BRX Pro Tip: People Management
Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, what have you learned recently about managing people?
Lee Kantor: [00:00:09] Well, I just read this book, Unreasonable Hospitality by Will Guidara, and I have to say, it’s my new favorite business book that I’ve read lately. I think everybody should be reading it. It’s about a guy that ran a five-star restaurant in New York called 11 Madison Place, and it became Restaurant of the Year globally, internationally, the best restaurant in the world. And it talks about what they do to achieve that high level of hospitality and service.
Lee Kantor: [00:00:43] And I think it’s a must read for any marketer or anyone who aspires to deliver memorable service. There’s going to be a lot more tips going forward, but this one specifically is about how to deal with team members. The guy says to always praise in public and criticize in private. You know, we kind of all know that. Another thing is to criticize the behavior, not the person. And then, when you’re praising the person, praise with emotion. And when you’re criticizing the person, criticize without emotion.
Lee Kantor: [00:01:20] I think those are important, really subtle differences and really subtle ways to manage people. And I think that your team will appreciate that. Again, this book, Unreasonable Hospitality, should be read once a year for anybody in the restaurant business, as far as I’m concerned, and it should be read regularly for anybody who is out to deliver memorable service.
