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Lauren Fernandez, The Fernandez Company and Tom Burgess, Christian Brothers Automotive Cumming (Family Business Radio, Episode 14)

November 13, 2020 by John Ray

Lauren Fernandez, The Fernandez Company and Tom Burgess, Christian Brothers Automotive Cumming (Family Business Radio, Episode 14)John Ray
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Lauren Fernandez, The Fernandez Company and Tom Burgess, Christian Brothers Automotive Cumming (Family Business Radio, Episode 14)

Lauren Fernandez, The Fernandez Company, joins host Anthony Chen to share how she helps restaurant owners broaden their revenue channels and improve operations. Tom Burgess, Owner of Christian Brothers Automotive in Cumming, also joined Anthony to discuss his journey in building his auto repair business from the ground up. “Family Business Radio” is underwritten and brought to you by Anthony Chen with Lighthouse Financial Network.

Lauren Fernandez, Principal, The Fernandez Company

The Fernandez Company
Lauren Fernandez, The Fernandez Company

Lauren Fernandez leads The Fernandez Company, a consulting firm which develops new revenue channels for companies by creating franchise programs, licensing opportunities and consumer product lines. She advises primarily small to mid-sized restaurant groups, serving both as both a restaurant developer and investor.

Ms. Fernandez has served for nearly two decades as a trusted brand consultant and legal advisor in the restaurant and hospitality industry, from start-ups to multinational companies. As the co-founder and President of Origin Development Group, Ms. Fernandez has also been both a multi-unit franchisee and investor, serving as a strategic growth partner for brands such as Chicken Salad Chick.

Lauren previously served as the General Counsel for FOCUS Brands where she was instrumental in the rapid growth of the licensing and franchise programs. Lauren holds an undergraduate degree from Stetson University, as well as a Juris Doctorate and MBA from Emory University. A Florida native, she has called Atlanta home for almost two decades.

Company website

Tom Burgess, Owner, Christian Brothers Automotive Cumming

Tom Burgess, Christian Brothers Automotive – Cumming
Christian Brothers Automotive is a faith-based franchise that started 38 years and currently has 229 owner-operated shops nationwide. The company has the highest Net Promoter Score of any aftermarket automotive repair/maintenance franchise by far, and was #1 in customer satisfaction per JD Powers survey in 2019. They are listed in the top 10 franchises to own by Franchise Business Review Magazine, they have never closed a shop in 38 years which is unheard of in the auto repair business.
Tom Burgess opened his shop in 2015 which was the 10th CBA facility to open around Atlanta. His shop was voted the top new business in 2016 by the Forsyth Chamber of Commerce, and in 2017 was #1 in customer satisfaction of all CBA shops nationwide. Thus far in 2020 they are the 4th fastest growing CBA shop nationwide (gross sales) and currently they employ 11 people.

Company website

Anthony Chen, Host of “Family Business Radio”

family owned craft breweries
Anthony Chen

This show is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services offered through Royal Alliance Associates, Inc. (RAA), member FINRA/SIPC. RAA is separately owned and other entities and/or marketing names, products or services referenced here are independent of RAA. The main office address is 575 Broadhollow Rd. Melville, NY 11747. You can reach Anthony at 631-465-9090 ext 5075 or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long term care insurance to many investment options through Royal Alliance. Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of “Family Business Radio” can be found at familybusinessradioshow.com.

Filed Under: Family Business Radio, North Fulton Studio Tagged with: Anthony Chen, auto repair, Christian Brothers Automotive, Christian Brothers Automotive Cumming, Lauren Fernandez, Lighthouse Financial Network, restaurant consulting, The Fernandez Company, Tom Burgess

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Studio Partner

In addition to operating the North Fulton studio of Business RadioX®, John Ray is the owner of Ray Business Advisors, LLC.
 
 Because pricing is the fastest way to change the profitability of a business, John advises business owners on how to change their pricing and make more money. His clients include attorneys, CPAs, consultants, technology companies, and retail store owners.
 
His blog, “The Price and Value Journey,” regularly features examples and stories which help business owners in their own pricing journey. John is also a speaker on pricing at numerous chambers, business events and seminars. John also helps small to mid-sized companies achieve their profit and growth goals as an outside CFO.
 
John is extremely active in the North Fulton community. He is on the board of the Greater North Fulton Chamber of Commerce (GNFCC), and serves in a variety of capacities there, including Chairman’s Circle, member of the Executive Committee, member of the Finance Committee, Chair of the Small Business/Entrepreneurship Economic Recovery Task Force, and Chair of the Small Business Awards Committee. John was named the 2018 Harry Rucker Jr. Volunteer of the Year by GNFCC.
 
In 2011, John founded Backpacks of Love, a grassroots, all-volunteer organization which serves children and their families in the north metro Atlanta area who are homeless or otherwise in severe need. Backpacks of Love delivers backpacks of food, purchased and packed by volunteer sponsors, to 18 different elementary, middle, and high schools in north Fulton County and Forsyth County.
 
In 2015, John was named Small Business Partner in Education of the Year by the Greater North Fulton Chamber of Commerce for his work with Backpacks of Love. 
 
John is a Deacon in the Episcopal Diocese of Atlanta and is currently assigned to Holy Comforter Episcopal Church in Atlanta.

 

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jray@businessradiox.com

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