LIVE from RISKWORLD 2022: Lindsey Durosko and Chris von Eljaszewicz, Imperium Consulting
Lindsey Durosko and Chris von Eljaszewicz, each Managers at Imperium Consulting, sat down with host Jamie Gassmann in the R3 Continuum booth to share Imperium’s work as a claims consultant, supporting businesses in the cumbersome claims process. They discussed the kinds of claims they assist with, their process, their experience at the conference, and much more.
This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.
Recovery and resiliency are closely correlated with risk management before an event and claim resolution after a financial loss. Through a multidisciplinary team with specialized industry and financial expertise, Imperium Consulting Group helps clients measure and mitigate the economic impact of property loss and contract disputes, so organizations can keep growing.
Imperium goes beyond just being claims experts and provides sound strategies to help clients evaluate and make critical decisions. Core to this is an understanding that organizations facing uncertainty need to quickly assess the extent of a problem, what it will take to fix it, how much it will cost, and how long it will take.
Imperium Consulting Group’s core competencies are to measure time, scope, and cost. Imperium’s experts specialize in multiple claims processes, including insurance claims, contract disputes, and government contract claims. Our experts provide support ranging from presentations during a loss adjustment process to expert testimony as part of a dispute resolution process. Our multi-disciplined team helps clients focus a recovery strategy that uses best practices and common sense, tailored to the needs of an engagement.
Lindsey Durosko, Manager, Imperium Consulting
Lindsey Durosko is a Manager for Imperium Consulting Group. Over the years, Lindsey has provided detailed analysis and day-to-day management of a variety of consulting engagements, including contract litigation/expert witness support; government contract claims; construction disputes and insurance claims, data analytics, and contract/project auditing.
- BS in Systems Engineering and Business Administration, The George Washington University
- Presidential Academic Scholarship, Victoria University in New Zealand
- Professional Affiliations Member, NY RIMS Chapter
Chris von Eljaszewicz, Manager, Imperium Consulting
Chris is a Director at Imperium Consulting Group. Chris adds to Imperium’s credentialing across a range of client solutions, including complex insurance claims, complex cyber claims, representation and warranty claims, construction-related claims, matters involving litigation, data analytics and corporate recovery. Chris is a 16-year financial advisory services industry veteran and has been providing complex damages analysis, litigation support and consulting services for clients on a wide variety of matters in various industries, including, but not limited to, energy, real estate, healthcare, and manufacturing. In addition, Chris has experience in fraud investigations (fidelity claims), litigation support/dispute resolution consulting, financial and operational restructurings, and eDiscovery. MA in International Relations and National Security, St. Mary’s University.
- BBA in Finance and Management, University of Texas
- Professional Accreditations: CFE
- Professional Affiliations: ACFE, YPE, Houston RIMS Chapter
About Workplace MVP
Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.
Workplace MVP Host Jamie Gassmann
In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.
R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.
Intro: [00:00:02] Broadcasting Live from RISKWORLD 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.
Jamie Gassmann: [00:00:22] Hi, everyone. Your host, Jamie Gassmann here with Workplace MVP. And I am coming to you from the RISKWORLD 2022 Expo Hall in R3 Continuum’s booth. And joining me is Lindsey Durosko and Chris Chris von Eljaszewicz from Imperium Consulting Group.
Lindsey Durosko: [00:00:42] That’s right.
Jamie Gassmann: [00:00:43] Welcome to the show, you two.
Chris von Eljaszewicz: [00:00:44] Thanks for having us.
Lindsey Durosko: [00:00:45] Thanks so much. Excited to be here.
Jamie Gassmann: [00:00:47] And did I pronounce both your names accurately? I know I was practicing before we got on audio radio.
Chris von Eljaszewicz: [00:00:53] Right. That is correct.
Jamie Gassmann: [00:00:53] Wonderful. So, tell me a little bit about your company, and a little bit about you, and, you know, why you’re here at the RIMS Show.
Lindsey Durosko: [00:01:01] Yeah, I’ll start. So, claims consulting is really what we do. So, we do builder’s risk claims, contract dispute claims, anything where there’s been a loss or where there was a loss. Maybe a fire, a flood, we come in and help to mitigate that loss, recover any moneys to the policyholder, the insured, and help them recover to where they were pre-loss.
Jamie Gassmann: [00:01:23] OKay. And, no,w I know, Chris, you’re the director.
Chris von Eljaszewicz: [00:01:26] Yes.
Jamie Gassmann: [00:01:26] So, talk to me a little bit about kind of your background and what you do for the organization.
Lindsey Durosko: [00:01:31] Right. So, my background is in finance and management. So, I’ve been doing calculating economic damages for a long time now. And with Imperium, it’s basically the same thing. We calculate the loss, see what happened, and try to get as much value back to the policyholders as possible.
Jamie Gassmann: [00:01:51] Yeah. And so, you guys are an exhibitor here at the conference.
Chris von Eljaszewicz: [00:01:54] Yes.
Lindsey Durosko: [00:01:54] We are.
Jamie Gassmann: [00:01:55] So, you know, I know it’s kind of the first day, and it’s only about like halfway through, like, the first few hours of the show. So, how has it been so far for you in terms of traffic and the conversations that you’ve been having?
Lindsey Durosko: [00:02:09] Yeah, we’ve gotten quite a bit of traffic, which has been nice at our booth. We’re booth 410, to get that out there. Who’s been coming to our booth, Chris? A lot of people who are in risk, risk mitigation-
Chris von Eljaszewicz: [00:02:23] Mitigation, right.
Lindsey Durosko: [00:02:23] … and restoration companies. But we’ve been having great conversations just about how we can help mitigate losses. And everybody kind of has that same mindset here too, like what can we do to make sure we put the risk everywhere else? And that’s what-
Jamie Gassmann: [00:02:40] Yeah, and offset it. So, in terms of like a customer coming to you, and you talk about the mitigation of those losses, that’s from a physical perspective, right? Property laws maybe, some of the liability around that. Talk to me a little bit about what does that customer experience look like. So, if I’m a policyholder with you, and I’m coming to you because something has happened-
Chris von Eljaszewicz: [00:03:00] Something happened.
Jamie Gassmann: [00:03:01] … kind of walk me through the scenario of like what does your services look like, and how do you dive into evaluating that risk that I might have?
Chris von Eljaszewicz: [00:03:13] So, they would call us up, and we would kind of guide them through the process, like you would probably set up a couple of different account numbers just to pull in the costs with everything that’s related to the claim, so it’s easier to separate that from your daily business that you do. And then, they would just start sending us. For instance, if there’s a loss, they would start sending us like invoices and things like that. We would start to categorize those and review the policy to see how those fit in and just kind of put together a claim for them. And I had a conversation earlier with a gentleman, he didn’t know that even existed. But, actually, in the policy, there is a clause, a section there for a claim preparation. And it’s covered. It’s covered by the policy, so cost.
Jamie Gassmann: [00:03:59] Helps them kind of organize it, so they’re kind of maybe seeing everything collectively.
Chris von Eljaszewicz: [00:04:05] Right.
Lindsey Durosko: [00:04:05] Right. And I think, sometimes, it’s hard for the policyholder to translate their issues to the carrier. So, we kind of are the middleman to help them put together all their costs, put together that claim in a way that makes sense to the carrier to get as much money as we can from the carrier to the insured. So, we’re basically like an advocate on behalf of the client, working for them to make sure, you know, we can put everything together that’s possible. Like Chris said, putting together invoices, putting together all that backup documentation that the policyholders just don’t have the resources to do, you know, on a daily basis. And they become quite cumbersome, you know, these RFIs that we get back from the carrier. So, it’s good to have somebody else, an expert, come in and be able to evaluate and put together a strategy in, you know, recovering that claim and bringing you to the pre-loss, you know.
Jamie Gassmann: [00:04:53] Yeah. And I’m imagining if somebody is going through like, let’s say, a fire in their facility, I mean, that’s overwhelming in and of itself. They’ve got their people they’ve got to take care of.
Chris von Eljaszewicz: [00:05:00] All of these.
Jamie Gassmann: [00:05:01] So, having someone like you to be able to help them with-
Chris von Eljaszewicz: [00:05:03] We’ll take that off their heads, yeah.
Jamie Gassmann: [00:05:04] … that’s fantastic.
Chris von Eljaszewicz: [00:05:07] Yeah, yeah.
Lindsey Durosko: [00:05:07] It’s a little bit of peace of mind, too, for the insured. You know, somebody who’s gone through before and knows what they’re doing, especially if they’ve never had a claim or had that experience before because it’s scary, you know.
Lindsey Durosko: [00:05:20] And we take that off a lot, so they can worry about getting their business back together again, and we handle all the back stuff, so we can put the claim together. We also do BI values, business interruption values. So, if you’re in the renewal process or you’re trying to get insurance, like, okay, how much insurance should I buy for my business? And we also evaluate, okay, you know, where are your exposures and things like that, and we look at that too.
Jamie Gassmann: [00:05:45] Yeah, that’s fantastic because I mean, I got to imagine as a business owner, that’s really hard to calculate, right?
Chris von Eljaszewicz: [00:05:50] Yeah.
Jamie Gassmann: [00:05:51] You know, how much should I be purchasing to cover all of my assets and making sure that if something were to happen, I can-
Lindsey Durosko: [00:05:56] Right.
Jamie Gassmann: [00:05:57] Because obviously some of those situations, they’re not planned. They’re, you know-
Lindsey Durosko: [00:06:01] Exactly.
Jamie Gassmann: [00:06:02] You have no idea, and you’ve got now an interruption, and how do you get yourself back on track faster?
Chris von Eljaszewicz: [00:06:07] Exactly.
Jamie Gassmann: [00:06:07] Yeah.
Jamie Gassmann: [00:06:08] Amazing.
Lindsey Durosko: [00:06:08] Yeah. And you can imagine with COVID, all of these business have been interrupted. The world was interrupted. So, that’s been a huge, you know, setback for so many different companies. And we’ve come in and helped a lot of policyholders in that area.
Chris von Eljaszewicz: [00:06:21] And navigate the COVID stuff.
Lindsey Durosko: [00:06:23] Yeah.
Chris von Eljaszewicz: [00:06:23] Because it’s very challenging times.
Jamie Gassmann: [00:06:24] Yeah, absolutely. Well, it’s been awesome chatting with both of you.
Chris von Eljaszewicz: [00:06:28] Thank you.
Jamie Gassmann: [00:06:28] If somebody wanted to get a hold of you that might be listening in, how can they get a hold of you or would you want to direct them to get more information?
Lindsey Durosko: [00:06:36] They should visit us on our website. So, wwww.imperiumcg.com. And I’m Lindsay Durosko-
Chris von Eljaszewicz: [00:06:45] Or come by the booth.
Lindsey Durosko: [00:06:46] Yeah, Chris-
Chris von Eljaszewicz: [00:06:46] Come by the booth.
Lindsey Durosko: [00:06:46] Contact us straight from the website, come by our booth, booth 410.
Chris von Eljaszewicz: [00:06:53] Yeah.
Lindsey Durosko: [00:06:54] Again.
Jamie Gassmann: [00:06:54] Wonderful. Well, it’s been an absolute pleasure to have you both on the show. Thank you so much for joining us.
Chris von Eljaszewicz: [00:06:59] Thank you. Thank you very much.
Lindsey Durosko: [00:07:00] Thank you for having us.
Jamie Gassmann: [00:07:01] Absolutely.
Lindsey Durosko: [00:07:02] Having so much fun here at RISKWORLD.
Jamie Gassmann: [00:07:04] Yeah, blast.
Outro: [00:07:06] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.