LIVE from RISKWORLD 2022: Ashish Saboo, Tech Synergy
Tech Synergy provides transcription and knowledge processing services that support doctors performing claims evaluations and worker’s comp defense lawyers. Asish Saboo, Founder and CEO of Tech Synergy, described to host Jamie Gassmann all the services they provide, the labor and cost they can save their clients as well as streamline their work, who their ideal clients are, and more.
This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.
Tech-Synergy is a leading provider of KPO services, including audio transcription and business support solutions to customers around the world.
Tech Synergy is known for transcription services, knowledge processing, call center solutions, and med-legal services helping you enhance your business productivity and effectiveness.
24/7 business support solution services from US, Philippines, and India.
Ashish Saboo, Founder and CEO, Tech Synergy
About Workplace MVP
Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.
Workplace MVP Host Jamie Gassmann
In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.
R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.
Intro: [00:00:03] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.
Jamie Gassmann: [00:00:22] Hi, everyone. Your host, Jamie Gassmann here, and I am coming to you from Riskworld 2022’s Expo Hall in R3 Continuum’s Booth. And with mem I have Ashish Saboo from Tech Synergy. Welcome to the show.
Ashish Saboo: [00:00:36] Jamie, thank you. It’s a pleasure to be here.
Jamie Gassmann: [00:00:38] So, talk to me, Ashish, tell me a little bit about what Tech Synergy does.
Ashish Saboo: [00:00:42] Thank you for that. So, Tech Synergy is basically a back office service provider. What that means is we provide all kinds of support services to med legal evaluation companies, workers comp evaluation companies, law offices, and medical providers. So, with our three offices back in Philippines and in India, we are able to offer a variety of customized service to these kinds of service providers, services like scheduling through our call centers, doing record review through qualified nurses, then also doing transcription of evaluations and medical transcription work for various evaluating doctors, as well as being a virtual secretary for a lot of workers comp evaluation lawyers.
Ashish Saboo: [00:01:31] So, they can carry around just a cellphone with our dictation app in there. They tab, press, start speaking their correspondence or any kind of case report, and then within a couple of hours, they have the report back, and it works 24/7. So, we are able to offer a lot of cost savings and efficiencies to these firms and taking out those unnecessary additional costs from the whole evaluation process.
Jamie Gassmann: [00:01:56] Interesting. And so, how does—like from a customer perspective, tell me a little bit about that experience. Like if they’ve got this claim that they have, can you walk me through like how would that process look?
Ashish Saboo: [00:02:08] So, we work on certain aspects of the claim, so our process generally starts when the applicant is assigned to, say, a Q&A panel or something. So, there are two aspects to it. One is the workers comp defense firm who is on that case and the other is the evaluation company. So, the evaluation company, if we are working with them, then we basically get hold of the cover letter, the face sheet of the applicant, and then we will call the applicant on their behalf and create a schedule for actual history call.
Ashish Saboo: [00:02:42] And on that date, then we actually call the applicant, talk to them, sometimes, for 30 minutes, sometimes, maybe for an hour, sometimes, in English, sometimes, in Spanish, and get down their history of injury, their claim, what happened with them? Are they working? Their social history, their ideal activity of daily living, and create a comprehensive history report, which the evaluating doctor can use on the date of evaluation, which makes the evaluation go much faster.
Ashish Saboo: [00:03:09] So, a doctor, which might take like an hour for evaluation, and now, they can do it in 30, 45 minutes, so that’s a huge time saving. With that also comes a lot of medical records, so we are able to take 1,000, 1,500 pages of those medical records, take out the duplicates, sort them chronologically, create a hyperlink index, so it, again, becomes very easy for the doctor to go ahead and evaluate. Once the doctor does the evaluation, they use our smartphone app on their iPhone or Android, dictate the whole report, and then we put everything together, put it in their billing, maybe it’s a DC bill, maybe it’s a custom software, and that way, the end-to-end process, we are able to handle much more efficiently for them.
Jamie Gassmann: [00:03:55] Yeah, it’s like you’re streamlining the green spots.
Ashish Saboo: [00:03:57] Yeah, we are streamlining and also saving a lot of cost, because with about 10 to $12 an hour, we are pretty cost effective, and by being able to work 24/7, so we might be shutting shop here at 4:00 or 5:00 in the evening, but then the work continues in our offshore centers, and by the time you come back in the morning, your work is already done and ready to go.
Jamie Gassmann: [00:04:20] Yeah, interesting. So, do you have a panel of doctors, or are you outsourcing that from somewhere else, or is it the client’s doctors?
Ashish Saboo: [00:04:26] It’s the client’s doctor, so we are not doing anything which is actually medical in nature in the sense of actually evaluating or prescribing to the patient. All we are doing is actually just talking to them, getting their current status, and putting it in a form where it becomes easier for the doctor to use.
Jamie Gassmann: [00:04:46] Yeah. So, you’re almost like organizing the claim upfront for the company so that it makes that process, it’s like you’re giving a package to the doctor to move that process a little bit.
Ashish Saboo: [00:04:56] That is correct. That is as succinctly put. And on the other hand, with the worker’s comp defense lawyers, we are then able to also do the same for them. So, when they have long cases and they are dictating on it instead of using their secretaries who are only working 8:00 to 5:00, again, and worker’s comp lawyers, we have seen they work almost 18 hours a day.
Ashish Saboo: [00:05:19] So, they are dictating at 11:00 at night and they got the dictation back in one or two hours, so they are surprised. So, they are working and we are working with them. They can just pick up, again, our app, start dictating, hey, this is on Case So-and-so, this is a letter to applicant attorney, it comes back, formatted on their letterhead, ready to go. So, again, they can get a lot more value added work done out of secretary instead of just typing.
Jamie Gassmann: [00:05:44] Yeah. So, who is like the ideal client for that, that you typically are working with?
Ashish Saboo: [00:05:51] So, our ideal clients are workers comp evaluation law firms, and we have a lot of them. I think a few firms are right here. I saw D’Andre Law. They are our client, for example. Then, a lot of workers comp evaluation companies would be our ideal client. And we have majority of firms in Southern California as our clients right now.
Jamie Gassmann: [00:06:13] Wonderful. Well, it has been so great to chat with you. So, if somebody wanted to get more information from you about how your services could benefit their processes, how would they get a hold of you?
Ashish Saboo: [00:06:23] Oh, very easy. They can go to our website tech-synergy.com. Tech-synergy.com. Just look us up and we’d be glad to help out.
Jamie Gassmann: [00:06:34] Wonderful. Again, thank you for being on the show. It’s been great chatting.
Ashish Saboo: [00:06:38] Thank you, Jamie. Have a good one.
Outro: [00:06:44] Thank you for joining us on workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.