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Casey Jenkins, Eight Twenty-Eight Consulting

January 11, 2024 by John Ray

Family Business Radio

Casey Jenkins, Eight Twenty-Eight Consulting

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Casey Jenkins, Eight Twenty-Eight Consulting (Family Business Radio, Episode 52)

On this episode of Family Business Radio, host Anthony Chen welcomed Casey Jenkins, CEO of Eight Twenty-Eight Consulting. Casey shared her journey from aspiring to be a meteorologist to falling into the supply chain industry by chance and staying by choice. Casey shared insights on managing processes and disruptions in supply chain business, emphasizing the significance of understanding the sequence of operations. She highlighted the need for companies, particularly small businesses, to identify their core capabilities and take incremental steps towards improvement. Furthermore, she underscored the importance of having a risk management plan to navigate different potential business disruptions.

Host Anthony Chen closed the show with a brief commentary on the value of taking just one small step in financial planning.

Family Business Radio is underwritten and brought to you by Anthony Chen with Lighthouse Financial Network.

Casey Jenkins, Founder and CEO, Eight Twenty-Eight Consulting

Casey Jenkins (CJ), the Owner of Eight Twenty-Eight Consulting LLC, stands out as a results-oriented business professional specializing in supply chain and process improvement. With a rich background encompassing over a decade of diverse supply chain experience, Casey holds dual master’s degrees in Supply Chain Management and Project Management, accompanied by a Black Belt in Lean Six Sigma. She adeptly combines her educational prowess and hands-on experience to navigate and resolve intricate supply chain challenges, consistently achieving maximum results and operational excellence.

A demonstrated track record in the strategic execution of various project types across numerous industries serves to highlight Casey’s expertise. Notably, she has successfully generated approximately $15 million through key initiatives and the completion of over 20 projects throughout her career.

In the ever-evolving landscape of the supply chain industry, Casey remains committed to staying ahead of emerging trends and technologies. Her pursuit of a Doctor of Business Administration in Supply Chain Management and Logistics, which will begin in January 2024, exemplifies her commitment to lifelong learning. Casey thrives on collaboration and actively engages in networking to enhance her knowledge.

Beyond her professional endeavors, Casey is an active community member in Savannah, GA, participating in volunteer work and church activities. A fitness enthusiast, she commits to twice-daily gym sessions. Casey shares her life with two Mini-Aussiedoodles, Skye and Enzo, whom she cherishes spending time with when not immersed in her professional pursuits.

Eight Twenty-Eight Consulting LLC

With a mission to propel businesses and supply chains forward, Eight Twenty-Eight Consulting is your strategic partner in supply chain and process improvement. Employing a distinctive blend of execution-style methodology, strategic expertise, and elevated interactions, solutions are crafted with a forward-thinking mindset.

Eight Twenty-Eight Consulting transcends beyond a one-time transaction; it’s about lasting support and tailored solutions that enhance your core capabilities. Drawing on over a decade of experience and a rich educational background, forward-thinking solutions are delivered that are easy to implement, sustainable through company growth, and evolve seamlessly with industry changes.

As a catalyst for success, Eight Twenty-Eight Consulting challenges the status quo, recognizing the uniqueness of every organization.

Reach out today to find out how to Take Your Company to the Summit.

Website | LinkedIn | Instagram | YouTube

Topics Discussed in this Episode

00:06 Introduction to Family Business Radio
00:29 Meet the Guest: Casey Jenkins
00:42 Casey’s Journey into Supply Chain Management
02:33 Demystifying Supply Chain
04:25 The Intersection of Meteorology and Supply Chain
06:14 The Impact of COVID-19 on Supply Chain
07:27 Understanding ‘Just in Time’ and ‘Just in Case’
09:53 How 828 Consulting Helps Businesses
15:48 The Importance of Risk Management
32:21 Managing Stress in the Supply Chain Industry
37:18 When to Seek Help for Your Business
39:49 Conclusion and Contact Information

Anthony Chen, Host of Family Business Radio

This show is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services are offered through Royal Alliance Associates, Inc. (RAA), member FINRA/SIPC. RAA is separately owned, and other entities and/or marketing names, products, or services referenced here are independent of RAA. The main office address is 575 Broadhollow Rd., Melville, NY 11747. You can reach Anthony at 631-465-9090, ext. 5075, or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY, in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA, home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long-term care insurance to many investment options through Royal Alliance, Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of Family Business Radio can be found by following this link.

Achieving Culture Excellence: Harnessing AI and Empowering Teams E34

September 8, 2023 by Karen

Achieving-Culture-Excellence-Harnessing-AI-and-Empowering-Teams-feature

Phoenix Business Radio

Achieving Culture Excellence: Harnessing AI and Empowering Teams E34

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Achieving Culture Excellence: Harnessing AI and Empowering Teams E34

This was a unique episode for the Culture Crush Business Podcast. We are always talking about ways to improve company culture so companies can thrive, and this episode was no different in that aspect. The topic was one that is often left out from the conversation of thriving company cultures, the focus on process improvement and the technology for improving the operations and culture of the company.

We discuss the need to focus on technology and resources that will help with the strategic side of the company in order to treat employees as humans rather than machines, which is essential for preventing burnout and maintaining a motivated team.

Effective leadership involves identifying and leveraging employees’ strengths and interests. This allows them to excel in their roles and contribute to the company’s growth. Offloading repetitive tasks to AI or outsourcing can free up employees to concentrate on their core competencies.

AI can be a game-changer for businesses, especially when handling data-intensive tasks. It can optimize scheduling, automate processes, and even enhance customer experiences, as demonstrated by the example of creating a Taylor Swift-inspired AI bot.

The conversation highlights the need to adapt to rapidly evolving technology. The emergence of new career paths, such as prompt engineering, underscores the importance of staying current and embracing technological advancements.

Many companies use numerous software tools, often without realizing the extent of their tech stack. Lauri Erickson emphasizes the importance of integrating these tools to streamline operations and data management, ultimately saving time and resources.

This episode focuses on a few key takeaways for our listeners:

Empower the employees to focus on the true strengths
The power of AI in enhancing efficiencies
Continuous adaptation to evolving technology
Integration of software and tools

Overall, the episode emphasizes the value of fostering a positive company culture, empowering employees, and leveraging outsourcing, technology, and AI to enhance efficiency and employee satisfaction. It also underscores the importance of staying open to new possibilities in the ever-changing business landscape.

Thank you to James Christensen, the President of Gateway Bank, for joining in this conversation and adding his additional insight and stories as the co- host for this episode with Lauri and Ben.

Located in Tempe, Arizona, Project Pros is a family-owned business that’s dedicated to alleviating the administrative burdens faced by small business owners. Their comprehensive support services are designed to give business owners more time, spanning areas like bookkeeping, HR, social media management, phone answering, and virtual administrative assistance.

Project Pros emerged from CEO Lauri Erickson’s understanding of the need to shift small business owners from working ‘in’ their business to working ‘on’ it. The team at Project Pros fosters a synergetic environment, collaborating to find solutions for each client’s unique needs.

Their approach emphasizes collaborative problem-solving, ensuring that every team member’s skills contribute to the clients’ success. Project Pros goes beyond traditional outsourcing, streamlining processes to save their clients both time and money. They serve as an extension of their clients’ businesses, partnering at every stage to facilitate the growth and success of those businesses.

Lauri Erickson’s professional journey is highlighted by her executive-level expertise gained through diverse experiences in various companies and positions. With a background in human resources, bookkeeping, customer service, and sales, she possesses invaluable insights into the unique needs of small businesses.

Lauri’s driving force lies in helping small businesses thrive and flourish. To achieve this, she surrounds herself with a team of like-minded, highly talented, forward-thinking, and energetic individuals who share her passion for making a difference. Their unwavering dedication and support leave a powerful and positive impact on their customers’ success.

Connect with Lauri on LinkedIn and follow Project Pros on Facebook and Instagram.

AI automation agency. We act as the automation department for your business removing redundant work and helping you scale with ease.

Ben Johnson is a seasoned data engineer and software developer with 20 years of experience.

He takes complex problems and solves them with simple and elegant solutions.

Connect with Ben on LinkedIn.

About Our Guest Co-Host

James Christensen is the President of Gateway Bank, the only community bank in Mesa, Arizona. Under his leadership, Gateway has thrived through multiple economic downturns and grown to consistently be one of the strongest performing financial institutions in its peer group.

James is also very active in the local community and was named Mesa Citizen of the Year in 2023. He is a fierce advocate for small businesses, marginalized groups, and people in need. From one-on-one meetings to presentations and podcasts like this, James enjoys educating and inspiring diverse audiences to improve their financial health and overall well-being.

Connect with James on LinkedIn.

About Culture Crush

At Culture Crush, culture isn’t just a corporate buzzword. It’s a key factor that can either boost your company or lead to its failure.

We’re culture consultants, with a focus on leadership, appreciation, communication, processes, accessibility, mental health, diversity, inclusion, and creating a dynamic workplace.

As a growing company:

Culture Crush Business is your hub for company culture resources. With deep cultural insights and years of expertise, we evaluate your company’s needs and connect you with the precise resources to cultivate a thriving culture.

We work with CEOs, founders, HR Directors, or Culture Leaders of companies or teams, who value company culture and understand its impact on their business success.With Culture Crush you’ll learn how to transform your workplace into a place of unity, efficiency, and growth. Don’t just fix your company culture – transform it with Culture Crush Business.

On this podcast: We focus on everything surrounding businesses with good company culture. We will talk with company leaders to learn about real-life experiences, tips, and best practices for creating a healthy work environment where employees are finding joy and satisfaction in their work while also striving and growing within the company. We share the resources to help improve company culture and showcase them on the podcast with their tips and tricks for growing culture.

About the Host

Kindra Maples is spartan racer, past animal trainer, previous magician’s assistant, and has a weakness for Oreo cookie shakes. Her journey working with people actually started working with animals as a teenager (don’t worry we won’t go that far back for her bio).

She worked for over 15 years in the zoo industry working with animals and the public. Her passion of working with animals shifted into working with people in education, operations and leadership roles. From there her passion of leadership and helping people develop has continued to grow.

Then came the opportunity for leading the Culture Crush Business Podcast and she jumped on it. Leadership, growth, and strong company cultures are all areas that Kindra is interested in diving into further.

Thank you for our Sponsor!

This episode is sponsored by Gateway Bank, a community bank in Arizona that specializes in serving small businesses across the Valley and the country.

When you work with Gateway, you don’t have to call an 800 number for support, or submit your loan application and wait weeks or months for an answer. You get fast, personal service from a team who knows you and cares about you.

When Gateway was founded in 2007, the team had a vision of building a hometown bank that prioritizes people over profits. Over 15 years later, they’re proud to still be one of the highest-performing AND highest-rated community banks around.

Whether you need a loan or banking services for your business, Gateway is here to help. Visit gcbaz.com/culturecrush for details and a free consultation with bank President James Christensen.

All loans subject to approval. Member FDIC.

The Post-It Note You Need on the Bathroom Mirror

March 30, 2022 by John Ray

Post-It Note You Need for Bathroom Mirror

North Fulton Studio

The Post-It Note You Need on the Bathroom Mirror

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The Post-It Note You Need on the Bathroom Mirror

Some folks use a Post-It note in a prominent place, like the bathroom mirror or on their computer monitor, to remind them of their goals and to provide motivation. Here’s a suggestion for what that note should contain to help you to attain those goals. The suggestion may surprise you. The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] Hello. I’m John Ray on the Price and Value Journey. The Post-it Note you need on the bathroom mirror.

John Ray: [00:00:10] Some folks use the Post-it Note in a prominent place like the bathroom mirror or on their computer monitor to remind them of their goals and to provide motivation to reach those goals. The idea is that if you visualize it, it will happen. For some, visualization might work wonders. For the rest of us, it sets us up for failure and despair. And my golf game is just one example.

John Ray: [00:00:40] Now here we are as I record this episode, we’re approaching the end of the first quarter, 2022, and that Post-it Note with the goals for this year, for some of us, might feel like more of a screaming inditement than encouragement. Maybe we’re even working off a new note, one with more modest aspirations, and we’re feeling guilty because we lowered our sights.

John Ray: [00:01:07] Instead of goals based on sales or number of clients, try this reminder note and see how it fits for you. Stuff I need to quit doing. What should be on this list are the items that you as the owner of your business have no business doing yourself yet you persist. It’s low-level client work. It’s bookkeeping or marketing details. It’s work that’s necessary for the health of your business but it doesn’t mean that you need to be the one to do it even if you’re a solopreneur.

John Ray: [00:01:46] Now, just to be clear, low level doesn’t mean low value. On the contrary, the outcome of a low-level task can often be very high value. By low level, I mean repeatable tasks, which you can teach someone else to do such that you can focus on those items which most need your own attention. Now whatever is on your list of stuff that you need to quit doing, it’s those things that take you away from high-level client work, which is the real value add or the business development work that you never seem to have time for.

John Ray: [00:02:29] Now, I just didn’t come up with this idea myself. W Edwards Deming, who was born in 1900, writing on management and leadership, observed that 85% of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management, he said, is to change the process rather than badgering individuals to do better. Now, Deming’s management philosophy of total quality management, by the way, was arguably the single biggest idea, which drove Japan’s recovery after World War II.

John Ray: [00:03:15] Now, if we apply Deming’s idea to our own businesses, we might infer that about 85% of the reason we don’t hit our goals for top-line growth arises from a failure of our systems or processes. So if you’re off track on the goals you set for yourself for this year, follow Deming’s idea. Quit badgering yourself to do better first. Tear up that Post-it Note you started the year with and make up a new one. Focus on removing the sand in the gears of your business, the minutia you have no business doing. As you get those details off your plate, you’ll be amazed at the value you’re giving yourself and your business.

John Ray: [00:04:04] I’m John Ray on the Price and Value Journey. Previous episodes of this series can be found at pricevaluejourney.com. And to connect with me directly, you’re welcome to email me, john@johnray.co. Thank you for joining me.

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on: building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey — **John Ray, Host of “The Price and Value Journey”**

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®: LinkedIn | Twitter | Facebook | Instagram

Tammy Wolcott, LBMC W Squared

November 4, 2021 by John Ray

Nashville Business Radio

Tammy Wolcott, LBMC W Squared

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Tammy Wolcott, LBMC W Squared (Nashville Business Radio, Episode 36)

Tammy Wolcott and her sister founded W Squared sixteen years ago to offer fractional business process services. Now as a part of LBMC, the firm provides an integrated financial, accounting, and procurement suite of services which cure back-office headaches and support the growth needs of a wide range of small to medium-sized companies. Tammy joined host John Ray to discuss her passion for her work, client success stories, how she and her LBMC W Squared team work with clients, and much more. Nashville Business Radio is produced virtually from the Nashville studio of Business RadioX®.

LBMC W Squared

LBMC is a Forbes Best Accounting Firm and Accounting Today Top 50 Firm in the nation serving approximately 10,000 clients with diverse needs across a spectrum of industries. Named a 2021 Best Workplace in Consulting & Professional Services, LBMC has more than 750 team members, with offices in Chattanooga, Nashville (Brentwood), and Knoxville, TN, and Charlotte, NC.

At W Squared, they take a collaborative, goal-oriented approach to work with you and your business. They want to be a cornerstone for their clients’ success by partnering to deliver optimal integrated solutions for accounting, finance, and procurement, that provide scalability, efficiency, and value.

Whether you are a start-up looking for a speedy solution or an established business concerned with the impact of growth on internal culture, W Squared offers a comprehensive, blended solution from the top down—from strategy and leadership to simple transactions.

With an appreciation of the importance of sensitivity, assimilation and seamless integration, W Squared takes the posture of your organization and behaves as an internal department, not an external consultant. Their relationships are built on trust and focus on definitive outcomes rather than mere recommendations. Through a collaborative, goal-oriented approach, they mobilize and energize companies of all types and sizes – from start-ups to enterprise organizations.

The W Squared model of business process partnering continues to be borne out with repeat customers and a strong track record over a range of industries, including healthcare services, technology, medical devices, retail, social media, and SAAS. Success breeds success, and they are constantly proving it.

Company website

Tammy Wolcott, Chief Executive Officer, LBMC W Squared

Tammy Wolcott co-founded W Squared in 2005, which became part of the LBMC Family of Companies through acquisition in 2017. Tammy currently serves as President and Chief Executive Officer of LBMC W Squared, growing the company and providing guidance to all of the core infrastructure service offerings with particular emphasis on Finance, Accounting and Procurement. LBMC W Squared leverages scalable Finance & Accounting systems, people, and processes typically in place for large companies in a fractional outsourced model for small to medium-sized businesses. LBMC and W Squared have been recognized with multiple awards, including the Chamber of Commerce Future 50, Nashville Entrepreneur of the Year Finalist, Best in Business Finalist and Inc. Magazine’s fastest-growing private companies.

Prior to founding W Squared, Tammy served as Vice President, Corporate Controller and Treasurer of CHD Meridian Healthcare (predecessor to the Take Care division of Walgreens). During her six years with the company, she was responsible for the Corporate Finance function as it grew to over $200M in revenue. Her responsibilities included consolidation of 36 legal entities, management of required reporting for senior lenders, oversight of centralized payroll for 1,800 employees, management of the company’s cash concentration and investment strategies, and the integration of internal processes to provide improved cash flow and efficient use of personnel. Tammy was also responsible for establishing both internal management reports and external public reports to comply with SEC guidelines and the review of internal controls and processes to comply with the Sarbannes-Oxley Act.

Before joining CHD Meridian Healthcare, Tammy served as National Director of Human Resources and as Assistant Controller Surgical Care Affiliates, Inc. and was instrumental in growing the company from three to 60 surgery centers during her nine-year tenure. Tammy played a key role in standardizing the accounting process and training for business managers, developing a consolidated cash management program, and creating a national benefits program for 1,500 employees.

Tammy has served on the Board of the Nashville Healthcare Council, the Board of Visitors for the Lipscomb University College of Business, the Harpeth Hall School Board of Directors and has been a presenter/panelist at business and start-up company forums with the Nashville Entrepreneur Center, Smart Business Dealmakers, the Social Enterprise Alliance, Baker Donelson, Vanderbilt University Owen Graduate School of Management and Lipscomb University College of Business.

A Nashville native, Tammy graduated from the Harpeth Hall School, attended the University of North Carolina–Chapel Hill and received her BS in Accounting from the University of Tennessee. Her charity passions include Nations Ministry which assists refugee families in Nashville, Warner Parks, the Land Trust for Tennessee and the Harpeth Hall School. She currently works with On the Avenue which provides job training in the arts and creative endeavors to people with disabilities.

Nashville Business Radio is hosted by John Ray and produced virtually from the Nashville studio of Business RadioX®. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Dennis Jackson, Worx Solutions

August 6, 2021 by John Ray

Nashville Business Radio

Dennis Jackson, Worx Solutions

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Dennis Jackson, Worx Solutions (Nashville Business Radio, Episode 27)

Working out of spreadsheets to bridge the gap in your internal systems? Dennis Jackson, owner of Worx Solutions, can help. He joined host John Ray to discuss how his work bridges data streams, increases efficiency, improves productivity, and delivers significantly better business results. He also shared some compelling success stories from the small and medium-sized businesses he’s worked with. Nashville Business Radio is produced virtually from the Nashville studio of Business RadioX®.

Worx Solutions

Worx Solutions bridges data streams.

They make workflows easy by bridging the operational gap so that you can wow your customers, communicate better, and drive productivity. Dennis and his team collaborate with small to mid-size businesses that have a desire to drive efficiency within their organization.

Company website | LinkedIn

Dennis Jackson, Owner, Worx Solutions

Dennis is passionate about helping business leaders gain efficiencies, improve decision-making with better insight and analytics, mitigate risk, and make their businesses and workforces healthier and more productive, and improve your bottom line. This means:

– Stronger data analysis for better decision making

-Improved decision making for better business results

– Efficiency and better business performance

– By transforming your data from spreadsheets to WorX Solutions you will experience significantly better business results.

Dennis has over 20 years of experience in the consumer products, customer service and healthcare industries. He specializes in finding new, better ways to solve problems, and his approach has repeatedly resulted in achieving results at scale, ranging from developing a 255,000 square foot corporate HQ with a budget of $100 million, leading supply chain management initiatives to consolidate purchasing raw materials, and streamlining product SKUs from 275 to 25.

Dennis holds an MBA from Union University.

Questions and Topics in This Interview

Process Flow
Operational gaps
Reporting
Success Story

How to Improve Profitability in Any Company, with Dave Boss, The Operations Group, LLC

July 23, 2020 by John Ray

North Fulton Business Radio

How to Improve Profitability in Any Company, with Dave Boss, The Operations Group, LLC

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How to Improve Profitability in Any Company, with Dave Boss, The Operations Group, LLC (North Fulton Business Radio, Episode 262)

Gains from business process improvement helps improve profitability in any company, argues Dave Boss of The Operations Group, LLC. Dave joined host John Ray to talk about his business process consulting practice. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

The Operations Group, LLC

The Operations Group, LLC consultants have been business leaders, with real Profit and Loss responsibility. Unlike lifelong process improvement professionals, they know that the company exists to serve its customers and to generate profits for its stakeholders. Hence, process improvement projects are not the priority for most organizations, nor should they be. The Operations Group consultants don’t fix anything. Clients do. They are the experts in performing the work of the company. Therefore, they are integral to process improvement success, both while The Operations Group consultants are deployed and long after they leave. They all have day jobs.

Their consultants develop realistic schedules, accommodating the possible limited availability of team members, and the fact that due to customer demand and other priorities, schedules are subject to change. If a client wants rapid results, and can dedicate the people to work with them, the schedules will be aggressive, but achievable.

They also don’t ask you to drink the Lean or Six Sigma “Kool-Aid”. If a full-blown Lean Manufacturing implementation is what’s called for, they will do that. But most organizations thrive better under a gentler approach, incorporating Lean and Six Sigma concepts on a more tactical basis, bringing employees along during a transition from possible disorder, to a continuously learning and improving environment. The Operations Group can help clients put together a Continuous Improvement Roadmap, that will bring new phases of the program into place as their employee base is ready for them.

Dave Boss, Managing Partner

Dave Boss is a Consultant and Managing Partner with The Operations Group, with over 30 years of industry and consulting experience in multiple industries and corporate environments, including Manufacturing, Industrial Services, Financial Services, and others. Dave has held senior executive positions in industry where he led efforts resulting in substantial achievements in manufacturing and supply chain operations, including in highly regulated, quality control environments. He brings in-depth process improvement experience including defining and executing strategies for productivity growth.

Dave received his Operational Excellence certification as a Six Sigma Master Black Belt at GE Energy. As leader of a team of 9 Black Belts, he had primary responsibility for support of 14 plants around the world, and secondary responsibility for another 40+ locations. Under his guidance, the team was credited with leading or mentoring hundreds of process improvement projects taken on by employees in various disciplines. These projects resulted in cost savings of millions of dollars, and revenue increases of millions more. An example accomplishment was the use of Lean and Six Sigma tools to find hidden capacity in a remanufacturing facility, enabling it to process an extra $2 million annually in revenue.

Dave earned an MBA from Duke University’s Fuqua School of Business. He also received a BS degree in Mechanical Engineering from Northwestern University,

Point of Contact for Dave Boss

Company website

Facebook

Questions/Topics Discussed in this Show

What is Business Process Excellence? Isn’t it just the time and motion studies by efficiency experts that have been around since the early 1900’s?
What are the methods your company uses to help companies improve profitability? Please explain them.
What about functions that aren’t manufacturing, like sales people or doctors? Are you going to tell a doctor how to more efficiently examine her patient, or teach a sales rep how to sell?
Once you help a company fix things, what else is to be done?
How long does it take for you to know what needs to be done at your next client?
But won’t this telling employees how to do their jobs demotivate them, driving them away to other companies?
How does a company know they need outside help? What should they be looking for?
This also sounds interesting to Manufacturing, even for other types of B2B companies, but surely it doesn’t do much to help in the B2C world?
Surely you don’t have expertise in all aspects of business. Do you ever say “no” to a potential client?
How can a company engage with you to see if you can help them improve profitability of their business?,

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.