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Brian Johnson With City of Peachtree Corners

April 26, 2022 by Jacob Lapera

BrianJohnson
Atlanta Business Radio
Brian Johnson With City of Peachtree Corners
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CityofPeachtreeCornersBrianJohnsonBrian L. Johnson is the current City Manager of Peachtree Corners, Georgia. As City Manager, he is the Chief Executive Officer of the city and is responsible for the management of all city departments and of all city affairs. He is currently one of only 1,379 local government management professionals worldwide to have earned the prestigious Credentialed Manager designation from the International City/County Management Association.

During Mr. Johnson’s current tenure, Peachtree Corners has gained international attention for its construction of Curiosity Lab at Peachtree Corners, a city-owned and operated 3-mile autonomous vehicle test facility and smart city living laboratory. He has presented nationally and internationally on the economic benefits of creating a public technology laboratory and has provided advisory assistance to numerous cities considering similar projects.

He is a frequent public speaker and has delivered remarks about Curiosity Lab from the main stage at transportation, smart city, and technology conferences around the world. Mr. Johnson’s professional career began in the military where he served as both a Cryptologist in the U.S. Navy and as an Infantry Officer in the U.S. Army. He has also previously served as City Manager of Garden City, Georgia and Anniston, Alabama.

Mr. Johnson holds a Bachelor of Arts degree in Political Science as well as a Master of Public Administration from the University of Georgia. He is a graduate of Harvard University’s Program for Senior Executives in State and Local Government as well as the Leadership Savannah, Leadership Gwinnett, and Leadership Georgia programs. He is a Georgia Trend 40 Under 40 “Best & Brightest” honoree and a two-time recipient of the Bronze Star Medal for Valor.

Connect with Brian on LinkedIn.

What You’ll Learn In This Episode

  • Peachtree Corners’ move towards developing into a smart city
  • The relationship between the City of Peachtree Corners and the Curiosity Lab
  • About Peachtree Corners’ smart city environment
  • The Curiosity Lab
  • Past and/or current projects going on at the Curiosity Lab

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Atlanta Business Radio brought to you by on pay Atlanta’s new standard in payroll. Now here’s your host.

Lee Kantor: [00:00:24] Lee Kantor here, another episode of Atlanta Business Radio. And this is going to be a fun one. But before we get started, it’s important to recognize our sponsor on pay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have Brian Johnson and he’s the city manager for the city of Peachtree Corners. Welcome, Brian.

Brian Johnson: [00:00:44] Hey, Lee, how are you?

Lee Kantor: [00:00:45] I am doing well. I’m excited to learn what you’re up to for the folks who aren’t familiar. Talk a little bit about what a city manager does, and specifically for the city of Peachtree Corners.

Brian Johnson: [00:00:57] Well, in general, a city manager does for cities that have this type of government. We run the city on behalf of mayor and council, and by this time it kind of government. What I mean is this is cities in in this country basically have two options on how they run. They can either run by a strong mayor form of government. City of Atlanta is an example of that, where the mayor, when he or she is elected, they become the chief executive officer of the city. They run the city, but they are not a voting member of the governing lawmaking body called city council. And those meetings are run by the president of council. Or there’s the other model. And that’s really taken it’s the corporate model, more like corporate America, where the city council is the board of directors and the chairman of that board is the mayor, he or she. And this form of government does in fact vote on things, but he or she is not an employee of the city and has no individual roles, responsibilities or authority. And so that board of directors hires a CEO to run the organization on their behalf. And in this case, that position is called city manager. So I, the CEO of Peachtree Corners, I run the city on behalf of the mayor and Council, may write the laws and provide the guidance. And it’s actually the most common form of government in the US and certainly in metro Atlanta. I’m joined by cities like Sandy Springs, Johns Creek, you know, cities like that that are run it very similar to this one. So not not uncommon, but that is my job and that’s what I sometimes am amazed that I get paid to do it in other days. I’m amazed that I do this to get paid for the day.

Lee Kantor: [00:02:58] So now, you know, looking at the government or the city as a corporation, part of a corporation is the culture of the corporation. How does kind of your role help instill some culture or some true north of what you’re trying to accomplish in terms of what the city could be or and is?

Brian Johnson: [00:03:22] Well, certainly I’m the senior person that’s here day to day managing all the different departments and staff within there. So when it comes to what we’re learning, trends, what we’re capable of, what are best practices? Part of my job is to be an advisor to Mayor and Council on Emerging Trends Best Practices, and they of course, in turn are a conduit between the community and myself. So they’ll be telling me things that the community is kind of talking to them about is, hey, we should do more of this and more of that. So it’s a great what we call a healthy tug of war between the community and maybe the paid practitioners and the best practices there. So my job is to advise them on those kind of things. And so we’re no different here. I have certainly been talk to contemporaries, been to conferences, read professional periodicals about certain innovative things happening out there. And then I have I try to surround myself with a bunch of people who are way smarter than me, and I’ve been successful with that here and they do the same thing. And so they’ll come to me and say, hey, you know, we could do it a little bit different and we’ll kind of vet it at the staff level. And if it makes sense, we’ll push it to the mayor and council at a meeting and we’ll get together and say, Hey, is this a policy direction we need to take? Do we need to appropriate money for it? Do you guys like where this is headed? And it’ll be a value add to the community? And if mayor and council say yes, then will we do it? If not, then we continue going with what we had at the time. So that’s kind of how how we’ll we’ll both provide perspective that ultimately decides which direction the city is is moving and whether we’re in between the solid lines or in the ditch or not.

Lee Kantor: [00:05:22] So how did the Smart City initiatives take place? Like what? It sounds like a chicken and egg thing. Was that from leadership saying, hey, Peachtree Corner should be known as a smart city? That’s important. That’s a priority. We’re going to do certain things to be attractive to business, and we’re going to do certain things that make us move towards being a smart city. Or was that something that Petrie Corner’s already had that kind of bubbling up within it? And then then that kind of inspired the leaders to say, okay, let’s lean into this.

Brian Johnson: [00:05:55] Great question. So a little bit of both here. So I’ll tell you the organic part first organically, we do actually have maybe an advantage over a lot of cities when it comes to being smart and technology. And here’s why. Even though the city is actually from a government standpoint, from an actual or an official city with corporate limits and everything, as a city, we’re only ten years old, but we are really. This area of metro Atlanta started to get populated back in the late sixties when a guy named Paul Duke, a Georgia Tech graduate turned developer, decided to do something about at the time the brain drain that was happening in metro Atlanta, and that was Georgia Tech graduates not having enough technology jobs in metro Atlanta to stay here after they graduated. So he took inspiration from what was happening in North Carolina at the time and what ultimately has become research triangle, and that is commercial office parks being built and filled by companies that are within the same ecosystem. So like North Carolina started with a biomedical park. And so all these office buildings were all filled with biomedical companies. And there was this synergy and connectivity between these these these offices and these companies that were created. And so he decided to do the same thing here. So he came at way out here 20 miles from downtown. Of course, at the time in the late sixties, it probably was way, way out there.

Lee Kantor: [00:07:34] People thought, he’s crazy. Are you crazy moving out?

Brian Johnson: [00:07:38] That came out here. And he started buying up property and constructing commercial office building and only filling them with tech companies. He wanted to check and he built Metro Atlanta’s very first technology park and he aptly named it Tech Park, Atlanta. And over the decades since then, up until now, it has grown to over 500 acres. We’ve got 10,000 people who work in Tech Park, Atlanta. We’ve got over 2000 people who live in it. It’s a real ecosystem in and of itself, but it also has been very successful and creating a population that understands tech. Now, mind you, back in the day, technology park was it was actually where the modem was invented. I mean, the modem that helped create the Internet, the connectivity, the Hays modem was invented here in Tech Park Scientific Atlanta, which is now Cisco, was founded here in Tech Park. And so it has certainly provided its value to the evolution of technology. But because of that, as jobs grew here, people want to live close to where they work. And so our population grew. So as a municipality, we’re about 50,000 people and we have about 50,000 jobs. So we’re very unique in that regard. Jobs and people kind of population grew, but that was a long way of saying organically our population understands technology.

Brian Johnson: [00:09:12] They oftentimes work in it, they grew up in it, or plenty of people who grew up with parents who worked in Tech Park, Atlanta, and so they understand technology. So that’s a really advantageous position to be in as a city when you want to try to push the envelope on technology, because sometimes in other locations they don’t understand that. What they do is for every dollar you spend on technology, a conventional city can often population can oftentimes be like, why are you spending it on tech when you could be punching or excuse me, patching an additional pothole or adding an additional police officer, which are legitimate things to spend money on. But some communities don’t understand anything but that. So it’s a delicate balance. But anyway, that is one half of the equation. The other half is certainly leadership and an elected body who wants to use technology to look at ways to improve our community, whether it’s a direct value add to our residents or an indirect economic development value that technology can provide to our residents. And we can talk about that, how this is morphed in a second. But that is how the idea of pushing the envelope on tech to do make our community unique.

Brian Johnson: [00:10:42] Those are the ingredients that allowed us to do it. And I’ll add one last thing, and that is as a new city, we don’t have a lot of legacy costs, meaning old cities oftentimes at the. Beginning of a budget year are immediately moving money over to pay for things that were decisions made by city councils from decades or sometimes centuries ago. No city owns a golf course or an airport or 20 community centers, or on and on. Even if they’re no longer needed, it’s oftentimes hard to stop paying for it. So those legacy costs can add up and it can choke a budget down to where there’s not a lot of discretionary resources to play with. We don’t have that. And so as a result, we have opportunities to do things that other cities don’t and so much so that our we’re the second largest municipality in Georgia with no property tax. So we very much value our business climate and the fact that we don’t have those legacy costs. So all of those ingredients were thrown into that pot mix together and the result allowed us to do some of the things that we’re going to talk about in a second.

Lee Kantor: [00:12:00] Now in some cities and especially in the metro area. Obviously, there’s a lot of tech happening there. And because of that, there’s a lot of collaboration among a variety of different services, one being incubators. And Georgia Tech obviously has AC DC or is affiliated with DC is Peachtree Corners have some sort of a partnership with any entity that is an incubator slash kind of a place to birth startups.

Brian Johnson: [00:12:34] Without a doubt. In fact, just to that specific point, our own incubator, which is your right, is not uncommon anymore. And there are other tech parks in metro Atlanta, even though ours was the first. But our incubator, because of our partnership and we have a bunch of of unique partnerships with Georgia Tech, but one of them is as an ATC affiliate. So we are officially our incubator is an HRDC affiliate. So any of our company member companies in our incubator are also, by virtue of our affiliation with ATC, have the have the benefits or can utilize the benefits even at the ATC property down at at Tech Square. So partnerships are a big deal. Rising tide lifts all boats. Peachtree corners cannot be everything to everybody. No city can. But when you put them together, you ultimately can get certain things that happen, including there is you know, they’re starting to become a trending term based on some of our partnerships and collaborations with other companies and cities in north metro Atlanta. That this came from an analyst that was on a phone call with us to talk about Curiosity lab, and we were done talking about it. He was like, That’s amazing. You guys are doing stuff that I would have assumed were happening in Silicon Valley. But you guys are not Silicon Valley. You’re in Georgia where there are peach orchards. And so maybe you’re more like Silicon Orchard. And so that that is kind of starting to take off, just that we all have to collaborate. City of Alpharetta, city of Johns Creek, you know, other locations like the Ray down in south metro Atlanta, all these collaborations together form what is often being a driving force within tech coming to Metro Atlanta.

Lee Kantor: [00:14:39] And I think that that’s part of Atlanta’s secret sauce compared to some of these other markets, is that there is so much collaboration and people really do believe in helping each other out. And and as simple as connecting people and actually really connecting them, not just saying you’re going to connect this, you know, just kind of the basic blocking and tackling of relationship building. I think in the South and in Atlanta specifically, the metro Atlanta is really good at that. And it’s part of our DNA and part of our culture as a city in a market that we collaborate and work together.

Brian Johnson: [00:15:15] Well, we don’t have a choice in. You’re right, Lee, very much. We don’t have a choice here, because what most people don’t realize when they think Atlanta, they oftentimes think Atlanta is going to be like some of these other cities, like, say, a Chicago or LA or whatever, where the city itself has a massive population and the suburbs are not as integral of a part. Well, metro Atlanta as city of Atlanta does not have from a from a population standpoint, a lot of people I mean, not even a million. And that’s not that that’s pretty rare when it comes to big cities, at least big, you know, fighting above its weight class like Atlanta does. Atlanta is a metro. Atlanta is a conglomeration of a lot of suburbs working together. So I do think you’re right that we have learned very well, very early, that for all of us to benefit, we better play pretty well together. Or if not, we will not be able to fight in the weight class that we are. City of Atlanta cannot do it by itself, and none of the other suburbs certainly can’t either. We’ve got to work together and we do. I mean, a good example of that would be and this isn’t a city, but the Ray is the name of a nonprofit that is doing research down on a section of I 85 up near West Point, Georgia, from the Alabama state line, about 18 miles section of interstate.

Brian Johnson: [00:16:54] And they do some pretty unique stuff down there, some pretty innovative testing on the interstate system. But they actually had a partner who is doing solar roadways, creating creating solar roads by putting photovoltaic cells, solar panels on top of the existing pavement and creating a solar field, solar field that cars can drive over. And with the intent here of, hey, if you can put a solar field on a road or on top of a road, it’s not shaded all that much. If the weather is good, the only time it’s shaded is for that split second. Vehicle is over it. We could generate a lot of power. Well, one reason that there needs to be a partnership is despite them having doing some testing with this company. The company did not have permission to put it on the travel lanes of the interstate because Georgia Department of Transportation and the Federal Highway Administration don’t want it in the travel lanes yet because they don’t know enough about it. So the REA was kind of stuck with only doing something in the parking lot of the welcome center coming in from Alabama.

Brian Johnson: [00:18:10] And so our partnership with them is such that they said, hey, you guys in Curiosity lab on all the roads there, can you guys let this company come up and create a solar field up there and do the testing up there? And then maybe we can gather enough data that one day we can come back down and do it. We’re like, absolutely. And so as a result, we have some really bleeding edge testing going on in that area only because two organizations, Curiosity Lab and the REA got together and said, Hey, one of us can scratch the back of the other. And we are. And there are examples of it going the opposite way as well. But we we can’t afford not to do that in our area. It’s a cutthroat area. We’ve got to compete with some areas of this country that are doing some really awesome stuff as well. So we’ve got to join forces and really, like you said, really get into the blocking and tackling of what it takes to attract and retain and expand technology companies here. And I think we’re doing a decent job of it.

Lee Kantor: [00:19:15] Now, you mentioned Curiosity Lab. Can you tell our listeners what that is, how it works? And you mentioned one of the things that they’re involved with, but talk about kind of their mission and purpose.

Brian Johnson: [00:19:27] So Curiosity Lab is a result of Peachtree Corners, the city with those ingredients I talked about earlier about tech saying, you know what, maybe we can do something to leverage technology park Atlanta, Tech Park, Atlanta. And we ultimately did a bunch of research assessment and it came to it. We came to the conclusion or the realization is better word that the evolution of technology kind of had three steps. The first step was and of course, this is a little bit of an oversimplification, but essentially the first step is technology initially gets tested in a closed, controlled laboratory environment and you test all that tech, some of it passes, some of it you go back to the drawing board, but the ones that you are passing, all the tests that you can throw at it in a controlled environment at some point need to graduate from that to a living environment, one where there are people and there are variables you can’t control, because that’s ultimately the world that this tech will be scaled into. Well, you can’t go from a closed lab to, say, midtown Atlanta in one jump. And we notice that because of that, there were temporary arrangements that companies would have with the the public sector, a city or a county.

Brian Johnson: [00:20:44] And it would say, hey, we want to test this tech out in the public right of way. Will you let us do it for this period of time? And so these temporary arrangements would be set up, testing would happen, company would leave, shut it down, and it was accrued but effective. But the kind of square peg round hole thing. While it worked, we noticed that it wasn’t ideal and it occurred to us that maybe we can take Tech Park Atlanta and the right of way inside of Tech Park Atlanta, which the city owns in its entirety. And maybe we can leverage it and create a purpose built intermediate step so that technology could come to this living laboratory first, which is not as complicated, challenging and even go so far as safe, potentially unsafe of an environment as you would get if you try to go to, say, North Avenue in downtown Atlanta. Come here. Next, this being, say, the walk phase of crawl, walk, run. And if you can if your tech can get introduced to the public here and go to and graduate, you know, pass all the tests here, then maybe it really is ready for North Avenue. And so we created we decided to create a living laboratory, and we took a bunch of area within Tech Park, Atlanta.

Brian Johnson: [00:22:12] Then we created a three mile autonomous and advanced vehicle test track on an existing public road that humans are driving on. And then we created the city street of the future, where all of our infrastructure can talk to everything else, street lights can talk to, cars can talk to a video, cameras can talk to. Traffic signals can talk. To your phone if you’re walking on the sidewalk here. And we tied it all together in a 25,000 square foot building that has our incubator in it, but it also has a command and control center. It’s got, you know, corporate innovation space down to incubation space. And we created an ecosystem that’s a living laboratory, but that’s purpose built. And the result of that has been an unbelievable amount of economic development, which is the primary goal of this as a result of this ecosystem we’ve created, companies have been really companies from the US and overseas have been really interested and have moved and expanded here because of this ecosystem and this public infrastructure that we’ve created and made available to them. So that’s what Curiosity Lab is.

Lee Kantor: [00:23:28] And then you mentioned it’s now kind of a magnet for of interest for a lot of other folks. Was that something that has gone beyond your expectations, like this type of interest and this type of kind of attraction you’re now getting? I know that was probably the goal, but the amount of it was that surprising?

Brian Johnson: [00:23:49] Without a doubt. So within the first six months, it was only open for business, if you will, for six months till the pandemic hit. Even in that first six months, we had a number of global headquarters moved here because of Curiosity Lab, some biomedical companies, the professional organization for mechanical and HVAC engineers. Ray They said, we want to be a part of that. We want to be in there. And so it was playing pretty well. But then we have had some really big, if you want to call it, benefits from Curiosity lab. Two of note would be we were actually named one of six locations in the US by the French government to be a landing pad for French tech companies to come to the US in a program called LA French Tech. And while it’s theoretically metro, Atlanta, is the overall location, the exact location within metro Atlanta, these companies are landing is our is Curiosity lab. The French American Chamber moved their offices out of the French consulate into our innovation center here at the Curiosity lab. Because of that, because they’re like, we want to be at the exact point where these French companies are coming. So that was a win. And then the other one was about three, about four months ago, four or five months ago, we were announced as the location for the expansion or call it the they call it the East Coast headquarters of a company called Intuitive Surgical.

Brian Johnson: [00:25:32] They are a robotic assisted surgical manufacturer. They make The Da Vinci system, and that’s robotic assisted surgery. They’re headquartered out of Sunnyvale, and they are putting in a $600 million medical campus here, expanding it here in Peachtree Corners, creating over 5500 jobs. Average salary, 150,000. And they chose here. In fact, the final two is us in Durham, North Carolina, research triangle itself. We won for a lot of reasons. I won’t put it all just I’m curious. Curiosity lab for sure. The state was involved. The county was involved. The city government was involved. But what they said ultimately kind of potentially made that final push for them was Curiosity lab, our partners here, the activity that’s here, the fact they wanted to be close to something like that. So just think about the largest economic development project in Gwinnett County’s 200 plus year history. One of the largest medical ones in Georgia’s history was here is here. It’s underway right now for lots of reasons. But Curiosity Lab had a role. So long way of answering your question of yes, it has exceeded our economic development activity expectations. We created this sandbox for technology companies to come play. We put a bunch of toys in it. We got out of their way and we said, Come play. And man, have they have they been coming to play?

Lee Kantor: [00:27:09] Well, congratulations on all the success and thank you for your leadership on this so important. And the ripples are real, as you’re saying. I mean, it’s it’s you know, once you give people a place to play, they they kind of come and play and they do what you imagine they could. And at a level that it’s hard to even imagine, I’m sure you’re getting a lot of attention around the country from other people who would like to have a similar situation in their region or town. If somebody is an entrepreneur, I would imagine Curiosity Lab has a lot of events and a lot of opportunity for them to plug in. If you’re interested in this type of technology or just want to plug into this kind of ecosystem, is the can you share a website for Curiosity Lab and for Peachtree Corners?

Brian Johnson: [00:27:56] Absolutely. So the city and the city’s got a page and a link to Curiosity Lab. And mind you, Curiosity Lab is owned. The ecosystem is the city’s right of way. We own it, we constructed it. But we have a nonprofit that was created and it’s got an operating agreement to run it. So the Curiosity Lab is a separate organization in that. In that regard, the city’s website is Peachtree Corners. Gov. You can go to Curiosity lab from there or see our other economic development initiatives from that website. And then Curiosity Labs website is Curiosity lab etsy.com. And that’s directly to the the ecosystem and the nonprofit itself. Both are great. And again, we all win because all these jobs that we’re creating are not going to be the employees aren’t going to only live in Peachtree Corners, they’re not going to only spend money in Peachtree Corners. You know, they’re they’re going to spend money in metro Atlanta. They’re going to live in neighboring municipalities. They’re going to use all those services so that rising tide lifts all boats. Thing really is in play here as well.

Lee Kantor: [00:29:13] Well, Brian, thank you so much for sharing your story. You’re doing important work and we appreciate you.

Brian Johnson: [00:29:18] Lee. Thanks for having me.

Lee Kantor: [00:29:19] All right. This is Lee Kantor. We will see you all next time on Atlanta Business Radio.

 

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Tagged With: Brian Johnson, City of Peachtree Corners

Brian Johnson With Main and Johnson, Inc.

April 15, 2022 by Jacob Lapera

BrianJohnson
High Velocity Radio
Brian Johnson With Main and Johnson, Inc.
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MainandJohnson

BrianJohnsonBrian Johnson is the Founder and Owner of Main & Johnson, a Charlotte, North Carolina, based Business Consulting & Coaching company, aimed at seeing small to medium-sized businesses thrive, not just survive. Main & Johnson partners with business owners to bridge the gap between what success they have had and the success they seek.

Brian and his team specialize in driving accountability, long-term growth, and accelerated results with an outside perspective to blend with business owners’ knowledge and experience.

Connect with Brian on LinkedIn.

What You’ll Learn In This Episode

  • Airline Analogy for Business
  • Growing Through the Scale Hurdles
  • Exit Strategy Planning in Business
  • Price Now More than Ever

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for high velocity radio.

Lee Kantor: [00:00:13] Lee Kantor here, another episode of High Velocity Radio, and this is going to be a fun one. Today on the show, we have Brian Johnson with Main and Johnson. Welcome, Brian.

Brian Johnson: [00:00:23] Hey, thank you, Lee. Well, I appreciate being here. Thank you for the welcome.

Lee Kantor: [00:00:27] Well, I’m excited to learn what you’re up to. Tell us a little bit about Mayne and Johnson. How are you serving folks?

Brian Johnson: [00:00:32] Yes. So we’re a Charlotte based business. So a little bit up the road from you there. But we focus on helping and connecting local small businesses to where they’re going and at an accelerated pace. So we like to kind of tell our business partners that we’re not going to tell you how to run your business, but we’ll be there to partner with you and just accelerate where you are going to get to on your own. So we try to plug a few holes here and there, but help you get your momentum in the business. And then and that’s kind of the main street focus. So if you thinking Main and Johnson, do I have a partner with a last name? Main that’s not the case. We were just thinking about if you saw our logo, kind of like the intersection of Main Street and myself for businesses, and then we’ve branched out into a little bit more of a national consulting approach on business strategy and commercial strategy. So but that’s what we’re up to.

Lee Kantor: [00:01:23] So how did you get started in this line of work? Were you always involved in coaching and consulting?

Brian Johnson: [00:01:29] I wasn’t, at least not formally or being compensated for it. I kind of came out of the corporate world like a lot of consultants out there, but spent 20 years in the Fortune 500 space. And then as I kind of got a little bit further into my career and you start kind of assessing what you like to do, what not to do, the coaching option and kind of having your own business became a lot more attractive. So I kind of traded in a suitcase and a plane ticket for sitting a little bit in the car and meeting for coffee until COVID decided to change the rules a little. But we’re kind of getting back into, I guess, kind of a little bit more of an open environment, at least somewhat right now. So it’s kind of how I got here. But, you know, just grew up with my father owning small businesses and just always knew that we wanted to kind of find a way to be a little bit more progressive, to take stuff that I got to experience and bring it into the the small business space.

Lee Kantor: [00:02:26] Now, you mentioned having kind of worked in the Fortune 500 space. Is any of that really transferable to the folks on Main Street?

Brian Johnson: [00:02:36] It is. And you sometimes the scale may be not. So, I mean, a lot of the like breaking it down into like executive coaching. I mean, a lot of the smaller businesses aren’t really looking for their teams to necessarily be coached per se. But, you know, you do get into things like how do you retain clients or sorry, not not just clients. You definitely want to know that. But how do you retain employees? I mean, these are all things bigger companies struggle with as as do small. And you just try to take some of the strategies that you learned in the ways that you applied them on an enterprise wide scale. And boil it down to like, hey, here’s your business, here’s what’s important to you, and how do we set the path forward to make sure you’re capitalizing on the opportunities that you’ve got in front of you? I think there’s a lot of macro analysis that you spend a great deal of time in the corporate world on that maybe is a little bit much on the smaller end. But, you know, certainly being able to pay attention to trends like here in Charlotte, it’s probably similar to Atlanta. You can’t drive down the street without seeing either road construction houses being built or a big crane, you know, building a thing downtown Charlotte. So that kind of stuff is good to know if you’re in the type of business that the demographics matter and being able to kind of bring that skill set into the conversation, I think can open some eyes sometimes.

Lee Kantor: [00:03:51] So walk me through what an engagement looks like. One, when people are coming to you, what is their situation? Are they’re in a crisis? Is something bad just happened? Is this something that they’re frustrated, they’re not growing fast enough? What is typically that point of entry for you?

Brian Johnson: [00:04:06] Yeah, and I you know, we’re always able to try to help people and we’re always engaged in it. If there’s something wrong, that’s not our sweet spot and that’s not where most of our customers come from. I mean, if you’ve already hit the iceberg and you’re taking on water, there’s not a whole lot we can do at that point. But what we do is we see a lot of our our client base coming directly from, hey, I started out this way and this worked for quite a while and I’ve kind of plateaued. And it’s not that I’m trying to be a, you know, the next millionaire out there or multi millionaire. But I had visions of my business being in a different level, and I’m starting to kind of hit my head against the wall here. And we come in and we work with them, partner with them, understand where they’re at and what they’ve done successfully and where they failed. And then we start applying some new strategies to that. So we bring a fresh set of eyes. In a lot of cases, we’re especially on the coaching and we’re a little bit business agnostic. So we have a wide variety of of customers and markets that we work with. But the reason is we don’t tend to know more than they do about their industry. We complement it with business practices, processes, systems and strategies that really kind of reinvigorate where they’re at. I’d say the COVID pandemic was not great for business in the sense that all of a sudden we had a lot of people that needed help. But as much as I think it reminded business owners that you can’t keep plugging away the same way that has worked and expect it to continue to work longer term. So that opened a lot of opportunity to sit in with business owners and really help them kind of either pivot or refocus where they’re headed in a in a maybe different way than they’ve done before.

Lee Kantor: [00:05:49] Now, you mentioned systems and processes. Is that something that, you know, intellectually people understand, but practically they don’t really executed at the level that maybe the best run companies do?

Brian Johnson: [00:06:04] Yep. The thing that we see with that, you know, it’s a very interesting one because most people think like, okay, now I’ve got to go get like an SAP system or something. This is what you’re talking about. And it’s really not. I mean, if you think of just the general business owner that maybe is a is somewhat of an employee in their own company. You know, I mean, take myself, for example, I do the coaching for my business. Well, if I were coaching 40 hours a week, there’d be nothing more I could do. So what kind of systems would I put in my business that I could take those same 40 hours and I’d be able to reach more people without really totally changing the dynamics? So some of the systems are really geared towards expanding the capacity that a business can run with its current resources. And I think a lot of times people think it’s this massive investment, like some big I.T. system, and it can be. But in a lot of cases, it’s really applying just, you know, what is it that I could invest in that does the work for me? So I’m not the one doing it all. And I think that’s where some of that value kicks in. People are like scratching their head like, oh, wow, that just made whatever I’ve been doing during the week a whole lot easier. Fantastic. You know, I mean, perfect example is like people that do their own schedule and then there’s this thing like calendar and there’s a million others that are out there that do it for you. And if all of a sudden you’re not searching your schedule, trying to figure out where to put people in and let them pick it, you just got a lot of time back in your day. So it’s things like that, too, that tend to move the needle. We we see the most in the quickest with a lot of the smaller businesses.

Lee Kantor: [00:07:34] Now, when you’re working with a client, are they typically at that growth stage of their lifecycle or are they at the kind of this is the end of the party and I’m going to exit stage of the process.

Brian Johnson: [00:07:46] It’s an interesting question. And I li we we use an analogy that we kind of call the airplane analogy for business. And coming from a lifestyle at 30,000 feet was what I came from and trying to figure out how do I articulate things to business owners that make sense to everyone? And so we came up with this analogy and it’s basically four parts to a flight, four parts to the business cycle, and your first one is your takeoff phase. So just like when you’re starting out of business, you know, do you have any in number, do you have funding? Do you have a vision and a path forward? Do you have your business plan written? It’s a lot of box checking, kind of like Seatbacks and their upright locked position tray table stowed bags under the seat in front of you, everything in the overhead compartment. None of those things the plane can’t move forward into. All those boxes are checked and in a lot like that is business. And then you move into the next phase, which is ascension. And so your question on where do we see a lot of people we see a lot of them coming in here. And the reason is this is like on a flight, you know, you go to take off and nobody’s moving around the cabin. When you’re rocketing up to 30,000 feet, you know, everybody has to stay put.

Brian Johnson: [00:08:50] You can’t use the bathroom unless it’s probably an absolute emergency. But even the flight attendants aren’t moving around. And that’s because just like in business, you’re really focused on the one thing that matters, and that’s getting to that altitude where you know, you’re in good shape. And for a business that’s a lot more like, Hey, what do I got to do to get to that point where I put my head on the pillow at night and I know in the morning I’m going to wake up and still have a business. And so there we work with a lot of business owners to, you know, it’s great that you know where you want to be in five years, but you don’t get to five years if we don’t accomplish this year. So what do we need to focus on that allows you to maximize your time and get to that that level the quickest? Whenever you turn that corner and you’re on the cruising altitude, it won’t doesn’t mean you won’t adjust altitude, but it does mean it’s not about survival anymore. And this is where things tend to relax a little bit and you can focus on efficiency and effectiveness. So we see businesses here. This is on a plane. This is where the drink cart comes out. This is where your your mileage loyalty programs really kick in and people can relax, get up and walk about the cabin.

Brian Johnson: [00:09:49] Same thing in business. You can start your employee retention strategies, your customer engagement. Retention strategies work on profitability and things that maybe aren’t so much topline based, but they do matter in the long run because they’re going to fuel what? Allows you to sustain what you’re doing and reinvest in the business. Then obviously the last phase is the one you kind of alluded to on checking out, which is dissention. And we look at it as, you know, it’s crazy that it takes you 10 minutes to get to 30,000 feet. But they announce your your starting your initial descent. You land an hour later. Well, we hope it’s like that for businesses as well, where I can see the ending and it’s a nice soft dissention into that that landing spot. And so we’ll work with businesses to kind of tag into what they need to get done before they put it up for sale, if that’s what they want to do to maximize valuation. If they’ve got somebody they feel could take it on internally, we’ll work with them to make the transition and help bring that person into the the new CEO level type capacity or whatever they have in mind. But you’re right, there’s there’s kind of two aspects where people tend to pay attention the most, and that’s when they’re rocketing up and that’s when they’re kind of coming back down.

Lee Kantor: [00:10:59] Now, is there any advice you can give an entrepreneur that is maybe closer to the end than the beginning? I wouldn’t think that if you’re thinking of exiting your business, that you do that, you know, the week before. Like this is something in order to have a good exit, you better be planning for years in advance.

Brian Johnson: [00:11:18] Yeah. And even in your right and even those that maybe kind of come to the game a little bit later than you’d like. I think the biggest thing is there can be a bridge step between where you are and when you sell. And a lot of owners want to get out because they just don’t really want to put forth the effort anymore to to run the business. And there’s there’s many ways to do this. And I’ve seen people that will hire a general manager that literally is just part of the transition plan from where they were to then when they sell. And that person kind of oversees that valuation creation process that allows this business to sell for more. And quite honestly, when they’re a proven GM, they’re a really good marketing tool for the potential buyer to say, you’re going to inherit the person that already knows how to run this thing. You know, it’s not like you’re buying it from me and then all my contacts and relationships now leave with me, you know? So that’s probably the thing is most people kind of panic. And when they just don’t want to do it anymore, they’ll sell and they wind up selling at a discount.

Lee Kantor: [00:12:19] So by putting that manager in place that is trained up and skillful, you can really get a higher multiple. At the end of the day you can.

Brian Johnson: [00:12:29] And if your tolerance is, it doesn’t have to be a point in time that it’s sold. And it’s just I want to change my lifestyle into more of, like I say, retirement phase. But, you know, hey, I’m on the golf course, but I’m still collecting paychecks. There is an inter between an in-between step that you can do that could allow you to still sell it for the max value but not have to lose the lifestyle that you’d kind of rather rush into at that point in time.

Lee Kantor: [00:12:52] So is that something you help your clients with?

Brian Johnson: [00:12:54] We do. We can help them identify who who might be a good person to step in if they don’t have that person already, kind of in their in their business if they do. And they just need trained up. Of course, that’s part of the thing we do, but we can give them kind of the right plan and walk them through the execution of it over that span of time.

Lee Kantor: [00:13:13] Now, in your business, what has been the most rewarding example of working with somebody that might have been frustrated with the state they were in? And then you inject yourself and your team and all of a sudden now they’ve hit a new level.

Brian Johnson: [00:13:27] Yeah, I think it’s when they connect business success and their lifestyle goals, you know, you get a business owner that they’re working hard. So it’s never amount about the effort put into it. But you know, you can waste a lot of energy on some of the wrong things and not realize they’re wrong until it’s too late. And so being able to come in and partner with them and they have another set of eyes looking at their business that just kind of helps give them an approach that they have confidence in. Then watch them go out and succeed and build up their their ownership confidence. And then eventually, I mean, the icing on the cake is the person that had no time to take a vacation is now taking three vacations with their family. So you see that happen. And then you’re like, okay, I’ve if I’ve done anything, I’ve helped them connect to the lifestyle that they set out to have when they bought the business in the first place or when they started it in the first place. I mean, most of us don’t start a business to work more hours.

Lee Kantor: [00:14:18] Right? And unfortunately, some people trade a bad boss with lots of bosses and they’re not ready for what it means to be an entrepreneur 100%.

Brian Johnson: [00:14:29] I mean, it’s being skilled at something in a business owner, two totally different things. And not not that that doesn’t mean you can’t develop into being good at both. But yeah, sometimes you become the worst boss that you’ve ever had.

Lee Kantor: [00:14:42] So if somebody wants to learn more about your practice, what is the website or what’s the best way to get a hold of you or somebody on your team?

Brian Johnson: [00:14:50] Yeah, our website is W WW DOT Business Consulting Charlotte. And then the best way to reach I say I love conversations with business owners so you can reach out to me directly. It’s B Johnson. At Mane and Johnson and would love I mean, even if it’s just a zoom link in a chat or a phone call. Love to connect with business owners. We learn every single time we talk to someone.

Lee Kantor: [00:15:15] Good stuff. Well, thank you so much for sharing your story today. You’re doing important work and we appreciate you.

Brian Johnson: [00:15:20] All right. Thank you, Lee. I appreciate being on the show.

Lee Kantor: [00:15:22] All right. This is Lee Kantor. We’ll see you next time on High Velocity Radio.

Tagged With: Brian Johnson, Main and Johnson

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