BRX Pro Tip: Number 1 Tip for Dealing with Virtual Staff
Stone Payton: And we are back with Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, what’s your number one tip for dealing with virtual staff?
Lee Kantor: Yeah. Virtual staffs are becoming kind of more and more prevalent. It’s just kind of the way that people are doing business nowadays. So, instead of kind of fighting that and saying, “Oh, you know, I have to have an actual staff that’s near me in the same building, in the same office as me, and I have to build culture around that.” People are relying on virtual staff that could be anywhere in the world to help them achieve their goals.
Lee Kantor: And if you are dealing with a virtual staff, you have to treat that staff differently than you do if they’re in the same room with you. And I think it’s critically important when you’re dealing with a virtual staff to be crystal clear with your instructions, and also have a system that checks their work and does some sort of quality control. You can’t just delegate and walk away and hope they get it right. You need to have regular wellness checks to make sure things are moving forward and you’re reaching the goals that you set out to reach.
Lee Kantor: Because when you lose kind of the proximity of your team, then you lose some of that employee culture. And the way to kind of casually check other people’s work to make sure that they don’t have any questions or they’re doing everything the way you want them to do it.
Lee Kantor: So, when you lose that, you have to kind of mindfully put into place systems that has some checks and balances built into them, because it’s so easy to have a miscommunication. Whereas, if you were in the same office, you can check it quickly by running into them in the hallway. But when they’re in another country, you don’t have those opportunities to kind of fix things on the fly, so you have to build in kind of these wellness checks to make sure things are moving forward. And especially once you give an instruction and you ask someone to do something, I would recommend checking a lot at the beginning to make sure things are moving as you imagine, rather than checking in 30 days, 60 days, 90 days later, and realizing they’ve been doing something wrong the whole time.
