to have community.

Lee Kantor: Now, can you share a story maybe of one of the clients you work with? You don’t have to name who they were, but maybe share how they came to you with a challenge and how you were able to help them get to a new level because of your expertise.

Sharon Eucce: Let’s see. I think I’ll go back to the candle company I was just mentioning. And honestly, gosh, they’ve been my client for maybe five years. And that’s the funny part, is, I do have a lot of very long term clients and that relationship building is important to me. But this client said, “You know what? We’re just sick of it. We have this designer and they keep nickel and diming us for everything. And we want someone who can actually do the design work and get the boxes produced.”

Sharon Eucce: So, that is perfect for me. So, this particular client, she’s very creative. She doesn’t have time to physically do the production artwork. She just says, “Here’s the new color. I want you to do this box like this. I’ll design it, put it into production art, and then I’ll also take it all the way through to production.” That’s one of my favorite clients, because I do get to use so much more creativity and they love doing crazy things, foil stamping and embossing, and challenging things.

Lee Kantor: So, before we wrap, is there any advice for brands that are trying to stand out on the shelf? Because that’s the last mile, right? This is the time they’re making a buying decision, obviously, and they’re going to grab something, one thing or another, and it’s kind of a zero sum game. They’re either picking your brand or they’re not. So, any advice for those brands who want to stand out on a shelf?

Sharon Eucce: It often depends on your industry and what shelves you’re on, because it’s so crowded, really. Packaging typically has to pop, as they say, to get noticed. So, that might mean bold colors or I mentioned foil stamping before, but how about a unique shape that’s different from the competition? I think of all those perfume bottles that have different shapes. And, you know, it comes back to knowing your audience, because some people might love minimalism while others are drawn to natural earthy looks, or others they want the disco version.

Sharon Eucce: So, I think that knowing the customer is really all part of the path. And when the packaging aligns with what that brand stands for, the customers pick up on it and it builds trust over time, like we said.

Lee Kantor: Now, if somebody wants to learn more about Packaging Chic, is there a website? Is there a best way to connect?

Sharon Eucce: Yes. Actually, the website is just packagingchic.com, and that’s packaging-C-H-I-C-.com. And I’m also on LinkedIn. Those are probably the best way. I’m on Instagram too. That’s pretty fun, that’s more of my visual playground over there on Instagram.

Lee Kantor: Well, Sharon, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Sharon Eucce: Lee, thank you. Thank you so very much.

Lee Kantor: All right. This is Lee Kantor, we’ll see you all next time on Women In Motion.

 

Tagged With: Packaging Chic

BRX Pro Tip: Map Your Buyers Journey

December 13, 2024 by angishields

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BRX Pro Tips
BRX Pro Tip: Map Your Buyers Journey
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BRX Pro Tip: Map Your Buyers Journey

Stone Payton : Welcome back to Business RadioX Pro Tips. Stone Payton, Lee Kantor here with you. Lee, let’s chat a little bit about this thing I read a lot about it or I read some about it, the buyer’s journey.

Lee Kantor: Yeah. Every one of your clients came to you in some manner. And I think it’s important to kind of understand what that path looks like so you can optimize each step along the way. One way to do this is to analyze kind of the typical steps a customer takes from the initial awareness of who you are, what you do, what you sell to the ultimate, you know, of the writing of the check and buying what it is you’re selling.

Lee Kantor: So you got to understand all the different stages. Some of the stages people talk about are discovery, research, comparison, decision, and then after they’ve decided the post-purchase, have they made the right decision. So understanding the key touchpoints along this journey can help you optimize your marketing and your sales, effort along the way. If you got a hole in your swing, you can kind of fix it. If you’re noticing that people are dropping off at certain points in the journey, you can fix it.

Lee Kantor: A great way to do this is to interview some of your existing clients to understand how they got to you. What was their process in getting to you? How did they become aware of you? You know, who were they talking to when they were deciding whether it’s your service or someone else’s? What was the thing that put them over the hump to purchase from you? And then once they purchase from you, how happy were they with the service you were delivering?

Lee Kantor: So the more you understand all these touchpoints along the buyer’s journey, the better you can serve your existing clients and get new ones.

From Stage to Psychology: How Creativity Can Transform Parenting Practices

December 12, 2024 by angishields

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Women in Motion
From Stage to Psychology: How Creativity Can Transform Parenting Practices
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On today’s Women in Motion, Lee Kantor interviews Dr. Julie Robinson, founder of Undercover Productions. Dr. Robinson shares her journey from performing arts to psychology, emphasizing the importance of mental health. She discusses her book on the negative impacts of physical discipline on children and offers practical advice for managing stress and anxiety through techniques like reframing thoughts and deep breathing. The episode highlights the intersection of creativity, mental health, and personal development, encouraging listeners to adopt positive, non-physical methods of discipline and stress management.

Julie-RobinsonDr. Julie Robinson, President and Founder of Undercover Productions, is celebrating the 26th year of the business and the exciting growth the company is experiencing in it’s offerings in the Wellness space.

Julie completed her doctorate in Psychology in 2024 and is also a licensed marriage and family therapist, and with her master of Education degree focused on Positive Psychology, she has created Wellness options that go beyond what anyone is offering now which can genuinely and positively affect the attendees.

Not just at the event, but in substantial ways that will positively affect how they think about something that could have been holding them back, in a new way. Undercover-Productions-logo

Dr. Robinson has authored her first book titled, Parent’s Please! Stop Spanking Your Children, Physical Discipline Isn’t the Best Way which is scheduled for release before Thanksgiving.

Connect with Julie on LinkedIn.

Music Provided by M PATH MUSIC

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios, it’s time for Women In Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host.

Lee Kantor: Lee Kantor here. Another episode of Women In Motion. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we couldn’t be sharing these important stories.

Lee Kantor: Today on Women In Motion, we have Dr. Julie Robinson with Undercover Productions. Welcome.

Dr. Julie Robinson: Hey. Good morning. Thank you so much for having me. I’m happy to be here.

Lee Kantor: I am excited to learn what you’re up to. You have your fingers in a lot of pots, and I’m excited to get an understanding of all of them. But let’s start with Undercover Productions. How are you serving folks over there?

Dr. Julie Robinson: Undercover Productions is my baby. This is my 26th year in business with this company, and I started it because I was a performer in shows. I was a Marilyn Monroe performer in a show, and the event producer was a woman, and she was in the corner crying. Things were not working out, and I noticed a gap that there was a need for someone who understands the performing side as well as the production side. So, Undercover Productions was born out of that.

Lee Kantor: So, what’s the backstory to getting even involved in that level of performing? I mean, that’s not just somebody who’s dabbling. You have to be pretty good to be doing what you were doing.

Dr. Julie Robinson: Oh, thank you. Yes. Before that – actually, I’ll start. When I was 18, I got my first job performing in Las Vegas, and I was dancing and singing at the Union Plaza Hotel downtown when it was called the Union Plaza with Lou Merrick’s Rainbow Express. So, I was singing and dancing at 18, and then I went to my next show with Sammy Davis Junior and Jerry Lewis at Bally’s, and I was a tap dancer in that show. And that show led to other connections that led me to Legends in Concert, where I was a singer and dancer, and also began the Marilyn Monroe impersonation work.

Dr. Julie Robinson: And after that, I danced in the show for years. I danced in Splash at the Riviera Hotel that is no longer there, and I danced in many shows around town, and that is when I made my transition to starting Undercover Productions, when I got pregnant with my first child and was no longer performing, and then started performing as Marilyn. And that’s when I discovered this need for an event producer who’s actually walked the walk, knows what mic you need, knows when you need to show up in your costume and when you don’t so that you don’t waste the professional’s time. I try to treat the professionals as I would want to be treated and it’s worked out very well.

Lee Kantor: Now, do you find that that’s kind of an unusual path that most performers kind of wear that performer hat and they don’t really get into the side of the production side, and that’s almost like a different brain, your portion of your brain you’re using to do that side of things?

Dr. Julie Robinson: Yes, I agree. And it’s interesting because I have a creative brain in that I feel like I have a choreographer’s brain. I love choreography, that’s one aspect of what I do that I love, and it’s kind of the way I feel like I look at the world, is I’ll look at a situation, I’ll look at a business now or a, you know, a client and see what needs to be accomplished and the best way to orchestrate that, to choreograph the event, to choreograph the pieces of it and then pulling all those pieces together is what I really love. So that’s kind of how the performing side turned into the creative business side.

Dr. Julie Robinson: And again, like you say, these are all kinds of different channels in thinking and skill sets because then on top of it, you need to know how to do business. And that’s something I did not know how to do at all. I was creative and was doing my thing and learned the hard way in some instances. And that is truly where WBEC-West stepped in in my professional life because one of my clients suggested I find out about them, and that provided the component that I was missing. It was how to do business with these corporations. How should I communicate? How often should I communicate? What should that communication look like? You know, what’s the process of building these relationships? It was a whole nother area that helped me in my own business, you know, in addition to helping me meet other corporations I could work with.

Lee Kantor: Now, what lights you up the most? Is it kind of on the stage with the adulation of the audience and the energy of fans cheering? Or is it the hey, we just did that killer production and high fives all around, we really made a lot of people happy?

Dr. Julie Robinson: Yes. The second. I mean, who doesn’t love a little adulation here and there, but definitely the second when a team comes together and we’re all standing there, which happened recently because I produced the entertainment for the WBEC-West Convention this past September in Las Vegas, at Lake Las Vegas.

Dr. Julie Robinson: And when you see the audience standing up and clapping and thrilled with what’s going on and feeling it, that is truly the moment that our group effort, the vision that we had, the steps that we took, the months of preparation and then on-site when anything can happen, I love actually, that’s the part that I guess lights me up too, is that I like being able to solve problems in the moment.

Dr. Julie Robinson: So, the last-minute nature of it and needing to fix this and make this work and then seeing it all come together and everyone love it, that truly is the best part.

Lee Kantor: And if it wasn’t enough that you were building a successful performing and production business in your free time, you decided to get a doctorate in psychology. Like, what was the kind of thinking there?

Dr. Julie Robinson: Yeah, it doesn’t hurt anybody to do that. But, well, the path to that was, as my company was doing well in the middle of that process and thriving, I did have more time to focus on other things, and I decided to focus on continuing my education. I had not finished my bachelor’s degree at that point, in 2012 when I started.

Dr. Julie Robinson: So, due to online learning, which I’m so grateful for, I was able to finish my bachelor’s degree. And then once I finished that, I realized I love online learning. I’m kind of geeky in that way that I like posting and then seeing people’s responses and engaging and learning information. So, I went on and got my first master’s degree in counseling psychology from the University of Missouri.

Dr. Julie Robinson: I love that program. It was a focus on positive psychology, and that really lit me up that, hey, I could actually work in this field and focus in a positive way and not just on the disease model of psychology but on the positive side, the other spectrum. How can we thrive? How can we individually and help others thrive? So that was very exciting.

Dr. Julie Robinson: So, once I finished that program and realized I couldn’t really do anything with it as far as working, I went and I got my master’s in marriage and family therapy from Touro University Worldwide online, and loved that program. Actually, for a year while I was running undercover, I was doing an in-person practicum, which is seeing clients unpaid, learning the ropes before you can actually get licensed.

Dr. Julie Robinson: So, I do like the variety in life, so it didn’t seem like too much. I kind of enjoy it, that part of my brain when I’m over undercover and planning events and I’m coordinating and solving last-minute problems, and then I’m at school, and then I’m actually seeing people in therapy, which was very exciting to be such a personal part of someone’s journey.

Dr. Julie Robinson: And then after I finished and got licensed, I went right on and went into my doctorate in human and organizational psychology. And I just finished my dissertation this May with a focus on explanatory style, which very briefly is just the power that we have as human beings is how we’re explaining what’s happening at any moment. And so when you seize upon that moment and become fully conscious of that moment, you have extraordinary power to create what you want in your life.

Dr. Julie Robinson: So with that program, I’ve actually continued my learning. I’m in another master’s program now in forensic psychology, which I’m really enjoying. It’s fascinating. It’s bringing to life another aspect of psychology that I hadn’t focused on before. So I’m loving that.

Lee Kantor: Now, can you share with the listener, maybe some of your, maybe some advice or some key learnings or low-hanging fruit for an individual who maybe hasn’t gone through therapy, but some nuggets that you’ve learned from going through so much education in psychology and especially positive psychology, which I think is so important? Some advice or some nuggets that can help somebody who maybe is stressed out or is dealing with something that they don’t even know how to process themselves, but maybe something that you can share that can help them get through a tough time.

Dr. Julie Robinson: For sure, and I appreciate that because everybody’s going through a tough time one day or another. So we all are going through our struggles. And what I just spoke about, the explanatory style, that is an easy way to change how you’re feeling at any moment because it’s the explanation you provide of what’s happening that then provides how you feel about it.

Dr. Julie Robinson: So if you’re explaining, let’s say, from a business owner’s perspective, I haven’t received that payment, I have people to pay. What am I going to do? Right? That’s a real-life situation. And you can’t just produce money if you don’t have it. So how can you ease the stress on your body in that moment? And that is to use reframing, which is a cognitive behavioral therapy strategy and ties into the explanatory style. You’re going to reframe how you’re explaining what’s happening.

Dr. Julie Robinson: So, for example, you could say, “This always happens to me. Checks are always late. I’m always in this situation.” That’s very pessimistic. And that is not going to help you feel better. That’s going to lead to anxiety and depression symptoms. Instead, if you reframe it, “I know I’m waiting a long time, but it is on the way. I have taken all the steps that I can to check and make sure it’s on its way.”

Dr. Julie Robinson: So any further focus or worry on this is not going to be helpful. So reframing that that you’ve done everything you can is then going to leave you in a more positive emotional state. You’re not going to be as stressed because you reminded your brain that you’ve taken action, and you’ve done everything you can in the moment, which will then help you to have more space and energy for conscious thought about other things.

Dr. Julie Robinson: And one other tool for decreasing anxiety, it sounds so simplistic, but deep breathing. There are all kinds of breathing strategies. Infinity breathing, where you visualize the infinity symbol to stretch out and elongate your breaths. But we as a culture breathe very shallowly. When you see your chest rising up and down, you’re breathing too shallowly. We should be breathing from our diaphragm, which, if you lay on the ground and breathe, you can see rising up.

Dr. Julie Robinson: So consciously breathing in and out through your diaphragm, in your nose, and out through your mouth multiple times per, you know, throughout the day will genuinely reduce the level of anxiety and stress you are feeling. Biologically, it changes you chemically, breathing in and out. The oxygen circulates and you genuinely do feel more relaxed. So it’s such a simple thing that you can do easily at any time.

Lee Kantor: Well, thank you for sharing that. And that breathing is so obvious in that you’re doing it without thinking every day. And I think you bring up a great point just by thinking about it a little bit and breathing deeper, you could make a big change in your physiology like it’s science. It’s not – this isn’t some woo woo thing. This is just a fact.

Dr. Julie Robinson: Exactly. No. Exactly.

Lee Kantor: It’s involuntary. But it’s very – I mean, you’re doing it whether you’re mindful or not. So you might as well be mindful.

Dr. Julie Robinson: Exactly. No. Exactly. Because when you’re not mindful, that’s when your emotions can take over and then you can become completely dysregulated, say something you don’t want to say, do something you don’t want to do. And the way I’ve weaved all of this together with Undercover, I’m excited about is because, you know, in addition, we offer special event planning. We can create the event of your dreams. Anything you can imagine. We have all types of talent. Of course, Elvis singers, dancers, and again, I’m a choreographer. So any kind of custom show, Cirque performers, any type of talent you can imagine, and the production to go along with it, we do all of that.

Dr. Julie Robinson: And then we also do model hospitality services. So everything to do with your convention coming into town, your – the setup, the event registration staff, directional staff. Any type of talent you need to run your convention, we also do that, and then business and individual development, which is where these skills I’ve learned as a therapist and with my degree in psychology, is to help people thrive. So that can be done in lots of ways.

Dr. Julie Robinson: And the most common problem is how we’re thinking. So I can help people adjust how they’re thinking and looking at situations to then see opportunities where they didn’t see them before, to take their own career, their own life, their dreams, their business to new levels. And when your employees are thriving and feel focused on and feel cared for, the entire business will do better.

Lee Kantor: And if that wasn’t enough, you’ve also found somehow the time to author your first book. Can you talk a little bit about that?

Dr. Julie Robinson: Yes. Thank you so much. I’m very excited about that. And it’s called Parents, Please! Stop Spanking Your Children. And it comes from the lens of living as a therapist and hearing these stories of adults who live with the aftereffects of spanking. It, again, can seem insignificant. “Oh, yeah, I was spanked, but I wasn’t beaten,” people will say. And then they’ll experience anxiety, hypervigilance, people-pleasing tendencies, negative self-talk. Those are all aftereffects of being spanked, physical discipline.

Dr. Julie Robinson: So with this book, I have created a five-step process, which is to help people stop automatic reactions, so not only can it help them not spank. Anybody can use it. Business – anybody to stop an automatic reaction, which our emotions can get in the way and cause us, again, to say something we don’t intend and then cause a bigger problem.

Dr. Julie Robinson: So quickly, the five-step process is to, first, pause. And this sounds simple, but that is your job. And people will say, “Oh, it’s just an automatic reaction, I can’t stop.” Well, nobody else can stop you either. That is your job to become conscious in the moment. I don’t care if a truck runs over your foot. You do not have to respond. You can choose how you react, so your power is in consciously pausing.

Dr. Julie Robinson: Then, breathing. As we just discussed the power of breathing and decreasing your physiological state, so you can have a different reaction. So pause, breathe.

Dr. Julie Robinson: Then, ask yourself, what is actually going on here? So, to help you now reframe the situation, you’re going to say, “Is this a big threat? Do I need to react in this manner? What’s actually happening?”

Dr. Julie Robinson: And then, listen. Listen to yourself. Listen to the situation, the cues from the environment.

Dr. Julie Robinson: And then, reframe. That’s the fifth step, to reframe. Find a different explanation of what’s happening so that it’s not so upsetting. Yes, a truck just ran over my foot, but I was crunching up my toes and it didn’t hurt me.

Dr. Julie Robinson: So, the book is there to help people stop their automatic reactions, and specifically with not spanking, because it breaks my heart to see people dealing with these effects. And parents don’t even really want to do it. It’s – they’re tired, which we can all understand. They’re overworked and their kid isn’t listening, so they just instinctively reach out and swat them or hit them. And that’s not helping anyone.

Dr. Julie Robinson: So I think if we could just stop this one practice and with people stopping their automatic reactions, it will help their lives in general, definitely in big ways.

Lee Kantor: Yeah, a lot of times they just don’t have the tools. They think this is the way to do this, and they don’t even know of an alternative.

Dr. Julie Robinson: Exactly. Because we all grew up with it. It was normalized. And even with comedy routines on TV, you know, “I brought you into this world. I’ll take you out,” or, “I’ll knock you into next week.” It’s made funny and that has been twisted, that the parent, that discipline equals hitting when discipline actually means to teach, to become disciplined, not to hit. So I think it’s been twisted and we can clarify that and help some people, like you said, who didn’t intend to hurt their kids, to realize the impact and to make a new decision.

Lee Kantor: Right. There is another way.

Dr. Julie Robinson: Definitely yes.

Lee Kantor: So if somebody wants to learn more, have a more substantive conversation with you or somebody on the team, what is the best way to do that?

Dr. Julie Robinson: Yes. You can reach out to me at julie, J-U-L-I-E, @uplv.net. That’s my direct email address and I’m even – I’m happy to give my phone number, (702) 461-8845. I would love to hear from you and talk to you about any of these variety of things that we do, or anything else that’s going on. I’d love to connect with people.

Lee Kantor: And the website for the company is uplv.net?

Dr. Julie Robinson: Yes, it is. Thank you so much for helping me add that in. Yes.

Lee Kantor: Well, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Dr. Julie Robinson: Thank you so much, Lee. I appreciate your time and this opportunity to talk with you. And I love WBEC-West, so I’m always happy to be a part of anything that has to do with WBEC-West.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Women In Motion.

 

BRX Pro Tip: Must Haves for Your B2B Marketing Deck

December 12, 2024 by angishields

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BRX Pro Tips
BRX Pro Tip: Must Haves for Your B2B Marketing Deck
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BRX Pro Tip: Must Haves for Your B2B Marketing Deck

Stone Payton : Welcome back to Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, this pro tip is for me, but maybe some other folks would benefit as well because I’m putting together a B2B marketing deck to try to attract and stir up some conversations with potential candidates to run Business RadioX studios around the country. But what are the keys, man? What are the must-haves in a B2B marketing day?

Lee Kantor: Well, as you know, I’m a Godin superfan. He has a new book out called This Is Strategy, which I highly recommend, and this is directly from that book. He says, number one, when you’re putting together a deck, you have to demonstrate you understand the space that the person reading the deck has to know that you’re not going to waste their time. Because you got to remember, decks aren’t really read. They’re scanned for reasons to say no. So you have to show at the jump that you really understand the space.

Lee Kantor: Another thing that Seth talks about that’s important in selling and in growing your business is there has to be tension. You have to create some tension, some fear of missing out. So when you have a deck, the tension of what might be that I don’t want to miss out on. Because remember, the goal of any deck or any piece of marketing content isn’t to close the sale. It’s to deepen the relationship and get someone ready and excited to buy.

Lee Kantor: So when you understand that, you realize that, number one, you got to demonstrate I know what I’m talking about. And number two, you have to create the tension that says, “Look, if you don’t do this, someone else is going to do this.”

Lee Kantor: So if you can do both of those things, that to me is a successful B2B marketing deck.

Building Tomorrow’s Leaders: Tammy Cooper’s Approach to Mentorship and Community Impact

December 11, 2024 by angishields

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Building Tomorrow's Leaders: Tammy Cooper's Approach to Mentorship and Community Impact
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In this episode of Women in Motion, Lee Kantor interviews Tammy Cooper, the CEO and CFO of Technologent, a woman-owned IT solutions company. Tammy shares her journey from employee to CEO, emphasizing the importance of delegation, building a strong team, and fostering a culture of growth. She discusses her commitment to mentoring future leaders through a structured mentorship program and highlights the significance of ethical leadership and community involvement. Tammy’s insights underscore the challenges and rewards of leadership, succession planning, and the impact of giving back to the community.

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Tammy-CooperTammy Cooper is a current senior management leader (CEO/CFO) responsible for the oversight of the Technologent including the strategic planning, finance, audit, and HR functions (including compensation reviews) of her Technology Company.

She has presided over an unprecedented growth period for the corporation leading it through an expensive 19-year period from a 20 employee $25M startup to its current 300 employee operations pushing the$1 Billion Mark with an established tier 1 client base of multibillion- dollar clients and running 10 offices nationwide.

Connect with Tammy on LinkedIn.

Music Provided by M PATH MUSIC

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios, it’s time for Women In Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host.

Lee Kantor: Lee Kantor here, another episode of Women In Motion and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we couldn’t be sharing these important stories. Today on Women In Motion, we have Tammy Cooper, and she’s with Technologent. Welcome.

Tammy Cooper: Thank you.

Lee Kantor: I am so excited to learn what you’re up to. Tell us about Technologent. How are you serving folks?

Tammy Cooper: So, Technologent is a woman-owned, WBENC certified global provider of IT solutions and services, and we service the Fortune 1000 companies, the large companies.

Lee Kantor: Now, I know you weren’t the founder, but you are the CEO, but can you talk about the genesis of the idea? This big company, tell us when it was small and it was a germ of an idea.

Tammy Cooper: Okay. So, Technologent started in 2002, a husband and wife owned it, and it was a startup at that time. I joined the company in 2004 and helped grow it. And as I helped grow it, in the late 2019, 2018, the husband and wife got divorced. And the man founder, he really wanted to take a back seat and go out of it. He approached me to see if I’d like to buy into it with him and run it. So, at that point in January of 2020, I bought into the company, and now I am the CEO and CFO of Technologent, and we couldn’t be more blessed to flourish the company.

Lee Kantor: Now, was that a difficult decision for you to take the reins like that in an ownership position.

Tammy Cooper: Well, I was very blessed to be offered this position. We have someone here who we made our president. As a CEO and CFO, I handle the back office. I do the HR, I do the accounting, and I do the the legal. And our president does the sales and the engineering. So, we work together in tandem and we provide a good basis for the company to grow.

Lee Kantor: Now, earlier in your career, had you been an owner of a company or were you always working for somebody else?

Tammy Cooper: So, I’ve always worked for someone else. I had my accounting degree. I’ve gone up through the ranks comptroller. However, I’m a people person, so additionally I’ve always taken on the HR roles at the companies I worked for. And by taking on the HR roles, dealing with people as well as dealing with accounting, I was a natural fit. As the banks came out over the years to speak with us, we didn’t have a CFO, we didn’t have anyone higher than myself, so I was the person they had to deal with. So, I finally got the title and the confidence in me to lead the company go forward.

Lee Kantor: Now, can you talk about that journey of kind of being a worker bee to now I’m a leader. Did anything change? Did you have to gather new skills? Did you have to have any changes internally in order to make that transition?

Tammy Cooper: So, as I made the transition, I have a woman who’s been here almost as long as I have, and she became my controller because I was the controller, and so she has a workforce behind her. And then, I hired a VP of HR to take the HR role, and he has the HR people, the benefits, the payroll people under him. So, they both report to me. So, I have my signature on everything, but I have people who are doing the work below me who are very, very talented and skilled in the arena.

Lee Kantor: Now looking back, was that kind of ability to delegate and to really find that A team to put around you, looking back, is that something that you would recommend other people in leadership try to do?

Tammy Cooper: I would recommend that you’re only as strong as the leaders around you, I believe, so I believe you have to put around a very A team next to you. The guy for VP of HR – we didn’t have anyone. It was me running the HR – he’s from Toyota so he had the skills, he is certified, and he has the bandwidth to be able to run the HR portion. So, I’m just fortunate to have both of the people, but you have to give them the tools, the power to be able to do their job.

Lee Kantor: And how did you learn how to do that?

Tammy Cooper: So, I’m a very engaging person. I am out there. I network. I’m gone four nights a week, networking, meeting people, all different types of industries. We’re a large company. We’re not a small, small company. We are a large company. We’re pushing $1 billion in revenue. So, I network. I talk to other people in my industry. I talk to other people in other industries. And I knew to have an effective leadership position such as myself, I have to have other people behind me that I can bring up along the ranks and train. We have leadership training classes that we put them in, so they’re on the vision to take over from all of us.

Lee Kantor: Now in your journey, are you doing the things that you had done before in previous jobs? Or is this something that you’re like, “Okay. I’m in charge now. Now, these things are important to me. I have to figure out a way to put these people and this type of system in place in order to empower other leaders.”

Tammy Cooper: So, I had not been the top dog at the other jobs. I had been, like you’re saying, a worker bee and did all the things required of me. So, I had to take the leadership necessary to be able to put these people behind me. I have moved more into a strategic role, finding the shape for the company where I didn’t have to do that before. I was just doing the accounting and the HR. So, now, you’re working on strategy. How are you going forward? What are you doing with AI? You can’t stay still. Your company has to always evolve and grow and you grow with that so that you can keep it going forward for the next generation.

Lee Kantor: Now, did you have mentors to teach you how to do this or is this something you’ve just said I have to learn this so I’m going to have to figure this out on my own?

Tammy Cooper: So, the only mentor that I would say in my whole life that I have was the owner of this company. As my mentor, he had the faith and ability in me to see what he saw to push me forward. However, what I have done is I have started a mentorship program here at Technologent. There are about 70 mentors and 70 mentees belonging to the program. I match them up. I give them a workbook of what they have to do. And usually it provides for three lessons. But now, they still meet later on in life, because I feel that once they’re connected, they’re really always connected. So, I’ve started the mentorship program because I never want to hear my employees saying I work a 9:00 to 5:00 job and it’s just boring. I give them the tools necessary for growth so they can help their career path forward.

Lee Kantor: These mentor-mentee relationships, are they within one division or department or is it cross-functional?

Tammy Cooper: This is totally cross-functional. I believe that if you’re in accounting, you don’t need another person in accounting to be your mentor because that person has access to you every day. Our company, we’re headquartered in Irvine, California, but we have offices all over the United States. So, usually your mentor is someone who’s not physically near you. We do get together once a year as a whole company. You can get together with that person, Zoom, other methods. But we put you with someone that would provide strategic growth for you.

Lee Kantor: Now, are there any kind of do’s and don’ts you can share for other leaders who are thinking about putting together a mentorship program?

Tammy Cooper: Have a playbook. I had a playbook. I developed a playbook. I worked with somebody called The Channel Company. They’re a part of our professional network, and I worked with them, and we developed a playbook. It has homework for them. It tells what a good one hour mentor session is, what the mentor gets out of it, what the mentee gets out of it. None of my mentors have more than two people, because I don’t want to burn them out. I want them to be able to provide for their mentees their full capabilities. And a lot of times the mentees have a question like, “Hey, I’m given this career opportunity to pivot. Should I do it? Should I not do it?” And if they can’t get the skill they need from their mentor, the mentor knows to reach outside of our network and get someone else.

Lee Kantor: Is there any stories you can share of mentees getting to new levels? You don’t have to name their name, but maybe name where they needed help and how their mentor was able to help them.

Tammy Cooper: So, I have a mentee. He’s a business analyst. He works for my chain of command. And he wanted to see the vision of operational leadership of the company. So, we have an ops guy that’s in our Denver office, and I put him in contact with the ops guy, and they’ve been together maybe four years already. And the ops guy provides leadership for him. And he went back to school to go get his master’s. He thinks that he needed a little more schooling for himself to be able to achieve where he went, but he wouldn’t have got that without the ops guy telling him this is what I did. He’s our CBO for our company, and it allows him to seek how to. And he’s only the business operation guy. He’s 25. He’s young. The ops guy, he’s in his 40s, and he’s done the full chain of command and he showed him how he did it.

Lee Kantor: So, is that unusual to have a relationship last that long or is that just how you guys do it?

Tammy Cooper: I don’t know of any that have gotten cut off. I still see people come in from other offices to us and take out their person to lunch, let’s get together for lunch. So, I’m hoping I’ve always been there as a resource. So, if something didn’t work out and we made a bad match, that I would fix that. But so far, knock on wood, I have not got a bad match. They’re still together.

Lee Kantor: And what is kind of the rhythm of their communication?

Tammy Cooper: They talk to each other about once a week or maybe once every other week. They contact via either Webex, Teams, Zoom, any kind of method. So, my playbook went for three sessions. It only went for three sessions. And so, anything after three sessions, it’s on their own. So, it’s free for all, free talking. Just using someone as a mentor to help you navigate life’s challenges.

Lee Kantor: So, you got them started and gave them some escape velocity, and then they were kind of on their own to figure out the relationship from that point forward?

Tammy Cooper: Yes, that is correct.

Lee Kantor: So, now are you seeing some traits of good leadership now that you’re in this leadership role? Can you share maybe some of the qualities you believe make a great leader?

Tammy Cooper: So, a lot of our head leaders that we have right now are 50s and 60s in age. So, we just started looking at succession planning. So, what we did with succession planning is we hired a leadership coach. And a leadership coach, we picked nine of our best and brightest within the company who we see as our next level. And we sent them to Leadership Training School within our company. So, this coach met with them a couple of weeks ago and outlined a course where she’s going to be meeting with them one-on-one every month they’re going through this course. So, we’re giving them the bandwidth and they have the structure to eventually take over from us as a next generation.

Lee Kantor: Now, are there some traits, common traits in the group, the cohort you put together?

Tammy Cooper: The cohort, all the people had been with us, one girl 18 years, majority over ten years. And they are the next up and coming. We wanted to give it to a skilled leadership group that had showed potential that have done almost what we do but at a lower level, and we wanted to give them the reins to be able to move to the next level.

Lee Kantor: Now, any advice for the young person, the aspiring leader? What are some of the things they could be doing to get noticed by senior leadership so they can be part of a future cohort?

Tammy Cooper: So, this became very noticeable within our company because these people were called out. We have a weekly newsletter from marketing that goes out. So, these people were called out that they were selected for this. So, younger people, I would advise them to get noticed. We have people that are younger that work hybrid and don’t come into the office. But your manager will see someone who is very willing to take on additional tasks when needed, when necessary. Get noticed. Get yourself involved. Ask for help if you don’t understand something. And you will get noticed and moved up in the ranks.

Lee Kantor: Now, why was it important for you and your firm to become part of the WBEC-West community?

Tammy Cooper: So, I am fully supportive of empowering and giving back. I am fully supportive of that. I am a forum first chair right now for Orange County for WBEC-West. I don’t take my matter lightly. I fully believe in encouraging and supporting. I have three people that I currently work with that are up and coming in the WBEC chain. I work with Neetu, a recruiter who recruits for our company; Lisa Riggs, we give out socks. She’s a sock queen; and Andrea Pereira, she does branding of our merchandise.

Tammy Cooper: So, I fully believe in giving back. I feel very honored and blessed with the position that I have. And if I’m able to help and to be able to provide resources and collaborate with them and share skillsets, I can help build their confidence and skills to move forward for them.

Lee Kantor: Now, you’ve been sharing how it’s important to have this succession plan, it sounds like legacy is important to you, and the work that you’re doing seems to be towards that end where you’re trying to give an opportunity to the next generation behind, is there anything else that you’d like your legacy to do? Like what do you want to leave behind?

Tammy Cooper: So, legacy has a clear vision. And my legacy, of course, is more than just profits of the company. I want to be remembered for ethical standards, commitment to values, accountability, respect. That’s part of our company’s DNA. I focus, as I said, on developing the next generation of leaders. I invest in their growth. I encourage their innovation. And I want them to take ownership of their work. And I help them succeed and encourage people. Our company, as well as myself, we need to be adaptable. Market conditions change, technological advances change, social society shifts, and we have to build resistance in our company that leaves a legacy of durability and allows us to thrive in uncertain and unknown positions.

Tammy Cooper: But my biggest thing right now is community impact. I am on the board of Big Brothers Big Sisters, American Red Cross, and Girl Scouts. I believe a leader who gives back and provides a society impact leaves a positive mark on the world, and I believe in contributing to my community and being out there.

Lee Kantor: So, what do you need more of? How can we help you?

Tammy Cooper: You know, I always look for ideas. I go to WBENC, they have a national event, they have a local event, I go to that and I go around. A lot of the women have different tables that they shine with what they do. And I grab the cards and I tried to see how they can fit in my company. Like I said, I have a big company. I have my own marketing team, my own recruiting team, but I can’t partner with a lot of them. But I could give back into various methods that I do and be able to use them to provide merchandise to give out to customers, hard to get recruiting that my recruiters can’t get internally. So, I fully believe in giving back.

Tammy Cooper: I was recognized by WBENC this last go around as someone who really believes in the WBEs. I belong to a company called Octane. Octane is an incubator. It’s for startup. And I try to encourage many of the women to go there. You can get funding and growth for your company, to grow within the company. They’ll give you tools to succeed if you go through their pathway. It’s funded by the government, so it’s not that you have to pay, but it’s additional resources to help. So, I’m a champion for them. I just feel very honored and blessed to my life what I have been, so I fully believe in giving back and sharing.

Lee Kantor: Well, if somebody wants to learn more about Technologent or connect with you or somebody on your team, what’s the website and what’s the best way to connect?

Tammy Cooper: So, our website is www.technologent.com, that’s G-E-N-T-.com. And you can reach me at Tammy, T-A-M-M-Y, .cooper, C-O-O-P-E-R, @technologent.com.

Lee Kantor: Well, Tammy, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Tammy Cooper: Well, I appreciate the opportunity and the chance to get our story out there.

Lee Kantor: All right. This is Lee Kantor, we’ll see you all next time on Women In Motion.

 

Tagged With: Technologent

BRX Pro Tip: Where to Spend Your Podcast Marketing Dollars

December 11, 2024 by angishields

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BRX Pro Tip: Where to Spend Your Podcast Marketing Dollars
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BRX Pro Tip: Where to Spend Your Podcast Marketing Dollars

Stone Payton : And we are back with Business RadioX Pro Tips. Lee Kantor, Stone Payton here with you. Lee, on the one hand, I have a very consistent discipline of setting aside, I choose 10% of my gross revenue out of the studio that I run for marketing. But I got to confess, man, I don’t always know where to spend it.

Lee Kantor: Yeah, a lot of folks who invest money in their podcast or their show, I think they spend it incorrectly. I think they spend it a lot of time trying to get those strangers to be listeners. And I think it’s important you should spend some money to, you know, get new listeners for your show. Sure, that can’t hurt anything. But I would recommend that you spend way more money, resources, and time on getting better guests. And a better guest isn’t a more famous guest. It’s a guest who can move the needle in your business.

Lee Kantor: At Business RadioX, we recommend that 80% of your guests are your prospects who can possibly buy what you’re selling, or they are people or organizations who can refer you to people who can buy what you’re selling.

Lee Kantor: At Business RadioX, we believe and recommend that you will get more business from the relationships you build and nurture from your guests than you will get from anonymous listeners.

Lee Kantor: So when it comes time to invest resources on your show, spend the money on getting and following up with your guests. You can spend some money on building an audience. But we recommend wholeheartedly that invest the majority of any marketing spend on your guests, either getting new ones or being nice to the ones you already know.

Staffing Success: The Art of Finding the Perfect Fit

December 10, 2024 by angishields

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On today’s Women in Motion, Lee Kantor is joined by Laura Nowlan, owner of See Us Now Staffing in Las Vegas. Laura shares her 18-year journey in the staffing industry, emphasizing the importance of building long-term client relationships and quality placements. She discusses her agency’s operations, which range from filling janitorial to executive positions, and highlights the adaptability required during the COVID-19 pandemic. Laura offers advice for aspiring entrepreneurs, stressing the value of community resources and cautioning against non-family business partners.

Laura-NowlanLaura Nowlan is President of See Us Now Staffing, Inc. Laura’s experience ranges from project management to staffing for many properties along the Las Vegas Strip.

Laura’s background in sales, operations and customer service positions her to provide platinum standard service to clients and associates at all levels.

Laura created See Us Now Staffing, Inc. with a unique approach in creating business partnerships to attribute developing personalized relationships with clients.

The organization is in tune with their client’s needs and will work with them in a forward thinking and consultative manner, becoming an extension and a support system to their local Human Resource Department in all aspects.

She holds a Bachelor of Science degree in Business from California State University in San Bernardino and an Associates Degree in Business from San Bernardino Valley College. See-Us-Now-Staffing-logo

Follow See Us Now Staffing on LinkedIn, X and Facebook.

Music Provided by M PATH MUSIC

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios, it’s time for Women In Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host.

Lee Kantor: Lee Kantor here, another episode of Women In Motion and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we wouldn’t be sharing these important stories. Today on Women In Motion, we have Laura Nowlan who’s with See Us Now Staffing. Welcome.

Laura Nowlan: Yes. Thank you so much for having me on the show. Appreciate it.

Lee Kantor: Well, I’m excited to learn what you’re up to. Tell us about See Us Now Staffing.

Laura Nowlan: Yeah. So, we’re a staffing agency. We basically staff seasonal, temp to hire, direct hire positions anywhere from janitorial to high executive positions.

Lee Kantor: So, tell us a little bit about your backstory. How long have you been in the staffing industry?

Laura Nowlan: Oh, yes. Thank you. Great question. So, I’ve been in the staffing industry here in Las Vegas, Nevada for the last 18 years. And for the last ten years, I’ve owned my own staffing company. We started October 24th of 2014, so we just earned our ten year stripes.

Lee Kantor: Now, when you own a staffing agency, it’s kind of like a double-sided marketplace. Like on one hand, you need the people to place and you also need the clients that need people to place, so how do you go about building an enterprise like that?

Laura Nowlan: Yeah. So, I’m going to say that we’re always more in the need of looking for the companies, that’s basically our client base. Us finding the right people, we don’t struggle doing that. Where we want to continue growing is in finding the companies that need us to be an extension of their HR manager team, their HR department team, or working with general managers or departments that are struggling to find the right people that they need.

Lee Kantor: So, that’s a symptom that if a company is struggling to attract and retain talent, then you’re a good person to partner with?

Laura Nowlan: Exactly. Those are the partnerships that we look for. I always say I’m not a one night stand. We’re looking for a long term business relationship that we basically create a win-win for everyone involved, including the person that we’re placing along with the company that we’re representing.

Lee Kantor: So, when you start working with a client, do they start off maybe asking for somebody in one department, like say it’s a manufacturer and they need some line workers, and then it might evolve, “Well, we also need a secretary. And, oh, by the way, my marketing guy just left, so I need help.” Is that how kind of you work within an organization, it starts small and then it expands?

Laura Nowlan: Yes, or not necessarily start small. It could be like you said, they need warehouse workers, but they need a hundred of them. And then, after that, maybe they only need one marketing person. So, yes, that’s the way the partnership starts. It could be a few positions that they need us to fill or one or it could be 100.

Lee Kantor: So, sometimes people come to you and they need 100 people?

Laura Nowlan: Yes. So, during COVID, Nevada was very closed. So, I took a risk and I went out to Irving, Texas and opened up a branch there because I wasn’t the type of person that was just going to roll over and play dead. After 30 days being there, I actually landed a logistics national account. Once I placed all their 60 people that they needed in Texas, then they asked me if I could go to Plainfield, Indiana and do the same, so I did that. And then after that, they asked me if I can help them open a brand new facility in Phoenix, Arizona, so I helped them do that as well.

Laura Nowlan: When I was in Plainfield, Indiana helping this logistic company, then there was another logistic company that wanted us to place 100 people there. They actually needed 300, but they brought in three agencies, and each of us had 100 positions that we needed to fill. So, that’s very common in our industry.

Lee Kantor: And then, when you’re filling these positions, is it like for 90 days or is this like kind of fulltime employment for these people?

Laura Nowlan: Yeah. Great question. So, typically they are for tempt to hire. And we’re at about a 95 percent conversion, so 95 percent of them get hired on after about three to four months, sometimes six months on.

Lee Kantor: And you’re perfectly okay with that, that’s just how it works?

Laura Nowlan: Yeah. I’m there to help them. So, I kind of fire myself, but at the same time that’s literally the way a staffing agency should work. We should try to send the best quality worker out, and so it could be a win-win for everyone.

Lee Kantor: Now, when they say I need 100 of these people, how do you kind of get the person ready for that specific organization? Because I would imagine you have a skills fit, but there’s also a soft skills fit or a culture fit that also has to come into play.

Laura Nowlan: Correct. So, when we’re doing all our prescreening, we’re looking for do they fit the culture, do they have the right skillsets, is it a trainable type of position because they do meet the culture based on their personality. So, it’s basically a good conversation that you need to have in a partnership with the company that you’re working with.

Lee Kantor: Now, how do you kind of differentiate yourself from other staffing agencies?

Laura Nowlan: We truly create business partnerships. Business partnerships where we’re there to make sure that we place the right person for the position. We are not body shufflers. A lot of agencies out there are body shufflers. They’re sending a warm body for a position. We don’t. We have to send the right person, because we want it to be a win-win for everyone involved, and we want that person to get hired on. Those are success stories that we have.

Laura Nowlan: You know, I have someone that I placed, he was on a student visa from India in California. I placed him as a project manager in a training position in California, and then we were able to relocate him to Phoenix – I mean, to Las Vegas, Nevada. He’s been there for five years. I mean, those are success stories that I like. I place someone at World Market Center, International Market Center over 14 years ago. That person is still there. Those are successful hires. That’s what I look for.

Lee Kantor: And the reason that they’re successful is because you did the work on the frontend to make sure that it was a right fit going in, rather than just hoping it was going to work out.

Laura Nowlan: Correct. Correct.

Lee Kantor: Now, where did you get kind of this philosophy, because it sounds like a lot different than most other staffing agencies? How did this come to you and how were you able to bottle it so that you can deliver those results to your clients?

Laura Nowlan: Well, being in the staffing industry for the last 18 years, when I worked for other staffing companies, what I did is I took everything that I liked from those staffing companies, and everything that I didn’t like, I changed. Like, I didn’t believe that I should have to work 24/7, which I did for these other staffing companies. So, our company doesn’t operate 24/7. We operate Monday through Friday, 8:00 in the morning until 5:00 p.m.. I don’t want to burn out my team. I force them to take a lunch. We close for lunch from 12:00 to 1:00.

Laura Nowlan: We ask our clients, the companies that we staff with, it’s okay to have an emergency here and there, and you have access to me 24/7. But at the same time, let’s plan, because I don’t want to just send you a warm body, and I don’t want my team to do that. We want to make sure that we’re sending you the right person. We drug test, we background check, we E-Verify before we even place them out to any properties. Right now we have over 50 people working at the airport. We had to get them all past a 20 year FBI background check. We’re good at what we do.

Lee Kantor: Right. And it seems like you’re giving them this white glove service that is going to ensure that it’s a better chance for the right fit. And I’m sure when things happen, as they always do, you’re right there to make sure that you can fix it.

Laura Nowlan: Correct. I mean, because we are dealing with people, we will never be 100 percent on because we can never predict what a person’s going to do. But you have to have that partnership, that relationship that’s strong enough that you’re going to overcome if somebody does something that they’re not supposed to do. We are dealing with people.

Lee Kantor: So, now, what has it been like for you building this company from scratch, were you able to enlist help maybe from your family or trusted partners?

Laura Nowlan: Yeah. So, I have three kids and all three of them had involvement when I first started the staffing company. One of them, the oldest one, he’s been a silent investor since day one. He’s like, “Mom, I don’t really want to work in the staffing industry. I worked for you in the past – ” which he had. I sent him out to his first jobs “- so I don’t really want to work for you, but I want to invest in you. I believe in you and I know that you have what it takes to make this company successful.”

Laura Nowlan: My middle son, he was actually in Afghanistan in the army, and we were writing to each other. And he’s like, “I want in mom. I want something that I can come home to once I come back home.” And it kept him going. In a battlefield, that’s what was feeding him is the email – I’m sorry – the letters that we were writing to each other. You know the logo that I would send him, like, “I’m going to use this logo.” And he’s like, “I don’t like it. But when I get back, I’m changing it.” And he has, our logo has changed. But my son has been involved since day one and he started in a combat field.

Laura Nowlan: My daughter, she’s been in the business in and out since she was younger. For the last 18 years, I was training her throughout the time. She ended up getting married. She had three kids. I have allowed her to tap in and tap out. She has a nine year old, a two year old, and a three year old, and she’s my VP of operations and so right now she works hybrid. So, my kids have been involved with the business ever since I started. I did not start alone.

Lee Kantor: And that’s great that you have this legacy now.

Laura Nowlan: Yes. Yes. As a matter of fact, I just interviewed my grandson yesterday, a nine year old who started his own little business, a little entrepreneur he is.

Lee Kantor: So, any advice for budding entrepreneurs out there? Anyone looking to start a business, are there some to-do’s and some to-don’ts that you can recommend?

Laura Nowlan: Yes, yes. There are so many resources in our community, WBEC-West being one of them. There’s the SBA. There’s SBDC. There’s a Women’s Business Center. There are so many chambers. Don’t start alone. Go out and look for these resources. SCORE, I started with SCORE. I mean, I really needed someone to push me off the fence and say you can do it, you’ve got everything you need. You know, sometimes you just need that, but you need to bounce your ideas off with someone else.

Laura Nowlan: I will tell you that I brought in someone with me when I first started because I was scared. And so, I brought her in as a partner, which I shouldn’t have. I should have brought her in as an employee. But let me tell you, bringing in a partner, think about it twice. If it’s not a family member, maybe one of your kids that you’re really wanting to start this legacy with them, I would think twice about bringing in a business partner. Try to start alone, even if it takes you a little bit longer. It’s very difficult to buy out partners. I will tell you that it’s taken me a lot of years to buy everybody out, but I’m 100 percent owner now of the company.

Laura Nowlan: That would be my advice, is, go get all the free services you can get out there in the community. And if you can, do not bring on a business partner, bring them on as employees instead.

Lee Kantor: Right. Yeah, that’s a good life lesson in a lot of areas. You want to choose your partners wisely.

Laura Nowlan: Yes, absolutely.

Lee Kantor: Now, you mentioned communities and you mentioned WBEC-West, can you share a story about WBEC-West, maybe how it’s impacted your business.

Laura Nowlan: So, I’ve had the opportunity, actually. I just finished a course with Cox Communication and Southwest Gas. I got a sponsorship through WBEC-West, a grant to be able to take a leadership course. And they’re great resource partners. And so, there’s a lot of different benefits that large corporations are looking to work with WBEC-West members who are either DBE certified, women-owned certified. And so, to me, that was one of the biggest things that happened for me is that I was able to receive a scholarship to be able to complete the Cox Communication course of advanced leadership.

Lee Kantor: Well, congratulations. That’s a big deal.

Laura Nowlan: Thank you. Thank you. I think we graduate the first week of November, so we’re looking forward to the date and the graduation.

Lee Kantor: Did you learn a lot?

Laura Nowlan: I did. Actually, I’m going to say that the accounting course was huge, and then the other one on AI. Those were my biggest takeaways that I took from the course. And I also have a show of my own called Business Matters, and I have the person that does AI who I’m going to get to interview on my show as well. So, I just think I met a lot of great people through WBEC-West. I also got to interview the leader that’s here for Las Vegas.

Lee Kantor: So, what do you need more of? How can we help you in your business?

Laura Nowlan: We’re always looking for business partners, so if there is someone out there that maybe is struggling to fill certain positions and just wants to go out and have coffee or have lunch and just build a good relationship with us, I would say that that would be a great referral for me. So, that’s how you can help me.

Lee Kantor: And then, it’s industry agnostic, right? It doesn’t matter what type of business it is.

Laura Nowlan: Correct.

Lee Kantor: And do you have kind of a specialty or an area that you do more business in than others or is it pretty much you’ll place anybody in any position?

Laura Nowlan: Place anybody in any position. But I will tell you that there are peaks and seasons. And so, if you would have asked me where were you at in 2023, I would say in logistics I was very huge, and that’s what we were specializing then. And right now, my biggest bulk is in janitorial. So, it just changes. Also, in customer service reps doing hospitality. So, it just changes. It all depends on what’s happening in our community, what type of business partners we’re creating, that we’re building.

Lee Kantor: Now, from the candidate side, what is the best way for a candidate to get on your radar so that they can be one of the people that you place?

Laura Nowlan: Yes. Go to our website and apply basically to work for our company, and then call our office at 702-902-2448 and schedule to meet with a recruiter.

Lee Kantor: And then, you’re taking people of all skills, so if they’re looking for work, they should definitely contact you because you never know, you might be able to place them.

Laura Nowlan: Exactly. And every day changes, so I may have a position today and by tomorrow I’ve already filled it. So, it just goes up and down. And so, I just want to encourage not just to apply with us as a staffing agency, but multiple staffing agencies, because we all seem to have sometimes a different type of positions available.

Lee Kantor: Now, if somebody wants to learn more and have a substantive conversation with you or somebody on the team, can you share the website and maybe the best way to connect with you all?

Laura Nowlan: Yes. It’s the name of our company, see, S-E-E, us, U-S, now, N-O-W, staffing, S-T-A-F-F-I-N-G.com. You can also follow us on Facebook. We’re on Instagram, we’re on X, and we’re on LinkedIn. And then, our office number is 702-902-2448. We do drug testing, we do background checks, and we do E-Verify before we place anyone out to work.

Lee Kantor: Right. So, that’s good to know upfront so you can not waste anyone’s time.

Laura Nowlan: Exactly.

Lee Kantor: Well, Laura, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Laura Nowlan: No, thank you for this opportunity.

Lee Kantor: All right. This is Lee Kantor, we’ll see you all next time on Women In Motion.

 

Tagged With: See Us Now Staffing

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