BRX Pro Tip: Try Outcome Management for Your Next Hire
Stone Payton: [00:00:00] Welcome back to BRX Pro Tip. Stone Payton and Lee Kantor here with you. Lee, let’s talk about recruitment and selection. Let’s talk about the hiring process. Your idea is, you know, maybe try outcome management for your next hire.
Lee Kantor: [00:00:15] Right. Instead of kind of going down a checklist of specific skills you think a person would need in order to accomplish the goal you’re trying to achieve, why don’t you just focus on the goal and then tell the person, “Look, by the end of the year, I want an increase of this amount in sales.” Or, “I need you to be booking this many guests for the house show every week.” Put the outcome you want to achieve first and not the how to do it part and see if this gets you a better fit in terms of the talent it takes to accomplish that.
Lee Kantor: [00:00:46] And then, when you do it this way and you focus in on the end and what you want the end to look like, then it’s easy to hold them accountable. Are we on track to hit that sales goal? Are we really having that many people in the studio every episode? So, when you focus on the end, it helps you kind of be clear on what you want accomplished. And then, don’t worry so much about how they get the job done. Just focus on them getting the job done.
Stone Payton: [00:01:15] Well, and I like the idea. I heard this from an early mentor of mine and I believe it’s really paid great dividends for me personally and for us as an organization, we have a tendency to pay a great deal more attention to what people do than what they say.
Lee Kantor: [00:01:29] Amen to that.
