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Kristina Madh, Cloudland Coffee Company

April 30, 2021 by John Ray

Cloudland Coffee Company
North Fulton Business Radio
Kristina Madh, Cloudland Coffee Company
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Cloudland Coffee Company

Kristina Madh, Cloudland Coffee Company (North Fulton Business Radio, Episode 351)

Kristina Madh of Cloudland Coffee Company joined host John Ray to discuss how and why she started her company, the unique way she connects growers with her customers, her business with restaurants and other wholesale clients, her first retail location in Johns Creek, and much more.  “North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta.

Cloudland Coffee Company

Cloudland Coffee Company is a small batched coffee roaster founded in 2015 by our owner, Kristina Madh. Named after the beautiful Cloudland Canyon in her home state of Georgia, Kristina grew the business using the values important to her: Quality, Sustainability and Purpose. She incorporated these values into a philosophy that you will find on our bags: SAVOR, SUSTAIN, SMILE.

Cloudland Coffee is devoted to sourcing and roasting the best tasting coffees in the world.  They work both directly with farms and with importers in finding the best quality coffees. They meticulously roast their coffee in small batches, paying close attention to detail, so they can best represent these beans that the farmers worked so hard to produce.

They want to leave the world a better place for the next generations, which is why they are devoted to sustainability. Their decisions on where they purchase coffee and how they operate are driven by environmentally and socially responsible programs including USDA Organic, Fair Trade, Women Coffee Producers, Rainforest Alliance Certifications, and more.

By integrating these values into the company to help the community and the world be a better place for the farmers, Cloudland’s employees, and their customers, they hope that they will put a smile on your face.

Company website | Facebook | Instagram

Kristina Madh, Founder, Cloudland Coffee Company

Cloudland Coffee Company
Kristina Madh, Owner, Cloudland Coffee Company

Kristina Madh is the owner of Cloudland Coffee Company. After working in commercial real estate finance for nearly 10 years including getting laid off during the financial crisis of 2008, she decided to pursue her hobby of roasting coffee and started this company in 2015. Originally a cottage food business, it has grown over the past five years into a successful commercial coffee roasting business. In 2021 they opened their first retail location after years of just wholesaling, selling online and at the farmer’s market. You can find Cloudland Coffee each year at the downtown Alpharetta Farmer’s market, one of their favorite places to be each week!

LinkedIn

Questions and Topics in this Interview:

  • How they got their start
  • What makes them unique from other coffee roasters
  • How they managed during the Covid pandemic
  • Their new brick and mortar location in Johns Creek
  • What the future holds for Cloudland Coffee Company

“North Fulton Business Radio” is hosted by John Ray and produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Cloudland Coffee Company, coffee, coffee roaster, Johns Creek, Kristina Madh

COVID-19 and OSHA Compliance

April 30, 2021 by John Ray

OSHA Compliance
Dental Law Radio
COVID-19 and OSHA Compliance
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OSHA Compliant

COVID-19 and OSHA Compliance (Dental Law Radio, Episode 2)

On this episode of Dental Law Radio, host Stuart Oberman discusses current issues in OSHA compliance resulting from the COVID-19 pandemic, the risks of non-compliance for dental practice owners, and much more. Dental Law Radio is underwritten and presented by Oberman Law Firm and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

Intro: [00:00:02] Broadcasting from the Business RadioX Studios in Atlanta, it’s time for Dental Law Radio. Dental Law Radio is brought to you by Oberman Law Firm, a leading dental-centric law firm serving dental clients on a local, regional, and national basis. Now, here’s your host, Stuart Oberman.

Stuart Oberman: [00:00:26] And welcome everyone to Dental Law Radio. Today’s topic, COVID-19, OSHA Compliant. So, during this whole period of about a year, what we saw was a massive, massive, massive problems with OSHA. You know, I would say this is not your father’s OSHA. And I’ve thought about this for a while where, you know, years ago we’re worried about bloodborne pathogens and needle sticks and how to dispose of items. All those are important. But what’s happened is, is through this whole process, our doctors have developed and continue to develop staff problems.

Stuart Oberman: [00:01:06] So, what happens is, I always tell our doctors, “Disgruntled employees are going three places in the medical field, OSHA, HIPAA, Department of Labor, State and Federal.” So, what happens is that our doctors, historically, botch how to handle OSHA complaints. And a lot of times they are easily handled if you get a grip on it pretty quick. But what happens is, you get the letter, they don’t know where to go, what to do. The office manager doesn’t know what to do because she’s not trained. The staff doesn’t know. Because now, all of a sudden, you’ve got the Hygiene Department, who’s your office manager, who definitely has not been trained on OSHA what to do.

Stuart Oberman: [00:01:52] So, I don’t care how big you are, whether you’re one practice, 300,000, or 40 practices, 40 million, you’ve got to have an OSHA system for regulatory matters. So, we want to talk a little bit about today as to what you do, and we’re seeing an uptick of this more so than we’ve ever seen before.

Stuart Oberman: [00:02:14] You know, through the COVID period – I know everyone’s trying to move out of the COVID period. But I think we got to look back and say, “Hey, what happened? What didn’t work? What worked?” – on the OSHA side, one of our biggest areas that we saw was our doctors were not compliant. They didn’t know how to deal with it. They didn’t have a system when they were running normal, if you will. And they definitely didn’t have a system during COVID-19, especially when they were shut down.

Stuart Oberman: [00:02:41] So, what happens to this whole process of getting an OSHA complaint? What is it? So, you’re going to get a letter from OSHA. OSHA is a massive governmental agency. A bureaucracy that if it’s not handled correctly, you’re going to have some problems to deal with it, and you got to have a system in place. So, depending on how many locations you have, you’re going to get a letter to that location. Now, if it is in relation to a different location and it goes to the wrong location, you got to make sure it gets there.

Stuart Oberman: [00:03:17] We have one particular case, our doctor had three or four locations. It took three weeks to get from point A to point B. That can’t happen. That’s a disaster. So, what’s going to happen is, you’re going to get an OSHA letter. It’s going to be how is this going to be reported. And, generally, you have about five days to respond.

Stuart Oberman: [00:03:35] So, I’m going to go out on a limb that most of OSHA problems can be very easily corrected with a simple process of responding correctly. What does that mean? That means, one, you’ve got to get the document very quickly in your possession. You’ve got to get a handle on the investigation, and it is an internal investigation. So then, you have to go ahead and get your supporting documents. Which a lot of times when doctors are in a mess, they can’t find the photographs, they can’t find anything.

Stuart Oberman: [00:04:05] So then, you got to figure out what’s your corrective action. You’ve got to let OSHA know what is your corrective action. And if you don’t have a corrective action, then they will usually tell you what your corrective action is, which is never ever good. When a governmental agency tells you, one, you’ve got a problem and, two, we’re going to tell you how to fix it, that’s not good. So, we don’t want that to occur.

Stuart Oberman: [00:04:27] So, what happens if you fail to respond and you have to respond? My advice is that, a doctor, office manager, no one internally should ever respond to an OSHA complaint. That, honestly, is the responsibility of counsel. You’ve got to be experienced in this how to respond, what to respond to, what they’re looking for, what they’re not looking for. And if it’s not within the counsel’s wheelhouse, now, you’ve got two problems. One, you’re under investigation. Two, counsel botched the investigation.

Stuart Oberman: [00:05:03] So, what happens if you fail to respond? If you fail to respond, it’s very simple. The government’s going to come in there and they’re going to start digging. And when you got the government coming in and digging on anything, that’s never good. So, they’re going to want a couple of things right off the bat. They’re going to want to know your injury and illness reports. And most doctors have no idea what that is. They’ve never completed it before. We’re lucky if they have an OSHA manual that’s now 20 years old.

Stuart Oberman: [00:05:29] So then, you got to have up to date hazard communication, which is mandated. And then, again, most of our doctors have no idea what that is. It’s been in the manual 20 years ago they bought from an organization, they have no idea what it is. Then, what’s your PPE, personal protective equipment? Where’s that at? Is it up to date? That’s a huge concern. And I think it’s a concern going forward as a whole.

Stuart Oberman: [00:05:55] Our doctors did enormous job on illness ratios. The COVID-19 reports that were coming out that the dental practices, for the most part, were in about the 90 percent range of having no problems whatsoever, and that’s a huge credit. And we’re not out of the woods yet. But I don’t want to harp on COVID-19. I want to harp on the process of what needs to be done and what’s been learned.

Stuart Oberman: [00:06:22] So then, they want to know what your bloodborne pathogens procedures are. They want to confirm your entry point. They want to know what tag outs are or lockouts are. So, those are all the things you’re going to have to address. So, what do we need to do? One, you’ve got to make sure that your OSHA manual is up to date. If it’s not up to date, you need to get it up to date. And I don’t mean, you know, five years. I mean within, like, 12 months from your last publication.

Stuart Oberman: [00:06:59] Be careful what you do if you buy it from an organization, that they don’t just give you a manual and say, “Here. Open it and you’re good to go.” They have to be custom-made. Be careful what you have, because a lot of the online publications are simply statutory codes, which have no relevance whatsoever as to how to handle things day-to-day. So, it’s got to be curtailed. Get an OSHA manual. Your employees got to be trained. They got to be trained. And you’ve got to have an internal process on how to handle the complaints. It’s not if, but it’s when you’re going to get a complaint. And a process is how do I handle it? What do I do? Who do I go to? How quick do we need to get it resolved?

Stuart Oberman: [00:07:38] Because as these fires continue to stay open, the flames get hotter. And the more they dig, the more problems you’re going to have. And the key is to keep the government out of your practices as quickly as possible and out of your life as possible.

Stuart Oberman: [00:07:53] So, those are a couple of things. You know, those are a couple of things we looked at that we’re seeing a lot of things on. And if any takeaways from this, it’s have a process. Understand what the process is, figure it out. It’s not complex. Take a few minutes, train, procedures, internal matters. Those of all have got to be done correctly, succinctly, and in great detail. So, again, a couple of things, 10,000 foot view on what we need to do on OSHA.

Stuart Oberman: [00:08:26] We’re going to be talking maybe one or two other things on OSHA that I’ve been talking about for a while, that we’ve been seeing an enormous rise on for the last couple of months. So, again, thank you for joining us today at dentallawradio.com. And if you want to contact us, please feel free to do so. Our main number is 770-554-1400. Or send me an email, stuart, S-T-U-A-R-T,@obermanlaw.com. And keep joining us and we’re going to try to provide as much relevant content going forward as is possible. Have a fantastic day and thanks again for joining us.

About Dental Law Radio

Hosted by Stuart Oberman, a nationally recognized authority in dental law, Dental Law Radio covers legal, business, and other operating issues and topics of vital concern to dentists and dental practice owners. The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

Stuart Oberman, Oberman Law Firm

Oberman Law Firm
Stuart Oberman, host of “Dental Law Radio”

Stuart Oberman is the founder and President of Oberman Law Firm. Mr. Oberman graduated from Urbana University and received his law degree from John Marshall Law School. Mr. Oberman has been practicing law for over 25 years, and before going into private practice, Mr. Oberman was in-house counsel for a Fortune 500 Company. Mr. Oberman is widely regarded as the go-to attorney in the area of Dental Law, which includes DSO formation, corporate business structures, mergers and acquisitions, regulatory compliance, advertising regulations, HIPAA, Compliance, and employment law regulations that affect dental practices.

In addition, Mr. Oberman’s expertise in the health care industry includes advising clients in the complex regulatory landscape as it relates to telehealth and telemedicine, including compliance of corporate structures, third-party reimbursement, contract negotiations, technology, health care fraud and abuse law (Anti-Kickback Statute and the State Law), professional liability risk management, federal and state regulations.

As the long-term care industry evolves, Mr. Oberman has the knowledge and experience to guide clients in the long-term care sector with respect to corporate and regulatory matters, assisted living facilities, continuing care retirement communities (CCRCs). In addition, Mr. Oberman’s practice also focuses on health care facility acquisitions and other changes of ownership, as well as related licensure and Medicare/Medicaid certification matters, CCRC registrations, long-term care/skilled nursing facility management, operating agreements, assisted living licensure matters, and health care joint ventures.

In addition to his expertise in the health care industry, Mr. Oberman has a nationwide practice that focuses on all facets of contractual disputes, including corporate governance, fiduciary duty, trade secrets, unfair competition, covenants not to compete, trademark and copyright infringement, fraud, and deceptive trade practices, and other business-related matters. Mr. Oberman also represents clients throughout the United States in a wide range of practice areas, including mergers & acquisitions, partnership agreements, commercial real estate, entity formation, employment law, commercial leasing, intellectual property, and HIPAA/OSHA compliance.

Mr. Oberman is a national lecturer and has published articles in the U.S. and Canada.

LinkedIn

Oberman Law Firm

Oberman Law Firm has a long history of civic service, noted national, regional, and local clients, and stands among the Southeast’s eminent and fast-growing full-service law firms. Oberman Law Firm’s areas of practice include Business Planning, Commercial & Technology Transactions, Corporate, Employment & Labor, Estate Planning, Health Care, Intellectual Property, Litigation, Privacy & Data Security, and Real Estate.

By meeting their client’s goals and becoming a trusted partner and advocate for our clients, their attorneys are recognized as legal go-getters who provide value-added service. Their attorneys understand that in a rapidly changing legal market, clients have new expectations, constantly evolving choices, and operate in an environment of heightened reputational and commercial risk.

Oberman Law Firm’s strength is its ability to solve complex legal problems by collaborating across borders and practice areas.

Connect with Oberman Law Firm:

Company website | LinkedIn | Twitter

Tagged With: COVID-19, dental practie, Oberman Law Firm, OSHA, OSHA compliance, OSHA compliant, Stuart Oberman

Teledentistry

April 30, 2021 by John Ray

Teledentistry
Dental Law Radio
Teledentistry
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Teledentistry

Teledentistry (Dental Law Radio, Episode 1)

On the premier episode of Dental Law Radio, host Stuart Oberman surveyed various modalities of teledentistry, regulatory issues, the risks of “store and forward” or asynchronous teledentistry, and much more. Dental Law Radio is underwritten and presented by Oberman Law Firm and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

Intro: [00:00:02] Broadcasting from the Business RadioX Studios in Atlanta, it’s time for Dental Law Radio. Dental Law Radio is brought to you by Oberman Law Firm, a leading dental-centric law firm serving dental clients on a local, regional, and national basis. Now, here’s your host, Stuart Oberman.

Stuart Oberman: [00:00:26] Hello everyone, and welcome to Dental Law Radio. There is so much going on in the industry that it’s hard to pick a topic that is really top of mind. There’s probably 11 or 12 topics that we’re going to cover on this podcast. But I think today, with the advent of COVID-19, one of the biggest areas that we’ve really, really seen explode is teledentistry. It’s been, you know, out in the collateral side for a couple of years now. But I think that with COVID-19 and all of the issues that surrounded that, I think the most relevant topic today is teledentistry, and it is absolutely here to stay.

Stuart Oberman: [00:01:07] So, we get a lot of questions, you know, what is tele dentistry? And how does it affect us? And what are the modalities? So, I want to run through a couple of things really to give a 10,000 foot view of what teledentistry is and some of the things that are really the complexities of it. This is probably a four hour topic, but we’re going to keep it brief today. And we can sort of expand out, you know, in other podcasts. But I think today we’re just going to give a 10,000 foot view as to where we’re at on it.

Stuart Oberman: [00:01:35] So, you know, teledentistry in the United States has exploded. With the advent of COVID-19, like I said before, teledentistry is going faster than ever. It provides faster care. The concept was originally to keep patients out of the emergency rooms, which it certainly has done. But, you know, there’s a lot, a lot of state regulatory issues. No matter what state you’re in, I’ll venture to say it’s going to be different. And each board is different. Each state regulatory is different. For the health care side, what’s expected was not expected. But we’re going to cover some of the modalities in a little bit.

Stuart Oberman: [00:02:11] So, what are the concerns when you jump into teledentistry? You know, what are the concerns? Obviously, compliance. You’ve got HIPAA issues, you’ve got licensing issues, credentialling. You’ve got technology, which is changing every day it seems like. And then, of course, what’s the malpractice exposure, which is really yet to be explored. But, you know, like I said from the start, it’s here to stay. It’s not going anywhere. And the question is, how do our doctors want to implement this into their practice?

Stuart Oberman: [00:02:43] And the bottom line is, it’s either you adopt it or you don’t and you’re left behind. So, you know, we get this question, what are the modalities? So, what are the modalities? You know, what are the different types of teledentistry and how do we implement it? So, you’ve got a couple of things.

Stuart Oberman: [00:03:02] You’ve got live video, which the term of art is synchronous. So, synchronous, in it of itself, is live two-way interaction where the provider is using audiovisual technology. There are so many ways nowadays to provide this technology. If you’re going on your iPhone, we’ve got iPads, we’ve got everything imaginable that can have literally two-way conversation. And I think to limit yourself to one particular way to adopt that technology, I think, you’re hurting your own cause.

Stuart Oberman: [00:03:36] So, one of the most popular and probably one of the most dangerous ones to really implement because of regulatory matters is probably what we call Store and Forward. Store and Forward which is asynchronous. So, the asynchronous side is transmission of recorded health information, X-rays, photographs, video. This is where you have got to be compliant. You can’t even begin to do these modalities if you’re not in compliance.

Stuart Oberman: [00:04:05] So, again, under the asynchronous, basically, it’s digital impressions through a secured electronic communications systems to a dentist. Basically, it’s where the dentist goes onto a platform, as if it’s a waiting room, and literally picks up patient data. And then, it’s reviewed and then there is communication with the patient. The problem is, is that this is not face-to-face. It’s delayed communication. And my concern on this particular modality is the loss of transmission. If you’re just emailing patients back and forth, I think you’ve got some regulatory issues, that you’ve got some concerns that you need to address. And then, I think that you’ve got to determine what your purpose is as far as these two modalities.

Stuart Oberman: [00:04:53] So then, you know, on a third modality, you’ve got Remote Patient Monitoring, what we call an acronym of RPM. So, this is basically personal health and medical collection data from an individual in one location via electronic communication. So, this is transmitted to a dentist in a different location. You know, for years, years, and years, our dentists getting information on their computers, laptops, iPhones, iPads. And this is sort of bringing it to a whole another secured level where this has to be done on a secured platform. We’ve got patient information is coming back and forth and it’s got to be encrypted. So, there are a lot, a lot of security issues, a lot of technical issues, that I think have outgrown the iPhone concept because of the complexities.

Stuart Oberman: [00:05:53] So then, your final modality is your mobile health or mHealth, which is mobile communication by cell phones, tablets, and other forms of electronic devices. So, that’s pretty simple in it of itself. But you have to determine how that is going to be done, whether you’re going to be getting information off of a platform, whether you’re going to be setting up face-to-face meetings with your patients, which we always recommend for regulatory compliance issues.

Stuart Oberman: [00:06:20] So, you know, in today’s world where our doctors are asking, “Well, we’re not going to render care for teledentistry, but we want to use it as a screening method for our patients.” So, I want to give a couple of examples of how our clients have implemented this during COVID-19. You can use a screen process in multiple ways.

Stuart Oberman: [00:06:45] Example, so a lot of our doctors had questions regarding COVID. And I’ll use that as sort of the nowadays thing. But, you know, this may change as we open up, as we get the shots, as other things come about, and there’s always going to be the next problem. So, the question is, how do I take this right now with what we’re talking about and implement that down the road?

Stuart Oberman: [00:07:12] So, example, so here’s some questions. So, you have your patient come in your office. And in the lobby, you’re asking them questions. Well, my question is, “Why can’t you do this via remote communication?” I mean, you can ask this clearly over communications, over the internet, direct access. So, do you have a fever, cough, shortness of breath? Now, are you going to have a patient come into your office and ask him that question, when you could screen these through the use of teledentistry? Have you been tested for COVID? has a family member been tested? Have you been exposed to anyone with symptoms of COVID-19?

Stuart Oberman: [00:07:48] Again, there’s certain areas of the country, you know, obviously, the northeast is a little bit tighter. In the south, we say that COVID never hit the south. But, you know, things out west was a little bit tighter. So, these are things you got to implement. You know, again, a question, have you traveled to another country? Are you a health care worker, in a high risk job, law enforcement, trucking, grocery store? You know, in some aspects in some states, teledentistry can be used to prescribe antibiotics and pain medication. Again, that’s going to depend on your state law. That’s going to depend on the process for keeping your patients out of the H.R. These are some very, very, very generic discussions regarding teledentistry.

Stuart Oberman: [00:08:37] But as practices grow, as technology becomes more and more accessible, as security becomes better, as the process becomes better, it’s going to be clunky at first. To grow, to stay at the top of patient care, you’re going to have to implement teledentistry at some point. And that will depend on the state law or how you develop your practice, provide patient care, patient service.

Stuart Oberman: [00:09:10] You know, one way to use teledentistry is if you have a patient that is constantly having problems after a surgery. Let’s say, you got a bad root canal and you’re having trouble with the B2 canal. Well, why not get on teledentistry and talk to that patient face-to-face? It’s great to do email. A lot of times our doctors will use their staff members to do this, which becomes sort of problematic because then there’s ongoing problems.

Stuart Oberman: [00:09:39] Cut to the chase. Get on one-on-one with the patient, direct communication, figure out what the problem is, and get it done. Because as these problems go on, “Well, I’m busy. I don’t have time to bring them in. My patient is booked.” You need to get them in. And one way to do this is get them over the internet, get them on the screen, talk to them, see their emotions, see what the problems are. And maybe something is not even related to you. But this is one aspect of teledentistry where you can clearly, clearly help that patient care.

Stuart Oberman: [00:10:14] And then, we’re seeing a lot of our doctors use teledentistry as a customer service tool, confirming appointments, any concerns, pre-screens, insurance information. Sometimes you’re just not going to get it over the phone, you need to see it. A lot of times in our office, we’ll do some remote Zoom calls and we got the documents to share a screen in front of us. So, develop those technologies. It is all for patient care. That’s what it’s about. That’s what you’re in the business for, at the end of the day, is patient care and provide the best possible service you can.

Stuart Oberman: [00:10:47] So, those are just a couple of things that we want to touch base on teledentistry. Again, we can talk hours on teledentistry. But this will give our guys a good overview, a good 10,000 foot view. So, we’re going to be covering other areas in a podcast that we feel relevant, top of mind, and, really, on the forefront of a lot of things. But that’s going to conclude our podcast for today.

Stuart Oberman: [00:11:14] Again, these segments are going to be relatively brief. We want to go ahead and get everything at the forefront, get our doctors thinking about everything, what’s going on. But you can check out other podcasts at dentallawradio.com. And if you need to get in touch with us, you know, reach out, give us a call. Call our main number, 770-554-1400, Oberman Law Firm. Or send an email to me directly, Stuart, S-T-U-A-R-T, @obermanlaw.com. And I want to thank everyone for joining us today. We want to continue these podcasts and bring relevant information top of mind that’s happening every day in our dental practices which we have access to. And we look forward to seeing you on the radio, as we say. Have a great day. Thank you.

About Dental Law Radio

Hosted by Stuart Oberman, a nationally recognized authority in dental law, Dental Law Radio covers legal, business, and other operating issues and topics of vital concern to dentists and dental practice owners. The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

Stuart Oberman, Oberman Law Firm

Oberman Law Firm
Stuart Oberman, host of “Dental Law Radio”

Stuart Oberman is the founder and President of Oberman Law Firm. Mr. Oberman graduated from Urbana University and received his law degree from John Marshall Law School. Mr. Oberman has been practicing law for over 25 years, and before going into private practice, Mr. Oberman was in-house counsel for a Fortune 500 Company. Mr. Oberman is widely regarded as the go-to attorney in the area of Dental Law, which includes DSO formation, corporate business structures, mergers and acquisitions, regulatory compliance, advertising regulations, HIPAA, Compliance, and employment law regulations that affect dental practices.

In addition, Mr. Oberman’s expertise in the health care industry includes advising clients in the complex regulatory landscape as it relates to telehealth and telemedicine, including compliance of corporate structures, third-party reimbursement, contract negotiations, technology, health care fraud and abuse law (Anti-Kickback Statute and the State Law), professional liability risk management, federal and state regulations.

As the long-term care industry evolves, Mr. Oberman has the knowledge and experience to guide clients in the long-term care sector with respect to corporate and regulatory matters, assisted living facilities, continuing care retirement communities (CCRCs). In addition, Mr. Oberman’s practice also focuses on health care facility acquisitions and other changes of ownership, as well as related licensure and Medicare/Medicaid certification matters, CCRC registrations, long-term care/skilled nursing facility management, operating agreements, assisted living licensure matters, and health care joint ventures.

In addition to his expertise in the health care industry, Mr. Oberman has a nationwide practice that focuses on all facets of contractual disputes, including corporate governance, fiduciary duty, trade secrets, unfair competition, covenants not to compete, trademark and copyright infringement, fraud, and deceptive trade practices, and other business-related matters. Mr. Oberman also represents clients throughout the United States in a wide range of practice areas, including mergers & acquisitions, partnership agreements, commercial real estate, entity formation, employment law, commercial leasing, intellectual property, and HIPAA/OSHA compliance.

Mr. Oberman is a national lecturer and has published articles in the U.S. and Canada.

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Oberman Law Firm

Oberman Law Firm has a long history of civic service, noted national, regional, and local clients, and stands among the Southeast’s eminent and fast-growing full-service law firms. Oberman Law Firm’s areas of practice include Business Planning, Commercial & Technology Transactions, Corporate, Employment & Labor, Estate Planning, Health Care, Intellectual Property, Litigation, Privacy & Data Security, and Real Estate.

By meeting their client’s goals and becoming a trusted partner and advocate for our clients, their attorneys are recognized as legal go-getters who provide value-added service. Their attorneys understand that in a rapidly changing legal market, clients have new expectations, constantly evolving choices, and operate in an environment of heightened reputational and commercial risk.

Oberman Law Firm’s strength is its ability to solve complex legal problems by collaborating across borders and practice areas.

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Tagged With: dental law, dentistry, Oberman Law Firm, Stuart Oberman, teledentistry

Decision Vision Episode 114: Should I Let My Children Take Over the Business? – An Interview with David Ray and Matthew DiCicco of Eubel, Brady & Suttman

April 29, 2021 by John Ray

Eubel, Brady & Suttman
Decision Vision
Decision Vision Episode 114: Should I Let My Children Take Over the Business? - An Interview with David Ray and Matthew DiCicco of Eubel, Brady & Suttman
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Eubel, Brady & Suttman

Decision Vision Episode 114:  Should I Let My Children Take Over the Business? – An Interview with David Ray and Matthew DiCicco of Eubel, Brady & Suttman

Only one in nine businesses make it to the third generation of family ownership. David Ray and Matthew DiCicco of Eubel, Brady & Suttman joined Mike Blake to cover some of the financial and psychological issues of transferring a business to the next generation, and the factors which go into that decision. “Decision Vision” is presented by Brady Ware & Company.

Eubel, Brady & Suttman Investment and Wealth Management

Eubel Brady & Suttman was formed when three friends came together as business partners more than two and a half decades ago. From the very beginning, a high value has been placed on trust, friendships, caring for clients, long-term investment results and a single value-oriented investment philosophy focused on absolute rather than relative returns. EBS clients are business partners and often become friends. They strive to communicate accordingly – being as transparent as possible. For EBS, Investing in You is about taking the time to learn what is important to every client, those they care about and how the firm’s investment and wealth management processes might provide them peace of mind.

Company website

David Ray, Chief Operating Officer, Eubel, Brady & Suttman

Eubel, Brady & Suttman
David Ray, Chief Operating Officer, Eubel, Brady & Suttman
David is responsible for the day-to-day business operations for the firm. He is also a member of the Consulting Services Group where he works with individual clients and business owners. David has 38 years of corporate management experience. Prior to joining EBS in 2003, he worked in various financial and management capacities at The Berry Company and as Chief Financial Officer of AcuSport Corporation. David holds a B.S. degree in Accounting from Wright State University in Dayton, Ohio and an M.B.A. from the University of Dayton in Dayton, Ohio.

 

Matthew DiCicco, Senior Vice President of Consulting Services & General Counsel, Eubel, Brady & Suttman

Matthew DiCicco, Senior VP Wealth Management / General Counsel

Matt is responsible for developing long-term relationships with high net worth individuals and business owners, and serving as the firm’s general counsel. He takes a collaborative approach and applies the experience gained through his prior law practice to help clients address their unique circumstances. Prior to joining EBS in 2016, Matt practiced law in the private sector for more than 15 years. He holds a B.A. degree in Psychology from Gannon University in Erie, Pennsylvania and a J.D. from the University of Dayton in Dayton, Ohio.

 

Mike Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is the host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms, and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth-minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision-maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast.

Past episodes of “Decision Vision” can be found at decisionvisionpodcast.com. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Connect with Brady Ware & Company:

Website | LinkedIn | Facebook | Twitter | Instagram

TRANSCRIPT

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional full service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:21] Welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owners’ or executives’ perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:41] My name is Mike Blake, and I’m your host for today’s program. I’m a director at Brady Ware & Company, a full service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta per social distancing protocols. If you would like to engage with me on social media and my Chart of the Day and other content, I’m on LinkedIn as myself, and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. If you like this podcast, please subscribe on your favorite podcast aggregator, and please consider leaving a review of the podcast as well.

Mike Blake: [00:01:15] So, today’s topic is, Should I let my children or family take over the business? And, you know, this is not a topic that people run into every day, but it is a topic that has a lot of depth to it. And most of us, if we’re not in a family business, we probably know somebody that is. And it might be a business that’s been in the family for one generation, it might be a business that’s been in the family for many generations. And, interestingly, on a side note, some of the businesses with the most longevity are insurance businesses, interestingly enough.

Mike Blake: [00:01:50] And I wonder if the fact that they have this actuarial model somehow enables them to manage risk over the long term, maybe, than other firms. But it is a fascinating topic. And I think given the way that our economy is shaping capital gains, tax changes, notwithstanding, that family businesses are going to become an increasingly important asset. You know, we live in a time of great uncertainty and there’s a lot of literature now coming out of both The Wall Street Journal and The Economist that, you know, for the time being, the notion of this risk-free rate of return of a five percent that most of us have grown up with counting on is really not in the cards.

Mike Blake: [00:02:37] People who are millennials or And Gen Xers may be fortunate to have a risk- free rate of return of two to three percent, frankly, and there are a lot of factors going into that. But I’m not going to discuss it in this particular program. But, you know, a family business is potentially a tremendous asset for wealth building, for legacy building, for taking care of one’s children or not. Warren Buffett’s been very clear, he’s not going to leave a whole lot of money to his children. Bill Gates is sort of the same way. But everybody approaches this differently.

Mike Blake: [00:03:16] And intergenerational businesses do sort of take on a life of their own. I have a few clients like that where I’ve helped them write their family business charter, the family charter, which is sort of like the constitution of how are you going to govern these things. And there are businesses that are multigenerational family businesses that are names that you may not have realized. Kikkoman, the soy sauce maker in Japan, is a business that traces back to a group of eight families that are still in ownership today, back in the 17th century. The Rothschilds date back to the 18th century back in Bavaria. Something closer to home, you know, the Fords are on their fourth generation. And the Mellon’s are in something like their sixth or seventh generation. So, you know, they are around and they may not be as visible, but they’re around.

Mike Blake: [00:04:09] So, I hope you’ll find this a very interesting topic, even if it doesn’t necessarily apply to your particular situation. Or maybe you’ll decide you want to make it a situation. If you’re just starting out with your business, maybe this will inspire you to create an asset that can be valuable to future generations to come.

Mike Blake: [00:04:28] And joining us today are David Ray and Matt DiCicco of Eubel Brady & Suttman. With over 40 years of corporate management experience, David has successfully held multiple positions within the C-Suite prior to joining EBS in 2003. Today, David is responsible for the day-to-day business operations of EBS. As a member of the Wealth Management Group, David works closely with high net worth individuals and brings the ability to assist clients with the preservation and growth of a closely held family business. David also brings a unique talent through his study of behavioral assessment and talent optimization. Using behavioral analysis, David helps business owners and clients define and develop an ideal state definition for their personal business and financial future.

Mike Blake: [00:05:12] Matt joined EBS in 2016 after practicing law in the private sector for over 15 years. Today, Matt applies his experience to serve high net worth individuals and business owner clients as a member of the Wealth Management Group of EBS. Whether a client has a family member going through divorce, a probate question, or an issue burdening their business, Matt is the legal resource to provide direction. Utilizing a proactive approach, Matt helps clients prepare for the positive and negative life issues that may impact their portfolio. Matt is also responsible for managing the legal risk within EBS’s private investments.

Mike Blake: [00:05:45] Eubel Brady & Suttman was formed when three friends came together as business partners more than two-and-a-half decades ago. From the very beginning, a high value has been placed on trust, friendships, caring for clients, long term investment results, and a single value oriented investment philosophy focused on absolute rather than relative returns. EBS’s clients are business partners and often become friends. They strive to communicate accordingly being as transparent as possible. For EBS investing in you is about taking the time to learn what is important to you, those you care about, and how the firm’s investment and wealth management processes might provide you peace of mind. David and Matt, welcome to the program.

Matthew DiCicco: [00:06:23] Thank you.

David Ray: [00:06:24] Thank you very much, Mike.

Mike Blake: [00:06:26] So, I read a statistic that indicates that something on the order of eight out of ten family businesses have no succession plan whatsoever. Do you think that’s an accurate statistic? And if so, why do you think that number is so high? And this seems high to me.

David Ray: [00:06:46] Mike, I think, one of the challenges we’ve got with answering that question is, succession, if you say you have a succession plan, I think means a lot of different things to different people. And in our experience, we would view succession plan and having one in place as having a number of elements. It would include, for example, the management succession, the depth of your bench. It would include estate and tax strategies. It would include how are you going to work with families, something you alluded to in your opening comments, kind of what is the philosophy of the family around the business, and the role of active shareholders as well as those that aren’t involved in the business.

David Ray: [00:07:33] And then, ultimately, what’s the vision for the company down the road, whether it be sold or transferred or whatever that might be. So, it’s a pretty all encompassing definition in terms of the way we look at it. And, frankly, it’s not something as a to-do item. We look at it as kind of an ongoing item that’s key in governing the business correctly.

Matthew DiCicco: [00:07:58] And, Mike, I might add to that and say, when you referenced no succession plan, I think that that implies that they have no plan at all in place. I think that most business owners have some idea of what they want to do with the business some day, some conceptual idea. Now, that conceptual idea may very well change as they become educated about their options and consequences of the different strategies they wish to employ. But I think that that statistic is high. I think that most people do have some conceptual idea of what they want to do with the business.

Mike Blake: [00:08:32] So, I want to share an observation with you, you know, it seemed to me that back in the first decade of this century, I think there are a lot of predictions that somewhere around 2010, 2011, that a lot of family businesses were going to turn over. That people simply were going to have to sell their businesses. And I think investment bankers, in particular, were kind of licking their chops saying, “Oh, boy. We’re going to have the best years ever selling all of these family businesses.” And, you know, I’m not sure that that’s necessarily happened. I think that baby boomers are hanging in their businesses longer than a lot of people would have predicted. Do you agree? Do you have a similar observation? And if so, what do you think is driving that?

David Ray: [00:09:20] I would say that that’s probably correct. We were exposed in some previous presentations to a number of over 15 million private businesses and about two-thirds of those are controlled by baby boomers, Michael. And I think, frankly, one of the things that we’ve seen with many of our business owner clients is, frankly, they’d like to be farther along than they are.

David Ray: [00:09:48] However, in many cases, for you to take on some of these succession issues related, for example, to developing your management team and your bench strength, it is the equivalent of adding a part time job. And most of the business owners I know are operating the business day-to-day, frankly, are working way more than 40 hours anyway. And so, when you look at the possibility of adding on to a part time job, that’s just something that’s not practical for them to do both. I think that’s one big issue.

David Ray: [00:10:20] And I think the other one is that, people, in some cases, get so much out of running the business and are so excited about it. That’s one of those things that’s easy to procrastinate, until there’s some kind of event where you really have to act. And we see that in many cases where you have fewer options, in fact, because of the whole situation or whatever it might be becomes a reality.

Matthew DiCicco: [00:10:47] Yeah. I may speak more to really what’s driving this. And, you know, one thing I would say is, medical advancements or living longer or healthier, valuations are high right now, so, frankly, it limits the buyer pool. And then, you know, when things are good, when you’re feeling good – pre-COVID – the business is throwing off cash, valuations in the market – I think you referred to, you know, a two to three percent risk-free rate of return – when you get a whole bunch of money for your business, now, you have to figure out what you’re going to do with that money. And there’s not a lot of good options.

Matthew DiCicco: [00:11:26] So, when you’re doing good and you’re feeling good and your business is throwing off cash, it tends to lead to procrastination. And then, you can look at all the reasons why people procrastinate in the formulation of a formal strategic plan and the implementation of a formal strategic plan. And there’s lots of reasons, right? You know, one of those is tough decisions have to be made. You’re making decisions about your baby. For some people, their lifetime of work and achievement that they almost view as being a reflection of themselves, a piece of themselves. And, you know, when you have family members involved in the business, it requires tough decisions to be made with regard to those family members.

Matthew DiCicco: [00:12:11] And then, finally, there’s finality. When you make that decision, you formulate that formal plan, you begin to implement that plan, and changes start to be made. That is a real life changing moment for some people.

Matthew DiCicco: [00:12:27] So, Mike, one of the things that the David and I work together on is utilizing what — and then that succession blueprint. We’re helping business owners proactively define what a successful transition would look like for them. And in doing that, we’ll provide insight into their own behavior and the consequences of their behavior can have on planning the transition. As well as just identifying priorities, identifying the marketability of the business, what can make it more or less valuable. As well as providing some different ranges of valuations on a roughly right type of basis.

Matthew DiCicco: [00:13:08] And helping them using one of our proprietary models identify what that retirement is going to look like and what this hypothetical pot of money is going to do for them based upon their own anticipated needs. And sometimes just providing a lot of education and peace of mind can help them get over that procrastination stumbling block and start making decisions whereby they can transfer to the next generation.

Mike Blake: [00:13:36] So, I think I’m going to want to come back to that succession blueprint. But before I do, you said something at the outset of that answer that I think I’m going to make up a new word, just subtle smart. And because of that, I want to come back because I think it’s so important and it’s easy to miss. And that is that, when you sell a business, you suddenly become an investor, especially if most of your investable assets have been locked into the business. And I think something that gets missed – and I advise my clients on too – is, when you sell your business, ostensibly, you have this big pile of cash. You now need to do something with or should do something with. And is it going to generate as high a return on a risk adjusted basis as what you are already doing?

Mike Blake: [00:14:24] And trying to map that puzzle is not as easy as it sounds. And on this I’d love you to comment, a market like what we have today, I think is actually a double edged sword. Because on one hand that may allow you to sell your business for an attractive valuation. But on the other hand, when you have a market that might be at the top – and I’m not going to I’m not going to offer hard or fast comment. I’m not a RIAA. I’m unlicensed – but if you are at a high point in the market, what kind of returns are you going to get at that particular point in time? It’s just how high can these things go in the short term?

Mike Blake: [00:15:06] And, you know, that’s a subtle question that you have to think about. And maybe that may lend to a decision to keep the business in the family simply because of a market timing issue. Every CFA in the world is just about to point a gun at my head. I’m not advocating market timing. But if you have a market environment where returns are hard to come by, I do think it’s only prudent to look at that environment when you sell your business into it. I took much more time asking that question than I should have, but I love you to react to it.

David Ray: [00:15:45] So, it’s funny, because Ronny, one of our founding partners, talks about this issue a lot with business owners and with us internally. And you’re exactly right, Michael, and I’ll use an example. I think I’ll use an example, if you had bought Cisco Systems and you really liked the company in 1999. And 20 years from then, you plan to retire. Actually, when you liquidated that 20 years later, you would have had a pretty substantial double digit loss. And it’s because Cisco sold at a very high price.

David Ray: [00:16:21] And one of the things that generally is the case is, private markets and valuations you get in sales in the privates tend to follow the public markets. And, therefore, to your point, if valuations are high and you’re getting a good number on a sale to have a private business, it’s very important that you go in with both eyes wide open from a preservation of capital standpoint. Because the last thing you really want to have somebody do is to go through and to work their tail off and then, all of a sudden, reinvest and have losses that are significant. So, I think that’s something as we work with clients, we really try to manage expectations when prices are very high in terms of that reinvestment strategy.

Matthew DiCicco: [00:17:06] Yeah. And what I would say in addition to that is, we work very hard to minimize the risk of a permanent loss of capital. So, you liquidated your business for a good number. We’re going to employ several different strategies to try to minimize any risk of you throwing it into an investment now at a high number that may ultimately come down. It may not recover by the time you’re ready to use this asset. So, that could be a whole another podcast on the different strategies [inaudible], but we do employ them.

Mike Blake: [00:17:37] So, a concern I hear – and you touched on a little bit, but I’d love you to expand upon it – frequently in transferring a business within the family is the risk of creating family strife. And for good or ill, I make a lot of money on adjudicating, in effect, or refereeing those family strife kind of issues. And I’m curious, is that a consideration that you see frequently? Is that a realistic fear? And if so, what are some tips you can provide to manage it or even assess if that family strife even is manageable?

David Ray: [00:18:12] Well, to answer your question, we see it a lot particularly in situations where you have some family members who are active in the business, may have a managerial role, but may have an employee role, whatever it might be. And then, you also have other folks who live off the dividends, let’s say, of the cash flow of the business. And particularly at times when the owners and operators of the business may be looking at long term issues, and that may, for example, behoove the business to defer dividends, for example, that’s going to create some strife. But there’s also personality related issues that we see that create strife. There’s extreme examples that we’ve seen where a judge had to even intervene. And for board meetings have representation for kind of a divided family here in a business not too far from us. So, this is a huge issue.

David Ray: [00:19:10] But I think the one lesson that we see and we think is really important is, yes, there’s going to be strife. But if you don’t deal with that strife proactively, the strife down the road can be much more painful. And so, one of the things that we try to do is to kind of work with folks, give them behavioral insights on things that may help them understand why someone may be looking at the same situation differently than they do. And try to, in some cases, even encourage conversations and have kind of whiteboard sessions to really get to the bottom of these issues so that there can be a continuity in terms of how these things are addressed.

Matthew DiCicco: [00:19:54] And I think David and I could both spat off a bunch of examples. As, Mike, I’m sure you could as well, of the various causes for family strife. There’s lots of different things that that can cause it. But, you know, frankly, in terms of managing it, some of the more effective things that I’ve seen have just been where you have a strong family member, business owner-member, who’s willing to set expectations of the next generation early on.

Matthew DiCicco: [00:20:21] And then, secondly, have the confidence and the courage to put the right person in the right seat. And that’s not always the easiest thing to do. But, you know, frankly, managing and promoting your kids as you would any other employee, having defined job descriptions and duties, having performance reviews and those types of things, I think, can be helpful.

Matthew DiCicco: [00:20:42] But then, also, actually one unique thing that David and I have seen is a family business, multigenerational, where all of the kids in the next generation were required to complete college, and work outside of the family business for a period of years before they were even eligible to work in the family business. And by that point, some of the folks decided, “I’m not that interested anymore. I found what I like over here.” And for the ones that did come back, they now have real world perspective. They’ve had to work for somebody. They’ve had to answer to somebody that’s not mom or dad, or grandma, grandpa, or whoever else is there.

Matthew DiCicco: [00:21:19] You know, I can tell you, I think it’s exceptionally valuable. And that I have some investments and businesses of my own and I’ve fired my own son. And, you know, it’s a tough thing to do, but sometimes it’s the right thing to do and it certainly provides an education.

Mike Blake: [00:21:37] Well, you know, you talked about a future podcast topic, firing your own son, that’s about as real and raw as it gets.

David Ray: [00:21:45] Mike, my first business – as a side – I fired the guy who became my best man later in my wedding. So, yeah, we’ve got a whole topic opportunity there.

Mike Blake: [00:21:56] Well, boy. We’ll have you back. So, to me – and this is a an uneducated view – it seems like keeping the business seems like almost kind of a natural thing to do. It seems, at least on the surface, you don’t have to go find a buyer, for example. You know, at some point, you let somebody take over the family business. We’ve talked about the complexities in doing that. But at a very high level, that just sort of seems like the path of least resistance. In your experience, do you think that more business owners than not actually take that path? Or do more of them tend to gravitate towards some sort of external exit?

David Ray: [00:22:36] The statistics would show – and we’ve seen a couple of independent studies on this, and I’ll quickly reference one – that you take nine businesses, four tend to vanish before they get through a second generation, two are sold, three get to the second generation, but only one of those get to a third generation. So, the statistics would suggest that it’s a tough road. And I think Matt kind of alluded to this previously, but I think the more professional the management approach is, probably, the greater chance that you have to pass the business through generations in an orderly manner and continue to grow the business in value.

David Ray: [00:23:17] And, you know, we use EOS as a governance management system at our company, you know, there’s a bunch of successful ones. But in our experience and in doing some of these companies, the disciplines that they have in place, which you can pick up on pretty quick just kind of spending time with managers or touring facilities, they’re kind of the key to the ability to keep things thriving.

Matthew DiCicco: [00:23:47] Yeah. I would add that, you know, I think a lot of it depends on the type of business and then also what’s important to the owner and to the family. You know, is this a business that started as a family business, like a family restaurant or a family nursery or something like that? And other people, frankly, they are just serial entrepreneurs, right? They can’t wait to stand up the next idea, and grow it, and sell it, and amass generational wealth by building and selling companies over the course of their career. So, I mean, I would say that it’s a little bit specific.

Mike Blake: [00:24:22] So, you know, that phenomenon you just brought up segues, I think, nicely into a question. Is that, there’s a phenomenon out there called shirtsleeves to shirtsleeves. And the the notion there is that, if wealth is built in one generation, usually around a family business, that it’s typically gone by the third generation. And that might almost seem to argue against trying to keep the business in the family, because, statistically speaking, the subsequent generation just may not be equipped either emotionally, skill set, or otherwise to take on that responsibility. Would you agree with that? I mean, it sounds like at least the statistics bear that out. If only one in nine of those companies ever make it to the third generation or less than that. But what do you think about that?

David Ray: [00:25:13] You know, I think it goes back to Matt’s point, I think it is kind of facts and circumstances. I could cite an example where the first company I was in made it very successfully to the third generation. There was a sale that the third generation key person stayed on. But, frankly, chose of his own accord to leave, frankly, because of some differences of opinion and he wasn’t used to reporting to somebody. I think that’s a key part of it.

David Ray: [00:25:42] But it depends probably, Michael, more than anything else about how valuable that business is. Because you’ve got a really valuable business that is being run effectively by the family, then it’s easy to keep going. But if you can start to see the wheels slow down, the other family members who are owners, and there’s just not the level of professional management that needs to kind of take to the next generation. If you don’t do something, like trying to sell, for example, or at least take some money out, then all you’re doing is seeing that golden goose kind of a road.

Matthew DiCicco: [00:26:18] Yeah. And I’ll really be interested to see how that statistic may change with the advent of the technological advances that we have of late. Because I can think of several examples where there is a multigenerational family business that everybody has done very well. And then, you have the younger generation come in and utilize this thing called the Internet and they explode it. And, you know, it wouldn’t surprise me if you see a lot more of the younger generations coming in and taking a good, strong family business, and scaling it through technology.

Mike Blake: [00:26:53] That is a fascinating and a very compelling statement, and I haven’t given any thought to that. But, I mean, it makes sense to me – it’s also hard to put this into words. The fact of the matter is that we’re all surrounded by technology, right? Many of us maybe more than we want to. And it’s not like growing up around a car company or a candy company where you don’t just build cars or make candy over the course of your normal life, but you certainly interact with technology over the course of your normal life. Right? And that could provide sort of an environment for companies in that industry, at least, or families whose companies are in that industry to sort of have a head start in terms of the mentality about technology and how it changes. And don’t get too comfortable in so many of the other rules that make technology businesses different.

David Ray: [00:27:53] And I think to Matt’s point, if you look at some of these companies that have had in the past but have basically been forced into embracing e-commerce, and if they’ve got the right firepower behind them, they, in some cases, are experiencing very explosive growth on that segment of their business.

Mike Blake: [00:28:18] So, you know, not everybody is built to run a business necessarily. Have you encountered scenarios in which a business, maybe an owner really wanted to pass their business on to children or at least a family member. But to your mind, they weren’t really qualified. And maybe the children themselves said, “I don’t want to do this. I’ll run this into the ground. Just sell it.” What’s your advice in those circumstances? Do you just sort of then ride that out? Or do you try to be proactive in trying to get family members interested and skilled to run the business? What, in your mind, is best practices in that kind of scenario?

David Ray: [00:29:04] Well, on this behavioral side that you touched on, that’s something that we’re fascinated by and have learned a lot from. And I learned a lot from a guy named Michael Bole, who we still use, frankly, to talk to some of our business owner clients about this very issue, Michael. And I will tell you that, often without someone knowing it, they may take that next generation and kind of force them into a role that, frankly, does not give them satisfaction. They may have the confidence to do it. But, frankly, over time, they don’t get much satisfaction out of it.

David Ray: [00:29:46] And that can be something that leads to an erosion of value of business. Not to speak of, you might be contributing to that child not having as happy a life as they deserve and should have. And we’ve seen that. For example, if you get a really extroverted individual who ran the business, was great at creating relationships, and drove sales through that relationship building. And all of a sudden, you’ve got somebody that comes along that’s much more operational oriented and you try to put them in that role. We’ve seen that kind of scenario. And it’s important to kind of recognize that not just is the competence there and the desire, but is there a fit from the standpoint of a behavioral match on success for that type of job?

Matthew DiCicco: [00:30:34] Yeah. And that’s part of that succession blueprint. Some of the tools that we can offer to assess multiple factors, such as the aptitude, the competence, desire, and interest. And there’s more to the decision of finding the right person for the right seat than just who you were born to, right? So, I mean, if you’re really looking for the overall right person to move the business forward, sometimes that’s going to result in decisions that, you know, might not be the best for the family, but it’s best for business versus the opposite.

David Ray: [00:31:12] And, Mike, obviously, I think maybe one of the trickiest combinations is that, you’ve got a child who really desires to be a part of the business and take it over. But, frankly, just the aptitude or the ability to embrace what’s necessary just isn’t there. And that can create for some significant family challenges that are very apparent to the employees. Probably the employee knows better than anybody that that kid is capable of running the business.

Matthew DiCicco: [00:31:43] Yeah. And that child may have a role. It may not be in the role of –

David Ray: [00:31:47] A leader.

Matthew DiCicco: [00:31:48] Right. Exactly.

Mike Blake: [00:31:50] And at least not right away, right? I mean, the beauty of a family business, I do think the time horizons are expanded. And I think, in fact, there’s data out there that suggests that family businesses tend to outperform their non-family counterparts. I think one of the things that drives that is the fact that they tend not to make snap decisions. They tend to really kind of take their time. And, frankly, they have a longer investment time horizon, too, because they’re generally not wired to a quarter to quarter basis.

Mike Blake: [00:32:22] So, in that scenario that you described with a child that would like to take over the business, in a family scenario, I imagine that means the conversation isn’t necessarily know, but just simply not yet. Whereas, in a more “professionalized environment,” for lack of a better term, it’s more like up and out. You’re not going to give me the opportunity that I’m out.

David Ray: [00:32:44] Yes.

Mike Blake: [00:32:46] And so, I want to switch gears here. I want to talk a little bit about valuation, because that’s near and dear to my heart. And I think one of the trickiest things about a family business and one of the drivers of the decision, of course, is, what is the value of the business and what is its value to a third party buyer versus the value to the business.

Mike Blake: [00:33:16] And an observation I hear frequently, particularly from investment bankers and private equity folks is, “I couldn’t sell that business” or “I couldn’t buy that business because the seller was simply irrational.” And I kind of wonder about that because I wonder if maybe they’re irrational because the seller isn’t a private equity group. They’re not an investment banker. But I kind of wonder if sometimes the business can just simply be worth more to the current owner than it is to anybody else. And that doesn’t make anybody’s fault. That’s just kind of how the numbers kind of work and how the values kind of work. What do you think about that? Am I crazy? Do I have three heads for saying that? Or do you think there’s a grain of truth in that notion?

David Ray: [00:34:04] I think that I would tend to agree with you. And particularly, if you don’t just measure in purely an economic sense, there’s a lot of things we’ve seen that are run through the business that enhance the quality of life that by themselves can make the business more valuable to that owner. That is a significant issue that we see that can really enhance lifestyle that you would lose if you sold the business. So, I think you’re exactly right on that one.

David Ray: [00:34:43] In fact, Matt and I were talking about this in preparation. And I was telling him, all the folks I’ve sat down with that have never sold their business, I’ve only seen one that really had some internal resources that had their arms around what the business was really worth to a sophisticated buyer. And so, there really is two different notions about what a business is worth. And I think it’s really hard to keep it purely economic because of legacy issues, and lifestyle, and other things that that business owner enjoys along with the economics.

Matthew DiCicco: [00:35:21] Yeah. And, you know, we typically come across situations like that. Oftentimes, it has been brought about by locker room talk or golf course talk or cocktail party talk where, you know, they hear so-and-so got a certain EBITDA multiple for their business or, you know, Sally’s Machine Shop sold for, you know, whatever down the street. And so, therefore, my business must be worth at least that. And those situations really require education, Mike.

Matthew DiCicco: [00:35:52] And that’s where this business marketability element of that succession blueprint comes in, where, you know, we look at the different factors that impact multiples and valuation such as the type of the business, the health of the business. You know, they have a ton of revenue, but it’s concentrated in one or two customers or they don’t have recurring revenue. Every single dollar is a unique customer in a single transaction. They don’t have a moat. They don’t have any real competitive advantage. They don’t have a stable management team. I mean, you can think of all the different reasons that impact valuation.

Matthew DiCicco: [00:36:29] And sometimes helping them just understand what is impacting the valuation, but more importantly, here are some steps we can take on a going forward basis to improve valuation and improve marketability. And here’s a due diligence checklist. And this is what your prospective buyer is going to be asking of you. So, rather than try to do all this in, you know, 30 days, when you get the request for information, why don’t we change some policies and procedures on a going forward basis to start compiling that data and then you’re ready to go. You have like a very organized well run machine when you’re ready to sell. And that also improves valuation.

David Ray: [00:37:09] And, Michael, related to that, one of the tools we’ve used with business owners that we’ve worked with is to basically go through a quick assessment based on eight factors that we think drive business value through the eyes of sophisticated buyers. And try to get them to critically and independently think about where they are on those eight factors. And then, we often take some of that information and use this provider model we’ve developed for business owners that simulates liquidation at different valuations. And then, your ability to kind of sustain a lifestyle, all of that. But it really is.

David Ray: [00:37:47] Things like culture are very important in, for example, assessing value, depending on the buyer, of course. But things like that – obviously Matt alluded to this – if you got a subscription type business where the cash flows are really predictable, you’ve already got a foot up on a lot of folks.

Mike Blake: [00:38:07] But when we think about transferring a business, the word that comes to mind is selling the business. But it occurs to me that there’s more than one way to kind of skin that cat, right? You don’t necessarily have to. Or are there other ways to effectuate a transfer of a business to family members other than simply selling it to them? And if so, what are the most common ones that you see?

Matthew DiCicco: [00:38:32] Yeah. And there are several estate planning type tools that can be implemented. And right now, frankly, you’re seeing somewhat of a push in this area because of the current estate tax and estate and gift tax exemption for 2021, so 11.7 million per person and 23.4 for a husband and wife. You know, you can take advantage of that. Now, that all is expected to sunset with the Tax Cut Jobs Act on December 31 of 2025, and there’s several different plans that are out there right now. The Biden Plan, you know, I expect it’ll probably be somewhat of a reversion back to 2009 rates to three-and-a-half million for the estate tax, maybe a million for the gift tax.

Matthew DiCicco: [00:39:19] But, you know, so there are estate planning tools that you can use and there are several. Most of which, you know, I would recommend you talk to your legal advisor or to Brady Ware, or your tax advisor. But things like the Grantor Retained Annuity Trusts and the Grantor Retained Unitrust, the GRAT and the GRUT, both allow you to create an irrevocable trust. And put those business assets in there for a defined period of time and transfer to another generation. Intentionally Defective Grantor Trust, where the guarantor business owners pay taxes to allow the trust assets to appreciate. So, there are several different estate planning tools that can be used. That could be another topic in and of itself.

Matthew DiCicco: [00:40:10] But another thing that I’ve seen used quite frequently is creating and gifting non-voting shares of stock, voting and non-voting shares. And that’s also sometimes a way to manage those family dynamics that come up where you can have one family member of the next generation that’s really been active in the business. But you have several family members that work in the business and take income from the business and rely upon it. And so, you can create family voting and non-voting shares or membership units. And the benefit of that, when you’re transferring it from the parent-donor down to the kid, the parent-donor can retain the voting shares, the kids can get the non-voting shares, and then the gifts can be discounted for lack of marketability, lack of control, discounts, other things to try to get under those as gift exemption should they decline.

David Ray: [00:41:10] And, Mike, the one thing I’d add to that is that, one of the challenges we’re seeing in this environment is, with some of the multiples that are being paid by private equity with the amount of money they have sitting on the sidelines, that if there’s a material number of shares that need to be transferred with a single owner, that owner is probably going to have to be somewhat altruistic in order to be able to transfer rather than to sell outright to somebody. And so, that’s kind of created a challenge for some businesses in this high valuation environment.

David Ray: [00:41:46] The other thing we’ve seen, you have to have a certain size for this to make sense because there’s a lot of administrative costs associated with it. But we’re seeing more ESOP transactions, frankly, with some of the folks that we deal with. And we know a couple of them really well that are in the throes of an ESOP transaction. That’s another alternative in this area.

Matthew DiCicco: [00:42:08] And it would not surprise me if, you know, right now, the maximum capital gains rate is 20 percent with the addition of 3.8 percent on top of that for a combined total of 23.8 percent. Some of the proposals that I’ve seen coming out yesterday, Bloomberg reported that it was going to be 39.6 percent under Biden’s Plan as the top capital gains rate, with that additional 3.8 percent. CNBC reported today, it’s likely going to be less than that, but nobody really knows. But if that doubles, I think you’re going to see more and more folks that are looking to avoid any way they can that capital gains rate, which may cause them to want to seek an alternative other than to sell it in a third party transaction.

Mike Blake: [00:42:56] We’re talking to David Ray and Matt DiCicco of Eubel Brady & Suttman. And the topic is, Should I let my children or family take over the business? You know, working with your clients and just talking to them, I’m curious, is there any kind of consensus or common sentiment around giving their children a leg up in life? You know, many of these businesses were probably created in that generation. They’re self-made high net worth individuals as opposed to having inherited it. Do you find that it troubles them at all to turn something over a big head start to their children? Or maybe, do they tend to find that gratifying that they consider that an accomplishment of their lives? Where do most of your clients, you think, fall on that spectrum?

David Ray: [00:43:43] And, Michael, it’s a pretty simple tool we use is what we call an ownership issues assessment. And one of the things on there, it asks basic questions like, you know, how important is it to you to maintain the culture whether you transfer the business or sell the business? And so, it gives you insight into how important legacy is to them. And I believe, by and large, other than maybe the exception where somebody is just trying to maximize money, they’re just a person who just wants to make money.

David Ray: [00:44:17] But I think most folks, those soft issues like you’re talking about, are important to them. They’ve worked hard, maybe they’ve inherited this business from their mother or father, and they’ve worked hard to try to maintain that business’s reputation and grow its value. And they want to see it passed to the next generation. And that legacy is important to them. And so, in those cases, I think they are trying to do everything possible to (A) create interest from that child, and then (B) to prepare them. And Matt alluded to some things earlier, where they may go out and work in another company, get some training through that, and then come back in more prepared. But yes, we see that pretty regularly.

Matthew DiCicco: [00:45:00] And I think some people would say that shirtsleeves to shirtsleeves, you talked about earlier, is caused by as generations turn, they lose the hunger, the ambition, the drive. They’ve grown up privileged and wealthy. And how do you continue to stoke that fire into the next generation? So, some would say giving them too much of a head start in life is actually a bad thing. You know, others feel differently. But, yeah, I mean, that is a problem of balancing that approach to make sure that the kids still have drive and ambition and want to move on to the next level.

Mike Blake: [00:45:37] We only have time for a couple more questions. But before we do wrap up, one question I did want to make sure that I ask you is, how important is legacy to your clients? And how important is it to them that what they built simply survives beyond their own lifetimes? And maybe you can even touch upon whether or not you find how frequently your clients want to have their legacy live on maybe through charitable contributions, foundations, things of that nature? But starting with focusing on the business, you know, how important is it to your clients that they just simply want to make sure that whatever they built doesn’t go away like a couple of years after they step back. Even taking out the financial consideration, they just don’t want to see what they built over decades turn into, you know, a pile of sand.

David Ray: [00:46:36] I think I’ll use an example. When you go back to like, ’09, ’10, right after the Great Recession, trying to come out of that, there were some people who were going into that, the legacy was really important. But they became so beat down by what they had to go through and how the business suffered. And I believe this is the case in the COVID environment with certain businesses, where some of those have really gotten beaten up. And so, I think, Michael, in those situations, you’ve got people who all of a sudden kind of threw that legacy to the side of the road, that lays the issues to the side of the road.

David Ray: [00:47:14] However, I think by and large, there is great pride and there is a part of their self-image – that Matt touched on earlier – that is the business. And, in fact, I think that’s one of the reasons that slows down this process of getting into succession planning, because there’s such an attachment between their self-worth and the image of the business that the business owner has trouble separate themselves from that. And so, I would say, based upon just that issue alone, that that legacy issue is very important if you survey the majority of the people that we deal with.

Matthew DiCicco: [00:47:53] Yeah. And I guess to add on to that, I would say that I see this issue of legacy being more important to those folks that founded the business, you know, the ones that grew the business from the start. And legacy is not just tied to themselves or their family or the business itself. A lot of times legacy includes those relationships with employees, with customers, with vendors, a number of different folks that in many regards grew up with that business owner, and with the business, and wanting to make sure that the business vision and relationships continue on into perpetuity becomes very important.

Mike Blake: [00:48:35] This has been a very insightful conversation. I think our audience is going to get a lot out of this. We didn’t get to cover everything, and I think we could have covered today probably even a fraction of it. But if people want to follow up, they have questions about this issue of transferring a business to family members, whether it’s a next generation or just simply within the same one, can they contact you to to discuss it? And if so, what’s the best way to do so?

Matthew DiCicco: [00:49:00] Yeah. We would welcome that, David and I would. And either, the best way to reach us through our 800 number, 800-391-1223. Or you can go to our website by Googling Eubel Brady & Suttman Investment Wealth Management or going to ebs-asset.com. We would love to talk to you.

Mike Blake: [00:49:26] Well, that’s going to wrap it up for today’s program. I’d like to thank David Ray and Matt DiCicco of Eubel Brady & Suttman so much for joining us and sharing their expertise with us.

Mike Blake: [00:49:36] We’ll be exploring a new topic each week, so please tune in so that when you’re faced with your next business decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review of your favorite podcast aggregator. It helps people find us that we can help them. If you would like to engage with me on social media with my Chart of the Day and other content, I’m on LinkedIn as myself, and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision podcast.

 

Tagged With: Brady Ware, Brady Ware & Company, business succession planning, business transition, David Ray, EBS, Eubel Brady & Suttman, Family Business, family business transition, Matthew DiCicco, Michael Blake, Mike Blake, wealth management

The R3 Continuum Playbook: Considerations for Returning to the Office After Remote Work

April 29, 2021 by John Ray

returning to the office
Minneapolis St. Paul Studio
The R3 Continuum Playbook: Considerations for Returning to the Office After Remote Work
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Return to Workplace

The R3 Continuum Playbook:  Considerations for Returning to the Office After Remote Work

Dr. Tyler Arvig of R3 Continuum detailed considerations involved in returning to the office after a long season of remote work, including adjusting to a commute again. He also addressed issues of physical safety, productivity, and how business leaders can support their employees. The R3 Continuum Playbook is presented by R3 Continuum and is produced by the Minneapolis-St.Paul Studio of Business RadioX®. R3 Continuum is the underwriter of Workplace MVP, the show which celebrates heroes in the workplace.

TRANSCRIPT

Intro: [00:00:00] Broadcasting from the Business RadioX Studios, here is your R3 Continuum Playbook. Brought to you by Workplace MVP sponsor, R3 Continuum, a global leader in workplace behavioral health crisis and security solutions.

Tyler Arvig: [00:00:13] Hello. I’m Dr. Tyler Arvig, the Associate Medical Director for R3 Continuum. And today, I’m going to discuss an issue we’re all thinking about, which is, bringing workers back to the office after an extended period of time working from home.

Tyler Arvig: [00:00:31] As the world has now normalized work-from-home, returning to the office actually might seem quite far and involves more challenges than we might have anticipated. As with near everything over the past several months, the simplest things can be the hardest to manage. This includes the seemingly uncomplex task of going back to the office. People have become accustomed to working from home with everything that that entails, including spending more time with family, not having to commute, having more flexible work hours, and being in a more casual environment. The routine act of going to the office now takes more time and mental energy.

Tyler Arvig: [00:01:19] As we see some employers opting to allow continued and potentially indefinite remote work for some or all of their workforce, other employers are making the decision to bring everyone back in-house while they’re related to financial considerations, concerns about productivity, outward appearances, or belief that team work is best done on an individual and in-person basis.

Tyler Arvig: [00:01:47] The decision to bring people back to the office was likely not an easy one and required much planning, both from human resources and executive leadership. The decision to bring people back into the office will cut both ways. It will be unpopular for employees who had thrived in a work-from-home environment. For others, however, they may relish the opportunity for human interaction, personal collaboration, and a return to routine.

Tyler Arvig: [00:02:20] There are some things you can expect in bringing people back to the office and advance knowledge of these things will help to make the transition more successful. Business leaders who take a more proactive approach to supporting their employees are going to be the most successful in the return to the office process. Let’s dive into some key areas that we need to be proactively addressed with your employees.

Tyler Arvig: [00:02:51] Perhaps the most obvious issue to be addressed is one of physical safety. We bring people back to the office at this point because the prevalence of COVID-19 has decreased in the population and vaccines are more widely available. With that said, COVID-19 is still present in relatively high numbers, and vaccine access, particularly for younger adults, continues to be a bit of a challenge. Furthermore, fears over variants of COVID-19 still exist. For these reasons, returning to the office will feel differently than it has in the past. The use of personal protective equipment, distancing measures, and other things are likely to be required, at least in the near term.

Tyler Arvig: [00:03:39] As a leader, part of this is going to mean providing extra measures of support as people navigate anxiety. Welcoming people back in a unique way is one way to make the transition a bit easier. It is not just another day at the office, acknowledge that. And provide something enjoyable or meaningful as people return. Frequent communication is another way to ease the transition. Communication is key in this process, so communicate often and in personal ways to help employees feel valued and safe as this process unfolds.

Tyler Arvig: [00:04:20] It is reasonable to anticipate some decreased productivity, at least at first. The same way you might have seen this when folks started working from home, you’re also likely to see this as they return to the office. Anxiety, as we just discussed, may contribute to that decrease in productivity. Working with the use of personal protective equipment and with physical distancing also might decrease productivity, at least temporarily. And personal relationships and conversations, which may have been limited over the past year, may also contribute to that decrease in productivity.

Tyler Arvig: [00:05:02] While it might seem counterintuitive to communicate to folks about the likely blip in their productivity, it also shows understanding of the unique circumstance they’re in. Being supportive in helping people to re-find their rhythm of productivity should be done as well. People will find their way back to their previous level of productivity in short order if we do the right things.

Tyler Arvig: [00:05:30] We also cannot discount further complicating factors for office work that have been silent over the past year, such as reintroduction of the commute, re-establishing child care, and re-establishing other routines that, frankly, we haven’t had to do over the past year. Adjusting to this will take some time. And to the extent that minor flexibilities are available to employees who are returning to the worksite, this could be incredibly helpful, both personally and from a work productivity standpoint. Returning to the office in a less rigid manner is likely to make the experience more successful.

Tyler Arvig: [00:06:12] Lastly, it is important to have resources available to employees who need additional support. One solution R3 Continuum offers is wellness outreach, which reaches out to employees proactively to provide support in the return to work transition process. It may also mean leaning on your EAP for additional support. Or implementing other programs that help your employees adapt to the changes in their work life.

Tyler Arvig: [00:06:41] As always, R3 Continuum is here to help you navigate the challenges of bringing people back into the office, whether consulting with your management team, providing direct employee support, or providing customized trainings. We have the tools and resources you need to be successful. You can find more information on our website, www.r3c.com. Or you can email us at info@r3c.com. My colleagues and I are always available to consult on this or a variety of other employee and organizational wellbeing initiatives. Thank you.

 

 

 

Show Underwriter

R3 Continuum (R3c) is the underwriter of Workplace MVP, a show which celebrates the everyday heroes–Workplace Most Valuable Professionals–in human resources, risk management, security, business continuity, and the C-suite who resolutely labor for the well-being of employees in their care, readying the workplace for and planning responses to disruption.

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Connect with R3 Continuum:  Website | LinkedIn | Facebook | Twitter

Tagged With: COVID-19, R3 Continuum, remote work, return to office, Return to Work, returning to the office, Tyler Arvig, workplace

Craig Paxson, Visionary Results, LLC

April 27, 2021 by John Ray

Craig Paxson
Nashville Business Radio
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Craig Paxson

Craig Paxson, Visionary Results, LLC (Nashville Business Radio, Episode 5)

Craig Paxson used his experience as a business owner to create his propriety Visionary Results System™, which shows business owners how to reduce ownership stress and increase their bottom line. He talked with host John Ray about the components of the system and how it makes a business successful. “Nashville Business Radio” is produced virtually from the Nashville studio of Business RadioX®.

Visionary Results, LLC

An owner or executive in a small business or an entrepreneur just starting out all do so with a vision. Maybe an organization is facing new competitive threats or is struggling with profitability. Business owners have questions about who to sell to, how to get new customers, how to be more profitable, or how to make sure what everyone in the company is working on is the right thing, and that they are doing it well.

Entrepreneurs aren’t experts at everything a business needs to be successful or have time to read all the business books by the experts.  What they need is a system that distills the wisdom and knowledge of those experts into a method that can be used to guide their organization.

The Visionary Results System is that system.

The Visionary Results System, powered by Cascade, brings plans, actions, and results together in a way no other system can, so clients and their teams can succeed faster, without the constant ‘lots of output, little outcome’ challenge.

The Visionary Results System is a proven method to help organizations improve their Leadership, define their Vision, determine measurable Results, craft their Strategy, and create a Culture to execute, so they can realize their vision.

The Visionary Results System implementation includes:
1. An online learning system to learn the system at your schedule
2. One-on-One coaching sessions and “homework” feedback
3. The Cascade strategy execution platform to make tracking metrics, initiatives, and results easy

Company website | LinkedIn | Facebook | YouTube

Craig Paxson, Small Business Consultant, Visionary Results

Craig Paxson
Craig Paxson, Visionary Results

Craig Paxson is a coach-sultant who partners with small business owners and executives to help them create and execute a plan that increases profits, reduces stress, and achieves their desired results. As a former small business CEO, Craig implemented his proprietary Visionary Results System™, which drives strategic planning and execution throughout the organization. He is the founder of Visionary Results, LLC, a consulting firm specializing in small business owner and executive coaching.

Craig is the author of The Goal Discussion Guide and co-author of Unstuck: 10 Proven Strategies for Breaking Through the Barriers to Small Business Growth. He is a mentor for SCORE and the Nashville Entrepreneur Center and a Certified Executive Coach.

Craig holds an MBA from Belmont University.

Questions and Topics in this Interview

  • What is the biggest challenge small businesses face?
  • How do they know they have that problem? What are the symptoms?
  • What is the number one tip for small businesses?
  • What book or concept has been the most impactful in your experience?
  • What is strategy and why does it matter?
  • How do you keep your team on the same page and accountable?
  • Do I need to measure anything? Really?
  • What are common misconceptions about strategy?

“Nashville Business Radio” is hosted by John Ray and produced virtually from the Nashville studio of Business RadioX®.  You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Tagged With: Craig Paxson, executive coaching, Visionary Results System

Benjamin Papa, Enneagram Solutions, LLC

April 27, 2021 by John Ray

Benjamin Papa
Nashville Business Radio
Benjamin Papa, Enneagram Solutions, LLC
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Benjamin Papa

Benjamin Papa, Enneagram Solutions, LLC (Nashville Business Radio, Episode 4)

Benjamin Papa joined host John Ray to share how he uses the Enneagram as a tool to increase a leader’s capacity for both self-awareness and empathy for team members. Ben also discussed how he works with teams to enhance collaboration and their overall effectiveness. “Nashville Business Radio” is produced virtually from the Nashville studio of Business RadioX®.

Enneagram Solutions, LLC

Many businesspeople know a lot about finance, sales, and operations but cannot make their business profitable. So what is missing?  Two basic things are needed to be successful in business:Enneagram Solutions

  1. Business Intelligence – The nuts and bolts about businesses and how they work.  This is the stuff from college or MBA school.
  2. Personal Effectiveness – Understanding and managing the self and professional relationships well and being able to take targeted and sustained action.

Enneagram Solutions, LLC has developed a unique model to optimize personal effectiveness at work that blends age-old Enneagram wisdom with a twenty-first-century understanding of leadership and professional development that adeptly responds to today’s complex workplace.

Company website | LinkedIn

Benjamin Papa

Benjamin Papa
Benjamin Papa, Enneagram Solutions

Benjamin Papa, JD, ACC is a Learning and Development Consultant with particular expertise in teams and collaboration. Core services include creating and facilitating workshops, building and supporting high-powered teams, and coaching individual leaders and leadership teams.

He founded and led a successful collaborative law and mediation practice for eighteen years before moving into the world of organizational consulting. Ben has led training and workshops all over the country, including for the American Bar Association and International Academy of Collaborative Professionals.

He earned his bachelor’s and master’s degrees from Vanderbilt University and his JD from The Ohio State University. He is a credentialed coach through the International Coach Federation and holds advanced certifications in the Enneagram, Hogan Assessments, and Leadership Circle Profile.

When he is not working, Ben enjoys reading, hiking, dinner with friends, and Vanderbilt football.

Questions and Topics in this Interview

  • What is the Enneagram?
  • How can businesses use it to increase organizational effectiveness?
  • Why should collaboration be a top focus for businesses as we come back from Covid?
  • How can the Enneagram facilitate collaboration on teams?
  • What do you like about the Enneagram compared to other development tools out there for businesses?

“Nashville Business Radio” is hosted by John Ray and produced virtually from the Nashville studio of Business RadioX®.  You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Tagged With: Benjamin Papa, consulting, Enneagram Solutions, Leadership, professional development, team building

Stuart Oberman, Oberman Law Firm

April 27, 2021 by John Ray

Oberman Law Firm
North Fulton Business Radio
Stuart Oberman, Oberman Law Firm
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Oberman Law Firm

Stuart Oberman, Oberman Law Firm (North Fulton Business Radio, Episode 350)

Stuart Oberman of Oberman Law Firm represents dental practice owners across the US and is considered the go-to attorney for dental practices. He joined host John Ray to discuss current issues and trends in the industry and introduced his new show, Dental Law Radio. “North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta.

 Oberman Law Firm

Oberman Law Firm has a long history of civic service, noted national, regional, and local clients, and stands among the Southeast’s eminent and fast-growing full-service law firms. Oberman Law Firm’s areas of practice include Business Planning, Commercial & Technology Transactions, Corporate, Employment & Labor, Estate Planning, Health Care, Intellectual Property, Litigation, Privacy & Data Security, and Real Estate.

By meeting their client’s goals and becoming a trusted partner and advocate for our clients, their attorneys are recognized as legal go-getters who provide value-added service. Their attorneys understand that in a rapidly changing legal market, clients have new expectations, constantly evolving choices, and operate in an environment of heightened reputational and commercial risk.

Oberman Law Firm’s strength is its ability to solve complex legal problems by collaborating across borders and practice areas.

Company website | LinkedIn | Stuart’s LinkedIn | Facebook | Twitter

Stuart Oberman, Founder and President, Oberman Law Firm

Oberman Law Firm
Stuart Oberman, President, Oberman Law Firm

Stuart J. Oberman is the founder and President of Oberman Law Firm. Mr. Oberman graduated from Urbana University and received his law degree from John Marshall Law School. Mr. Oberman has been practicing law for over 25 years, and before going into private practice, Mr. Oberman was in-house counsel for a Fortune 500 Company.

Mr. Oberman is widely regarded as the go-to attorney in the area of Dental Law, which includes DSO formation, corporate business structures, mergers and acquisitions, regulatory compliance, advertising regulations, HIPAA, Compliance, and employment law regulations that affect dental practices.

In addition, Mr. Oberman’s expertise in the health care industry includes advising clients in the complex regulatory landscape as it relates to telehealth and telemedicine, including compliance of corporate structures, third-party reimbursement, contract negotiations, technology, health care fraud, and abuse law (Anti-Kickback Statute and the State Law), professional liability risk management, federal and state regulations.

As the long-term care industry evolves, Mr. Oberman has the knowledge and experience to guide clients in the long-term care sector with respect to corporate and regulatory matters, assisted living facilities, continuing care retirement communities (CCRCs). In addition, Mr. Oberman’s practice also focuses on health care facility acquisitions and other changes of ownership, as well as related licensure and Medicare/Medicaid certification matters, CCRC registrations, long-term care/skilled nursing facility management, operating agreements, assisted living licensure matters, and health care joint ventures.

In addition to his expertise in the health care industry, Mr. Oberman has a nationwide practice that focuses on all facets of contractual disputes, including corporate governance, fiduciary duty, trade secrets, unfair competition, covenants not to compete, trademark and copyright infringement, fraud and deceptive trade practices, and other business-related matters.

Mr. Oberman also represents clients throughout the U.S. in a wide range of practice areas, including mergers & acquisitions, partnership agreements, commercial real estate, entity formation, employment law, commercial leasing, intellectual property, and HIPAA/OSHA compliance.

Mr. Oberman is a national lecturer and has published articles in the U.S. and Canada. In addition, Mr. Oberman has received the Martindale-Hubbell Client Distinction Award, which is based on client review ratings of communications ability, responsiveness, and quality of service.

Questions and Topics in this Interview:

  • Stuart’s background
  • Why his firm has a focus on the dental industry
  • Pressures on dental practice owners
  • Selling a practice
  • Stuart’s new show, Dental Law Radio

“North Fulton Business Radio” is hosted by John Ray and produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: dental industry, dental law, Dental Law Radio, dentists, Health care, healthcare industry, Oberman Law Firm, Stuart Oberman

Brandi Bruns and Courtney Wheeler, Bruns Wheeler Group

April 26, 2021 by John Ray

Bruns Wheeler Group
Nashville Business Radio
Brandi Bruns and Courtney Wheeler, Bruns Wheeler Group
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Bruns Wheeler Group

Brandi Bruns and Courtney Wheeler, Bruns Wheeler Group (Nashville Business Radio, Episode 3)

With extensive political and electoral experience, Brandi Bruns and Courtney Wheeler started the Bruns Wheeler Group two years ago. Their consulting work with non-profits and businesses has been rising, however, as these organizations have the same desires as electoral candidates:  engaging their chosen audiences by touching hearts. Brandi and Courtney joined host John Ray to share their work and the common threads in their ideal clients. “Nashville Business Radio” is produced virtually from the Nashville studio of Business RadioX®.

Bruns Wheeler Group

BWG has the expertise to help when starting a new organization, growing reach within a community, or launching a political campaign.Bruns Wheeler Group They are there to help elevate the conversation, exceed a client organization’s goals and work together to make communities stronger. BWG brings more than 40 years of collective experience to its clients across political campaigns, nonprofit management and community relations & development.

Community Relations & Business Development

Their team is experienced in helping organizations grow from the ground up. BWG can put together a community development plan that will encapsulate the steps necessary to get a project moving, introduce clients to the community, and offer strategic advice through each step, including building strong community outreach & deeper relationships.

Political Campaign Management

BWG can handle all aspects of campaign management, from overall plan writing to strategy to operations and finance, to hiring and training staff. BWG has worked on campaigns ranging in size and scope from local statehouse races to state-wide federal races to presidential campaigns and knows what it takes to get started and to win.

Nonprofit Organization Empowerment

BWG can help their clients build a development strategy that will exceed their fundraising goals. BWG can write and execute a fundraising plan for an organization, manage relationships with board members, the executive team, and donors and track progress to ensure clients hit their goals for each project.  BWG can also help a new organization file the necessary paperwork to get started and be in good standing as a charitable organization.

Company website | Facebook | Twitter

Brandi Bruns, Partner

Bruns Wheeler Group
Brandi Bruns, Partner, Bruns Wheeler Group

Brandi has spent her career working between political campaigns focused on fundraising, compliance, and operations and leading development teams in nonprofit organizations. During business school, she worked with start-up organizations, and learned how closely the political campaign world is to launching a new venture.

Brandi started her career in the Indianapolis office of US Senator Evan Bayh and from there worked between political campaigns and large healthcare nonprofit organizations in Indiana. Her nonprofit work included leading development efforts with sponsors and donors, reshaping annual events to exceed fundraising goals, and building and maintaining valuable donor relationships.

In 2013 Brandi moved to Nashville, admittedly believing she was done working in politics and fundraising. She started business school shortly after moving to Tennessee and as she was completing her final semester was tapped to serve as the Senior Advisor for Finance and Compliance on the Karl Dean for Governor campaign.

Outside of work, Brandi can be found walking trails and listening to true crime podcasts, reading, or in her kitchen testing recipes daily. She lives in Nashville with some kitties who provide daily laughter and plenty of headaches.

LinkedIn

Courtney Wheeler, Partner

Bruns Wheeler Group
Courtney Wheeler, Partner, Bruns Wheeler Group

Courtney spent the past 20 years working at various stages of electoral and political campaigns.  She brings a diverse set of skills to any campaign, non-profit, or business.

Courtney began her career managing two successful statehouse races in East Tennessee in 2002. In 2003, she was named the field director for the John Kerry for President Campaign traveling all over the country during the primary campaign. After working at the Tennessee Democratic Party, she moved to Florida to build and run the political and field program for the Jim Davis for Governor campaign. In 2007, she moved back to TN to help Karl Dean run a successful race for mayor of Nashville.

After law school, she joined President Barack Obama’s 2012 successful reelection campaign as the National Voter Protection Director. She moved back to TN to join Mayor Dean’s administration as the Director of the Office of Neighborhoods. In 2015, Courtney worked for the non-profit education organization, Project Renaissance, as the Director of Community Engagement before she became the Campaign Manager for Karl Dean’s race for Governor.

Courtney is an avid runner, yogi, and dog mom to Rigby. She enjoys reading as much as time permits.  She has hiked all over the world including the rain forests in Fiji, waterfalls in Hawaii, and near her home in the Great Smoky Mountains.

LinkedIn

Questions and Topics in this Interview

  • How/why did they get started?
  • What are the biggest issues they see their clients facing?
  • Community engagement
  • Fundraising
  • Coalition building
  • Campaign management

“Nashville Business Radio” is hosted by John Ray and produced virtually from the Nashville studio of Business RadioX®.  You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Tagged With: Brandi Bruns, Bruns Wheeler Group, Campaign management, Courtney Wheeler, development strategy, Fundraising, Nashville, Non-Profits, political campaigns, political consulting

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