BRX Pro Tip: Invest in Your Team
Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, you’ve said it a number of times, I’ve heard it a number of times, I believe wholeheartedly in the concept – invest in your team. But say more about that from your vantage point.
Lee Kantor: [00:00:19] Well, if you want a team of people who deliver exceptional service, then you have to be a leader who can articulate your vision, explain with clarity what you expect and what you will not tolerate. And that’s what it takes in order to deliver exceptional service, and that’s what you owe to your team, and that’s what your team owes to the mission that you’re all on. And to do that, you have to help your people get what they want.
Lee Kantor: [00:00:46] That’s at the bottom line of all this. In order for you to be able to deliver the exceptional service that you imagine, you have to help your team members get what they really, really want. You have to be able to understand their desired outcome and deliver it to them, and help them understand that by working with you, and for you, and on this mission that they are going to get what they really, really want.
Lee Kantor: [00:01:13] That means, you know, some of the things to try, give them credit publicly. You know, let them know that they’re doing a good job and that they’re special. And figure out ways that you can help make their life easier and better. And if you do some of these things relentlessly, you have a good shot to attract the right people to your team, and that makes it a lot easier when the right people are coming to you and want to be part of the team. And then, when you have the right people, that they will perform admirably, and get the job done in the manner that you would like it to be done. They feel like that they’re winning. They feel like they’re doing work that’s important, that’s meaningful. And then, your customers are happy and your customers keep coming back.
